وظائف بواب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.&nbsp;</p><br><br><br>Position Summary<p>The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.</p><br><br>Key ResponsibilitiesGuest Service<ul><li>Greet guests and visitors with professionalism, warmth, and genuine hospitality.</li><li>Open doors for arriving and departing guests.</li><li>Welcome guests by name whenever possible.</li><li>Provide directions, information about hotel facilities, local attractions, and transportation options.</li><li>Anticipate guest needs and offer assistance proactively.</li></ul>Arrival and Departure Assistance<ul><li>Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.</li><li>Assist guests entering and exiting vehicles.</li><li>Manage luggage assistance requests and communicate with the Bell Desk.</li><li>Escort guests when necessary.</li></ul>Transportation Management<ul><li>Organize taxi, limousine, and other transportation services for guests.</li><li>Assist with valet parking coordination where applicable.</li><li>Maintain orderly traffic flow at the hotel entrance.</li><li>Monitor guest pickup and drop-off areas.</li></ul>Safety and Security<ul><li>Monitor the entrance area and report suspicious activities.</li><li>Maintain awareness of emergency procedures and safety protocols.</li><li>Ensure guest safety while entering and exiting vehicles.</li><li>Support hotel security efforts by observing and reporting concerns.</li></ul>Hotel Knowledge<ul><li>Maintain a strong understanding of:<ul><li>Hotel services and amenities</li><li>Restaurant operating hours</li><li>Spa and recreational facilities</li><li>Local attractions and landmarks</li><li>Transportation routes and airport information</li></ul></li></ul>Appearance and Professional Standards<ul><li>Maintain Four Seasons grooming and uniform standards at all times.</li><li>Demonstrate courtesy, professionalism, and discretion.</li><li>Uphold Four Seasons service culture and brand values.</li></ul>Qualifications<ul><li>Previous experience in luxury hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work outdoors in varying weather conditions.</li><li>Professional appearance and demeanor.</li><li>Ability to stand for extended periods.</li><li>Basic knowledge of the local area and tourist attractions.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Focus</li><li>Luxury Service Excellence</li><li>Communication Skills</li><li>Teamwork and Collaboration</li><li>Problem Solving</li><li>Attention to Detail</li><li>Cultural Awareness</li><li>Professionalism</li></ul>Physical Requirements<ul><li>Standing and walking for long periods.</li><li>Lifting, carrying, or assisting with light luggage when required.</li><li>Working in outdoor environments and varying weather conditions.</li><li>Ability to respond quickly to guest needs.</li></ul>Four Seasons Service Culture Expectations<ul><li>Treat every guest with respect, kindness, and genuine care.</li><li>Create memorable first and last impressions.</li><li>Anticipate guest needs before they are expressed.</li><li>Deliver personalized and intuitive service consistent with Four Seasons standards.</li><li>Build positive relationships with guests, residents, and colleagues.</li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>JOB SUMMARY<br>Head Concierge<br>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - <br>Craft Exceptional Experiences at One of Morocco’s Finest Luxury Destinations<br>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco’s capital, <br>The Ritz-Carlton Rabat, Dar Es Salam<br>offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa’s most prestigious hospitality destinations.<br>As part of <br>The Ritz-Carlton<br>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.<br>We are seeking an accomplished <br>Head Concierge<br>to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.<br>About the Role<br>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit<br>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance<br>Key Responsibilities<br>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence<br>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded<br>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests<br>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences<br>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services<br>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty<br>Support the achievement of departmental and property financial objectives through efficient operations and resource management<br>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations<br>The Ideal Candidate<br>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.