وظائف مدير العمليات في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our business development, we are looking for a B2B Site Manager to lead all commercial and operational activities of our site.</p><br><br><p>As the true manager of the site's performance, your mission will be to ensure the achievement of commercial and operational objectives, to supervise management teams, and to implement the necessary actions for continuous performance improvement.</p><br><br><p>You will be the main point of contact for management and will be responsible for the smooth running and development of the business.</p><br><br><p>Your main missions<br><strong>Operational Management</strong></p><br><br><ul><li>Lead the overall site activity and ensure objectives are met.</li><li>Supervise sales teams and managers.</li><li>Monitor site performance indicators daily.</li><li>Analyze results and identify areas for improvement.</li><li>Implement and monitor action plans.</li><li>Ensure compliance with procedures and quality standards.</li><li>Optimize operational organization and processes.</li></ul><p><strong>Management</strong></p><br><br><ul><li>Supervise and support managers and team leaders.</li><li>Set objectives and monitor their achievement.</li><li>Support managers in developing their teams.</li><li>Participate in the recruitment and onboarding of key profiles.</li><li>Identify training needs and support team skill development.</li><li>Maintain a dynamic, demanding, and performance-oriented work environment.</li></ul><p><strong>Commercial Management</strong></p><br><br><ul><li>Oversee the site's sales performance.</li><li>Monitor key KPIs: call volume, contact rate, conversion, revenue, productivity, etc.</li><li>Identify levers for improving sales performance.</li><li>Participate in defining and evolving the sales strategy.</li><li>Ensure the quality of sales pitches and adherence to processes.</li><li>Participate in management meetings and present results to leadership.</li></ul><p><strong>Reporting and Continuous Improvement</strong></p><br><br><ul><li>Produce regular reports on activity and performance.</li><li>Analyze the gaps between objectives and results.</li><li>Propose corrective actions and ensure their follow-up.</li><li>Implement a culture of performance and continuous improvement.</li><li>Collaborate with various company departments to optimize the entire operational chain.</li></ul> <br> <br> Required profile : <p>Candidate Profile</p><br><br><ul><li>Higher education in sales, management, business, or a similar field.</li><li>Proven experience in managing a B2B activity or a contact center.</li><li>Significant experience in managing managers and sales teams.</li><li>Experience in B2B prospecting, telesales, or business development.</li><li>Very good command of commercial and operational performance indicators.</li><li>Excellent analytical and decision-making skills.</li><li>Natural leadership and ability to unite teams.</li><li>Strong results orientation.</li><li>Excellent oral and written communication skills in French.</li><li>Autonomy, rigor, organization, and a sense of responsibility.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Main Duties: Ensure customer satisfaction by guaranteeing a high level of preparation and presentation of hot dishes during the night service. Maintain the identity of the nighttime outlet by adhering to dish presentation standards, in accordance with the hotel's standard recipes. Master the preparation methods and standard recipes for nighttime menu items and ensure that all procedures are followed at all times. Maintain work areas, kitchen equipment, and utensils to high standards of cleanliness and hygiene, in collaboration with the hygiene manager. Coordinate with colleagues on the night team to resolve any operational issues and ensure smooth service. Know and correctly use all nighttime kitchen equipment to maximize efficiency and ensure the safety of personnel. Ensure compliance with food safety and hygiene standards, including HACCP and other municipal regulations, in close collaboration with the Hygiene Manager. Participate in nighttime meetings and briefings when required for the proper coordination of the night shift. Understand and adhere to emergency procedures, safety protocols, and fire prevention regulations. Participate in training and professional development programs aimed at enhancing personal and professional skills. Be flexible and adapt to any necessary rotation or temporary reassignment within the kitchen outlets. Perform any other reasonable duties assigned by the Sous Chef and Head Chef. Other responsibilities: Report to work on time, wearing the required uniform and name badge. Maintain impeccable personal presentation and hygiene, adhering to hotel standards. Provide friendly, courteous, and professional service at all times. Maintain good working relationships with colleagues and other departments. Respond to any operational changes dictated by the hotel's needs during the night shift. Demonstrate flexibility by performing other assigned tasks or temporarily covering other areas if necessary to meet the needs of the hotel and guests. Participate in meetings and training sessions when required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The following knowledge, skills, and abilities are required: Meticulous attention to detail, style, and the hotel's aesthetics is crucial. Excellent verbal and written communication skills. University degree in culinary arts or a related field. Two years of experience in a similar role. Fluency in English, Arabic, and French.