وظائف في المغرب
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وظائف شاغرة
toto
المغرب
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Job : <p>
Your main tasks are as follows:</p><br><br>
<ul>
<li> Ensure administrative follow-up of the company's activities and contribute to the general organization of internal operations.</li>
<li> Participate in the preparation and follow-up of action plans and annual activities in coordination with general management.</li>
<li> Ensure the follow-up of administrative files and ensure the smooth flow of information between different departments.</li>
<li> Implement and improve administrative procedures to optimize internal organization and document management.</li>
<li> Ensure administrative follow-up of contracts and official company documents.</li>
<li> Ensure compliance with internal procedures and administrative conformity of the company's activities.</li>
<li> Coordinate administrative activities between different departments (technical, HR, IT, etc.).</li>
<li> Prepare and consolidate administrative reports for general management.</li>
<li> Collect, organize, and analyze information necessary for monitoring company activities.</li>
<li> Implement and monitor administrative indicators to support management in steering activities.</li>
</ul>
<br> <br> Required profile : <ul>
<li> Master's degree (Bac +5) or equivalent in management, economics, or administration, ideally supplemented by training in law or human resources.</li>
<li> Experience of at least 5 to 7 years in a large company, with varied administrative responsibilities.</li>
<li> Ability to manage different subjects, with a strong sense of organization, adaptability, and reactivity.</li>
</ul> <br><br> </div>
toto
المغرب
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Job : <p>
<strong>Job Mission:</strong> Ensure the financial control of Sofinas by managing the implementation of the Microsoft Dynamics NAV ERP system, to guarantee adequate adaptation to local and company processes, as well as the reliability of financial information communicated.</p><br><br>
<p>
<strong>AREAS OF RESPONSIBILITY</strong></p><br><br>
<ul>
<li>
<strong>Lead the ERP implementation (Nav BC)</strong></li>
</ul>
<ol>
<li> Define the implementation plan, in collaboration with the financial team and the group's IT team (scope, key steps, timeline, and resources).
</li>
<li> Coordinate the analysis, configuration, testing, and commissioning phases.
</li>
<li> Ensure deadlines are met and manage project-related incidents.
</li>
<li> Act as the point of contact between the subsidiary and the group's IT team.
</li>
<li> Align local requirements with group standards.
</li>
<li> Manage contracts, deliverables, and service level agreements (SLAs).
</li>
</ol>
<ul>
<li>
<strong>Adapt the system to Moroccan tax and accounting regulations</strong></li>
</ul>
<ol>
<li> Configure the chart of accounts, taxes, and local legal reporting.
</li>
<li> Validate compliance with local tax advisors and auditors.
</li>
<li> Update the system in case of regulatory changes."
</li>
<li> Supervise general and analytical accounting.
</li>
</ol>
<ul>
<li>
<strong>Verify monthly closings and accounting reconciliations.</strong></li>
</ul>
<ol>
<li> Ensure proper allocation of costs and cost centers.
</li>
<li> Detect and correct accounting discrepancies or errors."
</li>
</ol>
<ul>
<li>
<strong>Prepare monthly financial reports</strong></li>
</ul>
<ol>
<li> Prepare financial statements (income statement, balance sheet, cash flow statement).
</li>
<li> Analyze variances compared to budget and previous periods.
</li>
<li> Report to headquarters in accordance with company standards.
</li>
</ol>
<ul>
<li>
<strong>Control budgets and correct detected variances</strong></li>
</ul>
<ol>
<li> Participate in the development of the annual budget.
</li>
<li> Monitor budget execution.
</li>
<li> Propose corrective measures in case of variances.
</li>
</ol>
<ul>
<li>
<strong>Implement internal control procedures</strong></li>
</ul>
<ol>
<li> Define and document key financial processes.
</li>
<li> Establish controls and approval workflows.
</li>
<li> Assess financial and operational risks.
</li>
</ol>
<ul>
<li>
<strong>Provide support for internal and external audits</strong></li>
</ul>
<ol>
<li> Prepare the documentation required by auditors.
</li>
<li> Coordinate visits and respond to requests.
</li>
<li> Implement audit recommendations.
</li>
</ol>
<br> Required profile : <ul>
<li>
<strong>DEGREE: </strong>Degree in finance, accounting, business management, or equivalent.
</li>
<li>
<strong>EXPERIENCE: </strong>At least 3 years in similar positions, preferably in international environments, and having managed NAV BC funds.
</li>
<li>
<strong>SPECIFIC KNOWLEDGE:</strong> Moroccan accounting and tax regulations.
</li>
<li>
<strong>LANGUAGES: </strong>English B2; French C1; Arabic, an asset.
</li>
<li>
<strong>SOFTWARE: </strong>Advanced Excel; NAV BC.
