وظائف مندوب علاقات عامه
١٣٠٦ وظائف شاغرة
<p>We are looking for a talented Product Specialist to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>As a Product Specialist, you will be responsible for achieving both quantitative and qualitative objectives, ensuring the effective deployment of available resources.</p><p>Acting as a true owner of your territory, you will lead initiatives in prospecting, information sharing, communication, and public relations with healthcare professionals, leveraging various tools and channels (training, marketing materials, congresses, etc.)</p><p>You will also manage, develop, and animate a strong network of specialist doctors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in Science and/or Business</li><li>Minimum of 5 years of proven experience in the pharmaceutical industry</li><li>High standards of integrity and transparency</li><li>Strong customer orientation</li><li>Entrepreneurial mindset, responsible, autonomous, and self-driven</li></ul>
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<span>Interface cherche un Conseiller TPE/TPME enthousiaste et motivé pour rejoindre notre équipe.<br> Dans ce rôle, vous serez responsable d'accompagner les très petites et petites et moyennes entreprises dans le développement de leur activité.<br> Vous fournirez des conseils stratégiques sur la gestion, la finance et la croissance, et serez une ressource précieuse pour nos clients.<br> Responsabilités Évaluer les besoins spécifiques des TPE/TPME et proposer des solutions adaptées Accompagner les entreprises dans leur planification et leur prise de décision Fournir des conseils en matière de financement, de gestion des coûts et d’optimisation des ressources Établir des relations durables avec les clients tout en maintenant un niveau élevé de satisfaction client Rester informé sur les tendances du marché et les évolutions réglementaires affectant les TPE/TPME Préparer des rapports et des analyses pour les clients afin de guider leur stratégie Expérience antérieure en conseil ou accompagnement des TPE/TPME Excellentes compétences en communication et relationnelles Capacité à travailler de manière autonome et à gérer plusieurs projets simultanément Connaissance des enjeux et défis spécifiques aux TPE/TPME</span> </div>
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<span><b>Scope:</b></span><br> <br><p>The Finance Business Partner will be responsible for comprehensive treasury management, tax compliance, financial governance, banking relationships, regulatory reporting, and cross-functional financial coordination. She/He will serve as the primary liaison with banks, external advisors, and public authorities, ensuring full compliance with local regulations and corporate policies while driving operational efficiency and financial accuracy.</p><br><br><br><p><span><b>Key Responsibilities:</b></span><br>In this role, you will be responsible for the following:</p><br><br><br><ul><li><p><b>Treasury & Banking Management</b><br>Manage all banking relationships and operations, including accounts, documentation, corporate cards, and compliance. Handle short-term financing (spot loans), cash flows, FX operations, and ensure regulatory adherence (foreign exchange, declarations, etc.).</p><br><br></li><li><p><b>Procure-to-Pay & Vendor Payments</b><br>Oversee the full invoice-to-payment process, ensuring accuracy, compliance, and timely execution. Manage supplier issues, payment validations, and support both automated and manual payments, including compliance-driven HCP/HCO payments.</p><br><br></li><li><p><b>Order-to-Cash & Receivables</b><br>Supervise accounts receivable, ensure correct allocation of incoming payments, follow up on overdue accounts, and manage reconciliation of discounts and customer transactions.</p><br><br></li><li><p><b>Leasing & Asset Financing</b><br>Coordinate leasing agreements and financing activities, monitor payments, manage asset lifecycle processes (buybacks, transfers), and maintain accurate reporting.</p><br><br></li><li><p><b>Tax, Legal & Regulatory Compliance</b><br>Ensure compliance with tax and statutory requirements (VAT, withholding tax, declarations), manage interactions with authorities, support certifications for public tenders, and oversee legal processes such as liquidation activities.</p><br><br></li><li><p><b>Audit, Inventory & Reporting</b><br>Support audits and financial reconciliations, lead inventory counts and asset verification, and ensure accurate financial reporting in systems.</p><br><br></li><li><p><b>Financial Governance & Internal Controls</b></p><br><br></li><li><p>Strengthen internal controls, manage finance governance processes, ensure vendor compliance, oversee risk management, and maintain finance procedures and policies.</p><br><br></li><li><p><b>Cross-Functional Support</b><br>Collaborate with internal and external stakeholders, support T&E compliance, provide onboarding and guidance on finance processes, and ensure smooth coordination with shared service centers.</p><br><br></li></ul><br><br><br><p><span><i><b>Why you?</b></i></span></p><br><br><p><span><b>Basic Qualifications:</b></span></p><br><br><p>We are looking for professionals with these required skills to achieve our goals:</p><br><br><br><ul><li><p><span>Bachelor degree in Finance / qualification (CPA, ACA, ACCA, CIMA is a plus)</span></p><br><br></li><li><p><span>1-2 years</span><span> of experience in Multinational environment as a Finance Controller, or Finance Business Partner, ideally in Pharma or FMCG.