وظائف خدمة عملاء في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Interface cherche un Conseiller TPE/TPME enthousiaste et motivé pour rejoindre notre équipe.<br> Dans ce rôle, vous serez responsable d'accompagner les très petites et petites et moyennes entreprises dans le développement de leur activité.<br> Vous fournirez des conseils stratégiques sur la gestion, la finance et la croissance, et serez une ressource précieuse pour nos clients.<br> Responsabilités Évaluer les besoins spécifiques des TPE/TPME et proposer des solutions adaptées Accompagner les entreprises dans leur planification et leur prise de décision Fournir des conseils en matière de financement, de gestion des coûts et d’optimisation des ressources Établir des relations durables avec les clients tout en maintenant un niveau élevé de satisfaction client Rester informé sur les tendances du marché et les évolutions réglementaires affectant les TPE/TPME Préparer des rapports et des analyses pour les clients afin de guider leur stratégie Expérience antérieure en conseil ou accompagnement des TPE/TPME Excellentes compétences en communication et relationnelles Capacité à travailler de manière autonome et à gérer plusieurs projets simultanément Connaissance des enjeux et défis spécifiques aux TPE/TPME</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Auto Nejma Maroc S.A.</strong> operates within a corporate culture driven by <strong>innovation</strong>, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of <strong>collaboration</strong>, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid <strong>organizational</strong> culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on <strong>performance</strong> and results. This balance creates a stimulating, structured and collaborative work environment. </p><br><br> <br> Job : <p>As part of the After-Sales Department and reporting to the After-Sales Service Manager, you will contribute to the operational management of the workshop's activity and the optimization of its performance.</p><br><br><p>As a true link to the After-Sales Manager, you will support the teams daily in respecting Mercedes-Benz standards, monitoring performance indicators, and continuously improving service quality and customer satisfaction.</p><br><br><p><strong>Your responsibilities:</strong></p><br><br><ul><li>Monitor the workshop's activity performance indicators and contribute to achieving operational objectives.</li><li>Participate in evaluating team performance and identifying recruitment and skills development needs.</li><li>Support teams in applying internal procedures and standards.</li><li>Ensure monitoring of budgets related to consumables and fuels.</li><li>Ensure proper monitoring of ongoing repairs and the smooth running of workshop operations.</li><li>Participate in implementing actions to improve customer satisfaction and experience.</li><li>Contribute to the development of the after-sales business and the identification of business opportunities.</li><li>Manage operational priorities: emergencies, immobilized vehicles, customer returns, expert assessments, and courtesy vehicle management.</li></ul> <br> Required profile : <ul><li>Engineering degree in Mechanical Engineering, Industrial Engineering, or equivalent.</li><li>You have at least one year of professional experience, ideally in the automotive or industrial sector.</li><li>You have a good understanding of workshop activities and the challenges related to after-sales.</li><li>You are recognized for your organizational skills, responsiveness, and ability to manage priorities.</li><li>You enjoy fieldwork and interacting with operational teams.</li><li>You have good analytical, communication, and coordination skills.</li><li>You are proficient in office software, especially Excel.</li><li>You have a good level of French.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.&nbsp;</i></p><br><p><b><i>It's time to make a move. Join our flow.&nbsp;</i></b></p><br><p>We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer - Product, who provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca.</p><br><p>He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.</p><br><p><b><i>What will you do?</i></b></p><br><p><b>Collaboration with sales</b></p><br><ul><li>Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.</li><li>Selects the correct product platform on which to make the offer and ensures the offer is Competitive.</li></ul><p><b>Product planning – Costing</b></p><br><ul><li>Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed</li><li>Responsible for correct product costings in non-standard cases, both for corporate and local Materials</li></ul><p><b>Product planning – Specs</b></p><br><ul><li>Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)</li><li>Creates product specifications for corporate materials and local materials.</li><li>Performs initial and revised non-standard energy calculations.</li><li>Performs simple traffic analyses.</li><li>When accountable for the overall engineering of the project:</li><li>Accountable for technical site surveys</li><li>Accountable for the technical content of the order between MS 0b and MS 2z</li></ul><p><b>Product planning – Availability and lead times</b></p><br><ul><li>Coordinates product lead times from Supply Line and local sourcing</li></ul><p><b>Product planning – Installability</b></p><br><ul><li>Ensures that the proposed product can be installed</li><li>Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations</li></ul><p><b>Product planning – Maintainability</b></p><br><ul><li>Ensures that the planned proposed product fulfils the customer’s product lifecycle needs</li><li>Identifies possible deviations to standard maintenance methods and ensures that resolutions are found</li></ul><p><b>Product planning – Compliance</b></p><br><ul><li>Ensures that the proposed product fulfils local codes, regulations and safety requirements</li><li>Ensures alignment with environmental regulations</li><li>Ensures that the planned product complies with KONE’s Engineering Policy</li></ul><p><b>Key tasks in the KONE Customer process</b></p><br><ul><li>Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)</li><li>Executes activities for holistic product planning</li></ul><p><b>Are you the one</b></p><br><ul><li>Bachelor’s degree in mechanical, electrical, or Civil Engineering.</li><li>2-3 years of experience in the elevator industry is a must.</li><li>Candidate with minimum 1 to 2 years of experience in AutoCAD.</li><li>Proficient with MS Office Word, Excel, and PowerPoint.</li><li>Excellent communication and influencing skills in English.</li><li>Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds.</li><li>Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.