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Reporting to the Quality Manager, as Quality and Continuous Improvement Supervisor, you will be responsible for overseeing quality management and continuous improvement initiatives within our organization. You will play a key role in monitoring corrective actions, handling customer complaints, and implementing continuous improvement methodologies, with the aim of optimizing process performance and ensuring a work environment that meets quality and safety standards.</font></font></p><p>Responsabilit s</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality Management System (QMS) Management: You will be responsible for managing internal quality processes within your assigned geographical area, ensuring their compliance with ISO standards and other certifications, and will supervise the application of quality procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring of quality audits and corrective actions: Organize and carry out internal audits in collaboration with the Quality Manager, identify non-conformities, propose corrective and preventive actions to maintain and improve processes.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous Improvement: Implement and manage continuous improvement initiatives to optimize processes, reduce waste and improve business performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer complaint handling: Manage customer complaints using tools such as FMEA, 8D, 5M to analyze root causes and define effective corrective actions aimed at resolving problems and improving customer satisfaction.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training and raising awareness among teams: Train teams in good quality practices, the use of continuous improvement tools and the management of customer complaints, promoting a quality culture at all levels of the organization.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring quality indicators: Implement and monitor key performance indicators (KPIs) related to quality and continuous improvement, analyze performance and define actions to achieve quality objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting and communication: Provide regular reports on the status of quality actions and continuous improvement, and ensure smooth communication with other departments (quality, safety, etc.).</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac +2 or 3 diploma in quality, risk management, or similar field.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Significant experience in a similar role, ideally in an industrial environment or in quality management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of quality standards (ISO 9001, EN 9100, PHONE_NUMBER, IATF, etc.) and associated tools for continuous improvement.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in using customer complaint handling tools such as: FMEA, 8D, 5S, 5M (Failure Mode, Effects and Criticality Analysis).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in managing continuous improvement and in managing corrective actions related to customer complaints.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication skills and ability to raise awareness among teams about the importance of quality and continuous improvement.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation and the ability to work autonomously and proactively.</font></font></p>

<p>Description of the position Under the responsibility of the Quality Manager, as Quality and Continuous Improvement Supervisor, you will be responsible for supervising the management of quality and continuous improvement initiatives within our organization. You will play a key role in monitoring corrective actions, handling customer complaints, and implementing continuous improvement methods, with the aim of optimizing process performance and ensuring a work environment that complies with quality and safety standards.</p><p><b><br></b></p><p><b>Responsibilities</b></p><p>Quality Management System (QMS) Management: You will ensure the piloting of internal quality processes within your assigned geographical area, guaranteeing their compliance with ISO standards and other certifications, and supervising the application of quality procedures.</p><p>Quality Audits and Corrective Actions Follow-up: Organize and conduct internal audits in collaboration with the Quality Manager, identify non-conformities, propose corrective and preventive actions to maintain and improve processes.</p><p>Continuous Improvement: Implement and manage continuous improvement initiatives to optimize processes, reduce waste, and improve company performance.</p><p>Customer Complaint Handling: Manage customer complaints using tools such as FMEA, 8D, 5M to analyze root causes and define effective corrective actions aimed at resolving problems and improving customer satisfaction.</p><p>Team Training and Awareness: Train teams on quality best practices, the use of continuous improvement tools, and customer complaint management, fostering a quality culture at all levels of the organization.</p><p>Quality Indicators Monitoring: Implement and monitor key performance indicators (KPIs) related to quality and continuous improvement, analyze performance, and define actions to achieve quality objectives.</p><p>Reporting and Communication: Provide regular reports on the status of quality and continuous improvement actions, and ensure fluid communication with other departments (quality, safety,).</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma Bac +2 3 in quality, risk management, or similar field.</li><li>Significant experience in a similar position, ideally in an industrial environment or quality management.