وظائف مدير قسم المعجنات - الرباط المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Office/Unit/Project Description&nbsp;&nbsp;</b>&nbsp;</p><br> <br> <p>Morocco has been actively promoting green growth and green jobs through various initiatives and partnerships, with a specific emphasis on engaging youth and Small and Medium Enterprises (SMEs). The government has set ambitious targets for renewable energy and implemented policies to support sustainable development, such as the National Energy Transition Strategy which aims to increase the share of renewable energy, improve energy efficiency, and promote sustainable transportation.</p><br> <br> <p>The United Nations Development Programme (UNDP) in Morocco is playing a crucial role in supporting the country's green transition. The UNDP is working closely with SMEs and youth-led solutions to provide them with the necessary financial and technical support to participate in the green economy. These efforts are aimed at accelerating Morocco's progress in promoting sustainable development, creating green jobs, and supporting the growth of SMEs, while also addressing the challenges of climate change and empowering young people to take an active role in the green growth process.</p><br> <br> <p>The Green Growth and Jobs Accelerator (GGJA) is one out of three projects under the Danish-Arab Partnership Programme’s (DAPP) which is funded and managed by the Danish Ministry of Foreign Affairs. The GGJA is part of DAPP’s programme for Youth Employment and Entrepreneurship. UNDP has been implementing the GGJA which sits regionally as part of the UNDP Regional Bureau for Arab States’ Regional Youth Project Portfolio.</p><br> <br> <p>GGJA is implemented in Egypt, Jordan, Morocco, and Tunisia building on UNDP’s work and experience with implementing the SDG Accelerator for SMEs methodology which directly supports sustainable business development and commercial green growth in SMEs. The SDG Accelerator is a part of UNDP’s service offer UNDP Impact Venture Accelerators (IVA). The IVA is a practical approach to help businesses focus on delivering products/services, business models and business plans which contribute to the SDGs.&nbsp;</p><br> <br> <p>The objective of the Green Growth and Jobs Accelerator is to support established entrepreneurs and SMEs, of which a proportion will be youth-led, to accelerate green growth in their businesses and through this, support the local transition to a green and sustainable economy, and enable green jobs for youth.&nbsp;</p><br> <br> <p>Each year, in each of the four countries in mention, two 5-months Accelerators are implemented, and each Accelerator includes a cohort of up to 25 carefully recruited SMEs. Each company in the Accelerator develops one or more business plans for green growth also integrating relevant ways for the company to create jobs for youth, either as a result of the implementation of the business plan, as means to realize the business plan, or preferably both.&nbsp;</p><br> <br> <p>The United Nations Development Programme (UNDP) has launched the Green Growth and Jobs Accelerator in Morocco as part of its efforts to promote sustainable and inclusive development. The Accelerator offers the opportunity to small and medium-sized enterprises to integrate sustainability into their business models, thereby advancing green growth, job creation, and innovation in line with national priorities and the Sustainable Development Goals.</p><br> <br> <p>By the end of 2027, the programme is expected to engage up to two hundred Moroccan enterprises, providing targeted support through coaching, digital training, and facilitated access to investment opportunities. The initiative aims to generate one thousand direct jobs and an additional two thousand five hundred indirect jobs, with a particular emphasis on supporting youth-led businesses and enhancing the participation of women in green economic growth.</p><br> <br> <p>By focusing on strategic sectors such as sustainable agriculture, renewable energy, circular economy, and digital innovation, the Green Growth and Jobs Accelerator seek to contribute to the Morocco’s transition toward a low-carbon, climate-resilient economy. The initiative aims to strengthening the resilience and competitiveness of enterprises, expanding opportunities for decent work, and positioning Morocco as a regional leader in green and inclusive development.</p><br> <br> <p>Under the overall management and guidance of the UNDP Morocco Country Office, and in coordination with the UNDP Arab States Bureau’s Regional Youth Project Portfolio, the Accelerators will be implemented at the country level. The Morocco Country Office will provide strategic oversight, ensuring coherence with national priorities and alignment with UNDP’s global and regional frameworks.