</li>
</ul>
<p>
<strong>OTHER RELEVANT ASPECTS FOR THE POSITION:</strong> Availability to undergo a training period (2 months) in <u>Spain</u> within the financial and IT department.</p><br><br>
<br><br> </div>
المغرب
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<span>Mission principale Concevoir et produire des contenus visuels créatifs et engageants pour les différents supports digitaux de la marque : site web, campagnes marketing, réseaux sociaux, vidéos et publicités digitales.<br> Missions principalesCréation de contenus visuels Produire les assets visuels pour le site web, les campagnes marketing et les réseaux sociaux Concevoir des visuels statiques et animés adaptés aux différents formats digitaux Participer à la création de contenus vidéo : montage, habillage, motion design simple, déclinaisons formats social media Développer des concepts créatifs en cohérence avec l’identité de marque Adapter les créations selon les plateformes et objectifs de performance Campagnes & publicité digitale Créer les visuels et déclinaisons pour les campagnes Ads (Meta, Google, TikTok, etc.<br>) Collaborer avec les équipes marketing et acquisition pour produire des contenus performants Participer aux brainstormings créatifs et aux lancements de campagnes Assurer la cohérence graphique et éditoriale sur l’ensemble des supports Veille & optimisation créative Suivre les tendances créatives, social media et design digital Être force de proposition sur les nouveaux formats et concepts visuels Optimiser les contenus selon les performances et retours des campagnes Garantir le respect de la charte graphique et de l’image de marque Profil recherché Formation en design graphique, communication visuelle, multimédia ou équivalent Expérience entre 3 et 6 ans dans un poste similaire Très bonne maîtrise des outils de création graphique et vidéo (Adobe Suite, Figma, Canva, Premiere Pro, After Effects…) Bonne compréhension des codes social media et des formats publicitaires digitaux Sensibilité créative forte avec une approche orientée performance et branding Qualités requises Créativité et sens du détail Réactivité et autonomie Bonne capacité d’organisation et gestion des priorités Curiosité et veille permanente sur les tendances digitales Esprit d’équipe et capacité à collaborer avec différents interlocuteurs</span> </div>
toto
المغرب
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Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
</p><br><br>
<br> Job : <p> Your main mission will be to professionally and effectively handle customer requests, while building a lasting trusting relationship through active listening and solutions tailored to the expressed needs. You will also contribute to the company's reputation and brand image through the excellence of the service provided.</p><br><br>
<p> On a daily basis, your main responsibilities will be as follows:</p><br><br>
<p> - Welcome and handle customers by phone; <br> - Identify customer needs and provide personalized answers; <br> - Inform, guide, and advise customers on the products and services offered; <br> - Manage complaints with professionalism, empathy, and responsiveness; <br> - Ensure follow-up of customer files and guarantee reliable and accurate information reporting.</p><br><br> <br> Required profile : <p> To succeed in this role, a high school diploma (Bac minimum) is required. Training focused on customer relations or call center jobs will be a real asset.</p><br><br>
<p> 1 to 3 years of experience in a similar environment is desired, with a good understanding of the issues related to customer satisfaction and loyalty.</p><br><br>
<p> The profile we are looking for:</p><br><br>
<p> - Excellent command of French, both spoken and written; <br> - Very good listening and communication skills; <br> - Ability to analyze needs and provide suitable solutions; <br> - Dynamic, responsive, and strongly customer-oriented; <br> - Good command of computer tools and customer relationship platforms; <br> - Sense of organization, rigor, and team spirit.</p><br><br> <br><br> </div>
toto
المغرب
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Job : <p> We are looking for a <strong>Hydraulic Technician</strong> to join our maintenance team. You will be responsible for hydraulic interventions, ensuring the reliability of equipment and actively participating in maintenance and repairs.
</p><br><br>
<p>
<strong>Responsibilities:</strong>
</p><br><br>
<ul>
<li> Perform preventive and corrective maintenance on hydraulic equipment. </li>
<li> Diagnose and resolve breakdowns to minimize production downtime. </li>
<li> Ensure that interventions comply with the company's safety and quality standards. </li>
<li> Track and report operations in the maintenance management software. </li>
<li> Collaborate with other teams to optimize equipment performance.<br> </li>
</ul>
<br> <br> Required profile : <ul>
<li> Bac+2 diploma as a specialized technician in mechanics and hydraulics, or equivalent. </li>
<li> Minimum of 2 years of experience in a similar role. </li>
<li> Technical knowledge in industrial hydraulics. </li>
<li> Ability to read and interpret hydraulic schematics. </li>
<li> Communication skills, team spirit, and attention to detail in work.<br> </li>
</ul> <br><br> </div>
toto
المغرب
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<br> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
</p><br><br>
<br> Job : <p>
<strong>1. Processing and control of operations:</strong></p><br><br>
<ul>
<li> Record financial transactions and movements in the information system.</li>
<li> Verify the compliance of operations carried out by the front office and take necessary corrective actions.</li>
<li> Record recovery operations carried out outside of cash payments.</li>
<li> Perform administrative and accounting follow-up of operations (reconciliations, checks).</li>
</ul>
<p>
<strong>2. Administrative management and reporting:</strong></p><br><br>
<ul>
<li> Prepare and transmit activity reports to the department head.</li>
<li> Fill in dashboards, update daily indicators (KPI).</li>
<li> Participate in the evolution of procedures and the improvement of information systems.</li>
</ul>
<p>
<strong>3. Support, internal relations, and compliance:</strong></p><br><br>
<ul>
<li> Inform internal and external clients about the processing of their operations.</li>
<li> Handle internal requests and counterparty inquiries.</li>
<li> Manage and process functional complaints and report any detected incidents.</li>
<li> Ensure compliance with procedures, safety standards, and current regulations. </li>
</ul>
<br> <br> Required profile : <p>
<strong>Knowledge:</strong></p><br><br>
<ul>
<li> Mastery of administrative, accounting, and regulatory procedures in the banking or financial sector.</li>
<li> Good knowledge of financial products, market operations, and dedicated IT tools.</li>
<li> Knowledge of operational risks and compliance requirements.</li>
</ul>
<p>
<strong>Skills:</strong></p><br><br>
<ul>
<li> Record, control, and validate financial operations.</li>
<li> Use management and reporting tools.</li>
<li> Detect anomalies, manage emergency situations, and propose corrective actions.</li>
<li> Communicate effectively with internal and external stakeholders.</li>
</ul>
<p>
<strong>Attitude:</strong></p><br><br>
