وظائف مدير الخدمات اللوجستية في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and MOROCCO.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p><strong>Purpose of the Job</strong></p><br><p>At IKEA, we are dedicated to delivering exceptional customer experiences. As a Key Account Manager, your role is crucial in building and developing relationships with our clients throughout their project journey. Your primary focus will be on ensuring customer satisfaction, fostering loyalty, and facilitating business growth.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Develop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and establish initial contact to build rapport and credibility.</p><br></li><li><p>Conduct constructive negotiations with customers to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details while addressing concerns and objections.</p><br></li><li><p>Serve as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and seamless coordination throughout project delivery.</p><br></li><li><p>Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings, phone calls, emails, social media) to provide tailored ongoing support.</p><br></li><li><p>Develop compelling sales presentations that highlight product and service value propositions, tailoring messaging to resonate with target audiences.</p><br></li><li><p>Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.</p><br></li></ul><br>Qualifications<br><p><strong>Knowledge</strong></p><br><ul><li>Understanding of local market dynamics, competitor analysis, and business customer goals to develop strategic initiatives that drive sales growth.</li><li>Thorough knowledge of IKEA's product offerings, B2B range, services, and pricing to advise key clients on suitable solutions.</li><li>Strong negotiation abilities to secure favourable terms and agreements with key clients.</li></ul><p><strong>Motivation</strong></p><br><ul><li>Passion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships.</li><li>Resilience and adaptability to embrace changing customer needs and market trends with a positive attitude.</li><li>Alignment with IKEA's values of respect, integrity, and inclusivity.</li></ul><p><strong>Capabilities</strong></p><br><ul><li>Excellent communication, negotiation, and relationship management abilities with a customer-centric approach.</li><li>Strong problem-solving and adaptability skills with attentive listening and empathetic understanding.</li><li>Ability to manage multiple priorities efficiently whilst maintaining high service standards.</li></ul><p><strong>Experience &amp; Education</strong></p><br><ul><li>Bachelor's degree in Business, Marketing, or related field.</li><li>3–5 years of sales experience, preferably in B2B.</li><li>Prior experience in key account management is a plus&nbsp;</li><li>Strong industry knowledge and cross-functional collaboration skills.&nbsp;</li><li>Bilingual proficiency in Arabic and English, promoting inclusivity and accessibility&nbsp;</li></ul><br>Additional Information<br><p>A few more details for you:</p><br><p>This is a full-time position based in IKEA Zenata . Some travel may be required.</p><br><p>Please send your CV in English and tell us why you would be a good fit for this role.</p><br><br><br> </div>

<p>Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From self-driving cars to life-saving robots, our digital and software technology experts are pushing boundaries by providing unique R&amp;D and engineering services across all sectors. Join us for a career full of opportunities, where you can make a difference and no two days are the same.</p><p>About the position: We are looking for a Packaging Design Engineer (CAD Packaging Engineer) to join our Casablanca team. You will be responsible for the design and optimization of packaging solutions using CAD tools, while ensuring cost control, optimization of logistics flows, and compliance with quality requirements.</p><p>Job missions: • Conduct packaging studies and propose optimized solutions using CAD design tools. • Design and improve packaging concepts considering technical, logistical, and economic constraints. • Analyze packaging costs and identify optimization levers. • Reduce packaging waste and optimize transport volumes. • Ensure the compliance of deliverables with quality standards and applicable regulations. • Collaborate with project teams to support product development and industrialization. • Participate in continuous improvement initiatives related to packaging and industrial performance.</p><p>Your profile: • Bachelor's degree (Bac+3) in Mechanical Engineering, Design, Packaging, or a related field. • First experience (up to 2 years) in packaging, mechanical design, or an industrial environment. • Good knowledge of packaging design and optimization methods. • Proficiency in CATIA V5/V6 tools and knowledge of PLM environments. • Ability to solve technical problems and propose pragmatic solutions. • Analytical, organizational, and rigorous mindset. • Good communication skills in French and English. • Team spirit, autonomy, and results-oriented.