</p><br> <br> <p>Implementation will draw on the longstanding networks of the participating Country Offices, engaging relevant stakeholders across sectors, particularly small and medium-sized enterprises. Activities will be carried out in close collaboration with a regional management consulting firm, which supports the implementation process and provides strategic business development consulting on green growth and sustainable business instruments. This consultation includes, for example, advisory services on the development of business plans for new environmentally friendly products and services, the introduction of greener production or operational processes, and the integration of selected standards that can enable enterprises to access new markets.</p><br> <br> <p>Under the direct supervision of Democratic Governance Team Leader in the Moroccan Country office, the GGJA Project Coordinator is expected to perform the following responsibilities and duties:</p><br> <br> <p>The Project Coordinator will be responsible for the overall management of the Green Growth and Jobs Accelerator at the country level, ensuring effective delivery, strong private sector engagement, and alignment with national and regional priorities.&nbsp;</p><br> <br> <p><b>Scope of Work</b></p><br> <br> <p><b>1.Coordinate effective project planning and implementation.&nbsp;</b></p><br> <br> <ul> <li>Follow up the implementation of activities and financial management of the project, including the monitoring of SME cohorts and, where relevant, visits to enterprise premises to assess progress and results.&nbsp;</li> </ul> <br> <ul> <li>Coordinate the work of the implementing partner, ensuring that contractual outputs are delivered on time, at high quality, and with a tangible contribution to SME growth and green innovation.</li> </ul> <br> <ul> <li>Support engagement with the private sector stakeholders involved in project implementation.&nbsp;</li> </ul> <br> <ul> <li>Maintain operational dialogue with business associations, accelerators, innovation hubs, and financial actors relevant to SME support activities.</li> </ul> <br> <ul> <li>Maintain regular dialogue with public institutions at both local and national levels, as well as with academia and research networks, to ensure that enterprise support is connected to relevant policy frameworks and institutional ecosystems.</li> </ul> <br> <ul> <li>Ensure day to day coordination among partners and stakeholders, harmonizing approaches and securing synergies with other DAPP initiatives in the country and region, under the guidance of UNDP Morocco Country Office and the Regional Bureau for Arab States’ Regional Youth Portfolio.</li> </ul> <br> <br> <ul> <li>Ensure structured technical reporting and documentation of activities, including collecting data, monitoring results, and capturing innovations emerging from SME engagement.</li> </ul> <br> <ul> <li>Contribute to the preparation of cases and success stories for communication purposes, highlighting the impact of the project for both local and regional audiences.&nbsp;</li> </ul> <br> <p><b>2.Ensure effective implementation of SMEs Accelerators</b>&nbsp;</p><br> <br> <ul> <li>Ensure implementation of two five -month Accelerators per year in in close collaboration with the implementing partners.&nbsp;</li> </ul> <br> <ul> <li>Support recruitment of SMEs to accelerators through own channels and partners networks, with guidance from UNDP.&nbsp;</li> </ul> <br> <ul> <li>Take part in in all meetings related to the project and coordination meetings with Regional Bureau for Arab States and the implementing partners.&nbsp;</li> </ul> <br> <ul> <li>Participate in fortnightly learning sessions focusing on SME progress, methodology/tools application and other items relevant to the project.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Support delivery of joint sessions for SMEs including Joint Kick-off workshop, Impact Measurement and Management (IMM) workshop and Showcase.&nbsp;</li> </ul> <br> <ul> <li>Ensure systematic capture of SME results in line with results framework.&nbsp;</li> </ul> <br> <ul> <li>Support coordination with youth that are part of Youth4Sustainability and their engagement in the accelerators and support to SMEs, with the support of the Youth Development Delegate .&nbsp;&nbsp;</li> </ul> <br> <p><b>3.Ensure effective implementation of SME Finance outcome&nbsp;</b> &nbsp;</p><br> <br> <ul> <li>Conduct mapping of sustainable finance and risk finance providers relevant to participating SMEs.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Support matchmaking SMEs with potential investors or finance providers.&nbsp;</li> </ul> <br> <ul> <li>Document progress of dialogues between SMEs and finance actors, in collaboration with the implementing partner.