</span></p><br><br></li><li><p><span>Working knowledge of IFRS standards.</span></p><br><br></li><li><p><span>Excel knowledge (Pivot Tables, Macros, Look-Up,…).</span></p><br><br></li><li><p><span>Experience of working with SAP</span></p><br><br></li><li><p><span>Proficiency in business English</span></p><br><br></li></ul><br><p><span><b>Soft Skills:</b></span></p><br><br><br><ul><li><p><span>Excellent communication skills and ability to make complexity simple</span></p><br><br></li><li><p><span>Strong analytical and problem-solving skills</span></p><br><br></li></ul><br><br><p><b><span>This will be a 1 year Fixed Term contract.</span></b></p><br><br><br><p><span>Application Closure Date: </span><b>3 July 2026</b></p><br><br><br><p><span>Please submit your CV in English. </span></p><br><br><br><p><b>Why GSK?<br>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><b>Contact information:</b><br>You may apply for this position online by selecting the <b>Apply now</b> button.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br> </div>
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<p>As our Brand Manager for Vaccines, You will lead brand strategy and marketing activities for our vaccines portfolio in Morocco. You will work closely with cross-functional partners, including Medical, Market Access, Sales, Operations and global brand teams.</p><br><br><p>We value curiosity, teamwork and clear thinking. This role offers visible growth, the chance to shape prevention strategies, and meaningful impact aligned with our mission of uniting science, technology and talent to get ahead of disease together.<br><b>Responsibilities:</b><br>This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:</p><br><br><br><ul><li><p>Develop and execute local brand plans that align with regional and global vaccine strategy.</p><br><br></li><li><p>Use customer and market insights to design multichannel customer journeys for healthcare professionals and other stakeholders.</p><br><br></li><li><p>Lead pre- and post-launch activities, including local adaptation of materials and coordination with agencies and operations.</p><br><br></li><li><p>Monitor brand performance, manage marketing budgets, and recommend actions to improve return on investment.</p><br><br></li><li><p>Work with cross-functional teams to ensure timely supply, accurate forecasting, and compliant promotional execution.</p><br><br></li><li><p>Build strong relationships with global colleagues to share learnings and ensure local needs inform global plans.</p><br><br></li><li><p>30 % field activities including double visits, monitor strategy and activities implementation.</p><br><br></li><li><p>Accountable for performance targets: In-Market Sales for the assigned portfolio</p><br><br></li><li><p>Accountable for Sales Forecasting for the assigned portfolio</p><br><br></li></ul><p><br><b>Why You?</b><br><u>Work model</u><br>This role is on-site in Morocco with regular field activity as required. Occasional hybrid working may be agreed with your manager.<br><b>Basic Qualifications & Skills:</b><br>We are seeking professionals with the following required skills and qualifications to help us achieve our goals</p><br><br><br><ul><li><p>Bachelor’s degree in Marketing, Life Sciences, Pharmacy, Business or a related field.</p><br><br></li><li><p>At least 3 years of experience in pharmaceutical or vaccine marketing, brand management, or product management.</p><br><br></li><li><p>Experience designing and implementing multichannel campaigns and customer journeys.</p><br><br></li><li><p>Experience working with cross-functional teams in a matrix environment.</p><br><br></li><li><p>Strong analytical skills and the ability to translate market data into clear actions.</p><br><br></li><li><p>Good command of French and Arabic; professional English proficiency.</p><br><br></li></ul><p><br><b>Preferred Qualifications & Skills:</b><br>If you have the following characteristics, it would be a plus</p><br><br><br><ul><li><p>Experience specifically in vaccines, immunization programs, or public health markets.</p><br><br></li><li><p>Experience with launches or hospital/clinic-focused campaigns.</p><br><br></li><li><p>Knowledge of Morocco’s healthcare system, tender processes, or public procurement.</p><br><br></li><li><p>Familiarity with CRM tools, digital engagement platforms, or marketing automation.</p><br><br></li><li><p>Postgraduate qualification in Marketing, Public Health, Business or a related field.</p><br><br></li><li><p>Proven stakeholder management and influencing experience across internal and external partners.</p><br><br></li></ul><p><br><u>What we value in you:</u><br>You make decisions based on evidence and keep patients and public health at the centre. You communicate clearly and build trust with colleagues and partners. You adapt quickly and look for ways to learn and improve. You act with integrity and respect. We value inclusion and welcome candidates with diverse backgrounds and experiences.<br><u>How to apply:</u><br>If this role speaks to you, we encourage you to apply. Please submit your CV in English!</p><br><br><br><p><b>Why GSK?<br>Uniting science, technology and talent to get ahead of disease together.</b></p><br><br><br><p>GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.</p><br><br><br><p>People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><br><br><br><p><b>Contact information:</b><br>You may apply for this position online by selecting the <b>Apply now</b> button.</p><br><br><br><p><b>Important notice to Employment businesses/ Agencies</b></p><br><br><p>GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p><br><br><br> </div>
