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<p>Foundever is recruiting customer service representatives for its Yaacoub El Mansour site for a client operating in the large retail and home appliance sector. The role involves providing back-office and front-office customer assistance, focusing on customer loyalty and satisfaction by offering complete and reliable solutions to their requests.</p><p>Key Responsibilities:</p><ul><li>Receive customer calls, process chats and emails.</li><li>Listen to and diagnose customer needs to provide appropriate solutions.</li><li>Apply defined processes and master tool usage.</li><li>Report any information that helps identify malfunctions or improve procedures.</li><li>Contribute to the smooth running of the service.</li><li>Ensure qualitative and quantitative objectives set by management are met.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Required:</p><ul><li>Baccalaureate degree or higher.</li><li>First experience in customer service and back office is desirable.</li><li>Knowledge of renewable energies and new technologies is desirable.</li><li>Very good level of French (spoken and written).</li><li>Good listening and service skills.</li><li>Good knowledge of computer tools.</li><li>Assiduous, committed, punctual.</li></ul>

<p>The Morocco Innovation and Evaluation Lab (MEL) is looking to hire a Senior Research Associate (SRA) to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco. The Senior Research Associate will support the implementation of an impact evaluation conducted by a team of international researchers in partnership with the UM6P- OCP ecosystem. This position will be based in our offices at the University Mohammed VI Polytechnic campus in Rabat.</p><p>The MEL works in close collaboration with the public, private, NGO, and philanthropic sectors in Morocco to conduct evaluations that speak to their priorities and share rigorous evidence to inform their decisions.</p><p>The position offers a unique opportunity for the Senior Research Associate to support the research infrastructure of the Morocco Innovation and Evaluation Lab and assist the research project in the design and implementation of impact evaluations as well as data collection, management, and analysis, in an organization undertaking cutting-edge development research. The Senior Research Associate will be directly supervised by the MEL s Director and the Research Manager. The Senior RA will work closely with senior staff from J-PAL and CID, academic researchers and other field staff to perform a variety of research tasks. This research project is a qualitative pilot study designed to inform the development of a full randomized controlled trial (RCT) aimed at strengthening equity in 1337's admissions process. It is conducted by affiliated and international researchers, including Esther Duflo (MIT), Bruno Crepon (ENSAE), Rema Hanna (Harvard University), Florencia Devoto (UM6P), and Kamil Kohen (Paris School of Economics).</p><h3>Key Responsibilities:</h3><p>The Senior Research Associate is responsible for the supervision of the project and its successful implementation in the field, which includes:</p><ul><li>Propose and, as appropriate, implement innovations in the different stages of a project in coordination with Principal Investigators;</li><li>Maintain and grow effective relationships with partner organizations;</li><li>Oversee and lead the field research activities, including the implementation of the evaluation, according to the research design in coordination with partners;</li><li>Supervise a maximum of two Research Associates working on the projects;</li><li>Assist with hiring survey firms, including drafting terms of reference;</li><li>Liaising with field staff running the evaluations and collaborating with them including travel to research field sites;</li><li>Conduct background research in conjunction with field research activities;</li><li>Designing survey questionnaires, conducting qualitative research, refining study design and surveying instruments;</li><li>Supervise in person or phone data collection and ensure the good quality of the data;</li><li>Assist with the preparation of administrative databases;</li><li>Assist with data cleaning and preliminary data analysis; and</li><li>Any other work assigned by Principal Investigators.</li></ul><p>He/she will also be responsible for ensuring good communication and organization on a daily basis:</p><ul><li>Facilitate, strengthen and maintain effective and efficient communication as the primary contact point with Principal Investigators;</li><li>Provide periodic updates on project activities to PIs and subject experts;</li><li>Participate in the planning and design of any outreach activities;</li><li>Ensure that project activities are on schedule and prepare project update reports according to agreements with funders and partners.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3><h4>Education:</h4><p>A Master's Degree in economics, public policy, mathematics, statistics or related technical fields including training in microeconomics, econometrics, statistics, and advanced mathematics; Graduate-level coursework in economics is a plus.</p><h4>Experience:</h4><p>Minimum 3 years of relevant experience, including 2 years of research experience; Experience with STATA and/or R data analysis software is a must; experience interpreting data analysis; experience with academic writing; Experience with budget management is a plus; Experience with living in Morocco is a strong advantage.</p><h3>Skills</h3><p>Very strong quantitative, organisational, and communication skills are necessary; Fluency in French and in English. Arabic command is a strong advantage; Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player; Demonstrated ability to manage high-level relationships with partner organisations; Familiarity with evaluation methods and randomized controlled trials preferred; Ability to work under pressure and meet deadlines.</p>