<ul>
<li> Record, control, and validate financial operations.</li>
<li> Use management and reporting tools.</li>
<li> Detect anomalies, manage emergency situations, and propose corrective actions.</li>
<li> Communicate effectively with internal and external stakeholders. </li>
</ul> <br><br> </div>
toto
المغرب
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Job : <p>
<span>Assigned to a Carrefour Hypermarket, your role is to define the conditions for applying the Group's commercial policy within the Textile-Bazaar department.</span></p><br><br>
<p>
<span>To do this, your </span><strong>areas of results</strong><span> are:</span></p><br><br>
<ul>
<li>
<span>Product assortment monitoring</span></li>
<li>
<span>Commercial animation (promotional activities, marketing, etc.)</span></li>
<li>
<span>Store asset management</span></li>
<li>
<span>Merchandise management</span></li>
<li>
<span>Analysis and monitoring of budget trends (turnover, margins, consumables, etc.)</span></li>
<li>
<span>Team management</span></li>
</ul> <br> Required profile : <p>
<span><span>With a <strong>Master's degree (Bac+5)</strong>, you have over 5<strong> years</strong> of proven experience as a textile/bazaar store manager or department manager, during which you have developed the following skills:</span></span></p><br><br>
<ul>
<li>
<span>Ability to organize product stock management</span></li>
<li>
<span><span>Ability to monitor and assist in the execution of layout plans</span></span></li>
<li>
<span><span>Ability to drive performance (reporting) of activities within your scope and monitor indicators</span></span></li>
<li>
<span><span>Ability to conduct negotiations</span></span></li>
<li>
<span><span>Ability to adhere to procedures</span></span></li>
</ul>
<br>
<p> <span><span>Customer service orientation, Leadership, Initiative & Reactivity, Interpersonal and communication skills, and Developing others/team management are the assets and key success factors for this position.</span></span></p><br><br> <br><br> </div>
toto
المغرب
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Job : <p> Reporting to the financial department, the Project Management Controller (PMC) is the guardian and promoter of the group's management rules, the point of contact for management with operational teams (Department Directors, Business Unit Managers, Regional Directors), and ensures the reliability of financial information/reporting.</p><br><br>
<p> Main responsibilities:</p><br><br>
<ul>
<li> Ensure the financial monitoring of projects: opening, closing, progress billing, revenue recognition, project tracking;</li>
<li> Master management tools;</li>
<li> Analyze financial indicators (business/companies): billing delays, collection delays;</li>
<li> Act as a Business Partner to operational staff (Directors, Business Unit Managers, Regional Directors);</li>
<li> Inform and, if necessary, alert management / identify and assess project risks;</li>
<li> Perform monthly, quarterly, and annual account closings at the company and department level;</li>
<li> Prepare budgets and forecasts for companies and the department.</li>
</ul> <br> Required profile : <p> Education: Graduate of a business school or equivalent with a specialization in finance, management control.<br> Technical skills: Good command of corporate finance, especially in financial modeling. In-depth knowledge of accounting principles is essential. Proficiency in Excel is mandatory (VBA is a plus).<br>
<br> Personal qualities: You are recognized for your rigor, analytical skills, and ability to synthesize complex information. You demonstrate autonomy, organization, and a strong ability to work in a team in a multicultural environment.<br> Experience: Previous experience in management control, finance, ideally in the energy infrastructure sector, would be a plus.</p><br><br> <br><br> </div>
toto
المغرب
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Job : <p> Reporting to the Operations Department, the main tasks assigned to the forestry engineer are as follows:<br> • Forest Planning and Management: Develop and implement management plans for the company's forest areas, evaluate forest resources (inventories, mapping, monitoring growth and planning reforestation, maintenance and harvesting operations;<br> • Forest Harvesting: Set up cutting areas, prepare specifications for the sale of forest products, supervise cutting and removal operations of forest products;<br> • Project Management and Coordination: Plan, monitor and evaluate forestry projects, coordinate the work of technical teams and subcontractors, and manage budgets and deadlines;<br> • Innovation and Continuous Improvement: Adopt new technologies, improve the productivity and sustainability of forestry operations, participate in the development of sustainable solutions, contribute to the maintenance and improvement of the Company's Integrated Management System;<br> • Forest Protection and Conservation: Ensure the preservation of forest ecosystems and biodiversity, implement actions to combat fires/diseases/pests and forest offenses, and ensure compliance with environmental and forestry regulations;<br> • Communication and Reporting: Set up dashboards, write technical and environmental reports, collaborate with authorities, partners, and local communities, and participate in internal and external audits.<br> </p><br><br> <br> Required profile : <p> • Master's degree (Bac+5): Engineering degree in forestry or agronomy;<br> • Skills in project management, team coordination, and budget monitoring;<br> • Practical knowledge of new technologies (GIS, remote sensing);<br> • Ability to communicate and consult with populations living near forests, local authorities, and other stakeholders;<br> • Good analytical and synthesis skills;<br> • Excellent interpersonal skills and teaching ability;<br> • Autonomy, rigor, and organizational skills.<br> </p><br><br> <br><br> </div>
toto
المغرب
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Job : <ul>
<li> Welcome each client with courtesy, professionalism, and kindness.</li>
<li> Identify client needs and offer personalized advice.</li>
<li> Apply defined service standards</li>
<li> Promote products on display for sale.</li>
<li> Participate in store upkeep: tidiness, cleanliness, and merchandising</li>
<li> Conduct inventory of points of sale monthly or when necessary.</li>
<li> Ensure a quality customer experience<br> </li>
</ul>
<br> <br> Required profile : <p> Minimum Associate's degree (Bac+2), ideally from a business school or sales-related training<br> Proficiency in French and English (spoken and written)<br> Previous sales experience is a plus<br> Good interpersonal skills, service-oriented, and a smile<br> Dynamic, autonomous, and team spirit<br> Interest in sales and customer relations<br> Availability (weekends and holidays according to schedule)<br> </p><br><br> <br><br> </div>
المغرب
