وظائف فترة مسائية - أغادير المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Duties &amp; Responsibilities</strong></p> <ul> <li> <p>Provide voice and remote support for hotel customers worldwide.</p> </li> <li> <p>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</p> </li> <li> <p>Document solutions and ensure accurate case records in ICCP tool.</p> </li> <li> <p>Collaborate with Oracle teams to escalate and resolve issues.</p> </li> <li> <p>Act as customer advocate for hotel users and escalate gaps.</p> </li> <li> <p>Provide technical assistance via phone, email, and remote tools.</p> </li> <li> <p>Assist in OPERA configuration, installation, and training when required.</p> </li> <li> <p>Stay updated on OPERA new releases.</p> </li> </ul> <p><strong>Knowledge, Skills &amp; Abilities Essential</strong></p> <ul> <li> <p>Minimum 2 years IT or hospitality systems support experience.</p> </li> <li> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> </li> <li> <p>Customer service experience with direct client interaction.</p> </li> <li> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> </li> <li> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> </li> <li> <p>SQL experience preferred.</p> </li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li> <p>Commitment to high-quality customer service.</p> </li> <li> <p>Excellent English communication; other languages desirable.</p> </li> <li> <p>Strong troubleshooting and problem-solving ability.</p> </li> <li> <p>Organizational and multitasking skills.</p> </li> <li> <p>Flexibility for global 24x7 shifts including weekends and holidays.</p> </li> <li> <p>Cross-cultural awareness.</p> </li> </ul> <p><strong>Abilities</strong></p> <ul> <li> <p>Ability to build trust with hotel customers and Oracle colleagues.</p> </li> <li> <p>Independent worker and team player.</p> </li> <li> <p>Adaptable and able to prioritize in dynamic environments.</p> </li> <li> <p>Creative thinker to resolve problems and improve processes.</p> </li> <li> <p>Resilient under pressure with focus on service quality.</p> </li> </ul> <p><strong>Note:</strong> This role requires weekend support and shift work in a 24x7 global hospitality environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years IT or hospitality systems support experience.</p> <p>Experience with hotel PMS applications, ideally Oracle OPERA.</p> <p>Graduate degree in technical, hospitality, or business field.</p> <p>Understanding of hotel operations (front office, reservations, housekeeping).</p> <p>Customer service experience with direct client interaction.</p> <p>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</p> <p>Knowledge of OS (Windows, Oracle, VMware) desirable.</p> <p>SQL experience preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Regional Director in Agadir and a member of the management committee, you will lead and manage all activities and human resources at your site, ensuring compliance with contractual commitments to clients, Concentrix Group processes and standards, and within the budget set by senior management. You will lead the site's management team in close collaboration with the functional departments. You will be responsible for achieving objectives and fulfilling commitments made to clients at your site. You will organize and coordinate all technical and functional support resources for the site under your responsibility. You will ensure adherence to budgetary objectives with a constant focus on site profitability. You will promote the Concentrix culture and enforce internal regulations, labor laws, and safety rules on the site. You manage internal communication across the sites and ensure a positive work environment. To this end, you guarantee high-quality social dialogue and chair local employee representative bodies. You represent the company to clients and key local economic and political stakeholders.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You hold a higher education degree from a business school, engineering school, or equivalent. You have significant experience of at least 5 years in a similar role, managing production sites and multidisciplinary teams, ideally within the contact center sector. You have experience leading teams of over 300 employees. As a manager and ambassador, you possess strong analytical and synthesis skills, leadership qualities, excellent communication skills, and a passion for management. You are customer- and results-oriented. You have a solid understanding of P&amp;L and budget management. You have experience in managing employee relations and facilitating employee representative bodies. Fluency in written and spoken English is required.</font></font></p><p></p></section>