وظائف أمين صندوق - امين خزينه في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate Quarterly Business Review scenarios — performance vs.<br> benchmark, allocation drift against IPS tolerance bands, and material fund document changes; Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs.<br> long-term capital gains, and wash-sale rule application; Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement; Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks; Document test cases clearly with verified calculations, policy citations, and correct answers.<br> What we look for This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field; 2+ years of finance, investment, accounting, or financial services experience; Current or recent experience in advisory &amp; management or adjacent roles; Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >About the job offer: Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From autonomous vehicles to life-saving robots, our digital and software technology experts think outside the box, delivering unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference and no two days are the same. About the position: As part of the development of our activities in the industrial computing sector, we are recruiting a Wonderware Developer. You will work on industrial monitoring and hypervision projects within demanding technical environments. You will participate in the development, evolution, and maintenance of monitoring solutions based on Wonderware technologies. Job Responsibilities As a Wonderware Developer, your main responsibilities will be: Participating in the development and evolution of applications based on the Wonderware System Platform; Designing and developing new Wonderware models; Instantiating Wonderware System Platform objects; Developing user interfaces (UIs) with Archestra Graphics; Developing and maintaining Wonderware System Platform scripts; Importing/exporting templates, instances, and graphics; Installing and configuring Wonderware solutions: System Platform, Historian, InTouch, OMI; Ensuring the operational maintenance (MCO) of existing Wonderware applications; Installing and configuring third-party industrial data collection solutions (Kepware, Matrikon, etc.); Diagnosing and analyzing Wonderware logs; Collaborating with development, infrastructure, database, and project management teams on Wonderware-related topics; Participating in problem-solving industrial computing and supervisory systems</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Basic education level: Master's degree (BAC +5) in Industrial Computing, Automation, Computer Engineering, or equivalent. Experience: Junior to Senior. Skills: Proficient in Wonderware System Platform. Experience with: Archestra Graphics, WSP model creation, WSP object instantiation, WSP script development, Wonderware log analysis, import/export of templates, instances, and graphics, InTouch and OMI interfaces. Proficient in Wonderware software installation and configuration. Knowledge of industrial data collection solutions (Kepware, Matrikon, or equivalent). Good knowledge of industrial protocols: OPC DA, OPC XML, OPC UA, Modbus, TCP, DNP3. Knowledge of network diagnostics: Ping, Traceroute, Static routes. Ability to work in a complex industrial environment. Analytical mindset, rigor, and autonomy. Good interpersonal skills and teamwork. Languages: French: fluent, English: professional</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate Quarterly Business Review scenarios — performance vs.<br> benchmark, allocation drift against IPS tolerance bands, and material fund document changes; Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs.<br> long-term capital gains, and wash-sale rule application; Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement; Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks; Document test cases clearly with verified calculations, policy citations, and correct answers.<br> What we look for This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field; 2+ years of finance, investment, accounting, or financial services experience; Current or recent experience in advisory &amp; management or adjacent roles; Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HCLTech</strong> operates within a predominantly <strong>competitive and performance-driven culture</strong>, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust <strong>innovation</strong> dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. </p><br><br> <br> Job : <p>Join our team in Rabat! As a member of the Order to Cash team at our IT Information Technology company, you will play a crucial role in ensuring the smooth processing of orders and cash transactions. Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.</p><br><br><p><u><strong>Job purpose</strong></u></p><br><br><p>As member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:</p><br><br><ul><li>Contract set up reflecting the correct and agreed contract attributes</li><li>Proper customer identification</li><li>Accurate billing activity</li><li>Dispute management and Customer care</li></ul><p>The position holder main tasks &amp; activities will be in the area of Customer care, as Order-to-cash processes are very interdependent, proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.</p><br><br><p><u><strong>General requirements</strong></u></p><br><br><ul><li>Follow closely managers work guidance, assignments &amp; priorities set for the position holder and/or for the entire team</li><li>Attend meetings and discussions organized by team leader and/or OTC management</li><li>Participate in training organized or assigned by Team Leaders and OTC managers - attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.</li><li>Deliver trainings to:</li></ul><ol><li>New team members to explain and demonstrate the daily activities performed by the position holder</li><li>Ongoing training sessions aiming best practice sharing and process gaps filling</li></ol><ul><li>Create and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practices</li><li>Ensure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilities</li><li>Work on own initiative, autonomously and without constant supervision</li><li>Respect working schedules organized and communicated by management team</li><li>Provide audit evidence for quality, control and compliance purposes</li><li>Escalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.</li><li>Proficiency in French and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.</li><li>Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools &amp; system environment. Autonomous focus is required in case of gaps in the tools &amp; systems knowledge</li><li>Ensure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.</li><li>Contribute in process optimization/improvement initiatives</li><li>Comply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings delivered</li><li>Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands</li><li>Analytical skills and focus on the details.</li><li>Excellent numerical skills</li><li>Proactive approach towards internal communication - requirement</li><li>Collaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situations</li></ul><p><u><strong>Role specific requirement :</strong></u></p><br><br><ul><li><strong><u>Query management </u></strong></li><li>Manage the resolution of Partner/ Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.</li><li>Demonstrate the ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Maintain full coverage of the assigned SRs using various communication methods (mailbox, query management system, outbound/inbound calls)</li><li>Permanent account management, analysis on received requests and strategy application to ensure all requests are handled as per their importance, priority and SLA.</li><li>Ensure track of received requests in the systems where applicable</li><li>Ensure proper follow up of the requests till resolution of the issue</li><li>Ensure all approvals as per the established Approval matrix are gathered before cancellation of a billing item in the ERP systems.</li><li>Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems as per the established processes.