</li><li>Ability to work with global colleagues considering different time zones, language competencies and differences in working culture.</li><li>Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.</li></ul><p><b><span>What do we offer</span></b></p><br><ul><li>Great dynamic team promoting a collaborative environment.</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work.</li><li>Comprehensive learning and development programs covering a wide range of professional skills.</li><li>Engaging job with position description and clear targets.</li><li>Regular feedback through performance discussions.</li><li>Opportunities for individual development.</li><li>Mentoring and coaching programs.</li><li>Flexibility, trust and respect.</li><li>Value-based culture, behaviors and ethics.</li><li>Sustainability and innovation.</li><li>Working for a successful organization.</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://kone.com/global/en/careers.html</u></i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 29, 2026, 12:00AM</p><br><br><p><strong>Contract duration : </strong></p><br><br>Vidéo EVP<br>Déclaration de mission de l'entreprise<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>À propos du rôle<p><span>The Customer Survey Campaign Specialist manages the end-to-end process of designing, executing, and analyzing customer surveys. They collaborate with internal teams to identify survey opportunities, plan and launch campaigns, and ensure data accuracy and insightful reporting. The role also involves supporting platform users, maintaining survey systems, and driving continuous improvement through technological innovation.</span></p><br><br><p><span><strong>Key </strong></span><span><strong>Responsibilities</strong></span><span><strong>:</strong></span></p><br><br><ul><li><span>Collaborate with internal teams (Marketing, Operations, Sales Channels) to identify new surveys, define interaction moments, and select the most suitable data collection mechanisms (email, questionnaires, etc.).</span></li></ul><br><ul><li><span>Plan and prepare survey campaigns by extracting, cleaning, and targeting contact data from CRM (Salesforce), ensuring precise segmentation.</span></li></ul><br><ul><li><span>Script and design customer surveys within the platform to gather relevant feedback.</span></li></ul><br><ul><li><span>Program automated invitations and reminders to maximize participation.</span></li></ul><br><ul><li><span>Execute survey campaigns, monitor progress, and adjust to ensure successful completion.</span></li></ul><br><ul><li><span>Collect and process survey results, managing exports and ensuring seamless data exchange between systems.</span></li></ul><br><ul><li><span>Develop, customize, and update dashboards for end-users to visualize survey insights effectively.</span></li></ul><br><ul><li><span>Manage the "close the loop" process by following up on customer feedback, addressing issues, and closing feedback loops.</span></li></ul><br><ul><li><span>Handle ticketing related to survey responses and customer inquiries to resolve issues promptly.</span></li></ul><br><ul><li><span>Generate reports and refine dashboards to provide clear, actionable insights to stakeholders.</span></li></ul><br><ul><li><span>Support platform users through training, documentation, and ongoing assistance.</span></li></ul><br><ul><li><span>Ensures the relationship with Qualtrics support and Technical Account Manager: submits incident tickets and handles them, share platform issues and opportunities coordinating with Orange France</span></li></ul><br><ul><li><span>Stay informed about technological advancements and propose innovations to improve survey processes and platform efficiency.</span></li></ul><br>À propos de vous<ul><li>You demonstrate rigor and analytical skills</li><li>You are fluent in English (written and spoken)</li><li>You have experience in managing customer survey campaigns and are proficient with the technical solutions to execute them:<ul><li>Customer Survey Platform: Qualtrics or similar</li><li>CRM: ideally Salesforce</li></ul></li><li>You are skilled in Excel, particularly in data presentation and graphical formatting. You have knowledge of advanced Excel functions (VBA, PivotTables, Power Query, etc.)</li><li>You know how to incorporate the needs of internal clients into your activities</li><li>You are capable of handling a project while respecting objectives related to results, resources, and deadlines</li><li>You demonstrate initiative and autonomy</li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>Informations supplémentaires<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Égalité des chances en matière d'emploi<p>Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.</p><br><br>Récompenses..<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br> <strong><span>Department Focus:</span></strong> <span>The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.</span><br> <strong><span>Your Impact:</span></strong> <span>As a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.</span><br> <strong><span>Logistics:</span></strong> <ul> <li><span>Fluency in English and French is required, with strong written and verbal communication skills being essential.</span></li> <li><span>Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.</span></li> </ul><br><p><b>What You Will Do: </b></p><br><ul> <li> <p><span>Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.</span></p><br> </li> <li> <p><span>Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.</span></p><br> </li> <li> <p><span>Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.&nbsp;</span></p><br> </li> <li> <p><span>Issue Resolution &amp; Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.</span></p><br> </li> <li> <p><span>Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.&nbsp;</span></p><br> </li> </ul><br><p><b>What You Will Bring: </b></p><br><ul> <li><ul> <li><span>Professional fluency in English and French is essential for managing our diverse account base.</span></li> <li><span>2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.</span></li> <li><span>An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.</span></li> <li><span>Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.</span></li> <li><span>Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.</span></li> <li><span>Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.</span></li> </ul><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>CAC (Centrale Automobile Chérifienne)</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a <strong>competitive dimension</strong>, focused on performance, ambition and customer satisfaction. It is also supported by a structured <strong>organizational culture</strong>, ensuring rigor, efficiency and process reliability, while a more moderate <strong>innovative component</strong> fosters adaptability and continuous improvement. </p><br><br> <br> Job : <p>As a Customer Relations Advisor, your main role is to handle customer requests for car brands by phone, both making and receiving calls.