وظائف مدير العمليات في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>Join a dynamic company in the <strong>Medical Equipment</strong> sector as a <strong>Counter Manager</strong>. Based in <strong>Tangier</strong>, you will be the face of our company to our clients and the pillar of our counter's daily management. This is a unique opportunity to develop your career within an organization recognized for its expertise.</p><br><br><p>Your role will be essential in achieving our sales goals and ensuring customer satisfaction. You will actively contribute to the company's brand image and the smooth running of sales and service operations.</p><br><br><p>Your main responsibilities will include:</p><br><br><ul><li>Welcoming clients, prospects, and partners in person and by phone.</li><li>Managing orders, quotes, and invoices in accordance with internal procedures.</li><li>Monitoring stock levels and participating in inventory counts.</li><li>Organizing and maintaining the counter area for optimal presentation.</li><li>Contributing to the achievement of counter sales targets.</li><li>Providing various administrative support related to commercial activities.</li><li>Informing and advising clients on our products and services.</li></ul> <br> Required profile : <p>A degree of <strong>Bachelor's +3</strong> is required. A specialization in <strong>Sales</strong>, <strong>Commercial</strong>, or <strong>Export</strong> would be a major asset.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in a similar role is requested. Knowledge of the medical equipment sector would be a appreciated plus.</p><br><br><ul><li>Excellent <strong>communication</strong> and <strong>customer relations</strong> skills.</li><li>Organizational skills and rigor in administrative management.</li><li>Autonomy and proactivity in problem-solving.</li><li>Proficiency in standard computer tools (Office Suite) and commercial management software.</li><li>Good interpersonal skills and team spirit.</li><li>Adaptability and quick learning ability.</li></ul><p>If you recognize yourself in this description and this challenge motivates you, do not hesitate to apply now. Send my CV to the recruiter</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Join a leading company in the <strong>insurance and brokerage</strong> sector as a <strong>Digital Program Manager</strong>. The position is based in <strong>Casablanca</strong>, in the heart of a stimulating economic dynamic. Your mission will be to lead and orchestrate digital programs, ensuring their strategic alignment with the company's objectives.</p><br><br><p>The main goal is to successfully carry out the company's digital transformation by ensuring the success of the programs entrusted to it. This involves maximizing the value delivered by these initiatives, optimizing existing processes through innovative technologies, and strengthening our market position with high-performing, customer-centric digital solutions.</p><br><br><p>Your main responsibilities will include:</p><br><br><ul><li>Defining the strategic vision and roadmap for digital programs.</li><li>Leading the entire program lifecycle, from design to delivery and adoption.</li><li>Coordinating different project teams (internal and external) and stakeholders.</li><li>Managing program budgets, risks, and schedules.</li><li>Ensuring performance monitoring and regular progress reporting.</li><li>Identifying and proposing digital innovation opportunities to improve customer experience and operational efficiency.</li></ul><p>You will also be responsible for leading steering committees and communicating the vision and progress of the programs to all hierarchical levels.</p><br><br> <br> Required profile : <p>A degree of <strong>Master's level (Bac +5) or higher</strong> is required. A specialization in fields such as <strong>project management, research, R&amp;D, IT, or electronics</strong> would be a considerable asset for understanding the technical and methodological challenges.</p><br><br><p>Significant experience, ranging from <strong>5 to 20 years</strong>, is expected. This experience should ideally have been gained in program or large-scale project management roles, preferably in complex and transforming environments.</p><br><br><p>To succeed in this role, you will need strong skills in:</p><br><br><ul><li><strong>Leadership</strong> and the ability to unite multidisciplinary teams.</li><li><strong>Program and project management</strong> (Agile, Waterfall methodologies, etc.).</li><li><strong>Strategic vision</strong> and understanding of digital challenges in the insurance sector.</li><li>Excellent <strong>communication</strong>, negotiation, and influencing skills.</li><li>Mastery of project management tools and new technologies.</li><li>Customer and results orientation.</li></ul><p>Perfect command of French is essential.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p>Join our dynamic team in the Banking/Finance sector as a Portfolio Manager. Based in <strong>Taza</strong>, this position represents a unique opportunity to actively contribute to the management and development of a client portfolio within a recognized financial institution.</p><br><br><p>The main goal of this role is to ensure customer satisfaction and loyalty, while developing new business opportunities. You will be a key player in achieving portfolio growth objectives by offering financial solutions tailored to each client's needs.