مراقب وثائق

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir&nbsp;</strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span>&nbsp;Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></li> <li><span>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.&nbsp;</span></li> <li><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></li> <li><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></li> <li><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties &amp; Responsibilities</strong></span></p><br><ul> <li><span>Provide voice and remote support for hotel customers worldwide.</span></li> <li><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></li> <li><span>Document solutions and ensure accurate case records in ICCP tool.</span></li> <li><span>Collaborate with Oracle teams to escalate and resolve issues.</span></li> <li><span>Act as customer advocate for hotel users and escalate gaps.</span></li> <li><span>Provide technical assistance via phone, email, and remote tools.</span></li> <li><span>Assist in OPERA configuration, installation, and training when required.</span></li> <li><span>Stay updated on OPERA new releases.</span></li></ul><p><span><strong>Knowledge, Skills &amp; Abilities – Essential</strong></span></p><br><ul> <li><span>Minimum 2 years’ IT or hospitality systems support experience.</span></li> <li><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></li> <li><span>Graduate degree in technical, hospitality, or business field.</span></li> <li><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></li> <li><span>Customer service experience with direct client interaction.</span></li> <li><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></li> <li><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></li> <li><span>SQL experience preferred.</span></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li><span>Commitment to high-quality customer service.</span></li> <li><span>Excellent English &amp; German communication</span></li> <li><span>Strong troubleshooting and problem-solving ability.</span></li> <li><span>Organizational and multitasking skills.</span></li> <li><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></li> <li><span>Cross-cultural awareness.</span></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li><span>Ability to build trust with hotel customers and Oracle colleagues.</span></li> <li><span>Independent worker and team player.</span></li> <li><span>Adaptable and able to prioritize in dynamic environments.</span></li> <li><span>Creative thinker to resolve problems and improve processes.</span></li> <li><span>Resilient under pressure with focus on service quality.</span></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.<br>Qualifications:<br><p>Career Level - IC1</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Technical Support Analyst – Oracle Hospitality OPERA Applications Support</strong></span></p><br><p><span><strong>Location: Agadir&nbsp;</strong></span></p><br><p><span>The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&amp;C, Reporting &amp; Analytics) and associated hotel interfaces.</span></p><br><p><span><strong>Join Oracle in Agadir Bay</strong></span></p><br><p><span>&nbsp;Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:</span></p><br><ul> <li> <p><span>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</span></p><br></li> <li> <p><span>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.&nbsp;</span></p><br></li> <li> <p><span>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</span></p><br></li> <li> <p><span>Grow your career within Oracle – one of the world’s most respected technology companies.</span></p><br></li> <li> <p><span>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</span></p><br></li></ul><p><span>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco.</span></p><br><p><span><strong>Duties &amp; Responsibilities</strong></span></p><br><ul> <li> <p><span>Provide voice and remote support for hotel customers worldwide.</span></p><br></li> <li> <p><span>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</span></p><br></li> <li> <p><span>Document solutions and ensure accurate case records in ICCP tool.</span></p><br></li> <li> <p><span>Collaborate with Oracle teams to escalate and resolve issues.</span></p><br></li> <li> <p><span>Act as customer advocate for hotel users and escalate gaps.</span></p><br></li> <li> <p><span>Provide technical assistance via phone, email, and remote tools.</span></p><br></li> <li> <p><span>Assist in OPERA configuration, installation, and training when required.</span></p><br></li> <li> <p><span>Stay updated on OPERA new releases.</span></p><br></li></ul><p><span><strong>Knowledge, Skills &amp; Abilities – Essential</strong></span></p><br><ul> <li> <p><span>Minimum 2 years’ IT or hospitality systems support experience.</span></p><br></li> <li> <p><span>Experience with hotel PMS applications, ideally Oracle OPERA.</span></p><br></li> <li> <p><span>Graduate degree in technical, hospitality, or business field.</span></p><br></li> <li> <p><span>Understanding of hotel operations (front office, reservations, housekeeping).</span></p><br></li> <li> <p><span>Customer service experience with direct client interaction.</span></p><br></li> <li> <p><span>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</span></p><br></li> <li> <p><span>Knowledge of OS (Windows, Oracle, VMware) desirable.</span></p><br></li> <li> <p><span>SQL experience preferred.</span></p><br></li></ul><p><span><strong>Other Requirements</strong></span></p><br><ul> <li> <p><span>Commitment to high-quality customer service.</span></p><br></li> <li> <p><span>Excellent English communication; other languages desirable.</span></p><br></li> <li> <p><span>Strong troubleshooting and problem-solving ability.</span></p><br></li> <li> <p><span>Organizational and multitasking skills.</span></p><br></li> <li> <p><span>Flexibility for global 24x7 shifts including weekends and holidays.</span></p><br></li> <li> <p><span>Cross-cultural awareness.</span></p><br></li></ul><p><span><strong>Abilities</strong></span></p><br><ul> <li> <p><span>Ability to build trust with hotel customers and Oracle colleagues.</span></p><br></li> <li> <p><span>Independent worker and team player.</span></p><br></li> <li> <p><span>Adaptable and able to prioritize in dynamic environments.</span></p><br></li> <li> <p><span>Creative thinker to resolve problems and improve processes.</span></p><br></li> <li> <p><span>Resilient under pressure with focus on service quality.</span></p><br></li></ul><p><span>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.</span></p><br><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.