</p><br><br> <br> Required profile : <p>- Associate's or Bachelor's degree with very good communication skills and fluent French.</p><br><br><p>- Good listening skills, commitment, and problem-solving abilities.</p><br><br><p>- Previous successful experience in a call center would be a plus.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br> <br> Required profile : <strong>Job Offer Description</strong><br><p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br><strong>Required Skills and Experience</strong><br><p><span>Perfect command of French and English (spoken and written).</span></p><br><br><p><span>Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude).</span></p><br><br><p><span>Excellent active listening and persuasion skills.</span></p><br><br><p><span>Computer literacy and speed of execution.</span></p><br><br><p><span>Team spirit, enjoyment of challenges, and results-oriented.</span></p><br><br><strong>Benefits</strong><br><p><span>Permanent contract upon integration.</span></p><br><br><p><span>Paid initial training starting June 8 + sales coaching.</span></p><br><br><p><span>CNSS (Moroccan Social Security) + free private health coverage.</span></p><br><br><p><span>Round-trip transportation provided.</span></p><br><br><p><span>Attractive performance bonuses.</span></p><br><br><p><span>Career advancement opportunities in a modern and dynamic international environment.</span></p><br><br> <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Deliver a high level of customer service at the Service Point, ensuring excellent customer experience while promoting DHL products and services, and contributing to revenue and shipment targets achievement.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Act as a brand ambassador for DHL, providing professional, friendly and courteous service to all customers.</li><li>Handle walk-in customers efficiently, ensuring immediate attention and response to their shipping needs.</li><li>Promote and sell DHL products and value-added services to achieve revenue and shipment targets.</li><li>Build and maintain strong relationships with new and existing customers, including local stakeholders (e.g. mall management).</li><li>Follow up on customer enquiries and ensure accurate information is provided on services, pricing, transit times and documentation requirements.</li><li>Manage customer complaints effectively and implement corrective actions to avoid recurrence.</li><li>Ensure compliance with Service Point procedures and GSOP standards, including safety and operational processes.</li><li>Maintain accurate daily operations including shipment processing, manifesting and CIA checks.</li><li>Ensure proper handling and reconciliation of cash, including float management and CAA compliance.</li><li>Maintain Service Point readiness by ensuring availability of supplies, equipment and proper functioning of tools.</li><li>Identify opportunities to improve customer experience, processes and service quality.</li><li>Contribute to achieving KPIs such as NPA, revenue targets (RPD / SPD) and year-on-year growth objectives.</li><li>Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">Minimum Bac +2 or equivalent qualification. Strong customer service orientation with a passion for delivering excellent customer experience. Good command of <strong>French</strong>, spoken and written. Good organizational skills with ability to manage priorities and workload effectively. Ability to work under pressure in a fast-paced and time-sensitive environment. Strong interpersonal and communication skills. Good knowledge of service industry practices; logistics or international business knowledge is an advantage. Presentable, professional and customer-focused attitude.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong><br>Problem Solving: Takes ownership of customer enquiries and provides effective solutions.<br>Customer Orientation: Builds long-term relationships and ensures customer satisfaction.<br>Planning & Organizing: Manages daily tasks efficiently to meet operational and sales targets.<br>Results Orientation: Focuses on achieving revenue, shipment and service KPIs.<br>Teamwork: Works collaboratively and contributes to a positive team environment.<br>Communication: Communicates clearly and effectively with customers and internal stakeholders.<br>Attention to Detail: Ensures accuracy in transactions, documentation and cash handling</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech.<br> Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.<br> About the company Our client is a results-driven digital marketing agency specifically focused on empowering the skilled trades and home services sectors across North America.<br> The team specializes in bridging the gap between traditional craftsmanship and modern technology by providing comprehensive lead generation, search engine optimization, and custom web development strategies.<br> By focusing on industries like construction, HVAC, plumbing, and electrical, they help local businesses scale their operations and dominate their specific regional markets through high-impact, data-backed advertising.<br> Job Summary We are looking for a high-energy, strategically-minded Project and Growth Manager to bridge the gap between ambitious blue-collar business owners and our expert delivery team.<br> In this role, you aren’t just a task manager; you are a marketing consultant and a trusted partner.<br> You will own a "pod" of client accounts, ensuring every SEO campaign, lead-gen strategy, and web build ships on time and delivers measurable ROI.<br> If you thrive on taking ownership, solving complex problems before they escalate, and identifying new ways to help small businesses grow, this is your opportunity to make a massive impact in a fast-paced agency environment.<br> Key Responsibilities Pod Ownership: Manage the day-to-day success and retention of a dedicated portfolio of clients.<br> Client Translation: Act as the primary bridge between clients and the delivery team, translating business goals into clear, actionable briefs for specialists.<br> Onboarding &amp; Relationship Management: Lead a smooth, confidence-building onboarding process for new clients and maintain proactive, responsive communication as their main point of contact.<br> Project Oversight: Manage timelines and workflows within ClickUp to ensure all work meets high quality standards and is delivered on schedule.<br> Marketing Consultancy: Advise clients across the full digital spectrum, including SEO, Google &amp; Meta Ads, web design, social media, and branding.