<p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Research and data collection<ul><li>Designing survey instruments.</li><li>Conducting field visits to monitor implementation.</li><li>Cleaning data and assisting in the preliminary analysis.</li><li>Conduct intermediate data analyses on usage and other key indicators, as agreed with the implementing partners.</li><li>Preparing and overseeing pilot and endline data collections. This includes coding surveys on SurveyCTO, training surveyors as well as monitoring and reporting on data entry.</li><li>Refining the design and the survey instruments of the study after the pilot.</li><li>Assisting in the writing of project reports and policy memos.</li><li>Any other work assigned by Principal Investigators (PIs).</li></ul></li><li>Project management and communication<ul><li>Coordinating with the local implementing partner running the program under evaluation. This includes being in regular contact with local and central program implementation teams in order to submit and receive data requests, raising awareness about the research protocols, responding to questions and requests as well as to present intermediate insights where relevant (e.g. flagging low usage).</li><li>Maintaining a detailed project tracker, breaking deliverables into sub-tasks with timelines and effort estimates, monitoring progress, and flagging problems early.</li><li>Maintaining structured communication with the remote PI team and MEL leadership, including weekly updates, meeting agendas and notes, documented action items, and proactive escalation of blockers or dependencies.</li></ul></li></ul><p>What We Offer:</p><p>This position is offered as an initial one-year contract with a comprehensive benefits package, including health insurance, 30 days of paid annual leave, retirement contributions, and access to UM6P's campus facilities, including a fully equipped gym and indoor swimming pool. You will join a dynamic and international team of research associates, MEL permanent staff, and researchers based both in Morocco and abroad. As part of the UM6P community, you will also have the opportunity to participate in the university's vibrant academic life through research seminars, conferences, and other events featuring scholars and practitioners from leading institutions around the world.</p><p>Location: The full-time role will be based in Rabat, Morocco.</p><p><strong>Desired Candidate Profile</strong></p><p>A Master's Degree in economics, public policy, math, statistics or related technical fields including training in microeconomics, econometrics, statistics, and advanced mathematics.</p><p>Experience with living in Morocco or a developing country is a strong advantage.</p><p>Previous experience in development research preferred.</p><p>Familiarity with randomized controlled trials is a strong plus.</p><p>Prior experience working with large data sets and programming in Stata, SAS, R or other statistical programs is necessary.</p><p>Prior experience working with Survey CTO or other survey design tools is a plus.</p><p>Additional Competencies:</p><ul><li>Excellent communication and interpersonal skills, with sensitivity to cross-cultural contexts and different stakeholders (including PIs). This role requires to be a proactive communicator when coordinating meetings, raising questions and flagging problems.</li><li>Fluency in English and French, and a good command of (Moroccan) Arabic.</li><li>Demonstrate strong time management skills, while recognizing that the nature of project work and peaks in workload may occasionally require flexibility in working hours to meet key milestones and deliverables.</li><li>Be a collaborative team player, willing to support colleagues and contribute across projects when needed.</li><li>Demonstrated ability to manage relationships with partner organizations.</li><li>Strong problem-solving skills and proactive approach.</li><li>Be self-motivated, and a willingness to learn will be essential for doing well in this position.</li></ul>