</p><br><br><p>Your responsibilities will include the daily management of an existing client portfolio, analyzing their financial needs, and proposing relevant banking products and services. You will also be responsible for prospecting new clients to expand your portfolio. A significant part of your mission will involve monitoring financial market developments and maintaining active competitive intelligence to anticipate trends.</p><br><br> <br> Required profile : <p>For this position, a Bac +3 level of education is required. A specialization in Banking, Commercial / Sales / Export professions would be a major asset for success in this role.</p><br><br><p>First experience of 1 to 3 years in a similar position, ideally in the banking or financial sector, is sought. This experience should have allowed you to develop a deep understanding of financial products and customer management techniques.</p><br><br><p>Excellent interpersonal skills and a strong sense of customer service.<br>Analytical and synthesis skills to assess financial needs.<br>Mastery of sales and negotiation techniques.<br>Autonomy, rigor, and organizational skills.<br>Comfort with computer tools and banking software.<br>If you are looking for a stimulating environment where you can use your skills and develop professionally, this position is for you! Apply now to seize this great opportunity.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p>Join our dynamic team in the Banking/Finance sector as a Portfolio Manager. Based in <strong>Oulad taima</strong>, this position represents a unique opportunity to actively contribute to the management and development of a client portfolio within a recognized financial institution.</p><br><br><p>The main goal of this role is to ensure customer satisfaction and loyalty, while developing new business opportunities. You will be a key player in achieving portfolio growth objectives by offering financial solutions adapted to each client's needs.</p><br><br><p>Your responsibilities will include the daily management of an existing client portfolio, analyzing their financial needs, and proposing relevant banking products and services. You will also be expected to prospect for new clients to expand your portfolio. A significant part of your mission will involve monitoring financial market developments and maintaining active competitive intelligence to anticipate trends.</p><br><br> <br> Required profile : <p>For this position, a Bachelor's degree (Bac +3) is required. A specialization in Banking, Sales/Commercial/Export professions would be a major asset for success in this role.</p><br><br><p>1 to 3 years of previous experience in a similar role, ideally in the banking or financial sector, is sought. This experience should have allowed you to develop a thorough understanding of financial products and customer management techniques.</p><br><br><p>Excellent interpersonal skills and a strong sense of customer service.<br>Analytical and synthesis skills to assess financial needs.<br>Proficiency in sales and negotiation techniques.<br>Autonomy, rigor, and organizational skills.<br>Comfort with computer tools and banking software.<br>If you are looking for a stimulating environment where you can use your skills and grow professionally, this position is for you! Apply now to seize this great opportunity.</p><br><br> <br><br> </div>

<p>POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the framework of the Purchasing policy, the transactional buyer is responsible for transactional activities related to order placements for the MOROCCO HUB and provides operational support to buyers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Missions</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Compliance with Procedures: Strictly apply the procedures, operating methods, instructions and work guidelines in force.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Control of DAs: Verify the conformity of Purchase Requests (DAs) and allocate them according to the established processing matrix.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Treatment of DAs: Ensure effective treatment of DAs while respecting the objectives set.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">FIFO Management: Manage files according to the FIFO (First In, First Out) method.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Priority Management: Proactively manage priorities and emergencies.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Order Placement: Create, edit and send validated purchase orders to suppliers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Order Tracking: Ensure proper receipt of orders by suppliers and share acknowledgments of receipt with prescribers and DA managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Quality of Files: Guarantee the quality and completeness of the files processed.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supplier Relations: Manage relationships with suppliers and handle disputes in collaboration with the Dispute Manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Using the ERP: Perform ERP dispatching via the Automate tool.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operational Support: Responding to requests from buyers, specifiers and suppliers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Problem Escalation: Escalate blocking points up the hierarchy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Portal Update: Keep the portal up-to-date with properly completed and usable forms.