وظائف مدير مكتب
١٩٦٢ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>Managing Sales Activities</strong></p>
<p> Manages sales efforts for the hotel including local corporate and social catering.</p>
<p> Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.</p>
<p> Responds to incoming catering opportunities for the hotel.</p>
<p> Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.</p>
<p> Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p>
<p> Closes the best opportunities for the hotel based on market conditions and hotel needs.</p>
<p> Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</p>
<p> Designs, develops and sells creative catered events.</p>
<p> Maximizes revenue by up-selling packages and creative food and beverage.</p>
<p> Manages catering sales revenue and operation budgets, and provides forecasting reports.</p>
<p> Develops menus which drive sales.</p>
<p> Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p>
<p> Participates in and practices daily service basics of the brand.</p>
<p> Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</p>
<p> Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.</p>
<p><strong>Providing Exceptional Customer Service</strong></p>
<p> Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.</p>
<p> Executes and supports the company s Customer Service Standards and hotel s Brand Standards.</p>
<p> Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</p>
<p> Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</p>
<p> Gains understanding of the hotel s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p>
<p> Develops a close working relationship with operations to ensure execution of strategies at the hotel level.</p>
<p> Additional Responsibilities </p>
<p> Performs other duties, as assigned, to meet business needs.</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p>
<p> High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Main Duties and Responsibilities</strong></p>
<ul>
<li>Secure the financial health and stability of the company</li>
<li>Oversee the overall accounting processes ensuring that proper books of accounts are maintained for effective financial control in accordance with corporate standards and local statutory requirements</li>
<li>Conceptualize a smooth and efficient recovery plan to ensure that all debts are collected in a timely manner and coordinate with the sales and legal departments on credit actions</li>
<li>Develop financial business modules based on need using adequate tools to assess project costs, profits and risks</li>
<li>Oversee the annual budget preparation and periodic forecasts and prepare periodic financial analysis of the company financial situation supporting management decision</li>
<li>Standardize accounting schedules and implement quality review processes</li>
<li>Prepare and implement various accounting treatments as per IFRS</li>
<li>Develop and review accounting policies and procedures to ensure compliance with IFRS</li>
<li>Identify opportunities for optimizing financial and accounting operations and systems, consolidate operating improvements and processes at departmental level and drive the transformation with the IT department</li>
<li>Ensure the timely preparation of monthly, quarterly and annual financial statements for the company and its related subsidiaries in compliance with IFRS and/or other guiding principles</li>
<li>Lead and participate as the key finance stakeholder in cross functional teams</li>
<li>Implement and drive the core financial processes and reporting activities including annual operating plans, long term plans and quarterly business reviews</li>
<li>Lead ad hoc financial analysis and root cause investigations</li>
<li>Oversee the accurate and timely reporting of government taxes</li>
<li>Monitor financial performance indicators, analyze trends and causes on unexpected variances</li>
<li>Oversee the company s regulatory and reporting requirements and implement risk mitigation strategies</li>
<li>Coordinate with the top management on the treasury/cash flow requirements of the group</li>
<li>Liaise with the Legal Department and auditors to properly establish new entities for the company in other countries</li>
<li>Oversee and ensure compliance with local/international laws and Midis code of conduct</li>
</ul>
<p><strong>Talent Development</strong></p>
<ul>
<li>Ensure that human capital and capabilities are aligned with the company HR strategy at a departmental level</li>
<li>Act as an agent of change and challenge departmental structures and processes to accompany change initiatives</li>
<li>Lead and coach the team cultivating empowerment and ownership</li>
<li>Develop capabilities and secure a solid succession plan</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p>
<p>Bachelor s degree in Finance, Accounting or any other related field</p>
<p><strong>Experience</strong></p>
<ul>
<li>Minimum 7 to 10 years of experience in Accounting & Finance operations</li>
<li>Strong technical background with solid accounting fundamentals</li>
<li>Proven experience managing end-to-end financial activities</li>
<li>Ability to ensure accuracy, compliance, and financial control</li>
<li>Hands-on exposure to reporting, reconciliations, and operational finance</li>