</p><p>A few reasons to join us: Quality of work life: Possibility of remote work in Morocco and internationally, and autonomy in organizing your daily life, hybrid missions according to your preferences. Continuous learning: access to dedicated training and certifications for your technology, personalized support, and structured integration path. Diverse and high-impact projects: work with major clients in various sectors with stimulating business and technological challenges.</p><p>Our commitments and priorities: The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and is committed to reducing its environmental impact across all its sites and with its clients. Capgemini is a responsible and multicultural global leader, bringing together nearly 300,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in transforming their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3 in Mechanical Engineering, Design, Packaging, or a related field.</li><li>First experience (up to 2 years) in packaging, mechanical design, or an industrial environment.</li><li>Good knowledge of packaging design and optimization methods.</li><li>Proficiency in CATIA V5/V6 tools and knowledge of PLM environments.</li><li>Ability to solve technical problems and propose pragmatic solutions.</li><li>Analytical, organizational, and rigorous mindset.</li><li>Good communication skills in French and English.</li><li>Team spirit, autonomy, and results-oriented.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA Location: Agadir Full-time</p><p>Position Summary In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations &amp; Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a pharmaceutical Sales Representative</li><li>Fluency In French and A Good Level In English is a Must</li><li>Experience working in cross functional teams.</li><li>Bachelor Degree in Science, Commerce or any other relative field.</li><li>Ability to build strong relationships with different stakeholders.</li><li>Possess strong Discipline, Consistency, Good Analytical Skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Sofitel Marrakech Palais Imperial &amp; Spa, joyau de l'hospitalité marocaine, incarne le luxe et l'élégance au cœur de la vibrante ville de Marrakech. Faisant partie du prestigieux groupe Accor, cet hôtel cinq étoiles offre une expérience inoubliable mêlant raffinement français et charme marocain. Niché au milieu de jardins luxuriants, à quelques pas des célèbres sites historiques de la ville, Sofitel Marrakech Palais Imperial &amp; Spa est reconnu pour ses services haut de gamme, son attention aux détails et son engagement envers l'excellence culinaire.</p><br><p>Rejoignez-nous pour sublimer cette expérience unique en en faisant partie d'une équipe dédiée à l'art de vivre à la française.</p><br><br>Description du poste<br><br><ul><li>Epauler la Directrice RM dans ses missions et projets</li><li>Assurer l’intérim en cas d’absence de la Directrice RM</li><li>Assurer la prise de réservation par téléphone, fax ou internet ainsi que toutes les opérations qui s'y rapportent</li><li>Gérer les demandes des clients (Compte stratégiques, client VIP et Top vip) et fidélisation des clients sunshine post réclamations : contact pour leur réservation et supervision de leur expérience client, personnalisation et anticipation de leur demande</li><li>Prendre activement part aux présentations commerciales, aux visites des sites et aux rencontres des clients</li><li>Elaboration de la tarification, contrat de distribution, ventes directes</li><li>Augmenter la visibilité des 2 hôtels et les points de ventes sur les principaux marchés auprès des distributeurs virtuels</li><li>Mesurer la performance sur les différents sites en termes de nouvelle exposition, double exposition, Mise à jour et mise en avant</li><li>Etudier, examiner et analyser l'environnement concurrentiel, tendances du marché ainsi que le besoin et les commentaires des clients afin de faire preuve d'initiative et de s'adapter judicieusement sur le plan stratégique</li><li>Préparer, exploiter et compiler les données destinées aux comptes rendus quotidiens, hebdomadaires et mensuels, aux objectifs annuels, au budget des ventes et marketing, aux prévisions et autres compte-rendu conformément aux instructions et au besoin</li><li>Mettre au point des actions marketing et évaluer l'efficacité des programmes et des stratégies en place</li><li>Veiller au respect de la politique et stratégie tarifaire de la marque Sofitel&nbsp;</li><li>Gérer et diriger avec la Directrice RM les activités de publicité, de relation publique et de promotion</li><li>Veiller à la satisfaction client tout en restant compétitif sur le marché et performant sur le plan financier</li><li>Evaluer l'évolution du besoin des clients, de la composition de la clientèle, l'évolution du portefeuille de l'activité afin de proposer les changements opérationnels qui s'imposent le cas échéant</li><li>Communiquer efficacement avec les autres services et interagir avec les membres de l'équipe afin de garantir au client la qualité de prestation attendue</li><li>Gestion du PMS, Tars et extranet des distributeurs et centrales de