<br>Qualifications:<br><p>Career Level - IC2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Approche par niveaux (Tiered Approach)</strong>&nbsp;</p><br> <br> <p>Conformément à l’engagement de préserver les capacités et de soutenir le personnel déjà au sein de l’Organisation, la majorité des postes vacants du PNUD/FENU/VNU sont publiés selon un processus de candidature par niveaux, comme suit :&nbsp;</p><br> <br> <ul> <li>Niveau 0 : Personnel international du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA), dont les postes seront supprimés, ou dont les contrats seront résiliés ou non renouvelés en 2026&nbsp;</li> </ul> <br> <ul> <li>Niveau 1 : Autre personnel du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA)&nbsp;</li> </ul> <br> <ul> <li>Niveau 2 : Personnel du PNUD/FENU/VNU titulaire d'un contrat temporaire (TA), personnel sous contrat PSA régulier, et Volontaires des Nations Unies Experts et Spécialistes&nbsp;</li> </ul> <br> <ul> <li>Niveau 3 ou aucun niveau indiqué : Tous les autres types de contrat du PNUD/FENU/VNU et d'autres agences, ainsi que les candidats externes&nbsp;</li> </ul> <br> <p>Veuillez prendre note du ou des niveau(x) indiqué(s) dans le titre du poste vacant, le cas échéant, et vous assurer que vous remplissez les critères d’éligibilité pour postuler.&nbsp;</p><br> <br> <br> <p><strong>Contexte</strong></p><br> <p>Le Royaume du Maroc a engagé, sous les Hautes Instructions de Sa Majesté le Roi Mohammed VI, un processus ambitieux et structurant de consolidation de la régionalisation avancée, considérée comme un levier fondamental de modernisation de l’État, de réduction des disparités territoriales et de promotion d’un développement équilibré, inclusif et durable. Cette orientation stratégique a été réaffirmée lors des 2ᵉ Assises nationales de la régionalisation avancée, tenues à Tanger les 20 et 21 décembre 2024 sous le Haut Patronage de Sa Majesté le Roi Mohammed VI. Ces Assises ont mis en évidence plusieurs recommandations prioritaires, notamment l’accélération de la mise en œuvre de la Charte nationale de la déconcentration administrative, l’opérationnalisation effective de l’exercice des compétences régionales dans les secteurs stratégiques, le renforcement de la gouvernance territoriale à travers des outils performants de planification, de suivi et d’évaluation, la promotion de la démocratie participative et de la participation citoyenne à l’échelle territoriale, ainsi que l’intégration de la transformation digitale comme levier transversal de performance de la gouvernance territoriale. Ces orientations s’inscrivent pleinement dans la continuité du Nouveau Modèle de Développement, qui place l’ancrage territorial, la différenciation des politiques publiques et la bonne gouvernance des territoires au cœur de la transformation du pays à moyen et long terme. Dans ce cadre, la transformation digitale des collectivités territoriales est identifiée comme un accélérateur clé permettant l’amélioration de l’efficacité et de la qualité des services publics territoriaux, le renforcement de la transparence, de la redevabilité et de la participation citoyenne, la promotion de l’inclusion sociale et territoriale, ainsi que le soutien à des dynamiques territoriales résilientes, durables et innovantes. Toutefois, les diagnostics réalisés ont mis en évidence plusieurs défis structurels, notamment des disparités significatives de maturité numérique entre territoires, des contraintes persistantes en matière de capacités institutionnelles et humaines, ainsi qu’une fragmentation des initiatives digitales nécessitant la mise en place d’un cadre de gouvernance unifié, cohérent et territorialisé. C’est dans ce contexte que s’inscrit le projet « CONNECTIVITÉ TERRITORIALE », mis en œuvre par la Direction Générale des Collectivités Territoriales (DGCT), avec l’appui du Programme des Nations Unies pour le Développement (PNUD), pour la période 2026 – 2029. C’est une initiative stratégique visant à renforcer l'intégration et le développement harmonieux des territoires au Maroc, en mettant l'accent sur l'amélioration des infrastructures numériques, des services publics, et de la cohésion sociale à travers une approche inclusive. Le projet repose sur trois leviers stratégiques complémentaires, à savoir la gouvernance, les infrastructures et la connectivité, ainsi que le capital humain et le développement des compétences.</p><br> <p>Les résultats attendus de ce projet sont comme suit :</p><br> <ul> <li><strong>Produit 1.</strong> Un cadre de gouvernance pour la territorialisation de la transformation digitale est élaboré et instauré, mettant l'accent sur l'inclusion et reposant sur des organes fonctionnels ;</li> <li><strong>Produit 2</strong>. Les Collectivités Territoriales disposent d'une connectivité et d'une infrastructure dimensionnée et normalisée ;&nbsp;</li> <li><strong>Produits 3.</strong> La transformation digitale territorialisée est renforcée par un capital humain innovant et fortement engagé, contribuant ainsi de manière significative à son succès et à son intégration durable dans les territoires ;</li> <li><strong>Produit 4.</strong> La gestion du projet et l’assurance qualité sont assurées.</li> </ul> <p><strong>Fonctions et responsabilités</strong></p><br> <p>Sous la supervision directe du Directeur National du Projet et du Coordonnateur National du Projet, et sous l'assurance qualité du Conseiller de Programme du PNUD, le/la titulaire assurera la coordination opérationnelle quotidienne du projet, conformément aux procédures de mise en œuvre nationale (NIM) et aux principes de la gestion axée sur les résultats le/la Coordonnateur(trice) national(e) associé(e) assurera les fonctions suivantes:&nbsp;</p><br> <p><i><strong>Gestion stratégique et opérationnelle du projet</strong>&nbsp;</i></p><br> <ul> <li>Assurer la gestion quotidienne du projet conformément au document de projet, au plan de travail annuel et aux procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Veiller à l'atteinte des résultats attendus dans les délais impartis, selon les standards de qualité requis et dans le respect du budget alloué.&nbsp;</li> </ul> <br> <ul> <li>Garantir l'application des principes de gestion axée sur les résultats, de gestion adaptative et de redevabilité.&nbsp;</li> </ul> <br> <p><i><strong>Coordination institutionnelle et partenariale</strong>&nbsp;</i></p><br> <br> <ul> <li>Coordonner la mise en œuvre du projet avec les partenaires institutionnels aux niveaux national, régional et local.&nbsp;</li> </ul> <br> <ul> <li>Renforcer la collaboration avec les ministères, collectivités territoriales, services déconcentrés, secteur privé, universités, médias, organisations de la société civile et partenaires techniques et financiers.&nbsp;</li> </ul> <br> <ul> <li>Faciliter la mise en œuvre des conventions de partenariat et promouvoir l'appropriation des résultats par les parties prenantes.&nbsp;</li> </ul> <br> <br> <p><i><strong>Synergies et coordination avec les partenaires techniques et financiers</strong></i>&nbsp;</p><br> <br> <ul> <li>Assurer la complémentarité et la cohérence avec les initiatives similaires ou complémentaires mises en œuvre par le PNUD et d'autres partenaires de développement.&nbsp;</li> </ul> <br> <ul> <li>Identifier et promouvoir les opportunités de synergies, de mutualisation des ressources et de capitalisation des expériences.&nbsp;</li> </ul> <br> <p><i><strong>Gestion administrative, financière et opérationnelle</strong></i>&nbsp;</p><br> <br> <ul> <li>Superviser la planification budgétaire, l'exécution financière et le suivi administratif du projet, conformément aux règles et procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Assurer la préparation et le suivi des contrats, conventions, termes de référence et autres documents de gestion.