وظائف حارس عقار

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Head Concierge, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service; Assisting guests with their mail, messages and all inquiries; Assisting guests with projects they wish to undertake during their stay; Informing guests about hotel facilities in an efficient and helpful manner; Adhering to departmental policies, procedures and service standards; Adhering to all security policies; Other duties as assigned.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous customer service experience is an asset. Professional presentation required. Excellent service and superior oral and written communication skills. Knowledge of Microsoft Windows applications. Excellent interpersonal and problem-solving skills. Highly responsible and reliable.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a business introducer, your tasks will be:</p><br><br><ul><li><strong>Identify property owners</strong> (villas, apartments, riads) in Marrakech who might entrust their property to us for short-term rental management</li><li><strong>Present MV Conciergerie's services</strong> and spark the interest of property owners</li><li><strong>Connect qualified property owners with our team</strong></li><li>Perform an initial level of <strong>qualification of the property and the owner's needs</strong> (location, property type, owner's motivation)</li><li>Transmit contact information and follow up until our team takes over</li></ul> <br> Required profile : <p><strong>Essential requirements</strong>:</p><br><br><ul><li>Excellent knowledge of Marrakech and its real estate / tourist market</li><li>Strong local network or proven ability to develop a network of property owners</li><li>Good interpersonal skills and negotiation skills</li><li>Seriousness, reliability, and transparency in following up on contacts provided</li><li>Proficiency in French and/or Darija (Arabic and English are a plus)</li><li>Autonomy and ability to work at your own pace, results-oriented</li></ul><p><strong>Appreciated skills</strong>:</p><br><br><ul><li>Previous experience in real estate, concierge services, tourism, or sales</li><li>Knowledge of how short-term rentals work (Airbnb, Booking)</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>General Services Manager (M/F)<br>We are recruiting for a highly renowned group a General Services Manager (M/F) to manage and optimize the company's general services and infrastructure.<br>Main tasks:<br>• Supervise all general services: maintenance, security, concierge, vehicle fleet, supplies, and equipment.<br>• Ensure the management and maintenance of buildings and facilities.<br>• Manage external service providers and monitor maintenance contracts.<br>• Ensure the proper functioning of equipment and the compliance of facilities.<br>• Optimize costs related to general services and propose improvement actions.<br>• Guarantee compliance with hygiene, safety, and environmental standards.<br>• Monitor purchases and supplies related to general services.<br>• Participate in the arrangement of workspaces and internal logistics management.<br>&nbsp;</p><br><br> <br> Required profile : <p>Profile sought:<br>• Bachelor's degree to Master's degree (Bac+3 to Bac+5) in management, logistics, maintenance, or equivalent.<br>• Proven experience in a similar role.<br>• Good command of managing service providers and general services.<br>• Organized, rigorous, and responsive.<br>• Excellent coordination and priority management skills.<br>• Proficient in office software.<br>&nbsp;</p><br><br> <br><br> </div>

<p>The reservation agent is responsible for managing reservation requests (phone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.</p><p>Respond to individual or group reservation requests by phone, email, or reservation system.</p><p>Provide accurate information on rates, room types, hotel services, and current offers.</p><p>Enter and update reservations in the computer system.</p><p>Manage reservation modifications, cancellations, guarantees, and payment conditions.</p><p>Apply sales and yield management procedures.</p><p>Participate in maximizing occupancy rate and revenue per room.</p><p>Ensure customer service in accordance with Sofitel standards (luxury, elegance, quality).</p><p>Collaborate closely with the Reception, Sales, Revenue Management, and Concierge departments.</p><p>Respect customer data confidentiality and security rules.</p><p>Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in reservation software tools</li><li>Excellent oral and written communication skills (French, English required, other languages a plus)</li><li>Knowledge of the high-end / luxury hotel sector</li><li>Very developed customer service orientation</li><li>Excellent presentation and diction</li><li>Rigor, organization, discretion</li><li>Team spirit, proactivity, and adaptability</li><li>Stress and priority management</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description: </b>The Royal Service Agent is a true ambassador for the Fairmont La Marina Rabat-Salé. He/She provides personalized, warm and proactive service, responding effectively to customer requests and ensuring they have an exceptional experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main tasks:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To offer a professional, courteous and personalized service, in accordance with Fairmont standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond effectively to customer calls and requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Record and follow up on customer requests in the hotel management system (PMS).