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بيت.كوم

Information System Support Technician | Had Soualem (Morocco)

On-site - المغرب الجمعة

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Missions principales : Prendre en charge le support technique aux utilisateurs de la structure Gérer et mettre à jour le parc informatique et réseau Installer et déployer les postes de travail conformément aux standards IT Suivre les demandes et besoin du SI auprès du service achats jusqu'à la livraison. Environnement technique : Windows 10/11, Active Directory, Microsoft 365, GLPI, Sage X3.    Required profile : Bac+2/3 en informatique, 3 à 5 ans d'expérience en support IT.  Qualités demandées: Autonome, proactif, rigoureux ayant le sens du service.   </div>

من ٠ إلى ٠ سنة Naukri Gulf

Lead Support SQLI

On-site - المغرب - الرباط ١٣ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> Context As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a Level 1/Level 2 Support Lead . As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients and support the skills development of technicians. Main missions Management of Support Activities <ul> <li>Supervise the daily activity of the N1 and N2 support teams.</li> <li>Ensure compliance with SLAs and contractual commitments.</li> <li>Prioritize incidents and coordinate resolution actions.</li> <li>Monitor key performance indicators (KPIs) and produce associated reports.</li> <li>Organize and lead team meetings and operational points.</li> </ul> Incident and request management <ul> <li>Responding to complex or critical incidents requiring advanced expertise.</li> <li>Ensure escalation to N3 teams, publishers or suppliers when necessary.</li> <li>Ensure the quality of ticket processing and compliance with procedures.</li> <li>Participate in crisis management and escalation cells.</li> </ul> Functional management and support <ul> <li>To provide functional supervision to N1 and N2 technicians.</li> <li>To distribute the workload and optimize available resources.</li> <li>To train and support employees in their skills development.</li> <li>Ensure the application of ITIL best practices and internal processes.</li> </ul> Am lioration continue <ul> <li>Identify areas for improvement in support processes.</li> <li>Participate in the creation and updating of the knowledge base.</li> <li>Propose actions aimed at reducing the volume of recurring incidents.</li> <li>Contribute to projects for the transformation and improvement of support tools.</li> </ul> Relation client <ul> <li>to be the preferred point of contact for clients on operational matters.</li> <li>Participate in monitoring committees and service reviews.</li> <li>Ensure proactive communication on major incidents and action plans.</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> Comp tences techniques Systems and Environments <ul> <li>Windows 10/11</li> <li>Windows Server</li> <li>Microsoft 365</li> <li>Active Directory / Azure AD (Entra ID)</li> <li>Exchange Online</li> <li>Teams</li> <li>Intune (appr ci )</li> </ul> Networks <ul> <li>TCP/IP</li> <li>LAN / WAN</li> <li>VPN</li> <li>Wi-Fi</li> <li>DNS / DHCP</li> </ul> Tools <ul> <li>ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li> <li>Remote access tools</li> <li>Supervision et monitoring</li> <li>Suite Microsoft Office</li> </ul> M thodologies <ul> <li>ITIL Foundation ou quivalent</li> <li>Incident, problem and change management</li> </ul> Search profile Formation <ul> <li>Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Computer Science, Networks or Information Systems.</li> </ul> Exp rience <ul> <li>Significant experience in N1/N2 user support.</li> <li>Successful first experience in coordinating or managing a support team.</li> <li>Experience in a multi-site environment and/or IT services company is highly valued.</li> </ul> Behavioral skills <ul> <li>Leadership and ability to unite a team.</li> <li>Excellent customer service skills.</li> <li>Analytical and problem-solving skills.</li> <li>Priority management and stress resistance.</li> <li>Team spirit and communication skills.</li> <li>Rigour, autonomy and proactivity.</li> </ul> Key Performance Indicators (KPIs) <ul> <li>Compliance with SLAs.</li> <li>First-level solution rate.</li> <li>Average incident handling time.</li> <li>Satisfaction client (CSAT).</li> <li>Number of incidents r currents.</li> <li>Quality and completeness of the documentation.</li></ul></div></section>

من ٠ إلى ٠ سنة بيت.كوم

BI Expert

On-site - المغرب ١٣ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Profile: The ideal candidate is an engineer in Data or a similar field with a strong background in data analytics and visualization. You should possess a deep understanding of business needs and the ability to model them effectively. A strong communicator fluent in both French and English is essential for collaborating with diverse teams and stakeholders. Responsibilities: <ul><li>Build and deploy reporting factory solutions based on Power-BI </li></ul> <ul><li>Build official reports and dashboards for all the products and services in the scope of the reporting factory (aligned to product and service operating models) </li></ul> <ul><li>Maintain, update and provide assistance to key stakeholders from a BI perspective </li></ul> <ul><li>Work within a multicultural team across many global locations </li></ul> <ul><li>Work in an agile methodology </li></ul> Technical Skills Must Have Skills <ul><li>Over 5 years' experience in creating and maintaining PowerBI reports </li></ul> <ul><li>Good Knowledge of Microsoft Power platform and connectors to external data sources </li></ul> <ul><li>Good Knowledge of PowerShell language and confidence in creation (and maintenance) of scripts. </li></ul> <ul><li>Strong proficiency in MSBI (Microsoft Business Intelligence) tools, including SQL Server, SSAS (SQL Server Analysis Services), and SSIS (SQL Server Integration Services). </li></ul> <ul><li>Extensive experience with Power BI development and reporting. </li></ul> <ul><li>Power BI certification. </li></ul> <ul><li>Good experience in data modelling based on Power-BI </li></ul> <ul><li>Experience with Row-Level Security (RLS). </li></ul> <ul><li>Strong data consolidation and correlation skills. </li></ul> <ul><li>Good understanding of data warehousing concepts. </li></ul> <ul><li>Familiarity with agile delivery methodologies. </li></ul> Nice to have <ul><li>Experience of Azure Data Services (Data Factory, DataBricks, Synapse, Data Lake, etc). </li></ul> <ul><li>Knowledgeof Microsoft Fabric </li></ul> <ul><li>Knowledge of MS Graph API </li></ul> <ul><li>Understanding of Active Directory and creation of privileged access within PowerBI </li></ul> Soft Skills: <ul><li>Very good communication skills in both French and English. </li></ul> <ul><li>Strong analytical and problem-solving abilities. </li></ul> <ul><li>Ability to quickly understand and translate business requirements into technical solutions </li></ul> <ul><li>Ability to work remotely and converse with team member located globally </li></ul> <ul><li>Effective collaboration skills in a multicultural team environment. </li></ul> <ul><li>Knowledge of agile delivery methods </li></ul> <ul><li>Effective collaboration skills in a multicultural team environment. </li></ul> </div>

