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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.&nbsp;</p><br><br><br>Position Summary<p>The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.</p><br><br>Key ResponsibilitiesGuest Service<ul><li>Greet guests and visitors with professionalism, warmth, and genuine hospitality.</li><li>Open doors for arriving and departing guests.</li><li>Welcome guests by name whenever possible.</li><li>Provide directions, information about hotel facilities, local attractions, and transportation options.</li><li>Anticipate guest needs and offer assistance proactively.</li></ul>Arrival and Departure Assistance<ul><li>Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.</li><li>Assist guests entering and exiting vehicles.</li><li>Manage luggage assistance requests and communicate with the Bell Desk.</li><li>Escort guests when necessary.</li></ul>Transportation Management<ul><li>Organize taxi, limousine, and other transportation services for guests.</li><li>Assist with valet parking coordination where applicable.</li><li>Maintain orderly traffic flow at the hotel entrance.</li><li>Monitor guest pickup and drop-off areas.</li></ul>Safety and Security<ul><li>Monitor the entrance area and report suspicious activities.</li><li>Maintain awareness of emergency procedures and safety protocols.</li><li>Ensure guest safety while entering and exiting vehicles.</li><li>Support hotel security efforts by observing and reporting concerns.</li></ul>Hotel Knowledge<ul><li>Maintain a strong understanding of:<ul><li>Hotel services and amenities</li><li>Restaurant operating hours</li><li>Spa and recreational facilities</li><li>Local attractions and landmarks</li><li>Transportation routes and airport information</li></ul></li></ul>Appearance and Professional Standards<ul><li>Maintain Four Seasons grooming and uniform standards at all times.</li><li>Demonstrate courtesy, professionalism, and discretion.</li><li>Uphold Four Seasons service culture and brand values.</li></ul>Qualifications<ul><li>Previous experience in luxury hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work outdoors in varying weather conditions.</li><li>Professional appearance and demeanor.</li><li>Ability to stand for extended periods.</li><li>Basic knowledge of the local area and tourist attractions.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Focus</li><li>Luxury Service Excellence</li><li>Communication Skills</li><li>Teamwork and Collaboration</li><li>Problem Solving</li><li>Attention to Detail</li><li>Cultural Awareness</li><li>Professionalism</li></ul>Physical Requirements<ul><li>Standing and walking for long periods.</li><li>Lifting, carrying, or assisting with light luggage when required.</li><li>Working in outdoor environments and varying weather conditions.</li><li>Ability to respond quickly to guest needs.</li></ul>Four Seasons Service Culture Expectations<ul><li>Treat every guest with respect, kindness, and genuine care.</li><li>Create memorable first and last impressions.</li><li>Anticipate guest needs before they are expressed.</li><li>Deliver personalized and intuitive service consistent with Four Seasons standards.</li><li>Build positive relationships with guests, residents, and colleagues.</li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>JOB SUMMARY<br>Head Concierge<br>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - <br>Craft Exceptional Experiences at One of Morocco’s Finest Luxury Destinations<br>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco’s capital, <br>The Ritz-Carlton Rabat, Dar Es Salam<br>offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa’s most prestigious hospitality destinations.<br>As part of <br>The Ritz-Carlton<br>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.<br>We are seeking an accomplished <br>Head Concierge<br>to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.<br>About the Role<br>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit<br>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance<br>Key Responsibilities<br>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence<br>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded<br>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests<br>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences<br>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services<br>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty<br>Support the achievement of departmental and property financial objectives through efficient operations and resource management<br>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations<br>The Ideal Candidate<br>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.