وظائف خياط
١١٥ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales. </font></font></strong></p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services</font></font></strong><font dir="auto" ><font dir="auto" > : Identify and respond precisely to customer needs in order to offer them tailor-made solutions.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty</font></font></strong><font dir="auto" ><font dir="auto" > : Transforming every interaction into an opportunity, closing sales and building lasting relationships.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Boosting collective performance</font></font></strong><font dir="auto" ><font dir="auto" > : Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > , we value everyone's potential by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized salary based on your level of experience:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >A package of </font></font><strong><font dir="auto" ><font dir="auto" >7000 DH</font></font></strong><font dir="auto" ><font dir="auto" > in the first month if you have proven experience in telesales.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >If you are a beginner, an </font></font><strong><font dir="auto" ><font dir="auto" >exceptional package of 4500 DH</font></font></strong><font dir="auto" ><font dir="auto" > is offered to you.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Training is provided during the first month of integration.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Unlimited bonus based on achieving your goals.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Numerous additional advantages</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free medical consultations available 7 days a week for your whole family.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gyms and company crèches.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<ul>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services</font></font></strong><font dir="auto" ><font dir="auto" > : Identify and respond precisely to customer needs in order to offer them tailor-made solutions.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty</font></font></strong><font dir="auto" ><font dir="auto" > : Transforming every interaction into an opportunity, closing sales and building lasting relationships.</font></font></p>
</li>
<li>
<p> <strong><font dir="auto" ><font dir="auto" >Boosting collective performance</font></font></strong><font dir="auto" ><font dir="auto" > : Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
</li>
</ul>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > , we value everyone's potential by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized salary based on your level of experience:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >A package of </font></font><strong><font dir="auto" ><font dir="auto" >7100 DH</font></font></strong><font dir="auto" ><font dir="auto" > in the first month if you have proven experience in telesales.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >If you are a beginner, an </font></font><strong><font dir="auto" ><font dir="auto" >exceptional package of 4600 DH</font></font></strong><font dir="auto" ><font dir="auto" > is offered to you.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Training is provided during the first month of integration.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Unlimited bonus based on achieving your goals.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Language bonus dedicated to our multilingual Game-Changers.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Regularity bonus from the 12th month and motivating performance bonuses.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >First special A d El Adha.</font></font></p>
</li>
</ul>
<p> <strong><font dir="auto" ><font dir="auto" >Numerous additional advantages</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p>
<ul>
<li>
<p><font dir="auto" ><font dir="auto" >Advantageous health insurance and supplementary retirement benefits after one year.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free medical consultations available 7 days a week for your whole family.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Flexible hours with the possibility of teleworking after an integration period.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Free access to our gyms and company crèches.</font></font></p>
</li>
<li>
<p><font dir="auto" ><font dir="auto" >Ongoing training to develop your skills and acquire new knowledge tailored to the position.</font></font></p></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Tele-sales Customer Advisor</p><p>As a Tele-sales Customer Advisor, you will play an essential role:</p><p>By promoting our clients' products or services: Identify and accurately respond to customer needs to offer them tailor-made solutions.</p><p>By negotiating and retaining: Turn every interaction into an opportunity, close sales and build lasting relationships.</p><p>By boosting collective performance: Share your ideas and actively contribute to the continuous optimization of our processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>We are looking for talents who:</li><li>Perfectly master French, both written and spoken.</li><li>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Master digital tools and show natural curiosity to adopt new technologies.</li><li>Enthusiastically take on challenges and are passionate about customer satisfaction.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Tele-Sales Customer Advisor</p><p>As a Tele-Sales Customer Advisor, you will play an essential role:</p><p>By promoting our clients' products or services: Identifying and responding accurately to customer needs to offer them tailor-made solutions.</p><p>By negotiating and retaining: Turning every interaction into an opportunity, closing sales, and building lasting relationships.</p><p>By boosting collective performance: Sharing your ideas and actively contributing to the continuous optimization of our processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>We are looking for talents who:</li><li>Perfectly master French, both written and spoken.</li><li>Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Master digital tools and demonstrate natural curiosity for adopting new technologies.</li><li>Meet challenges with enthusiasm and are passionate about customer satisfaction.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services:</font></font></strong><font dir="auto" ><font dir="auto" > Identify and respond precisely to client needs in order to offer them tailored solutions. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty:</font></font></strong><font dir="auto" ><font dir="auto" > Transform every interaction into an opportunity, close sales, and build lasting relationships. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By boosting collective performance:</font></font></strong><font dir="auto" ><font dir="auto" > Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix,</font></font></strong><font dir="auto" ><font dir="auto" > we value the potential of each individual by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p> <br><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized compensation package based on your experience level:</font></font></strong> <br><font dir="auto" ><font dir="auto" > A package of 7100 DH from the first month if you have proven experience in telesales. </font></font><br><font dir="auto" ><font dir="auto" > If you are a beginner, </font></font><strong><font dir="auto" ><font dir="auto" >an exceptional package of 4600 DH is offered.</font></font></strong> </p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Paid training during the first month of integration. </font></font><br><font dir="auto" ><font dir="auto" > Unlimited bonus based on achieving your objectives. </font></font><br><font dir="auto" ><font dir="auto" > Dedicated language bonus for our multilingual Game-Changers. </font></font><br><font dir="auto" ><font dir="auto" > Regularity bonus from month 12 and motivating performance bonuses. Special </font></font><br><font dir="auto" ><font dir="auto" > bonus for Al Adha. </font></font><br> <br> <strong><font dir="auto" ><font dir="auto" >Numerous additional benefits:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Comprehensive health insurance and supplementary retirement plan after one year. </font></font><br><font dir="auto" ><font dir="auto" > Free telemedicine consultations available 7 days a week for your entire family. </font></font><br><font dir="auto" ><font dir="auto" > Flexible hours with the possibility of remote work after an integration period. </font></font><br><font dir="auto" ><font dir="auto" > Free access to our gyms and company-run childcare facilities. </font></font><br><font dir="auto" ><font dir="auto" > Ongoing training to develop your skills and acquire new knowledge relevant to the position.</font></font></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You are dynamic and motivated? Your future team is waiting for you, to take up the daily challenges over a perimeter of several group companies! Within the general accounting department and under the supervision of the Accounting Manager, you will be a focal point for the group's companies by providing tailor-made service to internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bac+3 to Bac+5 degree in Accounting, Finance or Management (accounting degree or equivalent appreciated).</li><li>Minimum 5 years of experience in general accounting (experience in an international, multi-subsidiary environment or in an accounting firm appreciated).</li><li>Proficiency in general accounting up to the balance sheet and good knowledge of the French chart of accounts.</li><li>Knowledge of Moroccan local accounting standards (knowledge of other frameworks is an asset).</li><li>Proficiency in monthly/annual closing processes, accounting bridge and advanced Excel.</li><li>Knowledge of the Unit4 ERP is highly appreciated.</li><li>Fluent French is imperative and professional English is required.</li><li>Rigor, organizational skills and respect for deadlines.</li><li>Analytical and synthetic thinking and autonomy.</li><li>Sense of control, data reliability and good interpersonal skills in a multicultural remote environment.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> <strong><font dir="auto" ><font dir="auto" >Concentrix</font></font></strong><font dir="auto" ><font dir="auto" > is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor in Telesales</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >As a Customer Sales Advisor, you will play a key role:</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >By promoting our clients' products or services:</font></font></strong><font dir="auto" ><font dir="auto" > Identify and respond precisely to client needs in order to offer them tailored solutions. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By negotiating and building loyalty:</font></font></strong><font dir="auto" ><font dir="auto" > Transform every interaction into an opportunity, close sales, and build lasting relationships. </font></font><br> <strong><font dir="auto" ><font dir="auto" >By boosting collective performance:</font></font></strong><font dir="auto" ><font dir="auto" > Share your ideas and actively contribute to the continuous optimization of our processes.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you</font></font></strong> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >At </font></font><strong><font dir="auto" ><font dir="auto" >Concentrix,</font></font></strong><font dir="auto" ><font dir="auto" > we value the potential of each individual by offering tailor-made opportunities, with compensation adjusted to your experience, whether you are a motivated beginner or an expert in direct sales.</font></font></p>
<p> <br><font dir="auto" ><font dir="auto" >Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >An attractive and personalized compensation package based on your experience level:</font></font></strong> <br><font dir="auto" ><font dir="auto" > A package of 7100 DH from the first month if you have proven experience in telesales. </font></font><br><font dir="auto" ><font dir="auto" > If you are a beginner, </font></font><strong><font dir="auto" ><font dir="auto" >an exceptional package of 4600 DH is offered.</font></font></strong> </p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >In addition to your salary, you will benefit from exceptional bonuses:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Paid training during the first month of integration. </font></font><br><font dir="auto" ><font dir="auto" > Unlimited bonus based on achieving your objectives. </font></font><br><font dir="auto" ><font dir="auto" > Dedicated language bonus for our multilingual Game-Changers. </font></font><br><font dir="auto" ><font dir="auto" > Regularity bonus from month 12 and motivating performance bonuses. Special </font></font><br><font dir="auto" ><font dir="auto" > bonus for Al Adha. </font></font><br> <br> <strong><font dir="auto" ><font dir="auto" >Numerous additional benefits:</font></font></strong> </p>