من ٠ إلى ٠ سنة Naukri Gulf

Field Support Engineer

On-site - المغرب - بولمان ٢ يوليو ٢٠٢٦

الهندسة

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: Context: The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers. He/she reports to the Project / Care Manager . Functions: The Field Support Engineer handles the following tasks: Managing customer requests Providing technical support Providing telephone or remote assistance Investigating incidents and problems reported by customers Troubleshooting of complex telecommunication systems Verifying corrections provided by R& D Participating in the technical preparation of roll out or upgrade operations Supporting the resolutions proposed</div></section><section>Desired Candidate Profile<ul><li>Degree in Engineering with experience in Telecommunications Systems and/or Information Technology or equivalent background</li><li>Knowledge of telecom systems and equipment</li><li>Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, Active Directory, and Information Security is advantageous</li><li>Readiness to travel on a need basis</li><li>Good problem-solving capability, ability to handle changing and often tense contexts</li><li>Communication skills, interpersonal as well as in writing and reporting</li><li>Good English and French languages skills are mandatory</li><li>Team spirit</li><li>Competencies and experience in following areas are seen as a plus: Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution RedHat linux including Virtualization and Containerization MS Windows IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF) Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability) System integration and on-site interventions Familiarity with agile methodology and test automation (Robot Framework, Python) Radio and terminal platform competence Applications and databases Open source management Airbus Tetra knowledge Experience in Help Desk work</li><li>Strong internal and external interpersonal skills</li><li>Mobility (travel frequently, world-wide)</li><li>Able to handle changing and often tense contexts</li><li>Availability</li><li>Methodical</li><li>Autonomous</li><li>Close attention to detail</li><li>Languages: English and French required</li><li>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</li></ul></section>

1 - 3 Years Naukri Gulf

L2 Technical Support

On-site - المغرب - بولمان ٢٧ يوليو ٢٠٢٦

تكنولوجيا المعلومات

Global responsibility for L2 technical support: Incident, problem, and critical change management.Change Management: Piloting change processes, validation, and monitoring their execution.Audits and Recommendations: Conducting client audits and proposing best practices.Technical Documentation: Drafting and revising operational procedures (SOPs), update reports, and change reports.Major Incident Management: Handling high-severity tickets, including service requests and service restoration.Client Relations: Understanding client needs and conducting proof of concepts (POCs) or demonstrations for new solutions.Functional Support: Assisting internal teams as per organizational needs.Desired Candidate Profile<h2>Qualifications</h2>L2 Technical Support Engineer to strengthen its team dedicated to the management of Microsoft 365 and Azure infrastructures.1-3 years of practical experience in L2 technical support: an asset (e.g.: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert).<ul><li>Active Directory: Object and group management, GPOs.</li><li>Azure: AD FS, Azure AD Connect, Azure MFA.</li><li>Microsoft 365: Exchange Server, SharePoint, MS Teams.</li><li>Hybrid environments: Exchange and Office 365.</li><li>PowerShell: Scripting and automation.</li><li>Network: Basic to intermediate knowledge.</li><li>Security: Intermediate security best practices.</li></ul>

5 - 7 Years Naukri Gulf

Business Analyst Cybersecurity

On-site - المغرب - بولمان ٢٢ يوليو ٢٠٢٦

تكنولوجيا المعلومات

The consultant will be responsible for:<ul><li>Gathering requirements: Organize meetings with stakeholders (CISO, technical teams, management) to understand their expectations.</li><li>Identifying objectives: Determine what users really need to make decisions.</li><li>Listing data sources: SIEM, vulnerability management tools, logs, etc.</li><li>Formalizing requirements: Draft clear specifications or prioritized user stories.</li><li>Defining architecture: Choose the format (interactive dashboard, static report, automated alert).</li><li>Creating mockups: Propose dashboard prototypes before development.</li><li>Automating reports: Use scripts (Python, PowerShell) to generate and distribute reporting.</li><li>Maintaining indicators: Update data based on new threats or priorities.</li><li>Analyzing trends and anomalies in cyber data.</li><li>Producing ad-hoc analyses in case of incident or urgent request.</li><li>Training teams on the use of reporting.</li></ul>Desired Candidate Profile<h2>Qualifications</h2><ul><li>Degree: Master's degree in IT, Cybersecurity, or equivalent with 5 years of experience</li><li>Required Skills:</li><ul><li>Reporting Tools: Power BI, Python (pandas, numpy), SQL, PowerShell.</li><li>Cybersecurity: Knowledge of ISO 27001, NIST frameworks, vulnerability management.</li><li>Cloud: AWS, Azure, Azure DevOps.</li><li>Systems: Windows, Linux, Active Directory.</li><li>Analytical mindset and attention to detail.</li><li>Excellent communication in French and English.</li><li>Ability to work with multiple teams.</li><li>Autonomy and respect for deadlines.</li><li>Curiosity for new technologies.</li></ul><li>Desired Certifications: ISO 27001, ITIL V3, CISSP or CISM (a plus).</li></ul>