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<p><b>Job Description Summary</b></p><br><br>Execution Excellence<br>Leads enterprise-wide evolution through excellence in execution across the commercialization life cycle (from two years pre-launch to loss of exclusivity).<br>This role supports Country President to drive business performance and future ambitions by:<br>1. Enabling strategic decisions based on data & insights<br>2. Implementing innovative and competitive go-to-market strategies/plans<br>3. Building digital strategy & solutions to enhance customer experience and increase the effectiveness and efficiency of our M&S model<br>4. Developing right capabilities and deploying fit for future organization models<br>The Execution & Excellence Head leads a cross-functional team to drive operational excellence, collaboration, and future-readiness across Commercial, Medical, and Access domains, enabling data-driven decisions and optimizing field resources.<br>Commercial Portfolio<br>Maximises the value generation and access of its products portfolio through innovative go to market models, commercial alliances & partnerships strategy and life cycle management.<br>It ensures an efficient collaboration model with above- & in-country functions to execute strategies within resource constrained environment.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities</b></p><br><br><br><p><b>Execution Excellence</b></p><br><br><p><b>Field Excellence</b></p><br><br><p>Support and provide guidance to elevate field performance and operational excellence by enabling data-driven decisions, optimizing territory structures, and aligning field resources with strategic brand priorities.</p><br><br><ul><li><p>Provide support for the design and operationalization of field incentive schemes, territory structures, and field force sizing</p><br><br></li><li><p>Implement balanced territory structures, revise territory maps, conduct rep placement analytics, and generate/refine call plans</p><br><br></li><li><p>Propose optimal sales force size and organization structure to support new launch go-to-market design</p><br><br></li></ul><p><b>Integrated Insights</b></p><br><br><p>Serves as a strategic partner for TA business units by transforming data into actionable insights to execute launch plans, sustain brand performance, inform market model consolidation and support decision making process in resource allocation & optimization.</p><br><br><ul><li><p>Provide integrated key metrics and measurements, gather and develop strategic insights</p><br><br></li><li><p>Lead market research planning including patient journey mapping, segmentation, and market sizing</p><br><br></li><li><p>Conduct deep-dive analyses using internal and external data sources includes external data strategy acquisition & liaising with external partners based on current & future needs</p><br><br></li><li><p>Map the market/industry trends for each Therapy area, evolutions in Healthcare system/landscape, digital/technology area, Novartis competitiveness etc.</p><br><br></li></ul><p><b>Data, Analytics & Platforms (DAP)</b></p><br><br><p>Translates global digital strategy into localized, fit-for-purpose solutions and delivers technology platforms, enabling data analytics and reporting to support informed decision-making.</p><br><br><ul><li><p>Own and maintain a federated, trusted view of business-critical data</p><br><br></li><li><p>Define business rules for data processing and ensure data quality</p><br><br></li><li><p>Liaise with Integrated Insights to develop dashboards and reports</p><br><br></li><li><p>Drive change management and adoption of technology platforms</p><br><br></li><li><p>Manage AI products for customer engagement and productivity</p><br><br></li></ul><p><b>Capability Building</b></p><br><br><p>Aligned with global strategy, strengthen and deploy industry leading capabilities to optimize launch excellence, agility and knowledge retention.</p><br><br><ul><li><p>Assess capability needs across sales, marketing, medical and V&A in alignment with global alignment</p><br><br></li><li><p>Deploy and deliver strategic learning/curriculum programs tailored to country needs</p><br><br></li><li><p>Set standards for learning effectiveness and governance</p><br><br></li><li><p>Execute and deliver global learning experiences/tools</p><br><br></li><li><p>Maintain partnerships with external vendors for training deployment</p><br><br></li></ul><p><b>Customer Excellence</b></p><br><br><p>Serves as the execution engine for integrated customer excellence across commercial(Sales & Marketing), medical, and access, ensuring that launches are strategically planned & executed, content is activated across channels, and customer engagement is orchestrated with precision.</p><br><br><ul><li><p>Ensure content is activated and ready for use on field platforms</p><br><br></li><li><p>Validate customer journeys and provide guidance for omnichannel excellence</p><br><br></li><li><p>Coordinate logistics and vendor management for congresses</p><br><br></li><li><p>Ensure local orchestration of strategy and co-define execution metrics</p><br><br></li><li><p>Implement frameworks to optimize promotional channel resources</p><br><br></li></ul><p><b>Commercial Partnerships & Alliances</b></p><br><br><ul><li><p>Identify and evaluate partnership opportunities, proactively scanning for and assessing external collaborations that can enhance portfolio value</p><br><br></li><li><p>Negotiate and structure agreements, leading the negotiations and formalizing partnership terms to align with strategic objectives</p><br><br></li><li><p>Manage & sustain strategic alliances, overseeing ongoing partnerships to ensure mutual benefit and adapt to evolving needs</p><br><br></li><li><p>Piloting international projects with opportunity to scale at Regional/International level</p><br><br></li></ul><p><b>Digital Marketing Execution</b></p><br><br><ul><li><p>Promote through digital channels, utilizing digital platforms to maintain brand visibility and engagement where required</p><br><br></li><li><p>Manage content and channels, regularly updating and optimizing digital assets to maintain compliance and relevance</p><br><br></li><li><p>Partner with TA Heads to identify opportunities for synergies and leverage digital promotion assets/plan to support the priority brands performance</p><br><br></li></ul><br><br><p><b>Commercial Portfolio</b></p><br><br><p><b>Lifecycle Management (LCM)</b></p><br><br><ul><li><p>Build LoE excellence, tracking and preparing brands for LoE with tailored strategies</p><br><br></li><li><p>Onboard brands from TAs by coordinating the transition of brands into the commercial portfolio, ensuring seamless transfer and streamlining of assets, budgets, analytics, and engaging key stakeholders for a smooth handover</p><br><br></li><li><p>Partner with Legal, V&A, Supply chain and Finance to ensure proper estimation of volume/value erosion post LoE</p><br><br></li><li><p>Identify and apply late LCM strategies, implement tactics to sustain brand value and minimize post-LoE erosion</p><br><br></li><li><p>Externalise asset to reduce maintenance efforts, transferring or retiring assets to streamline operations and reduce costs</p><br><br></li></ul><p><b>Portfolio Management</b></p><br><br><ul><li><p>Manage budget and forecasting, developing and monitoring budgets and forecasts to support portfolio goals</p><br><br></li><li><p>Manage performance vigilance activity, this includes tracking brand performance and market trends to inform decision-making (effort will vary for supported versus carry over products)</p><br><br></li><li><p>Liaise with Regulatory teams to ensure a proper portfolio management in terms of RMP