</li><li>Mastery of quality standards (ISO 9001, EN 9100, PHONE_NUMBER, IATF, etc.) and tools associated with continuous improvement.</li><li>Skills in using customer complaint handling tools such as: FMEA, 8D, 5S, 5M (Analysis of Failure Modes, Their Effects, and Their Criticality).</li><li>Experience in continuous improvement management and in managing corrective actions related to customer complaints.</li><li>Excellent communication skills and ability to raise awareness among teams about quality and continuous improvement challenges.</li><li>Rigor, organization, and ability to work autonomously and proactively.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Merchandiser Manager, your mission will be to contribute to the performance and achieve the set objectives of the Casablanca-based office. You will work across departments to follow production from start to finish with the suppliers in your scope (subcontracted work).</p><br><br><p>Your daily tasks will include:</p><br><br><ul><li>Working with the Merchandiser Manager, brand teams, and office team to ensure brand sales</li><li>Following the entire sampling development process (technical file or picking request)</li><li>Organizing buyer buying trips</li><li>Finding negotiation leverage if prices are not accepted</li><li>Defining production milestones and managing deadlines (OK FIT / OK PROD / fabric and accessory delivery / production launch)</li><li>Obtaining all necessary brand approvals (patterns, samples, printing, embroidery, washing, trims, lab tests, etc.)</li><li>Monitoring the weekly production schedule and shipment tracking. Proposing action plans to anticipate problems and provide solutions with clear and transparent communication.</li><li>Supporting brands to achieve short lead times</li><li>Organizing regular meetings with brand buying and pre-production teams, with the quality team and suppliers to closely monitor work in progress, quality, and inspection planning.</li><li>Anticipating and resolving problems, ensuring timely delivery of goods and working with product development teams on trend development and selections.</li><li>Verifying and submitting shipping and accounting invoices.</li><li>Evaluating new suppliers and ensuring the consistency of the supplier panel according to brand needs and expectations (product offering, quality, compliance, price, lead time).</li><li>Ensuring good representation of the company's policy, codes of practice, and work process to ensure all products are developed/sourced in a socially compliant environment.</li></ul> <br> <br> Required profile : <p>Your academic background includes a Bac +4 degree (equivalent to a Bachelor's or Master's degree) with a specialization in Marketing, Production / Quality / Safety / Maintenance, or a related field. Solid training and in-depth knowledge in the Textile / Leather sector would be a significant asset. Proficiency in computer tools is essential.</p><br><br><p>Professional experience of 2 to 5 years is required.</p><br><br><p>The ideal candidate has the following skills:</p><br><br><p>Good knowledge of the Textile / Leather sector</p><br><br><p>Excellent command of computer and office software</p><br><br><p>Strong organizational and time management skills</p><br><br><p>Team spirit and good communication skills</p><br><br><p>Analytical and problem-solving abilities</p><br><br><p>High motivation and strong commitment</p><br><br><p>If you recognize yourself in this description and are ready to take on new challenges, don't wait any longer!&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Inside Sales Manager<p> </p> <p> </p> <b>Job Description:</b> <p> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Arrow Enterprise Computing Solutions</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> (ECS), a division of the Arrow Electronics group (more than 16,500 employees in 58 countries and revenues exceeding $29 billion), supports IT professionals, service companies, publishers and integrators by offering innovative technological solutions as well as a complete range of services and training.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a leader in value-added distribution, </font></font><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Arrow ECS</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> operates in five strategic areas: servers, storage and virtualization, networks and cybersecurity, infrastructure software, and cloud solutions.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our growth, we are strengthening our teams and are looking for an </font></font><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inside Sales Manager.</font></font></b> </p> <p> </p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What you will do at ARROW</font></font></b> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and develop a portfolio of active clients and prospects by ensuring daily follow-up of business opportunities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to customer requests, prepare sales offers and quotes, then ensure proactive follow-up to maximize sales.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prospect for new clients and reactivate inactive accounts through targeted telephone and sales prospecting actions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining a high level of customer satisfaction by building lasting relationships and contributing to their loyalty.