<br>The successful candidate will bring:<br>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment<br>A strong understanding of guest engagement, service recovery and personalised luxury experiences<br>Exceptional interpersonal, communication and relationship-building skills<br>The ability to remain composed, professional and solution-focused in a fast-paced environment<br>Commercial awareness and an understanding of how service excellence contributes to business performance<br>A passion for coaching, mentoring and developing talent<br>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele<br>Why Join Marriott International<br>At <br>Marriott International<br>, we are committed to helping our associates grow personally and professionally. As the world’s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry’s most talented professionals.<br>By joining <br>The Ritz-Carlton<br>, you will benefit from:<br>Exceptional career development opportunities across Marriott International’s global portfolio.<br>Industry-leading learning and leadership development programmes.<br>A culture built on inclusion, wellbeing and continuous growth.<br>The opportunity to represent one of the world’s most prestigious luxury hospitality brands.<br>The chance to make a meaningful impact through extraordinary guest experiences every day<br>Create Memorable Moments That Last a Lifetime<br>At The Ritz-Carlton, we believe every interaction matters. As <br>Head Concierge<br>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco’s most distinguished hotels, we invite you to explore this exceptional opportunity with <br>The Ritz-Carlton Rabat, Dar Es Salam<br>.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Relevant du Chef Concierge, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :&nbsp;</p><br><ul><li>Proposer en permanence un service professionnel, avenant et attachant</li><li>Aider les clients en ce qui concerne leur courrier, leurs messages et toutes leurs demandes de renseignements</li><li>Aider les clients relativement aux projets qu’ils souhaitent réaliser durant leur séjour</li><li>Informer les clients en ce qui concerne les installations de l’hôtel de manière efficace et utile</li><li>Respecter les politiques, les procédures et les normes de service du département</li><li>Respecter toutes les politiques de sécurité</li><li>Autres tâches, telles qu’assignées</li></ul><br>Qualifications<br><br><ul><li>Expérience antérieure en service à la clientèle un atout</li><li>Présentation professionnelle requise</li><li>Excellentes aptitudes en matière de service et aptitudes supérieures pour les communications, orales et écrites</li><li>Connaissance des applications Microsoft Windows</li><li>Excellentes compétences interpersonnelles et&nbsp; compétences en&nbsp; résolution de problèmes</li><li>Particulièrement responsable et fiable</li></ul><br>Informations supplémentaires<br><br><ul><li><strong>À PROPOS DES HÔTELS FAIRMONT </strong><br>Chez Hôtels Fairmont, nous offrons à nos clients la meilleure expérience dans l’hôtellerie au sein de chacun de nos établissements. Nous savons que pour fournir les meilleurs services à nos clients, nous devons offrir ce qui se fait de mieux à nos employés. C’est pourquoi vous trouverez des opportunités professionnelles exceptionnelles en Amérique du Nord, dans les Caraïbes, en Europe, en Afrique, au Moyen-Orient et en Asie-Pacifique, ainsi que les meilleures possibilités de formation, d’évolution de carrière, de reconnaissance et de récompenses du secteur. Hôtels Fairmont réunit des hôtels légendaires, haut-lieux prestigieux, tels que The Savoy à Londres, The Plaza à New York et le Fairmont Peace Hotel à Shanghai. Nos équipes sont guidées par les valeurs de respect, d’intégrité, de travail d’équipe et d’autonomie ; nous respectons les normes d’éthique et de qualité les plus élevées et traitons tous les collègues avec équité et dignité. Leader sur le plan communautaire et environnemental, Fairmont est également réputée pour ses pratiques touristiques éco-responsables et son programme reconnu de Partenariat environnemental. Un avenir prometteur vous attend.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY</b> Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p>The Doorman is the first and last point of contact for guests at the hotel. As a representative of Four Seasons' luxury service standards, the Doorman warmly welcomes guests, assists with arrivals and departures, manages guest traffic at the hotel entrance, and provides exceptional personalized service while ensuring safety and security.</p><p><strong>Key Responsibilities</strong></p><p><strong>Guest Service</strong></p><ul><li>Greet guests and visitors with professionalism, warmth, and genuine hospitality.</li><li>Open doors for arriving and departing guests.</li><li>Welcome guests by name whenever possible.</li><li>Provide directions, information about hotel facilities, local attractions, and transportation options.</li><li>Anticipate guest needs and offer assistance proactively.</li></ul><p><strong>Arrival and Departure Assistance</strong></p><ul><li>Coordinate with Bell Attendants and Concierge to ensure smooth guest arrivals and departures.</li><li>Assist guests entering and exiting vehicles.</li><li>Manage luggage assistance requests and communicate with the Bell Desk.</li><li>Escort guests when necessary.