وظائف ميديكال ريب - الدار البيضاء المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Customer Service Representative Team Leader<p> </p> <p> </p> <b>Job Description:</b> <div> <b>About US:</b> </div> <div> <div> <div> <div> <p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p> <p>As part of our company s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p> <p> </p> <p> <b>What you will be doing at ARROW</b> </p> <p> <b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p> <p> </p> <p> <b>Customer Service Team Leader Arrow Electronics</b> </p> <p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p> <p> <b>Key Responsibilities:</b> </p> <ul> <li> <p>Coach, train, and support the CSR team to drive performance and engagement</p> </li> <li> <p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p> </li> <li> <p>Oversee team performance and conduct annual appraisals</p> </li> <li> <p>Optimize and implement processes to enhance customer experience and sales support</p> </li> <li> <p>Handle transition management and coordinate quality-related issues</p> </li> </ul> <p> <b>Team Responsibilities Under Your Supervision:</b> </p> <ul> <li> <p>Manage order-to-invoice cycle and order management</p> </li> <li> <p>Ensure timely communication with customers and suppliers, providing post-sales support</p> </li> <li> <p>Drive on-time delivery and manage backlog changes in line with business goals</p> </li> <li> <p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p> </li> <li> <p>Oversee customer reserved inventory and maintain operational efficiency</p> </li> </ul> <b>Who are we looking for?</b> Typically you would have <b>3-5 years of previous experience in Customer Service area,</b> <p> Advance level of English plus one of the following languages in advance level, Spanish.</p> <p> Great communication and coordination skills,</p> <p> Good knowledge of MS Office</p> <p> Excel Knowledge in advanced level</p> <p> Excellent organizational skills and professional can do &amp; proactive attitude,</p> <p> Ability to handle demanding situations,</p> <p> Customer Service oriented mindset, proactive and innovative,</p> <p> Supply Chain and people management experience will be an advantage.</p> <p> </p> <b>What is in it for you?</b> Full Permanent contract, <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a <b>friendly work atmosphere</b>,</p> <p> Fast recruitment process,</p></div></div></div></div></div></section>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p>Nobox are inviting applications from experienced B737 First Officers on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><p>Minimum Requirements</p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p><br></p><p>Minimum Requirements</p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p>Key Benefits</p><ul><li>05-year renewable contract</li><li>Immediate Start, monthly OCC s.</li><li>Competitive Salary</li><li>Annual Bonuses</li><li>Overtime over 80 hours</li><li>Commuting Contract</li><li>7 days off each month</li><li>Annual Leave 24 days each year</li><li>Travel Provided</li><li>extensive route network</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 300 hours on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p>Nobox are inviting applications from experienced B787 Dreamliner First Officers on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><ul><li>Minimum of 300 hours on B787 Dreamliner</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><p>Key Benefits</p><ul><li>2-year renewable contract</li><li>Immediate Start, monthly OCC s.</li><li>Competitive Salary</li><li>Annual Bonuses</li><li>Overtime over 80 hours</li><li>Commuting Contract</li><li>7 days off each month</li><li>Annual Leave 24 days each year</li><li>Travel Provided</li></ul><p>extensive route network</p><p>Hiring Process</p><ul><li>Initial Screening Call with Nobox Consultant</li><li>Documentation Pack submission to client</li><li>Invite to client Headquarters to complete SIM &amp; Medical assessment</li></ul><p>Should you meet the minimum requirements as outlined above, please click the "Apply Now" button below where our designated recruitment consultant will make contact to discuss your application further.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 300 hours on B787 Dreamliner</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Customer Experience Partner delivers exceptional, relationship-based customer experiences while achieving business performance objectives. The role combines traditional sales excellence with a modern omnichannel approach, integrating the strategic building of relationships with healthcare professionals (HCPs), in-depth customer knowledge to maximize product access and patient impact across the Specialty Care portfolio, including rare diseases. Key Objectives: Deliver outstanding customer experiences that foster satisfaction; Achieve and exceed sales targets through relationship-driven engagement; Collect and analyze customer insights to inform strategic decisions; Build and maintain strong, long-term partnerships with healthcare professionals; Provide high-quality medical information and products to support optimal patient care. Main Responsibilities: 1. Customer Experience Excellence: Design personalized customer journeys and serve as the primary point of contact for HCP inquiries and feedback; Regularly assess customer satisfaction and implement improvement plans; Develop tailored engagement strategies and monitor feedback across all channels. 