</li><li>Ensure a feedback is provided to Partner/ Customer about all received requests</li><li>If applicable initiate refund requests upon customer's request or after dispute resolution, as per the established process and internal controls</li><li>Perform all ad hoc query activities on accurate and timely manner</li><li>Ensure Partner compliance with Portal functionality where available</li></ul> <br> Required profile : <p><strong><u>Success criteria for the role</u></strong></p><br><br><ul><li>Timely tasks/activity completion</li><li>High Quality ensured in the performed activities and tasks assessed as part of quality checks performed by the management team</li><li>Consistent achievement of Team and/or individual operational targets communicated by management team. Properly documented gap analysis in case of misses.</li><li>Self-motivated and willing to learn new skills</li><li>Ability to work on own initiative</li><li>Ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction, but also make Partners/Customers feel valued</li><li>Strong organisational skills</li><li>Collaborate and communicate effectively with all levels and departments involved in the proces</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Paid Media Specialist (Google Ads, Meta Ads &amp; Performance Marketing) – Remote Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Reports To: Marketing Director / Head of Growth About the Role At Pavago, one of our clients is hiring a Paid Media Specialist to own paid advertising strategy, campaign execution, and performance optimization across Google Ads, Meta Ads, and other digital advertising platforms.<br> This is not a campaign monitoring role.<br> You’ll be responsible for: Paid media strategy and execution Lead generation and customer acquisition Campaign optimization Budget management Landing page performance Data analysis and reporting You’ll work closely with marketing leadership to drive measurable business growth through continuous testing, optimization, and data-driven decision-making.<br> If you think in terms of CPL, CPA, ROAS, conversion rates, and revenue growth , this role is built for you.<br> What You’ll Own Google Ads Management Plan, launch, and optimize campaigns across: Google Search Display Performance Max (PMax) Local Services Ads (LSA) Manage: Keyword research Match types Negative keywords Bid strategies Ad copy Monitor budgets, campaign pacing, and daily performance.<br> Identify opportunities to improve efficiency and scale successful campaigns.<br> Meta Ads Management Build and optimize campaigns across: Facebook Instagram Manage campaigns focused on: Brand awareness Lead generation Remarketing Build and optimize: Custom audiences Lookalike audiences Retargeting campaigns Collaborate with creative teams to improve ad copy, imagery, video assets, and overall creative performance.<br> Landing Pages &amp; Conversion Optimization Work with landing page platforms such as: Unbounce Instapage Similar tools Conduct A/B testing on: Headlines CTAs Forms Layouts Continuously improve landing page conversion rates through testing and optimization.<br> Performance Analysis &amp; Reporting Build weekly and monthly performance reports.<br> Monitor: Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Identify trends, optimization opportunities, and performance issues early.<br> Present actionable recommendations backed by campaign data.<br> What Makes You a Strong Fit You think in business outcomes—not vanity metrics.<br> You treat advertising budgets like your own investment.<br> You proactively identify issues before they become problems.<br> You continuously test, optimize, and improve performance.<br> You stay current with advertising platform updates and industry trends.<br> You thrive in fast-paced, performance-focused environments.<br> You take ownership of campaign performance from strategy through optimization.<br> Required Experience &amp; Skills Experience 3+ years of hands-on paid media management experience.<br> Proven experience managing: Google Ads Google Search Performance Max (PMax) Local Services Ads (LSA) Experience managing Meta Ads campaigns end-to-end.<br> Experience managing monthly advertising budgets of $50,000+ .<br> Core Skills Strong analytical and problem-solving abilities.<br> Proven ability to optimize campaigns based on performance data.<br> Experience managing multiple campaigns simultaneously.<br> Excellent written and verbal English communication skills.<br> Comfortable working independently in a remote environment.<br> Nice-to-Have Experience in: Home services B2B Local service businesses Familiarity with: HubSpot CallRail CRM platforms Call tracking systems Experience supporting: Multi-location businesses Franchise organizations Basic HTML and CSS knowledge for landing page updates.<br> What a Typical Day Looks Like Review paid media dashboards and campaign performance.<br> Optimize bids, budgets, audiences, and ad creatives.<br> Launch new Google and Meta campaigns.<br> Monitor campaign pacing and advertising spend.<br> Test new ad copy, creatives, and landing pages.<br> Analyze campaign data and identify optimization opportunities.<br> Prepare reports and growth recommendations.<br> Collaborate with marketing leadership on campaign priorities.<br> In short: You’ll drive profitable customer acquisition by continuously optimizing paid media campaigns, improving conversions, and maximizing return on advertising spend.<br> Key Metrics for Success (KPIs) Cost Per Lead (CPL) Cost Per Acquisition (CPA) Return on Ad Spend (ROAS) Conversion Rate (CVR) Click-Through Rate (CTR) Lead quality and revenue contribution Budget efficiency and campaign scalability Why Join Us?<br> Own paid media strategy across multiple advertising platforms.<br> Make a direct impact on lead generation and revenue growth.<br> Join a performance-focused environment with measurable outcomes.<br> Work with modern advertising tools and technologies.<br> Fully remote role with long-term growth opportunities.<br> Career progression into: Senior Paid Media Specialist Performance Marketing Manager Growth Marketing Manager Head of Paid Media Interview Process Initial Recruiter Screening Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Campaign Strategy &amp; Optimization Scenario) Client Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the next step in our hiring process and can be completed whenever it’s convenient for you.<br> Rather than repeating your background across multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your paid media experience, and highlight the results you’ve achieved.<br> Your video will be reviewed by the hiring team before moving to the next stage, helping streamline the interview process.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about paid media, enjoy optimizing campaign performance, and love turning advertising spend into measurable business growth, we’d love to hear from you.<br> Apply today and help drive high-impact marketing campaigns that generate real business results.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp;&nbsp;</strong></p><br> <br> <p>UNDP supports countries in achieving sustainable and inclusive human development by helping them eradicate poverty in all its forms, accelerate structural transformations for sustainable development, and build resilience to crises and shocks. UNDP partners with people at all levels of society to help build nations that can withstand crisis, and that drive and sustain the kind of growth that improves the quality of life for everyone.&nbsp;</p><br> <br> <p>The Kingdom of Morocco has embarked on an ambitious development trajectory anchored in the New Development Model (NMD),&nbsp; and key reform agendas such as on social protection and advanced regionalization,&nbsp; well aligned with&nbsp; implementation of the 2030 Agenda. The country has positioned itself as a regional leader in climate ambition, digital transformation, financing for development (FfD), including through its active engagement in the Fourth International Conference on Financing for Development (FfD4) and the Compromiso de Sevilla, and South-South and triangular cooperation.