<br>The successful candidate will bring:<br>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment<br>A strong understanding of guest engagement, service recovery and personalised luxury experiences<br>Exceptional interpersonal, communication and relationship-building skills<br>The ability to remain composed, professional and solution-focused in a fast-paced environment<br>Commercial awareness and an understanding of how service excellence contributes to business performance<br>A passion for coaching, mentoring and developing talent<br>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele<br>Why Join Marriott International<br>At <br>Marriott International<br>, we are committed to helping our associates grow personally and professionally. As the world’s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry’s most talented professionals.<br>By joining <br>The Ritz-Carlton<br>, you will benefit from:<br>Exceptional career development opportunities across Marriott International’s global portfolio.<br>Industry-leading learning and leadership development programmes.<br>A culture built on inclusion, wellbeing and continuous growth.<br>The opportunity to represent one of the world’s most prestigious luxury hospitality brands.<br>The chance to make a meaningful impact through extraordinary guest experiences every day<br>Create Memorable Moments That Last a Lifetime<br>At The Ritz-Carlton, we believe every interaction matters. As <br>Head Concierge<br>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco’s most distinguished hotels, we invite you to explore this exceptional opportunity with <br>The Ritz-Carlton Rabat, Dar Es Salam<br>.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Relevant du Chef Concierge, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :&nbsp;</p><br><ul><li>Proposer en permanence un service professionnel, avenant et attachant</li><li>Aider les clients en ce qui concerne leur courrier, leurs messages et toutes leurs demandes de renseignements</li><li>Aider les clients relativement aux projets qu’ils souhaitent réaliser durant leur séjour</li><li>Informer les clients en ce qui concerne les installations de l’hôtel de manière efficace et utile</li><li>Respecter les politiques, les procédures et les normes de service du département</li><li>Respecter toutes les politiques de sécurité</li><li>Autres tâches, telles qu’assignées</li></ul><br>Qualifications<br><br><ul><li>Expérience antérieure en service à la clientèle un atout</li><li>Présentation professionnelle requise</li><li>Excellentes aptitudes en matière de service et aptitudes supérieures pour les communications, orales et écrites</li><li>Connaissance des applications Microsoft Windows</li><li>Excellentes compétences interpersonnelles et&nbsp; compétences en&nbsp; résolution de problèmes</li><li>Particulièrement responsable et fiable</li></ul><br>Informations supplémentaires<br><br><ul><li><strong>À PROPOS DES HÔTELS FAIRMONT </strong><br>Chez Hôtels Fairmont, nous offrons à nos clients la meilleure expérience dans l’hôtellerie au sein de chacun de nos établissements. Nous savons que pour fournir les meilleurs services à nos clients, nous devons offrir ce qui se fait de mieux à nos employés. C’est pourquoi vous trouverez des opportunités professionnelles exceptionnelles en Amérique du Nord, dans les Caraïbes, en Europe, en Afrique, au Moyen-Orient et en Asie-Pacifique, ainsi que les meilleures possibilités de formation, d’évolution de carrière, de reconnaissance et de récompenses du secteur. Hôtels Fairmont réunit des hôtels légendaires, haut-lieux prestigieux, tels que The Savoy à Londres, The Plaza à New York et le Fairmont Peace Hotel à Shanghai. Nos équipes sont guidées par les valeurs de respect, d’intégrité, de travail d’équipe et d’autonomie ; nous respectons les normes d’éthique et de qualité les plus élevées et traitons tous les collègues avec équité et dignité. Leader sur le plan communautaire et environnemental, Fairmont est également réputée pour ses pratiques touristiques éco-responsables et son programme reconnu de Partenariat environnemental. Un avenir prometteur vous attend.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY</b> Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p>The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.</p><p><strong>Key Responsibilities</strong></p><p><strong>Guest Service</strong></p><ul><li>Greet guests and visitors with professionalism, warmth, and genuine hospitality.</li><li>Open doors for arriving and departing guests.</li><li>Welcome guests by name whenever possible.</li><li>Provide directions, information about hotel facilities, local attractions, and transportation options.</li><li>Anticipate guest needs and offer assistance proactively.</li></ul><p><strong>Arrival and Departure Assistance</strong></p><ul><li>Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.</li><li>Assist guests entering and exiting vehicles.</li><li>Manage luggage assistance requests and communicate with the Bell Desk.</li><li>Escort guests when necessary.</li></ul><p><strong>Transportation Management</strong></p><ul><li>Organize taxi, limousine, and other transportation services for guests.</li><li>Assist with valet parking coordination where applicable.</li><li>Maintain orderly traffic flow at the hotel entrance.</li><li>Monitor guest pickup and drop-off areas.</li></ul><p><strong>Safety and Security</strong></p><ul><li>Monitor the entrance area and report suspicious activities.</li><li>Maintain awareness of emergency procedures and safety protocols.