وظائف أخصائي توظيف في المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: To Be the Advantage That Helps Our Customers Win. OUR PURPOSE: Creating packaging solutions for life s essentials. Job Requisition #: PHONE_NUMBER MAINTENACE SUPERVISOR (Open) Job Description: About the Role We are seeking a proactive, hands-on Maintenance Supervisor to join our team in Casablanca, Morocco. This role is key to maintaining safe, reliable, and efficient manufacturing operations through strong technical support and continuous improvement. The ideal candidate brings solid experience in the plastics industry and strong knowledge of hydraulic systems , along with the ability to troubleshoot, improve, and support production equipment in a fast-paced environment. Key Responsibilities Lead maintenance scheduling, equipment repairs, and overall equipment reliability. Recommend and implement equipment improvements to enhance uptime, performance, and yield. Troubleshoot and resolve complex equipment issues, with a strong focus on hydraulic, mechanical, and electrical systems . Perform preventive maintenance, failure analysis, and unscheduled repairs. Support equipment modifications, installations, and in-house fabrication activities. Procure replacement parts and tools as needed for operations. Develop or support maintenance procedures and train colleagues on equipment use. Promote a strong safety culture by ensuring proper PPE use, machine guarding, and safe work practices. Set daily operational priorities and ensure company policies and procedures are followed. Perform other duties as assigned. Experience and Education Bachelor s degree or equivalent technical background preferred. Experience in a manufacturing environment is required. Background in the plastics industry is strongly preferred. Strong practical knowledge of hydraulic systems is essential. Knowledge and Skills Strong analytical, troubleshooting, and problem-solving skills. Technical knowledge of hydraulic , mechanical, electrical/electronic, instrumentation, and computer systems. Experience assembling and disassembling manufacturing equipment. Ability to diagnose and resolve mechanical and electrical equipment issues effectively. Strong planning, project coordination, and organizational skills. Ability to work collaboratively and lead day-to-day operational activities. Strong commitment to safety, quality, and continuous improvement. At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif . EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic. For more information read Greif s Equal Opportunity Policy.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or equivalent technical background preferred. Experience in a manufacturing environment is required. Background in the plastics industry is strongly preferred. Strong practical knowledge of hydraulic systems is essential. Strong analytical, troubleshooting, and problem-solving skills. Technical knowledge of hydraulic, mechanical, electrical/electronic, instrumentation, and computer systems. Experience assembling and disassembling manufacturing equipment. Ability to diagnose and resolve mechanical and electrical equipment issues effectively. Strong planning, project coordination, and organizational skills. Ability to work collaboratively and lead day-to-day operational activities. Strong commitment to safety, quality, and continuous improvement.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<p>Who are we? Concentrix is an international company with a presence in over 70 countries. We are specialists in improving customer experience and optimizing core processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><p>Your primary role will be to be the privileged point of contact for our clients. Your missions will be to:</p><ul><li>Handle automobile claims declarations from policyholders.</li><li>Analyze contract guarantees to validate coverage.</li><li>Process financial settlements for files according to established procedures.</li><li>Provide quality customer support throughout the claim process.</li><li>Collaborate with experts to optimize processing times.</li></ul><p>By what means? Inbound calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p><strong>Desired Candidate Profile</strong></p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li>Remuneration and benefits: Language bonus for multilingual profiles, Performance bonuses, Regularity bonus starting from 12 months, Special Eid al-Adha bonus, Flexible working hours with the possibility of remote work after integration, Free access to the gym, Transport provided.</li><li>Social benefits: Advantageous health insurance + CNSS/AMO, Complementary retirement after one year.</li><li>Optimal working conditions: Initial and continuous training, A work environment that values quality of work life, Professional development opportunities.</li></ul><p>The profile we are looking for:</p><p>We are looking for talents who possess:</p><ul><li>Perfect mastery of automobile claims management techniques.</li><li>Successful prior experience in a contact center or insurance company.</li><li>Excellent oral and written communication skills adapted to customer relations.</li><li>Proven administrative rigor in following up on technical files.</li><li>Strong results orientation to drive performance indicators.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.</li><li>In-person: Collective presentation, answers to your questions, and written tests (French and IT).