<p> <br><font dir="auto" ><font dir="auto" > Comprehensive health insurance and supplementary retirement plan after one year. </font></font><br><font dir="auto" ><font dir="auto" > Free telemedicine consultations available 7 days a week for your entire family. </font></font><br><font dir="auto" ><font dir="auto" > Flexible hours with the possibility of remote work after an integration period. </font></font><br><font dir="auto" ><font dir="auto" > Free access to our gyms and company-run childcare facilities. </font></font><br><font dir="auto" ><font dir="auto" > Ongoing training to develop your skills and acquire new knowledge relevant to the position.</font></font></p>
<p> <br> <strong><font dir="auto" ><font dir="auto" >A dynamic work environment:</font></font></strong> <br><font dir="auto" ><font dir="auto" > Themed events and gifts throughout the year to strengthen team spirit.</font></font></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
</p><br><br>
<br> Job : Do you speak Portuguese perfectly? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador for our tourism offers to Lusophone customers!As part of our business expansion, we are recruiting our future B2C Sales Representatives (M/F) to advise and sell unforgettable travel experiences.- Analyze customer needs to offer them tailor-made tourist packages.- Persuade and negotiate with conviction to close sales and achieve your commercial goals.- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.- Ensure the administrative follow-up of reservation files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).A good understanding of French (for training and internal communication).Previous successful experience in telesales, ideally in the tourism or ticketing sector.You have a strong ability to persuade, a taste for challenges, and great resilience.Friendliness, dynamism, and excellent speaking skills are your best assets. <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Tele-Sales Customer Advisor</p><p>As a Tele-Sales Customer Advisor, you will play an essential role:</p><p>By promoting our clients' products or services: Identify and accurately respond to customer needs to offer them tailor-made solutions.</p><p>By negotiating and retaining: Turn every interaction into an opportunity, close sales, and build lasting relationships.</p><p>By boosting collective performance: Share your ideas and actively contribute to the continuous optimization of our processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>We are looking for talents who:</li><li>Perfectly master French, both written and spoken.</li><li>Have excellent communication skills, are organized, autonomous, and adopt a positive attitude.</li><li>Master digital tools and demonstrate natural curiosity to adopt new technologies.</li><li>Meet challenges with enthusiasm and are passionate about customer satisfaction.</li></ul><p>Our recruitment process</p><p>Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and stand out!</p><p>Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.</p><p>Face-to-face interview: An in-depth discussion to validate your skills and align your ambitions with our culture.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p><strong>Mission:</strong><br>You will sustainably develop the business client portfolio by prospecting, acquiring, and retaining clients.</p><br><br><p><strong>Responsibilities:</strong><br>• Develop the client portfolio by actively prospecting new businesses and strengthening existing relationships.<br>• Analyze the needs of prospects and clients to formulate value propositions.<br>• Prepare, present, and negotiate tailor-made commercial offers, up to the conclusion and implementation of contracts.<br>• Ensure regular and personalized follow-up of the portfolio by becoming the clients' preferred point of contact.<br>• Support commercial development by promoting new offers and continuously ensuring Client satisfaction and service quality.<br>• Carry out rigorous activity reporting, monitor performance, and contribute to competitive intelligence to anticipate market changes.<br>• Participate in continuous improvement by using client feedback, optimizing sales practices, and strengthening skills through training programs.<br> </p><br><br> <br> <br> Required profile : <p><strong>Required Skills:</strong><br>• Strong interest in new technologies and natural curiosity to discover new solutions.<br>• Ability to understand clients' business challenges and translate their needs into suitable solutions.<br>• Strong skills in prospecting, negotiation, and client relations.<br>• Results-oriented, dynamic, and excellent service mindset.<br>• Comfortable with digital tools.<br>• Team spirit, autonomy, and initiative.<br> </p><br><br><p><strong>Profile Sought:</strong><br>• Age: 30 years maximum<br>• Education: Bachelor's degree (Bac+3) or higher in commerce, management, Marketing, sales, or distribution.<br>• Experience: Minimum 2 years in B2B sales, ideally in IT or digital services.</p><br><br><p><strong>Cities concerned:</strong><br>Agadir; Berrechid; El Jadida; Fes; Laayoune; Marrakech; Meknes; Ouarzazate; Oujda; Tangier<br> </p><br><br> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br>
<br>
<br> Company culture : <p><strong>Orange Maroc</strong> operates within a corporate culture that strongly combines <strong>collaboration</strong> and <strong>performance</strong>, with both dimensions playing an equally important role. The company values teamwork, trust, employee support and collective success, while also encouraging ambition, achievement and a strong results-oriented mindset. This culture is complemented by an <strong>innovative</strong> approach that promotes agility and adaptability in a constantly evolving environment. Greater emphasis is placed on people and performance than on formal processes, creating a work environment that is collaborative, demanding and stimulating.