</li></ul><p><strong>Transportation Management</strong></p><ul><li>Organize taxi, limousine, and other transportation services for guests.</li><li>Assist with valet parking coordination where applicable.</li><li>Maintain orderly traffic flow at the hotel entrance.</li><li>Monitor guest pickup and drop-off areas.</li></ul><p><strong>Safety and Security</strong></p><ul><li>Monitor the entrance area and report suspicious activities.</li><li>Maintain awareness of emergency procedures and safety protocols.</li><li>Ensure guest safety while entering and exiting vehicles.</li><li>Support hotel security efforts by observing and reporting concerns.</li></ul><p><strong>Hotel Knowledge</strong></p><ul><li>Maintain a strong understanding of:</li><li>Hotel services and amenities</li><li>Restaurant operating hours</li><li>Spa and recreational facilities</li><li>Local attractions and landmarks</li><li>Transportation routes and airport information</li></ul><p><strong>Appearance and Professional Standards</strong></p><ul><li>Maintain Four Seasons grooming and uniform standards at all times.</li><li>Demonstrate courtesy, professionalism, and discretion.</li><li>Uphold Four Seasons service culture and brand values.</li></ul><p><strong>Qualifications</strong></p><ul><li>Previous experience in luxury hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Ability to work outdoors in varying weather conditions.</li><li>Professional appearance and demeanor.</li><li>Ability to stand for extended periods.</li><li>Basic knowledge of the local area and tourist attractions.</li><li>Fluency in English; additional languages are an advantage.</li></ul><p><strong>Core Competencies</strong></p><ul><li>Guest Focus</li><li>Luxury Service Excellence</li><li>Communication Skills</li><li>Teamwork and Collaboration</li><li>Problem Solving</li><li>Attention to Detail</li><li>Cultural Awareness</li><li>Professionalism</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Standing and walking for long periods.</li><li>Lifting, carrying, or assisting with light luggage when required.</li><li>Working in outdoor environments and varying weather conditions.</li><li>Ability to respond quickly to guest needs.</li></ul><p><strong>Four Seasons Service Culture Expectations</strong></p><ul><li>Treat every guest with respect, kindness, and genuine care.</li><li>Create memorable first and last impressions.</li><li>Anticipate guest needs before they are expressed.</li><li>Deliver personalized and intuitive service consistent with Four Seasons standards.</li><li>Build positive relationships with guests, residents, and colleagues.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in luxury hospitality preferred. Excellent communication and interpersonal skills. Strong customer service orientation. Ability to work outdoors in varying weather conditions. Professional appearance and demeanor. Ability to stand for extended periods. Basic knowledge of the local area and tourist attractions. Fluency in English; additional languages are an advantage.</p>

<p>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Assisting valet parking service upon guest s request on vehicle parking, retrieval.. Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. Providing arriving guests with a hotel orientation. Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. Assist overnight MOD with guests requests. Works harmoniously and professionally with co-workers.</p><p><strong>Desired Candidate Profile</strong></p><p>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does. Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Guest Relation Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p> <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li> <li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li> <li>Demonstrate a high level of customer service at all times</li> <li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li> <li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li> <li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li> <li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Previous experience in a customer-focused industry </p> <ul> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Excellent grooming standards</li> <li>Calm, efficient, and organized with great attention to detail</li> <li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li> <li>Professional manner with an emphasis on hospitality and guest service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Previous experience in cash handling</li> <li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li> <li>Conflict resolution experience</li> </ul><p></p></section>