&nbsp;<br> &nbsp;</li> </ul> <br> <p><b>4.Ensure effective implementation of Learning Modality&nbsp;</b>&nbsp;</p><br> <br> <br> <ul> <li>Support integration of learning materials into relevant stakeholder channels and platforms. Participate in technical design sessions and provide input relevant to the local context.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Facilitate coordination with business schools, universities, innovation hubs, accelerators, and incubators for outreach and dissemination of learning materials. Support onboarding of SME alumni to the Green Growth Community. Support use of the Regional Youth Project Platform (NextGen Youth Platform) for knowledge sharing, asset upload, and SME–youth connections.&nbsp;</li> </ul> <br> <p><b>5.Facilitate knowledge and capacity building, knowledge sharing&nbsp;</b>&nbsp;</p><br> <br> <ul> <li>Organize training, workshops, and capacity building activities in a consultative manner, involving technical experts and stakeholders that may include the government, private sector, NGOs, donors, and/or academia.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.&nbsp;</li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp;</p><br> <br> <p><b>Institutional Arrangement</b>&nbsp;</p><br> <br> <p>In this context, the Project Manager (PM) will work under the guidance and supervision of the Democratic Governance Programme Analyst and in close collaboration with team members.&nbsp;</p><br> <br> <p><b>Competencies</b>&nbsp;</p><br> <br> <p><b>Core</b>&nbsp;</p><br> <br> <br> <br> <p><b>Achieve Results:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline​&nbsp;</p><br> <br> <br> <br> <p><b>Think Innovatively:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements ​&nbsp;</p><br> <br> <br> <br> <p><b>Learn Continuously:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback​&nbsp;</p><br> <br> <br> <br> <p><b>Adapt with Agility:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible ​&nbsp;</p><br> <br> <br> <br> <p><b>Act with Determination:&nbsp;</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident​&nbsp;</p><br> <br> <br> <br> <p><b>Engage and Partner:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships​&nbsp;</p><br> <br> <br> <br> <p><b>Enable Diversity and Inclusion:</b>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination ​&nbsp;</p><br> <br> <br> <br> <p><i><b>Cross-Functional &amp; Technical competencies&nbsp;</b></i>&nbsp;</p><br> <br> <p><i><b>Thematic Area</b></i>&nbsp;</p><br> <br> <br> <p><i><b>Name</b></i>&nbsp;</p><br> <br> <br> <p><i><b>Definition</b></i>&nbsp;</p><br> <br> <br> <br> <p>Partnership management&nbsp;&nbsp;</p><br> <br> <br> <p>Emerging partnerships&nbsp;</p><br> <br> <br> <p>Ability to engage with emerging partners, develop and manage a strategy and develop approaches to developing and managing these new strategic partnerships.&nbsp;</p><br> <br> <br> <br> <p>Business Direction and Strategy&nbsp;</p><br> <br> <br> <p>Effective Decision Making&nbsp;</p><br> <br> <br> <p>Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.&nbsp;&nbsp;</p><br> <br> <br> <br> <p>Business Direction and Strategy&nbsp;</p><br> <br> <br> <p>Systems Thinking&nbsp;</p><br> <br> <br> <p>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system&nbsp;&nbsp;</p><br> <br> <br> <br> <p>&nbsp;Digital&nbsp;&nbsp;</p><br> <br> <br> <p>&nbsp;Digital business analysis&nbsp;</p><br> <br> <br> <p>&nbsp;Ability to support digital business&nbsp;</p><br> <br> <p>processes across a range of digital&nbsp;</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job description: The Fairmont La Marina Rabat Sal is recruiting a Front Desk Agent to join its team. Your role: Reporting to the Reception Supervisor, the responsibilities and essential functions of the position include: Welcoming guests, ensuring check-in and check-out, preparing bills and processing payments while guaranteeing exceptional service according to chain standards; Taking initiative and continuously offering a personalized experience for the guest; Escort guests to their rooms and explaining the operation of the hotel and its facilities; Promoting the hotel's outlets (restaurants, bars, and spa) by seeking opportunities to enhance guests' stays through upselling; Assigning rooms according to guest preferences (profile); Ensuring the promotion of the ALL loyalty program; Following up on guest requests (technical, laundry, lost and found, etc.); Participating in departmental information and training sessions; Managing cash registers and transactions; Handling and following up on complaints and ensuring communication; Maintaining a professional attitude Professional, smiling and remaining calm at all times. Respect the policies, procedures and service standards of the department and the company. All other tasks as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >A two-year post-secondary degree in Hotel Management; a minimum of