réservation</li><li>Suivre et contrôler des réservations : Rate check, sur classement, annulation, no shows</li><li>Analyser le taux d'occupation, le prix moyen et le REVPAR,</li><li>Optimiser le taux de remplissage et le prix moyen par chambre</li><li>Établir une stratégie pricing et de vente en collaboration avec le Directeur général et le directeur commercial,</li><li>Élaborer les budgets prévisionnels en collaboration avec le directeur commercial et en approbation par le directeur général</li><li>Analyser et surveiller KPIS de l'hôtel afin d'identifier les opportunités d’augmenter les revenus des chambres et des autres départements opérationnels</li><li>Être responsable du bon fonctionnement de tous les systèmes et outils de gestion des revenus des chambres et autres prestations</li><li>Coordonner avec l'équipe commerciale pour déterminer des offres tarifaires attractives et engageantes</li><li>Prospecter les sites distributeurs virtuels</li><li>Apporter un soutien stratégique et tactique au département F&amp;B, qui comprend les restaurants, les bars et le banquet</li><li>Participer au recrutement des clients ALL et suivre directement les recrutements de son équipe</li><li>Alimenter la base de données des préférences clients</li><li>Participer à la stratégie adoptée par le groupe ACCOR et le propriétaire&nbsp;</li><li>Contribuer à l’amélioration du score RPS de l’hôtel</li><li>Répondre et gérer les réclamations clients</li><li>Respecter les standards et procédures interne du groupe ACCOR et du propriétaire</li><li>S’assurer directement de la satisfaction client</li></ul><br>Informations supplémentaires<br><br><ul><li>Carte Heartist Accor.</li><li>Avantages Spécifiques.</li><li>Et bien plus encore...</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of operating an industrial wastewater treatment plant, BUTEC Energies &amp; Services is recruiting an Operations Technician. The plant treats water used by the client's industrial process. The position is based in Tangier.</p><br><br><p>Your main tasks will include:</p><br><br><p>• Monitoring the equipment and operating parameters of the facilities, using the supervision system and directly on-site, by performing rounds, readings, and scheduled checks.</p><br><br><p>• Ensuring the operation of the different stages of water treatment, in accordance with site procedures: pre-treatment, physical-chemical and biological treatment, filtration or membrane treatment, sludge management, and reagent use, according to the installed processes.</p><br><br><p>• Adjusting operating parameters within authorized limits, controlling chemical dosages and consumption, performing necessary operations, and quickly detecting any anomalies.</p><br><br><p>• Taking samples and carrying out first-level controls, then transmitting the results to the laboratory and the site manager.</p><br><br><p>• Detecting equipment malfunctions, securing facilities within the limits of their responsibilities, quickly reporting any anomalies, and assisting maintenance technicians during their interventions.</p><br><br><p>• Filling out the shift logbook, monitoring alarms, incidents, treated water volumes, and consumption, and ensuring clear and complete information transmission during shift changes.</p><br><br><p>• Complying with Health, Safety, and Environment (HSE) instructions, particularly concerning the handling of chemicals, wearing personal protective equipment (PPE), site circulation, lockout procedures, and emergency measures.</p><br><br> <br> <br> Required profile : <p>For this role, a <strong>2-year post-secondary degree</strong> (Bac +2) is required. A specialization in water treatment, electromechanics, industrial chemistry, or a related field.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> in industrial wastewater treatment plant (WWTP) operations; experience with municipal WWTPs, utilities, or water treatment installations is also acceptable. Comfortable with rounds, measurements, supervision, and shift work. Vigilance, team spirit, and the ability to transmit reliable instructions.</p><br><br><p>If your profile matches these expectations and you are ready to take on this exciting challenge, do not hesitate to apply quickly using the button.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the General Manager, your main responsibilities will include:</p><br><br><ul><li>To design and implement the Group's industrial operations strategy from the raw material procurement phase to the customer delivery phase, particularly concerning:<ul><li>Supply Chain Aspect: Purchasing &amp; Procurement, Planning Management, Internal Production and External Production (Subcontracting), Stock Management (Raw materials &amp; Finished products), Transport and Customer Shipping Management</li><li>Technical Aspect: Quality (Raw Material &amp; Finished Product Quality and Quality Assurance System) and Design Office;</li></ul></li><li>To ensure the management, coordination, and motivation of the teams under your responsibility for smooth and efficient operation;</li><li>To lead optimization projects to reduce costs, improve quality and production times, while increasing the company's profit margin;</li><li>To make decisions, whether to anticipate needs, manage inventory, reduce stock, or reallocate human resources;</li><li>To act as the interface with suppliers, the Sales Department, or the subcontractor handling the transport of raw materials, finished, or semi-finished products;</li><li>To constantly monitor: Competitor practices, new technologies in order to ensure continuous optimization of the time/price/quality ratio of Products and services, and adapt the strategy accordingly.