</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p>Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Position:</p><br><br><p>Reporting to the Head of the HR Department, the HR Development Officer position is versatile. Its main responsibilities are divided according to the following missions:</p><br><br><p>• Develop, propose, and implement the human resources development policy in terms of recruitment and mobility, career management, evaluation systems, and skills development;<br>• Analyze the company's human resources processes and operations;<br>• Meet with various company managers to gather their vision and expectations regarding human resources projects;<br>• Monitor the senior executive policy:</p><br><br><p>- Mobility and job openings<br>- Career management<br>- Career path<br>- Performance management<br>- Job classification and weighting</p><br><br><p>• Build the HR project(s) by highlighting the objectives, necessary resources, implementation plan, etc.;<br>• Implement projects in coordination with other HR managers (operational or functional);<br>• Provide reporting to management on the progress of projects;<br>• Analyze obstacles encountered;<br>• Regulate and coordinate group HR development activities<br>• Ensure external monitoring of HR practices of similarly sized companies.&nbsp;</p><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><p><br>With a Master's degree (Bac+5) in Human Resources Management, you have some initial experience in an HR department and have gained knowledge in recruitment, training, and skills management.</p><br><br><p>Autonomy, rigor, communication skills, commitment.</p><br><br> <br><br> </div>

<p>The People and Culture Operations Officer is responsible for ensuring the smooth running of various HR activities within the company. They act as a generalist, intervening in HR administration, payroll, recruitment, training, general services, internal communication, and employee well-being. They also ensure interim coverage for the HR team in case of absence.</p><p>Ensure administrative management of personnel (contracts, files, absences, HR follow-up)</p><p>Manage the recruitment process, from job posting to onboarding new employees</p><p>Support managers and teams in daily HR matters</p><p>Organize and follow up on employee onboarding and offboarding</p><p>Contribute to skills development through training</p><p>Participate in the preparation and follow-up of variable payroll elements</p><p>Track HR indicators (turnover, absenteeism, etc.) and produce reports</p><p>Ensure compliance with labor law and internal procedures</p><p>Participate in the management of social relations and simple disciplinary situations</p><p>Implement actions promoting employee engagement and well-being</p><p>Promote and foster the company culture within the establishment</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Service-oriented and discreet</li><li>Excellent interpersonal skills</li><li>Organized and rigorous</li><li>Responsive and adaptable (dynamic environment)</li><li>Team spirit</li><li>Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Human Resources, Management, or equivalent</li><li>2-5 years of HR experience, ideally in hospitality or the service sector</li><li>Proficiency in French and English (another language is a plus)</li><li>Variable hours depending on hotel activity</li><li>Occasional availability in the evening / weekend</li><li>Demanding and multicultural environment</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead and deploy cross-functional HR projects and the employer branding strategy to enhance the company's attractiveness, improve the employee experience, and contribute to achieving the organization's HR ambitions and priorities. In this context, you will contribute in particular to:</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define and implement the employer branding strategy in line with the values ​​and culture of the Safran group.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Develop visibility and attractiveness on social networks, with schools and external partners.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage internal and external HR communication activities, as well as the company's presence on professional social networks.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the company's participation in forums, recruitment fairs, school events and other employer branding promotion activities.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and deploy communication campaigns that highlight the professions, career paths and achievements of employees.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To deploy all the projects included in the HR HEART ambition.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing cross-functional HR projects related to employee engagement and quality of work life.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the coordination of the various internal and external stakeholders and ensure the proper execution of HR projects.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and monitor project schedules, budgets, performance indicators and dashboards.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct studies, surveys and analyses to identify areas for improvement in HR practices and employee experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the continuous improvement of the employee journey and implement actions that promote the engagement and retention of talent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">evaluate the effectiveness of actions taken, ensure strategic monitoring of HR trends and contribute, in conjunction with the Recruitment team, to strengthening the employer brand.