<p>Position: Security Technical Pre-Sales Engineer Job Description: Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/</p><p>We are looking for the next Security Technical Pre-Sales Engineer to join our team in Morocco. This position will have to:</p><ul><li>Support the sales organization in technical aspects.</li><li>Responsible for working with Vendor, Business partners and End users.</li><li>Identify opportunities based on Business partner and End user requirements.</li></ul><p>Technical:</p><ul><li>Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service recommendations based on End User requirements.</li><li>Design, create and optimize security solution architectures and system configurations.</li><li>Conduct technical workshops, enablement sessions, product demonstrations and hands-on training for Business Partners, End Users.</li><li>Support Business Partners throughout Proof of Concept and Proof of Value activities, from solution design and deployment to testing and final technical validation.</li><li>Assist the sales organization in preparing technical proposals, responding to RFPs/RFIs and presenting recommended solutions to customers.</li><li>Keep up to date with new products, cybersecurity technologies and industry trends, while maintaining the required vendor certifications.</li><li>Educate internal sales teams and Business Partners on products, solutions, competitive positioning and security best practices.</li></ul><p>Sales:</p><ul><li>Quote to order process: provide quotes, technical support, data sheets, placing purchase orders.</li><li>Active collaboration in the business unit achievements and KPIs.</li><li>Coordinate with internal and external teams to ensure customer and vendor satisfaction.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Engineer/5-year degree and 3-5 years of related experience.</p><p>Experience: Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, NDR, Email Security, Data Loss Prevention (DLP), Identity Security, IAM, Zero Trust and Cloud Security. Experience with Routing, Switching, VPN, Network Security, SD-WAN, Wireless Networking, Public and Private Cloud, IPS/IDS, SIEM, SOAR, ZTNA, WAF, CASB, SASE, Secure Web Gateway (SWG) and Next-Generation Firewalls (NGFW). Knowledge of cloud-native security technologies, including CNAPP, CSPM, CWPP and cloud workload protection. Experience in solution sizing, security architecture design, Proof of Concept execution, troubleshooting, technical demonstrations and customer presentations. Familiarity with virtualization technologies, Windows and Linux environments, as well as public cloud platforms such as Microsoft Azure, AWS and Google Cloud Platform, is a plus. Fluent in English and French.</p>

<p>ARROW Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a sales operation associate (English speaker) , What you will be doing at ARROW: Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately, Providing administrative support to the sales team, Handling Vendor requests and issues related to orders</p><p><strong>Desired Candidate Profile</strong></p><p>Fluent level in (English C1) Excellent written and oral communication skills, Ability to work in teams and collaborate with other departments</p>

<p>Responsible for fulfilling purchase orders and managing backlog. Expedite factory purchase orders to meet customer open order demands. Match open orders to customer backlog and make requested schedule changes. Maintain manual bonds for non-e- compass accounts. Send requests for corporate allocations for backlog. Expedite backlog. Bond maintenance at the direction of the material planner. Manage consignment billings and sure ships as well as EDI ship- complete of released orders.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent level in (English C1)</li><li>Excellent written and oral communication skills,</li><li>Ability to work in teams and collaborate with other departments,</li></ul>