finetuning/amendments</p><br><br></li><li><p>Manage ad hoc requests (e.g., recalls, packaging queries), responding promptly to urgent and routine operational requests</p><br><br></li><li><p>Partner with Supply Chain to minimize stock outs and write offs</p><br><br></li></ul><p><b>Leadership & Culture</b></p><br><br><ul><li><p>Lead and coordinate cross-functional teams to execute prioritized tactics</p><br><br></li><li><p>Build a high-performance culture, manage recruiting, performance, and coaching; develop critical capabilities and talent pipelines</p><br><br></li><li><p>Attract, develop, and retain top talent; strengthen succession plans and capabilities across the country organization</p><br><br></li><li><p>Role-model Novartis Leadership Expectations, inspire transformation and performance, and demonstrate self-awareness with a growth mindset</p><br><br></li></ul><br><p><b>Ideal Background</b></p><br><br><p><b>Education</b></p><br><br><ul><li><p>University degree in business administration or related fields</p><br><br></li><li><p>Experiences in consulting preferred</p><br><br></li></ul><p><b>Languages</b></p><br><br><ul><li><p>English</p><br><br></li><li><p>Country language desirable</p><br><br></li></ul><p><b>Experience/Professional Requirement</b></p><br><br><p><b>Experiences</b></p><br><br><ul><li><p>Proven track-record of commercial management responsibility</p><br><br></li><li><p>Extensive (>12) years experience in leadership positions within the pharmaceutical industry or related fields (FMCG, consulting)</p><br><br></li><li><p>Prior experiences across multiple pillars of execution excellence function and ability to partner effectively with subject matter experts and lead the function</p><br><br></li></ul><p><b>Expertise/skills</b></p><br><br><ul><li><p>Strong business acumen of the pharmaceutical market with a holistic understanding of the commercialization lifecycle, from pre-launch to loss of exclusivity</p><br><br></li><li><p>Advanced analytical and data interpretation skills, including market research, segmentation, and forecasting and ability to synthesize complex data and insights to inform strategic decisions</p><br><br></li><li><p>Expertise in digital transformation, technology adoption, and AI enablement</p><br><br></li><li><p>End-to end portfolio management of mature brands, including onboarding, LoE planning, and post-LoE value retention using late-stage lifecycle tactics</p><br><br></li><li><p>Proven partnership expertise: opportunity scanning, negotiation, and governance across co-promote, distribution, and licensing with measurable value creation</p><br><br></li><li><p>Regulated digital marketing execution: content governance, channel optimization, compliance; strong market analytics and performance vigilance</p><br><br></li><li><p>Track record of leading cross-functional teams (Legal, Finance, Market Access, Regulatory, Supply Chain, CLS) and navigating complex stakeholder environments</p><br><br></li><li><p>Strategic decision-making: Prioritization frameworks, go/no-go criteria, and resource optimization across competing brands</p><br><br></li><li><p>Outcome-oriented: Sets clear KPIs (P&L, portfolio value, digital engagement, brand sustainability) and acts on insights</p><br><br></li><li><p>Strong project management and organizational skills</p><br><br></li><li><p>Experience managing through change, driving adoption of new technologies, and embedding new ways of working</p><br><br></li><li><p>Proven ability to inspire, develop, and retain talent across multiple disciplines, fostering a culture of collaboration, accountability, and continuous improvement</p><br><br></li><li><p>Strong communication skills, with the confidence and credibility to engage, challenge, and influence senior leaders (e.g., Country President, Business Unit Heads)</p><br><br></li><li><p>Enterprise thinker: Optimizes for total portfolio value and long-term sustainability, not single-brand wins.</p><br><br></li></ul><br><br><p><b>Skills Desired</b></p><br><br>Account Management, Building Construction, Business Administration, Business Relationship Management (BRM), Capital Market, Corporate Development, Cross Functional Collaboration, Drug Development, Financial Modeling, Innovative Forward Thinking, Investment Portfolio, IT Portfolio Management, Mergers and Acquisitions (M&A), Operations, Pipeline (Software), Pmp (Project Management Professional), Portfolio Analysis, Prioritization, Senior Management, Virtual Private Server, Waterfall Model<br> </div>
المغرب
<h2 class="h5">Job description</h2>
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<p><b>Job Description Summary</b></p><br><br>-Lead scientific engagement with their Medical Experts. Implement clinical and educational strategies and respond to unsolicited medical enquiries.<br><p><b>Job Description</b></p><br><br><b> Major accountabilities: </b> <ul><li>Engage with Medical Experts (MEs) to educate on medical/scientific information -Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support -Develop and execute ME engagement plans to effectively prioritize and strategically engage MEs aligned with country strategy .</li><li>Respond to unsolicited requests for information from MEs -Support Novartis clinical research programs, optimize trial execution and provide scientific educational support to potential and actual study sites in collaboration with clinical operations.</li><li>Facilitate Investigator Initiated Trial (IIT) process upon investigator request -Serve as a medical resource to field matrix colleagues -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)</li></ul><b> Key performance indicators: </b><ul><li>Works within Ethics and Compliance policies -Achievement of annual targets for medical activities.</li></ul><b> Minimum Requirements: </b> <br> <b> Work Experience: </b><ul><li>Operations Management and Execution.</li><li>Collaborating across boundaries.</li></ul><b> Skills: </b><ul><li>Biostatistics.</li><li>Clinical Practices.</li><li>Clinical Research.</li><li>Clinical Study Reports.</li><li>Curiosity.</li><li>Customer Relationship Management (CRM) Software.</li><li>Disease Management.</li><li>Drug Development.</li><li>Education.</li><li>Epidemiology.</li><li>IT Tools.</li><li>Medical Information.</li><li>Medical Research.</li><li>Medical Writing.</li><li>Phase Iv Clinical Trial.</li><li>Product Placement.</li><li>Scientific Support.</li></ul><b> Languages :</b><ul><li>English.</li></ul><br><p><b>Skills Desired</b></p><br><br>Biostatistics, Clinical Practices, Clinical Research, Clinical Study Reports, Curious Mindset, Customer Relationship Management (CRM) Software, Disease Management, Drug Development, Education, Epidemiology, IT Tools, Medical Information, Medical Research, Medical Writing, Phase Iv Clinical Trial, Product Placement, Scientific Support<br> </div>
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المغرب
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p> Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness. Responsible for final analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer Experience standards. Supports a ratio of more than 1000 frontline FTEs</p><br><br>
<p> Takes and distributes minutes of department meetings.</p><br><br>
<p> Coaching and Development - Supports CE Team Leads through regular and consistent coaching.</p><br><br>
