وظائف مدير منطقة - الرباط المغرب
٦٩ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p>
<p> </p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >TECHNICAL ENVIRONMENT AND NECESSARY EXPERTISE.</font></font></p> <p><font dir="auto" ><font dir="auto" > Analyze the functional specifications (User Stories) to define the test cases</font></font></p> <p><font dir="auto" ><font dir="auto" > Write and execute test scenarios in Gherkin language</font></font></p> <p><font dir="auto" ><font dir="auto" > Test and validate REST APIs with tools like Postman</font></font></p> <p><font dir="auto" ><font dir="auto" > Build and maintain relevant datasets for testing</font></font></p> <p><font dir="auto" ><font dir="auto" > Manage testing and quality monitoring with the Jira XRAY tool</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply the principles of software quality assurance, in particular ISTQB</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply agile methods, especially Scrum</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" > Communicating clearly and effectively in writing and orally in French for smooth interactions with the profession and teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > Analyze situations and propose appropriate solutions while identifying areas for improvement.</font></font></p> <p><font dir="auto" ><font dir="auto" > Respecting deadlines while maintaining high standards of quality and excellence</font></font></p> <p><font dir="auto" ><font dir="auto" > Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply a mindset of continuous improvement to optimize practices and results.</font></font></p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >TECHNICAL ENVIRONMENT AND NECESSARY EXPERTISE</font></font></p> <p><font dir="auto" ><font dir="auto" > Design, develop, and maintain automated test scripts using Selenium/Java, Playwright/Typescript, or Karat DSL</font></font></p> <p><font dir="auto" ><font dir="auto" > Analyze the functional specifications (User Stories) to define automated test cases. Use the Gherkin language to define test scenarios.</font></font></p> <p><font dir="auto" ><font dir="auto" > Test and validate REST APIs with tools like Postman</font></font></p> <p><font dir="auto" ><font dir="auto" > Set up and manage CI/CD pipelines for test automation with Jenkins or GitLab CI</font></font></p> <p><font dir="auto" ><font dir="auto" > Build and maintain relevant datasets for automated testing</font></font></p> <p><font dir="auto" ><font dir="auto" > Manage testing and quality monitoring with the Jira XRAY tool</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply the principles of software quality assurance, in particular ISTQB</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply agile methods, especially Scrum</font></font></p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p><font dir="auto" ><font dir="auto" > Bac+5 degree (engineering school or university) oriented towards computer science, or equivalent experience.</font></font></p> <p> Exp rience de 3 7 ans en QA Automation Fullstack.</p> <p><font dir="auto" ><font dir="auto" > Communicating clearly and effectively in writing and orally in French for smooth interactions with professionals and teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > Analyze situations and propose appropriate solutions while identifying areas for improvement.</font></font></p> <p><font dir="auto" ><font dir="auto" > Respecting deadlines while maintaining high standards of quality and excellence</font></font></p> <p><font dir="auto" ><font dir="auto" > Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals</font></font></p> <p><font dir="auto" ><font dir="auto" > Apply a mindset of continuous improvement to optimize practices and results.</font></font></p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p> <strong><font dir="auto" ><font dir="auto" >Job Description</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >We are looking for an </font></font><strong><font dir="auto" ><font dir="auto" >experienced QA engineer</font></font></strong><font dir="auto" ><font dir="auto" > to strengthen our QA team, ensuring product quality throughout the development cycle. The role covers </font></font><strong><font dir="auto" ><font dir="auto" >functional web and mobile testing</font></font></strong><font dir="auto" ><font dir="auto" > , </font></font><strong><font dir="auto" ><font dir="auto" >API testing</font></font></strong><font dir="auto" ><font dir="auto" > , and </font></font><strong><font dir="auto" ><font dir="auto" >active contribution to mobile test automation</font></font></strong><font dir="auto" ><font dir="auto" > within an </font></font><strong><font dir="auto" ><font dir="auto" >Agile/SAFe framework.