&nbsp;</li> </ul> <br> <ul> <li>Veiller à la conformité des processus de passation de marchés, d'audit, de gestion des risques et d'application du cadre HACT.&nbsp;</li> </ul> <br> <p><strong>a. Gestion des ressources humaines et leadership d'équipe</strong></p><br> <br> <ul> <li>Encadrer, superviser et motiver l'équipe du projet.&nbsp;</li> </ul> <br> <ul> <li>Clarifier les rôles et responsabilités des membres de l'équipe et assurer un suivi régulier de leur performance.&nbsp;</li> </ul> <br> <ul> <li>Identifier les besoins en renforcement des capacités et mettre en œuvre un plan de développement des compétences.&nbsp;</li> </ul> <br> <ul> <li>Promouvoir une communication interne fluide et un environnement de travail collaboratif.&nbsp;</li> </ul> <p><strong>b. Planification, suivi et reporting</strong></p><br> <br> <ul> <li>Préparer, en concertation avec les partenaires, les plans de travail annuels, les budgets et les cadres de résultats.&nbsp;</li> </ul> <br> <ul> <li>Produire les rapports narratifs et financiers requis (trimestriels, semestriels, annuels et ad hoc).&nbsp;</li> </ul> <br> <ul> <li>Assurer la mise à jour des registres de risques, des journaux de suivi, des leçons apprises et des recommandations.&nbsp;</li> </ul> <br> <ul> <li>Organiser les revues périodiques du projet et veiller à la mise en œuvre des recommandations.&nbsp;</li> </ul> <br> <p><strong>c. Gestion des connaissances et capitalisation</strong></p><br> <br> <ul> <li>Développer et mettre en œuvre une stratégie de capitalisation des acquis, de documentation des bonnes pratiques et de gestion des connaissances.&nbsp;</li> </ul> <br> <ul> <li>Assurer la diffusion des résultats, outils, études et produits de connaissance auprès des partenaires.&nbsp;</li> </ul> <br> <br> <p><strong>d. Supervision technique des études et consultations</strong></p><br> <br> <ul> <li>Identifier les besoins en expertise technique et piloter l'élaboration des termes de référence.&nbsp;</li> </ul> <br> <ul> <li>Superviser le recrutement des consultants et prestataires.</li> </ul> <br> <ul> <li>Assurer le suivi de la qualité des livrables et la validation technique des études, analyses et prestations.&nbsp;</li> </ul> <br> <p><strong>e. Coordination des missions de terrain</strong>&nbsp;</p><br> <br> <ul> <li>Planifier, organiser et superviser les missions sur le terrain dans les zones d'intervention du projet.&nbsp;</li> </ul> <br> <ul> <li>Assurer la coordination logistique et technique des visites, réunions et activités de suivi.&nbsp;</li> </ul> <br> <br> <p><strong>Compétences</strong></p><br> <p><strong>Compétences fondamentales</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Obtenir des résultats:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Planifier et contrôler son propre travail, prêter attention aux détails, fournir un travail de qualité dans les délais impartis. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Penser de manière innovante:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Ouvert aux idées créatives/risques connus, résout les problèmes de façon pragmatique, apporte des ameliorations. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Sortir de sa zone de confort, apprendre des autres et soutenir leur apprentissage. ​&nbsp;</p><br> <br> <br> <br> <p><strong>S'adapter avec agilité:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: S'adapte au changement, gère de façon constructive l'ambiguïté/l'incertitude, est flexible. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de dynamisme et de motivation, est capable de faire preuve de calme face à l'adversité, est confidant. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Engager et partenaire:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de compassion et de compréhension envers les autres, établit des relations positives. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Apprécie/respecte les différences, est conscient des préjugés inconscients, affronte la discrimination. ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>Compétences&nbsp;fonctionelles&nbsp;et techniques:&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Domaine&nbsp;thématique</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Nom</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Définition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion de projet&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser, de hiérarchiser et de contrôler les ressources, les procédures et les protocoles afin d’atteindre des objectifs précis&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion axée sur les résultats&nbsp;</p><br> <br> <br> <p>Être en mesure de gérer la mise en œuvre de stratégies, de programmes et de projets en mettant l’accent sur l’amélioration des performances et l’obtention de résultats démontrables. Connaître et comprendre les théories, les concepts, les méthodologies, les instruments et les outils pertinents&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Travailler avec des données et des éléments tangibles&nbsp;</p><br> <br> <br> <p>Savoir inspecter, nettoyer, transformer et modéliser des données dans le but de découvrir des informations utiles, ainsi que d’éclairer les conclusions et la prise de décision.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Business developpement</strong>&nbsp;</p><br> <br> <br> <p>Génération de connaissances&nbsp;&nbsp;</p><br> <br> <br> <p>Savoir chercher des informations et les transformer en connaissances utiles, qui sont adaptées au contexte ou répondent à un besoin exprimé. Savoir appliquer des concepts existants à de nouvelles situations et définir de nouveaux concepts afin de mettre au point des solutions réalisables et de nouvelles approches. Connaître les théories, concepts et modèles conceptuels pertinents qui peuvent être utiles pour faire face à de nouvelles situations.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion des opérations&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser et de superviser les différents aspects des opérations de l’organisation, d’une manière efficace, simultanée et intégrée, afin de convertir du mieux possible les ressources de l’organisation en résultats optimaux. Connaître les concepts et les mécanismes pertinents&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion des partenariats&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Gestion des relations   &nbsp;&nbsp;</p><br> <br> <br> <p>Capacité à nouer des liens avec un large éventail de partenaires publics et privés, à établir, entretenir et/ou renforcer les relations de travail, la confiance et la compréhension mutuelle&nbsp;</p><br> <br> <br> <br> <br> <br> <p><strong>Qualifications minimales</strong></p><br> <p><strong>Education</strong>:</p><br> <p>Un diplôme de fin d’etudes secondaires est requis; ou</p><br> <br> <p>Diplôme d’études Universitaires (Licence) dans le domaine de l’administration publique, gouvernance lo</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Senior Technician - English &amp; French Speaker&nbsp;</strong></p><br><p>At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.</p><br><p>Join us as a <strong>Senior Technical Support Technician</strong> on our <strong>Technical Support</strong> Team in <strong>Casablanca </strong>to do the best work of your career and make a profound social impact.