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac +5) in Management, Marketing, HR or Human Resources Management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 8 years of experience in a similar position (ideally in the industrial sector)</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company and position description: As part of its development, our client, an innovative company operating in the information technology (IT) sector, is looking for a Head of People to lead the entire HR strategy and support the growth of the organization.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Define and implement the People strategy in line with the company's objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting managers on topics related to recruitment, talent management and team development.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to develop and deploy HR policies that promote employee engagement, performance and retention.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee all HR processes: recruitment, integration, performance management, training, mobility, compensation and skills development.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Develop a strong corporate culture, in line with the organization's values ​​and ambitions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establish HR indicators and ensure regular reporting to the General Management.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with social legislation and good HR practices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the company's transformation, change management and growth projects.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote the employer brand and optimize the employee experience.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in Human Resources, Management, Business School or equivalent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 8-10 years of experience in Human Resources, including significant experience as Head of People, Senior HR Business Partner or HR Manager.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential experience in a company in the IT, Tech, Digital or Software sector.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid expertise in talent acquisition, talent development, performance management and organizational transformation.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Recognized leadership, excellent communication and influencing skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluent French and English (English is essential).</font></font></p><p>Comp tences cl s</p><ul><li>Leadership et management d' quipes</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strategic HR vision</font></font></li><li>Talent Acquisition</li><li>Talent Management</li><li>Employee Experience</li><li>Change Management</li><li>People Analytics</li><li>Communication et influence</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">HR Project Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Performance culture</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP's Country Programme in Morocco (2023–2027) is fully aligned with the New Development Model, the Government Programme, the United Nations Sustainable Development Cooperation Framework (UNSDCF), the UNDP Strategic Plan, and the 2030 Agenda for Sustainable Development. It emphasizes a human rights-based approach, gender equity, and the principle of leaving no one behind. The Country Programme builds on previous development results and leverages UNDP country, regional and global institutional capacities, including South-South and triangular cooperation.</p><br> <p>UNDP Country Office in Morocco works in close partnership with the Government and the international community to advance the New Development Model's objectives of structural transformation toward a more inclusive, empowered, sustainable and resilient economy and society, contributing to broader African prosperity. The UNDP Resident Representative (RR) leads and oversees the work of the Country Office, seconded by the Deputy Resident Representative (DRR Programme &amp; Operations). The Country Office comprises approximately 50 staff and personnel and delivers around USD 25 million in programmatic support to Morocco annually.</p><br> <p>To ensure the quality, coherence, and performance of its programme portfolio, the UNDP Morocco Country Office relies on a Programme Management Support Unit (PMSU). The PMSU plays a cross-cutting role supporting programme units in the areas of planning, monitoring and evaluation, quality assurance, risk management, corporate reporting, and knowledge management.</p><br> <p>In this context, UNDP Morocco is recruiting an M&amp;E Associate (NPSA-6) to be attached to the PMSU and placed under the direct supervision of the Head of PMSU. The incumbent will provide operational and technical support to the implementation of the office's monitoring and evaluation system, contribute to the collection, analysis, and use of performance data, and support the production of corporate and programmatic reports.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>Under the direct supervision of the Head of PMSU and in close collaboration with the Programme Analysts, Project Managers, and programme units of the office, the M&amp;E Associate will contribute to the operationalization and strengthening of the monitoring and evaluation (M&amp;E) system of UNDP Morocco. The incumbent will provide high-quality technical support to the collection, analysis, and use of portfolio performance data, as well as to the production of programmatic and corporate reports.