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage wake-up calls, messages, and concierge requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Make reservations for restaurants, activities and various hotel services.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform customers about the facilities, services and experiences offered by the establishment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with the different departments in order to guarantee optimal follow-up of requests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adhere to Fairmont's operational, safety and quality standards.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac+2 in Hotel Management, Tourism or equivalent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 2 years of experience in Reception, Royal Service, Reservations or Customer Service, ideally in luxury hotels.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and customer service skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple requests simultaneously with calm and efficiency.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, organizational skills and attention to detail.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Opera PMS and Microsoft Office tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mandatory mastery of French and English.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Availability to work flexible hours, including weekends and holidays.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Imagine yourself in the heart of the hustle and bustle of <strong>Marrakech</strong>, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the <strong>Hotel / Restaurant</strong> sector is well-established, and we are looking for someone to embody excellence at our <strong>Palace &amp; Villas Reception</strong>.</p><br><br><p>This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.</p><br><br><p>The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.</p><br><br><ul><li>Welcome and assist international clientele with professionalism and courtesy.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Respond to guest requests and anticipate their needs to offer them a tailor-made stay.</li><li>Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.</li><li>Handle any complaints with diplomacy and professionalism.</li><li>Participate in the animation of the reception and customer loyalty.</li><li>Ensure administrative follow-up and maintain customer records.</li></ul> <br> <br> Required profile : <p>Ideally, your background has led you to obtain a <strong>Bac +3</strong> (equivalent to a Bachelor's degree), with a specialization in <strong>Hotel / Restaurant</strong> professions.</p><br><br><p>With <strong>3 to 5 years</strong> of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.</p><br><br><ul><li>A strong sense of customer service and a <strong>neat appearance</strong> are essential.</li><li>An <strong>excellent command of languages</strong>, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.</li><li>Your <strong>organization</strong>, reactivity, and ability to manage priorities will enable you to succeed in this role.</li><li><strong>High resistance to stress</strong> and the ability to find quick and appropriate solutions are essential.</li><li>Good interpersonal skills and the ability to work in a team are crucial.</li><li>Good knowledge of hotel reception IT tools is desirable.</li></ul><p>If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br> <br> Job : <p>Join an exceptional establishment in the heart of <strong>Marrakech</strong> as a <strong>Bellman</strong>. Your role will be essential in ensuring a memorable welcome experience for our clients, thus contributing to the excellence of our service in the <strong>Hotel/Restaurant</strong> sector.</p><br><br><p>Actively contribute to customer satisfaction from their arrival by providing a fast, courteous, and efficient luggage handling service. Maintain an orderly and safe work environment for all clients and staff.</p><br><br><p>Warmly welcoming guests as soon as they get out of the vehicle.</p><br><br><ul><li><strong>Handling luggage</strong> and its secure transport to the room or designated area.</li><li>Accompanying guests if necessary, providing basic information about the establishment.</li><li><strong>Maintaining the reception area</strong> and luggage carts.</li><li>Collaborating with reception and concierge teams for smooth coordination of arrivals and departures.</li></ul> <br> <br> Required profile : <p>A <strong>Baccalaureate</strong> level education, ideally focused on <strong>Hotel/Restaurant professions</strong>, will be an appreciated asset.</p><br><br><p>First experience of <strong>1 to 5 years</strong> in a similar role, preferably within a hotel establishment, is highly sought after.</p><br><br><p>Excellent <strong>presentation</strong> and impeccable <strong>courtesy</strong> are essential.</p><br><br><ul><li>Good <strong>physical condition</strong> for handling luggage.</li><li>Excellent <strong>service-oriented mindset</strong> and a positive attitude.</li><li>Ability to work in a team and under pressure.