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<br> Job : <p><strong>Mission:</strong></p><br><br><p>The Pre-Sales Engineer's mission is to support the sales team to increase B2B adjacent revenues (Presentation of Orange offers, needs qualification, feasibility studies, design and development of technical solutions [Architecture, technical file] for the offers proposed).</p><br><br><p><strong>Responsibilities:</strong></p><br><br><p><u>• Supports the sales team in identifying and qualifying customer needs:</u></p><br><br><p> Intervenes at the client's site to identify needs with relevant detail.<br> Leads or participates in needs definition workshops with the client's business representatives.<br> Produces a proposal that integrates technical and financial consistency elements in the Fixed and ICT domains.<br> Proposes and designs, jointly with B2B engineering, the target architecture for tailor-made solutions.<br> Writes technical response documents for calls for tender.<br> Ensures technical consistency, particularly in terms of service quality commitments.</p><br><br><p>• Supports the sales duo during the presentation as the client's technical contact:</p><br><br><p> Gets involved in preparing the presentation and develops the technical argument.<br> Presents the architectural elements.<br>• Promotes OMA's positioning on ICT streams (Security, Cloud, TOIP, IoT) with clients/prospects.</p><br><br><p>• Ensures the handover with the project manager and the B2B DTSE engineering team during the Deployment Kick-off meeting, sharing the details of the planned architecture, operational and technical constraints, as well as the committed SLAs.</p><br><br><p>• Maintains technological watch in ICT fields by working jointly with colleagues from B2B engineering, Orange Group experts, and technology partners (publishers, integrators, and service providers).<br> </p><br><br> <br> <br> Required profile : <p>- Academic training: Telecommunications or Computer Engineering</p><br><br><p>- Experience: 5 years or more in Technical environments (Networks, Telephony, Security, Cloud..)</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>
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<br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
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<br> Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty & Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. <br> Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. <br><br> </div>
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<span>Remote | UK-based company | French language required Excelerate360 is a specialist sales outsourcing and business development company supporting B2B software and technology businesses across the UK, Europe, and North America.<br> We operate across the full sales cycle from lead generation and inside sales through to field sales across sectors including martech, fintech, cybersecurity, digital transformation, and more.<br> This gives our team exposure to a wide variety of high-growth technology campaigns.<br> We are guided by strong values: we are forward-thinking, continuously optimising our approach, and we operate with openness, fairness, and respect in everything we do.<br> We are partnering with an innovative clean technology company developing proprietary graphene-based materials and advanced energy solutions.<br> Their product portfolio includes: Graphene-enhanced coatings, lubricants, and fluids for HVAC and refrigeration systems Energy efficiency solutions that significantly reduce fuel consumption and emissions Next-generation graphene-aluminium-ion battery technology (in development) The company has received multiple industry awards and is experiencing strong commercial growth across Europe.<br> We are now looking for French-speaking sales professionals to support expansion across France.<br> The Role We are seeking a driven, tech-savvy sales professional who is passionate about bringing innovative clean-tech solutions to market.<br> You will play a key role in generating new business, building relationships, and converting opportunities into long-term commercial partnerships.<br> This is an excellent opportunity for someone who thrives in a fast-paced, high-growth environment and enjoys selling complex, technical solutions.<br> Key Responsibilities Generate new business opportunities across French via outbound outreach (calls, email, LinkedIn) Manage and own RFQs and tender processes Qualify inbound and outbound leads, managing all Marketing Qualified Leads (MQLs) Progress opportunities from initial engagement through to close, achieving sales targets Tailor messaging to industrial and manufacturing customers Deliver online product demonstrations and presentations where required Research target accounts and identify key decision-makers (distributors, wholesalers, end-users) Maintain accurate CRM records (e.<br>g. Salesforce, HubSpot) Collaborate closely with internal teams and client stakeholders If you are based outside the UK we can only accept free-lance contracts.<br> Requirements Fluent French (essential) Strong English communication skills 4+ years of Inside Sales Closing experience, ideally in B2B SaaS or technical solution sales with strong customer-facing skills Knowledge within the lubricant market, or similar technical product environment.<br> Experience selling industrial products, lubricants, chemicals, or related goods.<br> Technical background preferred Proven track record of exceeding sales targets Confident phone presence with excellent communication skills Proficient with tools such as Sales Navigator, Zoom, Webex, and MS Office CRM experience (Salesforce, HubSpot, etc.<br>) Comfortable with outbound sales and consultative selling Strong interest in technology, sustainability, or industrial solutions Self-motivated and target-driven mindset We are a UK-based company.<br> Applicants based outside of the UK will be engaged on a freelance contractor basis, as we are unable to offer employment contracts outside the UK.<br> Why Join Us?<br> Work with cutting-edge clean technology shaping the future of energy efficiency Exposure to international markets and high-growth innovation sectors Fast-paced, entrepreneurial environment with real impact Opportunity to work across diverse, global client campaigns</span> </div>
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<b>Position:</b>Network / Technical Support Engineer (English & Spanish speaker)<br><br><b>Job Description:</b><p><b>Our Story</b></p><br><br><br><p>We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.</p><br><br><br><p>At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.</p><br><br><br><p>Our main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as CheckPoint, NetApp, Fortinet, Palo Alto, F5, Microsoft and more so there is lots to learn!</p><br><br><br><p><b>What You Will Be Doing at Arrow? </b></p><br><br><br><p>Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.</p><br><br><br><p>You will deliver our range of technical support services and investigate any issues that arise.</p><br><br><br><p>Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:</p><br><br><ul><li> Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.</li><li> Resolve escalated support incidents from our customers and partners.</li><li> Replicate customer configurations as required to troubleshoot complex errors.</li><li> Progress simultaneous high-profile/high-priority issues.