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in Projects: Actively contribute to QRQC (Quick Response Quality Control) meetings and proposed projects.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">New Employee Training: Participate in the integration and training of new recruits.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ACTIVITY AND PERFORMANCE INDICATORS:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Activity indicators are defined in the associated processes and procedures. Performance objectives are determined and communicated annually, in line with the company's overall objectives.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dashboards: develop dashboards for monitoring indicators of one's own activities or those of the department in collaboration with the hierarchy.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous Improvement: Propose corrective actions and suggestions for improvement to optimize existing processes and tools.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum Bac +3 in management, commerce, logistics or an equivalent field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficient in Excel and knowledge of ERP software</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent organizational and prioritization skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Methodical and rigorous mind.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactive attitude towards problems and emergencies.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Open-mindedness and ability to work in a team.</font></font></li></ul>

<p>Reporting to the Human Resources Department, the HR Development Manager defines and pilots the human resources development policy in order to support the site's growth, transformation, and performance challenges. We need you to: Define and deploy the HR Development strategy in coherence with the Group's orientations and the site's objectives. Pilot and lead all talent management processes: identification of potentials, people review, succession planning, talent review, and individual development plans. Build and lead the Prospective Employment and Skills Management (GPEC) to anticipate future skill needs and secure critical resources. Develop and implement the skills development strategy to support ramp-up, industrial transfers, and transformation projects. Supervise the training policy and ensure alignment between business needs, available skills, and regulatory requirements. Define and deploy an internal mobility policy promoting professional development, talent retention, and career path development. Support operational departments in structuring their organizations and developing their teams. Pilot performance and potential evaluation systems to strengthen the culture of performance and development. Design and deploy leadership development and managerial support programs. Develop employer branding and academic partnerships to ensure the attractiveness of talents in strategic professions. Support organizational transformation projects, change management, and corporate culture development. Define and monitor HR performance indicators (skills, mobility, training, retention, engagement, succession) and propose associated action plans. Ensure continuous monitoring of innovative HR practices and contribute to the transformation of the HR function.</p><p><strong>Desired Candidate Profile</strong></p><h2>Job Requirements</h2><p><strong>Level of study:</strong> BAC+5 in Human Resources, Management, Work Psychology or equivalent.</p><p><strong>Experience:</strong> Minimum 8-10 years of experience in Human Resources, including significant experience in HR Development.</p><p><strong>Technical Skills:</strong> Talent and career management. Training engineering. Prospective Employment and Skills Management (GPEC). Recruitment and internal mobility. Change management. Proficiency in HR and office tools (Excel, Power BI, HRIS). HR project management. Knowledge of Moroccan labor law.</p><p><strong>Transversal Skills:</strong> Leadership and influence. Excellent communication skills. Listening and support skills. Analytical and synthesis skills. Ability to work transversally. Results orientation. Discretion and confidentiality.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the manufacturing or repair file (bill of materials and instruction sheets) - Develop the specifications for production resources (tooling, testing, consumables) - Monitor the progress of the implementation of the resources - Provide technical support in the workshop RESPONSIBILITY / AUTHORITY Preparation of the manufacturing or repair file - Retrieve data from the definition file - Create the manufacturing or repair file (bill of materials, routing, FI) - Create the FDTB (Detailed Work Order) for supplies according to the plans - Communicate to management control the data enabling the calculation of the CCR (Cost Cost Calculation) of the product - Establish manufacturing times - Prepare the manufacturing quote and send it to the hierarchical manager - Create the specifications for the manufacture of the tooling necessary for production - Monitor the creation of the tooling in collaboration with the Purchasing Department - Transmits technical specifications (product and component packaging) to the relevant departments and ensures their incorporation. Production Monitoring - Analyzes files and changes during order reviews and customer data - Monitors file progress and implements modifications (component, process, supplier, program) affecting the product during manufacturing - Proposes and implements process and product improvements for continuous improvement - Creates and updates the product manufacturing validity list - Ensures the file's suitability for the client through a consistency review - Ensures the applicability of the FI (Individual Functional Instructions) Technical Interface - Participates in the development of specifications for subcontracting the manufacturing of a component of the file, focusing on the technical aspects. - Contacts the supplier from the panel for the manufacturing of the subcontracted component in collaboration with the purchasing department. - Proposes the most suitable suppliers (if outside the panel) to produce the subcontracted component in collaboration with the purchasing department - Ensures the technical and file interface during regular product meetings with the workshops (quality, manufacturing problems, product evolution) Respects Health, Safety and Environment rules and participates in the implementation of the HSE Management System.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac + 2 or +3 in a technical discipline, ability to transmit knowledge, formalize and solve problems encountered on the line.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Cnexia Tech</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and measurable results are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation in a fast-evolving technological environment. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>• Facilitate the Application Program to make sure all work hours of developers are charged to the right project codes each month, and on time.<br>• Manage employee timesheet operations by extracting contractor codes, recording leaves across platforms (PowerApps, Excel)<br>• Report to the onshore program finance lead to manage the hours/time for all related projects.<br>• Manage project budgets, execute year-end budget forecasting, and log project expenses in financial tracking systems while verifying actuals against forecasts.<br>• Extract Agile delivery data (stories, features, and program epics) from JIRA per sprint/PI to track overall project budgets and determine the cost per story point based on capacity.<br>• Execute SAP operations to support project financial structures, including setting up and managing billing codes for individual employee time tracking.<br>• Perform administrative duties related to project finance.<br>• Act as the global administrator for the internal leave management system, coordinating holiday schedules and location data for resources.<br>• Identify discrepancies in financial aspect and evaluate impacts to the project.<br>• Liaise with stakeholders involved in the project.<br>• Execute the control processes implemented by the Program Manager.<br>• Participate, lead process in procedure improvement activities and initiatives.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>• Bachelor's degree in Business Administration or similar courses.<br>• Open to fresh graduates who are eager to kickstart their careers in project management<br>• 2+ years of experience in project control in project management environment.<br>• CAPM or PMP is an advantage.<br>• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)<br>• Excellent communication skills both written and spoken.<br>• Strong analytical skills and detail oriented.</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Le Fairmont La Marina Rabat Salé recrute une Gommeuse pour rejoindre son équipe. Les principales responsabilités du poste sont les suivantes :</p><br><ul><li>Accueillir les clientes et les clients avec professionnalisme et les accompagner tout au long de leur expérience au hammam.</li><li>Réaliser les rituels de hammam, les gommages corporels et les soins associés dans le respect des protocoles et des standards de qualité de l'établissement.</li><li>Préparer, organiser et maintenir les cabines de soins ainsi que les espaces du hammam dans un état irréprochable.</li><li>Assurer le suivi des stocks de produits, de linge et de matériel nécessaires à son activité.</li><li>Veiller au bon fonctionnement des équipements et signaler toute anomalie au Spa Manager ou au service technique.</li><li>Garantir le respect des procédures d'hygiène, de propreté, de sécurité et de désinfection des espaces et du matériel.</li><li>Informer sa hiérarchie de toute demande particulière, réclamation ou dysfonctionnement.</li><li>Participer aux réunions d'équipe et contribuer au maintien des standards d'excellence du Fairmont.</li></ul><br>Qualifications<br><br><ul><li>Esprit d'équipe et d'initiative</li><li>Sens de l'accueil et du service</li><li>Bonne présentation</li><li>Excellente expression orale</li><li>Souci du maintien de son environnement de travail</li><li>Efficacité et rapidité</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<p>The Business Development Manager for Recovery Services is responsible for developing the debt collection activity for third parties (Third Party Collection), by prospecting new clients, developing strategic partnerships, and supporting companies in optimizing their accounts receivable management. He/She is responsible for acquiring new collection mandates, managing the commercial relationship, and promoting all client risk management services.