وظائف كول سنتر في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-30<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p><span>At Otis, we move billions of people every day! How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.</span></p><br><p><span>From our foundation of excellent products (escalators, elevators and moving walkways) to our next chapter of digital transformation, this is a great time to join our Company!</span></p><br><p><b><span>OTIS</span></b><span>, a global leader in the elevator industry, is expanding its team and is hiring several <b>NEW EQUIPMENT PROJECT MANAGERS (F/M) </b>in <b>MORROCCO</b>.</span></p><br><p><b><u><span>Role Overview:</span></u></b></p><br><p><span>We are seeking a highly skilled and motivated professional responsible for managing and executing elevator installation projects from contract review to handover, ensuring timely, within-budget, and high-quality delivery while maintaining excellent customer satisfaction and adhering to company policies and procedures.</span></p><br><p><i><span>This person can be based in Casablanca, Rabat, Marrakech, and/or Tangier.</span></i></p><br><p><b><u><span>On a typical day you will:</span></u></b></p><br><p><u><span>Contract Review &amp; Project Planning</span></u></p><br><ul><li><p><span>Review contracts, tender documents, and project specifications to understand scope, timelines, and commercial terms.</span></p><br></li><li><p><span>Identify risks, opportunities, clarifications, and mitigation strategies.</span></p><br></li><li><p><span>Collaborate with Sales Representatives for project takeover and establish project plans, budgets, resource allocation, milestones, timelines, and KPIs.</span></p><br></li><li><p><span>Coordinate with cross-functional teams to ensure successful project execution.</span></p><br></li></ul><p><span>​</span></p><br><p><u><span>Project Execution &amp; Resource Management</span></u></p><br><ul><li><p><span>Manage and coordinate labor, subcontractors, materials, equipment, and deliveries.</span></p><br></li><li><p><span>Schedule subcontractor activities and monitor project progress, quality, costs, and timelines.</span></p><br></li><li><p><span>Ensure effective utilization of project resources throughout execution.</span></p><br></li></ul><p><span>​</span></p><br><p><u><span>Budget &amp; Commercial Management</span></u></p><br><ul><li><p><span>Develop and manage project budgets, expenses, billing terms, payment certificates, and cash flow.</span></p><br></li><li><p><span>Identify cost-saving opportunities and risk mitigation measures.</span></p><br></li><li><p><span>Manage Variation Orders (VOs), including documentation, approvals, pricing, and scheduling impacts.</span></p><br></li></ul><p><u><span>Customer Relationship Management</span></u></p><br><ul><li><p><span>Develop and maintain strong customer relationships.</span></p><br></li><li><p><span>Communicate project progress, timelines, and expectations.</span></p><br></li><li><p><span>Address customer concerns and ensure customer satisfaction.</span></p><br></li><li><p><span>Identify opportunities for business conversion and growth.</span></p><br></li></ul><p><u><span>Team Leadership</span></u></p><br><ul><li><p><span>Supervise installation, testing, and commissioning teams.</span></p><br></li><li><p><span>Provide technical guidance and support.</span></p><br></li></ul><p><u><span>Quality, Safety &amp; Compliance</span></u></p><br><ul><li><p><span>Conduct regular site visits to monitor progress, quality, and safety.</span></p><br></li><li><p><span>Identify and resolve issues, defects, and deviations.</span></p><br></li><li><p><span>Ensure compliance with company quality standards, Otis safety requirements, and product compliance processes.</span></p><br></li><li><p><span>Conduct FPAs for employees and subcontractors.</span></p><br></li><li><p><span>Liaise with FOD regarding product quality issues.</span></p><br></li></ul><p><u><span>Commissioning &amp; Handover</span></u></p><br><ul><li><p><span>Coordinate commissioning activities and ensure system functionality and performance.</span></p><br></li><li><p><span>Conduct customer training.</span></p><br></li><li><p><span>Manage handover to the Service Department and the customer, ensuring all findings are properly closed.</span></p><br></li></ul><p><b><u><span>What You Will Need to be Successful:</span></u></b></p><br><ul><li><p><span>Bachelor’s degree in engineering, Construction Management, Project Management, Business Administration, or a related field.</span></p><br></li><li><p><span>Proven experience in project management or in a similar technical environment.</span></p><br></li><li><p><span>Experience managing contracts, project budgets, cash flow, billing processes, and commercial terms.</span></p><br></li><li><p><span>Demonstrated ability to manage subcontractors, labor resources, material deliveries, and project schedules.</span></p><br></li><li><p><span><span><span>S</span></span></span><span>trong knowledge of project planning, risk management, cost control, and KPI tracking.</span></p><br></li><li><p><span>Experience leading cross-functional teams, including installation, testing, and commissioning personnel.</span></p><br></li><li><p><span>Knowledge of quality assurance processes, safety standards, and compliance requirements.</span></p><br></li><li><p><span>Proficiency in Microsoft Office and project management tools.</span></p><br></li><li><p><span>Ability to manage multiple projects simultaneously while meeting deadlines.</span></p><br></li></ul><p><b><u><span>Preferred Qualifications</span></u></b></p><br><ul><li><p><span>Project Management certification.</span></p><br></li><li><p><span>Experience in the elevator, escalator, building systems, construction, or industrial sectors.</span></p><br></li><li><p><span>Knowledge of health and safety regulations and industry best practices.</span></p><br></li><li><p><span>Experience working in customer-facing project environments.</span></p><br></li></ul><p><u><b><span>Soft Skills &amp; Competencies</span></b></u></p><br><ul><li><p><span>Strong customer relationship management and stakeholder communication skills.</span></p><br></li><li><p><span>Strong problem-solving, decision-making, and organizational skills.</span></p><br></li><li><p><span>Team Spirit: Ability to work effectively within a team and contribute to the company’s objectives.</span></p><br></li><li><p><span>Adaptability: Ability to work in a dynamic environment and manage changing priorities.</span></p><br></li><li><p><span>Communication Skills: Strong communication in French and working English (written and verbal).