1 - 5 Years Naukri Gulf

IT Support Technician

On-site - المغرب - بولمان ٢٨ يوليو ٢٠٢٦

تكنولوجيا المعلومات

You want to join an international environment in nearshore and integrate the Forvis Mazars Collaborative Team, which brings together more than 250 employees from all trades.The technical environmentAll offices are connected to the Forvis Mazars France MPLS network. The server environment mainly consists of Microsoft Server solutions and a France Active Directory. The IT department uses several software solutions to ensure the proper management of the user environment:<ul><li>Microsoft SCCM manages the deployment of OS and applications on Windows computers.</li><li>Smartphones are managed by our EMM Microsoft Intune.</li><li>Qualiparc.net ITAM allows for the management of the IT equipment park (stock, assignments, loans, etc.).</li><li>Service Now ITSM is used to manage all IT requests and incidents.</li></ul>The workstation park consists of 99% laptops and 1% desktops. The entire park is of the Lenovo/Dell brand, almost entirely under manufacturer warranty. The office environment consists of Windows 11, Office 365, and third-party applications.The organizational environmentForvis Mazars' IT department in France is made up of 4 poles:<ul><li>Administrative</li><li>Studies</li><li>Infrastructure</li><li>Support and office automation</li></ul>The expected interventions are attached to the Support pole, which currently consists of:<ul><li>Remote user support (hotline).</li></ul>Desired Candidate ProfileYou have a Bac+3 degree and at least one year of experience.

من ٠ إلى ٠ سنة بيت.كوم

BI Expert

On-site - المغرب ٢٥ يونيو ٢٠٢٦

تكنولوجيا المعلومات

بيت.كوم

Expert Poste de Travail

On-site - المغرب ٨ أغسطس ٢٠٢٦

الاتصالات والتقنية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> GEC – Global Experts Consulting recrute un Expert Poste de Travail Senior | Secteur Bancaire | Casablanca Dans le cadre d'une mission stratÃ©gique pour l'un de nos clients du secteur bancaire, nous recherchons un Expert Poste de Travail Senior pour accompagner l'administration, l'Ã©volution et la modernisation des environnements Microsoft Workplace. Vos principales missions : Administrer et faire Ã©voluer les plateformes Microsoft Intune et SCCM/MECM. Assurer la gestion, le dÃ©ploiement et l'optimisation des postes de travail Windows. Participer aux projets de migration Windows et de modernisation des environnements utilisateurs. Concevoir et maintenir les architectures Endpoint Management. GÃ©rer les stratÃ©gies de sÃ©curitÃ©, les GPO et les politiques de conformitÃ© des postes. Apporter une expertise de niveau N3 sur les incidents complexes. RÃ©diger la documentation technique et les procÃ©dures d'exploitation. Participer aux projets d'amÃ©lioration continue et aux instances techniques. Profil recherchÃ© : Minimum 5 ans d'expÃ©rience en administration et expertise Poste de Travail. Excellente maÃ®trise de Microsoft Intune et Microsoft SCCM / MECM. Solide expÃ©rience sur Windows 10/11, Active Directory et GPO. Bonne connaissance des environnements Microsoft 365 et du Modern Workplace. ExpÃ©rience des projets de dÃ©ploiement, migration et gestion des postes de travail Ã  grande Ã©chelle. Une expÃ©rience dans un environnement bancaire ou grand compte est un atout </div>