</li></ul> <br> <br> Required profile : <p>With a Master's degree (Engineering Schools), trilingual (Arabic, French, English), and a minimum of 15 years of experience in the industrial sector, the candidate must possess:</p><br><br><ul><li>Strong industrial and organizational rigor and excellent knowledge of all links in the company's value chain,</li><li>Analytical skills, ease in handling numbers, and mastery of tools and systems for managing industrial operations,</li><li>Interpersonal skills that allow for effective management of large teams and ensure good communication and relationships with the company's internal and external partners</li></ul><p>Are you driven by the challenge? Come join a fast-growing Group with strong values. We are ready to consider your professional future together.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe AZURA</strong> is driven by a predominantly <strong>collaborative</strong> culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong <strong>innovation</strong> dimension, fostering initiative, agility and openness to change. More moderate <strong>organizational</strong> and <strong>competitive</strong> elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment. </p><br><br> <br> Job : <p> Join us as an <strong>Assistant / Receptionist</strong>. Your main role will be to provide professional, warm, and efficient reception for visitors, clients, and partners. As the first point of contact, you will embody the company's image and contribute to creating a positive first impression.</p><br><br> <p> Your responsibilities will include:</p><br><br> <ul> <li> Managing telephone calls,</li> <li> welcoming, directing, and assisting visitors (guests, candidates, service providers, etc.),</li> <li> preparing site visits: providing necessary equipment and communicating food hygiene and safety instructions,</li> <li> managing the mailroom: receiving, registering, sorting, and distributing mail and packages, as well as preparing and sending outgoing mail,</li> <li> receiving and registering supplier invoices,</li> <li> coordinating and managing meeting rooms and common areas (cafeteria),</li> <li> Organizing travel arrangements for employees.</li> <li> Assisting the Office Manager with certain delegated tasks.</li> </ul> <br> Required profile : <p> A <strong>2-3 year degree</strong> is required, ideally in <strong>Executive Assistant</strong>, <strong>General Services</strong>, or <strong>Hotel/Restaurant management</strong>, as well as <strong>economics and management</strong>.</p><br><br> <p> Previous professional experience in a similar role is sought.</p><br><br> <p> To succeed in this role, excellent interpersonal skills, strong organizational abilities, and a neat appearance are essential. Good command of basic computer tools is required. Versatility, discretion, and a proactive attitude will be real assets.</p><br><br> <ul> <li> Welcoming and courteous demeanor.</li> <li> Organizational skills and rigor.</li> <li> Proficiency in office software (Office Suite).</li> <li> Good written and oral communication skills.</li> <li> Discretion and professionalism.</li> </ul> <br><br> </div>

<p>POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Key Responsibilities:</p><br><br><ul><li>Ecosystem Growth: Build and manage a strong network of Moroccan logistics companies, freight carriers, and fleet operators.</li><li>Electrification Solutions: Design e-mobility fleet solutions (including charging/battery-swapping setups) and conduct total cost of ownership (TCO) analyses.</li><li>Market Intelligence &amp; Compliance: Monitor the local commercial vehicle market and research Moroccan import certifications, technical standards, and vehicle regulations.</li><li>Partnerships &amp; Sales Support: Develop local supplier/after-sales networks and assist sales teams with technical presentations and TCO assessments.</li><li>Pilot Projects: Lead and participate in heavy-duty electric truck pilot projects across Morocco.</li></ul> <br> <br> Required profile : <p>Key Requirements:</p><br><br><ul><li>Bachelor's degree or higher in Logistics, Transportation, Mechanical Engineering, or a related field.</li><li>5+ years of experience in logistics, commercial vehicles, or supply chain.</li><li>In-depth knowledge of the Moroccan transport market, vehicle regulations, and compliance standards.</li><li>Familiarity with electric commercial vehicles or new-energy vehicles (NEVs).</li><li>Strong analytical skills for TCO and operational cost modeling.</li><li>Fluent English; French or Arabic preferred (Mandarin language skills are a strong plus).