</p><br> <p>The M&amp;E Associate will perform the following key functions:</p><br> <p><strong>1. Support to the implementation of the Country Office M&amp;E system</strong></p><br> <ol> <li>Support the operationalization of the M&amp;E framework of the CPD and the Integrated Work Plans (IWP) of the office;</li> <li>Contribute to the design, update, and monitoring of results frameworks, theories of change, and M&amp;E plans of projects;</li> <li>Ensure the regular update of performance data in UNDP corporate platforms (Quantum, Corporate Planning System,&nbsp; etc.);</li> <li>Ensure consistency of project indicators with those of the CPD, UNSDCF, etc;</li> <li>Support the definition and tracking of SMART indicators, baselines, and targets.</li> </ol> <p><strong>2. Data collection, analysis, and use</strong></p><br> <ol> <li>Contribute to the design and implementation of data collection tools (questionnaires, monitoring sheets, dashboards, etc.);</li> <li>Compile, clean, process, and analyze quantitative and qualitative data from projects and implementing partners;</li> <li>Produce regular dashboards, visualizations, and analyses on portfolio progress for Country Office Management and programme units;</li> <li>Contribute to integrating gender, human rights, and inclusion (LNOB – "Leaving No One Behind") dimensions into monitoring tools and data;</li> <li>Support the use of data for evidence-based decision-making and strategic guidance of the office.</li> </ol> <p><strong>3. Support to monitoring missions and evaluations</strong></p><br> <ol> <li>Participate in field monitoring missions with implementing partners and prepare the corresponding mission reports;</li> <li>Support the planning, implementation, and follow-up of decentralized evaluations (mid-term, final, thematic) in line with UNEG norms and standards and the UNDP Evaluation Policy;</li> <li>Contribute to the preparation of evaluation ToRs, the selection of evaluators, the follow-up of the evaluation process, and the quality of deliverables;</li> <li>Ensure the follow-up of the implementation of evaluation recommendations through the Evaluation Resource Centre (ERC) and the Management Response System.</li> </ol> <p><strong>4. Support to the production of corporate and programmatic reports</strong></p><br> <ol> <li>Contribute to the drafting and consolidation of the office's corporate reports (ROAR, IWP Annual Review, CPD reports, donor reports);</li> <li>Support Project Managers in the preparation of quarterly and annual project progress reports;</li> <li>Ensure the quality, consistency, and compliance of reports with UNDP standards and partner requirements;</li> <li>Contribute to the preparation of briefing notes, presentations, and briefings for the Country Office Management.</li> </ol> <p><strong>5. Quality assurance, risk management, and compliance</strong></p><br> <ol> <li>Support the implementation of programmatic quality assurance procedures (Quality Assurance Assessments);</li> <li>Contribute to the identification, monitoring, and update of programmatic risks in the office's risk register;</li> <li>Support the follow-up of recommendations issued from audits, spot-checks, HACT, and other oversight exercises;</li> <li>Contribute to the portfolio's compliance with UNDP's Social and Environmental Standards (SES).</li> </ol> <p><strong>6. Knowledge management and capacity building</strong></p><br> <ol> <li>Contribute to the capitalization of good practices, lessons learned, and innovations from the projects;</li> <li>Support the organization of learning, induction, and capacity-building sessions for staff and implementing partners on M&amp;E;</li> <li>Contribute to the production of knowledge products (capitalization notes, results sheets, success stories, infographics, etc.);</li> <li>Ensure the documentation and archiving of the office's M&amp;E tools, data, and reports.</li> </ol> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p>The&nbsp;Monitoring and Evaluation (M&amp;E) Associate will work in the PMSU, under the overall guidance of the DRR and under the direct supervision of the Head of PMSU.&nbsp;The incumbent will work in close collaboration with the Programme Analysts and Project Managers of the various programme units, other PMSU staff, the Operations, Finance, and Procurement units of the office, the Regional colleagues/technical advisors (Regional Bureau for Arab States – RBAS), the National implementing partners, UN agencies, and technical and financial partners.</p><br> <p>The incumbent will be based in Rabat at the premises of the UNDP Morocco Country Office, with occasional field travel as required by the portfolio.&nbsp;</p><br> <p><strong>Competencies</strong></p><br> <p>Core:</p><br> <p><strong>Achieve Results:</strong></p><br> <p>LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</p><br> <p><strong>Think Innovatively:</strong></p><br> <p>LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</p><br> <p><strong>Learn Continuously:</strong></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <p><strong>Adapt with Agility:</strong></p><br> <p>LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</p><br> <p><strong>Act with Determination:&nbsp;</strong></p><br> <p>LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</p><br> <p><strong>Engage and Partner:</strong></p><br> <p>LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships</p><br> <p><strong>Enable Diversity and Inclusion:</strong></p><br> <p>LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</p><br> <p>Cross-Function and Technical Competencies:</p><br> <ul> <li> <p><strong>Business Management - Monitoring</strong></p><br> <p>Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.</p><br></li> <li> <p><strong>Business Management - Evaluation</strong></p><br> <p>Ability to make an independent judgement based on set criteria and benchmarks - Ability to anticipate client's upcoming needs and concerns.