1 - 6 Years Naukri Gulf

Application Support Manager

On-site - المغرب - بولمان ٥ أغسطس ٢٠٢٦

خدمة العملاء

For one of our international clients, our ESN is looking for a Lead Support L1/L2. As a true operational reference, you will manage proximity and remote support activities, guarantee the quality of service delivered to customers, and support the skill development of technicians.Main missionsSupport Activity Management<ul><li>Supervise the daily activity of L1 and L2 support teams.</li><li>Ensure compliance with SLAs and contractual commitments.</li><li>Prioritize incidents and coordinate resolution actions.</li><li>Track performance indicators (KPIs) and produce associated reports.</li><li>Organize and lead team meetings and operational reviews.</li></ul>Incident and Request Management<ul><li>Intervene on complex or critical incidents requiring advanced expertise.</li><li>Ensure escalation to L3 teams, editors, or suppliers when necessary.</li><li>Guarantee the quality of ticket processing and adherence to procedures.</li><li>Participate in crisis management and escalation cells.</li></ul>Functional Management and Support<ul><li>Functionally supervise L1 and L2 technicians.</li><li>Allocate workload and optimize available resources.</li><li>Train and support employees in their skill development.</li><li>Ensure the application of ITIL best practices and internal processes.</li></ul>Continuous Improvement<ul><li>Identify areas for improvement in support processes.</li><li>Participate in the creation and updating of the knowledge base.</li><li>Propose actions to reduce recurring incident volumes.</li><li>Contribute to transformation projects and improvement of support tools.</li></ul>Customer Relations<ul><li>Be the preferred customer contact for operational matters.</li><li>Participate in follow-up committees and service reviews.</li><li>Ensure proactive communication on major incidents and action plans.</li></ul>Desired Candidate Profile<h2>Technical Skills</h2><ul><li>Systems and Environments</li><li>Windows 10/11</li><li>Windows Server</li><li>Microsoft 365</li><li>Active Directory / Azure AD (Entra ID)</li><li>Exchange Online</li><li>Teams</li><li>Intune (appreciated)</li><li>Networks</li><li>TCP/IP</li><li>LAN / WAN</li><li>VPN</li><li>Wi-Fi</li><li>DNS / DHCP</li><li>Tools</li><li>ITSM Tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li><li>Remote control tools</li><li>Supervision and monitoring</li><li>Microsoft Office Suite</li><li>Methodologies</li><li>ITIL Foundation or equivalent</li><li>Incident, Problem, and Change Management</li></ul><h2>Profile</h2><ul><li>Training: Bachelor's degree (Bac +3) to Master's degree (Bac +5) in IT, Networks, or Information Systems.</li><li>Experience: Significant experience in L1/L2 user support. Initial successful experience in coordinating or managing a support team. Experience in a multi-site environment and/or ESN is highly appreciated.</li><li>Behavioral Skills: Leadership and ability to federate a team. Excellent customer service skills. Analytical and problem-solving skills. Priority management and stress resistance. Team spirit and communication skills. Rigor, autonomy, and proactivity.</li><li>Performance Indicators (KPIs): SLA compliance. First-level resolution rate. Average incident processing time. Customer satisfaction (CSAT). Number of recurring incidents. Quality and completeness of documentation.</li></ul>

من ٠ إلى ٠ سنة بيت.كوم

IT Technician L2

On-site - المغرب ١٤ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join Yazaki. Connect to the future.  Country: Morocco (MA)  City: Tangier Worksite / Location: Tanger Plant  Job Function: CFO_IT  Job Discipline:   Job Family: Infrastructure Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a IT Technician L2 in our plant in [[location]]. Qualifications: <ul> <li>Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.</li> <li>Minimum 2 years of experience in IT support, network support, or industrial IT environment.</li> <li>Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.</li> <li>Experience with network equipment such as switches, routers, access points, and firewalls.</li> <li>Good troubleshooting skills for network, connectivity, hardware, and software incidents.</li> <li>Experience with Windows operating systems, Microsoft Office, and basic endpoint support.</li> <li>Basic knowledge of Active Directory, user accounts, permissions, and group policies.</li> <li>Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.</li> <li>Ability to perform preventive maintenance and monitor IT infrastructure.</li> <li>Basic understanding of cybersecurity rules, access control, and IT security best practices.</li> <li>Ability to document technical actions, update network diagrams, and follow IT procedures.</li> <li>Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.</li> <li>Good communication skills in French and English.</li> <li>Ability to work under pressure and respond quickly to production-impacting issues.</li> <li>Team spirit, autonomy, discipline, and strong sense of responsibility.</li> <li>Previous experience in an automotive or manufacturing environment is a strong plus.</li> <li> Key Responsibilities: <ul> <li>Provide first and second-level IT support to users across all departments.</li> <li>Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.</li> <li>Support hardware, software, network, and application-related incidents.</li> <li>Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.</li> <li>Ensure quick first-response support for production-impacting incidents.</li> <li>Monitor the status of IT systems, computers, printers, and network equipment.</li> <li>Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.</li> <li>Ensure compliance with Yazaki IT standards, security rules, and plant procedures.</li> <li>Coordinate with internal IT teams, vendors, and other departments for issue resolution.</li> <li>Support shop floor IT devices and ensure minimum downtime for production areas.</li> <li>Participate in preventive maintenance and continuous improvement of IT services.</li> </ul> </li> </ul>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.  We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!  Ps. Didn't find what you are looking for? Take a look at our careers page! Be careful though, you might find your next dream job.  </div>