</span></p><br></li></ul><p><b><u><span>What can we offer you?</span></u></b></p><br><ul><li><p><span>The chance to work for an industry leading company and a global brand.</span></p><br></li><li><p><span>A culture that encourages innovation and appreciation of our talent is the key to our success.</span></p><br></li><li><p><span>Competitive compensation package.</span></p><br></li><li><p><span>Growth opportunities in a multinational environment.</span></p><br></li></ul><p><span>​</span></p><br><p>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About MyOutDesk Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.<br>S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.<br> Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.<br> About the Role We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.<br>S.-based healthcare organizations.<br> In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care.<br> Depending on the client's needs, your responsibilities may include patient coordination, medical scheduling, insurance verification, medical documentation, customer service, healthcare operations, or other non-clinical support functions.<br> Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment.<br> If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk.<br> Key Responsibilities Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations.<br> Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat.<br> Accurately document, update, and maintain patient and healthcare records in accordance with established procedures.<br> Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required.<br> Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail.<br> Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations.<br> Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries.<br> Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards.<br> Identify opportunities to improve processes and contribute to operational efficiency and service excellence.<br> Perform other healthcare administrative and support functions based on client needs and business requirements.<br> Competitive Salary: Above industry-standard, reflective of your experience and contribution.<br> Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being.<br> Professional Growth Opportunities: Be part of MOD’s African expansion strategy, with opportunities for leadership development and career advancement.<br> Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success.<br> Collaborative Culture: Our team values innovation Fluent in English with a C2 level (spoken and written).<br> 2+ years of experience in the U.<br>S. healthcare industry (providers, insurance, care coordination, billing, or similar).<br> 2+ years in a call center, lead generation, virtual assistant, or outbound calling role.<br> Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools.<br> Exceptional attention to detail and accuracy in data entry.<br> Effective time management skills and ability to prioritize tasks across a queue.<br> Self-motivated with a proactive approach to problem-solving.<br> Working familiarity with the U.<br>S. healthcare system, providers, and insurance plans.<br> A Bachelor's degree in a related field is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Alkimiy</strong> operates within a highly balanced culture, where <strong>innovation</strong> naturally shapes its identity. The company values creativity, experimentation and agility, while encouraging initiative and the exploration of new ideas. This mindset is equally supported by a strong focus on <strong>collaboration</strong>, quality human relationships, <strong>structured processes</strong>, and a <strong>performance-driven approach</strong>. This balance reflects an environment where innovation, collective engagement, operational discipline and ambition coexist. </p><br><br> <br> Job : <p>Join a dynamic company as a <strong>French-Speaking Sales Manager Top Performer</strong>. Based in <strong>Casablanca</strong>, Morocco, you will join a team where sales excellence is valued and performance is recognized.</p><br><br><p>Your main goal will be to <strong>actively contribute to the company's revenue growth</strong> through a proactive and results-oriented sales approach. This will involve building and maintaining strong relationships with clients, while meeting and exceeding set targets.</p><br><br><p>Your daily tasks will include:</p><br><br><ul><li>Identifying and contacting potential clients to offer our products and services.</li><li>Managing the entire sales cycle, from prospecting to closing the deal.</li><li>Providing <strong>personalized advice</strong> tailored to the specific needs of each client.</li><li>Ensuring rigorous <strong>follow-up</strong> on client files and sales opportunities.</li><li>Meeting and exceeding monthly <strong>sales targets</strong>.</li><li>Actively participating in team meetings and training sessions to continuously improve your skills.</li></ul><p><strong>Compensation</strong></p><br><br><br><ul><li>Base Salary : 8000 MAD -&gt; 14,000 MAD NET (depending on experience level)</li><li>Variable : 8000 MAD -&gt; 14,000 MAD GROSS at 100% target<br>&nbsp;</li></ul><p><strong>Conditions</strong></p><br><br><ul><li>100% on-site position in Casablanca - ANFA ART</li><li>Permanent Contract - 44H</li><li>Private health insurance</li><li>Incentives</li><li>Career path&nbsp;</li></ul> <br> Required profile : <p>To succeed in this role, you must have at least a <strong>High School Diploma</strong> (Baccalauréat). Higher education in sales would be an advantage.</p><br><br><p><strong>3 to 10 years of experience</strong> in a sales role, ideally in <strong>sales</strong> or <strong>export</strong>, is required. Candidates who have previously worked in demanding, performance-oriented environments will be particularly valued.</p><br><br><p>This position is for experienced <strong>sales professionals</strong> with excellent skills in:</p><br><br><ul><li><strong>Oral communication</strong> and active listening.</li><li><strong>Negotiation</strong> and closing.</li><li><strong>Customer focus</strong> and service orientation.</li><li><strong>Persuasion</strong> and conviction.</li><li><strong>Autonomy</strong> and organization.</li><li>Perfect command of the <strong>French language</strong> is essential.</li><li>Previous experience in <strong>call centers</strong> would be a plus.</li></ul><p>If you are motivated by exceeding expectations and aspire to a rewarding career in sales, this challenge is for you. Do not hesitate to apply if you see yourself in this profile.</p><br><br><br><p>This position is open to people with reduced mobility.