<p>A  Guest Relation Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p style=\"font-family:Arial;\"><br><strong>What will I be doing?</strong><br><br> </p><p>As  Guest Relation Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p><ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul><b>What are we looking for?</b><br><br><p>Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul> <li>Previous experience in a customer-focused industry</li> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Excellent grooming standards</li> <li>Calm, efficient, and organized with great attention to detail</li> <li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li> <li>Professional manner with an emphasis on hospitality and guest service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul> <li>Previous experience in cash handling</li> <li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li> <li>Conflict resolution experience</li></ul><br><br><b>What will it be like to work for Hilton?</b><br><br><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href=\"http://jobs.hiltonworldwide.com/our-brands/index.php\" target=\"_blank\">global brands</a>.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! </p><br><br><br><br>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <div> Head Concierge <p> <strong>The Ritz-Carlton Rabat, Dar Es Salam | Rabat, Morocco - </strong>Craft Exceptional Experiences at One of Morocco s Finest Luxury Destinations</p> <p>Nestled within the prestigious Dar Es Salam estate and surrounded by beautifully landscaped gardens, championship golf courses and the cultural richness of Morocco s capital, <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong> offers a distinctive blend of contemporary luxury and timeless elegance. Renowned for its refined service, exceptional surroundings and commitment to creating unforgettable memories, the hotel stands as one of North Africa s most prestigious hospitality destinations.</p> <p>As part of <strong>The Ritz-Carlton</strong>, a brand recognised worldwide for its legendary service and unwavering dedication to personalised guest experiences, this is an opportunity to lead a critical function that sits at the very heart of the luxury guest journey.</p> <p>We are seeking an accomplished <strong>Head Concierge</strong> to inspire and lead our Concierge team, ensuring every guest interaction reflects the exceptional standards and genuine care that define The Ritz-Carlton experience.</p> About the Role <p>The Head Concierge is responsible for leading all aspects of the Concierge operation, ensuring guests receive intuitive, personalised and memorable service before, during and after their stay. Acting as a trusted ambassador for both the hotel and destination, you will oversee the delivery of bespoke guest experiences while building strong relationships with local partners, attractions and businesses to enhance every visit</p> <p>This highly visible leadership role requires a strong operational mindset, a passion for luxury hospitality and the ability to inspire a team to consistently exceed guest expectations. Working closely with Front Office and hotel leadership teams, you will help drive guest satisfaction, loyalty and overall hotel performance</p> Key Responsibilities <ul> <li>Lead and develop the Concierge team, fostering a culture of trust, collaboration, accountability and service excellence</li> <li>Oversee daily concierge operations, ensuring quality standards are consistently achieved and guest expectations exceeded</li> <li>Champion personalised service for all guests, with particular attention to VIPs, repeat visitors and special requests</li> <li>Develop and maintain a comprehensive network of local luxury partners, restaurants, cultural attractions and service providers to create exceptional guest experiences</li> <li>Ensure the team effectively handles guest enquiries, transportation arrangements, reservations, ticketing and bespoke concierge services</li> <li>Monitor guest feedback and service performance, implementing improvements that strengthen guest satisfaction and loyalty</li> <li>Support the achievement of departmental and property financial objectives through efficient operations and resource management</li> <li>Act as a role model for The Ritz-Carlton Gold Standards, maintaining a visible presence and setting the benchmark for guest relations</li> </ul> The Ideal Candidate <p>You are an inspiring hospitality leader who understands that true luxury lies in anticipation, authenticity and attention to detail. You have a proven ability to build high-performing teams and create service cultures where colleagues feel empowered to deliver extraordinary experiences.</p> <p>The successful candidate will bring:</p> <ul> <li>Experience leading Concierge, Guest Services or Front Office operations within a luxury hospitality environment</li> <li>A strong understanding of guest engagement, service recovery and personalised luxury experiences</li> <li>Exceptional interpersonal, communication and relationship-building skills</li> <li>The ability to remain composed, professional and solution-focused in a fast-paced environment</li> <li>Commercial awareness and an understanding of how service excellence contributes to business performance</li> <li>A passion for coaching, mentoring and developing talent</li> <li>Deep appreciation for cultural diversity and the ability to anticipate the unique needs of an international clientele</li> </ul> Why Join Marriott International <p>At <strong>Marriott International</strong>, we are committed to helping our associates grow personally and professionally. As the world s leading hospitality company, we offer unrivalled opportunities to build a global career while working alongside some of the industry s most talented professionals.