&nbsp;</p><br> <br> <p>Within this context, UNDP Morocco's Programme is structured around three integrated pillars (Governance, Planet, Prosperity). The Prosperity Pillar focuses on inclusive economic transformation, decent work and employment, social protection, financing for sustainable development, human capital, and the territorialization of the Sustainable Development Goals (SDGs), with a strong emphasis on leaving no one behind and reaching the most vulnerable populations and territories.&nbsp;</p><br> <br> <p>To scale up delivery of its inclusive growth portfolio in line with national priorities, UNDP Morocco is recruiting an Inclusive Growth Coordinator at the NPSA-9 level. Under the overall guidance of the Deputy Resident Representative, and under the direct supervision of the Programme Analyst of the Prosperity Pillar, the Coordinator will provide substantive coordination, programmatic and policy advisory support across a portfolio covering inclusive growth, poverty reduction and employment, social protection, health and development, and financing for development, with a particular emphasis on the local and territorial level.&nbsp;</p><br> <br> <p><strong>Scope of Work&nbsp;</strong></p><br> <br> <p>The Inclusive Growth Coordinator will lead the coordination, technical backstopping and policy positioning of UNDP Morocco's inclusive growth portfolio, ensuring substantive coherence, quality assurance, and integrated programming across thematic areas. The Inclusive Growth Coordinator will work closely with the Programme Analyst of the Prosperity Pillar, Project Managers, Programme Analysts, the and counterparts in Government, the UN Country Team, Development Partners, the private sector, academia and civil society.&nbsp;</p><br> <br> <p>Under the overall guidance of the Deputy Resident Representative, and direct supervision of the Programme Analyst of the Prosperity pillar, the Inclusive Growth Coordinator will drive the following key functions:&nbsp;&nbsp;</p><br> <br> <p><strong>A. Ensure &nbsp;portfolio coordination, quality assurance and strategic positioning</strong>&nbsp;</p><br> <br> <ul> <li>Coordinate the implementation, monitoring and reporting of the inclusive growth portfolio, ensuring alignment with the Country Programme Document (CPD), the United Nations Sustainable Development Cooperation Framework (UNSDCF), Agenda 2030 and the Sustainable Development Goals and other internationally agreed development goals, the “Nouveau Modèle de Développement” (NMD) and Morocco's national priorities.&nbsp;</li> </ul> <br> <ul> <li>Provide substantive backstopping and quality assurance to project managers and analysts working on poverty, employment, private sector development, social protection, health and Financing for Development (FfD), including review of workplans, narrative and financial reports, results frameworks and donor deliverables.&nbsp;</li> </ul> <br> <ul> <li>Lead integrated programming across the portfolio, identifying synergies between projects and with the Planet and Governance pillars, and cross-cutting accelerators (digital, innovation, gender, youth).&nbsp;</li> </ul> <br> <ul> <li>Contribute to the design of new initiatives and concept notes, including project documents, theories of change, results and resources frameworks, and risk and stakeholder analyses, in line with UNDP's programme and operations policies and procedures (POPP) and Social and Environmental Standards (SES).&nbsp;</li> </ul> <br> <br> <ul> <li>Support the Programme Analyst and senior management in positioning UNDP as a strategic partner of choice on inclusive growth, including by drafting strategic notes, briefings, talking points, op-eds and policy papers for the Resident Representative, the Deputy Resident Representative and the Team Leader.&nbsp;</li> </ul> <br> <p><strong>B. Ensure substantive coordination and programming across thematic areas</strong>&nbsp;</p><br> <br> <ul> <li>Provide substantive coordination, programmatic and policy advisory support across the thematic scope of the inclusive growth portfolio, ensuring evidence-based, integrated and territorially-grounded programming. The portfolio covers (and are not limited to) the following key thematic areas, with a particular focus on the local and territorial level:&nbsp;</li> </ul> <br> <ul> <li>Inclusive growth, poverty reduction and inequalities, including multidimensional poverty (MPI), the leaving-no-one-behind (LNOB) agenda, territorial disparities, and the operationalization of the New Development Model.&nbsp;</li> </ul> <br> <ul> <li>Decent work and productive employment, including youth employment, women's economic empowerment, the social and solidarity economy (SSE), MSMEs and entrepreneurship ecosystems, skills development, and integrated local economic development (LED).&nbsp;</li> </ul> <br> <ul> <li>Social protection, including the generalization of universal health coverage (AMO), family allowances, pensions and unemployment insurance; adaptive, climate- and shock-responsive social protection; and the financing, governance and equity of social protection systems.&nbsp;</li> </ul> <br> <ul> <li>Health and development, including health systems strengthening and health financing, the social determinants of health, climate and health, HIV/AIDS, tuberculosis, malaria and non-communicable diseases, and inclusive and rights-based approaches to health.&nbsp;</li> </ul> <br> <ul> <li>Financing for sustainable development with a strong territorial focus, including the Integrated National Financing Framework (INFF, and ILFF), domestic resource mobilization and Tax for SDGs, sub-national and municipal finance, SDG-aligned budgeting, blended and innovative finance, insurance and risk finance, public-private partnerships, diaspora financing and SDG Investor Maps, in line with the Compromiso de Sevilla.&nbsp;</li> </ul> <br> <ul> <li>Provision of technical advisory support Provide policy advisory support to senior management and government counterparts, including through evidence-based analytical work, policy briefs, strategic notes, talking points and briefings on the above thematic areas.&nbsp;</li> </ul> <br> <ul> <li>Lead and contribute to the design of new initiatives (concept notes, project documents, theories of change, results and resources frameworks) in line with UNDP's Programme and Operations Policies and Procedures (POPP) and Social and Environmental Standards (SES), with particular attention to integrated and multi-thematic programming.&nbsp;</li> </ul> <br> <ul> <li>Coordinate analytical work on poverty, inequalities, employment, social protection, health and financing for development, in partnership with the High Commission for Planning (HCP), the National Observatory for Human Development (ONDH), academia and think-tanks; promote the use of disaggregated data, microsimulation and geospatial analysis.&nbsp;</li> </ul> <br> <ul> <li>Support the substantive development and implementation of UNDP Morocco's flagship initiatives across these themes, including the ILFF offer, SDG Investor Maps, and potential future initiatives around Tax for SDGs, Insurance and Risk Finance for Development, and Global Fund-supported programmes, ensuring coherence, quality and visibility.&nbsp;</li> </ul> <br> <ul> <li>Engage strategically with sub-national authorities (regional councils, provinces and communes) and with the Direction Générale des Collectivités Territoriales (DGCT), to operationalize advanced regionalization including through bankable projects in the flagship thematic areas of UNDP Country Programme Document, and territorialize SDG financing, social protection delivery and inclusive growth pathways.&nbsp;</li> </ul> <br> <ul> <li>Coordinate programmatic dialogue and partnerships with the private sector, facilitating a cohesive approach across all areas of engagement in the different results areas of the UNDP Country Programme.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Coordinate inter-agency engagement on shared portfolios, including with relevant UN entities&nbsp; and IFIs , and contribute to the Joint SDG Fund, the Global Fund partnership and other multi-stakeholder initiatives.&nbsp;</li> </ul> <br> <ul> <li>Promote the integration of cross-cutting priorities (gender equality, youth, human rights, digitalization and innovation) across the thematic areas of the portfolio.