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Job : <p>Responsibilities:</p><br><br><p>Supporting managers and strategic support</p><br><br><ol><li>Advise and support managers on HR topics (talent management, performance, engagement).</li><li>Ensure the implementation of group HR policies in line with local specificities.</li><li>Participate in strategic meetings to anticipate human resource needs.</li></ol><p>Talent management and skills development</p><br><br><ul><li>Implement training and employee development plans.</li><li>Develop initiatives to foster career development and high-potential management.</li></ul><p>Employee engagement and social climate management</p><br><br><ul><li>Design and monitor actions to improve the employee experience and engagement.</li><li>Manage internal surveys and propose appropriate action plans.</li><li>Promote diversity, inclusion, and well-being at work.</li></ul><p>Performance management and change management</p><br><br><ul><li>Monitor and analyze HR indicators (turnover, satisfaction, absenteeism, etc.).</li><li>Support organizational and digital transformations in coordination with management.</li><li>Stay updated on HR trends and propose innovative actions.</li></ul><p>Compliance, social relations, and HR administration</p><br><br><ul><li>Ensure compliance with legal and regulatory obligations.</li><li>Manage social relations and support negotiations with representative bodies.</li><li>Monitor the application of remuneration policies and social benefits.</li></ul><p>...</p><br><br> <br> <br> Required profile : <p>Profile sought</p><br><br><p><br>Technical skills:</p><br><br><ul><li>Good command of HR practices (talent management, labor law, training, social relations).</li><li>Ability to analyze HR KPIs and propose corrective actions.</li><li>Knowledge of HR and HRIS tools (e.g., SAP, SuccessFactors).</li></ul><p>Behavioral skills (soft skills):</p><br><br><ul><li>Excellent communication and listening skills.</li><li>Leadership and ability to influence managers.</li><li>Strong business orientation and analytical mind.</li><li>Autonomy.</li><li>Adaptability and prioritization skills in a constantly evolving environment.</li></ul><p>Education and experience:</p><br><br><ul><li>Master's degree (Bac+5) in Human Resources, Management, Work Psychology, or equivalent.</li><li>4 to 10 years of experience in an HR role, with some of it as an HRBP.</li><li>Experience in a multinational company or in a service-oriented environment is highly appreciated.</li><li>Proficiency in English.</li></ul> <br><br> </div>
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Job : <p>As an <b>External Communications Intern, </b>you will join a passionate team where your contribution will be valued and where you can develop your skills in a stimulating environment.</p><br><br><p>The main goal of this internship is to allow you to put your theoretical knowledge in external communication into practice. You will actively participate in defining and implementing communication strategies, while gaining concrete and enriching experience within our organization.</p><br><br><p>Your tasks will include, but are not limited to:</p><br><br><ul><li>Participating in the design and distribution of content for our various communication channels (social media, intranet, press releases).</li><li>Assisting in the organization of internal and external events.</li><li>Media and competitive monitoring.</li><li>Contributing to managing relationships with partners and stakeholders.</li><li>Supporting the coordination of communication campaigns.</li></ul> <br> <br> Required profile : <p>To be considered for this position, a <b>Bachelor's degree (Bac +3)</b> is required, ideally in <b>Communication</b>, <b>Advertising</b>, <b>Public Relations</b>, or <b>Marketing</b>.</p><br><br><p>We are looking for a creative person with excellent interpersonal skills and strong writing abilities. Proficiency in digital communication tools and fluency in French are essential.</p><br><br><ul><li>Analytical and synthesis skills.</li><li>Proactivity and autonomy.</li><li>Team spirit.</li><li>Proficiency in computer tools and social media platforms.</li></ul><p>If you are ready to take on this challenge and join a leading company in its field, don't hesitate! Apply now using the button "Send my CV to the recruiter" below.</p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)<br>Three (0-3) in Medical Representative, Key Account Manager or Similar<br>One (1) preferably in Pharmaceuticals</p><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><p>ASPEN COMPETENCIES:</p><ul><li>BUSINESS Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li><li>PEOPLE Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Description of the company and the position: As part of the strategic development of its activities, our client is recruiting a Head of the Reinforcement Design Office</p><p>Main Mission:</p><p>Analyze plans and establish nomenclatures.</p><p>Internal and external relations:</p><p>Internal relations: Sales Administration Agents, Sales Representatives.