2. Sales Performance &amp; Territory Management: Achieve/exceed sales targets and KPIs; manage territorial business plans, resources, and budget; Identify new business opportunities. Conduct sales presentations and product demonstrations. Manage visit activity, field coverage, and adherence to the visit plan (remote and face-to-face). Ensure follow-up on product availability and orders within facilities/pharmacies as needed. Implement disease awareness and product differentiation activities (CPD, meetings, roundtables, team sessions). 3. Relationship Building &amp; Stakeholder Management: Establish trusting relationships with healthcare professionals and multidisciplinary care teams (physicians, nurses, pharmacists). Collaborate with hospital structures to support optimal patient care pathways. Represent Sanofi at medical conferences, congresses, and educational events (regional, national, international). Collaborate across departments with Medical Affairs, Marketing, and Market Access. and the Rare Diseases Coordinator 4. Customer Insights &amp; Returns Management: Systematically collect and document insights,HCP preferences and unmet needs Conduct feedback sessions/surveys; analyze data to identify trends and opportunities Maintain accurate CRM customer profiles and share insights with internal stakeholders Monitor competitive intelligence and report results to management 5. Digital Engagement Strategy Leverage digital tools, virtual platforms and mobile applications for omnichannel engagement Support HCPs in the adoption of digital health solutions; Maintain a professional digital presence 6. Medical Information, Training &amp; Compliance Provide accurate and up-to-date medical/scientific information, in accordance with regulatory standards Facilitate access to clinical data, studies, and internal medical experts Stay informed of advances in the therapeutic area and competitive activity Support Medical Affairs in humanitarian programs, patient programs, and screening projects as appropriate Lead key strategic initiatives using a project management approach if necessary Required Skills &amp; Abilities Key Skills Customer focus, relationship building, excellent communication Digital proficiency, analytical thinking, adaptability Autonomy, results orientation, strong planning/execution skills, and teamwork Technical Skills Proficiency in CRM tools Advanced MS Office Suite Familiarity with digital/virtual engagement platforms; Understanding of healthcare systems and pharmaceutical regulatory requirements; Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; Pharmaceutical industry experience required; Minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); Valid driver's license and availability for travel within the assigned territory; Performance Indicators: Achievement of sales targets/quota fulfillment; Customer satisfaction, retention, and loyalty; Quality and quantity of customer insights collected; Effectiveness of digital/omnichannel engagement; Compliance with internal policies and regulatory standards; Alignment with Sanofi Values Aim Higher: Continuously improve customer engagement and outcomes. Act for Patients: Ensure every interaction benefits patient outcomes. Be Bold: Embrace innovation in customer interactions and sales strategies. Move Forward Together: Collaborate across functions for seamless customer experiences. Sanofi is an equal opportunity employer committed to diversity and inclusion.et accueille les candidatures de tous horizons. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !</font></font></p><p><strong>Desired Candidate Profile</strong></p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key Skills: Customer focus, relationship building, excellent communication skills; digital proficiency, analytical thinking, adaptability; autonomy, results orientation, strong planning/execution skills, and teamwork. Technical Skills: Proficiency in CRM tools; advanced MS Office Suite; familiarity with digital/virtual engagement platforms; understanding of healthcare systems and pharmaceutical regulatory requirements. Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; pharmaceutical industry experience required; minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); valid driver's license and availability for travel within the assigned territory.</font></font>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<p>Nobox are inviting applications from experienced E190 Captains on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><ul><li><br></li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul><h3><br></h3><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum of 1,000 PIC hours on E190/170</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main duties: Prepare HR administrative documents (employment certificates, salary certificates, permanent appointments, etc.). Ensure the filing and archiving of administrative files. Create and update digital copies of administrative files. Manage and monitor employee medical files. Coordinate and monitor occupational health services. Schedule pre-employment and periodic medical examinations, send appointment notices, and follow up as needed. Develop performance indicators and monitoring dashboards.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile: Bachelor's degree (or equivalent) in Human Resources, Management, or a related field. Prior experience in a similar role is preferred. The ideal candidate will be rigorous, organized, discreet, and service-oriented. Proficiency in office software and comfortable using digital tools are essential.</font></font></p>

