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Rabat - B2B Customer Service Representative Recovery (Energy) | Weekends Off & Uncapped Bonuses | Rabat (Morocco)
خدمة العملاء
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Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
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<br> Job : <p>Can you manage professional customer relationships, even when the situation is sensitive?<br>At ADM Value, we are hiring a B2B Customer Service Representative specialized in debt collection, on behalf of one of our clients, for the customer service of an electricity and gas supplier.<br>Your role:</p><br><br><ul><li>Manage debt files, follow up methodically, negotiate professionally, and secure payments - all while preserving the relationship with business clients.</li><li>Handle debt collection files (outstanding payments and late payments).</li><li>Contact professional clients by phone and email, using a structured approach.</li><li>Assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.</li><li>Propose suitable solutions for regularization (negotiation, payment plans, commitments).</li><li>Ensure rigorous follow-up: update information, track progress, and manage files until closure.</li></ul><p><strong>Benefits and more</strong></p><br><br><p>You join ADM Value on a permanent contract (CDI), with training and support designed to make you quickly autonomous, and a salary that rewards your performance.<br>Permanent contract from the start.</p><br><br><ul><li>Social coverage: CNSS + AMO.</li><li>Comprehensive and paid training to succeed in the role.</li><li>Assigned mentor to support you in onboarding and development.</li><li>Welcome pack upon arrival + integration breakfast.</li><li>Uncapped performance bonuses: your performance makes the difference.</li><li>Loyalty bonus of 6,000 DH, paid in 3 installments: at the 6th, 12th, and 18th month of service.</li><li>Transport allowance + meal voucher.</li><li>Employee partnerships: preferential rates (services, leisure, shopping…).</li></ul><p><strong>Working Hours</strong><br>Monday to Friday: 9 AM-7 PM (French time). Weekends off. On-site position at our Rabat location.</p><br><br><p><strong>Net Salary + Bonuses</strong><br>Average salary package around 7,000 DH net, including bonuses.</p><br><br> <br> <br> Required profile : <ul><li>Excellent French (spoken + written), with the ability to argue and negotiate.</li><li>Experience in debt collection / accounts receivable management, ideally in a B2B environment.</li><li>Computer literacy: management tools, file tracking, CRM, emails.</li><li>Good listening skills + assertiveness: know how to get commitment without conflict.</li><li>Organization and rigor: manage your files and ensure follow-up until payment.</li></ul> <br><br> </div>
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<br> Company culture : <p>
<strong>G</strong><strong>roupe Smeia</strong> operates within a <strong>well-balanced culture</strong>, with innovation forming the core of its approach through creativity, experimentation, and the encouragement of initiative. This dynamic is supported by a strong collaborative dimension, emphasizing trust, accountability, and high-quality human relationships. The company also relies on structured processes to ensure efficiency, reliability, and consistency, while maintaining a clear focus on performance and results. Together, these elements create a versatile culture that blends agility, teamwork, operational discipline, and performance orientation. </p><br><br>
<br> Job : <p><strong>As a Human Resources Assistant</strong>, your main responsibilities will be to:</p><br><br><ul><li>Provide administrative support</li><li>Ensure the transmission of documents and memos between the Group's companies</li><li>Prepare, process all mail and correspondence, write meeting minutes, and prepare management files</li><li>Ensure mailings</li><li>Take an active part in following up on files and projects</li></ul><p><br>You will be responsible for maintaining the confidentiality of information obtained during your work and for professional secrecy.<br>Through your administrative tasks, you will be involved in managing all projects led by Management.<br> </p><br><br> <br> Required profile : <p>With a <strong>Bac+4/5 level of education</strong>, you have a <strong>minimum of 3 years of professional experience</strong> in a similar role.<br>You have a good presentation and master French both written and spoken.<br>You have perfect command of office software.<br>You are highly involved, organized, rigorous, and have a strong sense of confidentiality.<br> </p><br><br> <br><br> </div>