</p><p>External relations: clients, site managers.</p><p>Job Responsibilities:</p><p>Register and track received plans (number and date),</p><p>Ensure technical study and analysis of plans,</p><p>Establish nomenclature and prepare manufacturing orders in the software,</p><p>Coordinate with site managers on construction sites,</p><p>Classify and archive validated plans.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Technician draftsman for building or civil engineering technician.</li><li>Minimum 2 years of experience.</li><li>Technical skills required: Computer-aided design (CAD), construction standards, plan reading and analysis, measurement techniques, safety standards, office automation tools.</li><li>Human skills required: communication skills, methodology, organization, rigor.</li></ul><p></p></section>
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<p> <strong>POSITION SUMMARY</strong> </p>
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<p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p>
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<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
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<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
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<p><b>Description</b></p><p>Please note this is Fixed Term Contract - 6 months</p><p><br></p><p>At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating positive employee experience and offering the best HR advice on people matters. HR Assistant role is critical in executing administration support in documents management and Employee Relations process.</p><p><br></p><p><b>Key job responsibilities</b></p><p>Coordinate bailiff processes for disciplinary process: document delivery, notification follow-up, documents verification, and full management of sanction documentation</p><p>Prepare and submit disciplinary packages to labor inspection authorities with summary letters and all supporting materials</p><p>Assemble litigation files in coordination with outside counsel, covering HR, payroll, and legal</p><p>Manage on-site bailiff visits: receive bailiffs, acknowledge notified documentation, and coordinate follow-up when initial attendance is not possible</p><p>Research, triage, and reassign incoming cases to appropriate owners based on scope, escalating to legal teams when required</p><p>Archive all case-related documentation in employee files, ensuring completeness, traceability, and compliance</p><p><b><br></b></p><p><b>Basic Qualifications</b></p><p>- High school or equivalent</p><p>- Experience with Microsoft Office</p><p>- Customer service experience</p><p>- Experience in confidential environments</p><p>- High proficiency in Arabic, French and English</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in human resources</p><p>- Bachelor's degree, or PhD</p><p><br></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school or equivalent</li><li>Experience with Microsoft Office</li><li>Customer service experience</li><li>Experience in confidential environments</li><li>High proficiency in Arabic, French and English</li><li>Experience in human resources</li><li>Bachelor's degree, or PhD</li></ul><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the applicatio</p>
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Job : <p>Working with the Key Account Managers in your area, you will be the technical and administrative support that secures every step of the customer relationship.</p><br><br><ul><li>Produce sales offers on behalf of the Key Account Managers.</li><li>Manage customer relations for your portfolio: listen to technical needs, advise on products, respond to requests.</li><li>Negotiate terms for opening customer accounts, in line with commercial policy.</li><li>Manage tender files (administrative, technical, financial).</li><li>Support KAMs in following up on deliveries and managing billing files (quotes, proformas, purchase/delivery orders).</li><li>Track customer payment status in coordination with collections, and handle complaints.</li><li>Update sales opportunities in the CRM (Vtiger).</li></ul> <br> Required profile : <ul><li>Minimum of a 2-year degree: BTS (<strong>sales techniques</strong>) or <strong>hydraulics</strong> training.</li><li><strong>Proven experience (3 to 5 years)</strong> in a similar role, ideally in the <u><strong>hydraulic, mechanical, or industrial sector</strong></u>.</li><li>Good understanding of technical products (<strong>valves</strong>, <strong>pipes</strong>, <strong>fittings</strong>).</li><li>Organized, autonomous, enjoys teamwork.</li><li><u>Perfect command of spoken and written French.</u></li></ul> <br><br> </div>