</li><li> Undertake to develop and maintain technical skills in selected products.</li><li> Undertake training to achieve and maintain accreditation in selected products.</li></ul><br><p><b>Who Are We Looking For? </b></p><br><br><br><p>The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.</p><br><br><br><p>Therefore, what is essential for us:</p><br><br><ul><li> Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.</li><li> Display a thorough understanding of networking protocols.</li><li> Understanding and experience of TCP/IP, routing, switching and related protocols.</li><li> Administration, installation and troubleshooting of Windows or Linux based devices and networks.</li><li> Excellent communication and interpersonal skills, both telephone and written.</li><li> Excellent English language skills both written and verbal, proficiency in French, Spanish or German </li></ul><br><p><b>What is in it For You? </b></p><br><br><br><p>We have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.</p><br><br><br><p>We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.</p><br><br><br><p>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. </p><br><br><br><p>#LI-YB1</p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Engineering and Technology<br> </div>
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<strong>Es Saadi Marrakech Resort</strong> stands out for a culture strongly driven by <strong>collaboration</strong>, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by <strong>innovation</strong> and <strong>organizational</strong> dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. <strong>Competition</strong> plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience. </p><br><br>
<br> Job : <p>Imagine yourself in the heart of the hustle and bustle of <strong>Marrakech</strong>, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the <strong>Hotel / Restaurant</strong> sector is well-established, and we are looking for someone to embody excellence at our <strong>Palace & Villas Reception</strong>.</p><br><br><p>This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.</p><br><br><p>The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.</p><br><br><ul><li>Welcome and assist international clientele with professionalism and courtesy.</li><li>Manage reservations, check-ins, and check-outs efficiently.</li><li>Respond to guest requests and anticipate their needs to offer them a tailor-made stay.</li><li>Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.</li><li>Handle any complaints with diplomacy and professionalism.</li><li>Participate in the animation of the reception and customer loyalty.</li><li>Ensure administrative follow-up and maintain customer records.</li></ul> <br> <br> Required profile : <p>Ideally, your background has led you to obtain a <strong>Bac +3</strong> (equivalent to a Bachelor's degree), with a specialization in <strong>Hotel / Restaurant</strong> professions.</p><br><br><p>With <strong>3 to 5 years</strong> of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.</p><br><br><ul><li>A strong sense of customer service and a <strong>neat appearance</strong> are essential.</li><li>An <strong>excellent command of languages</strong>, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.</li><li>Your <strong>organization</strong>, reactivity, and ability to manage priorities will enable you to succeed in this role.</li><li><strong>High resistance to stress</strong> and the ability to find quick and appropriate solutions are essential.</li><li>Good interpersonal skills and the ability to work in a team are crucial.</li><li>Good knowledge of hotel reception IT tools is desirable.</li></ul><p>If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.</p><br><br> <br><br> </div>
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Job : <p>Reporting to the Director of the Public Lighting Business Unit, the Key Account Manager is the sole manager of the commercial relationship and strategy for a portfolio of Key Accounts. Adopts an "Outside-In" approach to sell integrated solutions (smart lighting, IoT, energy performance) and make Lamalif the partner of choice.</p><br><br><p><strong>Key missions:</strong></p><br><br><ul><li>Portfolio Management: Develop strategic accounts, prospect, monitor tenders and budgets.</li><li>Forecasting & Rigor: Feed the Sales Funnel with reliable forecasts (amounts, dates, phases).</li><li>Personalized Plans: Develop Key Account Plans (SWOT, strategy, action plan) for each major account.</li><li>Customer Relationship: Map the Decision Making Unit, deploy a relationship plan, and aim for Partner / Advisor status.</li><li>Offers & Negotiation: Prepare responses to tenders, negotiate in compliance with procedures, and propose tailor-made Value Propositions (measurable ROI).</li><li>Cross-functional Management: Mobilize internal teams (technical, studies, support) to manage the sales process end-to-end.</li><li>Development: Create additional opportunities and activate prescription (engineering firms, architects, project management consultants).</li><li>Follow-up & Reporting: Participate in reviews (weekly, monthly, quarterly, semi-annually) and capitalize on commercial knowledge (win/loss feedback, competitive intelligence).</li></ul> <br> Required profile : <p><strong>. Skills & Requirements:</strong></p><br><br><ul><li>Education: State Engineer or Master's degree (Bac+5) from a business school / management school with a strong technical background. A dual technical-commercial profile is a major asset.</li><li>Professional Experience: Minimum 7 to 10 years in B2B / B2G solution sales, ideally in public lighting, electrical equipment, urban infrastructure, or Smart City. Confirmed experience in public markets, prescription ecosystems, and key account management.</li><li>Knowledge & Know-how: Key account management and value selling. Public markets and decision-making ecosystems (Clients, Engineering firms, architects, project management consultants, EPC / TCE). Public lighting solutions, Smart Lighting, remote management, urban IoT, energy performance. Strategic analysis (SWOT, PESTEL, Porter's 5 Forces, DMU mapping). Proficiency in KAM tools (Key Account Plan, Sales Funnel), CRM, and Excel. Negotiation and closing techniques.