وظائف مدير مدرسة في المغرب

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>At <strong>Eaton</strong>, we’re committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.</span></p><br><br><br><p><span>We’re currently looking for a <strong>Service Sales Support Representative</strong> -<strong> French Speaker</strong> to join our team, driving service revenue growth and customer satisfaction across the region. Based in&nbsp;<strong>Casablanca</strong>, this role will support sales activities, manage service quotations, and collaborate cross-functionally to deliver exceptional customer experiences and position Eaton as a trusted service partner.</span></p><br><br><br><br>What you’ll do: <br><ul><li>Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.</li><li>Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.</li><li>Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.</li><li>Product &amp; Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.</li><li>Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.</li><li>Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.</li><li>Sales Forecasting &amp; Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.</li><li>Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.</li><li>Data Accuracy &amp; Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.<br>Contract Management &amp; Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.</li></ul><br>Qualifications: <br><ul><li><span>Bachelor’s or Master’s degree in Business, Management, or related field</span></li><li><span>Experience in sales support, customer service, or inside sales</span></li><li><span>Proficiency in CRM tools (preferably Salesforce)</span></li><li><span>Strong Excel skills (tracking, analysis, reporting)</span></li><li><span>Strong analytical and problem-solving abilities</span></li><li><span>High level of accuracy and attention to detail</span></li><li><span>Ability to manage priorities and high volumes of work</span></li><li><span>Ability to identify data gaps and propose improvements</span></li></ul><br>Skills: <br><ul><li>Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.</li><li>Technical sales aptitude</li><li>Market, Industry, Channel and Competitive Knowledge would be a plus</li><li>Salesforce CRM knowledge is a plus.</li><li>Negotiation and consultative selling skills.</li><li>Excellent Communication and Interpersonal Skills&nbsp;</li><li>Adapting and driving change and process improvements.</li><li>Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.</li><li>Fluent French and intermediate English capabilities.</li><li>Proactive and autonomous</li><li>Responsive and able to manage urgency</li><li>Analytical mindset</li><li>Resilient under pressure</li><li>Results- and solution-oriented</li></ul><p><span><span>#LI-EC1</span> </span></p><br><br><br><p><em><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></span></em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Ingenierie industrielle - Pilote d'industrialisation </p><br><br><p>Responsable Projets Industriels et Développement F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>RPID est chargé de piloter et/ou réaliser les actions de développement, d'industrialisation et de transfert des activités sur les projets industriels qui lui sont confiés. Il garantit le respect des objectifs Qualité, Coût, Délais, Sécurité et Environnement (QCDS) tout en assurant la coordination transverse et l'animation des parties prenantes internes et externes.<br>Missions principales<br>• Définition et pilotage de la stratégie industrielle:<br>o Proposer, valider et décliner le schéma industriel (Make or Buy).<br>o Participer au choix des fournisseurs, en cohérence avec les exigences Programme et la stratégie industrielle.<br>• Gestion des risques et planification :<br>o Établir et piloter les risques dès la phase MER1.<br>o Établir le planning projet global (développement, industrialisation, approvisionnement) et en assurer le suivi rigoureux.<br>• Maîtrise des coûts :<br>o Établir le devis système en consolidant et challengeant les contributeurs.<br>o Valider et décliner les exigences QCDRS (Qualité, Coût, Délai, Sécurité, Robustesse).<br>o Entretenir le Devis Permanent (DP) coûts et qualité, et valider le Coût Récurent du Produit (CCR).<br>o Piloter le Coût d'Industrialisation à Terminaison (CAT).<br>• Développement produit et industrialisation:<br>o Contribuer à l'élaboration et valider la logique de développement (LDEV).<br>o Mettre en place et piloter le plan d'industrialisation, d'approvisionnement des prototypes et équipements de présérie, ainsi que le plan de production.<br>o Participer à la démarche Conception à Coût Objectif (CCxO).<br>o Veiller à l'intégration des contraintes industrielles (fabricabilité, procédés, moyens).<br>o S'assurer de la prise en compte du Retour d'Expérience (RETEX).<br>o Participer aux travaux pour l'obtention de la maturité produit et procédé (AMDEC produit/process, détermination des KC, robustesse).<br>• Gestion documentaire et validation :<br>o Constituer et gérer l'évolution du Dossier de Fabrication et de Contrôle (DFC), Dossier de Validation Industriel (DVI / PPAP), et dossier de maintenance, en cohérence avec le dossier de définition.