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Job : <p>Reporting to the Food and Beverage Management, your main responsibilities will be to:</p><br><br><p>Supervise and coordinate all pastry activities.<br>Design and update pastry menus and creations in line with the establishment's high-end positioning.<br>Ensure consistent product quality, both in taste and aesthetics.<br>Develop new pastry creations, recipes and concepts.<br>Supervise, train and develop the skills of the pastry team.<br>Organize production and optimize work methods to ensure efficiency and consistency.<br>Ensure compliance with hygiene standards, food safety and HACCP procedures.<br>Control raw materials, inventory, costs and production ratios.<br>Collaborate closely with the kitchen, restaurant and banquet teams to meet the establishment's various needs.<br>Participate in the development of pastry offerings for restaurants, banquets, events and other hotel outlets.<br>Maintain constant awareness of luxury pastry trends and propose innovations adapted to the establishment's clientele.</p><br><br> <br> Required profile : <p>Professional training in pastry, ideally supplemented by specialized training in management or gastronomy.<br>Proven experience as a Pastry Chef / Executive Pastry Chef, ideally gained in a 5-star hotel, palace, gastronomic restaurant, or luxury establishment.<br>Excellent command of pastry, viennoiserie, chocolate, and plated dessert techniques.<br>Strong artistic sensibility and ability to create refined and contemporary products.<br>Proven experience in managing and developing a team.<br>Mastery of hygiene and food safety standards.<br>Keen sense of organization, rigor, and attention to detail.<br>Leadership, creativity, high standards, and excellent team spirit.<br>Ability to work in a demanding international environment.<br>Fluent French; professional English is a significant asset.</p><br><br><p>We are looking for:</p><br><br><p>A passionate, creative, and demanding professional, capable of upholding the pastry signature of a luxury establishment and actively contributing to the gastronomic experience offered to clients.</p><br><br> <br><br> </div>
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<br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br>
This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br>
A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br>
<strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
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<br> Job : <p><strong>Job description:</strong></p><br><br><ul><li>Ensure administrative follow-up of assignments and creation of sales contracts in the SAP ERP system.</li><li>Verify the conformity of consultant activity reports and correct anomalies blocking invoicing.</li><li>Establish and monitor invoicing for services.</li><li>Control the correct application of current invoicing procedures.<br> </li></ul> <br> Required profile : <p>We wish to recruit a Sales Administration Officer for our Fez site, on a permanent contract (CDI).</p><br><br><p>You will find the information related to the desired profile below:</p><br><br><p><strong>Education and experience:</strong></p><br><br><ul><li>Master's degree (Bac+5), Financial and Accounting Management/Audit and Management Control;</li><li>Entry-level profile accepted; a first experience (less than one year) in a similar position would be a plus.</li></ul><p><strong>Required skills:</strong></p><br><br><ul><li>Good command of office tools (Word, Excel, PowerPoint...).</li><li>Very good level in French and English.</li><li>Ability to design and apply procedures and work methods.</li><li>Rigor, organization, and excellent interpersonal skills.</li></ul> <br><br> </div>
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Job : <p><u><strong>Job Description:</strong></u></p><br><br><p>The Operational Performance Coordinator's mission is to contribute to the continuous improvement of mining activity performance through the collection, structuring, and enhancement of operational data.<br>He/She is responsible for collecting, consolidating, analyzing, and interpreting data from geology, mine planning, surveying, operations, and other mine departments.<br>The position holder develops and implements performance monitoring tools, dashboards, key performance indicators (KPIs), and automation solutions to ensure data reliability, reduce manual tasks, and improve the speed and quality of decision-making.<br>He/She also contributes to identifying and deploying digital and artificial intelligence solutions suited to the company's operational needs.