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<span>Mission Le Directeur des Ressources Humaines Adjoint accompagne le DRH dans la définition et le déploiement de la stratégie RH de l'entreprise.<br> Il intervient sur l'ensemble des domaines des ressources humaines et veille à la mise en œuvre des politiques RH en cohérence avec les orientations stratégiques de l'entreprise, les exigences réglementaires du secteur financier et les meilleures pratiques en matière de gestion du capital humain.<br> Il assure le pilotage de projets transverses RH et peut suppléer le DRH en son absence.<br> Principales responsabilités Développement de la stratégie RH Participer à l'élaboration et au déploiement de la stratégie RH.<br> Décliner les orientations RH en plans d'actions opérationnels.<br> Accompagner les projets de transformation et d'évolution organisationnelle.<br> Contribuer à l'amélioration continue des processus RH.<br> Recrutement et gestion des talents Superviser les recrutements des profils cadres et experts.<br> Définir et suivre la politique d'attraction et de fidélisation des talents.<br> Piloter les revues de talents et les plans de succession.<br> Développer la marque employeur.<br> Développement RH Superviser les dispositifs de formation et de développement des compétences.<br> Piloter les campagnes d'évaluation des performances.<br> Accompagner les managers dans le développement de leurs équipes.<br> Participer aux projets de gestion prévisionnelle des emplois et des compétences (GPEC).<br> Administration du personnel et conformité sociale Veiller au respect de la législation sociale et des procédures internes.<br> Superviser l'administration du personnel et garantir la fiabilité des données RH.<br> Suivre les dossiers disciplinaires et les contentieux en collaboration avec les conseils juridiques.<br> Assurer une veille réglementaire en matière sociale.<br> Relations sociales Participer à la gestion du dialogue social.<br> Préparer et participer aux réunions avec les représentants du personnel.<br> Prévenir et gérer les situations sensibles ou conflictuelles.<br> Compensation & Benefits Participer à la définition de la politique de rémunération.<br> Superviser les campagnes de révision salariale et d'attribution des bonus.<br> Contribuer à l'élaboration des politiques d'avantages sociaux.<br> Reporting et pilotage RH Définir et suivre les indicateurs RH.<br> Élaborer les tableaux de bord et reportings destinés à la Direction Générale.<br> Produire des analyses permettant d'orienter les décisions stratégiques.<br> Accompagnement des managers Conseiller les managers sur l'ensemble des problématiques RH.<br> Apporter un soutien dans la gestion des équipes, des mobilités, des performances et des situations individuelles.<br> Profil recherché Formation Bac+5 en Ressources Humaines, Gestion, Droit social, Management ou école de commerce.<br> Expérience Minimum 10 ans d'expérience en Ressources Humaines.<br> Expérience significative dans une fonction RH généraliste.<br> Expérience acquise idéalement dans le secteur financier (banque, assurance, crédit, leasing ou services financiers).<br> Expérience en management d'équipe appréciée.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >As a </font></font><strong><font dir="auto" ><font dir="auto" >Support Engineer,</font></font></strong><font dir="auto" ><font dir="auto" > your responsibilities will include the following:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Planning of support tasks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Completion of support tasks.</font></font></li> <li><font dir="auto" ><font dir="auto" >Customer support</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >Profile</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >Having completed a Bac+5 degree with 2 years of experience in a similar position.</font></font></p> <p><font dir="auto" ><font dir="auto" >You are proficient in/familiar with the </font></font><strong><font dir="auto" ><font dir="auto" >technologies</font></font></strong><font dir="auto" ><font dir="auto" > and tools listed below:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Knowledge of WebSphere deployment environments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of JAVA/J2EE.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proficiency in </font></font><strong><font dir="auto" ><font dir="auto" >English</font></font></strong><font dir="auto" ><font dir="auto" > , both written and spoken.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" >Your </font></font><strong><font dir="auto" ><font dir="auto" >qualities</font></font></strong><font dir="auto" ><font dir="auto" > are the key to your success, you are:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Rigorous (oneself),</font></font></li> <li><font dir="auto" ><font dir="auto" >Endowed with a team spirit,</font></font></li> <li><font dir="auto" ><font dir="auto" >Possessing good adaptability and organizational skills,</font></font></li> <li><font dir="auto" ><font dir="auto" >Possesses good customer relations skills,</font></font></li> <li><font dir="auto" ><font dir="auto" >Dot (e) d'un sens de l' coute.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >You are comfortable in French and English, both written and spoken.</font></font></p> <p> <strong>Join Us And Let's Play The Digital Game !</strong></p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE:</p><p>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</p><p>Three (0-3) in Medical Representative, Key Account Manager or Similar</p><p>One (1) preferably in Pharmaceuticals</p><p>TECHNICAL SKILLS:</p><p>MS Office - Working knowledge</p><p>CRM / Call Report - Working knowledge</p><p>KEY ATTRIBUTES:</p><p>Market Knowledge</p><p>Flexibility and tolerance for ambiguity</p><p>Technical /Professional skills</p><p>Consumer relevancy</p><p>Capacity for and resistance to stress</p><p>Industry knowledge</p><p>Problem solving</p><p>Active listening</p><p>Curiosity/learning agility</p><p>Information seeking</p><p>Informal communication skills</p><p>ASPEN COMPETENCIES:</p><p>BUSINESS</p><p>Foster Consumer & Customer Commitment</p><p>Makes Good Decision</p><p>PEOPLE</p><p>Communicate Effectively</p><p>Dealing with ambiguity/ Embrace change</p><p>SELF</p><p>Continuously Grow & Develop</p><p>Contribute Special Expertise</p><p></p></section>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.