<li>Experience working in dynamic, fast-paced business environments.</li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p>We’re looking for a strong leader to manage one of our biggest region in Morocco, North with a portfolio of 10 cities including Rabat and Tangier</p><br><br><p>We're looking for someone who has a mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our partners, the strategic, innovative and creative thinking that's required to develop outside-the-box solutions, and the emotional intelligence and humility required to lead a fast-paced business and inspire a team of people. </p><br><br><br><p>BE A PART OF A TEAM WHERE YOU WILL:</p><br><br><ul><li><p>Lead a team in charge of managing a group of existing partners, cities and driving them to success.</p><br><br></li><li><p>Work together with the head of Regions and the functional heads to define winning sales, growth, and operations strategies for your cities, and own its implementation.</p><br><br></li><li><p>Build, manage an account management dream team, help them perform and inspire them to grow</p><br><br></li><li><p>Constantly look for ways to improve the service in your area, staying up to date in terms of news and trends, and looking after operational excellence.</p><br><br></li><li><p>Build, scale, communicate and maintain detailed reporting models to assist regional efforts, both on a strategic and operational level.</p><br><br></li><li><p>Assure your team establishes excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).</p><br><br></li><li><p>Work hard with your team, helping and guiding them during difficult negotiations to close important deals with top chains and smaller partners</p><br><br></li><li><p>Lead by example in accordance to our values and set high standards for the team.</p><br><br></li></ul> Qualifications <ul><li><p>You have +6 years of experience in consulting/business development/start-up or similar. </p><br><br></li><li><p>A strong track record of excellent performance delivering challenging KPIs and / or projects</p><br><br></li><li><p>Managerial, 360 view: good understanding of all the key drivers in a business P&L and how to affect them</p><br><br></li><li><p>Highly polished communication skills - speaking, writing, presenting and negotiating. Ability to work with remote teams through clear and concise communication</p><br><br></li><li><p>You are willing to travel several days per month in the cities under your ownership </p><br><br></li><li><p>Be an owner mindset: You are committed to growing Glovo in your cities, and digging deep to solve bottlenecks. You’re solution-oriented and don’t take no for an answer.</p><br><br></li><li><p>Ability to balance swift pace of execution with attention to detail</p><br><br></li><li><p>Superior analytical skills and willingness to roll up your sleeves to get it done</p><br><br></li><li><p>Excellent French, Arabic and English</p><br><br></li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Élabore des stratégies pour maximiser la rentabilité de l'outlet tout en maintenant des normes de service élevées.</li><li>Supervise la planification et l'exécution d'événements spéciaux et de promotions pour stimuler les ventes.</li><li>Analyse les performances financières de l'outlet et met en œuvre des mesures correctives lorsque nécessaire.</li><li>Assure la conformité aux normes d'hygiène alimentaire, de sécurité et de service à la clientèle. </li><li>Suit les tendances du marché et ajuste le menu et les offres en conséquence. </li><li>Gère les plaintes des clients de manière efficace et proactive pour assurer leur satisfaction. </li><li>Met en œuvre des initiatives visant à améliorer l'expérience client et à accroître la fidélité. </li><li>Coopère avec d'autres départements de l'hôtel pour assurer une expérience globale cohérente. </li><li>Maintient un inventaire adéquat des fournitures et des produits nécessaires au bon fonctionnement de l'outlet. </li><li>Implique le personnel dans des séances de formation continue pour maintenir un niveau de service exceptionnel.</li><li>Évalue les performances individuelles des membres de l'équipe et identifie des opportunités d'amélioration.</li><li>Participe aux réunions de gestion pour discuter des objectifs et des stratégies globales de l'hôtel. </li><li>Représente l'outlet lors d'événements promotionnels ou de salons pour accroître la visibilité. </li><li>Utilise des données et des analyses pour prendre des décisions éclairées sur les promotions, les menus, etc. </li><li>Gère les aspects administratifs de l'outlet, y compris la gestion des budgets et des rapports financiers.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation</strong></p><br><ul><li>Diplôme Bac+3 / Bac+5 en Management Hôtelier, Hôtellerie, Tourisme, Gestion ou domaine équivalent.</li><li>Expérience professionnelle d'au moins 3 ans au sein du département de restauration, idéalement dans un établissement haut de gamme ou de luxe.</li></ul><p><strong>Compétences techniques :</strong></p><br><ul><li>Excellente maîtrise des opérations de restauration et de la gestion quotidienne d'un ou plusieurs points de vente (restaurant, bar, lounge, room service, etc.).</li><li>Bonne maîtrise de la gestion financière, incluant l'élaboration des budgets, le suivi des indicateurs de performance, le contrôle des coûts et l'optimisation de la rentabilité.</li><li>Connaissance approfondie des normes d'hygiène, de sécurité alimentaire et des réglementations applicables au secteur de la restauration.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacité à veiller à leur application quotidienne afin de garantir l'excellence du service.</li></ul><p><strong>Qualités personnelles :</strong></p><br><ul><li>Excellentes compétences en leadership, avec une aptitude à encadrer, motiver et développer les équipes dans une démarche d'excellence opérationnelle et de qualité de service.</li><li>Excellentes capacités d'analyse, de prise de décision et de résolution de problèmes dans un environnement exigeant et en constante évolution.</li><li>Forte orientation client et sens aigu de l'excellence opérationnelle, garantissant une expérience personnalisée et mémorable pour chaque hôte.</li><li>Excellentes aptitudes en communication, en gestion des relations clients et en résolution de situations complexes.</li><li>Sens de l'organisation, rigueur et capacité à gérer efficacement les priorités dans un environnement dynamique et exigeant.</li><li>Esprit d'initiative, autonomie et forte capacité de prise de décision.