<br> Growth &amp; Reporting: Analyze performance data to track wins, report results in plain language, and identify upsell opportunities that align with client growth goals.<br> Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals Agency Experience: 2+ years of experience in account management, project management, or client success specifically within a marketing agency environment.<br> Digital Marketing Fluency: A strong working knowledge of SEO, paid lead generation (Google &amp; Meta), web design, and social media management.<br> Tool Proficiency: Advanced hands-on experience with ClickUp for project management and CRM tools for client tracking.<br> Communication Mastery: Fluent, native-level spoken and written English with the ability to lead confident, high-stakes video calls with North American business owners.<br> Consultative Instincts: The ability to look past a task list and identify what will actually move the needle for a client’s bottom line.<br> Organizational Excellence: Naturally organized with the ability to juggle multiple accounts, deadlines, and shifting priorities without losing focus.<br> Nice-to-Haves Industry Context: Prior experience working with or for the trades / blue-collar industries.<br> Technical Depth: Advanced, deep-dive understanding of SEO algorithms or Meta Ad architecture.<br> Sales Background: Previous experience in sales or business development to help facilitate account expansion.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>What makes us Qlik?</strong><br><span>A </span><span>Gartner® Magic Quadrant™ Leader for 15 years in a row</span><span>, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. </span><br><span>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</span><br><strong>The Customer Success AI Business Analyst Role</strong><br><span>Step into a pivotal position as an AI Business Analyst within our Customer Success Intelligence and Agentic Ops team. Your experience in data analysis, prompt engineering and workflow design will directly contribute to strategic initiatives that enhance our customers’ experience, drive product adoption and ensure customer retention. This role offers an exciting opportunity to work at the cross roads of data, AI and operations as an integral part of our CS Agentic Ops vision and journey.</span><br><br><strong>What makes this role interesting?</strong><br><br><span>As a Customer Success (CS) AI Business Analyst you'll enjoy:</span><br><br><ul><li><span>Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization.</span></li><li><span>Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals by designing and documenting AI agentic workflows or tools that intelligently automate tasks or assist humans to perform tasks more effectively.</span></li><li><span>Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder.</span></li><li><span>Leading with AI and Automation: Boost Customer Success productivity and effectiveness by developing re-usable AI prompts or no-code/low-code automations that support business needs customer success management at-scale.</span></li></ul><br><span>If you're looking for a role where your contributions fuel innovation and drive real impact, this is the opportunity for you.</span><br><br><strong>Here’s how you’ll be making an impact:</strong><br><br><ul><li><span>Build analytics artifacts (Qlik applications, dashboards and KPIs) and generate intelligence from data to support customer engagement, adoption and retention strategies.</span></li><li><span>Author detailed user stories, functional requirements, and process specifications for AI-driven and agentic workflows (e.g. autonomous account monitoring, escalation routing, renewal risk alerts, and CSM task automation).</span></li><li><span>Translate business needs into structured requirements that engineering, AI/ML, and product teams can execute against with confidence.</span></li><li><span>Map current-state CS processes and design future-state agentic workflows, clearly documenting triggers, decision logic, handoff points, and human-in-the-loop controls.</span></li><li><span>Expand the Customer Success AI prompt library by developing, refining or optimizing reusable inputs for generative AI models.</span></li><li><span>Identify areas for improvement in existing processes and creating related no-code/low-code automation workflows to achieve scalability and predictability of outputs.</span></li></ul><br><span>Your work will have a tangible effect on how we support our customers, achieve revenue goals, and continuously improve the way we operate.</span><br><br><strong>We’re looking for a teammate with:</strong><br><ul><li><span>A background that sets you up for success: A bachelor’s degree (or equivalent experience) in Business, Information Management or Data Science.</span></li><li><span>Proven experience: 2+ years in data analysis preferably in a SaaS, B2B technology or Customer Success environment.</span></li><li><span>Technical Proficiency: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel skills. Basic understanding of Python, APIs or LLM architecture.</span></li><li><span>Systems Analysis Foundations: Working knowledge of business/systems analysis and design. Experience creating related documentation including requirements specifications, entity relationship diagrams, process maps or data flow diagrams.</span></li><li><span>AI/Automation experience: Experience with AI prompt engineering or no-code/low-code automations to improve outputs from existing processes.</span></li><li><span>Outcome-focused: Demonstrated ability to drive innovative change and achieve positive business outcomes through data analysis, systems analysis and process design.</span></li><li><span>Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders.</span></li></ul><br><strong>The location for this role is:</strong><br><span>Boston, MA or King of Prussia, PA</span><br><span>Hybrid: #LI-Hybrid</span><br><br><strong>If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team.</strong><br><strong>More about Qlik and who we are:</strong><br><span>Find out more about ‘Life at Qlik’ on social: </span>Instagram, LinkedIn, YouTube<span>, and </span>X/Twitter<span>, and to see all other opportunities to join us and our values, check out our </span>Careers Page.<br><strong>What else do we offer?</strong><br><ul><li><span>Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: </span>https://rankings.newsweek.com/americas-greatest-workplaces-2025.</li><li><span>Genuine career progression pathways and mentoring programs.</span></li><li><span>Culture of innovation, technology, collaboration, and openness.</span></li><li><span>Flexible, diverse, and international work environment.