</li><li>Good command of the French language; knowledge of other languages will be a plus.</li><li><strong>Availability</strong> and punctuality are essential.</li></ul><p>If you are passionate about hospitality and wish to grow in a prestigious environment, do not hesitate to apply!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join Our Team as a Local Support Specialist at RateHawk!<br> Are you passionate about travel and tech?<br> Do you speak English and Italian fluently?<br> If so, we’d love to have you join our fast-growing international travel-tech company!<br> At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.<br> What We Offer: Remote Work: Work from the comfort of your home!<br> Salary: base payment + monthly bonus.<br> Dynamic Team: Be part of a young and energetic group of specialists.<br> Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.<br> Learning &amp; Development: We support your growth through seminars, trainings, and conferences.<br> Perks: Take advantage of corporate discounts on hotels and other services.<br> The Process: Application: we will review your CV once you apply!<br> Meeting with HR: A friendly chat with our HR team.<br> One minute Internet Speed Test: Just to make sure you’re all set for remote work.<br> Meeting with Hiring Manager: Another friendly chat.<br> Interview results and offer!<br> If this sounds like the perfect fit for you, we’d love to hear from you!<br> Apply now and let’s create amazing travel experiences together!<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.<br> Be Transparent &amp; Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.<br> Handle Tickets &amp; Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.<br> Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.<br> Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.<br> Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.<br> Record Details: Accurately document all work and partner interactions in our CRM system.<br> What We're Looking For: Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently.<br> Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!<br> Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!<br> Proactive Mindset: You don’t just solve problems – you prevent them.<br> You anticipate partner needs and take initiative.<br> Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.<br> Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.<br> Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.<br>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Rattaché au Chef Concierge, le Bagagiste / Voiturier a pour mission principale d'assurer un accueil chaleureux et professionnel des clients à leur arrivée et leur départ, gérer leurs bagages, et assurer le stationnement et la récupération de leurs véhicules avec soin, tout en reflétant l’image et les standards qualité du Fairmont la Marina Rabat Salé.</p><br><p><strong>Responsabilités clés :</strong></p><br><ul><li>Accueillir les clients à leur arrivée avec politesse, sourire et efficacité.</li><li>Prendre en charge les bagages, les acheminer jusqu’à la chambre ou au véhicule.</li><li>Stationner les véhicules des clients en toute sécurité, dans le respect des procédures internes.</li><li>Ramener les véhicules des clients à leur demande au moment du départ.</li><li>Aider à l’ouverture des portes, au port des bagages et à l’orientation des clients.</li><li>Veiller à l’ordre, la propreté et la fluidité de la zone d’entrée de l’hôtel.</li><li>Fournir des informations de base sur l’hôtel et ses services.</li><li>Travailler en étroite collaboration avec la Réception et la Conciergerie.</li><li>Participer à des missions ponctuelles (livraison en chambre, appels de taxis, etc.).</li><li>Être garant de la confidentialité et de la sécurité des biens confiés.</li></ul><br>Qualifications<br><br><ul><li>Présentation soignée, attitude courtoise et sens aigu du service.</li><li>Permis de conduire valide (B obligatoire, d’autres catégories souhaitables).</li><li>Bonne maîtrise de la conduite, véhicules manuels et automatiques.</li><li>Bonne condition physique (manutention de bagages).</li><li>Discrétion, ponctualité, sens de l’organisation.</li><li>Maîtrise du français, anglais et arabe est obligatoire.</li><li>Expérience dans un établissement hôtelier haut de gamme est un plus.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<p>JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, concierge ) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.</p><h3>Leading Room Operations Team</h3><p>Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.</p><h3>Managing Property Rooms Operations Function(s)</h3><p>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs.</p><h3>Managing and Monitoring Activities that Affect the Guest Experience</h3><p>Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements.</p><h3>Managing Profitability</h3><p>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department.</p><h3>Conducting Human Resources Activities</h3><p>Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concern. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Celebrates successes and publicly recognizes the contributions of team members.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</p>