<p>Position: Palo Alto Technical Pre-Sales Engineer Job Description: Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/</p><p>We are looking for the next Palo Alto Technical Pre-Sales Engineer to join our team in Morocco. This position will have to:</p><ul><li>Palo Alto products promotion.</li><li>Support the sales organization in technical aspects.</li><li>Responsible for working with Vendor, Business partners and End users.</li><li>Identify opportunities based on Business partner and End user requirements.</li></ul><p>Technical:</p><ul><li>Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service recommendations based on End User requirements.</li><li>Design, create and optimize security solution architectures and system configurations.</li><li>Conduct technical workshops, enablement sessions, product demonstrations and hands-on training for Business Partners, End Users.</li><li>Support Business Partners throughout Proof of Concept and Proof of Value activities, from solution design and deployment to testing and final technical validation.</li><li>Assist the sales organization in preparing technical proposals, responding to RFPs/RFIs and presenting recommended solutions to customers.</li><li>Keep up to date with new products, cybersecurity technologies and industry trends, while maintaining the required vendor certifications.</li><li>Educate internal sales teams and Business Partners on products, solutions, competitive positioning and security best practices.</li></ul><p>Sales:</p><ul><li>Quote to order process: provide quotes, technical support, data sheets, placing purchase orders.</li><li>Active collaboration in the business unit achievements and KPIs.</li><li>Coordinate with internal and external teams to ensure customer and vendor satisfaction.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Engineer/5-year degree and 3-5 years of related experience.</p><p>Experience: Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, NDR, Email Security, Data Loss Prevention (DLP), Identity Security, IAM, Zero Trust and Cloud Security. Experience with Routing, Switching, VPN, Network Security, SD-WAN, Wireless Networking, Public and Private Cloud, IPS/IDS, SIEM, SOAR, ZTNA, WAF, CASB, SASE, Secure Web Gateway (SWG) and Next-Generation Firewalls (NGFW). Knowledge of cloud-native security technologies, including CNAPP, CSPM, CWPP and cloud workload protection. Experience in solution sizing, security architecture design, Proof of Concept execution, troubleshooting, technical demonstrations and customer presentations. Familiarity with virtualization technologies, Windows and Linux environments, as well as public cloud platforms such as Microsoft Azure, AWS and Google Cloud Platform, is a plus. Fluent in English and French.</p>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of:</p><p>Receiving incoming customer calls</p><p>Actively listening to the interlocutors</p><p>Identifying their needs, analyzing their requests, and directing them</p><p>Maintaining the highest quality of customer service</p><p>Guaranteeing the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join Intelcia Tech and transform the future of IT with us! Intelcia Tech is a leading player in IT outsourcing and digital transformation. With over 20 years of expertise, we currently operate in 5 strategic areas: Infrastructure, Cloud, Application Solutions, Cybersecurity, Data, and AI.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our projects, we are looking for a Java &amp; PL/SQL Expert who will be responsible for the quality of our applications.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your missions will consist of:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design, develop and maintain robust and high-performance backend applications in a Java/Spring environment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure optimal interfacing between the application layer (Java) and the database (Oracle).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and optimize the data layer: packages, procedures, functions and triggers in PL/SQL.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform end-to-end performance analyses (Java code, SQL queries &amp; PL/SQL processing), diagnose slowdowns and propose tuning solutions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implement good development practices (Clean Code, TDD, code reviews) and structuring.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the application lifecycle: participate in the acceptance testing, performance testing and production deployment phases.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write the technical documentation associated with the developments carried out.</font></font></li></ul><p>Comp tences Techniques</p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Java &amp; Spring Framework Expertise: Advanced Java proficiency: very good level of development (Java 11, 17 or higher). Spring Framework Expertise: Spring Boot, Spring Core, Spring Security, Spring Data.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Architecture &amp; Web Services: design and development of REST APIs / microservices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ORM &amp; Data Access: mastery of JPA / Hibernate and fine integration with relational databases.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development tools: proficiency in Git, Maven...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Database Expertise (Oracle &amp; PL/SQL): Confirmed mastery of the PL/SQL language: packages, stored procedures, exception handling, cursors, associative tables.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of SQL: DDL, DML, complex queries, joins, aggregates, subqueries, CTE.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My proficiency with Oracle tools: SQL Developer, TOAD, etc.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Bac + 5 (Master's degree or engineering school) in information systems</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Minimum 6 years in a similar position</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and precision: attention to detail and critical analytical skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy: Able to manage priorities and work proactively.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communication: Excellent communication skills, both written and oral, to interact with technical and non-technical teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit: enjoying collaboration and contributing to collective success.</font></font></li></ul>

<p>The customer service representative in technical support has the main mission to collect and then process remotely the requests of users in difficulty regarding the use of computer equipment. Reporting to the team leader, his mission consists of: Solving technical problems of operation and maintenance by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking up the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Sense of listening and orientation. Good diagnostic and analytical skills. Successful training related to the requested technical competence.</p>