&nbsp;</li> </ul> <br> <p><strong>C. Build partnerships, resource mobilization and knowledge management</strong>&nbsp;</p><br> <br> <ul> <li>Contribute to resource mobilization for the inclusive growth portfolio, including through the identification of funding opportunities, the drafting of high-quality concept notes and proposals, and the cultivation of partnerships with bilateral donors, IFIs, vertical funds, foundations and the private sector.&nbsp;</li> </ul> <br> <br> <ul> <li>When delegated by supervisor, provide relevant expertise and perspectives in technical working groups, donor coordination meetings, UN inter-agency platforms (UNCT, PMT, results groups) and external fora related to inclusive growth, employment, social protection, health and FfD.&nbsp;</li> </ul> <br> <ul> <li>Lead knowledge management, lessons learning and communication for the portfolio, including the production of policy briefs, case studies, blogs and social media content; contribute to UNDP's global thought leadership on inclusive growth and FfD.&nbsp;</li> </ul> <br> <ul> <li>Promote South-South and triangular cooperation, leveraging Morocco's positioning as a hub for African and Arab cooperation, in partnership with the Agence Marocaine de Coopération Internationale (AMCI) and other relevant institutions.&nbsp;</li> </ul> <br> <ul> <li>Perform any other duties relevant to the position, as may be requested by the Team Leader of the Prosperity Pillar or by senior management.&nbsp;</li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.&nbsp;</p><br> <br> <p><strong>Institutional Arrangement</strong>&nbsp;</p><br> <br> <p>The Inclusive Growth Coordinator will work under the direct supervision of the Programme Analyst of the Prosperity Pillar and the overall guidance of the Deputy Resident Representative. The Inclusive Growth Coordinator will collaborate closely with the other Programme Analysts of the pillars Planet and Governance, project and portfolio managers, operations and communications colleagues, the Resident Coordinator's Office, and counterparts across the UN Country Team. The Coordinator will receive technical guidance, as relevant, from UNDP's Regional Bureau for Arab States (RBAS), the Regional Hub in Amman, and from Headquarters teams (BPPS, BERA, BMS), in particular on inclusive growth, social protection, health and FfD. The Coordinator may be called upon to provide functional guidance to junior staff, project personnel, interns and consultants engaged on the inclusive growth portfolio.&nbsp;</p><br> <br> <p><strong>Competencies</strong>&nbsp;</p><br> <br> <br> <p><i><strong>Core Competencies</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Achieve Results:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work​&nbsp;</p><br> <br> <br> <br> <p><strong>Think Innovatively:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking​&nbsp;</p><br> <br> <br> <br> <p><strong>Learn Continuously:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Go outside comfort zone, learn from others and support their learning​&nbsp;</p><br> <br> <br> <br> <p><strong>Adapt with Agility:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Adapt processes/approaches to new situations, involve others in change process​&nbsp;</p><br> <br> <br> <br> <p><strong>Act with Determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously​&nbsp;</p><br> <br> <br> <br> <p><strong>Engage and Partner:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships​&nbsp;</p><br> <br> <br> <br> <p><strong>Enable Diversity and Inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 2: Facilitate conversations to bridge differences, considers in decision making ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>People Management&nbsp;</strong></i>&nbsp;</p><br> <br> <p>UNDP People Management Competencies can be found in the dedicated <u>site</u>.&nbsp;&nbsp;</p><br> <br> <p><i><strong>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Thematic Area</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Name</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Definition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Business Direction &amp; Strategy</strong>&nbsp;</p><br> <br> <br> <p><strong>System Thinking</strong>&nbsp;</p><br> <br> <br> <p>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact other parts of the system.&nbsp;</p><br> <br> <br> <br> <p><strong>Business Management</strong>&nbsp;</p><br> <br> <br> <p><strong>Partnerships Management</strong>&nbsp;</p><br> <br> <br> <p>&nbsp;Build and maintain partnerships with wide&nbsp;</p><br> <br> <p>networks of stakeholders, Governments, civil&nbsp;</p><br> <br> <p>s</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform safe and efficient preventive and corrective maintenance on Vestas V90 3MW wind turbines and Balance of Plant (BoP) assets in accordance with OEM requirements, ACWA OPERATIONS policies, and site safety rules, ensuring high availability and reliability of the wind farm.</p><p>Key Accountabilities</p><p>Health, Safety, Security &amp; Environment</p><p>Strictly comply with ACWA OPERATIONS policies and procedures, OEM safety instructions, and customer/site rules.</p><p>Apply and maintain safe systems of work, including:</p><p>Permit to Work (PTW),</p><p>Lock Out / Tag Out (LOTO),</p><p>Isolation &amp; re-energization safety checks, and</p><p>Working-at-height, confined space, lifting operations controls (as applicable).</p><p>Report all incidents, near-misses, unsafe conditions, and environmental spills/risks in line with ACWA OPERATIONS HSE policy.</p><p>Maintain high standards of housekeeping in turbines, workshops, warehouses, and work areas.</p><p>Maintain 5S in own work areas (turbine, workshop, warehouse staging) and ensure as-left condition after each task.</p><p>Ensure correct handling/disposal of waste (oily rags, filters, packaging) and report any spill/leak immediately.</p><p>Maintain assigned vehicle cleanliness and readiness; perform basic daily checks (tires, lights, fluids if applicable) and report defects.</p><p>Operate company vehicles in full compliance with traffic rules and site speed limits; maintain safe driving behavior at all times (including outside the plant).</p><p>Use fuel cards responsibly and report any suspected misuse/loss immediately.</p><p>Operations and Maintenance</p><p>Wind Turbine Maintenance (WTG</p><p>Execute preventive and corrective maintenance on Vestas V90 3MW turbines in line with O&amp;M procedures, ACWA OPERATIONS standards, and HSE requirements.</p><p>Perform troubleshooting and diagnosis of turbine faults across mechanical, electrical, hydraulic, and basic control systems.</p><p>Repair/replace defective components (as per competence level), including but not limited to: sensors, actuators, hydraulic components, yaw/pitch systems, brakes, cooling</p><p>systems, auxiliary power supply, and other turbine assemblies.</p><p>Conduct tests and measurements to identify root causes and restore equipment to service (electrical tests, functional tests, basic calibrations, etc.).</p><p>Use of check sheets + photo evidence for critical jobs (before/after, torque marking, damaged parts, oil leaks, corrosion, water ingress).</p><p>Condition monitoring sampling support when assigned (oil samples, wear debris, grease sampling) with correct labeling/traceability.</p><p>Standard as-found / as-left reporting in WO (measurements, alarms, cause hypothesis, parts used, next actions).</p><p>Environmental controls: spill prevention basics, waste segregation, and immediate reporting of leaks (hydraulic oil, transformer area, etc.).</p><p>Recognize turbine alarms/error codes and ensure accurate reporting and appropriate escalation when needed.</p><p>Support wind turbine controller/automation basic maintenance and repair (within authorization and tool access).</p><p>BoP Maintenance (Substation / MV Collection / Auxiliaries)</p><p>Perform preventive and corrective maintenance for BoP equipment as assigned (MV/LV auxiliaries, earthing, lighting, small power, HVAC in control rooms, auxiliary transformers, etc.).</p><p>Assist/participate in high-voltage maintenance activities as authorized (switching support, inspections, basic checks) and always under applicable rules and permits.</p><p>Documentation &amp; Reporting</p><p>Complete all required paperwork and system entries accurately and on time: Work orders, checklists, reports, test results, PTWs, and maintenance logs.