وظائف السياحة - مراكش المغرب
٤ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p> <b>Description of Role</b> </p> <ul> <li>Key technical resource for the customer.</li> <li>Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.</li> <li>Join a highly motivated team of leading industry experts.</li> <li>Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.</li> <li>Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).</li> <li>Be part of a thriving developer community that's constantly looking for ways to improve our customers experience, software development goals and use of technology.</li> <li>Build strong customer relationships and ensure deliveries align with customer projects and milestones.</li> <li>Gain access to expertise and support from Microsoft s consulting practice and product groups.</li> <li>Continually learn and grow professionally.</li> <li>Analyse problems.</li> <li>Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.</li> <li>Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.</li> </ul> <p> <b>Required Skills & Capabilities</b> </p> </div> <p> </p> <div> <ul> <li>Teams Meetings & Live Events</li> <li>Teams Phone Calling Plans</li> <li>Teams Phone Devices</li> <li>Teams Phone Direct Routing</li> <li>Teams Phone Mobile</li> <li>Teams Phone Operator Connect</li> <li>Teams Phone System Foundation</li> <li>Teams Premium</li> <li>Teams Rooms</li> </ul> </div> <p> </p> <div> <p> <b> </b> </p> <p> <b>Technical Experience</b> </p> <ul> <li>Deep understanding in Teams Voice architecture.</li> <li>Experience with Migrations to Microsoft Teams, including Phone and Rooms.</li> <li>Deep troubleshooting skills with Teams Phone and media optimization.</li> <li>Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.</li> <li>Experience delivering proactive services, such as workshops and technical assessments.</li> </ul> <p><br></p></div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <div> <div> <p> <i> <u> <b>Current Leadership Requirements:</b> </u> </i> </p> </div> <div> <ul> <li> <p> <span>Preference will be given to candidates currently holding a Hotel Manager position. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>A background in Food & Beverage (F&B) is preferred. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Resort experience is<span> </span>required.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong preference for candidates with experience managing renovations, as the resort currently has active renovation and capital projects underway.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>French Speaking needed</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Hands on and on the floor leadership style, driving service execution through staff and guest engagement. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Provide strong leadership to the operations team and inspire them with product obsession.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management.</span> </p> </li> </ul> <p> </p> </div> <div> <p> <b> <i> <u>Main Responsibilities:</u> </i> </b> </p> </div> <div> <ul> <li> <p> <span>Coordinate and effectively manage the day-to-day operations of the resort</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensure all Resort standards are<span> </span>established, maintained, and consistently enforced.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Assume the authority of the RVP/General Manager in his absence</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Maintain strong working relationships with resort owners and participate in owners meetings.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Personally interact with guests, review feedback, and follow up on any service issues or concerns.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Perform any<span> </span>additional<span> duties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office.</span> </span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>People</u> </i> </p> </div> <div> <ul> <li> <p> <span>Embodies the Four Seasons Evolve Leadership Behaviors, leading by example with authenticity, visibility, and integrity.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Emotionally<span> intelligent </span>leader<span> able to connect with staff at all </span>levels<span> is essential to attracting and </span>retaining<span> talent.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Acts as a true culture ambassador, fostering a workplace defined by empathy, respect, warmth, and adherence to the Golden Rule.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Builds genuine connections with employees and the local community, creating trust and<span> </span>a strong sense<span> of belonging.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Enables teams to successfully deliver on the opening critical path, driving accountability, preparedness, and operational excellence.</span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>Product</u> </i> </p> </div> <div> <ul> <li> <p> <span>Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures<span> Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.</span> </span> </p> </li> </ul> </div> </div> <div> <div> <p> </p> </div> <div> <p> <i> <u>Profit</u> </i> </p> </div> <div> <ul> <li> <p> <span>Demonstrates strong commercial insight combined with operational discipline, ensuring both efficiency and<span> </span>high standards<span> across all resort functions.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Effectively connects daily activities with overarching strategies, financial goals, and proforma targets.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures that Rooms, F&B, Spa, Retail, and Residences<span> </span>operate<span> with rigorous financial control while delivering exceptional guest experiences.</span> </span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Who are we? </font></font><br> <br><font dir="auto" ><font dir="auto" >Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></p> <p> </p> <p> </p> <p> <u>Mission</u>:</p> <p> </p> <p><font dir="auto" ><font dir="auto" >Reporting to the project manager, your responsibilities will include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring compliance with the client's and Concentrix's quality processes and standards</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide regular activity reports to the client and top management</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing and leading a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the availability of the resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing turnover and absenteeism, and implementing the necessary action plans</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide administrative support for your team (leave, absences, lateness)</font></font></li> <li><font dir="auto" ><font dir="auto" >Alerting to problems that could impact production</font></font></li> <li><font dir="auto" ><font dir="auto" >managing production incidents</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p> <u><font dir="auto" ><font dir="auto" >Profile</font></font></u><font dir="auto" ><font dir="auto" > :</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You have 1 year of experience as a call center manager</font></font></li> <li> <div><font dir="auto" ><font dir="auto" >You have a perfect command of French and English, both written and spoken.</font></font></div> </li> <li><font dir="auto" ><font dir="auto" >You possess the analytical skills to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a sense of anticipation and are focused on customer satisfaction and solutions.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are organized and meticulous.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are known for your interpersonal skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a good sense of listening</font></font></li></ul></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" ><font dir="auto" >Your mission: </font></font></b></p> <p><font dir="auto" ><font dir="auto" >As project manager, you will ensure the smooth running of the project through the following missions:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitoring of operational indicators, profitability, margin, turnover and absenteeism</font></font></li> <li><font dir="auto" ><font dir="auto" >Regular management of the activity report to top management</font></font></li> <li><font dir="auto" ><font dir="auto" >Preparation of production committees and participation in meetings with the client/contractor</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures compliance with the client's & Concentrix's quality processes and standards</font></font></li> <li><font dir="auto" ><font dir="auto" >Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results</font></font></li> <li><font dir="auto" ><font dir="auto" >Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions</font></font></li> <li><font dir="auto" ><font dir="auto" >Production Incident Management</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining a good social climate</font></font></li> <li><font dir="auto" ><font dir="auto" >Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Holds a higher education degree in management</font></font></li> <li><font dir="auto" ><font dir="auto" >Fluent in French and English</font></font></li> <li><font dir="auto" ><font dir="auto" >Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.</font></font></li> <li><font dir="auto" ><font dir="auto" >The spirit of synthesis</font></font></li> <li><font dir="auto" ><font dir="auto" >Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)</font></font></li> <li><font dir="auto" ><font dir="auto" >Is active and proactive</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.</font></font></p></div></section>