</p><br><p><strong>What you’ll&nbsp;achieve</strong></p><br><p><br>The Technical Support Team is responsible for providing online and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (tablets, printers, projectors, etc.), and customized software assistance that supports Dell products and others according to the situations. As a Technical Support Senior Technician for the Middle East, you will answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract, etc...) and apply a logical technical diagnosis to identify customer issues and investigate the possible causes effectively in order to provide appropriate solutions.&nbsp;</p><br><p><br><strong>You will:</strong></p><br><ul><li>Provide first-level support</li><li>Use troubleshooting techniques and tools to identify technical defects/issues</li><li>Assign incidents in line with documented guidelines and procedures</li><li>Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the&nbsp;life of the&nbsp;incident</li><li>Clearly and concisely log and track details of solutions provided to resolve customer issue while maintaining and updating customer database</li></ul><p>Take the first step towards your dream career</p><br><p><br>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:<br><strong>Essential Requirements</strong></p><br><ul><li>Fluent communication skills in English &amp; French&nbsp;</li><li>Minimum of 1-year related experience in Technical Support</li><li>Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills</li><li>Good organizational and interpersonal skills</li><li>Excellent telephone and customer handling skills</li></ul><p><strong>Who we are</strong></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><br><p><br>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>OVERVIEW _x000D_ Business Unit: Operations Department: Regional Hub of Rabat, Morocco Country: Morocco Location: Rabat, Morocco Job Grade: E3 Contract Type: Fixed Term Closing Date: 20-Jul-2026 JOB PURPOSE _x000D_ Under the supervision of the Country Operations Manager, to develop and manage the portfolio of specific sectors related to Social Infrastructure and Development (Education/Health/Water &amp; Sanitation/Urban Development) projects and TAs within the approved costs, timelines and quality to ensure efficient delivery of the Bank s mandate to support socio-economic development in the relevant Member Countries. Supervise and provide technical oversight to Project Officers on day-to-day basis for the implementation of projects and provide clearance on their tasks. Lead in the project appraisals, conduct portfolio quality reviews, clear project progress reports and PIASRs, contribute to clearance of tender documents and contracts related to implementation of the approved projects and proactively mitigate risks issues in the portfolios. Provide technical support and contribution in shaping the Bank s strategy by focusing on the given sector in the covered region, including contribution to MCPS, analytical work and programming. Contribute to the Bank s operational, financial and procurement policies and guidelines as well as to the knowledge management agenda. KEY ACCOUNTABILITIES _x000D_ Pipeline Building: Lead the discussions with Executing Agencies/Line Ministries and development partners to identify bankable projects in line with the Bank and Country priorities. Lead the preparation of Project Concept Notes and ensure their inclusion in the Bank s 3-Year Work Programs. Coordinate with respective GPP partnership colleagues to engage development partners for co-financing Lead the efforts for the mobilization of Projects Preparation Facility to support the preparation of bankable projects. Project Appraisal: Lead the preparation of project appraisals to ensure comprehensive coverage of the technical, economic, social, financial, procurement, institutional and environmental aspects of the project proposals are in line with the operations manual and applicable policies/procedures of the Bank. Seek inputs from the respective Sector Teams in DGCP and GPP to further refine and enhance the project appraisal documents prior to submission for Board approval. Ensure all changes identified during project preparation and appraisal are incorporated in all the relevant documents for alignment of project design and approach prior to submission of project for Board approval. Project Approval: Lead in the preparation, follow-up and communication of project preparation and approvals, in line with IsDB s business processes, delegation of authority with the relevant focal points and stakeholders (Bank, MC, Partners) KEY ACCOUNTABILITIES _x000D_ Project Implementation and Monitoring: Coordinate with respective DGCP and GPP Sectoral Leads for receiving technical assistance in all aspects across the entire project lifecycle. Maintain project plans to ensure ongoing monitoring of project progress, proactive identification of issues and implementation of action plans to resolve issues promptly. Liaise with the Operations Quality and Monitoring (OQM) Unit during the operational cycle of projects to ensure necessary operational policies and procedures are being followed and suggestions for improvements are implemented. Review disbursement requests and advise on clearance status to country management to ensure timely resolution of procurement and other related issues and ensure that Undisbursed Commitments are minimized. Project Closure and Review: Lead or Contribute to the preparation of project completion reports, on completion of each project, ensuring that all elements of the project charter have been incorporated in the report. Provide inputs to the Sectoral Teams in DGCP and GPP ensuring that the problems and issues faced, remedial actions taken, and the lessons learned are well documented for reference in future projects. Provide necessary inputs to the Portfolio Effectiveness Unit, at the end of the project portfolio cycle, to ensure that the portfolio development effectiveness objectives have been achieved. ABOUT APPLICATION PROCESS _x000D_ If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Copy of passport Academic certificate If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged. The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ACADEMIC AND PROFESSIONAL QUALIFICATIONS _x000D_ Bachelor s degree in Education Engineering/ Public Health/ Health Services and Programs Management / Water &amp; Sanitation / Urban Development / Engineering or related field. Master s Degree in a particular sector would be preferred. Additional qualification or certification in Project Management like PMP, PRINCE, etc. would be highly desirable. Minimum 8 years of experience with a Bachelor s degree/6 years experience with a Master s degree in a relevant development sector. Languages: English: Mandatory | French: Mandatory SKILLS &amp; NECESSARY KNOWLEDGE _x000D_ Project Management skills. People Management skills. Quality Management. Results Orientation. Portfolio Management. Time and resource management. Building Relationships. Passion for Excellence. Problem Solving skills. Vendor Management Global Trends and Challenges in the specific sector. IT and AI skills, especially in project management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.