</font></font></strong> </p> <p> <strong><font dir="auto" ><font dir="auto" >Your responsibilities:</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Functional testing & validation of User Stories</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Analyze user stories and </font></font><strong><font dir="auto" ><font dir="auto" >design tests based on acceptance criteria</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Participate in the </font></font><strong><font dir="auto" ><font dir="auto" >drafting and clarification of acceptance criteria</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Prepare the </font></font><strong><font dir="auto" ><font dir="auto" >datasets</font></font></strong><font dir="auto" ><font dir="auto" > necessary for the tests</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize, prioritize, and execute tests within the sprint</font></font></li> <li>Tests Web, <strong>tests mobile (iOS / Android)</strong> et tests UAT</li> <li><font dir="auto" ><font dir="auto" >Ensuring relevant </font><font dir="auto" >and risk-oriented </font></font><strong><font dir="auto" ><font dir="auto" >test coverage</font></font></strong><font dir="auto" ></font></li> <li><font dir="auto" ><font dir="auto" >Communicate progress and quality alerts to the team</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" > Tests of non r egression (NRT)</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Identify the </font></font><strong><font dir="auto" ><font dir="auto" >impact areas</font></font></strong><font dir="auto" ><font dir="auto" > and points of attention</font></font></li> <li><font dir="auto" ><font dir="auto" >Prioritize and execute regression tests</font></font></li> <li><font dir="auto" ><font dir="auto" >Adapt the TNR scope according to project risks and constraints</font></font></li> <li><font dir="auto" ><font dir="auto" >Communicate progress and results regularly.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" > Anomaly Management</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Identify, investigate and reproduce the anomalies</font></font></li> <li><font dir="auto" ><font dir="auto" >Write clear and complete bug tickets in </font></font><strong><font dir="auto" ><font dir="auto" >JIRA/XRAY</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Describe the anomalies (front/back)</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure retesting and follow-up until correction</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" > Test automation (primarily mobile)</font></font></p> <ul> <li><br></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>Qualifications : </strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >4-7 years of experience </font></font><strong><font dir="auto" ><font dir="auto" >in a similar position</font></font></strong> </p> </li> <li><font dir="auto" ><font dir="auto" >An ISTQB Foundation or Advanced certification is a valuable asset.</font></font></li> </ul> <p> <strong><font dir="auto" ><font dir="auto" >LANGUAGES</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >French: current</font></font></strong> </li> <li> <strong><font dir="auto" ><font dir="auto" >English: fluent</font></font></strong></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" ><b>Job Description </b></font></font><div> <p><font dir="auto" ><font dir="auto" >We are looking for a Dynamics 365 Expert to join our team and contribute to the deployment, customization, and optimization of the Dynamics 365 solution within our company. As an expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong>Missions :</strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance & Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages (C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance & Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >As a Microsoft Dynamics 365 technical expert, you will work on strategic projects to improve our business processes and integrate best practices in the use of this platform. You will also be responsible for training and technical support for internal users.</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Your main responsibilities will include:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Dynamics 365 design and customization</font></font></strong><font dir="auto" ><font dir="auto" > : Analyze business needs and design customized solutions on Microsoft Dynamics 365 (CRM, Finance & Operations, Sales, Customer Service, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Development and integration</font></font></strong><font dir="auto" ><font dir="auto" > : Develop technical solutions on Dynamics 365 using languages such as C#, JavaScript, as well as development tools (Power Platform, Power Automate, etc.).</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Migration and upgrade management</font></font></strong><font dir="auto" ><font dir="auto" > : Lead migration projects to Dynamics 365 or platform updates while ensuring service continuity.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Process optimization</font></font></strong><font dir="auto" ><font dir="auto" > : Collaborate with business teams to identify areas for improvement and propose solutions to optimize customer relationship management, finance, sales, etc. processes.