</p><p>Document all maintenance and repair actions, including parts used, measurements taken, findings, and recommendations.</p><p>Tools, Spares &amp; Assets Care</p><p>Use and maintain specialized tools and equipment properly (torque tools, test instruments, lifting accessories, hydraulic tools, etc.).</p><p>Ensure proper care and correct usage of company tools, vehicles, and PPE.</p><p>Support spare parts handling: identification, consumption recording, and feedback for replenishment (as per site process).</p><p>Identifies required spare parts during execution, ensures correct parts consumption / reservation through the WO, and informs Technical Supervisor of any shortage or quality</p><p>issue observed.</p><p>Supports traceability by documenting parts used, measurements taken, and findings in the WO/report and returning unused/defective parts as per site process.</p><p>Lifting / Crane Support (When Applicable)</p><p>Assist with heavy lift activities, including basic rigging support, exclusion zone setup, and acting as banksman/spotter when trained and authorized.</p><p>Ensure lifting tools and accessories are inspected/certified before use.</p><p>Continuous Improvement &amp; Skills Development</p><p>Demonstrate willingness to continuously build skills and progress toward advanced troubleshooting and repair capabilities.</p><p>Participate in trainings, toolbox talks, and technical feedback loops to improve reliability and safety performance.</p><p>Complete assigned TQP/online trainings, review relevant meeting records, and maintain readiness for operational and safety responsibilities</p><p>Integrated Management System Adherence</p><p>Ensure adherence to IMS procedures and contribute to achieving IMS objectives and targets at site level.</p><p>Support IMS audits (internal/external) and ensure timely implementation and closure of assigned corrective actions.</p><p>Support implementation of policies, procedures, and controls covering plant activities to meet procedural and legislative requirements.</p><p>Develop, update, and maintain work instructions and maintenance procedures relevant to wind farm operations and maintenance.</p><p>Relationship Management</p><p>Maintain effective working relationships with internal and external stakeholders (Project Company, ONEE, OEM, contractors, service providers, local authorities, etc.) with high standards of business ethics.</p><p>Ensure timely coordination and communication during critical site issues to support seamless plant operations.</p><p>Comply with assigned work schedule, on-call duty, and approved leave plan; notify supervisor in advance in case of constraints and ensure proper handover and job</p><p>continuity</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: DUT, BTS diploma/degree in electrical / Electromechanical Engineering or equivalent</p><p>Minimum Experience:</p><p>4-7 years experience in wind sector overseeing operation and maintenance.</p><p>Or 2-3 years experience as a Wind Turbine Technician in Vestas V90 WTGs, including extensive experience in troubleshooting, up tower repairs, replacement of major components and operation (start/ stop/ reset) of WTGs.</p><p>Technical Skills:</p><p>Wind turbine troubleshooting + planned maintenance execution</p><p>MV/HV substation &amp; BoP coordination (switchgear, protection, transformers, MV cables)</p><p>Basic ability to read technical documentation, electrical diagrams, and maintenance procedures.</p><p>Strong reporting, RCA support, and action closure mindset</p><p>Planning, prioritization, and performance-oriented deliver</p><p>Behavioural competencies:</p><p>Safety leadership &amp; compliance mindset</p><p>Accountability and execution ownership</p><p>Communication and collaboration</p><p>Problem-solving and structured thinking</p><p>Integrity, discipline, and resilience under pressure</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From autonomous cars to life-saving robots, our experts in digital and software technologies think outside the box by providing unique R&amp;D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and where no day is the same.</p><p>About the position: As part of our industrial projects, we are looking for a Structural Steel Calculation Engineer. You will be responsible for carrying out and/or verifying pre-dimensioning and dimensioning studies of metallic structures, ensuring the compliance of calculations with current standards and the robustness of the proposed technical solutions.</p><p>Job missions:</p><ul><li>Perform design, pre-dimensioning, and dimensioning studies of metallic structures such as steel frames and/or secondary supports.</li><li>Perform steel frame calculations during the execution phase.</li><li>Perform calculations for piping supports, cable tray supports, and ventilation duct supports (HVAC), taking into account the forces transmitted by the supported networks.</li><li>Perform anchorage calculations for metallic structures (base plates/supports).</li><li>Apply current calculation references and standards, particularly Eurocodes 2, 3, and 8, as well as applicable project requirements.</li><li>Produce hypothesis notes, calculation notes, and supporting documents.</li><li>Analyze the coherence of input data, identify open technical points, and alert on potential impacts in design, manufacturing, or assembly.</li><li>Propose robust technical solutions integrating site constraints, manufacturing, assembly, and interfaces with other disciplines such as piping, HVAC, electricity, general installation, and civil engineering.</li><li>Provide technical support to designers/drafters and contribute to the review of plans, calculation notes, and associated deliverables.</li></ul><p>Some reasons to join us:</p><ul><li>Quality of work life: Possibility of remote work in Morocco as well as internationally and autonomy in organizing your daily life, hybrid missions according to your preferences.</li><li>Continuous learning: access to dedicated training and certifications for your technology, personalized support, and an integration program.</li><li>Varied and high-impact projects: work with major clients in diverse sectors with stimulating technical and technological challenges.</li></ul><p>Our commitments and priorities:</p><p>The Capgemini Group encourages an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients.</p><p>Capgemini is a global, responsible, and multicultural leader, bringing together nearly 350,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in the transformation of their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Your profile:</h2><ul><li>Graduated from an engineering school or holding a Master's degree in Civil Engineering, structural calculation, or equivalent discipline.</li><li>Significant experience in structural calculation, ideally in the industrial and energy sectors.</li><li>Solid knowledge of metallic structures and structural mechanics.</li><li>Proficiency in Eurocodes 2, 3, and 8, and Strength of Materials (RDM).</li><li>Good knowledge of codes and calculation methods applicable to metallic structures.</li><li>Proficiency in at least one structural calculation software such as Robot Structural Analysis, Advance Design, or RSTAB.</li><li>Transversal knowledge in civil engineering.</li><li>Good command of office tools (Excel, Word, PowerPoint, Outlook).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Under the authority of the Executive Director, <strong>the Administrative, Financial, and Operations Director</strong> is responsible for the <strong>administrative, financial, accounting, and legal management of the Permanent Secretariat of the African Capitals of Culture.</strong></p><br><br><p>They ensure the proper management of the organization's resources, the reliability of administrative and financial procedures, and the compliance of operations with the requirements of institutional and financial partners.</p><br><br><p>In a context of developing a pan-African cultural cooperation organization, they support the structuring of the Secretariat and ensure the financial management of all the institution's activities, whether it be the functioning of the Secretariat, cooperation programs, the editions of the African Capitals of Culture, or events organized by the Secretariat.