<br>The role thus serves as a transverse interface between data, digital tools, and operational teams, with the goal of transforming available data into reliable and actionable information to support operational performance and decision-making.</p><br><br><p><br><u><strong>Main Responsibilities</strong></u></p><br><br><ul><li>Collect, clean, and consolidate data from various sources.</li><li>Design and maintain reliable and documented databases.</li><li>Develop dashboards and KPIs (Excel, Power BI, etc.).</li><li>Automate processes using advanced Excel, Power Query, and VBA/Macros.</li><li>Creation of dashboards and KPIs.</li><li>Automation of dashboards using Excel, VBA/Macros, Power Query.</li><li>Development of AI solutions and user support.</li><li>Develop decision-support tools.</li><li>Use SQL for extractions and analyses.</li><li>Identify AI use cases for data management</li><li>Train and support users.</li><li>Ensure data quality, security, and governance.</li><li>Ensure HSE practices and a safe working environment, and cooperate with the HSE department.</li><li>Perform other tasks as needed to support company objectives.</li><li>Supervise junior engineers.</li><li>Periods will be spent on-site in a supervision role as part of ongoing development.</li><li>Adhere to and support all company policies and procedures.</li><li>Creation of advanced Excel files.</li><li>Development of VBA macros.</li><li>Creation of databases.</li><li>Design of Power BI reports or others</li><li>Statistical analysis and performance monitoring.</li><li>Technological watch in Data & AI.</li></ul><p><u><strong>Interface Management</strong></u></p><br><br><ul><li>Manage the interface between geology, planning, surveying, and operations.</li><li>Maintain constructive and effective working relationships with employees and subcontractors.</li></ul><p><br><u><strong>Safety Management</strong></u></p><br><br><ul><li>Ensure all activities are conducted safely and in accordance with Company standards and procedures.</li><li>Ensure procedures and standards are followed.</li><li>Demonstrate commitment and leadership in safety, social, and environmental matters.<br> </li></ul> <br> Required profile : <p><u><strong>Education Level</strong></u></p><br><br><ul><li>Master's degree (Bac+5)</li></ul><p><br><u><strong>Experience</strong></u></p><br><br><ul><li>2 years of experience in a similar role.</li><li>Experience in the mining sector is highly desirable.</li><li>Experience in operational data analysis and dashboard development is an advantage.</li><li>Experience in process automation and decision-support tool development is desired.</li></ul><p><br><u><strong>Technical Skills</strong></u></p><br><br><ul><li>Good command of the Office Suite (Advanced Excel, Microsoft Word, PowerPoint).</li><li>Expert Excel (advanced formulas, PivotTables, Power Query, Power Pivot).</li><li>VBA / Macros.</li><li>Creation, Management, and Modeling of databases.</li><li>Power BI and/or other tools.</li><li>Python (an asset).</li><li>Attention to detail</li><li>Ability to work in a multicultural environment.</li><li>Ability to communicate effectively at all levels of the organization.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in English and French.</li><li>Have a reputation for integrity and ethics.</li><li>Ability to work in a demanding and high-pressure environment.</li></ul><p><u><strong>Behavioral Competencies and Soft Skills</strong></u></p><br><br><ul><li>Good communication skills (French, English)</li><li>Availability</li><li>Adaptability</li><li>Attention to detail and observation</li><li>Physical resilience</li><li>Sense of responsibility</li><li>Teamwork</li><li>Rigor and organization</li><li>Synthesis skills</li><li>Interest in new technologies and their challenges</li><li>Self-learning ability</li><li>Interface management</li></ul><p><u><strong>Recruitment Conditions</strong></u></p><br><br><ul><li>Job Title: DATA ANALYST in an open-pit and/or underground mining operation</li><li>Sector of Activity: Open-pit and underground mining operations</li><li>Region: Zgounder Mine</li><li>City: Taliouine (https://maps.app.goo.gl/ncWdKQj3pYfEwTYVA)</li><li>Working Hours: 20/10 (20 days work, 10 days off)</li></ul><br><br> <br><br> </div>
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Company culture : <p><strong>Meski Invest - Riva Industries</strong> demonstrates a highly balanced corporate culture, with <strong>collaboration</strong> as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on <strong>structure and operational excellence</strong>, where processes, rigor and quality are key priorities. The company also values <strong>performance</strong> and achievement, while maintaining openness to <strong>innovation</strong> and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented.