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical support and training</font></font></strong><font dir="auto" ><font dir="auto" > : Provide high-level technical support to internal users. Train and support teams in the optimal use of Dynamics 365.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technology watch</font></font></strong><font dir="auto" ><font dir="auto" > : Monitor developments in the Dynamics 365 platform and propose continuous improvements to existing solutions.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Documentation and reporting</font></font></strong><font dir="auto" ><font dir="auto" > : Write technical documentation and performance reports to ensure traceability and understanding of projects.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong><font dir="auto" ><font dir="auto" >Search profile:</font></font></strong> </p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education</font></font></strong><font dir="auto" ><font dir="auto" > : Bac +5 in computer science, software engineering, or equivalent field.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience</font></font></strong><font dir="auto" ><font dir="auto" > : Minimum 5 years of experience on Microsoft Dynamics 365 projects, with in-depth expertise in customizing, integrating and optimizing this platform.</font></font></li> </ul> <p> <strong>Comp tences techniques</strong> :</p> <ul> <li><font dir="auto" ><font dir="auto" >Expertise in the implementation, customization and administration of Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of associated development tools and languages (C#, JavaScript, Power Apps, Power Automate, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of Dynamics 365 modules (Sales, Customer Service, Finance & Operations, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in integration with other systems (ERP, CRM, external databases, etc.).</font></font></li> <li><font dir="auto" ><font dir="auto" >Knowledge of best practices in security and permissions management in Dynamics 365.</font></font></li> <li><font dir="auto" ><font dir="auto" >Mastery of Agile project methodologies and associated project management tools (Azure DevOps, Jira, etc.).</font></font></li> </ul> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Personal skills</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font><ul> <li><font dir="auto" ><font dir="auto" >Analytical mind, rigor and ability to solve complex problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Autonomy, leadership and ability to work in a team within an agile environment.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent communication skills and ability to simplify technical concepts for non-technical users.</font></font></li> <li><font dir="auto" ><font dir="auto" >Proactivity and ability to anticipate the needs of the trades.</font></font></li></ul></li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: As a Senior Data Engineer, your role will be to design, code, test, and deploy data ingestion, processing, modeling, and valorization pipelines so that this data can be presented and visualized through web applications, using modern technologies. Your main responsibilities will include: Working in Data and Cloud environments, particularly GCP; Leveraging BigQuery and advanced SQL on large volumes of data; Integrating new LLM technologies into your development routine; Managing real-time streams with Pub/Sub; Automating data workflows via GitLab CI/CD and Docker Compose; Versioning code with Git; Collaborating in an agile environment (Scrum); and Data modeling and preparation: designing optimized pipelines in BigQuery, ensuring the quality, reliability, and consistency of analyses. Respect deadlines while maintaining high standards of quality and excellence. Communicate clearly and effectively in writing and orally in French for smooth interactions with the business and teams. Analyze situations and propose appropriate solutions while identifying areas for improvement. Actively collaborate with team members, share knowledge and foster a team spirit to achieve common goals. Apply a continuous improvement mindset to optimize practices and results.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Company Description: At Devoteam, we are Digital Transformakers. Respect, honesty, and passion drive our team every day. Together, we help our clients win the digital battle: from consulting and implementing innovative technologies to ensuring user adoption. Cloud, Cybersecurity, Data, DevOps, Fullstack Development, Low Code, and RPA hold no secrets for our team! Our 10,000+ employees are certified, trained, and supported daily to take on new and innovative challenges. A leader in Cloud, Cybersecurity, and Data in EMEA, the Devoteam Group achieved a revenue of €1.036 billion in 2022 and aims to double it within the next 5 years. Devoteam Morocco, a leading player in IT expertise for over 30 years (350+ consultants), is accelerating its growth by developing its nearshore expertise activities to meet the needs of our French, European, and Middle Eastern clients. Are you ready to join us and take on this challenge together?