<p>Intelcia Tech is a reference player in IT outsourcing and digital transformation. With over 20 years of expertise, we are involved in 5 strategic areas: Infrastructure, Cloud, Application Solutions, Cybersecurity, Data and AI. With a dynamic team of over 800 employees, we help companies and public institutions meet their technological challenges through our service centers in France, Morocco, Cameroon, Madagascar, Portugal, and Egypt. Our mission is to combine the best talents with the latest cutting-edge technologies to offer high value-added services that make a difference. Passionate about IT and innovation? Your next adventure starts here!</p><p>As part of strengthening our teams, we are looking for a JAVA/PL SQL Technical Functional Expert with solid expertise in modern Java and PL/SQL technologies and microservices architectures.</p><p>Main Missions:</p><p>Functional &amp; Analysis Aspect:</p><ul><li>Requirements Gathering and Analysis: Lead workshops with users/stakeholders to define and frame the needs for application evolution or creation.</li><li>Document Drafting: Draft specifications, detailed functional specifications (SFD), and acceptance test plans.</li><li>Coordination &amp; Interface: Act as the primary intermediary between business (MOA) and technical (MOE) departments to ensure a thorough understanding of the stakes.</li><li>Testing and Validation: Define the testing strategy, develop and execute functional test cases, and support users during UAT (User Acceptance Testing) phases.</li><li>Support &amp; Coaching: Provide N2/N3 functional support, manage complex anomalies, and support change management (training, user guides).</li></ul><p>Technical &amp; Development Aspect:</p><ul><li>Design &amp; Modeling: Participate in database design and relational schema modeling.</li><li>PL/SQL Development: Write, optimize, and maintain complex PL/SQL code (Stored Procedures, Packages, Functions, Triggers, Views, and Materialized Views).</li><li>Data Population &amp; Flows: Design and develop integration scripts, batch processing jobs, and data exchange flows (interface with other information systems via API, ETL, or scripts).</li><li>Performance Optimization: Analyze and optimize underperforming SQL/PLSQL queries (Execution plan analysis, indexing, TKPROF, AWR).</li><li>Technical Testing &amp; Deployment: Perform unit and technical integration tests, prepare delivery packages, and participate in production deployments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Skills:</p><p>Technical Skills:</p><ul><li>DBMS &amp; Languages: Advanced proficiency in PL/SQL and SQL within the Oracle environment (versions 12c, 19c or higher).</li><li>Development Tools: Proficiency in SQL Developer, TOAD, PL/SQL Developer, or equivalent environments.</li><li>Tuning &amp; Performance: Good knowledge of Oracle architecture, query optimization, and management of large data volumes (Big Data / Data Warehouse).</li><li>Integration &amp; Flows: Experience in managing data flows (flat files, JSON/XML, Shell/Linux scripts) and ideally knowledge of an ETL tool (Oracle Data Integrator - ODI, Talend, etc.).</li><li>Version Control: Use of Git, SVN, or GitLab.</li></ul><p>Functional &amp; Cross-functional Skills:</p><ul><li>Business Analysis: Ability to quickly grasp business stakes.</li><li>Document Engineering: Fluency in writing clear and structured specifications.</li><li>Project Methodologies: Practice of V-cycles and/or Agile methodologies (Scrum, Kanban).</li></ul><p>Personal Qualities:</p><ul><li>Listening and Communication Skills: Ease of interaction with both technical and non-technical profiles.</li><li>Analytical and Synthesis Skills: Aptitude to break down complex problems into functional and technical sub-components.</li><li>Rigor and Autonomy: Ability to manage priorities, meet deadlines, and deliver secure and documented code.</li><li>Proactivity: Positive critical thinking to suggest architectural or functional improvements.</li></ul><p>Education: Bac+4/5 degree in Computer Science (Engineering School, University Master's degree) or equivalent.</p><p>Experience: Confirmed experience of 6 years minimum in a similar role (Techno-functional Consultant, PL/SQL Developer-Designer).</p><p>Work Environment &amp; Tools:</p><table><thead><tr><td>Category</td><td>Tools / Technologies</td></tr></thead><tbody><tr><td>DBMS &amp; Main Language</td><td>Oracle, PL/SQL (Essential)</td></tr><tr><td>System &amp; Scripting</td><td>Unix / Shell (Essential)</td></tr><tr><td>Source Code Management</td><td>GIT (Essential)</td></tr><tr><td>Data Exchange</td><td>JSON, XML (Essential)</td></tr><tr><td>Secondary Language</td><td>Java (v8+ with Lambda expressions) (Desirable)</td></tr><tr><td>Software Package</td><td>Kenan FX / Arbor (Desirable)</td></tr><tr><td>Tracking / Ticketing</td><td>Jira (Desirable)</td></tr></tbody></table>