</li><li>Engagement constant dans l'amélioration de la satisfaction client et l'optimisation des processus opérationnels.</li></ul><p><strong>Langues :</strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p>You create and implement the innovation/renovation strategy that is aligned with the brand vision to drive sustainable growth.</p><br><p><b>How you will contribute</b></p><br><p>You will work with others in Mondelēz International to determine an innovation strategy and priorities to enable consumer-centric brand growth and execute commercial innovation plans on innovation based on identified goals. In partnership with brand teams, you will define and deliver plans to renovate the core brand and to strengthen the entire portfolio through innovation and renovation. You will also manage the portfolio (which includes brand architecture). In this role, you are accountable for revenue and profit, sharing objectives as they relate to innovation, and monitoring performance against key performance indicators. Based on your deep consumer insights, brand strategy and positioning, you will integrate innovation into marketing communication plans and campaigns.</p><br><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Marketing, ideally in a matrix environment in the consumer goods industry</li><li>Developing and marketing product innovations at a cross-country level</li><li>Working effectively with other marketing disciplines and with cross-functional teams</li><li>Working with design, innovation and research agencies</li><li>Analytical and creative skills—a balance of commercial and strategic acumen</li><li>Understanding consumers</li><li>Communicating effectively, verbally and in writing, and executive presentation skills</li></ul><p><b><u>More about this role</u></b></p><br><p><span><span><b>What you need to know about this position:</b></span></span></p><br><p><span><span><b><u>Category Strategy Development:</u></b></span></span></p><br><ul><li><span><span>Develop and implement a comprehensive marketing strategy for the </span></span>Baked Snacks & Chocolates Category, aligned with Mondelēz’s global objectives and local market needs.</li><li><span><span> Conduct thorough market analysis, including consumer insights, competitive analysis, and trend identification, to inform strategic decisions.</span></span></li><li><span><span>Identify and evaluate new product opportunities and market expansion strategies.</span></span></li></ul><p><span><span><b><u>Chocolate & Baked Snack Brand Management:</u></b></span></span></p><br><ul><li><span><span>Oversee the development and execution of brand marketing plans, including advertising, promotion, digital marketing, and public relations with the global/regional brand strategy while adapting to local consumer preferences.</span></span></li><li><span><span> Ensure brand consistency across all marketing channels and touchpoints.</span></span></li><li><span><span> Manage the brand budget and track marketing performance against key metrics.</span></span></li><li><span><span>Manage the brand portfolio, driving innovation and new product development to meet consumer demand and market trends.</span></span></li></ul><p><span><span><b><u>Product Innovation:</u></b></span></span></p><br><ul><li><span><span>Collaborate with R&D, Strategy & Insights, and Sales teams to identify and develop new product innovations that meet consumer needs and drive category growth.</span></span></li><li><span><span>Lead the launch of new products, including developing marketing plans, sales materials, and promotional activities.</span></span></li></ul><p><span><span><b><u>Market Analysis & Insights:</u></b></span></span></p><br><ul><li><span><span> Utilize consumer research and data analysis to understand consumer behavior, preferences, and motivations.</span></span></li><li><span><span> Translate consumer insights into actionable marketing strategies and product development initiatives.</span></span></li><li><span><span> Monitor and analyze consumer feedback and adjust marketing plans accordingly.</span></span></li></ul><p><span><span><b><u>Integrated Marketing Campaigns:</u></b></span></span></p><br><ul><li><span><span>Lead the development and execution of integrated marketing campaigns across multiple channels (digital, social media, TV, in-store, etc.).</span></span></li><li><span><span>Collaborate with cross-functional teams (sales, finance, supply chain) to ensure alignment and successful implementation of marketing initiatives.</span></span></li><li><span><span>Communicate effectively with senior management and other stakeholders on category.</span></span></li></ul><p><span><span><b><u>Budget Management:</u></b></span></span></p><br><ul><li><span><span>Manage the marketing budget for Chocolate & Baked Snack categories, ensuring efficient allocation of resources to maximize ROI.</span></span></li><li><span><span>Monitor and report on campaign performance, adjusting strategies as needed to meet financial targets.</span></span></li><li><span><span> Track marketing spend and ensure that it is aligned with budget guidelines.</span></span></li><li><span><span> Analyze marketing ROI and make recommendations for optimizing marketing spend.</span></span></li></ul><p><span><span><b><u>Performance Monitoring & Reporting:</u></b></span></span></p><br><ul><li><span><span>Monitor and analyze key performance indicators (KPIs) such as market share, sales growth, brand awareness, and customer satisfaction.</span></span></li><li><span><span>Prepare regular reports on category performance and present findings to senior management.</span></span></li><li><span><span>Identify and address performance gaps and develop corrective action plans.</span></span></li></ul><p><span><span><b><u>Stakeholder Management:</u></b></span></span></p><br><ul><li><span><span>Act as the key point of contact for internal and external stakeholders, including global teams, local partners, and agencies.