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Alkimiy</strong> operates within a highly balanced culture, where <strong>innovation</strong> naturally shapes its identity. The company values creativity, experimentation and agility, while encouraging initiative and the exploration of new ideas. This mindset is equally supported by a strong focus on <strong>collaboration</strong>, quality human relationships, <strong>structured processes</strong>, and a <strong>performance-driven approach</strong>. This balance reflects an environment where innovation, collective engagement, operational discipline and ambition coexist. </p><br><br> <br> Job : <p>Join a dynamic company as a <strong>French-Speaking Top Performing Sales Manager</strong>. Based in <strong>Casablanca</strong>, Morocco, you will join a team where sales excellence is valued and performance is recognized.</p><br><br><p>Your main objective will be to <strong>actively contribute to the company's revenue growth</strong> through a proactive and results-oriented sales approach. This will involve building and maintaining strong customer relationships while meeting and exceeding set targets.</p><br><br><p>Your daily tasks will include:</p><br><br><ul><li>Identifying and contacting potential clients to offer our products and services.</li><li>Managing the entire sales cycle, from prospecting to closing the deal.</li><li>Providing <strong>personalized advice</strong> tailored to the specific needs of each client.</li><li>Ensuring <strong>rigorous follow-up</strong> of client accounts and sales opportunities.</li><li>Meeting and exceeding monthly <strong>sales targets</strong>.</li><li>Actively participating in team meetings and training sessions to continuously improve your skills.</li></ul><p><strong>Compensation</strong></p><br><br><br><ul><li>Base Salary: 8000 MAD -&gt; 18,000 MAD (depending on experience level)</li><li>Variable Pay: 8000 MAD -&gt; 18,000 MAD at 100% target achievement<br>&nbsp;</li></ul><p><strong>Conditions</strong></p><br><br><ul><li>100% on-site position in Casablanca - ANFA ART</li><li>Permanent contract (CDI) - 44H per week</li><li>Private health insurance</li><li>Incentives and contests</li><li>Career development plan&nbsp;</li></ul> <br> Required profile : <p>To succeed in this role, you must have at least a <strong>high school diploma (Bac)</strong>. Higher education in sales would be an advantage.</p><br><br><p><strong>3 to 10 years of experience</strong> in a sales role, ideally in <strong>sales</strong> or <strong>export</strong>, is required. Candidates who have previously worked in demanding, performance-oriented environments will be particularly appreciated.</p><br><br><p>This position is for <strong>experienced sales professionals</strong> with excellent skills in:</p><br><br><ul><li><strong>Oral communication</strong> and active listening.</li><li><strong>Negotiation</strong> and closing.</li><li><strong>Customer focus</strong> and service orientation.</li><li><strong>Persuasion</strong> and conviction.</li><li><strong>Autonomy</strong> and organization.</li><li>Perfect command of the <strong>French language</strong> is essential.</li><li>Previous experience in <strong>call centers</strong> would be a plus.</li></ul><p>If you are motivated by exceeding goals and aspire to a rewarding career in sales, this challenge is for you. Apply now if you fit this profile.</p><br><br><br><p>This position is open to people with reduced mobility.</p><br><br> <br><br> </div>

<p>Morgan Philips Executive Search is mandated by a major player in distribution in Morocco to assist them in recruiting a General Manager (F/H).</p><p>This position is intended to lead the group's reference logistics center, a storage and distribution site, as well as a network of regional distribution platforms ensuring stock buffering for points of sale in the main cities of the Kingdom.</p><p>Scope of the function</p><p>Operational Management of the Site and Network: Ensure the daily management of the logistics center, reception, storage, preparation, dispatch, as well as the network of regional platforms. Supervise the entire chain up to the final customer, including delivery operations. Optimize planning and transport within an S&amp;OP logic.</p><p>Performance, P&amp;L and Development: Drive the roadmap for the center and the network, with signing authority over its perimeter. Manage the business's profit and loss account and monitor both financial and operational indicators.</p><p>Management, Governance and Safety: Manage a team of PHONE_NUMBER employees. Manage social relations and relations with employee representative bodies. Ensure safety across all sites.</p><p>Performance Indicators</p><p>The success of the General Manager is evaluated on four dimensions: the operational performance of the center and the network of platforms (service quality, deadlines, costs), the solidity of the business's profit and loss account, and the quality of the social climate and safety across all sites.</p><p><strong>Desired Candidate Profile</strong></p><p>You have proven and solid experience in the world of large-scale logistics, storage, and distribution, with a real ability to manage a profit and loss account and both financial and human indicators. You have managed significant sites and know how to manage large teams. Experience in S&amp;OP is an asset. You have a good understanding of the Moroccan distribution ecosystem, and a commercial sense that allows you to develop the business. Fluent French is essential.</p><p>If your background reflects this requirement and you wish to manage a reference logistics center in Morocco, we invite you to send us your application in complete confidentiality.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p><strong>As part of this role, your main tasks will be:</strong></p><br><br><ul><li>The development and maintenance of Atlassian Data Center tools (on-premise)</li><li>Preparation and support for migration to the Cloud version (SaaS)</li><li>Atlassian</li><li>Analyze company needs and configure tools to meet them (workflows, screens, fields, permissions, notifications...)</li><li>Ensure advanced administration in a Data Center environment (version upgrades, automation, Groovy development, REST API interfaces etc.)</li><li>Provide functional and technical support to our users</li><li>Participate in incident management and troubleshooting analysis</li><li>Actively contribute to the migration project to the Cloud version</li></ul> <br> Required profile : <p><strong>Profile:</strong> Master's degree (Bac +5)</p><br><br><p><strong>Experience:</strong> More than 5 years</p><br><br><p><strong>Skills:</strong></p><br><br><ul><li>Advanced mastery of <strong>Jira Software, Jira Service Management, and Confluence</strong> tools</li><li>Languages: Java, Groovy, JavaScript, HTML, CSS, PowerShell, JSON, and SQL</li><li>Integrations: REST API, Webhooks, CI/CD (Git, Azure DevOps...)