وظائف تقنية المعلومات - الدار البيضاء المغرب

4 - 7 Years Naukri Gulf

Customer Success Account Manager

On-site - المغرب - الدار البيضاء ٥ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> The Customer Success Account Manager (CSAM) is responsible for the relationship with assigned number of corporate customers at the technical level and for the escalation management. CSAM increases customer satisfaction and loyalty to the company, enhances efficiency of Kaspersky product usage by our customers, improves security posture of customers through effective IS consulting and guidance as well as builds and maintains relationships with key customer contacts at the business level. Responsibilities: <ul> <li>Provide technical support to customers under MSA support contract, and/or standard support;</li> <li>Build, maintain good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products;</li> <li>Accountable for the renewal of MSA contracts and growth of new MSA customers together with sales team;</li> <li>Take initiative on technical skills, self-learning and development towards obtaining Kaspersky Certifications;</li> <li>Apply system analysis techniques and procedures and consult with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products;</li> <li>Resolve, manage, escalate, and drive satisfactory resolution of customers technical support issues based on Kaspersky products and technologies;</li> <li>Communicate progress on a regular basis to stakeholders in the customer/partner organizations for normal and escalated technical issues;</li> <li>Understand customer business requirements so as to recommend improved software settings/tasks/policies, or hardware upgrades for effective operation of Kaspersky applications;</li> <li>Comply with the technical support workflow/processes as prescribed by HQ;</li> <li>Proactively contribute to the enrichment of our Knowledge Base;</li> <li>Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients (this includes but not limited to implementation, training, configuration, migration, health checks, project management);</li> <li>Deliver consultative-based knowledge transfer and documentation to Kaspersky s clients;</li> <li>Monthly reporting to MSA Client and management;</li> <li>Be the technical support representative in the home country, taking ownership for customer/partner support escalations, and drive issue resolution using established processes and procedures in a timely manner.</li> </ul> Required Communication Skills: <ul> <li>English verbal communication skills at the professional level;</li> <li>Written English communication skills at the professional level;</li> <li>Ability to engage effectively with clients at the senior technical and middle management levels;</li> <li>Strong interpersonal and negotiation skills.</li> </ul> Required Technical Skills: Advanced: <ul> <li>Microsoft OS (Server 2019+ and Windows 10+), MS Certified is an advantage;</li> <li>Linux OS (Ubuntu, CentOS);</li> <li>Enterprise Networking Technologies (eg. TCP/IP, DNS, Firewall, Active Directory);</li> <li>Virtualization environments (VMware EXSi, Hyper-V);</li> <li>Troubleshooting skills including the ability to analyse logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance).</li> </ul> Intermediate: <ul> <li>MS SQL and MS Exchange;</li> <li>Web and Messaging Systems.</li> </ul> Optional: <ul> <li>Kaspersky product certifications;</li> <li>CompTIA CASP+.</li> </ul> Education / Technical Certifications: <ul> <li>Completed degree (BS) in Information Technology, Computer Science or equivalent;</li> <li>7+ years of experience in IT industry; 4+ years of experience in IT security;</li> <li>MCP or equivalent : Windows Server 2019+ and Windows 10+;</li> <li>CCNA beneficial;</li> <li>VMware EXSi;</li> <li>Linux.</li> </ul> * Candidate will be required to pass Kaspersky Internal core certifications within 3 months after on-boarding. Other Required Skills: <ul> <li>Positive attitude in taking on ownership for issue resolution, root cause analysis, and remediation;</li> <li>Analytical Troubleshooting Skills;</li> <li>Ability to articulate issues clearly, communicate next steps with confidence;</li> <li>Sound decision making and critical thinking skills;</li> <li>Good time management, organization and prioritization skills.</li> </ul> </div></section>

من ٠ إلى ٠ سنة بيت.كوم

Senior Helpdesk Associate

On-site - المغرب - الدار البيضاء ١٧ مايو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate to join our team in Casablanca, Morocco. Helpdesk Senior Associate  Remote, Morocco Competitive Salary + Benefits Role Overview The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities <ul><li>Identify issues, investigate root causes and recommend solutions to reported problems</li><li>Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail</li><li>Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance</li><li>May prepare help desk incident reports and assist in hardware and software evaluation</li><li>Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.</li></ul>Key Skills <ul><li>University education, preferably technical degree or Microsoft certifications;</li><li>Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;</li><li>Experience of providing remote IT support;</li><li>Excellent communication and customer service skills.</li><li>Fluency  Italian /French.</li><li>Flexibility to work shifts.</li></ul> Benefits Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive, benefits package.   About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Test Automation QA SQLI