1 - 3 Years Naukri Gulf

Application Support Manager

On-site - المغرب - بولمان ٤ أغسطس ٢٠٢٦

خدمة العملاء

Job Description: For one of our international clients, our IT services company is looking for a Level 1/Level 2 Support Lead. As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients, and support the skills development of technicians. Main missions<ul><li>Management of Support Activities<ul><li>Supervise the daily activity of the N1 and N2 support teams.</li><li>Ensure compliance with SLAs and contractual commitments.</li><li>Prioritize incidents and coordinate resolution actions.</li><li>Monitor key performance indicators (KPIs) and produce associated reports.</li><li>Organize and lead team meetings and operational points.</li></ul></li><li>Incident and request management<ul><li>Responding to complex or critical incidents requiring advanced expertise.</li><li>Ensure escalation to N3 teams, publishers or suppliers when necessary.</li><li>Ensure the quality of ticket processing and compliance with procedures.</li><li>Participate in crisis management and escalation cells.</li></ul></li><li>Functional management and support<ul><li>To provide functional supervision to N1 and N2 technicians.</li><li>To distribute the workload and optimize available resources.</li><li>To train and support employees in their skills development.</li><li>Ensure the application of ITIL best practices and internal processes.</li></ul></li><li>Am lioration continue<ul><li>Identify areas for improvement in support processes.</li><li>Participate in the creation and updating of the knowledge base.</li><li>Propose actions aimed at reducing the volume of recurring incidents.</li><li>Contribute to projects for the transformation and improvement of support tools.</li></ul></li><li>Relation client<ul><li>to be the preferred point of contact for clients on operational matters.</li><li>Participate in monitoring committees and service reviews.</li><li>Ensure proactive communication on major incidents and action plans.</li></ul></li></ul>Desired Candidate ProfileComp tences techniques<ul><li>Systems and Environments<ul><li>Windows 10/11</li><li>Windows Server</li><li>Microsoft 365</li><li>Active Directory / Azure AD (Entra ID)</li><li>Exchange Online</li><li>Teams</li><li>Intune (appr ci )</li></ul></li><li>Networks<ul><li>TCP/IP</li><li>LAN / WAN</li><li>VPN</li><li>Wi-Fi</li><li>DNS / DHCP</li></ul></li><li>Tools<ul><li>ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</li><li>Remote access tools</li><li>Supervision et monitoring</li><li>Suite Microsoft Office</li></ul></li><li>M thodologies<ul><li>ITIL Foundation ou quivalent</li><li>Incident, problem and change management</li></ul></li></ul>Profile<ul><li>Education Bac +3 Bac +5 in Computer Science, Networks or Information Systems.</li><li>Exp rience<ul><li>Significant experience in N1/N2 user support.</li><li>Successful first experience in coordinating or managing a support team.</li><li>Experience in a multi-site environment and/or IT services company is highly valued.</li></ul></li><li>Behavioral skills<ul><li>Leadership and ability to unite a team.</li><li>Excellent customer service skills.</li><li>Analytical and problem-solving skills.</li><li>Priority management and stress resistance.</li><li>Team spirit and communication skills.</li><li>Rigour, autonomy and proactivity.</li></ul></li></ul>Key Performance Indicators (KPIs)<ul><li>Compliance with SLAs.</li><li>First-level solution rate.</li><li>Average incident handling time.</li><li>Satisfaction client (CSAT).</li><li>Number of incidents r currents.</li><li>Quality and completeness of the documentation.</li></ul>

بيت.كوم

Business Analyst

On-site - المغرب ٢٢ يوليو ٢٠٢٦

أخرى

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent. This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects. A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery. Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. Job : The consultant will be in charge of: <ul><li>Gathering needs: Organize meetings with stakeholders (CISO, technical teams, management) to understand their expectations.</li><li>Identifying objectives: Determine what users *really* need to make decisions.</li><li>Listing data sources: SIEM, vulnerability management tools, logs, etc.</li><li>Formalizing needs: Write clear specifications or prioritized user stories.</li><li>Defining the architecture: Choose the format (interactive dashboard, static report, automated alert).</li><li>Creating mockups: Propose dashboard prototypes before development.</li><li>Automating reports: Use scripts (Python, PowerShell) to generate and distribute reports.</li><li>Maintaining indicators: Update data based on new threats or priorities.</li><li>Analyze trends and anomalies in cyber data.</li><li>Produce ad-hoc analyses in case of an incident or urgent request.</li><li>Train teams on using reports.</li></ul> Required profile : Degree: Master's degree (Bac+5) in computer science, cybersecurity, or equivalent with 5 years of experience Required skills <ul><li>Reporting tools: Power BI, Python (pandas, numpy), SQL, PowerShell.</li><li>Cybersecurity: Knowledge of ISO 27001, NIST frameworks, vulnerability management.</li><li>Cloud: AWS, Azure, Azure DevOps.</li><li>Systems: Windows, Linux, Active Directory.</li></ul><ul><li>Analytical mindset and attention to detail.</li><li>Excellent communication in French and English.</li><li>Ability to work with multiple teams.</li><li>Autonomy and respect for deadlines.</li><li>Curiosity for new technologies.</li><li>Desired certifications: ISO 27001, ITIL V3, CISSP or CISM (a plus).</li></ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Director of Information Technology

On-site - المغرب ١٧ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa. Key Activities of this Position: People Functions: • Maintain harmonious and professional relationship with all departments and Home Office. • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. • Must have strong interpersonal skills and be able to relate to all levels of management. • Must be able to assist hotel guests with technical requirements and issues. • Actively participate in quarterly Regional Systems meetings and shared ideas and best practices. • Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred. • During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time. • During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads. • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Product Functions: • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. • Establish and maintain user procedures and hardware familiarization for all systems. • Establish and maintain system security procedures consistent with control requirements and corporate policy. • Maintain accurate records of system files; software and hardware issues and service requirements. • Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). • Administer Lotus Notes, connection to global VPN and other communication tools • Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. • As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations. • Good knowledge and support for Desktop OS and applications. • Provide direct guest support and quality support to function rooms and conference services. • Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Profit Functions: • Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow. • Negotiate and execute computer and data communications contracts to ensure compliance with their requirements. • Implement technology “best practices” from other Four Seasons properties that are workable. • Establish product lifecycle management for hardware/software and 10-year capital planning for technology. • Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses. New Opening: • Must be able to lead and maintain control over 50 vendors/contractors at any one time. • Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads. • Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders. </div>