<p>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining. As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section. You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure. Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality. More than serving food and beverages, you are an ambassador of the Little Krazy experience. Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests. Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company. No expense for candidates.</p><p>Key Responsibilities</p><ul><li>Deliver exceptional, personalised table service in accordance with the restaurant's service standards.</li><li>Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.</li><li>Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.</li><li>Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.</li><li>Provide expert recommendations based on guest preferences, dietary requirements, and allergies.</li><li>Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.</li><li>Accurately take food and beverage orders and enter them into the POS system.</li><li>Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.</li><li>Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.</li><li>Resolve guest concerns professionally and escalate issues to management where appropriate.</li><li>Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.</li><li>Assist in training, coaching, and mentoring junior front-of-house team members.</li><li>Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.</li><li>Process guest bills accurately and efficiently, ensuring a seamless payment experience.</li><li>Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.</li><li>Ensure compliance with food safety, hygiene, and health and safety standards.</li><li>Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1 3 years experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant</p><p>A warm, engaging, and professional approach with a genuine passion for hospitality.</p><p>Fluent in Arabic and English with excellent verbal communication skills.</p><p>Outgoing, confident, and charismatic personality.</p><p>Excellent communication and interpersonal skills.</p><p>Strong understanding of food and beverage service, with ability to upsell effectively.</p><p>Team player who thrives in a fast-paced, dynamic environment.</p><p>Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.</p><p>Experience using restaurant POS systems.</p><p>Proven ability to remain calm, organised, and efficient in a fast-paced environment.</p><p>Impeccable personal presentation and professional demeanour.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Coordinator provides administrative assistance to Catering and Conference Service Managers assisting with contracts, BEO's, and office administration : Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails. Facilitate all aspects of internal Four Seasons Resort Meeting Program under the guidance of the Catering Manager . Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers. Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on quick sets or teardowns.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Petra Brands: Petra Brands is a dynamic and innovative consumer products company that manages a diverse portfolio of brands, including House of Party, Fomin Soap, Roofus, Everymood, and Luna Naturals.<br> We specialize in creating unique and memorable consumer packaged goods (CPG) in the party, craft, beauty, personal care, and lifestyle sectors.<br> Our mission is to deliver products that spark creativity, celebration, and connection — crafting experiences that evoke emotion, memories, and a sense of place through captivating brand identities and thoughtful packaging.<br> The Role: We're looking for someone who lives and breathes AI.<br> You'll help us use AI tools to automate workflows, speed up operations, and make our businesses run smarter.<br> This isn't a research role, it's about getting things done.<br> You'll work across our group of agency and retail businesses to find opportunities where AI can save time, reduce manual work, and improve results.<br> If you're the person who's already using Claude, Manus AI, ChatGPT, and automation tools daily, and you're excited to help a business do the same, this role is for you.<br> What You'll Do: Look at how we currently do things and find ways AI can make it faster or better Build and set up AI-powered workflows for operations, sales, data processing, and content creation Connect AI tools to our existing systems (CRMs, spreadsheets, databases, etc.<br>) Write and refine prompts that get consistent, high-quality results from AI models Work with different teams to understand their pain points and build solutions Stay on top of new AI tools and bring fresh ideas to the table What We're Looking For: Hands-on experience with AI tools like Claude, Manus AI, or ChatGPT Comfortable with automation platforms like Zapier, Make, or n8n Basic scripting skills (Python or JavaScript) Strong problem-solver who can break down messy processes Good communicator — can explain tech stuff to non-tech people Nice To Have: Experience with RPA tools (UiPath, Automation Anywhere) Familiarity with APIs and databases Background in agency or retail environments Experience measuring ROI on automation projects What We Offer: A chance to work with the exciting and rapidly growing global company.<br> Career growth and professional development support.<br> Competitive compensation with performance-based bonuses.<br> A collaborative and supportive workplace culture that celebrates creativity.<br></span> </div>