وظائف موظف استقبال - طنجة المغرب

<p>Supervises the daily operations of the Spa and ensures the smooth running of the department. Ensures the quality of services and compliance with the establishment's service standards. Welcomes clients and ensures their satisfaction throughout their Spa experience. Coordinates the daily activities of the team and ensures efficient organization of operations. Monitors compliance with care protocols, internal procedures, and LQA (Leading Quality Assurance) standards. Manages reservations and ensures optimal occupancy of treatment rooms and Spa facilities. Monitors cleanliness, hygiene, and presentation of treatment rooms, common areas, and Spa equipment. Manages customer complaints professionally and implements appropriate corrective actions. Ensures good information flow within the team and effective communication with the hotel's various departments. Participates in the training and integration of new employees.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+2 in Hotel Management, Management, Wellness or equivalent field.</p><p>3 to 5 years of professional experience, including at least 2 years in a similar role, ideally within a high-end hotel or an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Good knowledge of Spa operations and luxury establishment quality standards.</li><li>Good command of reception, reservation, and customer relations techniques.</li><li>Ability to supervise daily operations and coordinate team activities.</li><li>Good knowledge of care protocols and wellness products.</li><li>Mastery of LQA (Leading Quality Assurance) standards with the ability to ensure their daily application.</li><li>Good knowledge of hygiene and safety standards and procedures applicable to wellness areas.</li></ul><p>Personal Qualities</p><ul><li>Excellent sense of service and strong customer orientation.</li><li>Excellent communication and coordination skills.</li><li>Organizational skills, rigor, and attention to detail.</li><li>Ability to supervise and support teams on a daily basis.</li><li>Responsiveness, autonomy, and ability to manage priorities.</li><li>Team spirit, sense of responsibility, and ability to solve problems professionally.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both spoken and written.</li><li>Proficiency in a third language is an asset.</li></ul>

<p>The Outbound Flow Manager is responsible for overseeing vehicle logistics operations from manufacturing plants to delivery regions, ensuring smooth coordination between production, transport providers, and delivery performance across multiple transport modes (road, rail, sea).</p><p><strong>Activity description</strong></p><p>Logistics Operations Management : Monitor vehicle flows from production to delivery regions. Track bookings and pre-transport plans with Control Towers and logistics providers. Ensure transport capacity is aligned with needs (road, rail, sea).</p><p>Data Monitoring &amp; Reporting : Analyze production plans and logistics execution. Prepare daily and weekly dashboards and reports on logistics performance.</p><p>Coordination &amp; Communication : Interface with Control Towers, logistics providers, and internal teams. Participate in regular team meetings (daily/weekly). Report progress and issues to the client Business Manager .</p><p>Project Phases : Multi-year engagement divided into 3 phases (PHONE_NUMBER). Includes one 3-day trip to a client facility .</p><p><strong>Main deliverables</strong></p><ul><li>MEA FLOW file update</li><li>OBT Tracking</li><li>Weekly production monitoring</li><li>VIN blocking</li><li>Vessel follow-up update by VIN</li><li>Aggeing stock monitoring</li><li>Tracking of required locations in vessels</li></ul><p><strong>Main Interactions</strong></p><ul><li>Business Manager (Client ) : main technical contact.</li><li>Control Towers &amp; Logistics Providers: for transport execution.</li><li>Execution Manager (Service Provider): responsible for service delivery and reporting.</li><li>Internal Systems: eLIADE, CRONOS, Rapid Response, CLV, EOLE, OBT, GEFCO portal, PowerBI, Business Object.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Education: Master's degree (Bac + 5) in industrial engineering and logistics</font></font></p><p>Exp rience : Minimum 3 years in logistics or automotive.</p><p>Technical Skills</p><ul><li>Data collection &amp; processing</li><li>KPI Analysis &amp; reporting</li><li>Production monitoring and analysis</li><li>VIN Tracking &amp; Vehicle Status Analytics</li><li>Excel</li><li>Control-Tower Monitoring &amp; Booking Oversight</li><li>End-to-end outbound process</li><li>Expediting to Vessel Cut-offs</li><li>Load Planning &amp; Volume Calculation</li><li>Vehicle Inventory Management</li><li>Stakeholders coordination</li><li>Demand forecasting</li></ul><p>Soft Skills</p><ul><li>Problem-solving with a transversal approach.</li><li>Strong communication and presentation.</li><li>Agility, resilience, and a proactive mindset.</li><li>Fluent English (Bright Test B2); Italian is a plus.</li></ul>