</li><li>Methodologies: Agile (Scrum/Kanban), ITIL, and SAFe</li></ul><p><strong>Behavioral skills:</strong></p><br><br><ul><li>Very good teamwork spirit</li><li>Autonomy and rigor</li><li>Ability to work remotely</li><li>Clear and structured communication</li><li>Service-oriented</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the job offer: Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our experts in digital and software technologies go beyond the beaten path by providing unique R&amp;D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and where no two days are the same.</p><p>About the offer: We are looking for a Mass Synthesis Consultant with a Master's degree to join our Casablanca team. The ideal candidate will contribute to the monitoring and analysis of vehicle mass data. They must have a good knowledge of automotive technology and vehicle components, master CATIA, PLM tools, and Excel, and be comfortable with data analysis. Knowledge in mass, inertia, and center of gravity calculation is required. The position also requires good communication skills in French and English, good synthesis skills, as well as rigor and commitment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of automotive technology and vehicle components.</li><li>Mastery of CATIA for digital assembly.</li><li>Good mastery of PLM and Excel tools.</li><li>Comfort in data analysis and processing.</li><li>Knowledge in mass, inertia, and center of gravity calculation.</li><li>Good knowledge of automotive technology.</li><li>Mastery of the different vehicle zones and their components.</li><li>Perform digital assemblies under CATIA.</li><li>Effectively use PLM and Excel tools.</li><li>Possess technical knowledge in mass, inertia, and center of gravity calculation.</li><li>Communicate effectively in French and English with various stakeholders.</li><li>Have skills in digital assembly under CATIA</li><li>Have technical knowledge in the calculation of inertia, mass, and center of gravity</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>• Gestion des référentiels :</strong></span><br><span>- Réaliser les fiches de postes nécessaires en fonction de l’évolution des besoins d’AXA</span><br><span>- Assurer la mise à jour des fiches de postes et des parcours de carrière sur l’outil de gestion&nbsp;</span><br><span>- Assurer la pesée des nouveaux postes AXA</span><br><span>- Contribuer à l’évolution du référentiel des compétences, sa mise en œuvre et sa mise à jour au travers de l’ensemble des outils</span><br><span>utilisés chez AXA</span><br><span>- Contribuer à l’analyse et l’évolution des emplois AXA</span><br><span>- S’assurer de la mise à jour les outils RH</span></p><br><p><br><span>•<strong> Gestion des talents :</strong></span><br><span>- Contribuer à l’élaboration des parcours de carrière type</span><br><span>- Contribuer à l’élaboration des parcours de formation types par poste.</span><br><span>- Contribuer à la mise à jour et l’évolution des règles en matière de gestion de carrière</span><br><span>- Contribuer à la mise en œuvre du process d’évaluation des compétences et son exploitation</span><br><span>• Gestion et organisation des Assessment center :</span><br><span>- Planifier et coordonner les sessions d’Assessment Center, en veillant à la disponibilité des évaluateurs et des participants.</span><br><span>- Collaborer avec les équipes RH pour développer de nouveaux exercices et simulations adaptés aux besoins actuels de l’ASM</span><br><span>- Assister à l’exercice de l’Assessment Center afin d'observer les candidats pour évaluer leurs compétences et comportements.</span><br><span>- Préparer et planifier les feedbacks détaillés pour chaque candidat, en mettant en avant leurs points forts et les axes</span><br><span>d’amélioration.</span></p><br><p><br><span><strong>• Gestion du parcours d’accompagnement du vivier Manager :</strong></span><br><span>- Centraliser la liste des managers du vivier et coordonner avec l’équipe Talent Agency pour planifier les différentes sessions.</span><br><span>- Identifier les managers « Mentors » responsables de l’accompagnement sur le terrain.</span><br><span>- Organiser des points d’étape réguliers avec les managers « Mentors » pour suivre les progrès des managers du vivier et proposer</span><br><span>des actions correctives.</span><br><span>- Assurer une communication et un suivi continus avec toutes les parties prenantes tout au long du dispositif.</span><br><span>- Faciliter les échanges entre managers pour le partage de bonnes pratiques et offrir des conseils personnalisés.</span><br><span>- Rédiger des rapports réguliers sur les activités de formation et d’accompagnement</span></p><br><p><br><span><strong>• Gestion de projet :</strong></span><br><span>- Contribuer aux projets du Développement RH</span><br><span>- Assurer la coordination des informations et nouveaux process / projets auprès des équipes RH / support</span><br><span>- Contribuer au déploiement des projets auprès des clients (opérationnels et fonctionnels)</span><br><span>- Faire un retour sur expérience pour valider la rentabilité des projets :</span><br><span>Collecter les données</span><br><span>Analyser les données</span><br><span>Mesurer les résultats et les comparer aux objectifs définis</span><br><span>- Contribuer aux ajustements à la suite des retours sur expériences&nbsp;</span></p><br><span><strong>Profil recherché :</strong></span><p><span>Vous avez un BAC+5&nbsp; avec une expérience de <strong>2 à 5 ans d'expérience dans un poste similaire&nbsp;</strong></span></p><br><p><span>Vous maîtrisez :</span></p><br><ul><li>Gestion des Talents</li><li>Statistiques</li><li>Bonne Communication et Orientation client</li><li>Capacité d'influence&nbsp;</li><li>Prise d'initiative, force de proposition</li><li>Accompagnement / conduite du changement</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul ><li >Good knowledge of automotive technology and vehicle architecture.</li><li >Proficiency in NVH calculation and simulation tools (Nastran, HyperMesh, Abaqus, Ansys, or equivalent).</li><li >Experience in vibrational and acoustic analysis, and finite element calculation (FEM).</li><li >Proficiency in CATIA and PLM tools in a product development environment.</li><li >Analytical and synthesis skills, with good communication in French and English.</li><li >Good knowledge of automotive technology.