<p> Reinforces team strengths and creates customized action plans to develop areas of opportunities within team members. Properly documents development and progress.</p><br><br>
<p> Collaboration - Encourages collaboration amongst other departments to contribute to company's and business strategies. Designs and implements action plans, policies, and procedures to guarantee high CSAT performance of the company as directed by Management.</p><br><br>
<p> Operational Review - Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) to discuss trends, action plans and reinforces strengths to progress within account. Provides recommendations for possible solutions, and drives process innovation.</p><br><br>
<p> Verint - Ensures tool's usage, as well as self-training for all available versions, practices and maintains an open communication with IT, and TI POC to report any outages, etc. Maintains updated data to comply with recording according to client SOW. Ensures team members are utilizing the tool as well as trained to take advantage of all functionalities.</p><br><br>
<p> Client Relations - Manages client communication and is the point of contact to align Quality Assurance, business strategies, and contributes as partners to develop process improvement between TELUS International & the client.</p><br><br>
<p> HC Forecasting and Right-sizing - Works with Operations and Workforce in determining FTE forecasts and maintains support-to-agent ratios based on set agreements or SOW. Handles headcount requisition and ensure promotions and movements are completed.</p><br><br>
<p> Team Management - Designs improvements for departmental structures geared at providing career opportunities and growth for CE staff. Keeps abreast of departmental morale as derived from discussions with CE staff. Maintains an atmosphere of open communication by scheduling regular group discussions with team members to illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by CE team members. Performs administrative tasks such as payroll, status change forms, 202 folders, etc.</p><br><br>
<br> <br> Required profile : <p> Proficiency with MS Office applications (i.e. MS Word, Excel, etc.)</p><br><br>
<p> Knowledge of Business Process Improvement frameworks such as Six Sigma, COPC, ISO, Project Management skills and MS officework</p><br><br>
<p> For external candidates, at least 6 years working experience in a call center, at least 5 years within the quality space and 3 years as a manager with impeccable performance. If external, additional requirement should have coaching experience</p><br><br>
<p> Strong Analytical skills. Good problem-solving and decision-making skills. Excellent oral and written communication skills. Adaptive to changing work schedules. Active listening skills. Operates with minimal supervision. Good multi-tasking skills. Excellent supervisory and management skills.</p><br><br>
<p> TELUS Values:</p><br><br>
<p> TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:</p><br><br>
<ul>
<li> We passionately put our customers and communities first</li>
<li> We embrace change and innovate courageously</li>
<li> We grow together through spirited teamwork</li>
</ul>
<p> At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.</p><br><br> <br><br> </div>
المغرب
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>The Bioprocess Development at the AbbVie Bioresearch Center in Worcester, MA is seeking a highly motivated junior Scientist to join the CHO Cell Line Development team. The Scientist will advance AbbVie’s biotherapeutics pipeline through the development and characterization of highly productive CHO cell lines suitable for cGMP protein manufacturing. The selected candidate will have good experience in mammalian cell culture and demonstrate good aseptic technique history, following standard protocol to generate and analyze precise, reliable, and reproducible data in a timely manner. The candidate will also need to demonstrate good communication, presentation, and technical writing skills, team-working spirit, and strong scientific thinking approach in problem solving. The position is based in AbbVie Bioresearch Centre, Worcester, MA.</p><br><p><strong>Key Responsibilities include:</strong></p><br><ul><li>Develop a highly productive stable CHO cell line suitable for cGMP biotherapeutic manufacturing for various Biologics projects following standard protocols</li><li>Participate, plan and contribute to cross functional CMC team as CLD lead to ensure the success of CMC timeline</li><li>Participate and take on hands on work for new technology improvement projects</li><li>Perform routine tasks competently, independently and generate reliable and consistent results.</li><li>Author technical reports detailing standard procedures used and results. Effectively present scientific data and concepts to various audiences Analyze and critique results, noting significant deviations.</li><li>Learn and effectively implement new experimental protocols and/or techniques. Maintain laboratory equipment and optimize laboratory operations for efficient use of time and laboratory supplies and reagents, when appropriate.</li><li>Consult literature to understand scientific purpose of assignments, plan experiments to meet that purpose. Impact projects predominantly through lab activity.</li><li>Understand and adhere to corporate standards regarding code of conduct, safety, appropriate handling of materials, controlled drug and radioactive compounds, GxP compliance, and animal care where applicable.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s Degree, or equivalent education, with typically 5+ years’ experience or Master’s Degree or equivalent education with typically 2+ years’ experience with relevant skill set.</li><li>Attention to details, careful record-keeping, strong time management skills with executing multi-step experiments.</li><li>Ability to prioritize and multi-task across projects while keeping deliverables within timelines.</li><li>Strong interest in working in a highly collaborative environment</li><li>Ability to prioritize and multi-task across projects while keeping deliverables within timelines</li><li>Good verbal and written communication skills</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role atthe time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors includinggeographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested,and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to aparticular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion,consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
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المغرب
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Al Akhawayn University </strong>is driven by a strong <strong>innovation-oriented</strong> culture, encouraging creativity, experimentation, and bold ideas to advance education and research.<br>
This spirit is supported by a deep sense of <strong>collaboration</strong>, with supportive teams and hands-on leadership that nurtures academic and operational talent.<br>
<strong>Performance</strong> and intellectual ambition also play a key role, fostering excellence in a globally minded environment.<br>
While organization is less dominant, it provides the essential structure needed to operate a high-quality academic institution.