<br>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.<br>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Overall objective</strong></p> <p>The overall objective of this technical assistance is to strengthen the capacities of the High Commission for Planning to conduct in-depth and specific studies aimed at understanding and analyzing the dimensions of equality in Morocco. This includes assessing gender inequalities from various angles such as territorial, demographic, economic, and social perspectives, in order to contribute to better-informed and more effective public policies in favor of gender equality.</p> <p><strong>Specific objective(s)</strong></p> <ul> <li><strong>SO1:</strong> Analyze and map gender inequalities in Morocco using 2014 and 2024 census data</li> <li><strong>SO2:</strong> Analyze structural transformation through a gender-sensitive approach</li> <li><strong>SO3:</strong> Assess impact of demographic change and gender inequality on pension systems</li> <li><strong>SO4:</strong> Analyze women's contribution to agricultural growth using CGE modeling</li> <li><strong>SO5:</strong> Profile women entrepreneurs in the informal economy</li> <li><strong>SO6:</strong> Analyze NEET youth (especially women)</li> <li><strong>SO7:</strong> Improve the automated gender data system</li> <li><strong>SO8:</strong> Strengthen dissemination and use of gender study results</li> </ul> <p><strong>Expertise</strong></p> <p>The technical assistance team will be composed of a team of category I and II experts. These various experts will collectively be responsible for responding to the objectives and results to be achieved in these terms of reference.</p> <p>The contractor is responsible for the recruitment and mobilization of experts.</p> <p>The minimum requirements covered by the entire expert team are detailed below:</p> <p>All team members must have the following skills and experience and respect</p> <p>the following conditions:</p> <ul> <li>Minimum level of education: university studies completed of at least 3 years, attested by a diploma. In his absence, an equivalence of professional experience of 5 years is required.</li> <li>Experience in facilitating and moderating workshops and trainings,</li> <li>Good communication and representation skills in both technical and non-technical audiences,</li> <li>Excellent analytical, synthesis and strategic reporting skills.</li> <li>Mastery of the conceptual framework of the Sustainable Development Goals (SDGs), in particular SDG 5 (gender equality) and SDG 8 (decent work and economic growth).</li> <li>Very good command of the French language (spoken and written) CEFR - Level C1</li> <li>Knowledge of the Arabic language and/or Darija (CEFR - Level B2 or higher) will be considered an advantage.</li> <li>Experience in institutional or collaborative contexts with public administrations or applied research organizations (strong asset).</li> </ul> <p><strong><em>Expert or team of experts 1 in connection with deliverable 1: CAT II: Expert in Gender Inequalities and Territorial Analysis Cartography and Public Policies</em></strong></p> <p>The minimum requirements covered by the entire expert team or expert for the completion of SO1 are detailed below:</p> <p><em>Required Qualifications and Competencies:</em></p> <ul> <li>Higher education degree in statistics, demography, development economics, economic geography or related disciplines, proficiency in statistical processing and analysis tools</li> <li>Excellent understanding of gender inequality issues and how they relate</li> <li>with territorial dynamics.</li> <li>Strong methodological design skills (development of analytical frameworks,</li> <li>definition of indicators, structuring of comparative analyses).</li> </ul> <p><em>Specific professional experience:</em></p> <ul> <li>Proven expertise (minimum 6 years) in the analysis of socio-economic inequalities, including gender inequalities.</li> <li>Proven experience in the development of methodological frameworks and the construction of gender-specific indicators adapted to fine territorial analyses (municipalities, circles, provinces).</li> <li>Proven experience (minimum 5 years) in the exploitation, processing and analysis of data from large-scale censuses and/or surveys, including harmonization and temporal comparison exercises (e.g. RGPH 2PHONE_NUMBER).</li> <li>Expertise in spatial analysis and mapping of territorial inequalities (production of thematic maps, territorial typologies, identification of priority areas).</li> <li>Experience in formulating operational recommendations in support of public policies and territorial planning.</li> <li>Experience in institutional contexts or with public administrations (strong asset).</li> <li>Experience in developing dashboards and visualization tools is desired</li> <li>(ideally interactive).</li> </ul> <p><em>Language and technical skills:</em></p> <ul> <li>Advanced proficiency in statistical processing and analysis tools (R, STATA or equivalent).</li> <li>Proficiency in spatial analysis tools and geographic information systems (GIS)</li> <li>(ArcGIS, QGIS, or equivalent).</li> <li>Good command of data visualization and dashboard development tools (Power BI, Tableau or equivalent) is desired.</li> <li>Ability to manage, document and harmonize complex and large databases.</li> </ul> <p><strong><em>Expert 2 in connection with deliverable 2: CAT II: MEGC Economist Sectoral Dynamics and Gender Integration</em></strong></p> <p><em>Required Qualifications and Competencies :</em></p> <ul> <li>Higher education diploma in economics, econometrics, statistics, economics of economics</li> <li>development or related disciplines.</li> <li>Excellent understanding of the challenges of structural transformation, growth</li> <li>and sector analysis.</li> <li>Good knowledge of gender inequality issues and their integration into the</li> <li>economic analyses.</li> </ul> <p><em>Specific professional experience :</em></p> <ul> <li>Proven expertise (minimum 6 years) in structural analysis and sectoral dynamics</li> <li>with the integration of the gender dimension.</li> <li>Proven experience (minimum 6 years) in the exploitation and analysis of macroeconomic and microeconomic data.</li><li><br></li></ul><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum level of education: university studies completed of at least 3 years, attested by a diploma. In his absence, an equivalence of professional experience of 5 years is required.</p> <p>Experience in facilitating and moderating workshops and trainings,</p> <p>Good communication and representation skills in both technical and non-technical audiences,</p> <p>Excellent analytical, synthesis and strategic reporting skills.</p> <p>Mastery of the conceptual framework of the Sustainable Development Goals (SDGs), in particular SDG 5 (gender equality) and SDG 8 (decent work and economic growth).</p> <p>Very good command of the French language (spoken and written) CEFR - Level C1</p> <p>Knowledge of the Arabic language and/or Darija (CEFR - Level B2 or higher) will be considered an advantage.</p> <p>Experience in institutional or collaborative contexts with public administrations or applied research organizations (strong asset).