</li><li>Ensure guest safety while entering and exiting vehicles.</li><li>Support hotel security efforts by observing and reporting concerns.</li></ul><p><strong>Hotel Knowledge</strong></p><ul><li>Maintain a strong understanding of:</li><li>Hotel services and amenities</li><li>Restaurant operating hours</li><li>Spa and recreational facilities</li><li>Local attractions and landmarks</li><li>Transportation routes and airport information</li></ul><p><strong>Appearance and Professional Standards</strong></p><ul><li>Maintain Four Seasons grooming and uniform standards at all times.</li><li>Demonstrate courtesy, professionalism, and discretion.</li><li>Uphold Four Seasons service culture and brand values.</li></ul><p><strong>Qualifications</strong></p><ul><li>Previous experience in luxury hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work outdoors in varying weather conditions.</li><li>Professional appearance and demeanor.</li><li>Ability to stand for extended periods.</li><li>Basic knowledge of the local area and tourist attractions.</li><li>Fluency in English; additional languages are an advantage.</li></ul><p><strong>Core Competencies</strong></p><ul><li>Guest Focus</li><li>Luxury Service Excellence</li><li>Communication Skills</li><li>Teamwork and Collaboration</li><li>Problem Solving</li><li>Attention to Detail</li><li>Cultural Awareness</li><li>Professionalism</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Standing and walking for long periods.</li><li>Lifting, carrying, or assisting with light luggage when required.</li><li>Working in outdoor environments and varying weather conditions.</li><li>Ability to respond quickly to guest needs.</li></ul><p><strong>Four Seasons Service Culture Expectations</strong></p><ul><li>Treat every guest with respect, kindness, and genuine care.</li><li>Create memorable first and last impressions.</li><li>Anticipate guest needs before they are expressed.</li><li>Deliver personalized and intuitive service consistent with Four Seasons standards.</li><li>Build positive relationships with guests, residents, and colleagues.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in luxury hospitality preferred. Excellent communication and interpersonal skills. Strong customer service orientation. Ability to work outdoors in varying weather conditions. Professional appearance and demeanor. Ability to stand for extended periods. Basic knowledge of the local area and tourist attractions. Fluency in English; additional languages are an advantage.</p>

<p>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Assisting valet parking service upon guest s request on vehicle parking, retrieval.. Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. Providing arriving guests with a hotel orientation. Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. Assist overnight MOD with guests requests. Works harmoniously and professionally with co-workers.</p><p><strong>Desired Candidate Profile</strong></p><p>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does. Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</p>

<p>Provides a full range of administrative, clerical office support to Guest Experience and Concierge team to ensure a smooth arrival and memorable stay for VIP,, Long Stay and Celebrity guests while complying with all Four Seasons policies and procedures. Directs staff that performs the following duties and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p>Provides a full range of administrative, clerical office support to Guest Experience and concierge Team</p><p>Handle and process purchase orders for all ordering required for Guest Experience / Concierge team ensuring quotes/bidding process is carried out.</p><p>Communicate and coordinate guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, Long Stay and Celebrity guest needs.</p><p>Contact guest prior to arrival to inquire about any specific needs or accommodations.</p><p>Coordinate amenities with room service and place special occasion, kids, and pet amenities in guest rooms</p><p>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.</p><p><strong>Desired Candidate Profile</strong></p><p>One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system. The Ability to read and speak English, french, arabic.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <div> Head Concierge <p> <strong>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - </strong>Craft Exceptional Experiences at One of Morocco s Finest Luxury Destinations</p> <p>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco s capital, <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong> offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa s most prestigious hospitality destinations.</p> <p>As part of <strong>The Ritz-Carlton</strong>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.</p> <p>We are seeking an accomplished <strong>Head Concierge</strong> to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.