</li></ul><p><strong>• Personal Attributes:</strong></p><br><br><ul><li>Results-oriented</li><li>Organization, rigor, and data reliability</li><li>Autonomy and entrepreneurial spirit</li><li>Customer obsession (Outside-In approach)</li><li>Collaboration and Influence</li><li>Integrity</li></ul><p><strong>. Performance Indicators</strong></p><br><br><ul><li>Key Account Revenue vs. budget objectives (per account and consolidated)</li><li>Conversion Rate - deals won / (won + lost)</li><li>Weighted Pipeline and funnel quality (share of opportunities in Best Case / Commitment)</li><li>Number of new accounts unlocked (orders booked)</li><li>DMU relationship coverage and client visits completed vs. planned</li><li>Customer satisfaction measured on critical Key Account issues</li><li>Smart / Connected Revenue Ratio</li><li>Key Account Plans developed, approved, and up-to-date; Share of Wallet progression per account</li></ul><p><br><strong>. Functional Scope</strong></p><br><br><ul><li>Managerial Scope: Transversal management, without hierarchical link, of internal resources mobilized on their accounts and opportunities (Studies & Costing, technical departments, support functions).</li><li>Financial Scope: Annual revenue budget for Key Accounts within their perimeter; associated pipeline of opportunities (total and weighted).</li><li>Decision-Making Scope: Go / no-go decisions on opportunities within their perimeter (in coordination with management); portfolio prioritization; management of action plans for Key Account Plans.</li></ul> <br><br> </div>
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<p><b>KEY DIMENSIONS: SCOPE & SCALE </b></p><br><p>The Customer Engagement Lead role is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in directly engaging with customers, understanding their needs and preferences, and driving strategies that enhance customer satisfaction and loyalty.</p><br><ul><li><b>Customer Strategic Focus:</b> Lead the development of a customer-centric strategic focus that aligns with overall business objectives, identifying key opportunities to enhance engagement and satisfaction.<ul><li><b>Customer Persona Development:</b> Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments.</li><li><b>Customer Journey Mapping:</b> Map out comprehensive customer journeys for each persona, identifying key touchpoints and opportunities to engage and add value</li><li><b>Customer Engagement Plan: </b>Design and implement a strategic customer engagement plan that leverages identified personas and journey insights with detail specific activities, channels, and messages tailored to engage each segment effectively, driving meaningful interactions and building strong relationships</li></ul></li><li><b>Go-to-Market </b><ul><li><b>Channel Assessment & Choices:</b> Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Make strategic choices about which channels to prioritize based on alignmenet with customer preferences and behaviors, ensuring efficient and impactful reach</li><li><b>Call Plan by Channel: </b>Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates</li></ul></li><li><b>Glocal Context Elaboration: </b>Articulate a “glocal” strategy that balances global brand strategies with local market nuances. This involves adapting global engagement initiatives to fit local customer preferences and regulatory environments, ensuring strategies are both globally aligned and locally resonant.</li></ul><p><b>ROLE RESPONSIBILITIES</b></p><br><p>Lead and execute innovative customer engagement strategies within the assigned geography/country, prioritizing direct interactions with customers. The role aims to embody and advocate for a “Customer First” philosophy, ensuring that all engagement initiatives are deeply aligned with customer needs, thereby driving satisfaction and loyalty.</p><br><ul><li><b>Customer Engagement Strategy:</b> Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction<ul><li><b>Design customer journeys:</b> Ensure the personalization of customer interactions & content across channels</li><li><b>Analyze touchpoints across the customer journey:</b> Leverage data to understand individual preferences and tailor the customer experience, ensuring a more personalized and relevant engagement</li><li><b>Content Strategy Plan:</b> Develop the adapted content, on a glocal manner, in respect of the regulatory frame & in coordination with the dedicated partner functions (medical, regulatory...)</li><li><b>Collaboration with Brand Leads:</b> Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives</li></ul></li><li><b>Omni-Channel Engagement:</b> Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.<ul><li>Map out the entire customer journey, identifying touchpoints across various channels.</li><li>Analyze how customers interact with the brand at each touchpoint and work to optimize these interactions for a seamless and positive experience.</li></ul></li><li><b>Customer</b> <b>Insight and Analysis:</b><ul><li>Collect customer feedback and insights to identify areas for improvement</li><li>Enhance customer satisfaction, loyalty, and overall experience by addressing pain points and meeting customer expectations</li></ul></li><li><b>Cross-Functional Leadership: </b>Lead the customer engagement with a strong “Customer First” ethos, empowering team members to innovate and excel in their engagement initiatives<ul><li>Work in close cooperation with the salesforce optimizing processes and systems to ensure a seamless and positive customer journey</li><li>Ensure that employees understand and deliver a positive customer experience is a key aspect of CX roles. This involves training employees to meet customer expectations and handle various customer interactions effectively</li><li><b>Work in Agile when possible </b>with the transversal team when possible, with an innovation mindset</li></ul></li></ul><p><b>MAIN REQUIREMENTS </b></p><br><ul><li><b>Education Background:</b> Minimum Bachelor’s degree in Marketing, Business Administration, or any related field</li><li><b>Pharmaceutical Industry Understanding:</b> Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement</li><li><b>Customer knowledge:</b> Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.</li><li><b>Strong expertise in Omnichannel and Channel mix </b> </li><li><b>Knowledge and experience of innovative methodologies such as scrum, lean start up</b>, nudge and design thinking. Out of the box thinker, always searching for new opportunities</li><li><b>Technical proficiency:</b> Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies</li><li><b>Language Proficiency:</b> Fluent in the primary language(s) of the country or countries of operation, with strong communication skills</li><li><b>Role model</b> of PTW behaviours</li></ul><p><b>CRITICAL EXPERIENCES REQUIRED TO BE SUCCESSFUL IN THE ROLE (detailed) </b></p><br><ul><li><b>Customer Engagement Strategy Execution: </b>Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty</li><li><b>Experience in Customer Engagement:</b> Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.