<br>o Piloter le processus de validation industrielle et valider ou non les revues d'industrialisation.<br>o Se positionner pour la Direction Industrialisation (DI) lors des revues MER.<br>• Moyens industriels :<br>o Acquérir et mettre en service les moyens industriels adaptés aux projets.<br>• Management et communication :<br>o Piloter et animer l'équipe projet et l'animation transverse avec les multiples interlocuteurs (Supply chain, Qualité, Production, Ingénierie Industrielle, Maintenance, DT, Programme, CEI France, clients, fournisseurs…).<br>o Réaliser le reporting périodique du portefeuille projets et assurer la communication avec les clients internes et externes.<br>• Amélioration continue :<br>o Capitaliser, formaliser et dispenser les bonnes pratiques au sein des ateliers.<br>o Rechercher, proposer et impulser des solutions d'amélioration. </p><br><br><p>• Mobilité : Déplacements occasionnels en France et à l'étranger.</p><br><br><p>Profil recherché : <br>• Formation : Ingénieur en génie industriel, mécanique, électromécanique ou équivalent.<br>• Expérience : Minimum 8 ans d'expérience idéalement dans le secteur production, développement et industrialisation de projets industriels.<br>• Compétences techniques :<br>o Maîtrise des connaissances en électronique, électrotechnique, mécanique, informatique industrielle.<br>o Expertise en gestion de projet et en lecture/analyse de plans électriques et mécaniques.<br>o Connaissances en instrumentation, mesures et contrôle qualité.<br>o Maitrise des démarches d'expertise et résolution de problèmes (Brainstorming, 8D, Ishikawa, AMDEC, QQOQCCP).<br>o Utilisation des outils numériques et statistiques (Minitab, SPC, Six Sigma, SAP, PLM, Pack Office).<br>• Compétences comportementales :<br>o Leadership avéré et capacité à animer transversalement les équipes et à conduire le changement.<br>o Rigueur, autonomie, proactivité, réactivité et créativité.<br>o Excellentes capacités rédactionnelles et esprit de synthèse.<br>o Bon communicant capable de gérer des interlocuteurs multiples et variés.<br>o Maitrise du français et de l'anglais (technique).<br>• Mobilité : Déplacements occasionnels en France et à l'étranger.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Supervise le personnel housekeeping, y compris les gouvernantes, les femmes de chambre et les valets de chambre.</li><li>Élabore des plannings de travail efficaces en fonction de l'occupation de l'hôtel.</li><li>Effectue des inspections régulières pour garantir la conformité aux normes de propreté.</li><li>Gère les demandes spéciales des clients et s'assure de leur satisfaction.</li><li>Forme le personnel housekeeping aux normes et aux procédures de l'hôtel.</li><li>Élabore des politiques et des procédures housekeeping conformes aux normes de l'hôtel.</li><li>Coordonne avec d'autres départements pour assurer une communication fluide.</li><li>Assure la maintenance régulière des équipements housekeeping.</li><li>Développe des partenariats avec des fournisseurs de produits de nettoyage de qualité.</li><li>Gère les opérations de blanchisserie et de lingerie de manière efficace.</li><li>Applique des pratiques de gestion des stocks pour éviter les ruptures.</li><li>Met en place des programmes de recyclage pour les déchets générés par le département.</li><li>Propose des améliorations dans les procédures housekeeping pour accroître l'efficacité.</li><li>Gère le budget du département housekeeping de manière judicieuse.</li><li>Organise des formations continues pour le personnel sur les nouvelles techniques de nettoyage.</li><li>Collabore avec les départements de maintenance et d'ingénierie pour résoudre les problèmes techniques.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation</strong></p><br><ul><li>Diplôme Bac+3&nbsp;en Hôtellerie, Management Hôtelier, Hébergement ou domaine équivalent.</li><li>Minimum de 5 années d’expérience professionnelle, dont au moins 2 années dans une fonction équivalente ou au sein d’un établissement de même standing.</li></ul><p><strong>Compétences techniques</strong></p><br><ul><li>Capacité à assister la Gouvernante Générale dans l'organisation et le suivi quotidien du département Housekeeping.</li><li>Bonne maîtrise du contrôle des chambres, des espaces publics et du respect des standards de qualité de l'établissement.</li><li>Capacité à suivre les plannings, répartir les tâches et assurer le suivi des équipes de nettoyage.</li><li>Bonne maîtrise des outils informatiques et des logiciels hôteliers constitue un atout.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacité à veiller à leur application quotidienne afin de garantir l'excellence du service.</li><li>Solide maîtrise des systèmes de gestion hôtelière (PMS), connaissances en Opera Cloud est un atout&nbsp;</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li>Excellent sens de l’organisation, rigueur et souci constant du détail, avec une attention particulière portée au maintien des standards de qualité et d’excellence.</li><li>Excellent sens du service et forte orientation client.</li><li>Réactivité et capacité à gérer les priorités dans un environnement dynamique.</li><li>Esprit d'équipe, autonomie et capacité à prendre des initiatives.</li><li>Excellentes capacités de communication et de coordination avec les différents départements de l'hôtel.</li></ul><p><strong>Langues</strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont &amp; Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging:<br>We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