</p><p><strong>Commercial Development</strong></p><ul><li>Prospect and acquire new SME, ETI, and large enterprise clients.</li><li>Identify companies' needs in terms of amicable and legal debt recovery.</li><li>Develop a portfolio of active clients throughout Morocco.</li><li>Develop and implement a commercial action plan dedicated to Third Party Collection.</li><li>Conduct active market and competitor monitoring.</li></ul><p><strong>Client Relationship Management</strong></p><ul><li>Present recovery services and associated solutions.</li><li>Understand client issues and propose appropriate solutions.</li><li>Build lasting relationships with financial departments, credit management, general management, and recovery managers.</li><li>Ensure follow-up and retention of the client portfolio.</li></ul><p><strong>Commercial Opportunity Management</strong></p><ul><li>Prepare commercial proposals and tenders.</li><li>Negotiate contractual and pricing conditions.</li><li>Coordinate with operational teams to ensure optimal case handling.</li><li>Ensure follow-up of contracts until signature and implementation.</li></ul><p><strong>Internal Coordination</strong></p><ul><li>Work in close collaboration with the recovery, legal, and operations teams.</li><li>Ensure effective transfer of new cases to the relevant teams.</li><li>Participate in the continuous improvement of commercial processes.</li></ul><p><strong>Reporting and Monitoring</strong></p><ul><li>Update the CRM and ensure the quality of commercial data.</li><li>Produce regular reports on commercial activity.</li><li>Monitor the achievement of individual and collective objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+4/5 degree in Commerce, Finance, Management, Business Law, or equivalent.</li><li>Minimum 3-5 years of experience in B2B commercial development.</li><li>Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.</li><li>Good knowledge of the Moroccan economic landscape.</li></ul><p><strong>Technical Skills</strong></p><ul><li>Proficiency in prospecting and negotiation techniques.</li><li>Good understanding of the Order-to-Cash cycle and accounts receivable management.</li><li>Knowledge of amicable and legal recovery procedures.</li><li>Ability to analyze complex needs and build tailored service offers.</li><li>Proficiency in CRM tools and the Office Suite.</li></ul>

<p>POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p>Within the framework of developing our activities, we are looking for a ServiceNow Project Manager (M/F) to lead digital transformation projects around the ServiceNow platform. You will be responsible for the success of the projects, from scoping to production, ensuring the coordination of teams, respect for deadlines, costs and quality of deliverables.</p><p><b>Your missions</b></p><ul><li>Lead implementation, evolution and migration projects of the ServiceNow platform.</li><li>Gather and analyze business needs in collaboration with stakeholders.</li><li>Define the schedule, resources, budgets and ensure monitoring of project indicators.</li><li>Lead scoping and functional design workshops.</li><li>Coordinate functional and technical teams and various partners.</li><li>Ensure monitoring of developments, testing, acceptance and deployment phases.</li><li>Identify and manage risks, dependencies and associated action plans.</li><li>Guarantee the quality of deliverables and customer satisfaction.</li><li>Support users during change management phases.</li><li>Produce project reports and ensure regular communication with sponsors and stakeholders.</li><li>Identify opportunities for continuous improvement and innovation around the ServiceNow platform.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Master's degree in IT, Engineering or equivalent.</li><li>Minimum 7 years of experience in IT project management, including significant experience on ServiceNow projects.</li><li>Good knowledge of the ServiceNow platform and its main modules (ITSM, ITOM, HRSD, CSM, SPM or equivalent).</li><li>Experience with Agile (Scrum) and/or V-Cycle methodologies.</li><li>Ability to manage multiple projects in parallel.</li><li>Excellent communication, coordination and stakeholder management skills.</li><li>Analytical mindset, organizational skills and results orientation.</li></ul><h2>Technical skills</h2><ul><li>Project Management (planning, budget, risks, governance).</li><li>ServiceNow: ITSM, ITOM, HRSD, CSM, SPM (depending on projects).</li><li>Project management tools (Jira, Azure DevOps, MS Project or equivalent).</li><li>Agile, Scrum, Kanban methodologies.</li><li>Good understanding of ITIL processes.</li><li>Use of generative AI tools (ChatGPT, Microsoft Copilot, Now Assist or equivalents) to improve productivity and quality of deliverables.</li><li>Ensure technological watch on innovations related to AI and their integration into the ServiceNow ecosystem.</li></ul><h2>Assets</h2><ul><li>ServiceNow CSA certification.</li><li>ITIL v4, PMP, Prince2 or Scrum Master certifications.</li><li>First experience with generative AI solutions or ServiceNow's AI features (Now Assist) is a plus.</li><li>Experience in an international or multicultural context.</li><li>Good level of French and English.