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<br> Job : <p>Join our dynamic team in the <strong>Furniture / Decoration</strong> sector as an <strong>Intern at the Customer Relations Center</strong>. Based in <strong>Casablanca</strong>, you will have the opportunity to grow within a recognized company and actively contribute to customer satisfaction. </p><br><br><p>The main goal of this internship is to familiarize you with the standards of excellence of our customer service. It involves understanding and mastering communication techniques, problem-solving, and customer loyalty. You will be an essential link in the continuous improvement of our customers' experience, contributing to a positive and effective brand image.</p><br><br><p>Your days will be structured around various missions aimed at ensuring an optimal customer experience:</p><br><br><ul><li>Welcome and handle customer requests by phone, email, and chat.</li><li>Provide clear, precise, and personalized answers to inquiries.</li><li>Manage complaints professionally and with care, finding the best solutions.</li><li>Participate in improving customer relations procedures and tools.</li><li>Contribute to customer follow-up and loyalty.</li><li>Collaborate with other departments to ensure comprehensive customer support.</li></ul> <br> <br> Required profile : <p>To be eligible for this internship, you are currently pursuing a <strong>Master's degree (Bac +5)</strong>. A specialization in <strong>call center professions</strong> is a major asset for quickly understanding the job's challenges.</p><br><br><p>A first experience of <strong>1 year</strong> in a similar environment or in the furniture sector would be ideal. This experience has allowed you to develop an understanding of customer expectations and the requirements of a high-performing service.</p><br><br><p>We are looking for someone with excellent interpersonal skills and a strong listening ability. Your communication skills, organization, and rigor will be undeniable assets. You demonstrate proactivity and a real customer focus. Proficiency in standard computer tools and good written and oral expression in French are also expected.</p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
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Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
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<br> Job : <p>Have you trained teams, shared methods, and helped employees perform better? Can you structure content, explain clearly, and help a group improve?<br>At <strong>ADM Value</strong>, we are hiring a <strong>Telesales Trainer </strong>to support teams on a project combining <strong>customer service, management, and sales in auto/motorcycle insurance</strong>, as well as online training activities.<br><strong>You will join a large-scale setup</strong>: a project launch that will grow quickly. In this context, the trainer's role is key. You will directly contribute to building teams, improving their skills, and implementing standards from the start.<br><strong>Your main tasks:</strong></p><br><br><p>As a Trainer, you will directly help teams perform better by improving their skills.</p><br><br><p>You will be expected to:</p><br><br><ul><li>Design, update, and improve training modules for customer relations and telesales in insurance.</li><li>Lead training sessions, in-person and remotely, for new hires and current employees.</li><li>Assess employee skills and identify areas for individual and group improvement.</li><li>Support and coach teams in the field to improve their performance, sales techniques, and customer relations quality.</li><li>Create and enhance training materials (presentations, guides, videos, fact sheets, etc.), adapting them to changing activities.</li><li>Work closely with operational managers to adapt training programs to the project and team needs.</li><li>Stay updated on training and technology trends to offer innovative training methods and ensure content is always current.</li></ul> <br> <br> Required profile : <ul><li>At least 2 years of experience as a trainer or coach in a call center, preferably in the insurance sector.</li><li>Telesales experience in insurance products would be a plus.</li><li>Excellent oral and written communication skills.</li><li>Proficiency in computer tools and training technologies.</li><li>Ability to analyze performance data and suggest improvements.</li><li>In-depth knowledge of insurance products and sales processes.</li><li>Dynamic, pedagogical, and good listening skills.</li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>Managing Day-to-Day Operations</strong></p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p><strong>Leading Food and Beverage Team</strong></p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p><strong>Ensuring Exceptional Customer Service</strong></p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p><strong>Managing and Conducting Human Resource Activities</strong></p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p><strong>Additional Responsibilities</strong></p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span></span><p><span><span>RIBATIS</span></span><span><span><span> , Opérateur de la transformation digitale dans le