</span></span></li><li><span><span>Ensure effective communication and collaboration to drive category success.</span></span></li></ul><p><span><span><b>What extra ingredients you will bring:</b></span></span></p><br><ul><li><span><span>Effective communication (verbal & written) and strong presentation skills.</span></span></li><li><span><span>Strong leadership to influence core stakeholders.</span></span></li><li><span><span>Strong strategic thinking and analytical skills.</span></span></li><li><span><span>Proven ability to manage complex projects and lead cross-functional teams.</span></span></li><li><span><span>Creative mindset with a passion for brand building.</span></span></li><li><span><span>Proficient in digital marketing, consumer insights, and market analysis.</span></span></li><li><span><span>Experience in the consumer-packaged goods (CPG) industry is highly preferred.</span></span></li></ul><p><span><span><b>Education / Certifications:</b></span></span></p><br><ul><li><span><span> Master’s degree in marketing or equivalent</span></span></li></ul><p><span><span><b>Job specific requirements:</b></span></span></p><br><ul><li><span><span>Min 7 - 10 years of progressive experience in marketing, with a focus on brand management and category management.</span></span></li><li><span><span>Demonstrated success in developing and executing marketing strategies that drive business results.</span></span></li><li><span><span>Ability to manage multi-brand</span></span></li><li><span><span>Experience with market research tools and techniques</span></span></li></ul>No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. <p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularBrand & Portfolio ManagementMarketing </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You create and implement the innovation/renovation strategy that is aligned with the brand vision to drive sustainable growth.</p><p>How you will contribute</p><p>You will work with others in Mondel z International to determine an innovation strategy and priorities to enable consumer-centric brand growth and execute commercial innovation plans on innovation based on identified goals. In partnership with brand teams, you will define and deliver plans to renovate the core brand and to strengthen the entire portfolio through innovation and renovation. You will also manage the portfolio (which includes brand architecture). In this role, you are accountable for revenue and profit, sharing objectives as they relate to innovation, and monitoring performance against key performance indicators. Based on your deep consumer insights, brand strategy and positioning, you will integrate innovation into marketing communication plans and campaigns.</p><p>What you will bring</p><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>Marketing, ideally in a matrix environment in the consumer goods industry</li><li>Developing and marketing product innovations at a cross-country level</li><li>Working effectively with other marketing disciplines and with cross-functional teams</li><li>Working with design, innovation and research agencies</li><li>Analytical and creative skills a balance of commercial and strategic acumen</li><li>Understanding consumers</li><li>Communicating effectively, verbally and in writing, and executive presentation skills</li></ul><p>More about this role</p><p>What you need to know about this position:</p><p>Category Strategy Development: Develop and implement a comprehensive marketing strategy for the Baked Snacks & Chocolates Category, aligned with Mondel z s global objectives and local market needs. Conduct thorough market analysis, including consumer insights, competitive analysis, and trend identification, to inform strategic decisions. Identify and evaluate new product opportunities and market expansion strategies.</p><p>Chocolate & Baked Snack Brand Management: Oversee the development and execution of brand marketing plans, including advertising, promotion, digital marketing, and public relations with the global/regional brand strategy while adapting to local consumer preferences. Ensure brand consistency across all marketing channels and touchpoints. Manage the brand budget and track marketing performance against key metrics. Manage the brand portfolio, driving innovation and new product development to meet consumer demand and market trends.</p><p>Product Innovation: Collaborate with R&D, Strategy & Insights, and Sales teams to identify and develop new product innovations that meet consumer needs and drive category growth. Lead the launch of new products, including developing marketing plans, sales materials, and promotional activities.</p><p>Market Analysis & Insights: Utilize consumer research and data analysis to understand consumer behavior, preferences, and motivations. Translate consumer insights into actionable marketing strategies and product development initiatives. Monitor and analyze consumer feedback and adjust marketing plans accordingly.</p><p>Integrated Marketing Campaigns: Lead the development and execution of integrated marketing campaigns across multiple channels (digital, social media, TV, in-store, etc.). Collaborate with cross-functional teams (sales, finance, supply chain) to ensure alignment and successful implementation of marketing initiatives. Communicate effectively with senior management and other stakeholders on category.</p><p>Budget Management: Manage the marketing budget for Chocolate & Baked Snack categories, ensuring efficient allocation of resources to maximize ROI. Monitor and report on campaign performance, adjusting strategies as needed to meet financial targets. Track marketing spend and ensure that it is aligned with budget guidelines. Analyze marketing ROI and make recommendations for optimizing marketing spend.