10 - 12 Years Naukri Gulf

Director of Information Technology

On-site - المغرب - الدار البيضاء ٥ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">About the location:Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa. Key Activities of this Position: People Functions: Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and issues. Actively participate in quarterly Regional Systems meetings and shared ideas and best practices. Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred. During Pre-Opening, must be able to lead and control 30-60 vendors / contractors at any one time. During Pre-Opening, must be strong in following up and prioritized tasks for variance vendors, contracts and corporate IST and hotel department heads. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Product Functions: Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). Administer Lotus Notes, connection to global VPN and other communication tools Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations. Good knowledge and support for Desktop OS and applications. Provide direct guest support and quality support to function rooms and conference services. Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. Profit Functions: Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow. Negotiate and execute computer and data communications contracts to ensure compliance with their requirements. Implement technology best practices from other Four Seasons properties that are workable. Establish product lifecycle management for hardware/software and 10-year capital planning for technology. Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses. New Opening: Must be able to lead and maintain control over 50 vendors/contractors at any one time. Must be strong in following up and prioritize tasks for variance vendors/contractors and hotel department heads. Must be able to provide regular project updates and manage expectations of the hotel Planning Committees, department heads, Corporate IST and executive stakeholders. </div></section>

3 - 8 Years Naukri Gulf

IT Responsible

On-site - المغرب - بولمان ٣٠ يوليو ٢٠٢٦

تكنولوجيا المعلومات

Essential responsibilities:<ul><li>Act as the local IT responsible for the Morocco site while working as an integrated member of the European IT organization, aligned with regional standards, governance, and reporting expectations.</li><li>Ensure the operational maintenance and continuous improvement of the local IT infrastructure, including PCs, servers, network equipment, cabling, firewalls, backup systems, and disaster recovery plans, in line with European IT standards.</li><li>Maintain active collaboration with Sanden IT members across Europe, including Germany, France, Poland and Morocco, as well as with Japan and Hisense where required, particularly on JSOX, Microsoft 365, cybersecurity, infrastructure, and SAP-related topics.</li><li>Act as the internal liaison between business key users and the SAP support organization (consultants, Sanden and Hisense teams).</li><li>Ensure IT security by achieving TISAX accreditation in the short term, while ensuring compliance with GDPR requirements.</li><li>Prepare and manage the Morocco IT budget in coordination with European IT, covering both CAPEX and OPEX, and ensuring alignment with regional planning, procurement, and cost-control expectations.</li><li>Manage supplier relationships, including both commercial and contractual aspects.</li><li>Lead local IT members or external service providers where applicable, while ensuring their activities remain aligned with European IT procedures, security requirements, and escalation paths.</li><li>Supervise the IT infrastructure and IT equipments installation during the plant launch phase.</li><li>Manage the SAP implementation and setup in SMO Plant with EU Team</li></ul>Other responsibilities:<ul><li>Manage and lead IT projects.</li><li>Monitor technology trends and developments to anticipate industry changes and identify opportunities for innovation.</li></ul>Desired Candidate Profile<ul><li>At least 3 years of proven experience in a similar role and in an industrial environment, preferably within the automotive industry. Contribution to a greenfield or start-up project is appreciated.</li><li>BAC+5 (Engineering degree or Master) in Computer Engineering, Software Engineering, Information Technology, or a related field.</li><li>Strong knowledge of Microsoft infrastructure technologies , including Active Directory, Microsoft 365, and server administration.</li><li>Advanced IT systems, network administration and troubleshooting experience within a manufacturing environment, covering Windows, Virtual systems, LAN, Wi-Fi, VLAN and VPN technologies.</li><li>Experience with IT service management processes , including incident, problem and change management.</li><li>Experience with SAP in a manufacturing environment.</li><li>Excellent written and spoken English skills , with the ability to communicate complex technical and operational information clearly.</li><li>Strong autonomy, decision-making capability and resilience under pressure in a continuous production environment.</li><li>Ability to work effectively within an international organization and collaborate closely with regional domain leads and global IT teams.</li><li>Experience with Microsoft Azure, manufacturing systems, cybersecurity technologies and emerging IT trends.</li><li>Practical knowledge of information security, governance and compliance frameworks, ISO/IEC 27001, ISO/IEC 27002, NIS2, GDPR, the EU AI Act and JSOX controls.</li><li>Experience supporting security audits, risk assessments, supplier security reviews or automotive cybersecurity initiatives such as ISO/SAE 21434.</li><li>Strong interpersonal, customer-service and supplier negotiation skills when working with external service providers and Vendors.</li></ul>