</p> About the Role <p>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit</p> <p>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance</p> Key Responsibilities <ul> <li>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence</li> <li>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded</li> <li>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests</li> <li>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences</li> <li>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services</li> <li>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty</li> <li>Support the achievement of departmental and property financial objectives through efficient operations and resource management</li> <li>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations</li> </ul> The Ideal Candidate <p>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.</p> <p>The successful candidate will bring:</p> <ul> <li>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment</li> <li>A strong understanding of guest engagement, service recovery and personalised luxury experiences</li> <li>Exceptional interpersonal, communication and relationship-building skills</li> <li>The ability to remain composed, professional and solution-focused in a fast-paced environment</li> <li>Commercial awareness and an understanding of how service excellence contributes to business performance</li> <li>A passion for coaching, mentoring and developing talent</li> <li>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele</li> </ul> Why Join Marriott International <p>At <strong>Marriott International</strong>, we are committed to helping our associates grow personally and professionally. As the world s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry s most talented professionals.</p> <p>By joining <strong>The Ritz-Carlton</strong>, you will benefit from:</p> <ul> <li>Exceptional career development opportunities across Marriott International s global portfolio.</li> <li>Industry-leading learning and leadership development programmes.</li> <li>A culture built on inclusion, wellbeing and continuous growth.</li> <li>The opportunity to represent one of the world s most prestigious luxury hospitality brands.</li> <li>The chance to make a meaningful impact through extraordinary guest experiences every day</li> </ul> Create Memorable Moments That Last a Lifetime <p>At The Ritz-Carlton, we believe every interaction matters. As <strong>Head Concierge</strong>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco s most distinguished hotels, we invite you to explore this exceptional opportunity with <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong>.</p> </div> <p> </p> </div> <div> </div> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary Key Responsibilities We are seeking a highly organized, proactive, and dynamic Executive Assistant to support the Chief Executive Officer (CEO) in a fast-paced, matrixed F&amp;B organization .<br> This role requires exceptional communication skills, strong business acumen, and the ability to manage complex scheduling, relationships, and confidential information with discretion.<br> Preference will be given to candidates who have experience in a hospitality environment.<br> As the primary point of contact between the CEO and both internal and external parties, you will ensure smooth and efficient operations of the executive office.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Executive Support Manage a complex and frequently changing calendar, including meetings, travel, and events.<br> Prepare and organize materials for meetings such as agendas, presentations, briefing notes.<br> Attend key meetings when required, take minutes, and follow up on action items.<br> Handle confidential documents and communications with the utmost discretion.<br> Communication &amp; Coordination Act as a liaison between the CEO and internal/external stakeholders across departments, regions, and levels of seniority.<br> Draft high-quality correspondence, reports, and internal communications on behalf of the CEO.<br> Ensure timely flow of information between the CEO’s office and cross-functional teams.<br> Project &amp; Stakeholder Management Assist in tracking strategic initiatives and ensure deliverables are met by relevant stakeholders.<br> Coordinate with department heads, business units, and partners in a matrix structure.<br> Support the CEO in managing logistics and documentation.<br> Travel &amp; Events Organize complex domestic and international travel itineraries, including accommodations, transport, and agendas.<br> Coordinate leadership offsites, team meetings, and corporate events.<br> Administrative Excellence Oversee expenses, approvals, and budget tracking related to the executive office.<br> Maintain filing systems, contact databases, and document archives.<br> Ad-Hoc Support Provide ad-hoc support to the CEO across operational, strategic, commercial, personal and administrative matters as required.<br> Undertake additional projects, assignments, and other cognate duties as delegated by the CEO to support the successful operation of the business.<br> Demonstrate flexibility and adaptability in responding to evolving business needs and executive priorities.