</p><p>Performance Monitoring & Reporting: Monitor and analyze key performance indicators (KPIs) such as market share, sales growth, brand awareness, and customer satisfaction. Prepare regular reports on category performance and present findings to senior management. Identify and address performance gaps and develop corrective action plans.</p><p>Stakeholder Management: Act as the key point of contact for internal and external stakeholders, including global teams, local partners, and agencies. Ensure effective communication and collaboration to drive category success.</p><p>What extra ingredients you will bring:</p><ul><li>Effective communication (verbal & written) and strong presentation skills.</li><li>Strong leadership to influence core stakeholders.</li><li>Strong strategic thinking and analytical skills.</li><li>Proven ability to manage complex projects and lead cross-functional teams.</li><li>Creative mindset with a passion for brand building.</li><li>Proficient in digital marketing, consumer insights, and market analysis.</li><li>Experience in the consumer-packaged goods (CPG) industry is highly preferred.</li></ul><p>Education / Certifications:</p><p>Master s degree in marketing or equivalent</p><p>Job specific requirements:</p><p>Min 7 - 10 years of progressive experience in marketing, with a focus on brand management and category management. Demonstrated success in developing and executing marketing strategies that drive business results. Ability to manage multi-brand Experience with market research tools and techniques</p><p>No Relocation support available</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Marketing, ideally in a matrix environment in the consumer goods industry</li><li>Developing and marketing product innovations at a cross-country level</li><li>Working effectively with other marketing disciplines and with cross-functional teams</li><li>Working with design, innovation and research agencies</li><li>Analytical and creative skills a balance of commercial and strategic acumen</li><li>Understanding consumers</li><li>Communicating effectively, verbally and in writing, and executive presentation skills</li><li>Effective communication (verbal & written) and strong presentation skills.</li><li>Strong leadership to influence core stakeholders.</li><li>Strong strategic thinking and analytical skills.</li><li>Proven ability to manage complex projects and lead cross-functional teams.</li><li>Creative mindset with a passion for brand building.</li><li>Proficient in digital marketing, consumer insights, and market analysis.</li><li>Experience in the consumer-packaged goods (CPG) industry is highly preferred.</li><li>Min 7 - 10 years of progressive experience in marketing, with a focus on brand management and category management.</li><li>Demonstrated success in developing and executing marketing strategies that drive business results.</li><li>Ability to manage multi-brand</li><li>Experience with market research tools and techniques</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</p><p>Main Duties and Responsibilities</p><ul><li>To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.</li><li>To escort guests and familiarise them with facilities and services.</li><li>To produce and distribute relevant information lists to other departments.</li><li>To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.</li><li>To take reservations, amendments and handle general enquiries regarding bookings.</li><li>To prepare all pre-registration for the following day's arrivals.</li><li>To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.</li><li>To handle all facsimiles, e-mails and typing as requested.</li><li>To be able to multitask and work in a demanding environment</li><li>To give a detailed hand over to the oncoming shift.</li><li>To ensure a high standard of grooming, deportment and personal hygiene.</li><li>To adhere to health and safety, fire and bomb procedures laid down by the hotel.</li><li>To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.</li><li>To assist all other Front Office departments whenever needed as long as previously trained for.</li><li>To be a welcoming and attentive presence in the Lobby.</li><li>To perform all task to Four Seasons standards.</li><li>To develop all task regarding the night shift.</li><li>To be able to easily interact with guest and deal with basic complains.</li><li>See attached the Four Seasons Core Standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>We are looking for a talented and experienced <strong>Property Management Office Manager</strong> to contribute to our continued success. This key position will allow you to be at the heart of the business, managing a portfolio of properties and ensuring customer satisfaction. You will work in a stimulating and collaborative environment within a company.</p><br><br><p>Your main mission will be to <strong>optimize the management and profitability of a property portfolio</strong>. You will need to effectively manage relationships with owners and tenants, ensure the proper maintenance of buildings, and guarantee regulatory compliance. You will contribute to the company's growth by developing new opportunities and improving management processes. A major objective will be to ensure customer satisfaction and tenant loyalty while maximizing rental income.</p><br><br><p>As a <strong>Property Management Office Manager</strong>, your main tasks will include:</p><br><br><ul><li>Rental management: tenant search, file preparation, lease drafting, rent collection.</li><li>Technical management: monitoring building maintenance, managing repairs and works, supervising service providers.</li><li>Administrative management: charge tracking, preparation of management accounts, litigation management.</li><li>Business development: prospecting new clients, negotiating financial terms.