<p>Nobox are inviting applications from experienced B737 Captains on behalf of our client Royal Air Maroc, based in Casablanca Morocco. This is a fantastic opportunity to join a well-established carrier with a strong reputation for operational excellence and a growing international network.</p><p><strong>Desired Candidate Profile</strong></p><h3>Minimum Requirements</h3><ul><li>Minimum of 1,000 hours on PIC on B737NG/MAX</li><li>Valid type rating</li><li>Date of last flight on type within the last 12 months</li><li>Valid Class 1 Medical</li><li>ICAO level 4 English proficiency</li></ul>

<ul><li><h2>Radiology Technicians – Germany</h2></li><li><h3>We're Hiring – Work Opportunities in Germany</h3></li><li>We are currently seeking qualified and motivated <strong>Radiology Technicians</strong> from <strong>Morocco</strong> who are interested in building their careers in <strong>Germany</strong>.</li><li><h3>Job Requirements</h3></li><li>Bachelor's degree or Diploma in <strong>Radiology / Medical Imaging</strong></li><li><strong>German language proficiency (B1 level)</strong> is preferred</li><li>Previous experience in a <strong>hospital or clinical setting</strong> is an advantage</li><li>Strong motivation to relocate and build a long-term career in Germany</li><li><h3>Required Documents</h3></li><li>Updated CV</li><li>Degree/Diploma Certificate</li><li>Academic Transcript</li><li>Experience Certificates (if applicable)</li><li>German Language Certificate (if available)</li><li><h3>What We Offer</h3></li><li>We provide comprehensive support throughout the entire relocation process, including:</li><li>Application and documentation guidance</li><li>Interview preparation</li><li>Qualification and diploma recognition assistance</li><li>Pre-departure support for relocation to Germany</li><li><strong>Our service is 100% FREE for candidates. No recruitment or placement fees are required.</strong></li><li>Feel free to share this opportunity with anyone who may be interested.</li></ul>

<p>A Day in the Life Join Medtronic as the Sales Manager for Surgical Innovations (SI), Acute Care &amp; Monitoring (ACM) and Endoscopy across Indirect Africa. This is a high-impact commercial leadership opportunity to shape portfolio strategy, strengthen distributor performance and lead execution across a broad, diverse group of African markets. The role offers the chance to create clear priorities, build team capability and expand patient access to technologies that support surgical care, critical care, patient monitoring and minimally invasive endoscopic procedures. The role will operate within a distributor-led business model across Central Africa, Maghreb, Libya and Other French Africa. The successful candidate will lead and coach a geographically dispersed team, partner closely with distributors and cross-functional stakeholders, and maintain disciplined delivery against the Annual Operating Plan (AOP). Frequent travel across the region will be required, subject to business needs and company travel policies. Arabic and/or French language capability is a mandatory requirement alongside strong business English. Responsibilities may include the following and other duties may be assigned: Own the regional commercial strategy and AOP delivery for SI, ACM and Endoscopy, translating business priorities into clear country, portfolio and distributor action plans Lead, coach and develop the field team across Indirect Africa, setting performance expectations, strengthening commercial capability and ensuring consistent execution across markets Govern distributor performance through structured business reviews, forecasting, pipeline management, inventory planning, pricing discipline and agreed corrective actions Prioritise growth opportunities across Core Surgical, Endoscopy, Patient Monitoring and Respiratory Interventions, ensuring resources are focused on the markets, customers and therapies with the highest potential Build strong relationships with key customers, clinical leaders, distributors and internal stakeholders to support therapy adoption, education plans, tenders and strategic partnerships Partner with marketing, market development, finance, supply chain, regulatory, clinical, legal and compliance teams to support new product introductions and reliable market execution Maintain high standards of ethics, compliance, data quality and operating discipline while providing accurate forecasts, business insights and updates to leadership</p><p>Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.</p><p>Benefits &amp; Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for an annual long-term incentive plan.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Knowledge and Experience: Bachelor's degree in business, life sciences, engineering, healthcare or a related discipline Meaningful commercial experience in medical devices, healthcare or a comparable regulated industry, including responsibility for sales delivery across multiple markets Proven experience leading people and/or complex distributor networks, with the ability to coach teams and influence partners across different cultures and geographies Strong capability in business planning, forecasting, pipeline management, tender execution, pricing and financial performance management Fluent business English plus Arabic and/or French as a mandatory language requirement Ability and willingness to travel frequently across Indirect Africa, with a strong commitment to ethical conduct, compliance and inclusive leadership</p><p>Preferred Qualifications: Experience across Surgical Innovations, Acute Care &amp; Monitoring, Endoscopy or related portfolios, together with knowledge of distributor-led African markets, would be an advantage. An MBA or relevant postgraduate qualification is also desirable but not essential.</p>