</p><br></li> <li> <p><strong>2030 Agenda: Engagement &amp; Effectiveness - Effectiveness</strong></p><br> <p>RBM standards and practices for programming.</p><br></li> <li> <p><strong>Business Direction &amp; Strategy - Systems Thinking</strong></p><br> <p>Ability to use objective problem analysis and judgement to understand how interrelated variables affect each other and overall outcomes.</p><br></li> <li> <p><strong>2030 Agenda: People - Gender</strong></p><br> <p>Gender Mainstreaming</p><br></li> <li> <p><strong>Digital &amp; Innovation&nbsp;- Data Analysis</strong></p><br> <p>Ability to extract, analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision-making.</p><br></li> <li> <p><strong>Partnership Management - Relationship Management</strong></p><br> <p>Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.&nbsp;</p><br> </li> </ul> <p><span>Minimum Qualifications of the Successful NPSA</span></p><br> <p><span><strong>Min. Education requirements</strong></span></p><br> <ol> <li>Secondary education is required.</li> <li>A university degree (Bachelor’s degree) in Monitoring &amp; Evaluation, Statistics, Social Sciences, Economics, Political Science, Public Administration, Project Management, Development Studies, Planning, or any other relevant field will be given due consideration but is not a requirement&nbsp;</li> </ol> <p><span><strong>Min. years of relevant work experience&nbsp;</strong></span></p><br> <p>A minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of progressively&nbsp;responsible professional experience in monitoring and evaluation, programme/project management, results-based management, or related fields, with a secondary education.&nbsp;</p><br> <p><span><strong>Required skills&nbsp;</strong></span></p><br> <ul> <li>Demonstrated experience in the design and implementation of M&amp;E systems/frameworks is required.</li> <li>Good understanding of all aspects of project management is required.&nbsp;</li> <li>Experience in the collection, processing, and analysis of quantitative and qualitative data is required.</li> <li>Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint) is required.</li> <li>Experience in drafting programmatic reports in English and/or French is required.</li> <li>Experience in promoting LNOB approaches (gender, youth, etc.) is required.&nbsp;</li> </ul> <p><span><strong>Desired skills in addition to the competencies covered in the Competencies section</strong></span></p><br> <ul> <li>Previous experience within the United Nations System, UNDP, or another international organization is desirable.</li> <li>Proven knowledge of UNDP procedures, policies, and platforms (POPP, Quantum, ERBM, ERC, Quality Assurance, SES) is desirable.</li> <li>Experience with statistical analysis and data visualization tools (SPSS, Stata, R, Power BI, Tableau, etc.) is desirable.</li> <li>Experience with decentralized evaluations in line with UNEG norms and standards is an advantage.</li> <li>Proven knowledge of gender-sensitive, human-rights-based, and Leaving No One Behind approaches in M&amp;E is desirable.</li> <li>Experience in the Moroccan national context and knowledge of national public policies is an asset.</li> <li>Strong interpersonal skills/experience, team spirit, and service orientation is desirable.</li> <li>Proven ability to work under pressure and manage multiple priorities simultaneously is an advantage.</li> </ul> <p><span><strong>RequiredLanguage(s)</strong></span></p><br> <ul> <li>Fluency in Arabic and French is required.&nbsp;</li> <li>Good working knowledge of English is desired.&nbsp;</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br> <p>At CEVA Logistics, we&nbsp;Rise in&nbsp;Motion. &nbsp;Your career is always on the move,&nbsp;growing&nbsp;as fast and as far as your ambition takes you. Join a global team of&nbsp;nearly 200&nbsp;nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.&nbsp;It’s&nbsp;a journey on which you rise.&nbsp;</p><br><p><strong><span>VOTRE RÔLE</span></strong></p><br> <p><span>En tant que Responsable Crédit et Recouvrement, vous pilotez la politique de crédit et les activités de recouvrement afin de maîtriser le risque client, sécuriser les encours et optimiser le cash-flow de l’entreprise. Vous supervisez l’évaluation de la solvabilité des clients, le suivi des créances, la gestion des litiges et des contentieux, ainsi que le reporting associé.</span></p><br> <p><span>Vous travaillez en étroite collaboration avec les équipes commerciales, opérationnelles et financières afin de garantir le respect de la politique crédit du Groupe et d’améliorer la performance financière de l’entreprise. Vous assurez également le management, le développement et la montée en compétence de l’équipe Crédit et Recouvrement.</span></p><br> <p><strong><span>CE QUE VOUS ALLEZ FAIRE</span></strong></p><br> <ol> <li><span>Superviser les ouvertures de comptes clients et veiller à la mise à jour des données relatives à ces clients dans le système, en concertation avec les Managers Produits et Fonctions ainsi que le Country Manager.</span></li> <li><span>Piloter le blocage et le déblocage des comptes clients dans le système d'information conformément à la politique crédit du Groupe CEVA.</span></li> <li><span>Superviser et coordonner les actions de relance clients (relevés de comptes, relances téléphoniques, courriers de relance, visites clients, etc.).</span></li> <li><span>Coordonner avec les différentes parties prenantes (Managers Produits et Fonctions, Responsables Administratifs, équipe commerciale, responsable d’exploitation, agent de remise documentaire, etc.) le suivi des comptes en souffrance et les actions de recouvrement associées.