4 - 7 Years Naukri Gulf

Customer Success Account Manager

On-site - المغرب - الدار البيضاء ٥ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> The Customer Success Account Manager (CSAM) is responsible for the relationship with assigned number of corporate customers at the technical level and for the escalation management. CSAM increases customer satisfaction and loyalty to the company, enhances efficiency of Kaspersky product usage by our customers, improves security posture of customers through effective IS consulting and guidance as well as builds and maintains relationships with key customer contacts at the business level. Responsibilities: <ul> <li>Provide technical support to customers under MSA support contract, and/or standard support;</li> <li>Build, maintain good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products;</li> <li>Accountable for the renewal of MSA contracts and growth of new MSA customers together with sales team;</li> <li>Take initiative on technical skills, self-learning and development towards obtaining Kaspersky Certifications;</li> <li>Apply system analysis techniques and procedures and consult with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products;</li> <li>Resolve, manage, escalate, and drive satisfactory resolution of customers technical support issues based on Kaspersky products and technologies;</li> <li>Communicate progress on a regular basis to stakeholders in the customer/partner organizations for normal and escalated technical issues;</li> <li>Understand customer business requirements so as to recommend improved software settings/tasks/policies, or hardware upgrades for effective operation of Kaspersky applications;</li> <li>Comply with the technical support workflow/processes as prescribed by HQ;</li> <li>Proactively contribute to the enrichment of our Knowledge Base;</li> <li>Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients (this includes but not limited to implementation, training, configuration, migration, health checks, project management);</li> <li>Deliver consultative-based knowledge transfer and documentation to Kaspersky s clients;</li> <li>Monthly reporting to MSA Client and management;</li> <li>Be the technical support representative in the home country, taking ownership for customer/partner support escalations, and drive issue resolution using established processes and procedures in a timely manner.</li> </ul> Required Communication Skills: <ul> <li>English verbal communication skills at the professional level;</li> <li>Written English communication skills at the professional level;</li> <li>Ability to engage effectively with clients at the senior technical and middle management levels;</li> <li>Strong interpersonal and negotiation skills.</li> </ul> Required Technical Skills: Advanced: <ul> <li>Microsoft OS (Server 2019+ and Windows 10+), MS Certified is an advantage;</li> <li>Linux OS (Ubuntu, CentOS);</li> <li>Enterprise Networking Technologies (eg. TCP/IP, DNS, Firewall, Active Directory);</li> <li>Virtualization environments (VMware EXSi, Hyper-V);</li> <li>Troubleshooting skills including the ability to analyse logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance).</li> </ul> Intermediate: <ul> <li>MS SQL and MS Exchange;</li> <li>Web and Messaging Systems.</li> </ul> Optional: <ul> <li>Kaspersky product certifications;</li> <li>CompTIA CASP+.</li> </ul> Education / Technical Certifications: <ul> <li>Completed degree (BS) in Information Technology, Computer Science or equivalent;</li> <li>7+ years of experience in IT industry; 4+ years of experience in IT security;</li> <li>MCP or equivalent : Windows Server 2019+ and Windows 10+;</li> <li>CCNA beneficial;</li> <li>VMware EXSi;</li> <li>Linux.</li> </ul> * Candidate will be required to pass Kaspersky Internal core certifications within 3 months after on-boarding. Other Required Skills: <ul> <li>Positive attitude in taking on ownership for issue resolution, root cause analysis, and remediation;</li> <li>Analytical Troubleshooting Skills;</li> <li>Ability to articulate issues clearly, communicate next steps with confidence;</li> <li>Sound decision making and critical thinking skills;</li> <li>Good time management, organization and prioritization skills.</li> </ul> </div></section>

من ٠ إلى ٠ سنة بيت.كوم

Field Support Engineer

On-site - المغرب ٢ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: Context: The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department.  He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers. He/she reports to the Project / Care Manager . Functions: The Field Support Engineer handles the following tasks: <ul><li>Managing customer requests </li><li>Providing technical support </li><li>Providing telephone or remote assistance </li><li>Investigating incidents and problems reported by customers </li><li>Troubleshooting of complex telecommunication systems </li><li>Verifying corrections provided by R& D </li><li>Participating in the technical preparation of roll out or upgrade operations </li><li>Supporting the resolutions proposed </li></ul> Our expectations for you: <ul><li>Degree in Engineering with experience in Telecommunications Systems and/or Information </li><li>Technology or equivalent background </li><li>Knowledge of telecom systems and equipment </li><li>Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, </li><li>Active Directory, and Information Security is advantageous </li><li>Readiness to travel on a need basis </li><li>Good problem-solving capability, ability to handle changing and often tense contexts </li><li>Communication skills, interpersonal as well as in writing and reporting </li><li>Good English and French languages skills are mandatory </li><li>Team spirit </li></ul> Competencies and experience in following areas are seen as a plus: <ul><li>Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution </li><li>RedHat linux including Virtualization and Containerization </li><li>MS Windows </li><li>IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF) </li><li>Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability) </li><li>System integration and on-site interventions </li><li>Familiarity with agile methodology and test automation (Robot Framework, Python) </li><li>Radio and terminal platform competence </li><li>Applications and databases </li><li>Open source management </li><li>Airbus Tetra knowledge </li><li>Experience in Help Desk work </li></ul> Profile: <ul><li>Strong internal and external interpersonal skills </li><li>Mobility (travel frequently, world-wide) </li><li>Able to handle changing and often tense contexts </li><li>Availability </li><li>Methodical </li><li>Autonomous </li><li>Close attention to detail </li></ul> Languages: <ul><li>English and French required </li></ul> This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Defence and Space Maroc Employment Type: Permanent------- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services <JF-CS-PS> By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. </div>