<br> Requirements: Bachelor’s degree in Business Administration or Secretarial Administration.<br> 5+ years of work experience in a Food &amp; Beverage or Hospitality environment as an Executive Assistant or Front of House, Communications and Concierge role.<br> Fluent in English, Arabic is an advantage.<br> Strong understanding of matrix organizations and ability to navigate cross-functional environments.<br> Excellent verbal and written communication skills with a professional and diplomatic demeanor.<br> Proficiency in Google Workspace, and communication/project tools.<br> Ability to handle pressure, meet deadlines, and maintain confidentiality at all times.<br> High level of adaptability, discretion, and emotional intelligence.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic company, a leader in the <strong>Cleaning / Security / Concierge</strong> sector, as a <strong>CLEANING MANAGER</strong>. If you aspire to a position of responsibility in a stimulating work environment in <strong>Casablanca</strong>, this challenge is for you.</p><br><br><p>Success in this role involves excellently managing cleaning operations, ensuring impeccable service quality, and guaranteeing customer satisfaction. You will actively contribute to our company's performance and image.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Supervising and managing cleaning teams.</li><li>Developing and implementing action plans to optimize services.</li><li>Monitoring the quality of services provided and ensuring compliance with hygiene and safety standards.</li><li>Managing budgets allocated to cleaning operations.</li><li>Customer relations and managing any disputes.</li><li>Planning and monitoring interventions.</li></ul> <br> Required profile : <p>To be considered for this position, a <strong>Master's degree (Bac +5) or higher</strong> is required, ideally in fields related to <strong>Concierge Services / Security / Cleaning</strong>.</p><br><br><p>Solid experience of <strong>5 to 10 years</strong> in similar roles is essential. <strong>Recognized expertise in managing teams and cleaning operations</strong> will be a major asset. </p><br><br><p>Key skills for success include:</p><br><br><ul><li>A strong sense of organization and management.</li><li>Proven managerial abilities to unite and motivate teams.</li><li>Excellent communication and interpersonal skills.</li><li>A strong ability to solve problems and make decisions.</li><li>In-depth knowledge of cleaning techniques and products.</li><li>Customer focus and a constant concern for quality.</li></ul><p>If you see yourself in this profile and are ready to take on this challenge, don't wait any longer!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><b>About the location:</b></span></span></p><br><br><br><p><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool, spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.&nbsp;</span></p><br><br><br><p><span><span>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does.&nbsp;</span></span></p><br><br><p><span><span>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</span></span></p><br><br><br><p><span><span><b>What you will do:</b></span> </span></p><br><br><ul><li><span><span>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation.&nbsp;</span></span></li><li><span><span>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. </span></span></li><li><span><span>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..</span></span></li><li><span><span>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. </span></span></li><li><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.&nbsp;</span></span></li><li><span><span>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. </span></span></li><li><span><span>Providing arriving guests with a hotel orientation.</span></span></li><li><span><span>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. </span></span></li><li><span><span>Assist overnight MOD with guests requests. </span></span></li><li><span><span>Works harmoniously and professionally with co-workers.</span></span></li></ul><br><p><span><span><b>What we offer:&nbsp;</b></span><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></span></p><br><br><p><span><span><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u>&nbsp;</b></span></span></p><br><br><p><span><span><b>**only selected candidates will be contacted</b></span></span></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit us:&nbsp;</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><span><span><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u></span></span></p><br><br><p><span><span><u>https://www.facebook.com/Fourseasonsjobs</u></span></span></p><br><br><p><span><span><u>https://twitter.com/FourSeasonsJobs</u></span></span></p><br><br><br><br><p><span><span>The management level for this position is:</span></span></p><br><br><p><span><span>Operations - Individual Contributor</span></span></p><br><br><br><br><p><span><span>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.