</li><li><b>Digital Transformation Initiatives:</b> Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics</li><li><b>Agile Project Leadership:</b> Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamice, fast-paced environment</li><li><b>Regulatory compliance:</b> Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry</li></ul><p><b>PROFESSIONAL SKILLS THAT MAKE THE DIFFERENCE</b></p><br><ul><li><b>Strategic and Analytical Thinking:</b> Ability to leverage insights and data to develop and execute effective customer engagement strategies</li><li><b>Leadership in a Customer Centric Environment: </b>Demonstrated ability to lead by example, fostering a “Customer First” culture within the team and across the organization</li><li><b>Customer-Centric Mindset:</b> A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.</li><li><b>Adapability and Creativity:</b> Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers</li><li><b>Collaborative skills:</b> Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.</li><li>Ability and mindset to adapt to new ways of working such as <b>Agile. </b>Leveraging Agile methodologies for cross-team project and initiatives.</li><li><b>Technical Proficiency:</b> Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication</li></ul>Pursue <i>progress</i>, discover <i>extraordinary</i><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><br><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><br><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p><br> </div>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description </strong> </p><br> <br> <p>UNDP’s country programme in Morocco (2023-2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework, the UNDP strategic plan 2022- 2025, and the 2030 Agenda for Sustainable Development, and emphasizes a human-rights-based approach, gender equity and the principle of leaving no one behind. It builds on previous development results and utilizes UNDP country, regional and global institutional capacities, including South-South and triangular cooperation. UNDP in Morocco works in close partnership with the Government and the international community to facilitate the New Development Model’s objectives of structural transformation to a more inclusive, empowered, sustainable and resilient economy and society contributing to broader African prosperity. </p><br> <br> <p>The Finance Unit in the Operations Team supports the Country Office (CO) in Morocco in the promotion of its sustainable development agenda by continuously enhancing CO financial performance, delivering sound management of financial resources, and ensuring strong accountability through informed decision making, effective financial management processes, and transparent financial reporting that complies with international standards and regulatory guidelines. It supports both UNDP and other UN agencies to whom UNDP provides services. </p><br> <br> <p> <strong>Scope of Work</strong> </p><br> <br> <p>Under the overall guidance of the Operations Coordinator and the direct supervision of the Finance Analyst, , the Finance Associate will be responsible for the following functions: </p><br> <br> <p>1. Full-Cycle Accounting and Financial Control </p><br> <br> <ul> <li>Processes full-cycle Accounts Payable (AP): Reviews, verifies, and inputs various payment requests into the ERP system (Quantum) including vendor invoices (PO and non-PO) and Implementing Partner requests (FACE forms). Ensures strict adherence to the Internal Control Framework (ICF) and completeness of supporting documentation prior to final approval. </li> </ul> <br> <ul> <li>Acts as Travel Processor: Reviews and processes Travel Requests (TR) and Travel Claims (TC), ensuring strict verification of travel entitlements and compliance with UNDP rules. </li> </ul> <br> <ul> <li>Manages UN Agency transactions: Processes payments on behalf of UN Agencies based on approved payment authorizations. Performs cost-recovery activities through the Agency Services Portal (ASP), and actively monitors and reconciles Service Clearing Account (SCA) reports and Agency Unliquidated Obligations (ULOs). </li> </ul> <br> <ul> <li>Resolves System Exceptions: Takes timely corrective actions on unposted invoices, including invoices with budget check errors, match exceptions, and unapproved invoices. </li> </ul> <br> <ul> <li>Manages VAT processing and reimbursement: Ensures timely processing, recording, reconciliation, and submission of VAT claims with the relevant tax authorities, and follows up on VAT reimbursements. </li> </ul> <br> <ul> <li>Assists in financial closure: Prepares reconciliations of General Ledger accounts and assists as an operational focal point for period-end closures, ensuring all prerequisites are gathered. </li> </ul> <br> <br> <p>2. Budget Administration and Cost-Recovery </p><br> <br> <ul> <li>Administers budget execution: Assists in the preparation and modification of various operational budgets (institutional, UNDSS, common services) and development project budgets, ensuring entries in Quantum are accurate and compliant with approved Authorized Spending Limits (ASL). </li> </ul> <br> <ul> <li>Processes the full cost-recovery cycle: Handles billing for services provided to UN agencies ensuring accurate data and timely follow-up on revenue collection. </li> </ul> <br> <p>3. Treasury, Cash Management, and Cashier Functions </p><br> <br> <ul> <li>Acts as Cashier (as assigned): Manages Petty Cash funds, ensures proper safekeeping of cash/cheques and prepares regular replenishment requests and reconciliations. </li> </ul> <br> <ul> <li>Ensures timely recording of receipts for income application: Identifies incoming funds (contributions, transfers), creates deposits, and ensures the timely and accurate application of all revenue. </li> </ul> <br> <ul> <li>Supports Treasury operations: Prepares draft monthly cash flow forecasts, assists in the management of funding "Deals", and supports the bank-to-book (B2B) reconciliation process by analyzing and helping clear outstanding items. </li> </ul> <br> <p>4. Monitoring, Reporting, and Knowledge Sharing </p><br> <br> <ul> <li>Capacity Building: Assists in organizing training for the operations/projects staff on finance, and implementation of Internal Control Framework (ICF). </li> </ul> <br> <ul> <li>Contributes to continuous improvement: Assists in mapping finance business processes, drafts internal Standard Operating Procedures (SOPs), and synthesizes lessons learned within the finance unit. </li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation. </p><br> <br> <p><strong>5.