وظائف مديرين - مراكش المغرب

من ٠ إلى ٠ سنة Naukri Gulf

Project Manager

On-site - المغرب - مراكش ٤ يونيو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your mission:   As project manager, you will ensure the smooth running of the project through the following missions: <ul> <li>Ensure the achievement of qualitative and quantitative objectives</li> <li>Monitoring of operational indicators, profitability, margin, turnover and absenteeism</li> <li>Regular management of the activity report to top management</li> <li>Preparation of production committees and participation in meetings with the client/contractor</li> <li>Ensures compliance with the client's & Concentrix's quality processes and standards</li> <li>Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results</li> <li>Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions</li> <li>Production Incident Management</li> <li>Maintaining a good social climate</li> <li>Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive compensation package including a periodic performance bonus</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Reduced-price catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> </li> </ul> The profile of our Game-Changers We are looking for a talented individual who: <ul> <li>Holds a higher education degree in management</li> <li>Fluent in French and English</li> <li>Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.</li> <li>Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.</li> <li>The spirit of synthesis</li> <li>Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)</li> <li>Is active and proactive</li> </ul> Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.</div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Site Training Manager

On-site - المغرب - مراكش ٤ يونيو ٢٠٢٦

التعليم والتدريب

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Site Manager is in charge of delivery activities at the production site to which they are assigned, and the implementation of the tools to support them. In this capacity, they ensure quality and delivery in the implementation of various training programs: they support management in onboarding, welcome day, compliance module pathways, job onboarding programs, the deployment of regional initiatives, and the professional development of trainers through learning communities. He/she is the key person responsible for ensuring processes are followed and implemented correctly, both for cross-functional and soft skills training and for the deployment of job-specific training. He/she also has a direct hierarchical management role with the site's trainers to ensure these objectives are met. He/she interacts daily with production stakeholders, including Quality and Training Manager and Project Manager, and with site management and management, and, within the framework of a committee established with site management, ensures the monitoring and strengthening of on-site training paths. Your main responsibilities are:  1- Delivery management Ensuring compliance rates: Welcome day, LRS modules, onboarding. Promote the conditions for success on site projects by providing capitalized tools and professionalizing trainers. Utilize monitoring tools in partnership with regional teams Facilitating the deployment of new Concentrix tools within operations 2- Process Management to be the guarantor of compliance with training processes on the site perimeter, in line with the country and region. Control and update the mastery of processes and knowledge of available tools (Training AI, Alba, SIM CX). To manage the professionalization policy decided by the region and the country, for newly qualified trainers or those in the refresher phase. Define training programs in line with the needs detected by the site's operational teams, respecting the processes for skills development of advisors and local managers. 3- Funding Management In some cases, manage the site's financing arrangements, with the support of Management and the PS. Update the tracking tools for sharing and information To promote understanding of the issues and objectives of training according to the chosen methods 4- Team Management Lead and manage the site trainers hierarchically on delivery activities, respect for processes, professionalization of practices and learning tools (Training AI, Alba, Learning communities). Organize and lead these activities within the framework of regular and workable meetings. To develop the skills of trainers and to carry out quality and skills monitoring of teaching teams. Facilitating teaching teams, particularly within learning communities To feed the knowledge bases of site projects, by structuring project communities. Identify new needs arising from the site.</div></section>

وظائف مديرين - مراكش المغرب

Project Manager

Site Training Manager

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مديرين - مراكش المغرب

Project Manager

Site Training Manager

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