</font></font></p><p><font dir="auto" ><font dir="auto" >Qualifications For this position, you will need: Proficiency in DBT for data transformation and orchestration. Significant experience in data modeling and implementation of semantic layers with Looker/LookML. Knowledge of machine learning and Agentic. Experience with the Google suite.</font></font></p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p> <strong>Key Responsibilities:</strong> </p> <p>As a Data Analyst you will: </p> <p>- Receive and develop briefs from your Client Lead and work collaboratively to ensure work of the highest quality </p> <p>- Maintain analytics data views for accurate reporting and insights capability </p> <p>- Maintain and update stored procedures </p> <p>- Combine internal data with other data sources to provide a holistic view </p> <p>- Participate in all daily ceremonies and events, raising issues as soon as identified to facilitate delivery </p> <p>- Inspect and adapt your way of working for continuous improvement </p> <p>- Embody an Agile mindset and culture</p> <p>- Provide accurate, insightful and timely analysis to the business to help decision making. </p> <p>- Ability to simplify the complex and generate precise insights then communicate them clearly. </p> <p>- Continually look to improve processes through efficiencies and by applying best practice </p> <p>- Challenge the stakeholders and the business backlogs to focus work around the areas that really matter </p> <p>- Actively add to the Squads backlog with work that would benefit customers </p> <p>- Steer the agenda and be a trusted partner for work </p> <p>- Ability to contribute to an analytics roadmap for continuous insight delivery improvement</p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <p> <strong>Here are the key skills & experience requested:</strong> </p> <p>* Strong interpersonal skills so that you can work closely with the Team</p> <p>* Skilled at adapting communication for both technical and non-technical audiences </p> <p>* Able to learn data sources and methodologies quickly and apply technical skills to curate accurate analytics data views </p> <p>* Familiarity with GitHub and quality assurance checking of SQL scripts </p> <p>* Experience in obtaining insight from large data sets and sharing actionable learnings with the wider business </p> <p>* 2 years+ experience in coding complex SQL queries against a large relational customer database, identifying relevant data sources and summarising to provide the insight as identified </p> <p>* Experience in updating SQL stored procedures </p> <p>* Ability to resolve data-related problems </p> <p>* Proficiency in Python and / or R a bonus </p> <p>* Proficiency with data visualization software (e.g. Power BI) a bonus </p> <p>* Good experience of using Excel and MS Office </p> <p>* Skilled at creating engaging, actionable, easy to understand insight </p> <p>* Track record of creating compelling data visualisations </p> <p>* Passion for customer and generally curious </p> <p>* Telecoms-industry experience desirable </p> <p>* Highly numerate with a Degree in Mathematics/Statistics or similar degree with high numerate content </p> <p>* Ability to collaborate and work effectively in a team but also comfortable with owning product backlog items and self-organising to deliver them </p> <p>* Highly organised and able to juggle multiple priorities concurrently </p> <p>* Excellent problem solving skills with a logical approach</p> <p>* Fluent in English</p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><font dir="auto" ><font dir="auto" >Job Description </font></font><div> <p><font dir="auto" ><font dir="auto" >Context</font></font></p> <p><font dir="auto" ><font dir="auto" >As part of the development of its IT outsourcing and user support activities, our IT services company is looking for a </font></font><strong><font dir="auto" ><font dir="auto" >Level 1/Level 2 Support Lead</font></font></strong><font dir="auto" ><font dir="auto" > . As a true operational expert, you will manage the local and remote support activities, guarantee the quality of service delivered to clients and support the skills development of technicians.</font></font></p> <p><font dir="auto" ><font dir="auto" >Main missions</font></font></p> <p><font dir="auto" ><font dir="auto" >Management of Support Activities</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Supervise the daily activity of the N1 and N2 support teams.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure compliance with SLAs and contractual commitments.</font></font></li> <li><font dir="auto" ><font dir="auto" >Prioritize incidents and coordinate resolution actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitor key performance indicators (KPIs) and produce associated reports.