</li><li>High mobility and availability for travel across major Moroccan logistics hubs (Casablanca, Tangier, Kenitra, Rabat, Agadir).</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>About the position</strong></p><br><br><p>As part of strengthening our Identity &amp; Access Management team, we are looking for a Level 2 (L2) Active Directory Administrator to ensure the operation, administration, and maintenance of Active Directory services.</p><br><br><p>You will play a key role in the daily management of the AD environment, while applying the architecture, security, and governance standards defined by the Level 3 (L3) teams.</p><br><br><p><strong>Your main responsibilities</strong></p><br><br><p>Active Directory Administration</p><br><br><p>• Manage the lifecycle of Active Directory objects (users, groups, computers).<br>• Administer group memberships, including sensitive and privileged groups.<br>• Ensure compliance with naming conventions, directory consistency, and cleanup operations.<br>• Execute standard requests via ITSM tools.<br>• Apply validated permissions, policies, and workflows.</p><br><br><p>Operational Management of GPOs</p><br><br><p>• Create, modify, delete, and link Group Policies (GPOs).<br>• Monitor and validate their correct application on workstations.<br>• Ensure the operational consistency of GPOs.<br>• Perform diagnostics and resolution of common incidents related to GPOs.<br>• Implement deployments approved by L3 teams.</p><br><br><p>Operation of Tier 0 environments</p><br><br><p>• Administer domain controllers, DNS, PKI, and Entra ID Connect in compliance with security rules.<br>• Perform system updates, health checks, service restarts, and log analysis.<br>• Monitor the performance and availability of Domain Controllers.<br>• Execute backup and restore operations.<br>• Participate in delegated DNS administration operations.</p><br><br><p>Incident Management and Level 2 Support</p><br><br><p>• Resolve incidents related to:<br>o authentication and account lockouts;<br>o group membership propagation;<br>o DNS issues;<br>o common AD replications;<br>o GPO incidents;<br>o Entra ID Connect synchronizations;<br>o domain join problems;<br>RODC Infrastructures</p><br><br><p>• Perform root cause analysis and escalate complex incidents to L3 teams.</p><br><br><p>Compliance, Security, and Governance</p><br><br><p>• Ensure compliance with IAM governance rules and change procedures.<br>• Ensure adherence to security principles, separation of privileges, and Tier 0 access.<br>• Document interventions, incidents, and changes made.<br>• Contribute to the continuous improvement of operational procedures.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><p><strong>Technical skills:</strong></p><br><br><p>• Solid expertise in Microsoft Active Directory administration.</p><br><br><p>• Proficiency with tools:<br>o Active Directory Users and Computers (ADUC)<br>o Active Directory Administration Center (ADAC)<br>o Group Policy Management Console (GPMC)<br>o DNS Manager<br>o PowerShell</p><br><br><p>• Good knowledge of authentication protocols: Kerberos, LDAP, NTLM.<br>• Experience in diagnosing authentication, replication, and DNS issues.<br>• Operational knowledge of Domain Controller services.<br>• Proficiency in operating and troubleshooting GPOs.<br>• Experience with Microsoft Entra ID Connect.</p><br><br><p><br><strong>Personal qualities:</strong></p><br><br><p>• Rigor and organizational skills.<br>• Strict adherence to procedures and security requirements.<br>• Excellent analytical and incident resolution skills.<br>• Good communication and teamwork spirit.<br>• Ability to work under pressure and manage priorities.<br>• Strong awareness of cybersecurity and identity management issues.<br>&nbsp;</p><br><br> <br><br> </div>

<p>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.</li></ul><p><strong>Knowledge, Skills &amp; Abilities</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li></ul><p><strong>Abilities</strong></p><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li></ul><p>Note: Leadership role in 24x7 environment. Weekend and shift flexibility required.</p><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p>Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle.</li><li>Proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</li><li>Excellent communication skills, as well as the ability to provide leadership and direction to a professional team.</li><li>Good judgment in the balancing of customer, employee, and company objectives.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Dans le cadre du développement de ses activités et du renforcement de ses équipes, le&nbsp;<strong>Mövenpick Hotel et Casino Malabata Tanger</strong>&nbsp;recrute un <strong>Sales Manager</strong>.</p><br><p><strong>MISSION PRINCIPALE</strong></p><br><p>Gestion et suivi contractuel et financier des dossiers groupes à&nbsp; partir de la proposition, de la réservation, de la confirmation et de l’envoi du contrat.