</span></span></p><br><br><br><br><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As part of our team expansion, Mövenpick Mansour Eddahbi Marrakech is recruiting a Concierge. Your Role: As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our guests throughout their stay by offering personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners. Your Main Responsibilities: Welcoming guests with professionalism, elegance, and friendliness. Listening to guests' expectations and offering personalized recommendations. Organizing and coordinating specific guest requests: restaurants, excursions, tours, activities, transportation, events, etc. Providing accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences. Anticipate guest needs and offer experiences tailored to their preferences. Develop and maintain excellent relationships with local partners and service providers. Follow up on reservations and services arranged for guests. Coordinate requests with different hotel departments to ensure a seamless experience. Provide personalized follow-up for VIP guests and specific requests. Handle any complaints with tact, responsiveness, and professionalism. Ensure guest satisfaction before, during, and after their stay. Ensure effective communication between teams. Guarantee adherence to Mövenpick's quality and service standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience in a 5-star hotel, luxury establishment, or similar role. Excellent knowledge of Marrakech and its main attractions. Excellent presentation and professional demeanor. Strong sense of hospitality and customer satisfaction. Excellent interpersonal and communication skills. Strong listening, anticipation, and advisory skills. Excellent organizational skills and ability to manage multiple requests simultaneously. Responsiveness, availability, and ability to work under pressure. Attention to detail and a constant pursuit of excellence. Fluency in French and English. Proficiency in other languages ​​is an asset. A network of local contacts in the restaurant, transportation, leisure, and tourism sectors is a significant advantage.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for an elegant, dynamic, curious, and naturally service-oriented individual. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</font></font></p>

<p>Within the framework of strengthening our teams, M venpick Mansour Eddahbi Marrakech is recruiting a Concierge.</p><p>Your role:</p><p>As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our clients throughout their stay by offering them a personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners.</p><p>Your main responsibilities:</p><ul><li>Welcome clients with professionalism, elegance, and friendliness.</li><li>Listen to clients' expectations and offer personalized recommendations.</li><li>Organize and coordinate clients' special requests: restaurants, excursions, visits, activities, transport, events, etc.</li><li>Provide accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences.</li><li>Anticipate clients' needs and offer experiences tailored to their preferences.</li><li>Develop and maintain an excellent relationship with local partners and service providers.</li><li>Ensure follow-up of reservations and services organized for clients.</li><li>Coordinate requests with the different hotel departments to ensure a seamless experience.</li><li>Ensure personalized follow-up of VIP clients and specific requests.</li><li>Manage any complaints with tact, responsiveness, and professionalism.</li><li>Ensure client satisfaction before, during, and after their stay.</li><li>Ensure effective information transfer between teams.</li><li>Guarantee compliance with M venpick's quality and service standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent knowledge of Marrakech and its main points of interest.</li><li>Excellent presentation and professional attitude.</li><li>Strong sense of hospitality and customer satisfaction.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and advisory skills.</li><li>Excellent organizational skills and ability to manage multiple requests simultaneously.</li><li>Responsiveness, availability, and ability to work under pressure.</li><li>Attention to detail and constant concern for excellence.</li><li>Good command of French and English. Proficiency in other languages is an asset.</li><li>A network of local contacts in the fields of catering, transport, leisure, and tourism is a real advantage.</li></ul><p>Your personality:</p><p>We are looking for an elegant, dynamic, curious person who is naturally service-oriented. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Head Concierge, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service; Assisting guests with their mail, messages and all inquiries; Assisting guests with projects they wish to undertake during their stay; Informing guests about hotel facilities in an efficient and helpful manner; Adhering to departmental policies, procedures and service standards; Adhering to all security policies; Other duties as assigned.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous customer service experience is an asset. Professional presentation required. Excellent service and superior oral and written communication skills. Knowledge of Microsoft Windows applications. Excellent interpersonal and problem-solving skills. Highly responsible and reliable.</font></font></p>

