وظائف مدير العمليات - مراكش المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <div> <div> <p> <i> <u> <b>Current Leadership Requirements:</b> </u> </i> </p> </div> <div> <ul> <li> <p> <span>Preference will be given to candidates currently holding a Hotel Manager position. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>A background in Food &amp; Beverage (F&amp;B) is preferred. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Resort experience is<span> </span>required.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong preference for candidates with experience managing renovations, as the resort currently has active renovation and capital projects underway.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>French Speaking needed</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Hands on and on the floor leadership style, driving service execution through staff and guest engagement. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Provide strong leadership to the operations team and inspire them with product obsession.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management.</span> </p> </li> </ul> <p> </p> </div> <div> <p> <b> <i> <u>Main Responsibilities:</u> </i> </b> </p> </div> <div> <ul> <li> <p> <span>Coordinate and effectively manage the day-to-day operations of the resort</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensure all Resort standards are<span> </span>established, maintained, and consistently enforced.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Assume the authority of the RVP/General Manager in his absence</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Maintain strong working relationships with resort owners and participate in owners meetings.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Personally interact with guests, review feedback, and follow up on any service issues or concerns.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Perform any<span> </span>additional<span> duties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office.</span> </span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>People</u> </i> </p> </div> <div> <ul> <li> <p> <span>Embodies the Four Seasons Evolve Leadership Behaviors, leading by example with authenticity, visibility, and integrity.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Emotionally<span> intelligent </span>leader<span> able to connect with staff at all </span>levels<span> is essential to attracting and </span>retaining<span> talent.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Acts as a true culture ambassador, fostering a workplace defined by empathy, respect, warmth, and adherence to the Golden Rule.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Builds genuine connections with employees and the local community, creating trust and<span> </span>a strong sense<span> of belonging.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Enables teams to successfully deliver on the opening critical path, driving accountability, preparedness, and operational excellence.</span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>Product</u> </i> </p> </div> <div> <ul> <li> <p> <span>Innovates and enhances the guest experience across all operational areas including Rooms, F&amp;B, Spa &amp; Wellness, Recreation, Residences, and the broader lifestyle offering. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures<span> Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.</span> </span> </p> </li> </ul> </div> </div> <div> <div> <p> </p> </div> <div> <p> <i> <u>Profit</u> </i> </p> </div> <div> <ul> <li> <p> <span>Demonstrates strong commercial insight combined with operational discipline, ensuring both efficiency and<span> </span>high standards<span> across all resort functions.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Effectively connects daily activities with overarching strategies, financial goals, and proforma targets.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures that Rooms, F&amp;B, Spa, Retail, and Residences<span> </span>operate<span> with rigorous financial control while delivering exceptional guest experiences.</span> </span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<p><br></p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<p> </p> <p> </p> <p>Main Duties and Responsibilities</p> <p> </p> <p>1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</p> <p> </p> <p>2. To escort guests and familiarize them with facilities and services.</p> <p> </p> <p>3. To produce and distribute relevant information lists to other departments.</p> <p> </p> <p>4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</p> <p> </p> <p>5. To take reservations, amendments and handle general enquiries regarding bookings.</p> <p> </p> <p>6. To prepare all pre-registration for the following day's arrivals.</p> <p> </p> <p>7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</p> <p> </p> <p>8. To handle all facsimiles, e-mails and typing as requested.</p> <p> </p> <p>9. To be able to multitask and work in a demanding environment</p> <p> </p> <p>10. To give a detailed hand over to the oncoming shift.</p> <p> </p> <p>11. To ensure a high standard of grooming, deportment and personal hygiene.</p> <p> </p> <p>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</p> <p> </p> <p>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</p> <p> </p> <p>14. To assist all other Front Office departments whenever needed as long as previously trained for.</p> <p> </p> <p>15. To be a welcoming and attentive presence in the Lobby.</p> <p> </p> <p>16. To perform all task to Four Seasons standards.</p> <p> </p> <p>17. To develop all task regarding the night shift.</p> <p> </p> <p>18. To be able to easily interact with guest and deal with basic complains.</p> <p> </p> <p> </p> <p> </p> <p> </p>

<p>المهام الوظيفية:</p><ul><li>مساعدة المدير في متابعة الأعمال اليومية.</li><li>الإشراف على الأعمال الإدارية وتنظيمها.</li><li>متابعة المشاريع العقارية وفرص الاستثمار في المملكة المغربية.</li><li>زيارة المواقع الإنشائية والعقارية مع صاحب العمل ومتابعة سير الأعمال.</li><li>إعداد التقارير والتنسيق مع الجهات ذات العلاقة.</li></ul><p>الشروط:</p><ul><li>خبرة سابقة في <strong>الإدارة</strong>.</li><li>معرفة جيدة بقطاع <strong>العقارات</strong> وفرص <strong>الاستثمار في المغرب</strong>.</li><li>القدرة على التنقل بين المدن المغربية عند الحاجة.</li><li>مهارات عالية في التواصل والتنظيم وتحمل المسؤولية.</li><li>إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.</li><li>يفضل امتلاك رخصة قيادة.</li></ul><p>المزايا:</p><ul><li>راتب مجزٍ يحدد حسب الخبرة والكفاءة.</li><li>بيئة عمل احترافية.</li><li>فرص للتطور الوظيفي والمشاركة في مشاريع استثمارية وعقارية متميزة</li></ul>