من ٠ إلى ٠ سنة بيت.كوم

HR Generalist

On-site - المغرب ٢٠ مايو ٢٠٢٦

الموارد البشرية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Reporting directly to the HR Manager, our future HR Generalist will have as main mission ensuring that the plant has the people it needs in terms of talent and attitude in order to meet company goals and also to identify and analyze training needs according to the economic and social policy of the company. Your Role •    Identify and analyze training needs, according to the economic and social policy of the company  •    Organize and support training activities and prepare the necessary documentation.  •    Verify and update training modules in collaboration with the relevant departments.  •    Participate in the production and delivery of certain internal training modules.  •    Track training KPIs  •    Ensure follow-up training budgets  •    Define recruitment needs and follow the recruitment process until the choice of the final candidate and its implementation (internal and external recruitment)  •    Ensure the integration of new recruits  •    Monitor internal and external recruitment and promotions KPIs  •    Manage and participate in the creation of the company's internal and external communication forms and content.  •    Ensure training and recruitment procedures are updated  •    Actively collaborate with all functions to achieve/maintain certifications & Customer requirements  . Your Background •    Master’s degree in HR Management  •    Min 5 years’ experience in a similar position or in the automotive field  •    HR tools •    Legal and legislative experience and knowledge  •    Sense of leadership and organization  •    Team spirit and availability  •    Proficiency in both English & French languages, spoken and written  Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. </div>

1 - 6 Years Naukri Gulf

Business Analyst

On-site - المغرب - بولمان ٢٣ يوليو ٢٠٢٦

المبيعات

Supporting the RM Director in her missions and projects; providing interim coverage in the RM Director's absence; managing reservations by phone, fax, or internet, as well as all related operations; handling client requests (strategic accounts, VIP clients, and Top VIPs) and fostering loyalty among Sunshine clients after complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs; actively participating in sales presentations, site visits, and client meetings; developing pricing, distribution contracts, and direct sales; increasing the visibility of the two hotels and points of sale in key markets with online distributors; measuring performance across different sites in terms of new exposure, double exposure, updates, and promotion; studying, examining, and analyzing the competitive environment, market trends, and customer needs and feedback to demonstrate initiative and... Adapt judiciously on a strategic level. Prepare, utilize, and compile data for daily, weekly, and monthly reports, annual objectives, the sales and marketing budget, forecasts, and other reports, in accordance with instructions and needs. Develop marketing actions and evaluate the effectiveness of existing programs and strategies. Ensure compliance with the Sofitel brand's pricing policy and strategy. Manage and direct advertising, public relations, and promotional activities with the RM Director. Ensure customer satisfaction while remaining competitive in the market and financially efficient. Evaluate evolving customer needs, customer composition, and portfolio developments to propose necessary operational changes as needed. Communicate effectively with other departments and interact with team members to guarantee the expected quality of service to the customer. Management of PMS, Tars and extranet of distributors and booking centers. Track and control reservations: Rate check, upgrades, cancellations, no-shows. Analyze occupancy rate, average price and RevPAR. Optimize occupancy rate and average price per room. Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director.Develop budget forecasts in collaboration with the Sales Director and with approval from the General Manager. Analyze and monitor the hotel's KPIs to identify opportunities to increase revenue from rooms and other operational departments. Be responsible for the proper functioning of all systems and tools for managing room and other service revenue. Coordinate with the sales team to determine attractive and engaging pricing offers. Prospect virtual distributor sites. Provide strategic and tactical support to the F&B department, which includes restaurants, bars, and banquets. Participate in the recruitment of ALL clients and directly monitor the recruitment of their team. Contribute to the customer preference database. Participate in the strategy adopted by the Accor Group and the owner. Contribute to improving the hotel's RPS score. Respond to and manage customer complaints. Respect Accor Group's internal standards and procedures. from the owner S directly ensure customer satisfactionDesired Candidate ProfileJob Description Supporting the RM Director in her missions and projects To provide interim coverage in the absence of the RM Director To handle reservations by telephone, fax or internet, as well as all related operations. Managing customer requests (Strategic Accounts, VIP and Top VIP clients) and customer loyalty after Sunshine complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs Actively participate in sales presentations, site visits, and client meetings Pricing development, distribution contract, direct sales Increase the visibility of the two hotels and points of sale in key markets with online retailers. Measure performance across different sites in terms of new exposure, double exposure, updates, and featured placement. To study, examine and analyze the competitive environment, market trends, as well as customer needs and feedback in order to demonstrate initiative and adapt judiciously on a strategic level. Prepare, process, and compile data for daily, weekly, and monthly reports, annual objectives, sales and marketing budgets, forecasts, and other reports as instructed and required. Develop marketing actions and evaluate the effectiveness of existing programs and strategies Ensure compliance with the Sofitel brand's pricing policy and strategy To manage and direct, in conjunction with the RM Director, advertising, public relations, and promotional activities. Ensuring customer satisfaction while remaining competitive in the market and financially sound Assess the evolution of customer needs, customer composition, and the business portfolio in order to propose the necessary operational changes where appropriate. Communicate effectively with other departments and interact with team members to ensure the client receives the expected quality of service. Management of the PMS, Tars and extranet for distributors and reservation centers Tracking and managing reservations: Rate checks, upgrades, cancellations, no-shows Analyze occupancy rates, average room rates, and RevPAR; optimize occupancy rates and average room rates. Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director, and develop budget forecasts in collaboration with the Sales Director and subject to approval by the General Manager. Analyze and monitor hotel KPIs to identify opportunities to increase revenue from rooms and other operational departments. to be responsible for the proper functioning of all systems and tools for managing room revenue and other services

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Information System Support Technician | Had Soualem (Morocco)

Lead Support SQLI

BI Expert

Field Support Engineer

L2 Technical Support

Business Analyst Cybersecurity

IT Support Technician

BI Expert

Expert Poste de Travail

Application Support Manager

IT Technician L2

Application Support Manager

Business Analyst

Director of Information Technology

Director of Information Technology

IT Responsible

Customer Success Account Manager

Field Support Engineer

HR Generalist

Business Analyst

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