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<br> Job : <p>Reporting to the SCRAP PREPARATION DIRECTOR, you will be in charge of all activities related to the reliability and sustainability of all scrap preparation facilities (4000 HP shredder, shear, cleaners, oxy-cutting unit, mobile and stationary grapple machines, truck fleet),</p><br><br><p>In this capacity, your missions will be to:</p><br><br><p> Ensure the availability, reliability, and sustainability of all scrap preparation facilities (4000 HP shredder, shear, cleaners, oxy-cutting unit, mobile and stationary grapple machines, truck fleet) at the best cost and in compliance with safety and environmental requirements.<br> Define, plan, and implement the department's maintenance policy (preventive, conditional, corrective, and improvement), in order to reduce unplanned downtime and maximize the availability rate of production resources.<br> Deploy and manage the department's CMMS (equipment structuring, maintenance plans, procedures, history, and spare parts management) and drive maintenance using data.<br> Supervise, organize, and develop mechanical and electrical/instrumentation maintenance teams, ensuring the competence, discipline, and safety of interventions.</p><br><br> <br> <br> Required profile : <p> Higher technician (Bac+2/3) in industrial maintenance, electromechanics, or equivalent; or engineer (Bac+5) in maintenance / mechanical / electromechanics:</p><br><br><p> Solid expertise in industrial maintenance: mechanical, hydraulic, pneumatic, electrical, automation, and instrumentation;<br> Good knowledge of scrap processing facilities (shredder, shear, cleaners, oxy-cutting) and handling equipment (grapples, trucks);<br> Mastery of preventive and conditional maintenance methods and diagnostic techniques (vibration analysis, thermography, inspections);<br> Mastery of a CMMS and management tools (structuring, work orders, indicators);<br> Skills in failure analysis (FMEA, RCA, fault tree analysis) and reliability engineering;<br> Knowledge of safety rules for interventions and the integrated management system (ISO 9001 / 45001 / 14001 / 50001)</p><br><br><p> Ability to organize, plan, and manage technical teams and interventions;<br> Ability to supervise, empower, and develop the skills of team leaders and technicians;<br> Ability to manage priorities, emergencies, and crisis situations (major breakdowns); Ability to anticipate and resolve conflicts and to unite teams.</p><br><br><p> Rigor, method, and organizational skills;<br> Responsiveness, availability, and resilience under pressure;<br> Analytical and synthetic thinking skills, results-oriented;<br> Communication, active listening, and teamwork.</p><br><br><br> <br><br> </div>
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Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
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<br> Job : <p><strong>Your tasks</strong></p><br><br><ul><li>Make outbound calls to qualified prospects.</li><li>Identify needs, provide advice, and guide customers to the most suitable training.</li><li>Present benefits, overcome objections, and close sales.</li><li>Support prospects until their registration is complete.</li><li>Follow up on cases and update CRM tools.</li><li>Meet and exceed set sales targets.</li></ul><p><strong>Benefits and more</strong><br>You join ADM Value in a stable environment from day one:</p><br><br><ul><li>Permanent contract (CDI) from hiring.</li><li>Paid initial training from day one.</li><li>Social security (CNSS) + health insurance (AMO).</li><li>Uncapped bonuses - your performance is directly rewarded.</li><li>Transport allowance + meal voucher.</li><li>Employee partnerships and a stimulating environment.</li></ul><p><strong>Working hours</strong><br>Monday to Friday: 9:00 AM to 7:45 PM (French time). Saturday: 9:00 AM to 6:00 PM (French time).<br><strong>Net Salary + bonuses</strong><br>Salary package over 7,700 DH</p><br><br> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>Excellent command of French, both spoken and written (required).</li><li>Strong sales focus and customer service skills.</li><li>Good listening, persuasion, and challenge-seeking abilities.</li><li>Comfortable using computers and management software.</li><li>Availability, accuracy, punctuality, and schedule flexibility.</li><li>Experience in telephone sales is a plus.</li></ul> <br><br> </div>
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Job : <p>Reporting to the Head of the Management Mandates Monitoring Unit, within the Investment Portfolio Department of the Investment and Holdings Pole, your main responsibilities will be:</p><br><br><p><br><strong>1. Supervision and monitoring of the outsourcing mandate for the financial management of CDG's own portfolio</strong><br>• Contribute to the development and updating of the framework for managing the outsourcing mandate.<br>• Participate in defining the mandate's performance objectives, in coordination with various stakeholders.<br>• Contribute to developing the investment strategy in collaboration with the relevant bodies.<br>• Analyze market operation requests proposed by the mandate holder outside the pre-established management framework, before submitting them to the competent bodies for validation.<br>• Ensure compliance with strategic orientations, investment constraints, and mandate provisions.