</li><li>Client relations: managing requests and complaints, conflict resolution.</li></ul><p>You will also be responsible for supervising the property management office team and ensuring the proper application of internal procedures.</p><br><br> <br> <br> Required profile : <p>To succeed in this role, it is essential to have a <strong>Master's degree or higher</strong> (Bac+4 or equivalent). A specialization in <strong>Business or Real Estate</strong> is highly appreciated. This level of education will demonstrate your academic skills and expertise in the real estate sector.</p><br><br><p>We are looking for someone with at least <strong>5 years</strong> of experience in a similar role. Your past experience should have highlighted your ability to manage a property portfolio, maintain effective relationships with clients, and optimize management processes. This professional experience will be a major asset for succeeding in this demanding and rewarding role.</p><br><br><p>In addition to your academic qualifications and experience, you must possess certain key skills:</p><br><br><ul><li><strong>Excellent management and organizational skills:</strong> you must be able to manage multiple tasks simultaneously and prioritize effectively.</li><li><strong>Exceptional interpersonal skills:</strong> you must be comfortable communicating with clients, owners, tenants, and service providers.</li><li><strong>Proficiency in computer tools:</strong> good knowledge of property management software is an asset.</li><li><strong>Results-oriented and rigorous:</strong> you must be able to work independently and meet deadlines.</li><li><strong>Adaptability and problem-solving skills:</strong> you must be able to handle unexpected situations and find effective solutions.</li></ul><p>If you see yourself in this profile, <strong>do not hesitate to apply now!</strong></p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <div> </div> <div> <b>About the role:</b> </div> <div> </div> <div>The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Office Manager.</div> <div> </div> <div> <b>What you will do:</b> </div> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible </li> <li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </li> <li> <div>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, by phone or through Chat.</div> </li> <li> <div>Resolve guest complaints, and find opportunities to recognize and personalize the experience for all guests.</div> </li> </ul> <div> </div> <div> <b>What you bring:</b> </div> <ul> <li>One + years experience working within a luxury hotel or similar environment is considered an asset </li> <li>Excellent interpersonal skills and communication skills </li> <li>Cross cultural sensitivity, and customer service orientation </li> <li>Guest centricity and understanding the importance of guest s preferences. <div> </div> </li> </ul> <div> <b>Skills:</b> </div> <div> </div> <div>Education: High school education or equivalent experience.</div> <div>Experience: Experience in a luxury brands</div> <div>Fluent in French, Arabic and English.</div> <div> </div> <div><br></div> <div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>
<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<p>As part of the group IT department, you will be responsible for the administration, implementation, configuration, maintenance, security, and management of IT systems and resources for the Digital Virgo Morocco subsidiary. MAIN ACTIVITIES Objectives set by the IT department: Be the guarantor and ambassador of the internal IT service on site. Contribute to the evolution of the IS (cloud strategy, virtualization, tool convergence, workstation security). Supervise & implement evolution projects according to needs. Participate in the development of dashboards to precisely track the on-site IT environment. Monitor technological evolutions and be a force for proposals to management. Installation, maintenance, and security of the local IT environment: Configure workstations and various peripheral equipment, as well as the software environment required for the user’s tasks and functions, in compliance with the IT department’s technological orientations and procedures. Supervise the information network infrastructure and ensure its operation and security. In coordination with the group IT office manager, and under the responsibility of the local infrastructure manager, implement evolution projects according to user needs in compliance with group standards. Manage subcontracting: calls for tenders, selection of service providers, contract management, technical monitoring. Manage the local internal IT service budget: ensure control of budgets related to information system evolution, supervise the purchase of IT equipment and software, manage license pools.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Profile required: Bac +3 Bac +4 in IT, systems, and networks. Proven experience in a similar role (at least 3 years). Proficiency in Windows Server environments, Active Directory, O365, VPN, network security, firewalls, IP telephony. Good level of communication in French and English (written and oral). Sense of service, rigor, autonomy, and team spirit.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Oversees daily front office operations, including guest check-in, check-out, reservation management, and concierge services. Develops and maintains efficient check-in procedures to ensure a smooth and welcoming guest experience. Assists in the ongoing training of front office staff to ensure professional and courteous interactions with guests. Coordinates with other departments to anticipate guest needs and resolve issues promptly. Implements strategies to maximize room occupancy and optimize revenue. Handles guest complaints professionally, finding appropriate solutions to ensure guest satisfaction. Attends regular front office staff performance reviews and provides constructive feedback. Ensures compliance with hotel safety and hygiene standards and procedures. Develops strong relationships with regular guests and loyalty program members. Implements security procedures to protect hotel property and guest confidentiality. Organizes regular briefings to ensure staff are informed of current events and promotions. Coordinates scheduling to ensure adequate coverage during peak periods.