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To act as an interface between suppliers and customers for pre-sales activities and to promote partners' offers, programs and solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with the sales, supply chain, customer service and finance teams to ensure a seamless customer experience and business continuity.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the updating of commercial tools (CRM, pipeline, calendar, reporting) and actively participate in pipeline reviews and activity meetings.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure customer compliance with supplier certification programs and contribute to marketing and sales campaigns.</font></font></li> </ul> <b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we are looking for</font></font></b> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in inside sales, business development, account management or sales support in a B2B environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication, negotiation and customer relationship skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong results orientation with the ability to identify and develop business opportunities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multiple priorities simultaneously and work effectively in a dynamic environment.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of CRM tools and sales pipeline management processes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of organization, administrative rigor and attention to detail.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and ability to collaborate with cross-functional teams (sales, marketing, operations, finance).</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interest in technologies and ability to understand suppliers' products, partner programs and solutions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Willingness to participate in continuing education and obtain the certifications required by suppliers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in French; English is an asset in an international environment.</font></font></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> <div><br></div></div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>BTechnologie</strong> is characterized by a corporate culture primarily driven by <strong>organization</strong>, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong <strong>collaborative</strong> dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of <strong>performance and challenge</strong>, with a clear focus on results and excellence. Complementing these strengths, an <strong>innovative</strong> mindset brings openness to change and continuous improvement. </p><br><br> <br> Job : <p>The Purchasing and Decarbonation Service Center covers all transversal activities of the Purchasing department: IT, security, compliance, CSR, processes, supplier enrollment, Purchasing innovation, reporting, internal control, and procurement management. The Purchasing Manager will be functionally attached to the Procurement team, within the Purchasing and Decarbonation Service Center of the Purchasing department, and will join the Purchasing Manager already present within BTechnologies.</p><br><br><br><p><strong>Management of the procurement process</strong></p><br><br><ul><li>Manual control and processing of purchase requisitions without a contract and not eligible for RPA/AI Robot.</li><li>Supervision of automated purchase requisitions.</li><li>Processing of ByGDA tickets.</li><li>Processing of order modifications and cancellations.</li><li>Automation of purchase requisitions via SAP contract.</li></ul><p><strong>Contract database management</strong></p><br><br><ul><li>Extension of contracts in consultation with buyers and/or operational staff.</li><li>Creation, modification, and deletion of SAP contracts.</li><li>Consistency check between contract data and supplier data in SAP.</li><li>Participation in the project to improve the quality of contract data.</li></ul><p><strong>Support for operational staff and buyers</strong></p><br><br><ul><li>Support for users and buyers on SAP and the purchasing procurement process.</li><li>Analysis of malfunctions, incident tracking, and validation of fixes.</li><li>Occasional analyses upon request.</li></ul><p><strong>Reporting and continuous improvement</strong></p><br><br><ul><li>Proposal for improvement of indicators to better manage activity.</li><li>Reporting of malfunctions and proposals for improvement on automation via RPA/AI.</li><li>Ensure the quality of purchasing flow data (contracts, purchase orders, purchase requisitions).</li></ul><p><strong>Transversal tasks</strong></p><br><br><ul><li>Support for buyers and operational staff in implementing new processes.</li><li>Participation in the redesign of the purchasing portal.</li><li>Support for activities related to Supplier Risk, Compliance, CSR, and IT tools.</li><li>Purchasing reporting to ensure continuity of services provided.</li></ul> <br> <br> Required profile : <ul><li>Proficiency in SAP MM</li><li>Proficiency in office tools (Excel, Word, Teams, Outlook, etc.)&nbsp;</li><li>Knowledge of English</li><li>Interpersonal skills</li><li>Rigor</li><li>Analytical skills</li><li>Responsiveness</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Sante securite et environnement - Responsable service SSE</p><br><br><p>Responsable SSE F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Le/La Responsable Santé, Sécurité et Environnement (SSE) est rattaché(e) à la Direction des Ressources Humaines. Il/Elle définit, pilote et déploie la politique SSE en cohérence avec les orientations du Groupe et veille à la conformité réglementaire ainsi qu'à l'amélioration continue des performances SSE du site.