On-site - المغرب - الدار البيضاء ١٣ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description <div> The consultant will be responsible for automating and maintaining tests for back-end and front-end applications for the client's IT department, using Java Selenium and Karat API technologies with databases. You will contribute to the design, development, and implementation of new automated systems, as well as the improvement of existing tests. You will work collaboratively with the product, development, and design teams to ensure application quality. In terms of tasks, you will be asked: <ul> <li> Design, develop and maintain automated test scripts with Karate API and database / Selenium (Java) </li> <li> Write clear and readable test scenarios in Gherkin , within the framework of a BDD approach. </li> <li> Mastering REST API testing concepts with tools like Postman, in line with RESTful standards. </li> <li> Interacting with relational databases (PostgreSQL) or BigQuery to generate or use test datasets (SQL) / test the data. </li> <li> Set up CI/CD pipelines for automated test execution via GitLab CI. </li> <li> Mastering test campaign management and quality monitoring in Jira XRAY. </li> <li> Apply the principles of software quality assurance, with a level of understanding validated by ISTQB certification. </li> <li> Build and maintain realistic and reproducible test datasets, linked to business cases. </li> <li> Produce accurate, concise and usable test deliverables and reports for all stakeholders. </li> <li> To demonstrate a strong analytical mind and a willingness to continuously improve, particularly in evaluating test coverage and the relevance of automations. </li> <li> Ma trise des concepts d Agilit (Scrum, Sprint Planning, Backlog ).</li></ul></div></div></section><section>Desired Candidate ProfileQualifications <div> <ul> <li> A Master's degree (Bac+5) from an engineering school or equivalent university qualification with a specialization in computer science, or equivalent significant experience. </li> <li> 3-7 years of experience in a similar position </li> <li> Experience in the retail or mass distribution sector would be an asset.</li></ul></div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Procurement Manager

On-site - المغرب - الدار البيضاء ٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> About the Role: If you are passionate about creating value through strategic sourcing, building strong supplier partnerships, and driving operational excellence, this role could be an exciting opportunity for you! As a Procurement Manager North Africa, you will play a key role in delivering sustainable value, ensuring supply continuity, and supporting business growth across the region. You will contribute to the development and execution of procurement strategies, lead sourcing initiatives, and collaborate closely with cross-functional teams to achieve business objectives. You will identify opportunities, drive efficiencies, and implement innovative solutions while fostering strong relationships with suppliers and stakeholders. Main Responsibilities: CONTRACT MANAGEMENT: Manages contracts, measure and improve their utilization Perform local communication on new contracts EXECUTE STRATEGIC SOURCING: Execute strategic sourcing activities for Local Categories in line with the Group category management strategy Support Group Category Manager in executing strategic sourcing activities, and providing full visibility on local market specificities Manage implementation of strategic procurement projects PROCUREMENT: Lead and execute sourcing activities for all the Procurement categories according to the Group guidelines. Analyze and monitor market trends, suppliers' concentrations and possible Innovation Identify Sourcing opportunities and evaluate potential internal requests synergies Lead negotiations with the Suppliers in order to bring the maximum value to the requesting function, in term of TCO (total cost of ownership), service and quality (SLA/KPI) STAKEHOLDER MANAGEMENT: Ensure proper alignment with internal customers (business functions) requirements and demand Collaborate and support Group Category Leaders in executing strategic sourcing activities for categories Local antenna for the Group, Area & Region Procurement Collaborates with other Functions in the definition and implementations of policies (e.g. Finance, Legal, Insurances, HR) PROCUREMENT SUPPLIER RELATIONSHIP: Define Supplier Segmentation Model and Framework to define relationship type to set-up with key suppliers Build and maintain supplier relationships that generate value for both Ferrero and the suppliers over time ADMINISTRATION ACTIVITIES: Manage overall performance of administration activities, ensuring service level and process and policy compliance Manage emerging issues, identify area of improvements, validate process and IT system enhancements Create & approve Purchase Order Documents according to defined Way-of-Working and PO thresholds Support Local Admin specialist in case of mismatches between orders and invoices and approve PO documents PERFORM MASTER DATA MANGEMENT: Responsible for requiring new suppliers to be added or existing suppliers to be blocked Support in collection of Supplier Data and communicate those data to the team in charge of uploading them in the system Manage and maintain supplier financial analysis and performance for the categories MANAGE PROCESS GOVERNANCE AND PERFORMANCE: Apply and follow relevant policies and procedures to pursue the category strategy consistently complying with the Group framework and guidelines Define and ensure Process Governance involving all relevant stakeholders Achieve targets for all Categories Develop Purchasing Country Budget Planning About You: Education & Background: Bachelor or Master's Degree in Business Administration, Finance, Engineering or Science A least 4-6 years of experience working in procurement Successful track record and development potential Working experience in a cross-cultural environment in a matrix organization preferable Competencies & Attitude: Mastering procurement techniques: negotiating skills, RFI, RFQ, budgeting, market analysis, risk management, price management Knowledge of Indirect categories Analytical mindset and strong reporting skills; Ethical and strong personal values Enthusiasm, passion and commitment to excellence with a result-oriented approach IT Language Skills: Excellent knowledge of MS Office Previous experience with SAP / SAP Ariba is a plus Arabic, French & advanced proficiency in English Any other language spoken is considered as a plus The successful candidate will demonstrate flexibility and adaptability, including the ability to travel when required by business needs. Our Benefits & Perks: Careers with caring built in - discover our benefits here . </div></section>

وظائف تقنية المعلومات - الدار البيضاء المغرب

Customer Success Account Manager

Senior Helpdesk Associate

Test Automation QA SQLI

Procurement Manager

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف تقنية المعلومات - الدار البيضاء المغرب

Customer Success Account Manager

Senior Helpdesk Associate

Test Automation QA SQLI

Procurement Manager

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