وظائف مطورين Information Architecture

من ٠ إلى ٠ سنة Naukri Gulf

Senior Technical Support Analyst

On-site - المغرب - أغادير ٢٥ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Duties & Responsibilities <ul> <li> Provide voice and remote support for hotel customers worldwide. </li> <li> Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). </li> <li> Document solutions and ensure accurate case records in ICCP tool. </li> <li> Collaborate with Oracle teams to escalate and resolve issues. </li> <li> Act as customer advocate for hotel users and escalate gaps. </li> <li> Provide technical assistance via phone, email, and remote tools. </li> <li> Assist in OPERA configuration, installation, and training when required. </li> <li> Stay updated on OPERA new releases. </li> </ul> Knowledge, Skills & Abilities Essential <ul> <li> Minimum 2 years IT or hospitality systems support experience. </li> <li> Experience with hotel PMS applications, ideally Oracle OPERA. </li> <li> Customer service experience with direct client interaction. </li> <li> Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). </li> <li> Knowledge of OS (Windows, Oracle, VMware) desirable. </li> <li> SQL experience preferred. </li> </ul> Other Requirements <ul> <li> Commitment to high-quality customer service. </li> <li> Excellent English communication; other languages desirable. </li> <li> Strong troubleshooting and problem-solving ability. </li> <li> Organizational and multitasking skills. </li> <li> Flexibility for global 24x7 shifts including weekends and holidays. </li> <li> Cross-cultural awareness. </li> </ul> Abilities <ul> <li> Ability to build trust with hotel customers and Oracle colleagues. </li> <li> Independent worker and team player. </li> <li> Adaptable and able to prioritize in dynamic environments. </li> <li> Creative thinker to resolve problems and improve processes. </li> <li> Resilient under pressure with focus on service quality. </li> </ul> Note: This role requires weekend support and shift work in a 24x7 global hospitality environment.</div></section><section>Desired Candidate ProfileMinimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred.</section>

1 - 3 Years Naukri Gulf

Supervisor

On-site - المغرب - أغادير ٨ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Your mission:  As a supervisor, you ensure the smooth running of the project through the following tasks: <ul> <li>Ensure the achievement of qualitative and quantitative objectives</li> <li>Managing a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness, etc.)...</li> <li>Ensures the availability of resources and means of production necessary to maintain the flows</li> <li>Analysis of individual and collective performance indicators to identify areas for improvement and implement corrective actions</li> <li>Customer advisors will be assisted in handling calls if needed.</li> <li>Alert about problems that could impact production</li> <li>Ensures compliance with the client's processes and quality standards</li> </ul> What we offer you At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution: <ul> <li>Opportunities for growth, in an ethical and equitable manner</li> <li>Opportunities for professional development</li> <li>An attractive compensation package including a periodic performance bonus</li> <li>Exceptional employee benefits:<ul> <li>Health insurance</li> <li>Supplementary pension after one year of seniority in the company and subscription</li> <li>Reduced-price catering service</li> <li>Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</li> </ul> </li> </ul> <ul> <li>Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</li> </ul> The profile of our Game-Changers We are looking for a talented individual who: <ul> <li>Ideally, the candidate will hold a higher education qualification in management.</li> <li>My command of German and English is perfect.</li> <li>Must have at least 6 months of experience as a call center manager.</li> <li>It possesses analytical capabilities to understand and guide the achievement of objectives</li> <li>Has a sense of anticipation and is oriented towards customer satisfaction and solutions</li> <li>The ability to identify the difficulties faced by customer advisors and to implement the appropriate support plan.</li> <li>He is organized and rigorous</li> <li>He is known for his interpersonal skills.</li> <li>A sense of listening</li> <li>Is comfortable using office software (Word, Excel, PowerPoint)</li> <li>Is a source of proposals</li> </ul> Leadership and strong managerial skills are qualities required to successfully carry out the mission.</div></section>

من ٠ إلى ٠ سنة Naukri Gulf

Customer Advisor

On-site - المغرب - أغادير ٤ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> Who are we?  Customer Advisor (M/F) - Technical Support - CANADIAN market - Agadir - French / English Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment. Your mission as a Technical Customer Advisor As a Technical Customer Advisor, you will play a key role in: <ul> <li> Responding accurately to customer requests in the Canadian market during the time slot of 2pm to 2am (local time). </li> <li> Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up. </li> <li> R effectively solves technical problems: analysis of customer needs, identification of suitable solutions, and support in the resolution. </li> <li> D demonstrating advanced technical aptitude: use of tools and technologies to understand and solve complex situations. </li> </ul> What we offer you At Concentrix, we value our talent and offer unique benefits: <ul> <li> Attractive remuneration with additional bonuses: </li> <ul> <li> Language bonus dedicated to our multilingual Game-Changers. </li> <li> Regularity bonus from the 12th month and motivating performance bonuses. </li> <li> First special A d El Adha. </li> </ul> <li> Exceptional employee benefits: </li> <ul> <li> Advantageous health insurance and supplementary retirement benefits after one year. </li> <li> Free access to our gym. </li> <li> Transport provided for a safe journey to the workplace. </li> </ul> <li> Ongoing training to develop your skills and acquire new knowledge tailored to the position. </li> <li> A dynamic work environment with activities and gifts throughout the year. </li> </ul> The profile of our Game-Changers We are looking for talented individuals who: <ul> <li> They are perfectly fluent in French and English, both written and spoken. </li> <li> Available to work between 2 PM and 2 AM (local time) </li> <li> Possesses excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply </li> <li> Possesses good technical skills: understanding of digital tools and technical systems, with a curiosity to learn quickly </li> <li> They are organized, autonomous, proactive, and capable of effectively managing priorities even under pressure.</li></ul></div></section>

وظائف مطورين Information Architecture - أغادير المغرب

Senior Technical Support Analyst

Supervisor

Customer Advisor

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مطورين Information Architecture - أغادير المغرب

Senior Technical Support Analyst

Supervisor

Customer Advisor

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