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience and training</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) / Master's degree (Bac+5) in Hotel Management, Hospitality, Tourism, Management or equivalent field.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience of at least 3 years within the Front Office department, ideally in a high-end or luxury establishment.</font></font></li>
</ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills:</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of daily reception operations and procedures related to welcoming, arrivals, departures and managing customer requests.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to assist the Front Office Manager in the organization, monitoring and optimization of department activities.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of hotel management systems (PMS) and office tools, including Microsoft Office.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of LQA (Leading Quality Assurance) standards and ability to actively contribute to their compliance on a daily basis.</font></font></li>
</ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal qualities:</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong organizational skills, meticulousness, and excellent prioritization skills.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reactivity, flexibility and the ability to evolve in a demanding and constantly changing environment.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit, autonomy and a strong results orientation.</font></font></li>
</ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES :</font></font></p>
<ul>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French and English, both spoken and written.</font></font></li>
<li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in a third language is an asset.</font></font></li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Under the supervision of the Country Director, the Sales Manager is responsible for increasing both corporate sales and general enrollment for Amideast s English language and testing products. The geographic focus is on greater Rabat, yet sales could be generated from any part of the country, recognizing Amideast offers some online English courses and many testing solutions can be administered virtually in any Moroccan city with approved testing facilities. The Sales Manager will expand and maintain key sales relationships with Moroccan enterprises, corporations, ministries, universities and NGOs. This will involve coordinating all related sales activities with relevant Amideast staff which includes the Customer Service/Front Desk staff, Department of Finance and the Country Director. The Sales Manager is primarily responsible for meeting and exceeding agreed upon quarterly sales targets, as well as broadening Amideast s client base. This is a salaried position with commission tied to sales.</p><p><b>RESPONSIBILITIES</b></p><ul><li>Solicit new sales opportunities for English language services and testing products through phone calls and visits to potential clients in and around Rabat and neighboring cities, excluding Casablanca</li><li>Forecast sales targets as per the annual budget and business plan and ensure they are met, ensuring growth of each of the various products</li><li>Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors</li><li>Establish sales objectives by forecasting and developing quarterly sales quotas for different sectors, particularly relating to ETS products</li><li>Provide market feedback to senior staff regarding competitive offerings and generate product development ideas</li><li>Provide expertise on selling prices in conjunction with relevant Amideast staff by monitoring costs, competition, and supply and demand</li><li>Produce weekly sales reports and communicate regularly with the Country Director and Casablanca General Office Manager regarding sales developments</li><li>Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks; participating in professional societies</li><li>Maintain excellent technical understanding of all products</li><li>Contribute ideas and expertise in the strategic marketing and development of new and existing products in both English and testing</li><li>Represent Amideast at various conferences and sales conventions or fairs through presentations, and attendance at booths</li><li>Provide the Finance Manager and relevant accounting staff with a monthly accounting of sales, with purchase order back-up, to ensure timely billing</li><li>Act as the lead liaison with all accounts to ensure timely payment</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : A university degree equivalent to a license or higher in business or marketing</p><p>Experience : 10 years of relevant professional experience, including at least 2 years of sales experience in which the applicant developed a client base through direct sales and marketing; excellent negotiation skills, proven track record of successfully pitching for new business</p><p>Language : Strong English, fluent French, and fluent Arabic</p><p>Knowledge : Intimate understanding of the Moroccan business and educational community; ability to bring an existing professional network a plus</p><p>Mobility : Ability to drive self to sales visits and conduct periodic visits to other cities and towns independently as thhis job involves local travel. Transportation reimbursement, phone and laptop will be provided. Ownership of a car will be necessary.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>