<p>Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system. Responsibilities: To determine the suppliers required for the operations of each trip, including the allocation of rooms.</p>

<p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your role</p><p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&amp;B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p>Your profile</p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent presentation and professional attitude.</li><li>Keen sense of service and hospitality.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and adaptability skills.</li><li>Sense of discretion and absolute respect for confidentiality.</li><li>Organization, rigor, and attention to detail.</li><li>Team spirit and ability to collaborate with different departments.</li><li>Good command of French and English. Knowledge of other languages is an asset.</li><li>Knowledge of luxury hotel standards is highly appreciated.</li></ul><p>Your personality</p><p>We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to turn every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.</p>

<p>Within the framework of strengthening our teams, M venpick Mansour Eddahbi Marrakech is recruiting a Concierge.</p><p>Your role:</p><p>As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our clients throughout their stay by offering them a personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners.</p><p>Your main responsibilities:</p><ul><li>Welcome clients with professionalism, elegance, and friendliness.</li><li>Listen to clients' expectations and offer personalized recommendations.</li><li>Organize and coordinate clients' special requests: restaurants, excursions, visits, activities, transport, events, etc.</li><li>Provide accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences.</li><li>Anticipate clients' needs and offer experiences tailored to their preferences.</li><li>Develop and maintain an excellent relationship with local partners and service providers.</li><li>Ensure follow-up of reservations and services organized for clients.</li><li>Coordinate requests with the different hotel departments to ensure a seamless experience.</li><li>Ensure personalized follow-up of VIP clients and specific requests.</li><li>Manage any complaints with tact, responsiveness, and professionalism.</li><li>Ensure client satisfaction before, during, and after their stay.</li><li>Ensure effective information transfer between teams.</li><li>Guarantee compliance with M venpick's quality and service standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent knowledge of Marrakech and its main points of interest.</li><li>Excellent presentation and professional attitude.</li><li>Strong sense of hospitality and customer satisfaction.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and advisory skills.</li><li>Excellent organizational skills and ability to manage multiple requests simultaneously.</li><li>Responsiveness, availability, and ability to work under pressure.</li><li>Attention to detail and constant concern for excellence.</li><li>Good command of French and English. Proficiency in other languages is an asset.</li><li>A network of local contacts in the fields of catering, transport, leisure, and tourism is a real advantage.</li></ul><p>Your personality:</p><p>We are looking for an elegant, dynamic, curious person who is naturally service-oriented. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</p>

<p>A true right-hand to the General Management, you play a central role in the organization, coordination, and follow-up of the establishment's activities. You evolve at the heart of a demanding, confidential, and international environment, where attention to detail, discretion, and service excellence are essential.</p><p>Ensure the management and optimization of the General Management's agenda.</p><p>Organize meetings, appointments, travel, and professional events.</p><p>Prepare files, presentations, minutes, and necessary support materials for meetings.</p><p>Ensure follow-up of decisions and actions initiated by Management.</p><p>Coordinate exchanges between General Management and the various hotel departments: Accommodation, Reception, Food &amp; Beverage, Housekeeping, Finance, Human Resources, Sales, Technical, etc.</p><p>Participate in the monitoring of performance indicators and the preparation of reporting.</p><p>Contribute to the follow-up of the establishment's strategic and operational projects.</p><p>Ensure fluid and professional communication with internal and external stakeholders.</p><p>Manage confidential information and files with the utmost discretion.</p><p>Participate in the organization of events, partner meetings, and VIP visits.</p><p>Anticipate Management's needs and provide real support in the daily management of the establishment.</p><p>Act as a relay for the hotel's image, values, and standards of excellence.</p><p><strong>Desired Candidate Profile</strong></p><div>Higher education in hospitality, management, administration, or a similar field. Significant experience as an Executive Assistant, ideally in high-end hospitality, luxury, or an international environment. Excellent organizational and prioritization skills. Excellent written and oral communication skills. Perfect command of office tools. Excellent presentation and a keen sense of confidentiality. High capacity for adaptation, reactivity, and anticipation.</div>