</p><br><br><p><br><strong>2. Support for steering and investment committees</strong><br>• Participate in monitoring meetings with the mandate holder to review and approve investment strategy proposals for the various portfolios managed under mandate.<br>• Contribute to the preparation of documents and materials for CDG's various governance bodies.<br>• Act as the interface between the mandate holder and the various entities and bodies concerned by the mandate.<br>• Ensure follow-up on the implementation of investment strategies approved by the various committees.<br>• Contribute to evaluating the mandate holder's management results and analyzing their performance.</p><br><br><p><br><strong>3. Reporting and continuous improvement</strong><br>• Contribute to the development and continuous improvement of the unit's activities.<br>• Prepare activity-related reports and monitor steering indicators.<br>• Design and evolve tools for monitoring and measuring the performance of management mandates, covering various asset classes.<br>• Participate in optimizing the processes for monitoring, controlling, and steering mandates.<br> </p><br><br> <br> Required profile : <p><strong>What we are looking for:</strong></p><br><br><p>• Master's degree (Bac+5) from a Business School, Engineering School, or University Master's in Financial Markets, Asset Management, Financial Engineering, Economics, or equivalent.<br>• Approximately 4 years of experience in asset management, financial markets, investment portfolio monitoring, or a similar role.</p><br><br><p><strong>What you will bring:</strong></p><br><br><p>• Strong command of financial markets and investment products.<br>• Knowledge of portfolio management and performance measurement principles.<br>• Proficiency in reporting and financial analysis techniques.<br>• Good command of Excel and office tools; knowledge of asset management and Business Intelligence tools is a plus.<br>• Analytical and synthesis skills.<br>• Rigor and organizational skills.<br>• Ability to work in a team and cross-functionally.<br> </p><br><br> <br><br> </div>
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Job : <p>Lead all group academy operations and be responsible for their performance to the General Management. The position guarantees the promise made to families on both sites - educational quality, child safety, service reliability - and the profitability of the model that supports it. It transforms the group's strategy into an operational plan: target organization, staffing levels, season calendar, budget, procedures, and systems. It is the second-level escalation point for any operational decision that goes beyond the field, and the primary responsible party for the academies' compliance with Moroccan regulatory requirements and international franchise specifications.</p><br><br><p>Scope of responsibility</p><br><br><ul><li>Operational and economic performance of the academies (revenue, margin, slot production cost)</li><li>Target organization, staffing levels, and management structure</li><li>Sports season planning and execution of all programs</li><li>Governance, compliance, safety, and child protection</li><li>Operating budget and operational management control</li><li>Risk management and business continuity</li><li>Information systems and digital transformation of the scope</li><li>Management of the supervisory team and development of managers</li></ul><p>Direction and strategy</p><br><br><ul><li>Translate the group's strategy into a multi-year operational plan for the academies, by site and by discipline</li><li>Define the target organization: organizational chart, team sizes, scopes, and delegation levels</li><li>Approve operational investments (infrastructure, equipment, systems) and defend proposals before General Management</li><li>Lead the structuring of the Professional pathway and its operational and economic distinction from the leisure offering</li><li>Prepare and present the season review and corrective action plans</li><li>Contribute to decisions on opening new sites or new disciplines: operational feasibility study, sizing, ramp-up</li></ul> <br> Required profile : <p>• Higher education degree in Sports Management, Business Administration, or equivalent<br>Experience<br>• Minimum 8 years in operations, including proven experience in managing managers<br>• Management of a multi-site scope and responsibility for an operating budget<br>• Sports, educational, or family service environment; technical or coaching background<br>appreciated (federal license or UEFA is a plus) </p><br><br> <br><br> </div>
Workstation Administrator / Endpoint SecOps Engineer | Sala al Jadida (Morocco)
الوظائف الفنية والعمالية