two years' experience in Reception; excellent customer service and sales skills; ability to take initiative; adaptability and flexibility; knowledge of the Opera system; fluency in French and English; knowledge of other languages ​​is a plus</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>CAC (Centrale Automobile Chérifienne)</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a <strong>competitive dimension</strong>, focused on performance, ambition and customer satisfaction. It is also supported by a structured <strong>organizational culture</strong>, ensuring rigor, efficiency and process reliability, while a more moderate <strong>innovative component</strong> fosters adaptability and continuous improvement. </p><br><br> <br> Job : <p>• Creation and opening of import files ;<br>• Follow-up of files with various service providers (freight forwarders, carriers, etc.) ;<br>• Accounting and sending of documents to the Finance Department ;<br>• Updating tracking sheets and reports in Excel ;<br>• Filing and administrative management of import files.<br>&nbsp;</p><br><br> <br> Required profile : <p>• Bac+2 (Associate's degree or equivalent) in logistics, international trade, transport, purchasing, accounting, or equivalent;<br>• Proficiency in Microsoft Excel;<br>• Good organization, attention to detail, and follow-through skills;<br>• Good communication and coordination skills with service providers.<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<p><font dir="auto" ><font dir="auto" >Within the CloudOps Department, the Run Management service covers the following missions on its scope:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Management and supervision of Infrastructure Support activities</font></font></li><li><font dir="auto" ><font dir="auto" >Managing the backlog of requests</font></font></li><li><font dir="auto" ><font dir="auto" >Monitoring compliance with the service level agreement (SLA)</font></font></li><li><font dir="auto" ><font dir="auto" >Guarantee of the efficiency of ticket processing assigned</font></font></li><li><font dir="auto" ><font dir="auto" >Analysis and identification of impacts</font></font></li><li><font dir="auto" ><font dir="auto" >Identification of risk-related business processes and expression of supervision needs</font></font></li><li><font dir="auto" ><font dir="auto" >Facilitating a continuous improvement process</font></font></li><li><font dir="auto" ><font dir="auto" >Hot identification of r currents tickets</font></font></li><li><font dir="auto" ><font dir="auto" >Assistance, support, guidance and support for CloudOps teams in using support tools</font></font></li><li><font dir="auto" ><font dir="auto" >listening to user complaints and alerting product lines about encountered anomalies</font></font></li><li><font dir="auto" ><font dir="auto" >Provision of knowledge sheets on services and applications</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in computer science or engineering school or university, or equivalent experience</font></font></p><p><font dir="auto" ><font dir="auto" >Less than 3 years of experience in Service management / Run management.</font></font></p><p><font dir="auto" ><font dir="auto" >REQUIRED TECHNICAL ENVIRONMENT AND EXPERTISE:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Must Have: Indicator Management</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent oral and written communication skills</font></font></li><li><font dir="auto" ><font dir="auto" >Crisis management, RCA and REX steering</font></font></li></ul><p><font dir="auto" ><font dir="auto" >METHODS, ORGANIZATIONS AND INTERACTIONS:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Communicating clearly and effectively in writing and orally in French for smooth interactions with professionals and teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze situations and propose appropriate solutions while identifying areas for improvement.</font></font></li><li><font dir="auto" ><font dir="auto" >Respecting deadlines while maintaining high standards of quality and excellence</font></font></li><li><font dir="auto" ><font dir="auto" >Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals</font></font></li><li><font dir="auto" ><font dir="auto" >Apply a mindset of continuous improvement to optimize practices and results.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >RF RENCES:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >The following elements will be particularly appreciated in the context of the service:</font></font></li><li><font dir="auto" ><font dir="auto" >ITIL Certification</font></font></li><li><font dir="auto" ><font dir="auto" >English language required</font></font></li><li><font dir="auto" ><font dir="auto" >IT infrastructure knowledge</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for an assistant to support our Chief Information Security Officer (CISO) in his various tasks.