</span></li></ul><br><span>Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our </span>Corporate Responsibility Employee Programs.<br><strong>Salary and Benefits:</strong><span> The anticipated base salary range for this role is&nbsp;$85,000 USD to $100,000 USD per year. Final&nbsp;compensation&nbsp;offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.</span><br><span>This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&amp;D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.</span><br><strong>Application Window:</strong><span> The application window is 60 days, but applicants are encouraged to apply as soon as possible.&nbsp;The posting will be removed before the application window closes if the position is filled.</span><br><strong>For positions in Massachusetts:</strong><span> It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</span><br><span>Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.</span><br><span>Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.</span><br><span>If you need assistance applying for a role due to a disability, please submit your request via email to </span>accessibilityta@qlik.com. <span>Any information you provide will be treated according to Qlik’s</span> Recruitment Privacy Notice<span>. Qlik may only respond to emails related to accommodation requests.</span><br><span>Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact </span>accessibilityta@qlik.com<span>.</span><br><span>Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As the Customer Experience Team Lead in Morocco, you will champion our customer-first culture by leading and developing a high-performing support team through a period of exciting regional growth. You will play a pivotal role in optimizing local support workflows and collaborating with global stakeholders to ensure our SMB and enterprise clients receive unparalleled technical assistance. </span><br> <span>This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.</span><br><br><p><b>What you will do:</b></p><br><ul> <li>Global Team Leadership: Manage and develop a global team of 6-12 frontline and premium support agents, providing guidance, coaching, and performance feedback to ensure top-tier support across all customer segments (SMB, MM, Enterprise).</li> <li>Operational Excellence: Oversee daily operations to ensure efficient ticket resolution, customer satisfaction, and adherence to SLAs. Continuously evaluate and improve support processes and workflows.</li> <li>Stakeholder Collaboration: Work closely with internal teams, including Product, Engineering, and Sales, to resolve escalated issues, align on processes, and ensure smooth communication between CX and other departments.</li> <li>Talent Management: Lead recruitment, promotions, and development of team members. Foster a culture of continuous learning and professional growth within the team.</li> <li>Process Optimization &amp; KPI Management: Analyze team performance metrics, implement strategies to improve efficiency, and ensure alignment across global hubs. Track and report on KPIs, including response time, resolution time, and customer satisfaction.</li> <li>Project Management: Lead and participate in key CX initiatives aimed at improving customer experience, such as launching new tools, updating internal documentation, and streamlining workflows.</li> </ul><br><p><b>What you will bring </b></p><br><ul> <li>2+ years of experience as a technical support team lead or in a similar leadership capacity, ideally within a fast-paced SaaS environment.</li> <li>Native or professional fluency in English, French, and Arabic is essential for supporting our diverse customer base and internal stakeholders.</li> <li>Proven ability to analyse performance data (KPIs) and translate insights into actionable workflow optimizations.</li> <li>Strong technical troubleshooting skills and experience managing complex customer escalations with a high degree of empathy.</li> <li>Excellent communication and negotiation skills, with the ability to influence cross-functional teams and advocate for the customer’s needs and performance improvement.</li> </ul><br><p><b>A typical day:</b></p><br><ul> <li>Set daily priorities, such as team check-in to review open tickets and ensure alignment on SLAs. Provide feedback on team performance and address any escalated issues from the previous day.</li> <li>Use data analysis tools to monitor team KPIs such as ticket response time, resolution rates, and CSAT. Based on these insights, adjust workflows or implement strategies to optimize performance across regions.</li> <li>Spend time coaching individual team members, providing actionable feedback on technical troubleshooting, customer communication, and performance metrics. You’ll work closely with your team to develop their skills and improve overall service quality.</li> <li>Regularly interact with Product, Engineering, and Sales teams to resolve complex or escalated technical issues. Your input ensures that customer needs are met and product improvements are informed by real-world support insights.</li> <li>Continuously evaluate support processes, identify inefficiencies, and propose workflow improvements that reduce ticket resolution time and enhance the customer experience.</li> <li>Oversee team development by conducting one-on-one meetings to discuss career progression, handle recruitment for new team members, and manage talent retention strategies.</li> <li>Lead or participate in key customer experience initiatives, such as improving onboarding processes, enhancing internal documentation, or launching new tools to help the team work more efficiently.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of the development of our activity, we are looking for English-speaking customer service representatives to receive calls.</p><br><br><p><strong>Your mission will be to:</strong></p><br><br><ul><li>Ensure the welcome, identification, and handling of the customer's request</li><li>Analyze the customer's needs in order to provide advice and</li><li>The necessary assistance.</li><li>Ensure the achievement of sales objectives as well as the handling of complaints</li></ul> <br> <br> Required profile : <p><strong>You meet the following requirements:</strong></p><br><br><ul><li>Associate's degree (DEUG, license, or equivalent) minimum, preferably in foreign languages;</li><li>Perfect command of French</li><li>Command of a second language, English</li><li>You have excellent interpersonal skills, good active listening and communication skills, and the ability to work in a team.