</p><br><br>
<br> Job : <p> The <strong>Faculty Club Manager</strong> provides overall <strong>supervision, coordination, and management of the Faculty Club. </strong>He/She prepares work plans and budgets, purchases all required food and ingredients, assists the cook in preparing meals, and serves food during mealtimes.</p><br><br>
<ul>
<li> Receive, plan, and coordinate orders for receptions, special occasions, and social events</li>
<li> Estimate quantities and costs of meals served</li>
<li> Collaborate with the cook on menu planning</li>
<li> Purchase all required food and ingredients (vegetables, fruit, meat, bread, spices, etc.)</li>
<li> Regularly check the quality of meals served</li>
<li> Assist the cook in preparing meals, organizing the kitchen and storing food</li>
<li> Collect payments from customers and coordinate with the Business Office regarding faculty club’s financial situation</li>
<li> Serve food and beverages and clear tables after meals</li>
<li> Oversee the club’s clean up</li>
<li> Contact the Grounds & Maintenance Services about maintenance issues</li>
<li> Maintain a clean and safe work environment Additional Responsibilities</li>
<li> Perform other tasks and duties as assigned</li>
<li> Perform other tasks and duties as assigned</li>
</ul>
<br> <br> Required profile : <ul>
<li>
<strong>Bac+2 to Bac+3 (associate degree or bachelor’s Degree) in Hospitality Management, Beverage Management, or Business Administration.</strong></li>
<li> Previous working experience in restaurant services</li>
<li> Good knowledge of food service operations</li>
<li> Adequate knowledge of principles and practices for providing customer service.</li>
<li> Good knowledge of English</li>
<li> Adequate verbal communication skills</li>
<li> Good customer orientation</li>
<li> Good organizational and relational skills</li>
<li> Adaptability and flexibility</li>
<li> Ability to prioritize work, take initiatives, handle multiple tasks and meet deadlines</li>
<li> Team spirit and time management</li>
<li> Attention to details, planning and self-control</li>
<li> The Faculty Club Manager uses various tools and equipment, including but not limited to telephones, Microsoft Office, kitchen utensils, and kitchen equipment.</li>
</ul> <br><br> </div>
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المغرب - الدار البيضاء
<h2 class="h5">Job description</h2>
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<p>Production</p><br><br><p>Fabrication montage reparation - Montage</p><br><br><p>Opérateur monteur/Câbleur F/H</p><br><br><p>CDI</p><br><br><p>Ouvrier</p><br><br><p>Temps complet</p><br><br><p>-Réaliser les opérations de production de dénudage , sertissage, brasage, collage ...Etc selon<br>les instructions de fabrication.<br>-Réaliser les opérations de contrôle, test et emballage selon les instructions en vigueur.<br>-Respecter les exigences qualité des produits.<br>-Respecter les exigences SS, les règles 5S, et le règlement interne de la société<br>-Proposer des idées d'amélioration.<br>-Participer aux chantiers d'amélioration au sein sa ligne de production.</p><br><br><p>2 ans d'expérience dans les process brasage, collage, câblage ....<br>Flexibilité horaire (Normal et shift)</p><br><br><br> </div>
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المغرب
<h2 class="h5">Job description</h2>
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Job : <p> Main missions</p><br><br>
<ul>
<li> Warehouse Operations Management:</li>
</ul>
<p> Supervise all warehouse activities (receiving, storage, preparation, and shipping of goods) to ensure a smooth and efficient logistics flow.</p><br><br>
<ul>
<li> Storage Organization and Optimization:</li>
</ul>
<p> Implement optimal organization of storage space to ensure good product rotation, facilitate access to goods, and reduce preparation times.</p><br><br>
<ul>
<li> Stock Management and Monitoring:</li>
</ul>
<p> Ensure control of goods entering and leaving, maintain stock accuracy, and ensure proper upkeep of the stock management system.</p><br><br>
<ul>
<li> Inventory Taking:</li>
</ul>
<p> Plan and supervise periodic inventories, analyze discrepancies, and implement necessary corrective actions.</p><br><br>
<ul>
<li> Warehouse Team Management:</li>
</ul>
<p> Organize the team's work, assign tasks, monitor performance, and ensure compliance with procedures and deadlines.</p><br><br>
<ul>
<li> Compliance with Safety Standards and Procedures:</li>
</ul>
<p> Ensure strict application of safety, hygiene, and handling rules to guarantee a safe working environment.</p><br><br>
<ul>
<li> Coordination with Other Departments:</li>
</ul>
<p> Collaborate with purchasing, logistics, transport, and sales departments to ensure good planning of deliveries and supplies.</p><br><br>
<ul>
<li> Continuous Improvement:</li>
</ul>
<p> Propose and implement actions to improve warehouse organization, productivity, and the quality of logistics service.</p><br><br> <br> Required profile : <p> The ideal candidate is an organized, rigorous, and results-oriented person, capable of efficiently managing warehouse operations while leading a team.</p><br><br>
<p>
<strong>Skills and Qualities Expected</strong></p><br><br>
<ul>
<li> Education: Associate's degree to Bachelor's degree in logistics, inventory management, transport, or equivalent field.</li>
<li> Experience: Minimum 3 years of experience in warehouse management, depot management, or logistics.</li>
</ul>
<p>
<strong>Technical Skills:</strong></p><br><br>
<ul>
<li> Good command of stock and inventory management techniques.</li>
<li> Knowledge of procedures for receiving, storing, and shipping goods.</li>
<li> Proficiency in computer tools and stock management software.</li>
<li> Personal Qualities</li>
<li> Leadership and ability to manage and motivate a team.</li>
<li> Sense of organization and priority management.</li>
<li> Rigor and reliability in stock tracking.</li>
<li> Responsiveness and ability to solve problems quickly.</li>
<li> Good communication skills and team spirit.</li>
</ul>
<p>
<strong>Additional Assets</strong></p><br><br>
<ul>
<li> Knowledge of warehouse safety and handling standards.</li>
<li> Ability to work under pressure and meet deadlines.</li>
<li> Experience in a logistics or distribution environment.</li>
</ul> <br><br> </div>
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المغرب
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role.