</p><br><br><ul><li>the accounting and financial management of the Secretariat;</li><li>the preparation and monitoring of the annual operating budget;</li><li>the preparation, monitoring, and control of budgets for programs, projects, and editions;</li><li>the administrative and financial management of grants, funding agreements, sponsorships, partnerships, and institutional funding;</li><li>the financial monitoring of projects funded by national and international donors;</li><li>the preparation of budgets for responses to calls for proposals;</li><li>the financial management of events organized by the Secretariat;</li><li>the production of financial reports for partners and donors;</li><li>the implementation of management control, budget monitoring, and steering tools;</li><li>the structuring of administrative and financial procedures for a rapidly growing institution.</li></ul><p><strong>Financial, Accounting, and Administrative Management of the Secretariat</strong></p><br><br><p>The Administrative, Financial, and Operations Director is responsible for the overall financial management of the Permanent Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>the preparation and monitoring of the annual operating budget;</li><li>the supervision of general and analytical accounting;</li><li>treasury management;</li><li>the preparation of accounting closings;</li><li>the production of financial statements;</li><li>the implementation of management control tools;</li><li>the monitoring of financial indicators;</li><li>the preparation of decision-making dashboards;</li><li>the preparation of financial audits.</li></ul><p><strong>Management of Funding, Grants, and Relations with Donors</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the proper administrative and financial management of the funding obtained by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>ensuring the financial management of grant agreements;</li><li>monitoring financing agreements;</li><li>ensuring the administrative monitoring of sponsorships, partnerships, and institutional funding;</li><li>controlling the eligibility of expenses according to the specific rules of each donor;</li><li>preparing financial reports for partners;</li><li>ensuring the monitoring of contractual deadlines and reporting obligations;</li><li>preparing audits of funded projects;</li><li>managing administrative and financial relations with funders.</li></ul><p><strong>Financial Management of Programs and Projects</strong></p><br><br><p>In collaboration with the Executive Director, the Project Manager, and the Program Coordination Manager, they ensure the financial management of the various programs supported by the Secretariat.</p><br><br><p>In this capacity, they are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for projects;</li><li>developing financing plans;</li><li>participating in the financial structuring of responses to calls for proposals;</li><li>monitoring the financial execution of projects;</li><li>controlling expenditure commitments;</li><li>ensuring the financial monitoring of the African Capitals of Culture editions;</li><li>producing financial statements for programs;</li><li>proposing tools for budget optimization.</li></ul><p><strong>Financial Management of Events and Missions</strong></p><br><br><p>The Administrative, Financial, and Operations Director ensures the budgetary management of events, conferences, institutional meetings, missions, and activities organized by the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><ul><li>preparing provisional budgets for events;</li><li>ensuring financial monitoring of their preparation and implementation;</li><li>controlling expenses and their compliance with approved budgets;</li><li>monitoring quotes, markets, contracts, and orders;</li><li>supervising supplier payments;</li><li>producing financial statements for events;</li><li>contributing to cost optimization.</li></ul><p><strong>Administration, Human Resources, and Legal Affairs</strong></p><br><br><p>The Administrative, Financial, and Operations Director oversees all administrative functions of the Secretariat.</p><br><br><p>They are notably responsible for:</p><br><br><p><strong>Administration</strong></p><br><br><ul><li>supervision of general administration;</li><li>implementation and improvement of internal procedures;</li><li>insurance management;</li><li>monitoring of contracts and agreements;</li><li>document management and administrative archiving.</li></ul><p><strong>Human Resources</strong></p><br><br><ul><li>preparation and monitoring of employment contracts;</li><li>administrative management of staff;</li><li>monitoring of consultants and service providers;</li><li>participation in recruitment;</li><li>implementation of HR procedures.</li></ul><p><strong>Legal</strong></p><br><br><ul><li>monitoring of partnership agreements;</li><li>control of regulatory compliance;</li><li>monitoring of administrative and tax obligations;</li><li>relations with legal counsel.</li></ul><p><strong>Office Operations</strong></p><br><br><p>They also oversee the support functions of the Secretariat:</p><br><br><ul><li>petty cash for the office;</li><li>premises maintenance;</li><li>purchases and supplies;</li><li>supplier monitoring;</li><li>premises upkeep;</li><li>general logistics.</li></ul><p><strong>Structuring and Development of the Organization</strong></p><br><br><p>The Administrative, Financial, and Operations Director actively contributes to the structuring of the Permanent Secretariat.</p><br><br><p>In this capacity, they participate in:</p><br><br><ul><li>the implementation of administrative and financial procedures;</li><li>the formalization of validation processes;</li><li>the creation of steering tools;</li><li>the development of internal control;</li><li>risk management;</li><li>the continuous improvement of administrative and financial processes;</li><li>the structuring of an organization intended to develop on a pan-African scale.</li></ul> <br> <br> Required profile : <ul><li><strong>Master's degree (Bac +5) in finance, accounting, management, administration, or equivalent.</strong></li><li>Minimum of 5 years of experience in administrative and financial management positions.</li><li>Experience desired in an international organization, an NGO, a foundation, a public or semi-public institution, or a cultural organization.</li><li>Proven experience in managing projects funded by national and international donors.</li><li>Experience in structuring or developing a growing organization is appreciated.</li></ul><p><strong>Technical Skills</strong></p><br><br><ul><li>Financial and accounting management</li><li>Management control</li><li>Budget preparation and monitoring</li><li>Treasury management</li><li>Grant and funding agreement management</li><li>Project financial monitoring</li><li>Market and contract management</li><li>General administration</li><li>Human resources</li><li>Legal management and compliance</li><li>Advanced proficiency in Excel and financial management tools</li><li>Proficiency in office software</li></ul><p><strong>Expected Skills</strong></p><br><br><ul><li>Excellent organizational skills</li><li>High level of rigor</li><li>Analytical and synthetic thinking skills</li><li>Sense of responsibility</li><li>Ability to manage multiple projects simultaneously</li><li>Ability to work in a multicultural environment</li><li>Interpersonal skills</li><li>Initiative</li><li>Ability to propose solutions</li></ul><p><strong>Languages</strong></p><br><br><ul><li>French: fluent</li><li>English: fluent (spoken and written) essential</li></ul><p>Proficiency in a third working language of the African Union (Arabic, Portuguese, or Spanish) is an asset.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br> <p>At CEVA Logistics, we&nbsp;Rise in&nbsp;Motion. &nbsp;Your career is always on the move,&nbsp;growing&nbsp;as fast and as far as your ambition takes you. Join a global team of&nbsp;nearly 200&nbsp;nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.&nbsp;It’s&nbsp;a journey on which you rise.&nbsp;</p><br><p><strong><span>YOUR ROLE</span></strong></p><br> <p><span>The <strong>Country Finance Manager</strong>&nbsp;leads the finance function, defines financial strategy, and ensures the company’s financial stability while advising leadership.