</li></ul> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >Within the CloudOps Department, the Run Management service covers the following missions on its scope:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Management and supervision of Infrastructure Support activities</font></font></li><li><font dir="auto" ><font dir="auto" >Managing the backlog of requests</font></font></li><li><font dir="auto" ><font dir="auto" >Monitoring compliance with the service level agreement (SLA)</font></font></li><li><font dir="auto" ><font dir="auto" >Guarantee of the efficiency of ticket processing assigned</font></font></li><li><font dir="auto" ><font dir="auto" >Analysis and identification of impacts</font></font></li><li><font dir="auto" ><font dir="auto" >Identification of risk-related business processes and expression of supervision needs</font></font></li><li><font dir="auto" ><font dir="auto" >Facilitating a continuous improvement process</font></font></li><li><font dir="auto" ><font dir="auto" >Hot identification of r currents tickets</font></font></li><li><font dir="auto" ><font dir="auto" >Assistance, support, guidance and support for CloudOps teams in using support tools</font></font></li><li><font dir="auto" ><font dir="auto" >listening to user complaints and alerting product lines about encountered anomalies</font></font></li><li><font dir="auto" ><font dir="auto" >Provision of knowledge sheets on services and applications</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in computer science or engineering school or university, or equivalent experience</font></font></p><p><font dir="auto" ><font dir="auto" >Less than 3 years of experience in Service management / Run management.</font></font></p><p><font dir="auto" ><font dir="auto" >REQUIRED TECHNICAL ENVIRONMENT AND EXPERTISE:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Must Have: Indicator Management</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent oral and written communication skills</font></font></li><li><font dir="auto" ><font dir="auto" >Crisis management, RCA and REX steering</font></font></li></ul><p><font dir="auto" ><font dir="auto" >METHODS, ORGANIZATIONS AND INTERACTIONS:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Communicating clearly and effectively in writing and orally in French for smooth interactions with professionals and teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze situations and propose appropriate solutions while identifying areas for improvement.</font></font></li><li><font dir="auto" ><font dir="auto" >Respecting deadlines while maintaining high standards of quality and excellence</font></font></li><li><font dir="auto" ><font dir="auto" >Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals</font></font></li><li><font dir="auto" ><font dir="auto" >Apply a mindset of continuous improvement to optimize practices and results.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >RF RENCES:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >The following elements will be particularly appreciated in the context of the service:</font></font></li><li><font dir="auto" ><font dir="auto" >ITIL Certification</font></font></li><li><font dir="auto" ><font dir="auto" >English language required</font></font></li><li><font dir="auto" ><font dir="auto" >IT infrastructure knowledge</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Customer Solution Engineer – Solution - Experienced</b></p><br><p><b>Location: Casablanca, Morocco</b></p><br><p><b>About the role</b></p><br><p>As a <b>Customer Solution Engineer – Solution</b>, you will provide technical expertise to the Sales and Customer Solutions Engineering teams, translating customer requirements into optimal and commercially viable KONE solutions. As part of KONE’s <b>early engagement team</b>, you will help shape customer requirements and building specifications, ensuring KONE solutions are considered from the early stages of a project.</p><br><p>The role focuses on <b>non-standard and complex tender opportunities</b>, taking ownership of the overall solution, including products, services, integrations, specifications, costs and lead times. You will collaborate with Sales, Supply Line and other local, Area and Global teams to develop the right solution. You will use your strong understanding of KONE solutions and services across different business lines and customer segments, while considering the full solution lifecycle, including <b>engineering, materials, installation, project management and maintenance</b>.</p><br><p><b>What you will do</b></p><br><ul><li>Work closely with Sales to develop optimal technical solutions that meet customer requirements.</li><li>Translate customer needs into clear technical specifications and solution proposals.</li><li>Develop and coordinate solutions across KONE business lines, including elevators, escalators, doors and services.</li><li>Manage solution planning, including <b>costing, specifications, lead times, technical feasibility and installation requirements</b>.</li><li>Coordinate with Supply Line, Installation, Maintenance, Project Management, Sourcing and other stakeholders to develop complete solutions.</li><li>Conduct or coordinate traffic analyses, energy calculations and technical feasibility assessments.</li><li>Ensure proposed solutions are practical to install, maintain and support throughout the product lifecycle.</li><li>Ensure solutions comply with applicable <b>local codes, regulations, safety, environmental requirements and KONE engineering standards</b>.</li><li>Prepare technical tender submissions, compliance and deviation lists, layouts and technical documentation.</li><li>Provide technical input into pre-tender and pre-booking reviews, including costs, lead times, risks and contractual requirements.</li><li>Evaluate technical risks and identify appropriate solutions for non-standard requirements.</li><li>Support complex projects through the engineering process and ensure a smooth handover to the project engineering team.</li><li>Work with third-party suppliers where required and coordinate technical inputs for external quotations.</li><li>Provide technical support and training to Sales, Installation and Maintenance teams.</li><li>Contribute to the development and standardisation of KONE solutions and share knowledge across the Customer Solutions Engineering network.</li><li>Support <b>modernisation projects</b>, including component upgrades, full replacements and existing building lift projects.</li></ul><p><b>What you bring</b></p><br><ul><li><b>5–7 years of relevant experience in the elevator industry.</b></li><li>Strong technical understanding of elevator solutions and related products and services.</li><li>Experience translating customer requirements into technical solutions and specifications.</li><li>Understanding of new construction and building modernisation processes.</li><li>Good knowledge of relevant technical codes, standards, environmental and sustainability requirements.