<p>Operate and monitor production machinery following safety and quality standards. Perform routine equipment inspections and report issues. Load/unload materials and document production data. Maintain a clean, organized workspace. Collaborate with team to meet production goals. Follow health and safety regulations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Experience in manufacturing preferred.</li><li>Basic mechanical skills and attention to detail.</li><li>Physical ability to handle repetitive tasks and moderate lifting.</li><li>Strong safety awareness and communication skills.</li><li>Ability to work in a team and adapt to shift schedules.</li></ul>

<p>In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.</p><p><b><br></b></p><p><b>ROLE ET RESPONSABILITES:</b></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the day-to-day operations of HR administration and ensure compliance with personnel processes and files. Prepare and verify payroll, and file social security and administrative declarations in accordance with legal and regulatory requirements. Implement and guarantee the application of the company's HR policies, procedures, and processes. Monitor HR performance indicators and extract reports from internal tools. Support and advise employees on HR policies, internal procedures, and labor law issues. Contribute to the continuous improvement of HR processes and propose solutions or tools to optimize practices. Respond to employee inquiries regarding personnel administration, compensation, and HR matters. Manage and monitor employee administrative files throughout their employment. Serve as the HR liaison with administrative authorities, particularly the Labor Inspectorate, and ensure compliance with legal and regulatory obligations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>REQUIRED EXPERIENCE AND SKILLS</b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience of 3-5 years in a similar role in personnel administration or HR operations. Sound knowledge of labor law and social regulations. Experience using a Human Resources Information System (HRIS). Proficient in office software, particularly Microsoft Excel and Word. Proficient in payroll software.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisational skills, discretion and the ability to manage multiple priorities. Good interpersonal skills and the ability to work collaboratively with different stakeholders.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications, certifications and training required</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree in human resource management or another relevant field</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A Master's degree in HR would be an asset</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: French: fluent (spoken and written). English: advanced professional level (spoken and written). Arabic: fluent (spoken and written).</font></font></p>

<p>In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Align SAP accounting data with the SAGE reference system</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create and update reference data (third-party accounts, accounting accounts, analytical axes, cost centers, etc.).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Carry out the necessary accounting and analytical reclassifications</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularize customer and supplier accounts, ensure account reconciliation and monitoring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recovery and validation of accounting balances (new balances, construction accounts, fixed assets, IFRS 16 entries, etc.)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the consistency between SAP and SAGE, analyze discrepancies, and propose corrective actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the documentation of completed processing and the improvement of accounting processes.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main areas of focus for the mission</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regularization of supplier creation in SAP and reliability of accounting via third-party accounts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Creation and regularization of Purchase Requests in SAP when necessary</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Import of suppliers and expenses to be allocated that are present in SAGE but absent from SAP</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Improving the reliability of customer account monitoring and implementing the reconciliation of intra-Group and non-Group accounts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resumption of fixed assets in service and regularization of construction accounts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Accounting for missing IFRS 16 entries</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resumption of new operations not integrated into SAP since 2023 as well as historical operations from 2022</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Correction of discrepancies in results generated by anomalies in the reversal of balances</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Overall reliability of accounting and analytical data to guarantee consistency between SAP and SAGE</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education in accounting, finance or management (Bachelor's + 4/5 years)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience (minimum 7-10 years) in general accounting, ideally in an SAP ERP environment</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of accounting processes (customers, suppliers, fixed assets, closings, IFRS 16, reconciliations and matching)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with migration projects, data recovery, or compliance upgrades of accounting ERP systems</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of SAP (FI/CO) and SAGE</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent mastery of Excel</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, autonomy, analytical skills and the ability to handle complex accounting issues</font></font></p>