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our business development, we are looking for a ServiceNow Project Manager (M/F) to lead digital transformation projects around the ServiceNow platform. You will be responsible for the success of projects, from scoping to production deployment, ensuring team coordination, adherence to deadlines, budgets, and the quality of deliverables. Your responsibilities will include: Leading implementation, evolution, and migration projects for the ServiceNow platform; gathering and analyzing business requirements in collaboration with stakeholders; defining the schedule, resources, and budgets, and monitoring project indicators; facilitating scoping and functional design workshops; coordinating functional and technical teams and various partners; and overseeing development, testing, acceptance, and deployment phases. Identify and manage risks, dependencies, and associated action plans. Ensure the quality of deliverables and customer satisfaction. Support users during change management phases. Produce project reports and ensure regular communication with sponsors and stakeholders. Identify opportunities for continuous improvement and innovation around the ServiceNow platform.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in Computer Science, Engineering, or equivalent. Minimum 7 years of experience in IT project management, including significant experience with ServiceNow projects. Strong knowledge of the ServiceNow platform and its main modules (ITSM, ITOM, HRSD, CSM, SPM, or equivalent). Experience with Agile (Scrum) and/or V-model methodologies. Ability to manage multiple projects simultaneously. Excellent communication, coordination, and stakeholder management skills. Analytical mindset, strong organizational skills, and results-oriented.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Project management (planning, budgeting, risk management, governance). ServiceNow: ITSM, ITOM, HRSD, CSM, SPM (depending on the project). Project management tools (Jira, Azure DevOps, MS Project or equivalent). Agile, Scrum, and Kanban methodologies. Good understanding of ITIL processes. Use of generative AI tools (ChatGPT, Microsoft Copilot, Now Assist or equivalent) to improve productivity and the quality of deliverables. Stay informed about technological innovations related to AI and their integration into the ServiceNow ecosystem.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ServiceNow CSA certification. ITIL v4, PMP, Prince2, or Scrum Master certifications. Prior experience with generative AI solutions or ServiceNow AI features (Now Assist) is a plus. Experience in an international or multicultural environment. Good level of French and English.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Kitea</strong> is characterized by a corporate culture centered on <strong>collaboration</strong>, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an <strong>openness to innovation</strong>, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results. </p><br><br> <br> Job : <p>Join a leading company in the <strong>furniture/decoration</strong> sector, renowned for its expertise and commitment to quality. Located in the vibrant heart of <strong>Casablanca</strong>, this <strong>CUSTOMER INSIGHTS MANAGER</strong> position is a unique opportunity to shape the future of our brand by delving into our customers' expectations.</p><br><br><p>Your role:</p><br><br><ul><li>Develop a deep understanding of customer behaviors, expectations, and needs.</li><li>Segment customers based on profiles, purchasing habits, and customer value.</li><li>Identify factors influencing purchasing decisions.</li><li>Analyze customer journeys across different channels.</li><li>Collect, consolidate, and analyze data from various systems.</li><li>Develop dashboards and analysis reports.</li><li>Identify consumer trends and growth opportunities.</li><li>Perform predictive analysis to anticipate purchasing behaviors.</li><li>Design and manage quantitative and qualitative studies.</li><li>Conduct satisfaction surveys and brand image studies.</li><li>Perform competitive intelligence.</li><li>Analyze trends in the furniture and decoration market.</li><li>Produce recommendations for teams.</li><li>Identify levers for improving customer experience.</li><li>Contribute to the development of new offers and services.</li><li>Participate in discussions on assortments, pricing, and promotions.</li><li>Monitor satisfaction and loyalty indicators.</li><li>Identify pain points in the customer journey.</li><li>Measure the impact of improvement actions.</li><li>Support customer experience projects.</li><li>Ensure the quality and reliability of customer data.</li><li>Develop analysis and segmentation models.</li><li>Participate in the evolution of Business Intelligence tools.</li><li>Collaborate with Data and IT teams.</li></ul> <br> <br> Required profile : <p>Master's degree (Bac +5) in Marketing, Statistics, Data Analytics, Business Intelligence, Economics, Business, or equivalent.</p><br><br><p>Minimum 5 to 8 years of experience in a similar role.</p><br><br><p>Experience desired in retail, e-commerce, consumer goods, or marketing research.</p><br><br><p>Proficiency in quantitative and qualitative research methods.</p><br><br><p>Excellent analytical and synthesis skills.</p><br><br> <br><br> </div>