</li><li>Experience with engineering tools such as <b>CAD and BIM</b>.</li><li>Understanding of solution costing, including materials, engineering, installation and maintenance.</li><li>Experience with site surveys and existing building modernisation or installation methods.</li><li>Basic understanding of competitor technical solutions.</li><li>Good communication and collaboration skills, with the ability to work effectively across multiple teams.</li><li>Strong analytical and problem-solving ability with a high level of attention to detail.</li><li>Good working knowledge of English and strong IT skills.</li></ul><p><b>What we are looking for</b></p><br><p>You are a technically strong and customer-focused engineer who enjoys finding practical solutions to complex challenges. You can understand the customer's needs, work through technical and commercial considerations, and turn them into a solution that can be successfully delivered.</p><br><p>You are comfortable collaborating with Sales, customers, suppliers and technical teams, and you have the confidence to communicate technical recommendations and influence decisions.</p><br><p><b>Why join KONE?</b></p><br><p>At KONE, you will have the opportunity to work on complex and innovative solutions that improve the flow of people in buildings and cities. You will collaborate with experienced professionals across the organisation while developing your expertise in customer solutions, engineering and the elevator industry.</p><br><p>If you are an experienced elevator engineer looking to take your technical expertise into a solution-focused and customer-facing role, we would like to hear from you.</p><br><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://kone.com/global/en/careers.html</u></i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to Management, you will be responsible for supervising and monitoring the activity of the service stations assigned to you.</p><br><br><p>Your main tasks are:</p><br><br><ul><li>Supervise and support the teams and managers of the service stations.</li><li>Ensure the smooth running of daily operations and compliance with internal procedures.</li><li>Monitor the commercial and operational performance of the stations and implement necessary actions to improve them.</li><li>Control inventory, sales, and supply management.</li><li>Ensure compliance with quality, hygiene, and safety standards at the stations.</li><li>Follow up on incidents, complaints, and malfunctions and coordinate corrective actions.</li><li>Prepare activity reports and ensure information is relayed to Management.</li><li>Ensure customer satisfaction and compliance with service standards.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (3/4 years) in Management, Commerce, or equivalent.</li><li>3 to 5 years minimum experience in managing or supervising points of sale, ideally in the service station, distribution, or retail sector.</li><li>Proven experience in team management.</li><li>Commercial sense, leadership, and ability to drive performance.</li><li>Rigor, organization, autonomy, and analytical skills.</li><li><strong>Geographical mobility and a valid driving license (Category B) are required.</strong></li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a confirmed SAP Project Manager / Service Lead, you will be responsible for the operational and strategic management of SAP projects as well as application maintenance activities (TMA). You will coordinate internal teams, service providers, publisher partners, and clients to ensure the success of projects and the quality of service.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2> <p><strong>Main Responsibilities:</strong></p> <ul> <li>Organize and lead periodic steering committees: steering committees, project committees, meetings with publisher and integrator teams.</li> <li>Establish, track, and update schedules for major and minor evolutions.</li> <li>Provide detailed periodic reporting on assigned projects to stakeholders.</li> <li>Act as the coordination point between functional, technical, client, and publisher teams, managing major incidents and their resolution.</li> <li>Pilot application maintenance (TMA) activities in coordination with teams to meet SLAs and quality standards.</li> <li>Identify, analyze, and document new functional and technical requirements.</li> <li>Draft specifications, validate tests, and supervise documentation (configuration files, test plans, etc.).</li> <li>Validate all deliverables in alignment with client requirements and quality standards.</li> <li>Prepare, plan, and execute tests with rigorous monitoring.</li> <li>Measure team performance and deliverable quality, and establish corrective action plans if necessary.</li> <li>Ensure financial monitoring of activities to guarantee adherence to revenue and margin objectives.</li> <li>Participate in TMA management organizational committees (profitability, allocation, forecast, monitoring).</li> <li>Deploy best practices and industrialization initiatives to ensure operational excellence.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Auto Nejma Maroc S.A.</strong> operates within a corporate culture driven by <strong>innovation</strong>, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of <strong>collaboration</strong>, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid <strong>organizational</strong> culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on <strong>performance</strong> and results. This balance creates a stimulating, structured and collaborative work environment. </p><br><br> <br> Job : <p>As part of the After-Sales Department, you will support project management and the continuous improvement of After-Sales Service activities.</p><br><br><p>In close collaboration with the After-Sales Operations Director, you will analyze existing performance and processes, identify areas for improvement, and contribute to the deployment of solutions to enhance operational efficiency and customer satisfaction.</p><br><br><p><strong>Your responsibilities: </strong></p><br><br><ul><li>Analyze data and performance indicators to identify areas for improvement in after-sales activities.</li><li>Design and implement solutions to optimize processes and operational performance.</li><li>Participate in defining and deploying action plans for improvement in collaboration with various teams.</li><li>Monitor After-Sales Service projects and action plans, and their progress.</li><li>Conduct profitability analyses to evaluate the impact of implemented initiatives and propose necessary adjustments.</li><li>Provide support to field teams in analyzing and resolving complex issues.</li><li>Train and support field teams in deploying new operating methods and solutions.