</strong> <strong>Institutional Arrangement</strong> </p><br> <br> <p>Working under the guidance and supervision of the Finance Analyst , the Finance Associate promotes a collaborative, client-focused, quality and results-oriented approach across grant sub-recipients and stakeholders. He/She provides hands-on technical support to preparation of accelerations plan and capacity transfer in actual implementation of SR work plans, and budgets to ensure proper accountability for results, timely reporting and efficient use of the Global Fund resources. </p><br> <br> <p>In delivering these important functions, the Finance Associate works in close collaboration with the Operations, Programme, and projects’ staff in the CO and with UNDP HQ and GSSC staff to exchange information and resolve finance-related issues. </p><br> <br> <br> <p><strong>Competencies</strong> </p><br> <br> <p><i><strong>Core</strong></i> </p><br> <br> <br> <br> <p><strong>Achieve Results:</strong> </p><br> <br> <br> <p>LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline </p><br> <br> <br> <br> <p><strong>Think Innovatively:</strong> </p><br> <br> <br> <p>LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements </p><br> <br> <br> <br> <p><strong>Learn Continuously:</strong> </p><br> <br> <br> <p>LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback </p><br> <br> <br> <br> <p><strong>Adapt with Agility:</strong> </p><br> <br> <br> <p>LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible </p><br> <br> <br> <br> <p><strong>Act with Determination: </strong> </p><br> <br> <br> <p>LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously </p><br> <br> <br> <br> <p><strong>Engage and Partner:</strong> </p><br> <br> <br> <p>LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships </p><br> <br> <br> <br> <p><strong>Enable Diversity and Inclusion:</strong> </p><br> <br> <br> <p>LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination </p><br> <br> <br> <br> <p><i><strong>Cross-Functional & Technical competencies </strong></i> </p><br> <br> <p><i><strong>Thematic Area</strong></i> </p><br> <br> <br> <p><i><strong>Name</strong></i> </p><br> <br> <br> <p><i><strong>Definition</strong></i> </p><br> <br> <br> <br> <p><i><strong>Business management</strong></i> </p><br> <br> <br> <p><i><strong>Results-based management</strong></i> </p><br> <br> <br> <p>Ability to manage programmes and projects with a focus at improved performance and demonstrable results </p><br> <br> <br> <br> <p><i><strong>Risk Management</strong></i> </p><br> <br> <br> <p>Ability to identify and organize action around mitigating and proactively managing risks </p><br> <br> <br> <br> <p><i><strong>Monitoring</strong></i> </p><br> <br> <br> <p>Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and financial performance and results </p><br> <br> <br> <br> <p><i><strong>Resource Managemet</strong></i> </p><br> <br> <br> <p>Ability to allocate and use resources in a strategic or tactical way in line with principles of accountability and integrity </p><br> <br> <br> <br> <p><i><strong>Operations Management</strong></i> </p><br> <br> <br> <p>Ability to effectively plan, organize, and oversee the Organization’s·business processes in order to convert its assets into the best results in the most efficient </p><br> <br> <p>manner. Knowledge of relevant concepts and mechanisms </p><br> <br> <br> <br> <p><i><strong>Communication</strong></i> </p><br> <br> <br> <p>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels </p><br> <br> <br> <br> <p><i><strong>External relations & advocacy</strong></i> </p><br> <br> <br> <p><i><strong>Agilemethodologies and practices </strong></i> </p><br> <br> <br> <p>Ability to manage projects and processes through continuous iteration, learning and improvement. </p><br> <br> <p>Ability to manage a self-organising cross-functional teams, foster a team culture of curiosity and learning. Being nimble and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context. </p><br> <br> <br> <br> <br> <br> <br> <br> <br> <p><strong>Minimum Qualifications of the Successful NPSA</strong> </p><br> <br> <p><strong>Min. Education requirements</strong> </p><br> <br> <br> <ul> <li>Secondary education is required. OR </li> </ul> <br> <ul> <li>A university degree (Bachelor’s degree) in Finance, Accounting will be given due consideration, but it is not a requirement. </li> </ul> <br> <ul> <li>Fully Qualified Accountant, from an internationally accredited institute of accountancy or Full Completion of the UNDP Finance Training and Certification Programme (FTCP). No UNDP Accountancy and Finance Test (AFT) is required. </li> </ul> <br> <ul> <li>Candidates with no professional accountancy qualifications, but with degrees that major in accountancy and/or finance must complete UNDP Finance Training and Certification Programme (FTCP), if recruited. However, no UNDP Accountancy and Finance Test (AFT) is required. </li> </ul> <br> <ul> <li>Candidate with no professional accountancy qualifications but with relevant experience must successfully undertake UNDP Accountancy and Finance Test (AFT) before shortlisting and must complete the UNDP Finance Training and Certification Programme (FTCP), if recruited. </li> </ul> <br> <br> <br> <p><strong>Min. years of relevant work experience </strong> </p><br> <br> <br> <ul> <li>Minimum 7 years (with high school diploma) or 4 years (with bachelor’s degree) of progressively responsible finance and accounting experience at the national or international level is required. </li> </ul> <br> <ul> <li>Knowledge of IPSAS and/or IFRS is required. </li> </ul> <br> <br> <br> <p><strong>Required skills </strong> </p><br> <br> <br> <ul> <li>Experience in the use of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of spreadsheets and web-based management systems such as ERP financials and database packages. </li> </ul> <br> <ul> <li>Solid experience in the use of ERP system and advanced skills in excel spreadsheet </li> </ul> <br> <br> <br> <p><strong>Desired skills in addition to the competencies covered in the Competencies section</strong> </p><br> <br> <br> <ul> <li>Demonstrated experience in providing risk mitigation, compliance and financial management advisory services </li> </ul> <br> <ul> <li>Strong analytical and writing skills and a track record of producing high-quality finance reports and other materials </li> </ul> <br> <ul> <li>Experience with administration of budgets and/or cost-recovery systems is desired. </li> </ul> <br> <ul> <li>Experience with cash and treasury management is desirable. </li> </ul> <br> <ul> <li>Experience with IPSAS and/or IFRS </li> </ul> <br> <ul> <li>Experience in Finance with UNDP and/or UN agencies, international organizations, such as NGOs, bilateral cooperation, etc. is desirable; </li> </ul> <br> </div>