</span></li> <li><span>Établir et présenter trimestriellement la liste des créances irrécouvrables aux Managers Produits et Fonctions et au Country Manager afin de statuer sur les actions contentieuses à engager.</span></li> <li><span>Superviser l’ouverture et le suivi des dossiers de litiges.</span></li> <li><span>Veiller à la mise à jour régulière de la balance âgée commentée et coordonner les actions de recouvrement à entreprendre avec les Managers Produits et Fonctions ainsi que l’équipe commerciale.</span></li> <li><span>Élaborer et communiquer les reportings mensuels de recouvrement aux responsables d’agences, au responsable commercial et à la Direction Générale.</span></li> <li><span>Veiller à la transmission complète et dans les délais des dossiers de facturation aux clients.</span></li> <li><span>Participer et contribuer à l’étude de solvabilité des clients avant la mise en place des contrats commerciaux.</span></li> <li><span>S’assurer, en coordination avec l’équipe comptable, que les encaissements sont correctement et rapidement lettrés avec les factures concernées.</span></li> <li><span>Contribuer activement aux travaux de comptabilité clients, notamment la revue du lettrage et le calcul des provisions pour dépréciation des créances.</span></li> <li><span>Veiller au respect des normes de qualité en vigueur et alerter en cas de détection d’une situation à risque.</span></li> <li><span>Garantir l’application des procédures HSE (Hygiène, Sécurité, Environnement) en vigueur au sein de l’entreprise.</span></li> <li><span>Assurer le signalement et le suivi des anomalies, incidents et situations à risque auprès des parties concernées.</span></li> <li><span>Veiller à la mise en œuvre et au respect des règles HSE par l’ensemble des collaborateurs de l’équipe.</span></li> <li><span>Superviser le suivi des incidents et collaborer avec le service HSE à la mise en place des actions correctives et préventives nécessaires.</span></li> <li><span>Manager l’équipe Crédit et Recouvrement, en assurant le recrutement, la formation, le développement des compétences, la motivation et l’évaluation des performances.</span></li> <li><span>Réaliser toute autre mission confiée par la hiérarchie dans le cadre de ses responsabilités.</span></li> </ol> <p><strong><span>CE QUE NOUS CHERCHONS</span></strong></p><br> <ul> <li><span>Master en Finance, Comptabilité, Gestion, Administration des Affaires ou discipline équivalente.</span></li> <li><span>Minimum 8 ans d’expérience en crédit management et recouvrement.</span></li> <li><span>Expérience confirmée dans les secteurs du transport, de la logistique.</span></li> <li><span>Expérience au sein d’un environnement multinational fortement souhaitée.</span></li> <li><span>Expérience réussie en management et développement d’équipes.</span></li> <li><span>Maîtrise des dispositions légales et réglementaires relatives au crédit, au recouvrement amiable et judiciaire ainsi qu'à la gestion des contentieux.</span></li> <li><span>Très bonne maîtrise d’Excel, des outils de reporting et des systèmes ERP, notamment SAP et JD Edwards / Oracle.</span></li> <li><span>Langues : Maîtrise courante du français, de l'anglais et de l'arabe, à l'écrit comme à l'oral.</span></li> <li><span>Leadership et management d’équipe.</span></li> <li><span>Communication et négociation.</span></li> <li><span>Analyse et résolution de problèmes.</span></li> <li><span>Orientation résultats et gestion des priorités.</span></li> <li><span>Rigueur, autonomie et proactivité.</span></li> </ul> <p><strong><span>CE QUE CEVA VOUS OFFRE</span></strong></p><br> <p><span>Un environnement de travail stimulant au sein d'une entreprise internationale de logistique reconnue.</span></p><br> <p><span>Des opportunités d'évolution professionnelle et de développement des compétences dans un secteur en constante évolution.</span></p><br> <p><span>Un cadre de travail inclusif et respectueux de la diversité, favorisant la collaboration entre talents aux profils variés.</span></p><br> <p><strong><span>À PROPOS DE DEMAIN</span></strong></p><br> <p><span>Nous valorisons votre développement professionnel et personnel. C'est pourquoi nous partageons de nombreuses opportunités de carrière pour que vous puissiez vous épanouir au sein de CEVA. Rejoignez CEVA pour une carrière ambitieuse. </span></p><br> <p>Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).</p><br> <p>Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Company</b></span>Renault MAROC<b><span>Job Description</span></b><p><b>Mission </b></p><br><p>Piloter et décliner la stratégie de communication Renault Group pour renforcer l’image de marque en externe du groupe et de ses marques sur le digital et les réseaux sociaux :<br>1- La mise en oeuvre du plan de communication digital, du calendrier éditorial et la définition des KPIs correspondants pour les réseaux sociaux et le/les sites du Groupe.<br>2- Mise en place et animation des sites internet du Groupe.<br>3- Suivi de la création et de la production de contenu éditorial et audiovisuel pour les différentes plateformes, dont les réseaux sociaux et des sites internet.<br>4- Gestion de la Communication de Renault Digital Maroc.<br>5- Coordination avec les métiers de la Communication &amp; de la RSE.</p><br><p><b>Responsabilités </b></p><br><p>➢<b>Mise en oeuvre du plan de communication digital, du calendrier éditorial et la définition des KPIs correspondants pour les réseaux sociaux et le/les sites du Groupe :</b><br>- Gestion de l’agence digitale, animation et suivi.<br>- Mise en place du calendrier éditorial périodique et suivi du déploiement.<br>- Accompagnement et suivi du plan d’action sur les plateformes sociales.<br>- Mise en place des KPI et reporting régulier des résultats.<br>- Suivi de la communication de crise sur le digital.