domaine du </span></span></span><span><span>#eGOV</span></span><span><span><span>, cherche à </span></span></span><span><span>#Recruter</span></span><span><span><span> un </span></span></span><span><span>#CHARGE</span><span><span> du </span></span><span>#DEVELOPPEMENT</span><span>#COMMERCIAL</span></span><span><span><span> :</span></span></span><br></p><br><p><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Identifier et contacter de <b>nouveaux
clients potentiels</b> pour présenter les solutions IT de Ribatis ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Comprendre les <b>besoins
spécifiques des clients</b> en matière de solutions IT et les faire converger
vers les <b>offres produits Ribatis</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Présenter de manière convaincante
les <b>produits et services IT de Ribatis</b>, en mettant l'accent sur les
avantages pour le client ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mener les <b>négociations
commerciales</b>, élaborer des <b>propositions adaptées aux besoins des clients </b>et conclure des <b>contrats</b> ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer un suivi constant des <b>opportunités
commerciales</b>, depuis la prospection initiale jusqu'à la conclusion de la
vente ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Développer et entretenir des <b>relations
durables avec les clients existants</b>, en identifiant de nouvelles
opportunités de vente ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Suivre les <b>évolutions du marché
et de la concurrence</b> dans le secteur de l'IT pour ajuster les stratégies
commerciales ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Travailler en étroite <b>collaboration
avec les équipes fonctionnelles et techniques</b> pour garantir une
compréhension approfondie des produits et services IT de Ribatis ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer à <b>l'élaboration de
stratégies de vente</b>, en identifiant les segments de marché cibles et les
approches les plus efficientes ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Préparer des <b>rapports réguliers
sur l'activité commerciale</b>, les performances et les prévisions de ventes ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Former les équipes internes sur les <b>arguments
de ventes des produits et services IT</b> de Ribatis, afin de renforcer leurs
compétences commerciales ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Représenter Ribatis lors <b>d'événements
professionnels</b>, salons et conférences pour développer le réseau et générer
des opportunités d'affaires ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assurer le <b>suivi des contrats
signés</b> et veiller à la <b>satisfaction client</b> tout au long de la
collaboration.</span></span></span><br></p><br><p><span><span><span>---------------------</span></span></span><br></p><br><span><br><span><span>Pour toute
personne intéressée, prière de nous adresser vos candidatures sur </span></span></span><span><span>rh@ribatis.com</span></span><span><span><span> en précisant au
niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><span><span><span></span></span></span><br><br><p><span><span>#Hiring</span></span><span> <span><span>#Chargédeveloppementcommercil
#Charge_Developpement_Commercial</span></span></span><br></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5 en Commerce/Techniques
de vente</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins une probante dans un poste équivalent dans le secteur de l’IT.</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Organisée ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Communicante ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Résiste au stress.</span></span></span><br></p><br><span><span><span></span></span></span><br><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Prospecter ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Convaincre ;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Négocier (Client).</span></span></span><br></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p><p>Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brand's service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the RM Director in her missions and projects; providing interim coverage in the RM Director's absence; managing reservations by phone, fax, or internet, as well as all related operations; handling client requests (strategic accounts, VIP clients, and Top VIPs) and fostering loyalty among Sunshine clients after complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs; actively participating in sales presentations, site visits, and client meetings; developing pricing, distribution contracts, and direct sales; increasing the visibility of the two hotels and points of sale in key markets with online distributors; measuring performance across different sites in terms of new exposure, double exposure, updates, and promotion; studying, examining, and analyzing the competitive environment, market trends, and customer needs and feedback to demonstrate initiative and... Adapt judiciously on a strategic level. Prepare, utilize, and compile data for daily, weekly, and monthly reports, annual objectives, the sales and marketing budget, forecasts, and other reports, in accordance with instructions and needs. Develop