<p><b>Job Description</b> Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will execute transportation operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will work collaboratively with internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will be responsible for activities such as transport planning (load planning, route planning), track and trace, proof of delivery management, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, and third-party performance management. How you will contribute You will: Lead transportation related operational activities such as transport planning (load and route planning), track and trace, proof of delivery management, claims, freight billing and pay, pallet management, tender support, third-party performance management, etc. Monitor, verify, update, analyze and report on our company s transportation KPIs and introduce corrective actions to continuously improve our transportation operations Coordinate logistics service providers (LSPs) to ensure punctual, timely and in-full deliveries, in accordance to our standard operating procedures Participate and provide input into regular service provider performance reviews Communicate with internal stakeholders on shortages, delays, quality issues, and other losses while permanently analyzing the root causes of recurring problems Participate in project-related and ad hoc tasks in particular in connection with (CI) projects and tenders and capacity management What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in transportation and/or logistics and/or supply chain continuous improvement functions Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box Being able to communicate effectively and considerately toward internal and external customers and suppliers Comprehensive understanding of business principles in combination with a high degree of initiative Knowledge of third-party logistics or logistics service provider operations Understanding of the cost and loss drivers connected to transportation and logistics processes More about this role What you need to know about this position: Supervise end-to-end export process. Manage both intercompany transfers and third-party commercial exports. Ensure compliance with Incoterms and international sales contracts. Validate export orders in line with product shelf life, batch traceability, and temperature requirements. Coordinate shipment planning with demand and product supply Supervise loading operations to ensure food safety and contamination prevention. Ensure compliance with national food safety authority regulations (e.g., sanitary certificates, health certificates). Ensure alignment with importing country requirements (SPS measures, labeling rules, ingredient disclosure). Supervise preparation and validation of required documents, including: Commercial Invoice Packing List Bill of Lading / Air Way Bill Certificate of Origin Health Certificate Sanitary / Phytosanitary Certificate Analysis Certificate (COA) Free Sale Certificate (if required) Ensure proper HS classification. Liaise with customs brokers and food inspection authorities. Manage pre-shipment inspection and third-party laboratory certification if required. Support audits related to export and food safety compliance Manage export transactions under: Letters of Credit (LC) Documentary Collections Advance Payment Review LC terms and ensure compliance with Morocan standards. Verify that all shipping documents strictly match LC conditions to avoid discrepancies. Coordinate document submission to banks within required timelines. Ensure compliance with foreign currency regulations. Ensure Cross-Functional Coordination with ; Production department Quality assurance (QA/QC) Regulatory affairs Finance Sales and export managers Freight forwarders Banks and customs authorities Education / Certifications: Master's degree in Supply Chain or Logistics Excellent written and spoken English No Relocation support available Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Transportation, International Logistics &amp; Customs Customer Service &amp; Logistics</p><p><strong>Desired Candidate Profile</strong></p><p>A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in transportation and/or logistics and/or supply chain continuous improvement functions Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box Being able to communicate effectively and considerately toward internal and external customers and suppliers Comprehensive understanding of business principles in combination with a high degree of initiative Knowledge of third-party logistics or logistics service provider operations Understanding of the cost and loss drivers connected to transportation and logistics processes</p>