</p><br><p>➢<b>Mise en place et animation des sites internet du Groupe :</b><br>- Site Renault Group Maroc et de la Fondation Renault Maroc : création, contenu, iconographie, etc…<br>- Mise en place et animation du site média Renault Group et des marques.<br>- Suivi et intégration des nouveaux guidelines Groupe.</p><br><p>➢ <b>Production de contenu pour les plateformes des réseaux sociaux et des sites internet :</b><br>- Identifier les besoins et les opportunités en adéquation avec les leviers digitaux<br>- Elaborer les briefs en relation et la planification des livrables<br>- Coordonner les validations et diffusion avec les parties prenantes, selon le sujet: Communication marque, communication institutionnelle, management, métiers, Corporate…</p><br><p>➢<b>Gestion de la Communication de l’entité Digital Renault Group Maroc</b> :<br>- Proposer la stratégie, le plan d’action associé et le suivi budgétaire.<br>- Etablir la stratégie sur les réseaux sociaux et gestion de l’agence digitale.<br>- Construire et mettre en place un plan d’action marque employeur</p><br><p>➢ <b>Coordination avec les métiers de la Communication &amp; de la RSE</b> :<br>- Coordination et synergies avec les différents pôles de la Direction de la Communication &amp; de la RSE : corporate, Fondation, marques, industrie, et autres métiers…</p><br><p><b>PROFIL RECHERCHE</b></p><br><p>Diplômé Bac + 5, vous avez un parcours d’au moins 3 ans d’expérience sur un poste similaire en entreprise ou en agence digitale.<br>- Vous êtes orientés digital, créativité, innovation et client.<br>- Vous êtes un bon gestionnaire de projet : vous pouvez piloter un projet, parfois dans un contexte assez complexe, ou travailler au sein d'une équipe et avec des partenaires d’horizons divers, tout en respectant les délais sur des projets impliquant de nombreuses parties prenantes.<br>- Vous savez travaillez avec des délais serrés et vous adapter aux aléas de dernière minute.<br>- Vous avez un très bon niveau rédactionnel et parlez couramment le français, l’arabe et l’anglais (écrit et parlé).<br>- Vous maitrisez :<br>o Les outils informatiques : Word, power point, Excel<br>o Les outils de réalisation audiovisuelle : IOS vidéo Maker ou équivalent, kit de production vidéo téléphone.</p><br><p><b>CONTEXTE DU POSTE</b></p><br><p>- <b>Périmètre </b>: COMMUNICATION &amp; RSE<br>- <b>Lieu</b> : Maroc – poste basé à Casablanca (Ain Sebaa)<br>- <b>Rattachement</b> : Directeur de la Communication &amp; de la RSE Renault Group Maroc<br>- <b>Interactions internes</b> : La Direction de la Communication &amp; de la RSE et ses différents pôles : corporate Maroc, marques, industrie, fonctions transverses…, la Fondation Renault Maroc, la fonction communication digitale corporate, les métiers du Groupe…<br>-<b> Interactions externes</b> : les prestataires externes : agence digitale, agences de production audiovisuelles, agences évènementielles et autres prestataires de service, les autres parties prenantes…<br>- <b>Outils utilisés</b> : Logiciels bureautique de création et de gestion, plateformes de communication digitale, outils infographie/téléphone, outils de montage vidéo, outils IA.</p><br><b><span>Job Family</span></b>Communication<p><span>Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. &nbsp;</span><br><span>We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.</span></p><br><p>In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.</p><br><p>By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the <span><u>Recruitment Privacy Information Policy</u></span>.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><p><strong>Education</strong> School diploma with six years of relevant experience; or, Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><strong>Experience</strong> Experience in collaborating with government authorities, national/international institutions, United Nations agencies, and non-governmental organizations. Experience working on migration or the protection of vulnerable individuals, or issues related to international cooperation. Prior experience working with international humanitarian organizations, non-governmental or governmental institutions/organizations in a multicultural setting is an advantage. Thorough knowledge of the Moroccan institutional system, the United Nations, and associative work in Morocco. Experience in project management, monitoring, and evaluation.</p><p><strong>Skills</strong> Proficiency in Microsoft Office tools (Word, Excel, Outlook) and Monitoring &amp; Evaluation (M&amp;E) tools. Experience with programme management tools such as MiMOSA and RiMS Excellent communication skills. Ability to work in a multicultural environment. Analytical and synthesis skills. Team spirit and the ability to work independently. Be prepared to work flexible hours</p><p><strong>Languages</strong> All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and French are required (oral and written), desirable working knowledge of Arabic. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p><strong>Values - all IOM staff members must abide by and demonstrate these five values:</strong></p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p><strong>Core Competencies behavioural indicators Level 2</strong></p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p><strong>Managerial Competencies behavioural indicators Level 2, if with direct reports</strong></p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Assigned to the store's management, your role is to ensure the implementation of the HR strategy.