marketing actions and evaluate the effectiveness of existing programs and strategies. Ensure compliance with the Sofitel brand's pricing policy and strategy. Manage and direct advertising, public relations, and promotional activities with the RM Director. Ensure customer satisfaction while remaining competitive in the market and financially efficient. Evaluate evolving customer needs, customer composition, and portfolio developments to propose necessary operational changes as needed. Communicate effectively with other departments and interact with team members to guarantee the expected quality of service to the customer. Management of PMS, Tars and extranet of distributors and booking centers. Track and control reservations: Rate check, upgrades, cancellations, no-shows. Analyze occupancy rate, average price and RevPAR. Optimize occupancy rate and average price per room. Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director.Develop budget forecasts in collaboration with the Sales Director and with approval from the General Manager. Analyze and monitor the hotel's KPIs to identify opportunities to increase revenue from rooms and other operational departments. Be responsible for the proper functioning of all systems and tools for managing room and other service revenue. Coordinate with the sales team to determine attractive and engaging pricing offers. Prospect virtual distributor sites. Provide strategic and tactical support to the F&B department, which includes restaurants, bars, and banquets. Participate in the recruitment of ALL clients and directly monitor the recruitment of their team. Contribute to the customer preference database. Participate in the strategy adopted by the Accor Group and the owner. Contribute to improving the hotel's RPS score. Respond to and manage customer complaints. Respect Accor Group's internal standards and procedures. from the owner S directly ensure customer satisfaction</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the RM Director in her missions and projects</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide interim coverage in the absence of the RM Director</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To handle reservations by telephone, fax or internet, as well as all related operations.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing customer requests (Strategic Accounts, VIP and Top VIP clients) and customer loyalty after Sunshine complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively participate in sales presentations, site visits, and client meetings</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Pricing development, distribution contract, direct sales</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Increase the visibility of the two hotels and points of sale in key markets with online retailers.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Measure performance across different sites in terms of new exposure, double exposure, updates, and featured placement.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To study, examine and analyze the competitive environment, market trends, as well as customer needs and feedback in order to demonstrate initiative and adapt judiciously on a strategic level.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare, process, and compile data for daily, weekly, and monthly reports, annual objectives, sales and marketing budgets, forecasts, and other reports as instructed and required.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop marketing actions and evaluate the effectiveness of existing programs and strategies</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with the Sofitel brand's pricing policy and strategy</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage and direct, in conjunction with the RM Director, advertising, public relations, and promotional activities.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring customer satisfaction while remaining competitive in the market and financially sound</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assess the evolution of customer needs, customer composition, and the business portfolio in order to propose the necessary operational changes where appropriate.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Communicate effectively with other departments and interact with team members to ensure the client receives the expected quality of service.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of the PMS, Tars and extranet for distributors and reservation centers</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tracking and managing reservations: Rate checks, upgrades, cancellations, no-shows</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze occupancy rates, average room rates, and RevPAR; optimize occupancy rates and average room rates.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director, and develop budget forecasts in collaboration with the Sales Director and subject to approval by the General Manager.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze and monitor hotel KPIs to identify opportunities to increase revenue from rooms and other operational departments.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be responsible for the proper functioning of all systems and tools for managing room revenue and other services</font></font></p>
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