</font></font></p> <p><font dir="auto" ><font dir="auto" >The ideal candidate will be organized, rigorous, and have a good understanding of IT security issues.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Note-taking:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO during meetings, conferences and interviews by taking accurate and complete notes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Support:</font></font></strong><font dir="auto" ><font dir="auto" > Assist the CISO in their daily tasks, by providing logistical and administrative support.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring of actions:</font></font></strong><font dir="auto" ><font dir="auto" > Ensure the proper execution of actions decided by the CISO, making sure that deadlines and quality standards are respected.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation:</font></font></strong><font dir="auto" ><font dir="auto" > Prepare, manage and archive documents related to information systems security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Coordination:</font></font></strong><font dir="auto" ><font dir="auto" > Collaborate with internal and external teams for the implementation of security policies.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Reports:</font></font></strong><font dir="auto" ><font dir="auto" > Write regular reports on the progress of security projects, security incidents and corrective actions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Awareness:</font></font></strong><font dir="auto" ><font dir="auto" > Participate in raising awareness and training employees on best practices in IT security.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Monitoring:</font></font></strong><font dir="auto" ><font dir="auto" > Ensuring technological and regulatory monitoring in matters of information systems security.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education:</font></font></strong><font dir="auto" ><font dir="auto" > Bac+2/3 in computer science, information systems security, or equivalent.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience:</font></font></strong><font dir="auto" ><font dir="auto" > Previous experience in a similar role is an asset.</font></font></li> <li> <strong>Comp tences :</strong> <ul> <li><font dir="auto" ><font dir="auto" >Proficiency in office software (Word, Excel, PowerPoint).</font></font></li> <li><font dir="auto" ><font dir="auto" >Basic knowledge of computer security principles.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent written and oral communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Sense of organization and rigor.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ability to work independently and as part of a team.</font></font></li></ul></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >For the development of its PHP competence center, </font></font><strong><font dir="auto" ><font dir="auto" >SQLI</font></font></strong> <strong> </strong><font dir="auto" ><font dir="auto" > is looking for people passionate about the web.</font></font></p> <p><font dir="auto" ><font dir="auto" >Interpersonal skills are one of our priorities and we are looking for talented individuals who can thrive within the team.</font></font></p> <p><font dir="auto" ><font dir="auto" >As a Magento Technical Expert, you will work on projects for clients of all sizes and across all sectors, offering a rich and varied professional overview. The high standards of our teams require us to constantly challenge our skills and expertise to ensure that technology serves our clients' satisfaction.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Main tasks:</font></font></strong> </p> <ul> <li><font dir="auto" ><font dir="auto" >Setting up the technical architecture for a set of projects;</font></font></li> <li><font dir="auto" ><font dir="auto" >Technical support for PHP/Magento developers;</font></font></li> <li><font dir="auto" ><font dir="auto" >to be the guarantor of the quality of deliverables;</font></font></li> <li><font dir="auto" ><font dir="auto" >Participation in technology monitoring within the technical department.