</p><br><p>Promouvoir, vendre, négocier et convertir des demandes de groupes afin de maximiser l’occupation et les revenus des centres de conférence de l’hôtel Mövenpick Hotel &amp; Casino Malabata.</p><br><p>Développer les portefeuilles clients, tout segment confondu mais surtout les segments Corporate, gouvernement et MICE.</p><br><p>En l’absence du Directeur Commercial et Marketing, le Sales Manager assurera&nbsp;:</p><br><ul><li>Le suivi de l’équipe commerciale, leurs réalisations et leurs objectifs,</li><li>Le suivi de tous les dossiers administratifs et techniques se relatant au département commercial,</li><li>Le suivi des relations intra départemental,</li><li>Le suivi des comptes ISO, RFP et relations avec le siège Mövenpick,</li><li>Le suivi de toutes les fonctions, dossiers presse, marketing et relations avec les clients.</li></ul><br>Description du poste<br><br><ul><li>Sa responsabilité principale est la vente et la finalisation de toutes les fonctions&nbsp; (soit Chambres, Banquet , Agences et Corporate ainsi que les points de ventes) et &nbsp;assurer des ventes maximales de l'espace public de l'hôtel</li><li>le Développement et la vente des restaurants en collaboration avec le département F&amp;B</li><li>Participer à l’élaboration de la stratégie commerciale, contrats de collaboration, communication et marketing</li><li>Participe à maximiser le chiffre d’affaire</li><li>Traite toute demande de réservation groupe en respectant les standards de performances de la chaîne dans un esprit de convivialité et de professionnalisme.</li><li>Organise et réalise la&nbsp; visite d’inspection de l’hôtel afin de mettre les clients en confiance et de convertir la demande, tout en maximisant le revenu.</li><li>Rédige les contrats en respectant les conditions de ventes des hôtels avec rigueur.&nbsp;</li><li>Travaille en étroite collaboration avec les autres services. Il transmet le dossier aux départements opérationnels via des BEOs et s’assure de la bonne prise en charge du client</li><li>Veille à ce que les clients respectent leurs engagements contractuels et prend toutes les mesures nécessaires et adéquates pour défendre les intérêts de l’hôtel.</li><li>Gère avec le client les contestations éventuelles concernant la politique d’annulation.</li><li>Prospecte de nouveaux clients.</li><li>Identifie à travers ses contacts de nouveaux clients potentiels.</li><li>Il veille au suivi et à la mise à jour des dossiers dont il a la charge, rentre toutes modifications éventuelles et informations nécessaires aux départements opérationnels en utilisant le système Opera qu’il maîtrise dans son intégralité.</li><li>Il est responsable du suivi de l’échéancier des versements des arrhes du contrat.</li><li>Il s’assure que toute modification de CA du groupe soit prise en compte et les dépôts correspondants effectués.</li><li>Il échange et fournit au Département Comptabilité toutes les informations nécessaires relatives aux dépôts et à la facturation des dossiers.</li><li><span>Il informe le directeur commercial de tout litige ou difficulté rencontrés avec les clients dans l’exécution</span></li></ul><br>Qualifications<br><br><p>Un minimum de 4 ans dans un poste similaire en tourisme/hôtellerie, issu(e) d'une formation en commerce /commerce international (master ou équivalent)</p><br><br>Informations supplémentaires<br><br><p><strong><em>Relations clientèle&nbsp;:</em></strong></p><br><p>D’excellente présentation, il doit constamment veiller à faire preuve d’amabilité et de courtoisie avec l’ensemble des personnes qu’il peut être amené à rencontrer au cours de l’exercice de son activité.</p><br><p><em>Finance/ Budgets&nbsp;:</em></p><br><p>Il manifeste en permanence dans l’exercice de son activité la prise en compte de l’intérêt de l’entreprise, dans le respect et <strong>la réalisation des budgets prédéfinis</strong> et procédures en vigueur au sein de l’établissement.</p><br><p><strong><em>Travail d’équipe&nbsp;:</em></strong></p><br><p>Il travaille en étroite collaboration avec ses collègues&nbsp;; complète et finalise en cas de besoin les taches entamées par les autres membres de l’équipe.</p><br><p><strong>Communication&nbsp;:</strong></p><br><p>Veille constamment à une communication courtoise et claire envers les clients avec lesquels il est en contact et avec l’ensemble de ses collègues de travail.</p><br><p>Il rédige des rapports d’activité précis et clairs.</p><br><p><strong>Standards &amp; Procédures&nbsp;:</strong></p><br><p>Connaissance et respect des standards et procédures en place dans l’hôtel.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>Main tasks:</p><br><br><p> Define the organization and workload for APLS merchandise flows in line with the brand's commercial strategy and store needs.</p><br><br><p> Monitor and analyze the performance of APLS orders and flows (service rate, deadlines, compliance) and implement corrective action plans.</p><br><br><p> Regularly place and track APLS import orders, ensuring their reliability and consistency with store needs.</p><br><br><p> Coordinate with Purchasing, Catman, and Logistics teams to ensure proper execution of supplies and product listings.