</li><li >Mastery of different vehicle zones and their components.</li><li >Ability to perform digital assemblies using CATIA.</li><li >Effective use of PLM and Excel tools.</li><li >Technical knowledge in mass calculation, inertia, and center of gravity.</li><li >Effective communication in French and English with different stakeholders.</li><li >Skills in digital assembly using CATIA.</li><li >Technical knowledge in inertia, mass, and center of gravity calculation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-30<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS NOUVELLE INSTALLATION (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>Responsable de la gestion et de l’exécution des projets d’installation d’ascenseurs, depuis la revue du contrat jusqu’à la remise finale, en garantissant une livraison dans les délais, dans le respect du budget et des standards de qualité, tout en assurant la satisfaction client et le respect des procédures de l’entreprise.</p><br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Revue et Gestion des Contrats (Pré-exécution)</u></p><br><ul><li><p>Analyser les contrats, appels d’offres et spécifications.</p><br></li><li><p>Comprendre le périmètre, les délais et les conditions commerciales.</p><br></li><li><p>Identifier les risques, opportunités et clarifications nécessaires.</p><br></li></ul><p><u>Prise en Charge et Planification du Projet</u></p><br><ul><li><p>Collaborer avec les représentants commerciaux pour assurer une transition fluide du projet.</p><br></li><li><p>Élaborer et gérer les plans de projet, l’allocation des ressources et les budgets.</p><br></li><li><p>Définir les jalons du projet, les délais et les indicateurs clés de performance (KPI).</p><br></li><li><p>Identifier les risques potentiels du projet et les stratégies d’atténuation.</p><br></li><li><p>Coordonner avec les équipes transversales (ventes, ingénierie, etc.).</p><br></li></ul><p><u>Exécution et Gestion de la Main-d’œuvre/Sous-traitants</u></p><br><ul><li><p>Gérer et coordonner la main-d'œuvre, les sous-traitants et les livraisons de matériel.</p><br></li><li><p>Gérer les ressources du projet (main-d'œuvre, matériaux, équipements).</p><br></li><li><p>Planifier et coordonner le travail des sous-traitants.</p><br></li><li><p>Suivre et contrôler l’avancement, la qualité et les coûts du projet.</p><br></li></ul><p><u>Gestion Budgétaire et Ordres de Modification</u></p><br><ul><li><p>Élaborer et gérer les budgets du projet.</p><br></li><li><p>Suivre les dépenses, identifier les opportunités d’économies et les stratégies de réduction des risques.</p><br></li><li><p>Gérer les conditions de facturation, les certificats de paiement et la trésorerie.</p><br></li><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Communication et Relation Client</u></p><br><ul><li><p>Développer et maintenir de solides relations avec les clients.</p><br></li><li><p>Communiquer l’avancement du projet, les délais et les attentes.</p><br></li><li><p>Traiter les préoccupations et les problèmes des clients et assurer leur satisfaction.</p><br></li></ul><p><u>Supervision d ’Équipe</u></p><br><ul><li><p>Superviser les équipes de projet (installation, tests, mise en service).</p><br></li><li><p>Fournir un soutien et des conseils techniques.</p><br></li></ul><p><u>Suivi, Qualité et Sécurité</u></p><br><ul><li><p>Effectuer des visites régulières sur site pour suivre l’avancement, la qualité et la sécurité.</p><br></li><li><p>Identifier et résoudre les problèmes potentiels, les défauts ou les écarts.</p><br></li><li><p>Garantir le respect des normes de qualité et de sécurité de l’entreprise.</p><br></li><li><p>Réaliser les évaluations de performance (FPA) des employés et des sous-traitants.</p><br></li><li><p>Veiller au respect de toutes les règles de sécurité Otis (Pré-démarrage, Vérification des étapes critiques, etc.).</p><br></li><li><p>Gérer les processus AMT &amp; PUI pour assurer la conformité des produits.</p><br></li><li><p>Communiquer avec le FOD concernant les problèmes de qualité produit.</p><br></li></ul><p><u>Ordres de Modification et Gestion du Changement</u></p><br><ul><li><p>Identifier, documenter et soumettre les Ordres de Modification (VO) en cas de changement de périmètre.</p><br></li><li><p>Gérer les approbations, la tarification et les impacts sur la planification des VO.</p><br></li></ul><p><u>Mise en Service et Remise</u></p><br><ul><li><p>Coordonner les activités de mise en service.</p><br></li><li><p>Garantir la fonctionnalité et la performance du système.</p><br></li><li><p>Assurer la formation du client.</p><br></li><li><p>Gérer la remise au service après-vente et au client, et s’assurer que toutes les remarques soient clôturées.</p><br></li><li><p>Identifier et gérer les opportunités de conversion avec le client.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme d’Ingénieur ou Bac+3/Bac+5 en génie mécanique, électromécanique, électrique, génie industriel ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion de projets d’installation, idéalement dans le secteur des ascenseurs, de la construction ou des équipements techniques.</p><br></li><li><p>Expérience en gestion d’équipes terrain et en coordination de sous-traitants.</p><br></li><li><p>Bonne connaissance des processus d’installation, de mise en service et de suivi de chantier.</p><br></li><li><p>Maîtrise de la gestion budgétaire, du suivi des coûts et des ordres de modification (Variation Orders).</p><br></li><li><p>Capacité à analyser des contrats, des cahiers des charges et des spécifications techniques.</p><br></li><li><p>Solides compétences en planification de projet et en gestion des priorités.</p><br></li><li><p>Connaissance des normes de qualité, de sécurité et des réglementations applicables aux chantiers.</p><br></li><li><p>Excellentes compétences en communication et en gestion de la relation client.</p><br></li><li><p>Maîtrise des outils informatiques et des logiciels de gestion de projet.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Mobilité et disponibilité pour effectuer des déplacements réguliers sur les chantiers.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et management d’équipe.</p><br></li><li><p>Orientation client et sens du service.</p><br></li><li><p>Rigueur et sens de l’organisation.</p><br></li><li><p>Capacité de résolution de problèmes et prise de décision.</p><br></li><li><p>Esprit d’analyse et gestion des risques.</p><br></li><li><p>Gestion du temps et respect des délais.</p><br></li><li><p>Adaptabilité et capacité à évoluer dans un environnement dynamique.</p><br></li><li><p>Sens des responsabilités et de la sécurité.