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li><font dir="auto" ><font dir="auto" >You have at </font></font><strong><font dir="auto" ><font dir="auto" >least 5 years of experience in PHP/Magento development;</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >You have </font></font><strong><font dir="auto" ><font dir="auto" >a good knowledge of front-end technologies (HTML5/CSS3/Javascript);</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >You have </font></font><strong><font dir="auto" ><font dir="auto" >significant experience as a technical expert or lead developer</font></font></strong></li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As a </font></font><strong><font dir="auto" ><font dir="auto" >Python Technical Expert</font></font></strong><font dir="auto" ><font dir="auto" > , you will be required to implement the following activities (non-exhaustive and non-restrictive list):</font></font></p> <p><font dir="auto" ><font dir="auto" >Participate in defining project architectures in support of technical managers</font></font></p> <p><font dir="auto" ><font dir="auto" >To manage and monitor effective development while ensuring best practices</font></font></p> <p><font dir="auto" ><font dir="auto" >Create proofs of concept and develop complex modules.</font></font></p> <p><font dir="auto" ><font dir="auto" >To provide technical guidance to a team of developers</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >Research skills:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You have a perfect mastery of PYTHON/Django and you have at least 5 years of experience.</font></font></li> <li><font dir="auto" ><font dir="auto" >A perfect mastery of Code review</font></font></li> <li><font dir="auto" ><font dir="auto" >Do you have knowledge of Agile/SCRUM?</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of a front-end library/framework is a plus (Vuejs, React or Angular)</font></font></li> <li><font dir="auto" ><font dir="auto" >You possess analytical and synthesis skills and you have a good sense of listening.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are proactive, you have a sense of initiative and are a strong advocate for new ideas, and you also possess excellent interpersonal skills.</font></font></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>GEC – Global Experts Consulting recrute | Business Analyst Senior Trade Finance | Casablanca</span></b><br></p><br><p><span>Dans le cadre d’une nouvelle mission stratégique dans le secteur bancaire, nous recherchons un </span><b><span>Business Analyst Senior spécialisé en Trade Finance</span></b><span>, disposant d’une solide expertise métier et SI pour accompagner la digitalisation et l’optimisation des parcours clients et collaborateurs.</span><br></p><br><p><span>Minimum </span><b><span>8 ans d’expérience</span></b><span> en tant que Business Analyst, Product Owner ou Chef de Projet MOA dans le secteur bancaire</span><br></p><br><p><span>Au moins </span><b><span>3 ans d’expérience significative sur des projets Trade Finance</span></b><br></p><br><p><span>Excellente maîtrise des produits et processus Trade Finance : </span><b><span>Crédits Documentaires, Remises Documentaires, Garanties Internationales et Financements Trade</span></b><br></p><br><p><span>Connaissance significative de la solution </span><b><span>Finastra FTI</span></b><br></p><br><p><span>Bonne maîtrise des messages </span><b><span>SWIFT Trade : MT 7xx, MT 4xx et ISO 20022</span></b><br></p><br><p><span>Bonne connaissance de la </span><b><span>réglementation marocaine et des standards internationaux</span></b><span> applicables au Trade Finance</span><br></p><br><p><span>Expérience dans le recueil et l’analyse des besoins métiers, la modélisation des processus et la rédaction des </span><b><span>spécifications fonctionnelles / User Stories</span></b><br></p><br><p><span>Capacité Ã&nbsp; traduire des problématiques métier complexes en solutions applicatives en coordination avec les équipes IT</span><br></p><br><p><span>Expérience en </span><b><span>tests fonctionnels, recette UAT et conduite du changement</span></b><br></p><br><p><span>Maîtrise des environnements </span><b><span>Agile/Scrum et cycle en V</span></b><span>, ainsi que de Jira</span><br></p><br><p><span>Une expérience en </span><b><span>digitalisation des parcours Trade, portails clients ou automatisation du back-office</span></b><span> constitue un véritable atout</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><em>We Elevate. Digitally.</em></strong></p><br><p><strong>SQLI,</strong>&nbsp;leader européen de l’expérience client et de la transformation digitale, aide les grandes marques internationales à créer de la valeur grâce à la technologie et à l’innovation digitale. De la stratégie au déploiement des actifs technologiques de nos clients, nous imaginons et construisons des architectures robustes et performantes ainsi que des expériences engageantes en combinant technologies de pointe, méthodologies éprouvées et expertise technologique approfondie.</p><br><p>Afin de renforcer nos équipes (2200 personnes, réparties dans 12 pays), nous recrutons des collaborateurs passionnés et qui partagent nos valeurs&nbsp;: "&nbsp;<strong>Creative spirit, Commitment, Forward thinking</strong>."</p><br><br>Job Description<br><p>Nous recherchons un&nbsp;<strong>Scrum Master Senior</strong>&nbsp;disposant d’une solide expérience dans l’accompagnement des équipes et la conduite de projets en environnement&nbsp;<strong>Agile/Scrum</strong>.