</p><br><br><p> Collaborate with merchandising and store teams to optimize reception organization, product availability, and customer experience.</p><br><br><p> Optimize logistics and supply flows to ensure optimal product availability in a high-turnover environment.</p><br><br><p> Ensure proper adherence to procedures and standards related to APLS merchandise organization.</p><br><br><p> Guarantee compliance with hygiene, safety, quality standards, and internal/regulatory procedures.</p><br><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><p> Bachelor's degree to Master's degree (Bac+3 to Bac+5) in Economics, Management, Business, Logistics, or equivalent.</p><br><br><p> Proven experience of at least 3 years in a similar role related to merchandise organization, supply, or logistics in retail.</p><br><br><p> Excellent knowledge of APLS merchandise flows and the specifics of local convenience stores.</p><br><br><p>Key skills:</p><br><br><p> Analysis and management of logistics and commercial performance.</p><br><br><p> Management of merchandise flow organization and supplies.</p><br><br><p> Proficiency in order management tools and the information system related to the job.</p><br><br><p> Sense of organization and results-oriented.</p><br><br><p> Proactive and analytical skills.</p><br><br><p> Exemplary conduct, leadership, and excellent interpersonal skills.</p><br><br><p> Effective communication and teamwork.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p> <strong>Sofrecom Maroc</strong> stands out for its <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a <strong>notable innovation dimension</strong>, encouraging initiative, agility and experimentation. <strong>Structured processes</strong> ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. </p><br><br> <br> <br> Job : <p>Within the Morito Transverse team, which is a collaborative project with a mediation vision that offers shared services to secure, improve, and enrich calls to Back services.</p><br><br><p>The purpose of this mission is to carry out REST API modeling, their design/implementation, unit tests, as well as the design/implementation of exchanges with other IT systems, and the development and implementation of any necessary software and technical evolution.</p><br><br><p>In an IT environment of Agile development.</p><br><br><p><strong>1. As: Designer / Developer:</strong></p><br><br><ul><li>Modeling and design of the software solution</li><li>Programming and testing of objects and components</li><li>Writing technical documentation</li><li>Management of corrective and evolutionary maintenance</li><li>Participation in daily stand-ups</li><li>Mutual aid with developers (Intellij, Gitlab DIOD, Git, Spring, Hibernate, MariaDb)</li><li>Contribution to workload estimations for User Stories with the PO and the team</li><li>Contribution to the improvement loop of the entire team</li><li>Presenting achievements to the team to enhance group skills</li><li>Knowing one's local development environment</li><li>Integration into DEV and QPM environments</li><li>Evolving unit tests.</li><li>Discussion within the team on methods already used</li><li>Getting development choices approved by the team's software architect</li></ul><p><br><strong>2. Database modeling:</strong></p><br><br><ul><li>Modeling table evolutions in our database model</li><li>Getting the model approved by our software architect and the team lead</li><li>Producing a table creation script</li><li>Modifying database installation scripts to test the creation of table(s) with the team's existing tools in different environments</li></ul><p><br><strong>3. Application support:</strong></p><br><br><ul><li>Analyzing a potentially cross-functional incident with the various parties involved</li><li>Handling the incident and proposing a fix to the team</li><li>Verifying the priority of the fix with the IT Project Manager</li><li>Developing the fix and contributing to tests</li><li>Documenting workarounds for the Production team</li><li>Presenting the solutions and tools implemented.</li></ul> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Senior Team Leader carries out the standard tasks related to mission monitoring and personnel management for the site to which they are assigned. They also support the Site Manager on all issues related to mission administration and monitoring.</font></font></p><ul><li><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MISSIONS RELATED TO THE SITE MANAGER</font></font></h3></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and monitor new assignments for the site manager (analysis, dashboard monitoring, client contact, etc.)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversee the administrative management of all sites.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide functional and technical support to Administrative Assistants and Administrative Controllers/Assistants,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be the functional and technical liaison for the Etraq software with the Coordinator of Support and Resources.