</p> <p>By joining <strong>The Ritz-Carlton</strong>, you will benefit from:</p> <ul> <li>Exceptional career development opportunities across Marriott International s global portfolio.</li> <li>Industry-leading learning and leadership development programmes.</li> <li>A culture built on inclusion, wellbeing and continuous growth.</li> <li>The opportunity to represent one of the world s most prestigious luxury hospitality brands.</li> <li>The chance to make a meaningful impact through extraordinary guest experiences every day</li> </ul> Create Memorable Moments That Last a Lifetime <p>At The Ritz-Carlton, we believe every interaction matters. As <strong>Head Concierge</strong>, you will play a defining role in shaping the guest experience, creating personalised journeys and leading a team dedicated to delivering legendary service. If you are passionate about luxury hospitality, inspired by excellence and ready to lead at one of Morocco s most distinguished hotels, we invite you to explore this exceptional opportunity with <strong>The Ritz-Carlton Rabat, Dar Es Salam</strong>.</p> </div> <p> </p> </div> <div> </div> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary Key Responsibilities We are seeking a highly organized, proactive, and dynamic Executive Assistant to support the Chief Executive Officer (CEO) in a fast-paced, matrixed F&amp;B organization .<br> This role requires exceptional communication skills, strong business acumen, and the ability to manage complex scheduling, relationships, and confidential information with discretion.<br> Preference will be given to candidates who have experience in a hospitality environment.<br> As the primary point of contact between the CEO and both internal and external parties, you will ensure smooth and efficient operations of the executive office.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) &amp; Flights into the country for non-citizens Accommodation Transportation Allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Executive Support Manage a complex and frequently changing calendar, including meetings, travel, and events.<br> Prepare and organize materials for meetings such as agendas, presentations, briefing notes.<br> Attend key meetings when required, take minutes, and follow up on action items.<br> Handle confidential documents and communications with the utmost discretion.<br> Communication &amp; Coordination Act as a liaison between the CEO and internal/external stakeholders across departments, regions, and levels of seniority.<br> Draft high-quality correspondence, reports, and internal communications on behalf of the CEO.<br> Ensure timely flow of information between the CEO’s office and cross-functional teams.<br> Project &amp; Stakeholder Management Assist in tracking strategic initiatives and ensure deliverables are met by relevant stakeholders.<br> Coordinate with department heads, business units, and partners in a matrix structure.<br> Support the CEO in managing logistics and documentation.<br> Travel &amp; Events Organize complex domestic and international travel itineraries, including accommodations, transport, and agendas.<br> Coordinate leadership offsites, team meetings, and corporate events.<br> Administrative Excellence Oversee expenses, approvals, and budget tracking related to the executive office.<br> Maintain filing systems, contact databases, and document archives.<br> Ad-Hoc Support Provide ad-hoc support to the CEO across operational, strategic, commercial, personal and administrative matters as required.<br> Undertake additional projects, assignments, and other cognate duties as delegated by the CEO to support the successful operation of the business.<br> Demonstrate flexibility and adaptability in responding to evolving business needs and executive priorities.<br> Requirements: Bachelor’s degree in Business Administration or Secretarial Administration.<br> 5+ years of work experience in a Food &amp; Beverage or Hospitality environment as an Executive Assistant or Front of House, Communications and Concierge role.<br> Fluent in English, Arabic is an advantage.<br> Strong understanding of matrix organizations and ability to navigate cross-functional environments.<br> Excellent verbal and written communication skills with a professional and diplomatic demeanor.<br> Proficiency in Google Workspace, and communication/project tools.<br> Ability to handle pressure, meet deadlines, and maintain confidentiality at all times.<br> High level of adaptability, discretion, and emotional intelligence.