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs et escaliers mécaniques.</p><br></li><li><p>Connaissance des standards EHS (Environment, Health &amp; Safety) et des politiques de sécurité Otis.</p><br></li><li><p>Expérience dans la conduite de projets techniques complexes impliquant plusieurs parties prenantes.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><br><br><p><b><span>ESSENTIAL FUNCTION</span><span>S</span></b></p><br><br><br><ul><li><p><span><span>Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handling and managing “Queue” Rooms</span></span></p><br><br></li><li><p><span><span>Coordinating with Housekeeping to track readiness of rooms for check-in</span></span></p><br><br></li><li><p><span><span>Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy</span></span></p><br><br></li><li><p><span><span>Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping</span></span></p><br><br></li><li><p><span><span>Working closely with Reservations department</span><span> to get the Arrival time&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assigning </span><span>Group arrivals</span><span> and updating the group resume.</span></span></p><br><br></li><li><p><span><span>Clearing departures </span><span>and </span><span>b</span><span>ack to back</span><span> rooms </span></span><br><span><span>Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns</span></span></p><br><br></li><li><p><span><span>Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs</span></span></p><br><br></li><li><p><span><span>Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment.</span></span></p><br><br></li><li><p><span><span>Raising the manual requisition and </span><span>Birchstress</span><span> PO/REQ</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li><li><p><span><span>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</span></span></p><br><br></li><li><p><span><span>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</span></span></p><br><br></li><li><p><span><span>Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works harmoniously and professionally with co-workers and supervisors. </span></span></p><br><br></li><li><p><span><span>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Can answer guest calls and direct them appropriately in the absence of a Communications Operator. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. </span></span></p><br><br></li><li><p><span><span>Daily review the next three days arrivals detail report with F</span><span>DM</span><span> / FOAM to make proper arrangement for the rooms. </span></span></p><br><br></li></ul><br><br><p><b><span>NON-ESSENTIAL FUNCTIONS</span></b></p><br><br><ul><li><p><span><span>All information should be in confidential.</span></span></p><br><br></li><li><p><span><span>Set up good relationship with all the department of the hotel, and keep smooth working&nbsp;</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Ensures high standards of personal presentation and grooming.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Exercises responsible </span><span>behavior</span><span> at all times and positively representing the hotel and Four Seasons.</span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. </span></span></p><br><br></li></ul><br><br><ul><li><p><span><span>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. </span></span></p><br><br></li><li><p><span><span>Carries out any other reasonable duties and responsibilities as assigned.</span></span></p><br><br></li></ul><br><br><p><b><span>KNOWLEDGE AND SKILLS</span><span>.</span></b></p><br><br><p><b><span>Education</span></b></p><br><br><ul><li><p><span><span>College graduate or Certificate in Hotel Management.</span></span></p><br><br></li></ul><br><br><p><b><span>Experience&nbsp;</span></b></p><br><br><ul><li><p><span><span>Minimum one year working experience in similar 5-star hotel OR minimum </span><span>two year</span><span> working experience as Front Desk Guest Relations Officer </span></span></p><br><br></li></ul><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Inside Sales Account Executive&nbsp;</strong></span></p><br><p><span>Not even digitally ground-breaking products sell themselves. At Dell Technologies, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.</span></p><br><p><span>Join us as a <strong>Sales Executive&nbsp;</strong>on our <strong>Inside Sales</strong> team in <strong>Casablanca</strong> to do the best work of your career and make a profound social impact.</span></p><br><p><span><strong>What you’ll achieve</strong></span></p><br><p><span>As a Sales Representative, you will be responsible for delivering a positive experience to customers who are considering the purchase of Dell Technologies products while maximizing revenue and margin generation. You will put in place sales actions to acquire new customers and retain them to improve the company’s results.</span></p><br><p><br><span><strong>You will:</strong></span></p><br><ul><li><span>Manage high volume OUTBOUND sales CALLS by telephone based on Leads and portfolio</span></li><li><span>Manage a high volume of LEADS and accounts to reach the maximum number of customers and orders&nbsp;</span></li><li><span>Maintain good business relationships with customers to conduct needs analysis, relay product information, and provide technical specifications and quotations</span></li><li><span>Achieve set targets by selling Dell solutions</span></li><li><span>Receive regular coaching and mentoring to ensure your success</span></li></ul><p><span><strong>Take the first step towards your dream career</strong></span><br><span>Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</span><br><span><strong>Essential Requirements</strong></span></p><br><ul><li><span>Minimum 1 year of sales experience with a master’s degree in commerce or business administration/management</span></li><li><span>Ability to articulate the value proposition of our product/service offerings</span></li><li><span>Potential to use multiple sales tools simultaneously to complete sales transactions</span></li><li><span>Ability to establish relationships with customers and partners</span></li><li><span>Ability to work under pressure to achieve quarterly targets</span></li></ul><p><span><strong>Desirable Requirements</strong></span></p><br><ul><li><span>English communication is a plus</span></li></ul><p><span><strong>Who we are</strong></span></p><br><p><span>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.</span><br><span>Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</span></p><br><p><br><span>Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy </span><span>here</span><span>.