</span></p><br> <p><span>They oversee FP&amp;A, reporting, treasury, working capital, risk, compliance, tax, internal controls, etc.</span></p><br> <p><span>The role ensures strong financial governance and supports growth, profitability, cash flow, and operational efficiency in a dynamic and fast-moving environment.</span></p><br> <p><strong><span>WHAT ARE YOU GOING TO DO?</span></strong></p><br> <p><strong><span>Leadership &amp; Team Development</span></strong></p><br> <ul> <li><span>Lead and develop the finance team.</span></li> <li><span>Build capabilities across finance functions.</span></li> <li><span>Promote a culture of collaboration and continuous improvement.</span></li> </ul> <p><strong><span>Financial Leadership &amp; Strategy</span></strong></p><br> <ul> <li><span>Act as a strategic partner to executive leadership, influencing key business decisions.</span></li> <li><span>Develop and execute financial strategies aligned with growth objectives.</span></li> <li><span>Provide insights on pricing, investments, risks, and commercial performance.</span></li> <li><span>Foster a culture of financial discipline and accountability.</span></li> </ul> <p><strong><span>Planning, Budgeting &amp; Forecasting</span></strong></p><br> <ul> <li><span>Lead budgeting, forecasting, and long-term financial planning.</span></li> <li><span>Build financial models and scenario analyses (FX, commodities, costs).</span></li> <li><span>Track performance vs. plans and ensure accountability for targets.</span></li> </ul> <p><strong><span>Reporting &amp; Performance Analysis</span></strong></p><br> <ul> <li><span>Deliver accurate financial reports and performance insights.</span></li> <li><span>Conduct profitability and variance analysis across the business.</span></li> <li><span>Develop KPIs, dashboards, and recommend performance improvements.</span></li> </ul> <p><strong><span>Cost &amp; Operational Finance</span></strong></p><br> <ul> <li><span>Drive cost optimization across operations and supply chain.</span></li> <li><span>Analyze landed costs and operational profitability.</span></li> <li><span>Support efficiency and cost-reduction initiatives.</span></li> </ul> <p><strong><span>Financial Accounting &amp; Compliance</span></strong></p><br> <ul> <li><span>Oversee closing processes and ensure accurate financial records.</span></li> <li><span>Ensure compliance with IFRS, statutory requirements, and local regulations.</span></li> <li><span>Manage consolidation and maintain audit-ready documentation.</span></li> </ul> <p><strong><span>Governance &amp; Risk Management</span></strong></p><br> <ul> <li><span>Ensure adherence to corporate governance and internal controls.</span></li> <li><span>Collaborate with group functions (tax, audit, legal, FP&amp;A and treasury).</span></li> <li><span>Identify and escalate financial and operational risks.</span></li> </ul> <p><strong><span>Treasury &amp; Liquidity Management</span></strong></p><br> <ul> <li><span>Manage cash flow, liquidity, and banking relationships.</span></li> <li><span>Oversee financing instruments (loans, LCs, guarantees).</span></li> <li><span>Monitor debt, covenants, and funding needs.</span></li> </ul> <p><strong><span>Working Capital &amp; Credit Control</span></strong></p><br> <ul> <li><span>Optimize receivables, payables, and inventory levels.</span></li> <li><span>Manage credit risk, customer exposure, and collections.</span></li> <li><span>Improve cash conversion cycle and liquidity efficiency.</span></li> </ul> <p><strong><span>Financial Risk</span></strong></p><br> <ul> <li><span>Monitor and report exposure to FX and commodity price risks.</span></li> <li><span>Support hedging strategies within governance frameworks.</span></li> <li><span>Ensure compliance with risk policies and limits.</span></li> </ul> <p><strong><span>Systems &amp; Process Improvement</span></strong></p><br> <ul> <li><span>Oversee finance systems (ERP, reporting, data).</span></li> <li><span>Drive digital transformation and process automation.</span></li> <li><span>Improve reporting efficiency and data quality.</span></li> </ul> <p><strong><span>Capex &amp; Investment Evaluation</span></strong></p><br> <ul> <li><span>Oversee capital expenditure planning and approvals.</span></li> <li><span>Assess investments with financial models and business cases.</span></li> <li><span>Support M&amp;A, expansion, and post-investment evaluations.</span></li> </ul> <p><strong><span>Tax &amp; Regulatory Compliance</span></strong></p><br> <ul> <li><span>Ensure compliance with tax, VAT, customs, and regulations.</span></li> <li><span>Manage transfer pricing and tax audits.</span></li> <li><span>Monitor regulatory changes and business impact.</span></li> </ul> <p><strong><span>Internal Controls &amp; Audit</span></strong></p><br> <ul> <li><span>Maintain strong control environment and risk management.</span></li> <li><span>Lead audit processes and implement improvements.</span></li> <li><span>Promote ethics, compliance, and transparency.</span></li> </ul> <p><strong><span>WHAT ARE WE LOOKING FOR?</span></strong></p><br> <p><strong><span>Technical Skills:</span></strong></p><br> <ul> <li><span>Master’s Degree in Finance, Accounting, Business Administration, or a related discipline.</span></li> <li><span>More than 15 years of experience in finance, including at least five years in senior leadership roles such as CFO, Finance Director, or Head of Finance.</span></li> <li><span>Strong background in accounting, budgeting, forecasting, treasury, working capital, tax, audit, controls, and financial reporting.</span></li> <li><span>Experience in the logistics and transportation sector</span></li> <li><span>Experience operating across multiple entities, and diverse business environments</span></li> <li><span>Experience with multinational organizations and IFRS reporting environments.</span></li> <li><span>Proven track record of leading and developing finance teams.</span></li> <li><span>Experience reporting to regional or international headquarters.</span></li> <li><span>Strong experiences in restructuration, M&amp;A, and business integration, </span></li> <li><span>Strong experience with ERP systems (SAP and JD Edwards / Oracle) and ERP implementation experience. </span></li> <li><span>Fluent in French, English and Arabic (Mand</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.</span><br> <strong>Work Arrangement:</strong><br> <span>This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.</span><br> <strong>**This position requires full-time in-office attendance for the first 3 months of employment to support onboarding and team integration. Following this initial period, the role transitions to a hybrid schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.**</strong><br><br><p><b>What you will do:</b></p><br><ul> <li>Prioritize, organize, and manage your workload to ensure timely resolution of customer support tickets, using advanced CX management tools (approx. 40%).</li> <li>Act as the primary point of contact for customers, efficiently resolving technical and administrative issues and addressing customer needs with precision and care (approx. 25%).</li> <li>Independently troubleshoot and resolve common technical glitches and administrative issues for SMB Deliverect accounts (approx. 15%).</li> <li>Conduct initial investigations and gather information for commercial and retention-focused requests for SMB accounts, and assist with commercial gesture requests (approx. 10%).</li> <li>Coordinate with internal teams and external partners, managing escalations to subject matter experts or the Investigation Team when issues require deeper technical analysis or fall outside direct ownership (approx. 10%).</li> </ul><br><p><b>What you will Bring: </b></p><br><ul> <li>Fluency in Arabic and English is essential, with strong written and verbal communication skills; fluency in French would be a significant advantage.</li> <li>At least 2 years of relevant experience in a customer support, IT Helpdesk or solutions consulting role, preferably within the SaaS industry, or equivalent work experience.</li> <li>Strong ownership skills to ensure high-quality and timely ticket follow-up and resolution.