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join our dynamic company, a leader in the <strong>Cleaning / Security / Concierge</strong> sector, as a <strong>CLEANING MANAGER</strong>. If you aspire to a position of responsibility in a stimulating work environment in <strong>Casablanca</strong>, this challenge is for you.</p><br><br><p>Success in this role involves excellently managing cleaning operations, ensuring impeccable service quality, and guaranteeing customer satisfaction. You will actively contribute to our company's performance and image.</p><br><br><p>Your main tasks will include:</p><br><br><ul><li>Supervising and managing cleaning teams.</li><li>Developing and implementing action plans to optimize services.</li><li>Monitoring the quality of services provided and ensuring compliance with hygiene and safety standards.</li><li>Managing budgets allocated to cleaning operations.</li><li>Customer relations and managing any disputes.</li><li>Planning and monitoring interventions.</li></ul> <br> Required profile : <p>To be considered for this position, a <strong>Master's degree (Bac +5) or higher</strong> is required, ideally in fields related to <strong>Concierge Services / Security / Cleaning</strong>.</p><br><br><p>Solid experience of <strong>5 to 10 years</strong> in similar roles is essential. <strong>Recognized expertise in managing teams and cleaning operations</strong> will be a major asset. </p><br><br><p>Key skills for success include:</p><br><br><ul><li>A strong sense of organization and management.</li><li>Proven managerial abilities to unite and motivate teams.</li><li>Excellent communication and interpersonal skills.</li><li>A strong ability to solve problems and make decisions.</li><li>In-depth knowledge of cleaning techniques and products.</li><li>Customer focus and a constant concern for quality.</li></ul><p>If you see yourself in this profile and are ready to take on this challenge, don't wait any longer!</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities:</strong></p> <ul> <li><p>Welcome clients upon their arrival with politeness, a smile, and efficiency.</p></li> <li><p>Take charge of luggage, transport it to the room or vehicle.</p></li> <li><p>Park clients' vehicles in complete safety, in accordance with internal procedures.</p></li> <li><p>Bring clients' vehicles back at their request upon departure.</p></li> <li><p>Assist with opening doors, carrying luggage, and orienting clients.</p></li> <li><p>Ensure order, cleanliness, and fluidity in the hotel entrance area.</p></li> <li><p>Provide basic information about the hotel and its services.</p></li> <li><p>Work closely with Reception and Concierge.</p></li> <li><p>Participate in occasional missions (room delivery, taxi calls, etc.).</p></li> <li><p>Be responsible for the confidentiality and security of the entrusted property.</p></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Profile sought:</strong></p> <ul> <li>Presentation, courteous attitude and a strong sense of service.</li> <li>Valid driving license (B required, other categories desirable).</li> <li>Good driving skills, manual and automatic vehicles.</li> <li>Good physical condition (luggage handling).</li> <li>Discretion, punctuality, sense of organization.</li> <li>Proficiency in French, knowledge of English is highly appreciated.</li> <li>Experience in a high-end hotel establishment is a plus.</li> </ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span><b>About the location:</b></span></span></p><br><br><br><p><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool, spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.&nbsp;</span></p><br><br><br><p><span><span>Four Seasons Casablanca is looking for a Guest Service Agent who shares a passion for excellence and who infuses enthusiasm into everything he does.&nbsp;</span></span></p><br><br><p><span><span>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.</span></span></p><br><br><br><p><span><span><b>What you will do:</b></span> </span></p><br><br><ul><li><span><span>Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation.&nbsp;</span></span></li><li><span><span>Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. </span></span></li><li><span><span>Assisting valet parking service upon guest’s request on vehicle parking, retrieval..</span></span></li><li><span><span>Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards. </span></span></li><li><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.&nbsp;</span></span></li><li><span><span>Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc. </span></span></li><li><span><span>Providing arriving guests with a hotel orientation.</span></span></li><li><span><span>Will complete any tasks of a Doorman, Bellman. Greet all guests with a smile and offer them assistance. </span></span></li><li><span><span>Assist overnight MOD with guests requests. </span></span></li><li><span><span>Works harmoniously and professionally with co-workers.