</span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Receptionist is in charge of receiving hotel calls, whether internal or external. He/She manages wake-up calls and ensures the follow-up of guest faxes within the hotel. He/She must perfectly know the opening and closing hours of the different points of sale as well as the type of service offered by each respective service. He/She is under the responsibility of the supervision of his/her service: Supervisor and Manager.</p><p>The receptionist must demonstrate a very good team spirit, have an excellent presentation, have good diction and good interpersonal skills to meet the expectations of a high-end clientele.</p><p>The Receptionist must also have good computer skills, as he/she will be required to use different software such as Word, Excel, Internet and Opera.</p><p>ESSENTIAL FUNCTIONS:</p><p>1. Provide guests with a pleasant, efficient, and professional service in accordance with Four Seasons standards.</p><p>2. Respond to all calls in a pleasant manner using the name of the internal or external client, and connect them to the desired extension according to their request.</p><p>3. Make and follow up on wake-up calls for hotel guests.</p><p>4. Manage Do Not Disturb requests, busy extensions, call transfers, holds, calls on hold, Diverts (transferring calls from one room to another), COS, NCOS7 and connections to voicemail.</p><p>5. Know how to organize a conference call.</p><p>6. Coordinate special telephone requests for guests, whether in their room or in a meeting room.</p><p>7. Assist guests with their local, national, or international calls.</p><p>8. Bill guests in meeting rooms for telephone lines, fax, and internet access openings.</p><p>9. Act in case of an emergency or security situation in the hotel.</p><p>10. Inform a supervisor or manager of guest complaints and comments and make appropriate efforts.</p><p>11. Provide support for the integration and training of new employees and assist them in their tasks.</p><p>SECONDARY FUNCTIONS:</p><p>1. Provide general information to all callers and familiarize yourself with hotel services, operating hours, daily activities, special functions, etc.</p><p>2. Report and file all telephone problems and maintenance issues.</p><p>3. Assist the department head in reconciling monthly invoices.</p><p>4. Maintain telephone equipment in good working order.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Le/la Standardiste doit faire preuve d un tr s bon esprit d quipe, avoir une excellente pr sentation, avoir une bonne locution et de bonnes comp tences relationnelles pour correspondre aux attentes d une client le haut de gamme. Le/la Standardiste doit galement poss der de bonnes comp tences informatiques, puisqu il/elle est amen (e) utiliser diff rents logiciels tels que Word, Excel, Internet et Opera.</p><p></p></section>

<p>Why join us? Ambitious missions, flexible organization, a unique work environment, and unlimited development opportunities! Joining PwC means saying yes to high value-added, complex missions that integrate ESG issues. It means accessing unlimited development opportunities, a global program of training, certifications, and simulations to build your future. Joining us also means saying yes to a conciliatory, benevolent, and demanding environment, conducive to trust, diversity, and respect for individuals #BeWellWorkWell. A branch of PwC Audit France, PwC Services (Acceleration Center Morocco) was created in 2011 and its mission is to support French audit teams in carrying out their statutory audit mission, particularly in the audit execution phase: substantive work, internal control tests, statutory auditor diligence, group audit work. Located in Casanearshore, the Morocco Acceleration Center has over 200 employees and possesses solid knowledge of the specificities of the different audit clients in France (activity sector, regulatory environment, accounting standards).</p><p><strong>Desired Candidate Profile</strong></p><p>You have a BAC+3 level of education, with a first experience in assistance. Good communicator, excellent oral and written French level required. Team spirit, ability to work collaboratively remotely. Sense of service, taste for problem-solving. Comfortable with the use of various information systems. Structured, rigorous, committed.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-31<p><b>Country: </b></p><br>Morocco<p><b>Location: </b></p><br>Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco<p>Chez Otis, nous transportons chaque jour des milliards de personnes ! Comment ? Grâce à notre équipe talentueuse de plus de 72 000 collaborateurs, passionnés par ce que nous faisons aujourd’hui et par ce que nous construirons demain.</p><br><p>De l’excellence de nos produits (escaliers mécaniques, ascenseurs et trottoirs roulants) à notre nouvelle phase de transformation digitale, c’est le moment idéal pour rejoindre notre entreprise !</p><br><p><b>OTIS, </b>leader mondial de l’industrie de l’ascenseur, recrute plusieurs<b> SUPERVISEURS SERVICE (H/F) au MAROC.</b></p><br><p><b><u>Ou encore :</u></b></p><br><p>La fonction principale consiste à gérer efficacement une équipe de techniciens chargée des activités de maintenance et de dépannage des ascenseurs, des escaliers mécaniques, visant à obtenir une satisfaction du client tout en optimisant les coûts.</p><br>Dans le cadre de ses missions, Le superviseur SVC veille sur le respect des règles de sécurité, de la qualité, et de l’éthique.<br><p><i>Le poste est ouvert aux candidats basés à Casablanca, Rabat, Marrakech ou Tanger.</i></p><br><p><b><u>Au quotidien, vos principales missions seront les suivantes :</u></b></p><br><p><u>Gestion des Clients et des Comptes</u></p><br><ul><li><p>Développer et entretenir des relations solides avec les clients, en assurant leur satisfaction et leur fidélité.</p><br></li><li><p>Réaliser des revues régulières avec les clients clés pour comprendre leurs besoins et attentes.</p><br></li><li><p>Résoudre efficacement les problèmes des clients, en minimisant les temps d'arrêt et les rappels.</p><br></li><li><p>Répondre rapidement aux demandes, préoccupations et plaintes des clients.</p><br></li></ul><p><u>Croissance et Développement du Portefeuille</u></p><br><ul><li><p>Mettre en œuvre des stratégies pour développer le portefeuille de maintenance.</p><br></li><li><p>Identifier et poursuivre de nouvelles opportunités de vente pour les réparations et la modernisation.</p><br></li><li><p>Collaborer avec les équipes commerciales pour développer des solutions personnalisées pour les clients.</p><br></li><li><p>Réaliser des visites de sites et des évaluations pour identifier les opportunités de récupération et de modernisation.