<br>Missions principales : <br>- Définir, déployer et piloter la politique et les objectifs Santé, Sécurité et Environnement du site.<br>- Garantir la conformité réglementaire et le respect des exigences Groupe en matière de SSE.<br>- Manager et accompagner l'équipe SSE ainsi que les responsables opérationnels dans la maîtrise des risques.<br>- Piloter le système de management SSE, les audits, les inspections et le suivi des plans d'actions.<br>- Suivre les indicateurs de performance, assurer le reporting auprès de la Direction et proposer les actions d'amélioration continue.<br>- Superviser les analyses des accidents, incidents et situations à risque, et veiller à la mise en œuvre des actions correctives.<br>- Développer la culture SSE à travers des actions de sensibilisation, de formation et de communication auprès de l'ensemble des collaborateurs.</p><br><br><p>- Diplôme d'Ingénieur ou Bac+5 en HSE, SSE ou équivalent.<br>- Expérience confirmée de 5 à 8 ans minimum en Santé, Sécurité et Environnement dans un environnement industriel.<br>- Bonne maîtrise de la réglementation SSE ainsi que des référentiels et normes applicables (ISO 45001, ISO 14001).<br>- Leadership, sens de l'organisation, esprit d'analyse et de décision.<br>- Excellentes aptitudes en communication, en animation et en travail transversal avec les différents services.<br>- Capacité à piloter des indicateurs de performance, à conduire des audits et à accompagner le changement.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Ensure production in accordance with the procedures and instructions provided at the workstation; Ensure compliance with the scheduling plan established by the supervisor; Be responsible for the execution of the team's production program; Guarantee the quality of manufactured products in accordance with the quality control range; Monitor the recording of production, waste, and breakdowns in real time under EAM; Notify the line manager in case of any production problems; Actively participate in the site's improvement plan; Actively participate in the suggestion system related to safety and performance; Organize the distribution of work within the team; Ensure smooth team changes (cleanliness of the area, handover of necessary instructions to the incoming team); Manage the movements of the team within the framework of internal rules; Ensure the integration and training of new employees at their workstations; Participate in the analysis of quality problems and corrective actions; Actively participate in the Site Improvement Plan actions; Stop production in case of quality, safety, or environmental problems and implement the necessary actions; Establish the weekly assignment; Guarantee the continuous improvement approach in their sector; Ensure compliance with manufacturing ranges while optimizing consumption and respecting the FIFO principle for products and materials; Enforce work schedules, instructions, discipline, and procedures; Ensure compliance with hygiene, quality, environmental, safety, and factory cleanliness rules; Update training-related documents (schedule and skills grid); Ensure coordination between team leaders; Manage teams; Prepare for internal and external audits; Monitor the training of new recruits and job changes; Establish and display production indicators.</font></font></p></div></section>

<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>At <b>APM Terminals</b>, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What sets us apart is our relentless focus on <b>continuous improvement</b> — observing how work truly happens, identifying what creates value, and removing what stands in the way.</p><br><br><p>We operate with a <b>Lean mindset</b>, always looking for smarter, simpler, and safer ways of working. If you thrive in environments where learning is valued, improvement is part of everyday work, and operational excellence is a shared responsibility, <b>APM Terminals is the place for you</b>.</p><br><br><p>You will join a <b>diverse, multinational organization</b> where your operational insights directly shape how we work, how we improve, and how we succeed together.</p><br><br><b>Role Purpose</b><p>The <b>Operations Supervisor</b> plays a critical role in delivering safe, efficient, and reliable terminal operations. Reporting to the Shift Manager, you will lead operational teams during your shift, ensuring optimal use of labor and equipment while driving a strong safety culture and continuous improvement mindset.</p><br><br><p>This role is ideal for a hands-on leader who enjoys being close to operations, coaching teams, and translating plans into disciplined execution on the ground.</p><br><br><b>Key Responsibilities</b><b>Operational Leadership</b><ul><li><p>Lead, motivate, and instruct operational teams to deliver safe and productive shift performance.</p><br><br></li><li><p>Actively supervise ongoing operations, remaining visible and accessible on the terminal at all times.</p><br><br></li><li><p>Serve as the focal point for operational issues within your assigned area (vessel, yard, or gate).</p><br><br></li></ul><b>Planning &amp; Execution</b><ul><li><p>Structure tasks, set clear priorities, and organize resources to ensure efficient daily execution.</p><br><br></li><li><p>Allocate and control operational staff and equipment under the direction of the Shift Manager to meet planned objectives.</p><br><br></li><li><p>Ensure quay crane idle time is minimized to support smooth and continuous operations.</p><br><br></li></ul><b>People Management &amp; Discipline</b><ul><li><p>Maintain appropriate standards of discipline during the shift, escalating any violations to the Shift Manager as required.