</p><br><br><p>To do this, your <strong>areas of responsibility</strong> are:</p><br><br><ul><li>Administration &amp; social affairs</li><li>Training</li><li>Recruitment</li><li>Reporting and activity KPIs<br>&nbsp;</li></ul> <br> Required profile : <p>With a Bac+4/5 degree in HR, you have <strong>proven experience of more than 2 years</strong> in which you have developed the following skills:</p><br><br><ul><li>Ability to monitor legal developments concerning the labor code related to social affairs</li><li>Ability to manage social relations</li><li>Ability to write professional documents</li><li>Ability to facilitate the expression of needs in terms of training and/or recruitment (plan, description, advertisements) and to analyze needs (training actions, required profiles)</li><li>Ability to manage activity performance (reporting) within its scope and track indicators</li></ul><p>Customer service orientation, Self-control/Stress and conflict management, Analytical &amp; synthesis skills, Initiative &amp; Responsiveness, and Developing others/Team management are the <strong>assets and key success factors</strong> for this position.</p><br><br><p>"Label'vie is committed to preventing all forms of discrimination, particularly those based on sex or family situation and responsibilities. Label'vie is committed to promoting equal opportunities between men and women, in terms of access to employment and training, working conditions, remuneration, career progression, and access to positions of responsibility".<br>&nbsp;</p><br><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Job Description</b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Management of L2 teams</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Direct management of Level 2 teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing workload, capacity, and resource allocation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Incident dispatch and prioritization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition and monitoring of individual and collective objectives</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting employees in their career development</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development and monitoring of skills development plans</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Training and skills development</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Construction and monitoring of the teams' training plan</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development of versatility and functional coverage</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the transformation towards a comprehensive and cross-functional support model</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promoting the use of AI and automation tools in daily activities</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Knowledge Management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enrichment, structuring and maintenance of the IT HUB knowledge base</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition of documentation and capitalization standards</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Implementation of a Knowledge-Centered Support approach</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4. Operational Excellence</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitating continuous improvement of Level 2 support</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of corrective and preventive actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordination of activities between L2 and L3 teams</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitoring of requests for expertise and development escalated to higher-level teams</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5. Incident Management and Governance</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active participation in processes: Incident Management Problem Management Major Incident Management</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordination of inter-team problem-solving actions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitating operational governance bodies with stakeholders</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identification and reporting of friction points, risks and improvement needs</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">6. Performance Management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Definition and monitoring of operational KPIs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Production of dashboards and management reporting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of trends, volumes, service quality and user satisfaction</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proposal for continuous improvement plans</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">7. Recruitment and onboarding</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identification of resource needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participation in the recruitment processes</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Selection of profiles aligned with Level 2 needs and the Group's strategic directions</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organizing and managing the onboarding of new employees</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Degree: Master's degree in Computer Science</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">8 years of experience</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: French and English required (fluent level)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Significant experience in managing technical teams and providing IT support</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft Skills: Leadership, analytical skills, prioritization, communication</font></font></p>