</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;X,&nbsp;Facebook,&nbsp;Instagram,&nbsp;YouTube,&nbsp;LinkedIn&nbsp;and&nbsp;Tik Tok.</p><br><br>Job Description<br><br><p>Scientist, Multispecifics Engineering, AbbVie Bioresearch Center Inc., Worcester, MA. Onsite (onsite 5 days per week).</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Support biologics drug discovery through production &amp; engineering of multispecific antibodies.</li><li>Execute multispecifics design, molecular cloning/plasmid design, protein expression &amp; purification workflows related to multispecifics, &amp; coordinate sample handoffs for assays.</li><li>Characterize therapeutic proteins using analytical techniques such as SEC, MS, &amp; DSF. Analyze, document &amp; present data in group settings.</li></ul><br>Qualifications<br><br><p><strong>Education &amp; Experience</strong></p><br><p>Must possess a MS in biology, biomedical engineering or related field &amp; 2&nbsp;years of&nbsp;biopharmaceutical industry &amp;/or relevant academic research experience.</p><br><p>Of the experience required, must have 2&nbsp;years:</p><br><ol><li>handlingbacterial &amp; mammalian cell culture;</li><li>performing purification of proteins, biologics and multi-specifics and&nbsp;conducting in vitro characterization using techniques, including SEC, MS, DSF, with related data analysis;</li><li>utilizing sequence analysis tools&nbsp;&amp; performing standard molecular biology techniques including&nbsp;plasmid prep, PCR, &amp; molecular cloning;</li><li>working in a matrixed organization, preparing &amp; presenting written &amp; oral scientific presentations for stakeholders, &amp;&nbsp;managing multiple on-going projects.</li></ol><p>Alternatively, would accept a Bachelors in biology, bioengineering or related field &amp; 5&nbsp;years of&nbsp;biopharmaceutical industry &amp;/or relevant academic research experience.</p><br><p>Of experience required, must have 5 years of (i), (ii), (iii), &amp; (iv).</p><br><p>Work experience may be gained concurrently. Will accept reasonable combination of education, training &amp; experience.</p><br><br>Additional Information<br><br><p>Salary Range: $108,675.00 - $142,500.00 per year.</p><br><p>Apply online at https://careers.abbvie.com/en or send resume to Job.opportunity.abbvie@abbvie.com. Refer to Req ID:&nbsp;REF49864A</p><br><p>----------------------------------------------------------------------------</p><br><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs.</p><br><p>AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>YOUR ROLE</b></p><p><br></p><p>&nbsp;</p><p><br></p><p>As Credit and Collections Manager, you will lead the credit policy and collection activities to control customer risk, secure outstanding balances, and optimize the company's cash flow. You will oversee customer creditworthiness assessments, receivables monitoring, dispute and litigation management, and related reporting.</p><p><br></p><p>You will work closely with the sales, operations, and finance teams to ensure compliance with the Group's credit policy and improve the company's financial performance. You will also be responsible for the management, development, and skills enhancement of the Credit and Collections team.</p><p><br></p><p>&nbsp;</p><p><br></p><p>WHAT YOU ARE GOING TO DO</p><p><br></p><p>Supervise the opening of customer accounts and ensure that customer data is kept up to date in the system, in consultation with the Product and Function Managers and the Country Manager.</p><p>Manage the blocking and unblocking of customer accounts in the information system in accordance with the CEVA Group's credit policy.</p><p>Supervise and coordinate customer follow-up actions (account statements, telephone follow-ups, follow-up letters, customer visits, etc.).</p><p>Coordinate with the various stakeholders (Product and Function Managers, Administrative Managers, sales team, operations manager, document delivery agent, etc.) the monitoring of overdue accounts and associated recovery actions.</p><p>Prepare and present quarterly the list of uncollectible receivables to the Product and Function Managers and the Country Manager in order to decide on the legal actions to be taken.</p><p>Supervise the opening and monitoring of litigation files.</p><p>Ensure the regular updating of the annotated aging balance and coordinate the recovery actions to be undertaken with the Product and Function Managers as well as the sales team.</p><p>Prepare and communicate monthly recovery reports to branch managers, the sales manager and the General Management.</p><p>Ensure that billing files are transmitted to clients in full and on time.</p><p>Participate and contribute to the solvency assessment of clients before the implementation of commercial contracts.</p><p>Ensure, in coordination with the accounting team, that cash receipts are correctly and promptly reconciled with the relevant invoices.</p><p>Actively contribute to customer accounting work, including reviewing account reconciliation and calculating provisions for doubtful accounts.</p><p>Ensure compliance with applicable quality standards and raise the alarm if a risky situation is detected.</p><p>Ensure the application of HSE (Health, Safety, Environment) procedures in force within the company.</p><p>Ensure the reporting and follow-up of anomalies, incidents and risky situations with the parties concerned.</p><p>Ensure the implementation and compliance of HSE rules by all team members.</p><p>Supervise incident monitoring and collaborate with the HSE department to implement the necessary corrective and preventive actions.</p><p>Manage the Credit and Collection team, ensuring recruitment, training, skills development, motivation and performance evaluation.</p><p>To carry out any other task assigned by management within the scope of their responsibilities.</p><p>WHAT WE ARE LOOKING FOR</p><p><br></p><p>Master's degree in Finance, Accounting, Management, Business Administration or equivalent discipline.</p><p>Minimum 8 years of experience in credit management and debt collection.</p><p>Proven experience in the transport and logistics sectors.</p><p>Experience in a multinational environment is highly desirable.</p><p>Proven experience in team management and development.</p><p>Mastery of legal and regulatory provisions relating to credit, amicable and judicial debt recovery, and litigation management.</p><p>Excellent command of Excel, reporting tools and ERP systems, including SAP and JD Edwards / Oracle.</p><p>Languages: Fluent in French, English and Arabic, both written and spoken.</p><p>Leadership and team management.</p><p>Communication and negotiation.</p><p>Problem analysis and resolution.</p><p>Results-oriented and prioritizing.</p><p>Rigour, autonomy and proactivity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Intetics Inc.<br>, a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Senior QA Engineer (Manual + Automation) to join our dynamic team on a full-time basis.<br> About the project: This project offers a unified platform that consolidates vulnerability, threat, and asset data, enabling organizations to effectively prioritize and remediate critical exposures.