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Job : <p><strong>Your mission:</strong></p><br><br><p>As a Workstation Administrator / Endpoint SecOps Engineer, you play a key role in securing and administering the workstation fleet.</p><br><br><p>You are responsible for managing compliance campaigns, vulnerability management, and deploying endpoint security solutions. In collaboration with the infrastructure, security, and operations teams,</p><br><br><p>you contribute to ensuring the protection of user environments while maintaining a high level of service quality and compliance. </p><br><br><p><strong>Your main tasks:</strong></p><br><br><p>Management of patch/comply/deploy campaigns via Tanium on the entire workstation fleet;</p><br><br><p>Remediation of non-automatable non-compliance;</p><br><br><p>Maintenance of compliance dashboards;</p><br><br><p>Monitoring of re-compliance of critical Workplace applications (XDR, BitLocker, Zscaler);</p><br><br><p>Deployment and monitoring of Stellar Protect and Hogo.</p><br><br><p>In V2 scenario: contribution to the implementation of Tanium for the OT environment and to the security of the developer community.<br> </p><br><br> <br> Required profile : <p><strong>Technical skills:</strong></p><br><br><p>Solid expertise acquired over 3 to 7 years of experience in large-scale Endpoint SecOps / patch management / vulnerability management and 3 to 5 years of experience as a workstation administrator/engineer;</p><br><br><p>Strong operational mastery of Tanium Patch/Comply/Deploy;</p><br><br><p>Knowledge of Windows 10/11 and Windows Server;</p><br><br><p>Scripting and automation (PowerShell, VBScript, batch, REST/JSON API);</p><br><br><p>Experience with ITIL/ITSM (CAB);</p><br><br><p>Perfect command of French and English;</p><br><br><p>Experience in an international multi-site environment;</p><br><br><p><strong>Personal qualities:</strong></p><br><br><p>• Rigor and organizational skills.</p><br><br><p>• Autonomy and pragmatic mindset.</p><br><br><p>• Good communication and team spirit.</p><br><br><p>• Ability to work under pressure and manage priorities.<br> </p><br><br> <br><br> </div>
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Job : <p>The Quality Assurance Agent will be responsible for supporting colleagues and suppliers in respecting the group's and its brands' quality standards and processes, while ensuring that product safety and quality meet the brands' requirements.</p><br><br><p>Daily activities and key responsibilities:</p><br><br><ul><li>Collaborate with the Quality Assurance (QA) manager, team leader, QA team, and office team to streamline brand-related activities and integrate its values and processes.</li><li>Transfer knowledge of the group's standard quality operating procedures to suppliers, train them, and ensure they fully understand expectations.</li><li>Provide hands-on training on QA/QC procedures and conduct random checks.</li><li>Organize pre-production meetings and carry out inspections according to the daily schedule.</li><li>Identify the causes of production and quality problems to provide appropriate solutions and establish a zero-defect culture within the factory.</li><li>Regularly update the action plan for the manager.</li><li>Share and discuss inspection results with the QA manager and team leader; prepare and enter inspection reports into the dedicated portal.</li><li>Maintain constructive working relationships with all suppliers and teams.</li><li>Effectively represent the company's policy, codes of good practice, and work processes to internal and external stakeholders, while ensuring that product development and sourcing are carried out in a socially responsible environment.</li><li>Perform any other tasks assigned by the supervisor.</li></ul><br> <br> Required profile : <p>To succeed in this role, the candidate must be results-oriented; they must be able to manage complexity and demonstrate a true team spirit.</p><br><br><p>SKILLS:</p><br><br><ul><li>Highly organized person with excellent communication, interpersonal, and planning skills; able to manage multiple tasks simultaneously and solve problems.</li><li>Autonomous, proactive, and able to work under pressure.</li><li>Solid understanding of fabrics, garments, and quality control criteria.</li><li>Willingness to learn and ability to adapt to a new environment.</li></ul><p>EXPERIENCE & QUALIFICATIONS:</p><br><br><ul><li>At least 3 years of experience in the Textile/Apparel sector</li><li>Experience dealing with European clients, preferably in the French market</li><li>Degree in a related field is a plus</li><li>Experience within a multinational buying office is a plus</li><li>Excellent communication skills and good command of French (oral and written) as well as the local language.</li></ul> <br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an E-commerce Content Manager today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Build and maintain landing pages in Makaira using existing page-builder elements; Structure and enrich page content — copy, images, video — within approved templates; Set up each page around its goal: clear hierarchy, deliberate above-the-fold choices; Turn briefs from marketing and category management into finished, publishable pages; Write and adjust German microcopy — headlines, button labels, short supporting text; Keep up with evolving tools and technology in the e-commerce content space.<br> What you need to succeed in this role: Excellent German skills (C1 for both spoken and written) and Intermediate English (B2); At least 6 months of hands-on experience in e-commerce content management, copywriting, or landing page creation; Experience working with e-commerce platforms (e.<br>g. Shopify, Magento, Makaira, or similar); Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Structured and organized working style; Hands-on mentality with a quick, sharp grasp of new tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive E-commerce Content Manager who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3HN</span> </div>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde.<br>Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis.</p><br><p><strong>Fairmont Royal Palm Marrakech</strong></p><br><p>C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.</p><br><br>Description du poste<br><br><p>Relevant du Chef de partie, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :<br> </p><br><ul><li>Minimiser les pertes, respecter la meilleure utilisation des matières premières et du matériel ;</li><li>Respecter et assurer le respect des normes en matière d’hygiène et de sécurité ;</li><li>Appliquer et faire respecter les procédures de travail et les fiches techniques relatives à sa partie ;</li><li>Remplacer les postes inférieurs au sein de sa partie si besoin ;</li><li>Veiller à l’application des critères de qualité ;</li><li>Recevoir et contrôler l’arrivage des marchandises de son poste ;</li><li>Vérifier les dates limites de consommation et la qualité des produits et marchandises de sa partie ;</li><li>Contrôler le contenu, le rangement et la propreté des enceintes réfrigérées de sa partie et de la cuisine ;</li><li>Confectionner les mets dont il a la charge, en respectant les fiches techniques et les délais ;</li><li>Aider au dressage des assiettes ;</li><li>Contrôler et participer au nettoyage du matériel et équipement de sa partie et des cuisines ;</li><li>Etablir les commandes en collaboration avec son Sous-chef ;</li><li>Faire des listes de recommandations et des rapports précis par écrit, de sa partie la veille pour le lendemain ;</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><ul><li>Expérience préalable dans le domaine culinaire</li><li>Attestation de compagnonnage ou équivalent international</li><li>Un diplôme ou un certificat dans une discipline culinaire est un atout</li><li>La connaissance des applications Microsoft Windows est un atout</li><li>Excellentes compétences interpersonnelles et compétences en résolution de problèmes</li><li>Particulièrement responsable et fiable</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu</li><li>Capacité à travailler en équipe</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment</li></ul><br>Informations supplémentaires<br><br><p><em><strong>Avantages collaborateurs</strong></em></p><br><p>Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements <strong>Fairmont & Raffles</strong>, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience.</p><br><p>Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement.</p><br><p><em><strong>Nos valeurs</strong></em></p><br><p><strong>Respect</strong><br>Nous valorisons les besoins, les idées et l’individualité de chacun.<br>Nous traitons toutes les personnes avec équité et dignité.</p><br><p><strong>Excellence</strong><br>Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique.</p><br><p><strong>Appartenance</strong><br>Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble.</p><br><p><strong>Autonomisation</strong><br>Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables.</p><br><p><strong>Intégrité</strong><br>Nous bâtissons la confiance à travers le respect mutuel et l’authenticité.</p><br><p><strong><em>Diversité & Inclusion</em></strong></p><br><p>Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir.<br>Nous accueillons avec enthousiasme des candidats issus de tous horizons.</p><br> </div>
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Job : <p><strong>Your mission:</strong></p><br><br><p>As an Active Directory Service Manager, you are responsible for the overall governance of the AD service and the coordination of the different parties involved in its operation and evolution. You ensure the consistency of</p><br><br><p>technical, operational, and security guidelines while maintaining a trusting relationship with stakeholders. Your role is key in the strategic management of the Active Directory environment and in supporting</p><br><br><p>transformations related to identity and access management.</p><br><br><br><p><strong>Your main tasks:</strong></p><br><br><p><br>You will be the main contact between the Client and the Provider for the entire Active Directory service management;</p><br><br><p>Overall guarantor of the environment's consistency (architecture, configuration, security posture, operational practices) in accordance with the Client's standards and governance;</p><br><br><p>Coordination of the service management team and leading monthly and semi-annual strategic reviews (AD evolution, security, technical debt, alignment with the Client's long-term identity strategy).<br> </p><br><br> <br> <br> Required profile : <p><strong>Technical skills:</strong></p><br><br><p>Transverse vision of architecture, operations, governance;</p><br><br><p>Ability to lead monthly and strategic steering committees;</p><br><br><p>Coordination skills for teams and structured escalation;</p><br><br><p>Understanding of Tier 0 security issues and the Client's identity strategy.</p><br><br><p>Perfect command of French and English languages;</p><br><br><br><p><strong>Personal qualities:</strong></p><br><br><p>• Rigor and organizational skills.</p><br><br><p>• Autonomy</p><br><br><p>• Good communication and teamwork.</p><br><br><p>• Ability to work under pressure and manage priorities.</p><br><br> <br><br> </div>