</p><br><br>
<br> Job : <p> Reporting to the Sector Regulation Manager, your main mission will be to oversee and register documents related to the import and export of horses and semen, as well as associated identification documents.</p><br><br>
<p> In this role, your key activities will be:</p><br><br>
<p>
<strong>Management of import/export files</strong></p><br><br>
<p> - Ensure compliance with procedures and regulations related to import and export<br> - Monitor and process import and export requests<br> - Create and maintain profiles of natural and legal persons involved<br> - Meticulously archive import/export files in the document management system (GED)<br> - Enter events and complete equine records in Esirema<br> - Manage registration files in SBM for imported horses<br> - Coordinate the transmission of DNA cards to LAGEV for imported horses<br> - Actively contribute to the development projects of the Esirema tool<br> - Regularly review and update procedures based on regulatory changes</p><br><br>
<p>
<strong>Monitoring and data entry of identification documents for imported and exported horses</strong></p><br><br>
<p> - Create files for imported or exported horses and issue import/export permits<br> - Thoroughly verify genealogical information and stud book data before validation on Faras (ESIREMA) and document generation<br> - Ensure document traceability at each stage of the process<br> - Supervise the organization of transport for imported or exported horses<br> - Collaborate with customs to facilitate the customs clearance of animals</p><br><br>
<p>
<strong>Reporting on the status of imported/exported horses</strong></p><br><br>
<p> - Monitor horses declared during import and report any problems or inconsistencies<br> - Prepare periodic reports on the status of imported or exported horses and semen<br> - Analyze data to identify trends and opportunities for improvement<br> - Create customized reports based on stakeholder needs<br> - Train staff on monitoring and reporting procedures</p><br><br>
<p>
<strong>Management of disputes and claims</strong></p><br><br>
<p> - Review and resolve disputes or claims related to import and export operations<br> - Collaborate with internal and external stakeholders to find solutions<br> - Document resolutions and lessons learned to prevent similar problems in the future</p><br><br>
<p>
<strong>Regulatory monitoring</strong></p><br><br>
<p> - Monitor changes in national and international regulations regarding the import and export of horses and semen<br> - Ensure all procedures remain compliant with current legal and regulatory requirements<br> - Propose procedural adaptations in case of significant regulatory changes<br> </p><br><br>
<br> <br> Required profile : <p> As a potential candidate:</p><br><br>
<p> - You have a <strong>BAC+2/3 (Associate's/Bachelor's degree)</strong> in <strong>Customs Techniques and International Logistics</strong> or <strong>equivalent</strong> with proven experience, ideally in Export and Import;<br> - You have a good knowledge of import and export procedures for horses, as well as customs techniques;<br> - You are capable of managing documents and administrative formalities;<br> - You have mastered the company's field of activity and the specifics of the sector;<br> - You have a sense of accuracy and attention to detail;<br> </p><br><br> <br><br> </div>
المغرب - الدار البيضاء
<h2 class="h5">Job description</h2>
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<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit </span><span>www.dpdhl.jobs/express</span></p><br><br><p><strong><span>ABOUT THE ROLE:</span></strong></p><br><br><p><span>The Customs Clearance Support Agent is responsible primarily of notifying over the phone or in writing our Into Bond Shipment’s customers through our DHL’s Customer Contact Centre and he/she shall be the most knowledgeable, courteous, efficient, confident and proactive point of contact for both DHL’s customers and the DHL network.</span></p><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><ul><li><span>To Call or Email In bond Customers for a range of DHL services and accurately input relevant data into DHL applications DCE “Respect also CODES”</span></li><li><span>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries to SCS (clearance by DHL).</span></li><li><span>Identify potential for selling Clearance with DHL service during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL GTW revenue.This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections (if any) and closing the transaction by successfully securing their purchase of the offered services.</span></li><li><span>To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices (SCS and POA), clearance times, customs paperwork requirements, country-specific requirements (including potential customs clearance delays). To lodge a trace when necessary ensuring that the customer receives service regarding their issues using SPARK sys.</span></li></ul><br><ul><li><span>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.</span></li><li><span>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.</span></li><li><span>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.</span></li><li><span>Be professional with Front Liners colleagues to ensure a smooth data transmission via DCE. </span></li><li><span>Act as a backup for the CIA when needed</span></li><li><span>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times. </span></li><li><span>Undertake any other related tasks or responsibilities as reasonably directed or required</span></li><li><span>Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance our customers’ experience with DHL..</span></li></ul><p><strong><span>YOUR PROFILE: </span></strong></p><br><br><br><p><strong><u>Essential</u></strong></p><br><br><ul> <li><span>Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</span></li> <li><span>Good spoken and written command of the French/English language with a cheerful, confident, professional and courteous tone</span></li> <li><span>Excellent interpersonal skills and relates well with a wide range of people/customers </span></li> <li><span>Experience in resolving straight forward customer conflict</span></li> <li>Demonstrated excellent attention to detail</li> <li><span>Demonstrated ability to work effectively as part of a busy team</span></li> <li><span>Basic computer skills including the ability to navigate around a computer</span></li> <li><span>Ability to work flexible rostered hours, including scheduled breaks</span></li> </ul><br><p><strong><u>Desirable</u></strong></p><br><br><ul> <li>Previous Customs Clearance domain experience</li> <li><span>Previous experience of Call-Center/telephone and/or electronic order booking systems </span></li> </ul><p><span><span>·</span></span><span>Demonstrable success in achieving targets through selling services and products</span></p><br><br><br> </div>
toto
المغرب
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>
Do you dream of a stimulating role within a dynamic company in the automotive sector? This position of Administrative and Financial Director (DAF) is for you! You will be a key player in the performance and sustainability of our company, by managing and optimizing all administrative and financial functions.</p><br><br>
<p>
Your main objectives will be to ensure the reliability of financial information, optimize resource management, guarantee regulatory compliance, and actively contribute to the company's overall strategy. You will play a crucial role in strategic decision-making by providing relevant financial analyses and reliable forecasts. Your expertise will help secure financial operations, improve process efficiency, and maximize company profitability. You will be proactive in proposing improvements to existing processes and ensuring their constant optimization.</p><br><br>
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Here are some examples of your responsibilities:</p><br><br>
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Financial Management: establish and monitor the budget, manage treasury, manage investments, carry out profitability analyses.</li>
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Administrative Management: supervise administrative teams, manage contracts and insurance, optimize administrative processes.</li>
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Reporting: produce regular financial reports for management, provide relevant information for decision-making.</li>
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Compliance: ensure compliance with accounting and tax regulations.</li>
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Team Management: supervise and lead a team of employees, support them in their development.</li>
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You will also be involved in close collaboration with other departments of the company to ensure overall consistency of actions.</li>
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<br> Required profile : <p>
To succeed in this role, it is essential to have an education level of Bac +5 (Master's degree level), ideally with a specialization in finance or management. Higher education in department management would be an undeniable asset.</p><br><br>
<p>
Professional experience of 5 to 20 years in a similar role within a significant-sized company is essential. Experience in the automotive sector would be a definite asset. You have proven your management and leadership skills by supervising teams. Your technical expertise in financial management is recognized, and you have demonstrated your ability to work in a demanding environment.</p><br><br>
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You have a perfect command of accounting and financial tools and software. You possess strong skills in financial analysis, management control, and treasury management. You are also an excellent communicator and have a proven ability to work in a team.</p><br><br>
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Mastery of computer tools (pivot tables, accounting software...)</li>
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Team management, leadership, and ability to motivate</li>
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Rigour, organization, initiative, and proactivity</li>
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Excellent interpersonal skills and communication skills</li>
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Analytical, synthesis, and decision-making skills</li>
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If you recognize yourself in this profile, do not hesitate to apply!</li>
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