</li><li>Collaborate with After-Sales Service Marketing teams in designing and developing new products and services: maintenance contracts, extended warranties, packages, and associated offers.</li><li>Stay informed about developments, new practices, and trends in the automotive sector.</li></ul> <br> Required profile : <ul><li>Graduated from an engineering school in Mechanical Engineering, Industrial Engineering, or equivalent.</li><li>You have strong analytical skills and are proficient in problem-solving and project management methods and tools.</li><li>You master the principles of Lean Management and can apply them in a continuous improvement approach.</li><li>You are recognized for your rigor, analytical skills, organizational skills, and ability to manage multiple topics simultaneously.</li><li>You have good interpersonal skills and enjoy cross-functional work with operational teams.</li><li>You have knowledge of operational marketing.</li><li>First experience or good knowledge of the automotive after-sales environment is a plus.</li><li>You are fluent in French and English.</li></ul> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >Reporting to the Workplace Build and Products team leader responsible for workstation engineering activities, the Microsoft 365 Service Owner will be responsible for:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Actively contribute to the deployment and evolution projects of Microsoft 365 products</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure monitoring and reporting (user storage quotas consumed, incident volume, etc.)</font></font></li><li><font dir="auto" ><font dir="auto" >Validate, adapt and implement the group's standards to meet the challenges of our organization</font></font></li><li><font dir="auto" ><font dir="auto" >Qualify requests for projects or enhancements to Microsoft solutions (monitoring, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in maintaining the team's document repository: catalog, audio and video driver management, technical operating documentation</font></font></li><li><font dir="auto" ><font dir="auto" >Participating in the resolution of complex problems and incidents, defining decision trees</font></font></li><li><font dir="auto" ><font dir="auto" >to be responsible for managing the lifecycle of Microsoft products</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in defining technical developments, their documentation, recipes and validations.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate technical actions or tests carried out by our subcontractors or the technical workstation specialists at our sites</font></font></li><li><font dir="auto" ><font dir="auto" >Contribute to the transfer of skills to the support teams</font></font></li><li><font dir="auto" ><font dir="auto" >Take responsibility for the service, and ensure the performance and quality of the documentation.</font></font></li><li><font dir="auto" ><font dir="auto" >Participate in expert group communities</font></font></li><li><font dir="auto" ><font dir="auto" >Propose improvements and technical developments based on user feedback</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Candidates should have a Master's degree (or equivalent) and at least 5 years of experience in project management, and will need to demonstrate the following skills and knowledge:</font></font></p><p><font dir="auto" ><font dir="auto" >Microsoft 365 suite expert, priority:</font></font></p><ol><li>Sharepoint, OneDrive, Exchange Online, Office 365</li><li>Office admin center, Power Automate, Power Apps, PowerShell</li><li>Add-ons MS-Projects et Visio</li></ol><p><font dir="auto" ><font dir="auto" >Proficiency in audio and video drivers related to Teams</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in methods of analysis, incident handling, and problem resolution.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical knowledge base management</font></font></p><p><font dir="auto" ><font dir="auto" >Transferable skills</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of the technologies that make up an information system (infrastructure and application environments)</font></font></p><p><font dir="auto" ><font dir="auto" >ITIL (v4) certification with expertise in Change Management</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills</font></font></p><p><font dir="auto" ><font dir="auto" >French/English required</font></font></p><p><font dir="auto" ><font dir="auto" >Successful experience in an international industrial context would be an asset</font></font></p><p><font dir="auto" ><font dir="auto" >An MS-900 certification in Microsoft 365 Fundamentals would be a plus.</font></font></p><p>Know-how:</p><p><font dir="auto" ><font dir="auto" >Communication skills</font></font></p><p><font dir="auto" ><font dir="auto" >Team spirit and a sense of relationships</font></font></p><p>Forte orientation service client</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>RFR Customer &amp; Operations Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>RFR Customer &amp; Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this RFR Customer &amp; Operations Specialist position </strong></p><br><br> <ul> <li>You will own and maintain country road freight tariffs with carriers in line with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong relationships with stakeholders.</li> <li>You will drive optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure they are conducted with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network teams and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide support and follow-up to Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates to Sales and Customer Service teams for all types of road freight cargo.</li> <li>You will negotiate and procure the best available market rates.</li> <li>You will execute global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where required.</li> <li>You will execute operational shipments from customer booking through carrier booking, shipment movement, billing, and system updates while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carrier utilization aligns with company policies while maximizing profitability.</li> <li>You will provide customers with full shipment visibility and ensure cargo movements comply with all customs requirements and regulations.</li> <li>You will maintain excellent relationships with DGF EU and Freight EU teams to support efficient rate procurement and operational execution</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Deep knowledge of Road freight forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> <li>• Improvide department profitability by improving procurement of rates from carriers</li> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> <br>#LI-MEA</p><br><br><br> </div>