<p>We currently have an opportunity for an Assistant Director of Rooms, to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!</p><p>Reporting into our Hotel Manager, the Assistant Director of Rooms is responsible for overseeing and directing the daily operations of the Front Desk, Guest Services, Concierge, Guest Experience, and Housekeeping departments. In the absence of the Division Head, you will act as the senior leader for all Rooms Division operations, ensuring exceptional service delivery and operational excellence. This role requires a passionate and dynamic leader who is committed to developing talent, driving performance, and delivering world-class guest experiences.</p><p><strong>Leadership &amp; Team Development</strong></p><ul><li>Lead, inspire, and develop the Rooms Division team to deliver exceptional guest experiences.</li><li>Foster a positive and engaging workplace culture that encourages collaboration, growth, and continuous learning.</li><li>Coach and mentor team members, supporting their professional development and career progression.</li><li>Champion Four Seasons values, standards, and service culture.</li></ul><p><strong>Operations Excellence</strong></p><ul><li>Ensure the highest levels of service quality across Front Desk, Concierge, Guest Services, Guest Experience, and Housekeeping.</li><li>Drive operational excellence while identifying opportunities to enhance guest satisfaction and operational efficiency.</li><li>Collaborate with cross-functional teams to deliver seamless and personalized guest experiences.</li><li>Lead quality initiatives and strategies to achieve monthly service and performance targets.</li></ul><p><strong>Financial &amp; Business Performance</strong></p><ul><li>Monitor departmental performance and identify opportunities to maximize revenue and operational results.</li><li>Manage departmental financial performance by controlling costs and productivity while maintaining exceptional service standards.</li><li>Support strategic planning and operational decision-making to improve overall business outcomes.</li></ul><p><strong>Compliance, Safety &amp; Standards</strong></p><ul><li>Ensure compliance with Four Seasons policies, procedures, and standards of conduct.</li><li>Comply with all local legislation and regulatory requirements.</li><li>Maintain a safe working environment in accordance with Health &amp; Safety regulations and company guidelines.</li><li>Ensure accidents, incidents, and maintenance issues are reported and addressed according to hotel procedures.</li><li>Provide executive weekend duty coverage in coordination with the Director of Food &amp; Beverage.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Deliver friendly, professional, and personalized service that consistently exceeds guest expectations.</li><li>Promote a culture of excellence where every guest interaction reflects the Four Seasons commitment to luxury hospitality.</li><li>Build strong relationships across departments by living and promoting the Golden Rule.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>The ideal candidate is a passionate hospitality professional who thrives in a fast-paced luxury environment and inspires others to perform at their best.</li><li>Proven leadership experience within Rooms Division operations in a luxury hospitality environment.</li><li>Strong interpersonal and relationship-building skills with the ability to influence, motivate, and engage stakeholders.</li><li>Guest-focused with an unwavering commitment to service excellence.</li><li>Excellent communication and presentation skills.</li><li>Strong business, commercial, and financial acumen.</li><li>Detail-oriented, proactive, and solutions-driven.</li><li>Passionate about talent development and fostering a culture of continuous improvement.</li><li>Ability to lead multiple teams while maintaining high standards of quality and efficiency.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a business introducer, your tasks will be:</p><br><br><ul><li><strong>Identify property owners</strong> (villas, apartments, riads) in Marrakech who might entrust their property to us for short-term rental management</li><li><strong>Present MV Conciergerie's services</strong> and spark the interest of property owners</li><li><strong>Connect qualified property owners with our team</strong></li><li>Perform an initial level of <strong>qualification of the property and the owner's needs</strong> (location, property type, owner's motivation)</li><li>Transmit contact information and follow up until our team takes over</li></ul> <br> Required profile : <p><strong>Essential requirements</strong>:</p><br><br><ul><li>Excellent knowledge of Marrakech and its real estate / tourist market</li><li>Strong local network or proven ability to develop a network of property owners</li><li>Good interpersonal skills and negotiation skills</li><li>Seriousness, reliability, and transparency in following up on contacts provided</li><li>Proficiency in French and/or Darija (Arabic and English are a plus)</li><li>Autonomy and ability to work at your own pace, results-oriented</li></ul><p><strong>Appreciated skills</strong>:</p><br><br><ul><li>Previous experience in real estate, concierge services, tourism, or sales</li><li>Knowledge of how short-term rentals work (Airbnb, Booking)</li></ul> <br><br> </div>

