وظائف بواب - الدار البيضاء المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <div> </div> <div> <b>About the role:</b> </div> <div> </div> <div>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Office Manager.</div> <div> </div> <div> <b>What you will do:</b> </div> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible </li> <li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </li> <li> <div>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, by phone or through Chat.</div> </li> <li> <div>Resolve guest complaints, and find opportunities to recognize and personalize the experience for all guests.</div> </li> </ul> <div> </div> <div> <b>What you bring:</b> </div> <ul> <li>One + years experience working within a luxury hotel or similar environment is considered an asset </li> <li>Excellent interpersonal skills and communication skills </li> <li>Cross cultural sensitivity, and customer service orientation </li> <li>Guest centricity and understanding the importance of guest s preferences. <div> </div> </li> </ul> <div> <b>Skills:</b> </div> <div> </div> <div>Education: High school education or equivalent experience.</div> <div>Experience: Experience in a luxury brands</div> <div>Fluent in French, Arabic and English.</div> <div> </div> <div><br></div> <div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p> <p> <b><span> </span> </b></p> <p> <span><b>Main Duties and Responsibilities:</b></span> </p> <p> <span> The ability to maintain the HR System including input, output and report processing. Also to cross-train the mi</span> <span>ddle management about HR processes.</span> </p> <p> <span> The ability to maintain details in all aspects of work including, but not limited to, data input and maintenance of records in various areas.</span> </p> <p> <span> The ability to generate all required local reports and required by home office.</span> </p> <p> <span> The ability to process with payroll cycle and maintain confidential information and to properly document information for payroll and audit purposes, i.e. new hire, personal information, wage changes, termination, promotion, etc.</span> </p> <p> <span> The ability to maintain friendly, cordial relations with all employees.</span> </p> <p> <span> The ability to attend and participate in employee functions as expected, representing Human Resources and the Hotel accordingly both on and off hotel property.</span> </p> <p> <span> The ability to keep accurate records for national insurance enrollment.</span> </p> <p> <span> The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, events and meetings</span> </p> <p> <span> The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.</span> </p> <p> <span> The ability to respond properly in any hotel emergency or safety situation.</span> </p> <p> <span> The ability to perform other tasks or projects as assigned by hotel management and staff.</span> </p> <p> <span> The ability to administer and train employees on behalf of Human Resources local labor process and Four Seasons P&amp;C policies.</span> </p> <p> <span> The ability to conduct quarterly Visa audits, trace expiration and make corrections.</span> </p> <p> <span> The ability to produce the accident report for home office.</span> </p> <p> <span> To assist in the administrations of the Employee and Management opinion survey</span> </p> <p> <span> To assist the management team with disciplinary issues and process.</span> </p> <p> <span> The ability to actively support the Safety and Direct line Committee.</span> </p> <p> <span> The ability to administer the employee performance and salary review program.</span> </p> <p> <span> The ability to assist in the annual performance review cycle.</span> </p> <p> <span> The ability to assist management and line employees with any concerns or questions.</span> </p> <p> <span> The ability to administer the Pension Plan and to be the Arbiter for the hotel s group life scheme.</span> </p> <p> <span> The ability to prepare the monthly/quarterly/annual HR dashboard including all critical KPI</span> </p> <p> <span> The ability to participate in the rotation of all bulletin board materials.</span> </p> <p> <span> The ability to supervise and coordinate with the cafeteria tam to ensure the best quality of food, cleanliness and service.</span> </p> <p> <span> The ability to ensure that the employee locker room is clean and orderly.</span> </p> <p> <span> The ability to manage of health topics in coordination with the nurse and the house doctor</span> </p> <p> </p> <p><br></p> <p> <span> <span> </span> </span> </p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>