</p><br></li></ul><p><u>Gestion des Opérations et Développement de l’Équipe</u></p><br><ul><li><p>Superviser et coordonner les mécaniciens de maintenance, attribuer les tâches et suivre l’avancement de toutes les activités sur le terrain (maintenance préventive, rappels, réparations, etc.).</p><br></li><li><p>Collaborer avec le FOD pour former et développer les mécaniciens, en veillant à l’adéquation des compétences avec les besoins de l’entreprise.</p><br></li><li><p>Gérer les relations avec les employés, résoudre les conflits et assurer un environnement de travail positif.</p><br></li><li><p>Apporter un soutien technique aux mécaniciens et identifier les axes d’amélioration.</p><br></li><li><p>Planifier et prioriser les tâches de maintenance, en assurant une allocation efficace des ressources.</p><br></li><li><p>Réaliser des évaluations de performance, fournir des retours constructifs et du coaching.</p><br></li><li><p>Favoriser une culture de travail d’équipe, d’innovation et d’amélioration continue.</p><br></li><li><p>Promouvoir l’engagement des employés, la reconnaissance et les récompenses.</p><br></li><li><p>Veiller au respect des politiques et procédures RH.</p><br></li></ul><p><u>Sécurité et Assurance Qualité</u></p><br><ul><li><p>Développer, mettre en œuvre et faire respecter les protocoles et procédures de sécurité conformément aux règles OTIS.</p><br></li><li><p>Organiser des formations et ateliers réguliers sur la sécurité pour les mécaniciens.</p><br></li><li><p>Réaliser des audits de sécurité (FPA) et des inspections des mécaniciens et des unités (OSA).</p><br></li><li><p>Enquêter sur les incidents/accidents, documenter les causes profondes et recommander des actions correctives.</p><br></li><li><p>Signaler tous les incidents, accidents et quasi-accidents à l’EH&amp;S.</p><br></li><li><p>Veiller au respect des normes de qualité, en réalisant des audits et inspections réguliers.</p><br></li><li><p>Développer et maintenir des processus de contrôle qualité pour améliorer la performance globale.</p><br></li><li><p>Collaborer avec l’équipe qualité et le FOD pour mettre en œuvre les meilleures pratiques.</p><br></li></ul><p><u>Réduction des Rappels et Amélioration de la Qualité</u></p><br><ul><li><p>Analyser les données de rappels, identifier les tendances et les axes d’amélioration.</p><br></li><li><p>Développer et mettre en œuvre des stratégies pour réduire les rappels.</p><br></li><li><p>Assurer la clôture des Instructions de Mise à Niveau Produit (PUI) dans les délais.</p><br></li><li><p>Garantir la résolution rapide des plaintes et problèmes clients.</p><br></li><li><p>Mettre en œuvre des actions correctives pour combler les écarts de performance.</p><br></li></ul><p><u>Autres Responsabilités</u></p><br><ul><li><p>Participer aux audits et fournir les informations nécessaires.</p><br></li><li><p>Collaborer avec d'autres départements (ex. : ventes, finances) pour atteindre les objectifs de l’entreprise.</p><br></li><li><p>Effectuer d'autres tâches assignées par la direction.</p><br></li></ul><p><b><u>Profil recherché / Qualifications requises</u></b></p><br><ul><li><p>Diplôme Bac+3 à Bac+5 en génie mécanique, électromécanique, électrique, maintenance industrielle ou domaine connexe.</p><br></li><li><p>Expérience significative dans la gestion d’activités de maintenance, de dépannage ou de services techniques, idéalement dans le secteur des ascenseurs, escaliers mécaniques ou équipements techniques.</p><br></li><li><p>Expérience en management et encadrement d’équipes terrain.</p><br></li><li><p>Bonne connaissance des activités de maintenance préventive, corrective et des processus d’amélioration de la performance opérationnelle.</p><br></li><li><p>Capacité à piloter les indicateurs de performance (sécurité, qualité, rappels, productivité et satisfaction client).</p><br></li><li><p>Expérience dans la gestion de la relation client et le traitement des réclamations.</p><br></li><li><p>Connaissance des normes de sécurité, de qualité et des réglementations applicables aux interventions techniques sur site.</p><br></li><li><p>Aptitude à analyser les données opérationnelles et à mettre en œuvre des plans d’action d’amélioration continue.</p><br></li><li><p>Solides compétences en organisation, planification et gestion des priorités.</p><br></li><li><p>Maîtrise des outils informatiques et des systèmes de gestion des interventions.</p><br></li><li><p>Excellentes compétences en communication, leadership et résolution de problèmes.</p><br></li><li><p>Bonne maîtrise du français ; la connaissance de l’anglais est un atout.</p><br></li><li><p>Permis de conduire et disponibilité pour des déplacements réguliers sur le terrain.</p><br></li></ul><p><b><u>Compétences clés</u></b></p><br><ul><li><p>Leadership et développement des équipes.</p><br></li><li><p>Orientation client et excellence du service.</p><br></li><li><p>Gestion opérationnelle et pilotage de la performance.</p><br></li><li><p>Capacité d’analyse et résolution de problèmes.</p><br></li><li><p>Prise de décision et gestion des priorités.</p><br></li><li><p>Communication efficace et gestion des relations.</p><br></li><li><p>Culture sécurité et qualité.</p><br></li><li><p>Esprit d’amélioration continue.</p><br></li><li><p>Gestion du changement et adaptabilité.</p><br></li><li><p>Sens des responsabilités et de l’éthique professionnelle.</p><br></li></ul><p><b><u>Atouts supplémentaires</u></b></p><br><ul><li><p>Expérience dans le secteur des ascenseurs, escaliers mécaniques ou équipements de transport vertical.</p><br></li><li><p>Expérience dans la réduction des rappels (callbacks), l’amélioration des performances de maintenance et la gestion des indicateurs opérationnels.</p><br></li><li><p>Expérience dans le développement commercial de contrats de maintenance, réparations ou modernisations.</p><br></li><li><p>Certification ou formation en gestion d’équipe, sécurité au travail ou amélioration continue.</p><br></li><li><p>Expérience dans un environnement multinational ou orienté service à forte exigence client.</p><br></li></ul><p><b><u>Que pouvons-nous vous offrir ?</u></b></p><br><ul><li><p>L’opportunité de rejoindre un leader mondial de son secteur et une marque de renommée internationale.</p><br></li><li><p>Une culture d’entreprise qui favorise l’innovation et valorise les talents, véritable clé de notre réussite.</p><br></li><li><p>Un package de rémunération compétitive.</p><br></li><li><p>Des opportunités de développement et d’évolution au sein d’un environnement multinational.</p><br></li></ul><p><br>#BuildWhatsNext</p><br><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>