</font></font></li> <li><font dir="auto" ><font dir="auto" >Organize and lead team meetings and operational points.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Incident and request management</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Responding to complex or critical incidents requiring advanced expertise.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure escalation to N3 teams, publishers or suppliers when necessary.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the quality of ticket processing and compliance with procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in crisis management and escalation cells.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Functional management and support</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >To provide functional supervision to N1 and N2 technicians.</font></font></li> <li><font dir="auto" ><font dir="auto" >To distribute the workload and optimize available resources.</font></font></li> <li><font dir="auto" ><font dir="auto" >To train and support employees in their skills development.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the application of ITIL best practices and internal processes.</font></font></li> </ul> <p>Am lioration continue</p> <ul> <li><font dir="auto" ><font dir="auto" >Identify areas for improvement in support processes.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in the creation and updating of the knowledge base.</font></font></li> <li><font dir="auto" ><font dir="auto" >Propose actions aimed at reducing the volume of recurring incidents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to projects for the transformation and improvement of support tools.</font></font></li> </ul> <p>Relation client</p> <ul> <li><font dir="auto" ><font dir="auto" >to be the preferred point of contact for clients on operational matters.</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in monitoring committees and service reviews.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure proactive communication on major incidents and action plans.</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p>Comp tences techniques</p> <p><font dir="auto" ><font dir="auto" >Systems and Environments</font></font></p> <ul> <li>Windows 10/11</li> <li>Windows Server</li> <li>Microsoft 365</li> <li>Active Directory / Azure AD (Entra ID)</li> <li>Exchange Online</li> <li>Teams</li> <li><font dir="auto" ><font dir="auto" >Intune (appr ci )</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Networks</font></font></p> <ul> <li>TCP/IP</li> <li><font dir="auto" ><font dir="auto" >LAN / WAN</font></font></li> <li>VPN</li> <li><font dir="auto" ><font dir="auto" >Wi-Fi</font></font></li> <li>DNS / DHCP</li> </ul> <p><font dir="auto" ><font dir="auto" >Tools</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >ITSM tools (ServiceNow, EasyVista, GLPI, Jira Service Management, etc.)</font></font></li> <li><font dir="auto" ><font dir="auto" >Remote access tools</font></font></li> <li>Supervision et monitoring</li> <li>Suite Microsoft Office</li> </ul> <p>M thodologies</p> <ul> <li>ITIL Foundation ou quivalent</li> <li><font dir="auto" ><font dir="auto" >Incident, problem and change management</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Search profile</font></font></p> <p>Formation</p> <ul> <li><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Computer Science, Networks or Information Systems.</font></font></li> </ul> <p>Exp rience</p> <ul> <li><font dir="auto" ><font dir="auto" >Significant experience in N1/N2 user support.</font></font></li> <li><font dir="auto" ><font dir="auto" >Successful first experience in coordinating or managing a support team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Experience in a multi-site environment and/or IT services company is highly valued.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Leadership and ability to unite a team.</font></font></li> <li><font dir="auto" ><font dir="auto" >Excellent customer service skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analytical and problem-solving skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Priority management and stress resistance.</font></font></li> <li><font dir="auto" ><font dir="auto" >Team spirit and communication skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Rigour, autonomy and proactivity.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Key Performance Indicators (KPIs)</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Compliance with SLAs.</font></font></li> <li><font dir="auto" ><font dir="auto" >First-level solution rate.</font></font></li> <li><font dir="auto" ><font dir="auto" >Average incident handling time.</font></font></li> <li>Satisfaction client (CSAT).</li> <li><font dir="auto" ><font dir="auto" >Number of incidents r currents.</font></font></li> <li><font dir="auto" ><font dir="auto" >Quality and completeness of the documentation.</font></font></li></ul></div><p></p></section>