<p>The Purchasing Officer is responsible for managing the company's series of supplies and maintaining regular contact with suppliers. They are also responsible for inventory management.</p><p>As a Purchasing Officer, your responsibilities will include:</p><ul><li>Guaranteeing timely and quality supplies to internal customers</li><li>Analyzing needs for raw materials and consumables to supply production</li><li>Ensuring the smooth running of firm and forecast Net Requirements calculations</li><li>Developing and disseminating forecasts for raw materials and consumables to suppliers</li><li>Issuing, managing, and tracking firm orders</li><li>Ensuring supplier management and follow-up (Entering Goods Receipts &amp; Chasing potential delays)</li><li>Setting and guaranteeing good stock levels in consultation with the logistics manager (financial objectives, production needs, supplier security...)</li><li>Managing stock of perishable materials (DLU analysis &amp; usage)</li><li>Monitoring stock risks &amp; movements according to needs (non-moving/obsolete stock / overstock)</li><li>Tracking reception disputes / PVNC &amp; Invoicing in connection with these orders</li><li>Managing the technical part (NM) and customer coverage upon request for analysis</li><li>Securing materials for the purchase of raw materials for new transfers</li><li>Supporting the quality department for FAI follow-up with suppliers</li><li>Leading the treatment of incidents and blocking points (Cf. QRQC UAP)</li><li>Coordinating the management of corrective action plans with suppliers</li><li>Working in collaboration with various internal departments, particularly Purchasing, Technical, Quality, Logistics, Planning &amp; Production/Scheduling</li><li>Ensuring the maintenance and updating of supplier performance indicators - global HCIM supplier OTD, Stock in Days, - Expiration values / catch-up plan / supplier risks - Supplier delay lines, Production outage tracking, Number of disputes.</li></ul><p>*Non-exhaustive list</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Be from a Bac+5 education in logistics, with 3 years of experience in the aeronautics sector.</li><li>Mastery of essential office tools (spreadsheet, database, accounting software, etc.) and the company's ERP system.</li><li>Knowledge of the challenges related to transport and logistics.</li><li>Your interpersonal skills, your curiosity, as well as your ability to be proactive and innovative, will enable you to successfully carry out your missions and thrive in this role.</li></ul>

<p>The Purchasing Officer is responsible for managing the company's series of supplies and maintaining regular contact with suppliers. They are also responsible for inventory management.</p><p>As a Purchasing Officer, your responsibilities will include:</p><ul><li>Guaranteeing timely and quality supplies to internal customers</li><li>Analyzing needs for raw materials and consumables to supply production</li><li>Ensuring the smooth running of firm and forecast Net Requirements calculations</li><li>Developing and disseminating forecasts for raw materials and consumables to suppliers</li><li>Issuing, managing, and tracking firm orders</li><li>Ensuring supplier management and follow-up (Entering Goods Receipts &amp; Chasing potential delays)</li><li>Setting and guaranteeing good stock levels in consultation with the logistics manager (financial objectives, production needs, supplier security...)</li><li>Managing stock of perishable materials (DLU analysis &amp; usage)</li><li>Monitoring stock risks &amp; movements according to needs (non-moving/obsolete stock / overstock)</li><li>Tracking reception disputes / PVNC &amp; Invoicing in connection with these orders</li><li>Managing the technical part (NM) and customer coverage upon request for analysis</li><li>Securing materials for the purchase of raw materials for new transfers</li><li>Supporting the quality department for FAI follow-up with suppliers</li><li>Leading the treatment of incidents and blocking points (Cf. QRQC UAP)</li><li>Coordinating the management of corrective action plans with suppliers</li><li>Working in collaboration with various internal departments, particularly Purchasing, Technical, Quality, Logistics, Planning &amp; Production/Scheduling</li><li>Ensuring the maintenance and updating of supplier performance indicators - global HCIM supplier OTD, Stock in Days, - Expiration values / catch-up plan / supplier risks - Supplier delay lines, Production outage tracking, Number of disputes.</li></ul><p>*Non-exhaustive list</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Be from a Bac+5 education in logistics, with 3 years of experience in the aeronautics sector.</li><li>Mastery of essential office tools (spreadsheet, database, accounting software, etc.) and the company's ERP system.</li><li>Knowledge of the challenges related to transport and logistics.</li><li>Your interpersonal skills, your curiosity, as well as your ability to be proactive and innovative, will enable you to successfully carry out your missions and thrive in this role.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p>Join our dynamic team in the Banking / Finance sector as a Portfolio Manager. Based in <strong>Skhirat</strong>, this position represents a unique opportunity to actively contribute to the management and development of a client portfolio within a recognized financial institution.</p><br><br><p>The main goal of this role is to ensure customer satisfaction and loyalty, while developing new business opportunities. You will be a key player in achieving portfolio growth objectives by offering financial solutions tailored to the needs of each client.</p><br><br><p>Your responsibilities will include the daily management of an existing client portfolio, analyzing their financial needs, and proposing relevant banking products and services. You will also be responsible for prospecting new clients to expand your portfolio. A significant part of your mission will involve monitoring financial market developments and maintaining active competitive intelligence to anticipate trends.