</p><br><br></li><li><p>Provide clear guidance and coaching to support employee development and strengthen team capability.</p><br><br></li><li><p>Coordinate and supervise outsourced equipment operators to ensure alignment with operational standards.</p><br><br></li></ul><b>Safety, Compliance &amp; Continuous Improvement</b><ul><li><p>Ensure strict adherence to company safety policies, procedures, and safe working practices at all times.</p><br><br></li><li><p>Conduct regular process control checks and actively initiate or support performance improvement activities.</p><br><br></li><li><p>Promote a learning-oriented environment by applying Lean principles and encouraging operational excellence across teams.</p><br><br></li></ul><b>What We Are Looking For</b><b>Education &amp; Experience</b><ul><li><p>Bachelor’s degree in <b>Operations Management, Logistics, Business Administration</b>, or a related field.</p><br><br></li><li><p><b>5+ years of supervisory experience</b> in container terminal operations or a similar operational environment.</p><br><br></li></ul><b>Technical &amp; Operational Expertise</b><ul><li><p>Strong understanding of container terminal operations, vessel cargo logistics, and yard/gate activities.</p><br><br></li><li><p>Solid knowledge of <b>hazardous and special cargo handling</b>, IMO regulations, and international safety standards.</p><br><br></li><li><p>Proficient in modern terminal planning and control systems, with advanced computer skills.</p><br><br></li></ul><b>Skills &amp; Mindset</b><ul><li><p>Fluent in <b>English</b>.</p><br><br></li><li><p>Demonstrated commitment to <b>continuous improvement</b>, with experience conducting process checks and driving performance enhancements.</p><br><br></li><li><p>Strong leadership, communication, and problem-solving skills.</p><br><br></li><li><p>Ability to remain calm and decisive in a fast-paced, 24/7 operational environment.</p><br><br></li></ul><b>What We Offer</b><ul><li><p>A role at the heart of global trade with a <b>world-class terminal operator</b>.</p><br><br></li><li><p>A strong <b>learning and training culture</b> driven by Lean principles and continuous improvement.</p><br><br></li><li><p>Opportunities for <b>career growth and development</b> within a global organization.</p><br><br></li><li><p>A diverse, inclusive, and multinational working environment.</p><br><br></li><li><p>The chance to make a real operational impact — every shift, every day.</p><br><br></li></ul><p>#LI-POST</p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Management Control Manager, your mission will be to ensure the monitoring and reliability of budget execution, by guaranteeing the analytical compliance of expenses and management data, the detection of discrepancies between operational and accounting data, and the production of reliable reporting for management. As such, your main activities will be:</p><br><br><p><strong>Validation of the analytical coding of purchase requests</strong></p><br><br><p>- Verify and validate the analytical allocation of purchase requests according to the budget nomenclature.<br>- Verify budget availability before validating purchase requests and expenditure commitments.</p><br><br><p><strong>Budget monitoring</strong></p><br><br><p>- Monitor budget execution by department and alert in case of deviations or overspending.</p><br><br><p><strong>Stock monitoring and reconciliation</strong></p><br><br><p>- Act as the interface with operational teams for collecting stock monitoring data.</p><br><br><p>- Reconcile stock monitoring data provided by operations with accounting data and identify discrepancies.</p><br><br><p>- Transmit identified discrepancies to accounting for analysis and correction.</p><br><br><p><strong>Data and discrepancy analysis</strong></p><br><br><p>- Collect financial and operational data from the decision support system (Power BI).</p><br><br><p>- Compare back-office data with BI data and identify discrepancies.</p><br><br><p>- Prepare a weekly report on identified discrepancies, for validation by the Management Control Manager.<br><strong>Budget reporting</strong></p><br><br><p>- Contribute to the preparation of monthly and quarterly reports.</p><br><br><p>- Ensure the reliability of Power BI dashboards used for performance monitoring.</p><br><br><p>- Analyze actual vs. budget discrepancies on indicators.</p><br><br><p><strong>Support for budget preparation</strong></p><br><br><p>- Participate in the production of annual budgets and forecast updates.</p><br><br><p>- Collect and consolidate budget data from departments.</p><br><br><p><strong>Interface with departments and external stakeholders</strong></p><br><br><p>- Ensure data collection and reliability from all departments.</p><br><br><p>- Assist in preparing reporting elements shared with external stakeholders.</p><br><br> <br> Required profile : <p>As a potential candidate:</p><br><br><p>- You have a <strong>Master's degree (Bac+5)</strong> in Management Control, Audit, or Finance with <strong>1 to 3 years</strong> of experience in a similar role.<br>Required skills:</p><br><br><p>- Good knowledge of management control;</p><br><br><p>- Good ability to analyze, collect, and interpret data;</p><br><br><p>- Budget monitoring and discrepancy analysis; - Good command of advanced Excel and Power BI;</p><br><br><p>- Ability to produce reliable analyses and relevant summaries;</p><br><br><p>- Rigor, organizational skills, and respect for deadlines;</p><br><br><p>- Team spirit, commitment, and ability to work transversally.</p><br><br> <br><br> </div>