</span></span></li></ul><br><p><span><span><b>What we offer:&nbsp;</b></span><br><span>• Competitive Salary, wages, and a comprehensive benefits package</span><br><span>• Excellent Training and Development opportunities</span><br><span>• Complimentary Accommodation at other Four Seasons Hotels and Resort</span><br><span>• Complimentary Dry Cleaning for Employee Uniforms</span><br><span>• Complimentary Employee Meals</span></span></p><br><br><p><span><span><b><u>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.</u>&nbsp;</b></span></span></p><br><br><p><span><span><b>**only selected candidates will be contacted</b></span></span></p><br><br><br><p><span><span>Learn more about what is like to work at Four Seasons – Visit us:&nbsp;</span></span></p><br><br><p><span><span>https://jobs.fourseasons.com</span></span></p><br><br><p><span><span><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u></span></span></p><br><br><p><span><span><u>https://www.facebook.com/Fourseasonsjobs</u></span></span></p><br><br><p><span><span><u>https://twitter.com/FourSeasonsJobs</u></span></span></p><br><br><br><br><p><span><span>The management level for this position is:</span></span></p><br><br><p><span><span>Operations - Individual Contributor</span></span></p><br><br><br><br><p><span><span>The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.</span></span></p><br><br><br><br><br><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: As part of our team expansion, Mövenpick Mansour Eddahbi Marrakech is recruiting a Concierge. Your Role: As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our guests throughout their stay by offering personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners. Your Main Responsibilities: Welcoming guests with professionalism, elegance, and friendliness. Listening to guests' expectations and offering personalized recommendations. Organizing and coordinating specific guest requests: restaurants, excursions, tours, activities, transportation, events, etc. Providing accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences. Anticipate guest needs and offer experiences tailored to their preferences. Develop and maintain excellent relationships with local partners and service providers. Follow up on reservations and services arranged for guests. Coordinate requests with different hotel departments to ensure a seamless experience. Provide personalized follow-up for VIP guests and specific requests. Handle any complaints with tact, responsiveness, and professionalism. Ensure guest satisfaction before, during, and after their stay. Ensure effective communication between teams. Guarantee adherence to Mövenpick's quality and service standards.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience in a 5-star hotel, luxury establishment, or similar role. Excellent knowledge of Marrakech and its main attractions. Excellent presentation and professional demeanor. Strong sense of hospitality and customer satisfaction. Excellent interpersonal and communication skills. Strong listening, anticipation, and advisory skills. Excellent organizational skills and ability to manage multiple requests simultaneously. Responsiveness, availability, and ability to work under pressure. Attention to detail and a constant pursuit of excellence. Fluency in French and English. Proficiency in other languages ​​is an asset. A network of local contacts in the restaurant, transportation, leisure, and tourism sectors is a significant advantage.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for an elegant, dynamic, curious, and naturally service-oriented individual. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</font></font></p>

<p>Within the framework of strengthening our teams, M venpick Mansour Eddahbi Marrakech is recruiting a Concierge.</p><p>Your role:</p><p>As a Concierge, you are a true ambassador for the hotel and the Marrakech destination. Your mission is to accompany our clients throughout their stay by offering them a personalized, attentive, and discreet service. You listen to their desires, anticipate their needs, and help them discover the best of Marrakech thanks to your knowledge of the destination and your network of partners.</p><p>Your main responsibilities:</p><ul><li>Welcome clients with professionalism, elegance, and friendliness.</li><li>Listen to clients' expectations and offer personalized recommendations.</li><li>Organize and coordinate clients' special requests: restaurants, excursions, visits, activities, transport, events, etc.</li><li>Provide accurate and relevant information about Marrakech, its attractions, restaurants, culture, and experiences.</li><li>Anticipate clients' needs and offer experiences tailored to their preferences.</li><li>Develop and maintain an excellent relationship with local partners and service providers.</li><li>Ensure follow-up of reservations and services organized for clients.</li><li>Coordinate requests with the different hotel departments to ensure a seamless experience.</li><li>Ensure personalized follow-up of VIP clients and specific requests.</li><li>Manage any complaints with tact, responsiveness, and professionalism.</li><li>Ensure client satisfaction before, during, and after their stay.