</p><br><p>Le/la Scrum Master aura pour mission de faciliter le fonctionnement des équipes Scrum, d’accompagner l’adoption des pratiques Agiles et de contribuer à la réussite de projets digitaux, notamment dans le domaine du&nbsp;<strong>e-commerce</strong>.</p><br><p><em><strong>Vos missions principales </strong></em>seront :&nbsp;</p><br><ul><li>Faciliter les cérémonies Scrum : Daily Scrum, Sprint Planning, Sprint Review et Sprint Retrospective.</li><li>Accompagner les équipes dans l’application des principes et pratiques Agile/Scrum.</li><li>Identifier et lever les obstacles pouvant ralentir ou bloquer l’équipe.</li><li>Favoriser l’autonomie, la collaboration et l’amélioration continue de l’équipe.</li><li>Accompagner le Product Owner dans la gestion et la priorisation du Product Backlog.</li><li>Suivre l’avancement des sprints et contribuer à la visibilité sur les indicateurs Agile.</li><li>Faciliter la communication entre les équipes techniques, métiers, Product Owners et parties prenantes.</li><li>Identifier les risques, dépendances et points de blocage et contribuer à leur résolution.</li><li>Mettre en place et suivre des actions d’amélioration continue.</li><li>Accompagner les équipes dans un contexte de transformation et de maturité Agile.</li><li>Participer à des projets digitaux et e-commerce à forts enjeux business.</li></ul><br>Qualifications<br><p><em><strong>Profil recherché :</strong></em></p><br><ul><li>Ayant minimum&nbsp;<strong>8 ans d’expérience en tant que Scrum Master</strong>, Agile Coach ou dans un rôle similaire.</li><li>Expérience significative sur des&nbsp;<strong>projets Scrum et Agile</strong>.</li><li>Expérience dans le secteur&nbsp;<strong>e-commerce / digital</strong>&nbsp;fortement appréciée.</li><li>Bonne maîtrise du framework&nbsp;<strong>Scrum</strong>&nbsp;et des pratiques Agile.</li><li>Expérience dans l’accompagnement d’équipes pluridisciplinaires.</li><li>Capacité à gérer les dépendances, les risques et les situations de blocage.</li><li>Excellentes capacités de communication, de facilitation et de leadership.</li><li>Aisance dans des environnements internationaux et multiculturels.</li><li><strong>Français courant et anglais professionnel/courant</strong>, à l’écrit comme à l’oral.</li><li>Esprit collaboratif, pragmatique et orienté amélioration continue.</li></ul><br>Additional Information<br><p><strong>Pourquoi rejoindre notre équipe ?</strong></p><br><ul><li>Un environnement dynamique et innovant, au sein d’une équipe passionnée par les technologies de données.</li><li>La possibilité de travailler sur des projets d’envergure, à la pointe des technologies cloud et Big Data.</li><li>Des opportunités d’évolution et de formation continue pour développer vos compétences.</li><li>Un cadre de travail flexible et des avantages attractifs.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Animer les interviews et ateliers avec les Category Managers, Merchandisers et autres parties prenantes métiers.</span><br><span>Recueillir, analyser et formaliser les besoins fonctionnels.</span><br><span>Définir la matrice décisionnelle et le dictionnaire des KPIs Merchandising.</span><br><span>Formaliser les règles de gestion et les méthodes de calcul des indicateurs.</span><br><span>Traduire les besoins métiers en spécifications fonctionnelles et techniques (SFD/STD).</span><br><span>Définir les cas d’usage liés Ã&nbsp; la rentabilité de l’espace, Ã&nbsp; l’assortiment et aux planogrammes.</span><br><span>Participer au Data Mapping entre les données Apollo en couche Silver et les données commerciales existantes en couche Platinum.</span><br><span>Travailler avec les équipes Data Engineering et Power BI pour garantir la cohérence entre les besoins métiers et leur implémentation.</span><br><span>Contribuer Ã&nbsp; la conception des maquettes UX/UI du dashboard MVP.</span><br><span>Participer Ã&nbsp; la recette fonctionnelle et Ã&nbsp; la validation des résultats.</span><br><span>Contribuer Ã&nbsp; la rédaction du guide utilisateur et Ã&nbsp; l’accompagnement des métiers vers la Self-BI.</span><br></span><br><span>Profil<span>Plus de 5 ans d’expérience en Business Analysis / AMOA BI ou Data.</span><br><span>Expertise fonctionnelle en Merchandising / Retail / Grande Distribution.</span><br><span>Bonne connaissance du Space Planning et idéalement de la solution Apollo.</span><br><span>Maîtrise des KPIs de rentabilité surfacique.</span><br><span>Expérience dans la rédaction de spécifications fonctionnelles et techniques.</span><br><span>Capacité Ã&nbsp; formaliser des règles de gestion et des dictionnaires de données.</span><br><span>Expérience dans la conduite d’ateliers métiers et la coordination avec des équipes techniques.</span><br><span>Bonne compréhension des modèles décisionnels et des outils BI.