</p><br><br> <br> Required profile : <p>For this position, a Bachelor's degree (Bac +3) is required. A specialization in Banking, Commercial / Sales / Export professions would be a major asset for success in this role.</p><br><br><p>First experience of 1 to 3 years in a similar position, ideally in the banking or financial sector, is sought. This experience should have allowed you to develop a thorough understanding of financial products and customer management techniques.</p><br><br><p>Excellent interpersonal skills and a strong sense of customer service.<br>Analytical and synthesis skills to assess financial needs.<br>Mastery of sales and negotiation techniques.<br>Autonomy, rigor, and organizational skills.<br>Comfort with computer tools and banking software.<br>If you are looking for a stimulating environment where you can use your skills and grow professionally, this position is for you! Apply now for this great adventure.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p>Join our dynamic team in the Banking/Finance sector as a Portfolio Manager. Based in Salé, this position represents a unique opportunity to actively contribute to the management and development of a client portfolio within a recognized financial institution.</p><br><br><p>The main goal of this role is to ensure customer satisfaction and loyalty, while developing new business opportunities. You will be a key player in achieving portfolio growth objectives by offering financial solutions tailored to each client's needs.</p><br><br><p>Your responsibilities will include the daily management of an existing client portfolio, analyzing their financial needs, and proposing relevant banking products and services. You will also be responsible for prospecting new clients to expand your portfolio. A significant part of your mission will involve monitoring financial market developments and maintaining active competitive intelligence to anticipate trends.</p><br><br> <br> Required profile : <p>For this position, a Bachelor's degree (Bac +3) is required. A specialization in Banking, Commercial/Sales/Export professions would be a major asset for success in this role.</p><br><br><p>1 to 3 years of previous experience in a similar position, ideally in the banking or financial sector, is sought. This experience should have allowed you to develop a deep understanding of financial products and customer management techniques.</p><br><br><p>Excellent interpersonal skills and a strong sense of customer service.<br>Analytical and synthesis skills to assess financial needs.<br>Proficiency in sales and negotiation techniques.<br>Autonomy, rigor, and organizational skills.<br>Comfort with computer tools and banking software.<br>If you are looking for a stimulating environment where you can use your skills and grow professionally, this position is for you! Apply now for this great adventure.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Your role: </b>Reporting to the Point of Sale Manager, you are responsible for ensuring optimal customer satisfaction at the various points of sale by coordinating the following tasks: Ensuring customer satisfaction within your section. Serving a warm and personalized welcome to the customer. Offering attentive service adapted to the customer's constraints. Being attentive to customer feedback and following up on it. Establishing good relationships with the customer, advising and retaining them. Promoting the catering offer. Participating in and coordinating service. Organizing and supervising the work of your commis de rang, apprentices, and interns. Performing and supervising: The setup of the point of sale and back areas. Cleaning and tidying the dining room and back areas after service. Inquiring before each service start about the composition of dishes and any stock shortages. Adapting your organization, work pace, and interpersonal skills according to customer traffic and type. Ensuring the durability of the equipment provided. Working in close collaboration with hotel services. Being proactive and advising the customer on various services. Being attentive and respecting the customer's request. Developing the turnover of your point of sale through upselling techniques. Contributing to customer loyalty through quality of service. Knowing the services offered by the hotel, informing the customer upon request and encouraging them to use them. Being involved in achieving your service objectives: By respecting the procedures and internal controls applied in the hotel. By developing sales. Respecting billing and cash collection procedures. Contributing to the good management of crockery and small equipment by avoiding breakage. May be involved in inventory. Ensuring the cleanliness of your workspace and food safety by respecting HACCP hygiene rules daily. Respecting the instructions for use and safety of the equipment provided.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include: Previous experience in a hotel/restaurant role. Bac+2 in hotel management. Fluent English allowing you to satisfy an international clientele. Sense of welcome, service, and quality. Sales skills. Ability to work effectively in a team and initiative. Team leader. Dynamism. Good presentation. Rigor and organization.</p><p></p></section>