<p>At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p><p>About the Role We are looking for a Supply Chain Capacity Management Engineer to join our team in Casablanca. In this role, you will be responsible for ensuring alignment between supplier production capacities and operational requirements. You will work in a dynamic industrial environment, supporting capacity planning activities and contributing to the feasibility of production plans</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Monitor and assess supplier production capacities.</li><li>Consolidate capacity data and identify potential risks against production requirements.</li><li>Participate in capacity increase studies in collaboration with cross-functional teams.</li><li>Define optimal production scenarios to ensure production plan feasibility and capacity achievement.</li><li>Determine supplier capacity requirements and confirm parts availability.</li><li>Analyze capacity constraints and contribute to mitigation plans when needed.</li><li>Evaluate supplier proposals considering capacity, cost, and lead-time impacts.</li><li>Provide regular progress reports and escalate capacity-related issues when necessary.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Your Profile</h2><ul><li>Master's degree in Supply Chain, Industrial Engineering, or a related field.</li><li>3 to 5 years of experience in Supply Chain, Manufacturing, or Industrial Operations.</li><li>Strong knowledge of Supply Chain processes and capacity management.</li><li>Advanced proficiency in Excel and Power BI.</li><li>Fluency in English and French.</li><li>Strong communication and stakeholder management skills.</li><li>Excellent organizational abilities, analytical mindset, and attention to detail.</li><li>Ability to synthesize information, prepare reports, and communicate recommendations effectively.</li><li>Previous experience in the automotive or industrial sector is a plus.</li></ul>

<p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From self-driving cars to life-saving robots, our digital and software technology experts are pushing boundaries by providing unique R&amp;D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and no two days are the same.</p><p>About the position: We are looking for a Packaging Design Engineer (CAD Packaging Engineer) to join our Casablanca team. You will be responsible for the design and optimization of packaging solutions using CAD tools, while ensuring cost control, optimization of logistics flows, and compliance with quality requirements.</p><p>Job missions: • Conduct packaging studies and propose optimized solutions using CAD design tools. • Design and improve packaging concepts considering technical, logistical, and economic constraints. • Analyze packaging costs and identify optimization levers. • Reduce packaging waste and optimize transport volumes. • Ensure the compliance of deliverables with quality standards and applicable regulations. • Collaborate with project teams to support product development and industrialization. • Participate in continuous improvement initiatives related to packaging and industrial performance.</p><p>Your profile: • Bachelor's degree (Bac+3) in Mechanical Engineering, Design, Packaging, or a related field. • First experience (up to 2 years) in packaging, mechanical design, or an industrial environment. • Good knowledge of packaging design and optimization methods. • Proficiency in CATIA V5/V6 tools and knowledge of PLM environments. • Ability to solve technical problems and propose pragmatic solutions. • Analytical, organizational, and rigorous mindset. • Good communication skills in French and English. • Team spirit, autonomy, and results-oriented.</p><p>A few reasons to join us: Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences. Continuous learning: access to dedicated training and certifications for your technology, personalized support, and structured integration path. Diverse and high-impact projects: work with major clients in various sectors with stimulating business and technological challenges.</p><p>Our commitments and priorities: The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients. Capgemini is a responsible and multicultural global leader, bringing together nearly 300,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in transforming their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3 in Mechanical Engineering, Design, Packaging, or a related field.</li><li>First experience (up to 2 years) in packaging, mechanical design, or an industrial environment.</li><li>Good knowledge of packaging design and optimization methods.</li><li>Proficiency in CATIA V5/V6 tools and knowledge of PLM environments.</li><li>Ability to solve technical problems and propose pragmatic solutions.</li><li>Analytical, organizational, and rigorous mindset.</li><li>Good communication skills in French and English.</li><li>Team spirit, autonomy, and results-oriented.</li></ul>