</li> <li>Excellent structure and organization abilities to efficiently handle your workload using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets.</li> <li>Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.</li> <li>Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time.</li> <li>Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals.</li> <li>Critical thinking and creative problem-solving when faced with challenging issues which require out-of-the-box troubleshooting.</li> <li>Autonomy and confidence to be self-driven and have the ability to handle pushback.</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. <br> We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. <br> At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It s a journey on which you rise. YOUR ROLE <br> <br> The Country Finance Manager leads the finance function, defines financial strategy, and ensures the company s financial stability while advising leadership. <br> <br> They oversee FP&amp;A, reporting, treasury, working capital, risk, compliance, tax, internal controls, etc. <br> <br> The role ensures strong financial governance and supports growth, profitability, cash flow, and operational efficiency in a dynamic and fast-moving environment. <br> <br> WHAT ARE YOU GOING TO DO? <br> <br> Leadership &amp; Team Development <br> <br> Lead and develop the finance team. <br> Build capabilities across finance functions. <br> Promote a culture of collaboration and continuous improvement. <br> <br> <br> <br> Financial Leadership &amp; Strategy <br> <br> Act as a strategic partner to executive leadership, influencing key business decisions. <br> Develop and execute financial strategies aligned with growth objectives. <br> Provide insights on pricing, investments, risks, and commercial performance. <br> Foster a culture of financial discipline and accountability. <br> <br> <br> <br> Planning, Budgeting &amp; Forecasting <br> <br> Lead budgeting, forecasting, and long-term financial planning. <br> Build financial models and scenario analyses (FX, commodities, costs). <br> Track performance vs. plans and ensure accountability for targets. <br> <br> <br> <br> Reporting &amp; Performance Analysis <br> <br> Deliver accurate financial reports and performance insights. <br> Conduct profitability and variance analysis across the business. <br> Develop KPIs, dashboards, and recommend performance improvements. <br> <br> <br> <br> Cost &amp; Operational Finance <br> <br> Drive cost optimization across operations and supply chain. <br> Analyze landed costs and operational profitability. <br> Support efficiency and cost-reduction initiatives. <br> <br> <br> <br> Financial Accounting &amp; Compliance <br> <br> Oversee closing processes and ensure accurate financial records. <br> Ensure compliance with IFRS, statutory requirements, and local regulations. <br> Manage consolidation and maintain audit-ready documentation. <br> <br> <br> <br> Governance &amp; Risk Management <br> <br> Ensure adherence to corporate governance and internal controls. <br> Collaborate with group functions (tax, audit, legal, FP&amp;A and treasury). <br> Identify and escalate financial and operational risks. <br> <br> <br> <br> Treasury &amp; Liquidity Management <br> <br> Manage cash flow, liquidity, and banking relationships. <br> Oversee financing instruments (loans, LCs, guarantees). <br> Monitor debt, covenants, and funding needs. <br> <br> <br> <br> Working Capital &amp; Credit Control <br> <br> Optimize receivables, payables, and inventory levels. <br> Manage credit risk, customer exposure, and collections. <br> Improve cash conversion cycle and liquidity efficiency. <br> <br> <br> <br> Financial Risk <br> <br> Monitor and report exposure to FX and commodity price risks. <br> Support hedging strategies within governance frameworks. <br> Ensure compliance with risk policies and limits. <br> <br> <br> <br> Systems &amp; Process Improvement <br> <br> Oversee finance systems (ERP, reporting, data). <br> Drive digital transformation and process automation. <br> Improve reporting efficiency and data quality. <br> <br> <br> <br> Capex &amp; Investment Evaluation <br> <br> Oversee capital expenditure planning and approvals. <br> Assess investments with financial models and business cases. <br> Support M&amp;A, expansion, and post-investment evaluations. <br> <br> <br> <br> Tax &amp; Regulatory Compliance <br> <br> Ensure compliance with tax, VAT, customs, and regulations. <br> Manage transfer pricing and tax audits. <br> Monitor regulatory changes and business impact. <br> <br> <br> <br> Internal Controls &amp; Audit <br> <br> Maintain strong control environment and risk management. <br> Lead audit processes and implement improvements. <br> Promote ethics, compliance, and transparency. <br> <br> <br> <br> WHAT ARE WE LOOKING FOR? <br> <br> Technical Skills: <br> <br> <br> <br> Master s Degree in Finance, Accounting, Business Administration, or a related discipline. <br> More than 15 years of experience in finance, including at least five years in senior leadership roles such as CFO, Finance Director, or Head of Finance. <br> Strong background in accounting, budgeting, forecasting, treasury, working capital, tax, audit, controls, and financial reporting. <br> Experience in the logistics and transportation sector <br> Experience operating across multiple entities, and diverse business environments <br> Experience with multinational organizations and IFRS reporting environments. <br> Proven track record of leading and developing finance teams. <br> Experience reporting to regional or international headquarters. <br> Strong experiences in restructuration, M&amp;A, and business integration, <br> Strong experience with ERP systems (SAP and JD Edwards / Oracle) and ERP implementation experience. <br><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master s Degree in Finance, Accounting, Business Administration, or a related discipline. <br> More than 15 years of experience in finance, including at least five years in senior leadership roles such as CFO, Finance Director, or Head of Finance. <br> Strong background in accounting, budgeting, forecasting, treasury, working capital, tax, audit, controls, and financial reporting. <br> Experience in the logistics and transportation sector <br> Experience operating across multiple entities, and diverse business environments <br> Experience with multinational organizations and IFRS reporting environments. <br> Proven track record of leading and developing finance teams. <br> Experience reporting to regional or international headquarters. <br> Strong experiences in restructuration, M&amp;A, and business integration, <br> Strong experience with ERP systems (SAP and JD Edwards / Oracle) and ERP implementation experience. <br> Fluent in French, English and Arabic (Mandatory) <br> <br> Leadership: Ability to inspire, guide, and develop a high-performing finance team. <br> Strategic Thinking: Long-term vision and capacity to align financial strategy with business growth objectives. <br> Communication: Clear and persuasive communication to influence executive decisions and engage stakeholders. <br> Problem-Solving: Skill in anticipating risks, resolving complex issues, and driving cost optimization. <br> Adaptability Flexibility to operate effectively in dynamic, multinational, and multi-entity environments. <br> <br> Member of the Executive Committee (CODIR) and Finance Business Partner</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>KEY DIMENSIONS: SCOPE &amp; SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment &amp; Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a&nbsp; comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions &amp; content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame &amp; in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS&nbsp;</b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients &amp; the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b>&nbsp;</li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries &nbsp;of operation, with strong communication skills</li><li><b>Role model</b> of PTW&nbsp;behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven&nbsp; track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>