<br> By integrating information from over 150 security tools, it provides a centralized hub for risk-based vulnerability management, automating workflows and enhancing security outcomes.<br> The platform is designed to scale and streamline vulnerability and exposure management programs, ensuring efficient mitigation of potential threats Overview We are seeking a detail-oriented and proactive Senior QA Engineer to join our team.<br> This role will be responsible for ensuring the quality, reliability, and performance of our products by executing both manual and automated testing across front-end and back-end systems.<br> The ideal candidate is passionate about software quality, comfortable collaborating with cross-functional teams, and eager to continuously improve testing practices, tools, and frameworks.<br> Key Responsibilities Testing &amp; Quality Assurance - Plan, design, and execute manual and automated test cases to validate product functionality, performance, and security.<br> - Perform functional, regression, smoke, and integration testing, ensuring coverage of positive, negative and edge cases.<br> - Map test cases to business requirements and functional designs, ensuring complete traceability.<br> - Document and report defects, verify bug fixes, and ensure timely resolution in collaboration with development teams.<br> - Maintain a strong understanding of processes, system flows, and data requirements to validate overall system behavior.<br> Automation &amp; Tools - Develop and maintain automation frameworks to enhance efficiency, maintainability, and scalability.<br> - Implement automation scripts using Java and Selenium WebDriver, leveraging design patterns such as the Page Object Model.<br> - Integrate automated tests into CI/CD pipelines and identify opportunities to optimize test execution within DevOps workflows.<br> - Continuously evaluate and recommend new technologies, tools, or processes that improve QA effectiveness.<br> Collaboration &amp; Strategy - Partner with QA Lead, developers, and product managers to define acceptance criteria and clarify requirements.<br> - Contribute to the definition and execution of the team’s quality assurance strategy and test plans.<br> - Support the transition of existing manual test cases into automated suites where appropriate.<br> - Evangelize quality assurance best practices within the engineering team.<br> - Proven experience in manual and automation testing, including test case design and execution.<br> - Hands-on expertise with Selenium WebDriver, Java, and CI/CD pipelines.<br> - Experience with Agile methodologies and working in DevOps environments.<br> - Familiarity with test case management tools and defect tracking systems.<br> - Strong knowledge of cloud environments (AWS, GCP, or Azure).<br> - Experience identifying appropriate test scenarios, including edge cases and error handling.<br> - Excellent communication skills, with experience working in distributed teams across multiple time zones.<br> - Familiarity with collaboration tools such as Slack and Microsoft Teams.<br> - Desired but not essential: exposure to security testing tools.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Join Yazaki. Connect to the future.&nbsp;</b></p><br> <p><b>Country</b>:&nbsp;Morocco (MA)&nbsp;<br> <b>City</b>:&nbsp;Tangier<br> <b>Worksite / Location</b>:&nbsp;Tanger Plant&nbsp;</p><br> <p><b>Job Function</b>:&nbsp;CFO_IT&nbsp;<br> <b>Job Discipline</b>:&nbsp;&nbsp;<br> <b>Job Family</b>:&nbsp;Infrastructure</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;IT Technician L2 in our plant in [[location]].</p><br> <p><strong><span>Qualifications:</span></strong></p><br> <ul> <li>Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.</li> <li>Minimum 2 years of experience in IT support, network support, or industrial IT environment.</li> <li>Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.</li> <li>Experience with network equipment such as switches, routers, access points, and firewalls.</li> <li>Good troubleshooting skills for network, connectivity, hardware, and software incidents.</li> <li>Experience with Windows operating systems, Microsoft Office, and basic endpoint support.</li> <li>Basic knowledge of Active Directory, user accounts, permissions, and group policies.</li> <li>Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.</li> <li>Ability to perform preventive maintenance and monitor IT infrastructure.</li> <li>Basic understanding of cybersecurity rules, access control, and IT security best practices.</li> <li>Ability to document technical actions, update network diagrams, and follow IT procedures.</li> <li>Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.</li> <li>Good communication skills in French and English.</li> <li>Ability to work under pressure and respond quickly to production-impacting issues.</li> <li>Team spirit, autonomy, discipline, and strong sense of responsibility.</li> <li>Previous experience in an automotive or manufacturing environment is a strong plus.</li> <li> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li>Provide first and second-level IT support to users across all departments.</li> <li>Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.</li> <li>Support hardware, software, network, and application-related incidents.</li> <li>Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.</li> <li>Ensure quick first-response support for production-impacting incidents.</li> <li>Monitor the status of IT systems, computers, printers, and network equipment.</li> <li>Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.</li> <li>Ensure compliance with Yazaki IT standards, security rules, and plant procedures.</li> <li>Coordinate with internal IT teams, vendors, and other departments for issue resolution.</li> <li>Support shop floor IT devices and ensure minimum downtime for production areas.</li> <li>Participate in preventive maintenance and continuous improvement of IT services.</li> </ul> </li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About MyOutDesk Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.<br>S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.<br> Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.<br> About the Role We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.<br>S.-based healthcare organizations.<br> In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care.<br> Depending on the client's needs, your responsibilities may include patient coordination, medical scheduling, insurance verification, medical documentation, customer service, healthcare operations, or other non-clinical support functions.<br> Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment.<br> If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk.<br> Key Responsibilities Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations.<br> Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat.<br> Accurately document, update, and maintain patient and healthcare records in accordance with established procedures.<br> Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required.<br> Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail.<br> Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations.<br> Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries.<br> Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards.<br> Identify opportunities to improve processes and contribute to operational efficiency and service excellence.<br> Perform other healthcare administrative and support functions based on client needs and business requirements.<br> Competitive Salary: Above industry-standard, reflective of your experience and contribution.<br> Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being.<br> Professional Growth Opportunities: Be part of MOD’s African expansion strategy, with opportunities for leadership development and career advancement.<br> Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success.<br> Collaborative Culture: Our team values innovation Fluent in English with a C2 level (spoken and written).<br> 2+ years of experience in the U.<br>S. healthcare industry (providers, insurance, care coordination, billing, or similar).<br> 2+ years in a call center, lead generation, virtual assistant, or outbound calling role.<br> Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools.<br> Exceptional attention to detail and accuracy in data entry.<br> Effective time management skills and ability to prioritize tasks across a queue.<br> Self-motivated with a proactive approach to problem-solving.<br> Working familiarity with the U.<br>S. healthcare system, providers, and insurance plans.<br> A Bachelor's degree in a related field is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As a Quality Manager, you will play a central, cross-functional, and structuring role in maintaining, deploying, and continuously improving our QSE management system, ensuring its compliance with applicable standards and its alignment with the company's strategic directions.</p><br><br><p><strong>Your main mission</strong></p><br><br><p>Ensure the quality of processes and products, preserve the safety of employees and stakeholders, control environmental impacts, and ensure the effectiveness of the laboratory management system.</p><br><br><p><strong>Your main responsibilities</strong></p><br><br><ul><li><strong>QSE System Management &amp; Regulatory Compliance</strong><ul><li>Advise management in the development, definition, and evolution of the Quality, Safety, and Environment policy.</li><li>Lead the QSE Management System in accordance with the requirements of applicable standards (ISO 9001, ISO 14001, ISO 45001, ISO/IEC 17025, and other relevant standards).</li><li>Ensure monitoring of normative, regulatory, and legislative requirements related to the company's activities.</li><li>Identify gaps against applicable requirements and propose necessary actions to ensure compliance.</li><li>Define QSE objectives, contribute to the development of associated action plans, and monitor their deployment.</li><li>Provide QSE reporting to management and contribute to strategic decision-making.</li></ul></li><li><strong>Performance Evaluation and Continuous Improvement</strong><ul><li>Evaluate the effectiveness of the management system by monitoring performance indicators, stakeholder satisfaction, product conformity, personnel safety, and environmental impact control.</li><li>Identify improvement opportunities and lead actions aimed at strengthening process performance.</li><li>Participate in continuous improvement projects and organizational and industrial optimization initiatives.</li><li>Contribute to the reduction of costs related to non-quality and the improvement of overall performance.</li></ul></li><li><strong>Audits, Risks, and Corrective Actions</strong><ul><li>Coordinate the QSE internal audit program and oversee external audits (client, certification, accreditation).</li><li>Lead the analysis of causes for accidents, incidents, non-conformities, QSE malfunctions, and customer complaints.</li><li>Define and monitor corrective and preventive actions until their closure and effectiveness verification.</li><li>Conduct internal controls and propose necessary measures to maintain system compliance.</li></ul></li><li><strong>Laboratory Quality &amp; ISO/IEC 17025 Requirements</strong><ul><li>Ensure the implementation, updating, and improvement of the laboratory management system.</li><li>Ensure the effectiveness of laboratory activities and compliance with impartiality, confidentiality, and competence requirements.</li><li>Raise laboratory staff awareness of professional integrity, impartiality, and confidentiality rules.</li><li>Identify gaps related to laboratory activities and implement actions to prevent their recurrence.</li><li>Oversee monitoring and measuring equipment (calibrations, verifications, maintenance).</li></ul></li><li><strong>Product, Process, and Customer Relationship Quality</strong><ul><li>Define monitoring plans including control ranges, measurement methods, applicable documents, and data to be collected.</li><li>Monitor the conformity of industrial products and processes.</li><li>Manage customer complaints, coordinate associated investigations, and ensure impartiality in reviewing and approving responses.</li><li>Participate in the technical study of tenders and the integration of customer requirements into internal processes.</li></ul></li><li><strong>Safety, Environment, and Risk Prevention</strong><ul><li>Ensure that health, safety at work, and environmental requirements are considered in the company's activities.</li><li>Participate in and monitor the Safety and Hygiene Committee (CSH).</li><li>Supervise waste management from collection to treatment, disposal, or recycling.</li><li>Monitor regulatory controls and ensure compliance with applicable obligations.</li></ul></li><li><strong>Animation, Communication, and Skills Development</strong><ul><li>Lead awareness and communication actions related to quality, safety, and environment.</li><li>Train and support employees on occupational health and safety risks, environmental impacts, and management system requirements.</li><li>Participate in identifying training needs and contribute to the development of internal skills.</li><li>Promote team buy-in to quality, safety, environment, and continuous improvement initiatives.</li></ul></li></ul> <br> <br> Required profile : <p><strong>Education</strong></p><br><br><ul><li>Hold an engineering degree or a Master's degree in Industrial Systems Management, Quality and Organizations Management, or equivalent.</li></ul><p><strong>Experience</strong></p><br><br><ul><li>Proven experience in leading and implementing integrated management systems (IMS).</li><li>Experience in an industrial environment is a plus.</li></ul><p><strong>Technical skills</strong></p><br><br><ul><li>Proficiency in ISO standards (9001, 14001, 45001).</li><li>Skills in process mapping, writing procedures, and document management.</li><li>Mastery of audit techniques, risk analysis, and problem-solving.</li><li>Professional English is desired.</li></ul><p><strong>Personal qualities</strong></p><br><br><ul><li>Rigorous, methodical, with a strong analytical mind and a great sense of organization.</li><li>Team spirit, interpersonal skills, and strong communication abilities to collaborate effectively with teams.</li><li>Results-oriented and strong customer satisfaction focus.</li><li>Sense of pedagogy, diplomacy, and a strong appetite for innovation and continuous improvement.</li></ul> <br><br> </div>