</li><li>Ensure effective information transfer between teams.</li><li>Guarantee compliance with M venpick's quality and service standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent knowledge of Marrakech and its main points of interest.</li><li>Excellent presentation and professional attitude.</li><li>Strong sense of hospitality and customer satisfaction.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and advisory skills.</li><li>Excellent organizational skills and ability to manage multiple requests simultaneously.</li><li>Responsiveness, availability, and ability to work under pressure.</li><li>Attention to detail and constant concern for excellence.</li><li>Good command of French and English. Proficiency in other languages is an asset.</li><li>A network of local contacts in the fields of catering, transport, leisure, and tourism is a real advantage.</li></ul><p>Your personality:</p><p>We are looking for an elegant, dynamic, curious person who is naturally service-oriented. You are passionate about Marrakech and enjoy sharing your knowledge of the destination with an international clientele. You know how to transform a simple request into a personalized and memorable experience. Your interpersonal skills, discretion, responsiveness, and ability to find solutions make you a true ambassador for the hotel.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Head Concierge, the responsibilities and essential functions of the position include, but are not limited to: Providing consistently professional, friendly and engaging service; Assisting guests with their mail, messages and all inquiries; Assisting guests with projects they wish to undertake during their stay; Informing guests about hotel facilities in an efficient and helpful manner; Adhering to departmental policies, procedures and service standards; Adhering to all security policies; Other duties as assigned.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous customer service experience is an asset. Professional presentation required. Excellent service and superior oral and written communication skills. Knowledge of Microsoft Windows applications. Excellent interpersonal and problem-solving skills. Highly responsible and reliable.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a business introducer, your tasks will be:</p><br><br><ul><li><strong>Identify property owners</strong> (villas, apartments, riads) in Marrakech who might entrust their property to us for short-term rental management</li><li><strong>Present MV Conciergerie's services</strong> and spark the interest of property owners</li><li><strong>Connect qualified property owners with our team</strong></li><li>Perform an initial level of <strong>qualification of the property and the owner's needs</strong> (location, property type, owner's motivation)</li><li>Transmit contact information and follow up until our team takes over</li></ul> <br> Required profile : <p><strong>Essential requirements</strong>:</p><br><br><ul><li>Excellent knowledge of Marrakech and its real estate / tourist market</li><li>Strong local network or proven ability to develop a network of property owners</li><li>Good interpersonal skills and negotiation skills</li><li>Seriousness, reliability, and transparency in following up on contacts provided</li><li>Proficiency in French and/or Darija (Arabic and English are a plus)</li><li>Autonomy and ability to work at your own pace, results-oriented</li></ul><p><strong>Appreciated skills</strong>:</p><br><br><ul><li>Previous experience in real estate, concierge services, tourism, or sales</li><li>Knowledge of how short-term rentals work (Airbnb, Booking)</li></ul> <br><br> </div>

<p>The reservation agent is responsible for managing reservation requests (phone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.</p><p>Respond to individual or group reservation requests by phone, email, or reservation system.</p><p>Provide accurate information on rates, room types, hotel services, and current offers.</p><p>Enter and update reservations in the computer system.</p><p>Manage reservation modifications, cancellations, guarantees, and payment conditions.</p><p>Apply sales and yield management procedures.</p><p>Participate in maximizing occupancy rate and revenue per room.</p><p>Ensure customer service in accordance with Sofitel standards (luxury, elegance, quality).</p><p>Collaborate closely with the Reception, Sales, Revenue Management, and Concierge departments.</p><p>Respect customer data confidentiality and security rules.</p><p>Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in reservation software tools</li><li>Excellent oral and written communication skills (French, English required, other languages a plus)</li><li>Knowledge of the high-end / luxury hotel sector</li><li>Very developed customer service orientation</li><li>Excellent presentation and diction</li><li>Rigor, organization, discretion</li><li>Team spirit, proactivity, and adaptability</li><li>Stress and priority management</li></ul>