</font></font></li><li><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">TASKS RELATED TO OPERATIONAL MISSIONS</font></font></h3></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enter information related to the operational management of missions (traceability, hours, flashes) into the Etraq software,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and monitor requests and terms of assignment,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform administrative tasks that may be assigned under the authority of the Hierarchical Manager,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage supplies and purchases under the supervision of the Hierarchical Manager,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To complete the ranking.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the drafting of work instructions.</font></font></li><li><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">TASKS RELATED TO PERSONNEL MANAGEMENT</font></font></h3></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Under the supervision of the line manager, enter, verify and transmit to the HR department all information relating to personnel, and more specifically salary summaries, via the Etraq software.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transmit all information regarding contract monitoring to headquarters or temporary employment agencies (preparation of hiring files),</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage medical visits (monitoring of periodic visits),</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor staff absences (illness, work-related accidents, paid leave, recovery time, unjustified absences) and report the information to headquarters.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform various administrative tasks (standard, filing, etc.).</font></font></li><li><h3>REPORTING HIERARCHIQUE &amp; COMMUNICATION</h3></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Inform and communicate regularly to one's hierarchical superior about major administrative events.</font></font></li><li><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">QUALITY MANAGEMENT</font></font></h3></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply the procedures defined in the QMS.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>Ensure the organization and optimization of the availability of means and services while guaranteeing compliance with standards and the safety of property and people.<br>• Support and monitor external service providers<br>• Control and supervise the performance of services<br>• Ensure the application of Maroc Leasing procedures with external service providers<br>• Follow up and maintain dashboards for maintenance and building upkeep with the service provider.<br>• Monitor works and construction sites.<br>• Guarantee the maintenance and cleaning of the premises.<br>• Report on their activity<br>• Implement control measures to ensure the safety of people and the security of property<br>• Manage the storage and logistics of recovered assets (Stock In / Out, Appraisals, Inventories, …)<br>• Carry out technical monitoring<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Bac+3 Technical training;<br>Professional experience: 2 years minimum in a similar role.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.</p><br><br><p>At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.</p><br><br><p>Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!</p><br><br><br><p>We are seeking an experienced <b>Shift </b><b>IT/OT Engineer</b> with e<span>xperience according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.</span></p><br><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><ul><li><span>Proactively monitor the Terminal Technology Platform to predict and prevent incidents. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure. </span></li><li><span>Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required. </span></li><li><span>Install and replace end-user and IT/OT infrastructure hardware devices. </span></li><li><span>Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings. </span></li><li><span>Provide end-user support services according to agreed service level agreements. </span></li><li><span>Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure. </span></li><li><span>Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support. </span></li><li><span>Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations. </span></li><li><span>Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices. </span></li><li><span>Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.</span></li></ul><br><p><span>What are we looking for: </span></p><br><br><ul><li><span>In depth knowledge of end-user software and devices</span></li><li><span>In depth knowledge of local IT and OT infrastructure components</span></li><li><span>Experienced at working according to industry standard ITSM practices</span></li><li><span>Communicative – able to translate between technical and user language</span></li><li><span>Problem solving skills</span></li></ul><p><span>#LI-SS1&nbsp;</span></p><br><br><p><span>#LI-POST</span></p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>