</span><br><span>La connaissance de Power BI constitue un atout.</span><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>As part of this role, your main tasks will be:</strong></p><br><br><p>● Design, develop, and maintain automated web tests with Playwright (TypeScript)</p><br><br><p>and Selenium (Java).</p><br><br><p>● Automate API and functional tests with Karaté DSL by integrating BDD scenarios.</p><br><br><p>● Write scenarios in Gherkin based on User Stories and business requirements.</p><br><br><p>● Test and validate REST APIs with tools like Postman.</p><br><br><p>● Automate mobile tests with Appium on Android and iOS environments.</p><br><br><p>● Run multi-browser and multi-device tests via BrowserStack.</p><br><br><p>● Perform exploratory and functional manual tests in addition to automation.</p><br><br><p>● Define and manage a test strategy aligned with quality and product goals.</p><br><br><p>● Manage test campaigns, traceability, and reporting with Jira XRAY.</p><br><br><p>● Set up and maintain quality-oriented CI/CD pipelines with GitLab CI and/or Jenkins.</p><br><br><p>● Manage versioning and continuous integration via GitLab.</p><br><br><p>● Build and maintain reliable datasets to ensure the robustness of automated scenarios.</p><br><br> <br> Required profile : <p><strong>Profile:</strong></p><br><br><p>Graduated with a Bac+5 (Master's degree) from an engineering school or equivalent university with a specialization in computer science, or with equivalent significant experience.</p><br><br><p><strong>Experience:</strong> 3 to 7 years in Full Stack Test Automation QA</p><br><br><p>Experience in the retail or large distribution sector would be a plus.</p><br><br><p><strong>Skills:</strong></p><br><br><p>● Mastery of agile methods, particularly SCRUM</p><br><br><p>● Excellent written and oral communication: Good written and oral communication in French for smooth interactions with the business team.</p><br><br><p>● Analytical and continuous improvement mindset: Ability to evaluate code and its impacts, as well as to question existing solutions to improve them.</p><br><br><p>● Ability to step back: Skill to evaluate problems objectively and propose improvement solutions.</p><br><br><p>● Ability to meet deadlines while maintaining high standards.</p><br><br><p>● Team spirit: Ability to collaborate effectively with team members to</p><br><br><p>achieve common goals</p><br><br> <br><br> </div>

<div><p><strong>PTP Finance Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>PTP Finance Specialist </strong>in Morocco. In this role, you will be accountable to reconcile all banks, reconciliation of outgoing payments, supplier SOA, regular payment and follow up of all third parties creditors including payment.</p><p><strong><em>Join us in connecting people and improving lives!             </em></strong></p>   <p><strong>In this PTP Finance Specialist position</strong></p><ul><li>You will control and process payments for cash suppliers across all products.</li><li>You will control and process payments for CDZ suppliers.</li><li>You will post and reconcile all DOE invoices.</li><li>You will follow up with all third-party creditors regarding payments, invoices, and related matters.</li><li>You will reconcile supplier statements and payments for OFR, AIR, and IP.</li><li>You will prepare all cheque payments.</li><li>You will support the annual statutory audit process.</li><li>You will prepare international payments.</li><li>You will support the submission of all taxes, including delayed payment taxes, TVA, tax controls, and related requirements.</li><li>You will support TVA declarations and reimbursement processes.</li><li>You will classify and archive all documents.</li><li>You will reconcile and allocate all processed payments.</li><li>You will prepare all required reports.</li><li>You will report all necessary data and information to the CFO.</li><li>You will participate in monthly closing activities.</li><li>You will provide all necessary support and assistance to colleagues whenever required.</li></ul> <p><strong>Qualifications & Experience</strong></p> <ul><li>Education Level</li></ul><p>               Bachelor degree</p> <ul><li>Experience Level</li></ul><p>               3 years  experience</p><br><p><strong>We offer:</strong></p><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development.</li><li>Competitive salary.</li></ul>   <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul><li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li><li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li><li>The <strong>best solutions</strong> and <strong>best customer service</strong></li></ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  <font color="#ffffff">#LI-MEA</font></div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>