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Job : <p>As part of its development, our client is looking for a Security Officer to strengthen its on-site security system.</p><br><br><p><strong>YOUR MISSIONS</strong><br>Reporting to the Site Security Manager (RSS), you will perform the following tasks:<br> Ensure the protection of people, property, and information.<br> Monitor and control the activities of Security service providers on the site.<br> Operate, configure, and maintain video surveillance systems, IP cameras, and access control systems.<br> Supervise low-current networks associated with Security equipment, diagnose malfunctions, and manage service provider interventions.<br> Maintain the badge office; process requests and complaints from HR and other departments.<br> Contribute to controlling the correct application of Security rules and procedures.<br> Participate in promoting a Security culture on the site.</p><br><br><br> <br> <br> Required profile : <p><strong>PROFILE WANTED</strong><br>Technical skills:<br> Technical training in electronic security, networks, or electrical engineering.<br> Experience in video surveillance, IP cameras, and access control.<br> Good command of low-current networks / cold network.<br> Skills in installation, configuration, maintenance, and diagnosis of electronic security systems.<br> Knowledge of video supervision and access control software.<br> Ability to analyze technical incidents and follow up with service providers.</p><br><br><p>Experience:<br> At least 3 years or more of experience in law enforcement (or similar professional experience).</p><br><br> <br><br> </div>
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Job : <p>Under the responsibility of the Transit Manager, the Transit Clerk will have the following tasks:</p><br><br><p>Handle the administrative follow-up of import and export files.<br>Prepare and check transit documents (invoices, packing lists, bills of lading, certificates, etc.).<br>Follow customs clearance operations with freight forwarders and relevant authorities.<br>File and archive documents related to transit operations.</p><br><br> <br> Required profile : <p>High school diploma or equivalent (Bac) or a 2-year college degree (Bac+2) in Logistics, Commerce, Management, or equivalent.<br>Previous experience in transit, logistics, or transport is an advantage.<br>Good command of office tools, especially Microsoft Excel.<br>Good command of French, both written and spoken.<br>Knowledge of import procedures is a plus.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Clayens NP Morocco</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the heart of its organization. A close management approach supports guidance, empowerment and skills development within a caring environment. This dynamic is underpinned by a solid <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. It is complemented by a moderate <strong>innovation dimension</strong>, while a less dominant <strong>competitive component</strong> supports a balanced results-driven approach.
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<br> Job : <p>Reporting to the Site Manager, you will be responsible for the commercial development and retention of a portfolio of strategic accounts. You will be in charge of managing the entire sales cycle, from identifying business opportunities to negotiation, contracting, and project monitoring.</p><br><br><p>Main missions:</p><br><br><ul><li>Identify and prospect for clients and business opportunities in line with the company's commercial strategy;</li><li>Develop turnover and retain a portfolio of key accounts;</li><li>Analyze customer needs and propose suitable solutions in collaboration with technical teams;</li><li>Respond to technical consultations and requests for proposals (RFQs);</li><li>Participate in the development of commercial offers and quotes;</li><li>Manage commercial negotiations and ensure the conclusion of contracts;</li><li>Act as the interface between clients and internal teams: Design Office, R&D, Production, Quality, and Project Managers;</li><li>Follow projects until the qualification of initial samples;</li><li>Monitor margins, business profitability, and commercial performance indicators;</li><li>Conduct commercial and competitive intelligence and provide weekly reports to management.</li></ul><p>These responsibilities correspond to the main areas of activity detailed in the job description: commercial strategy, portfolio development, technical pre-sales, tenders, and performance monitoring.</p><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>Master's degree (Bac+5) from an Engineering School, Business School, or equivalent training;</li><li>Professional experience of at least 3 to 5 years in a similar role;</li><li>Mandatory experience in the industrial, automotive, or aeronautical sector, particularly in the plastics industry;</li><li>Good understanding of industrial processes and technical environments;</li><li>Experience in managing and developing strategic accounts;</li><li>Proficiency in the complete sales cycle, tenders, commercial negotiation, and closing;</li><li>Ability to read and understand specifications and technical requirements;</li><li>Proficiency in IT tools: Office Suite, ERP, and CRM;</li><li>Fluent French and English are essential;</li><li>Availability for professional travel in Morocco and internationally.</li></ul><p>Qualities sought: excellent interpersonal skills, negotiation skills, results-oriented, autonomy, rigor, analytical thinking, adaptability, and ability to work with multidisciplinary teams.</p><br><br> <br><br> </div>