<p>The reservation agent is responsible for managing reservation requests (phone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.</p><p>Respond to individual or group reservation requests by phone, email, or reservation system.</p><p>Provide accurate information on rates, room types, hotel services, and current offers.</p><p>Enter and update reservations in the computer system.</p><p>Manage reservation modifications, cancellations, guarantees, and payment conditions.</p><p>Apply sales and yield management procedures.</p><p>Participate in maximizing occupancy rate and revenue per room.</p><p>Ensure customer service in accordance with Sofitel standards (luxury, elegance, quality).</p><p>Collaborate closely with the Reception, Sales, Revenue Management, and Concierge departments.</p><p>Respect customer data confidentiality and security rules.</p><p>Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in reservation software tools</li><li>Excellent oral and written communication skills (French, English required, other languages a plus)</li><li>Knowledge of the high-end / luxury hotel sector</li><li>Very developed customer service orientation</li><li>Excellent presentation and diction</li><li>Rigor, organization, discretion</li><li>Team spirit, proactivity, and adaptability</li><li>Stress and priority management</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <br> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></div> <br> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.</font></font></p> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respond to individual or group booking requests by phone, email or booking system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide accurate information on rates, room types, hotel services and current offers.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter and update reservations in the computer system.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the modifications, cancellations, guarantees and payment conditions of reservations.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply sales and yield management procedures.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in maximizing occupancy rates and revenue per room.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Respect the rules of confidentiality and security of customer data.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</font></font></p> </li> </ul> <br> <div>Qualifications</div> <br> <ul> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in computer booking tools</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills (in French, English required, other languages ​​a plus)</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of the high-end/luxury hotel sector</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer service skills are highly developed.</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent presentation and diction</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, organisation, discretion</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, proactivity and adaptability</font></font></p> </li> <li> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Stress and priority management</font></font></p> </li> </ul> <br> <div><br></div><ul> </ul> <ul> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>General Services Manager (M/F)<br>We are recruiting for a highly renowned group a General Services Manager (M/F) to manage and optimize the company's general services and infrastructure.<br>Main tasks:<br>• Supervise all general services: maintenance, security, concierge, vehicle fleet, supplies, and equipment.<br>• Ensure the management and maintenance of buildings and facilities.<br>• Manage external service providers and monitor maintenance contracts.<br>• Ensure the proper functioning of equipment and the compliance of facilities.<br>• Optimize costs related to general services and propose improvement actions.<br>• Guarantee compliance with hygiene, safety, and environmental standards.<br>• Monitor purchases and supplies related to general services.<br>• Participate in the arrangement of workspaces and internal logistics management.<br>&nbsp;</p><br><br> <br> Required profile : <p>Profile sought:<br>• Bachelor's degree to Master's degree (Bac+3 to Bac+5) in management, logistics, maintenance, or equivalent.<br>• Proven experience in a similar role.<br>• Good command of managing service providers and general services.<br>• Organized, rigorous, and responsive.<br>• Excellent coordination and priority management skills.<br>• Proficient in office software.<br>&nbsp;</p><br><br> <br><br> </div>