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Job : <p>Reporting to the Sales Manager, your objective is clear: to increase revenue, win new clients, and build lasting business relationships with advertisers, agencies, and partners.</p><br><br><ul><li>Actively prospect and develop new accounts with advertisers, agencies, and partners;</li><li>Develop, manage, and retain your client portfolio;</li><li>Identify new business opportunities and contribute to acquiring new budgets;</li><li>Market our various offers: advertising, communication packages, Brand Content, partnerships, and digital solutions;</li><li>Understand client needs and build tailored commercial proposals, in collaboration with editorial and marketing teams;</li><li>Lead commercial negotiations, from proposal to contract and campaign monitoring;</li><li>Achieve set revenue targets and provide regular reporting on your activity;</li><li>Ensure quality customer follow-up to develop loyalty and the commercial potential of each account;</li><li>Be proactive in evolving our offers and identifying new revenue streams.</li></ul> <br> <br> Required profile : <p>Do you have a commercial mindset, a taste for challenges, and a good understanding of the media, advertising, and digital world?</p><br><br><ul><li>Higher education in sales, marketing, communication, or equivalent;</li><li>Successful experience in a sales role, ideally in media, advertising, communication, digital, or ad sales;</li><li>A true commercial developer with a strong appetite for prospecting and winning new clients;</li><li>Excellent negotiation and closing skills;</li><li>Excellent interpersonal skills, customer service orientation, and ability to develop a professional network;</li><li>Autonomy, rigor, responsiveness, and strong results orientation;</li><li>Good knowledge of the media, advertising, and digital ecosystem;</li><li>Very good command of French and Arabic, both spoken and written.</li></ul><p>Do you enjoy prospecting, convincing, negotiating, and developing business? We want to meet you.</p><br><br> <br><br> </div>
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Job : <p>The Strategy and Ideation Project Manager will be responsible for carrying out, under the supervision of their hierarchical superior, all tasks and work related to strategy and ideation:</p><br><br><p><strong>Strategy and strategic studies</strong>:</p><br><br><ul><li>Contribute to defining the strategic vision</li><li>Contribute to the development of Ithmar's strategic plan and its translation into an operational roadmap (Analyze public policies and identify promising sectors/types of projects, Analyze internal and external evolution factors to identify probable impacts on Ithmar's strategic model...)</li><li>Monitor the implementation of Ithmar's strategic plan and update the business plan, if necessary</li><li>Conduct strategic studies (internal or external)</li><li>Conduct market research / thematic in-depth studies for the development teams, in particular (upon request)</li><li>Provide active support to their management in handling issues for the Strategy and Ideation unit and be proactive</li></ul><p><strong>Pre-qualification - Ideation:</strong></p><br><br><ul><li>Participate in managing the entire ideation process, in collaboration with their hierarchical superior</li><li>Conduct pre-qualification studies for ideas submitted by internal stakeholders of the fund (particularly market studies, strategy, implementation scope...)</li></ul><p><br><strong>Management</strong></p><br><br><ul><li>Lead the project team</li><li>Develop the skills of their teams and maximize their performance</li><li>Plan the activities of their collaborators by defining clear objectives and approving the action plans proposed by them</li><li>Monitor and approve the work of their collaborators</li></ul> <br> Required profile : <ul><li>EDUCATION: Master's degree (Bac+5) in Economics, Finance, Strategy, Management</li></ul><br><ul><li>EXPERIENCE: 5 to 8 years of experience, including at least 4 years in a strategy consulting firm or corporate strategy department.</li></ul><br><ul><li>PREREQUISITES</li></ul><br><ul><li>Solid expertise in project management</li><li>Mastery of the technical aspects of projects/opportunities</li><li>Ability to manage multiple complex files simultaneously with rigor and autonomy</li><li>Strong negotiation skills and a keen sense of written and oral communication</li><li>Very good writing skills in French and English</li><li>Excellent interpersonal skills and a sense of collaboration</li><li>Leadership</li><li>Results-oriented</li></ul> <br><br> </div>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Assure l'installation, la maintenance préventive et corrective des équipements de réfrigération, de climatisation et de ventilation de l'établissement.</li><li>Diagnostique les pannes et réalise les interventions nécessaires afin de garantir le bon fonctionnement des installations.</li><li>Veille au bon état de fonctionnement des chambres froides, systèmes de climatisation, équipements frigorifiques et installations CVC (Chauffage, Ventilation et Climatisation).</li><li>Effectue les contrôles périodiques et les opérations de maintenance préventive conformément au plan de maintenance.</li><li>Contrôle les performances des équipements et propose des actions d'amélioration afin d'optimiser leur efficacité énergétique.</li><li>Veille au respect des normes de sécurité, des réglementations environnementales et des procédures internes lors des interventions.</li><li>Assure le suivi des interventions, renseigne les documents de maintenance et signale toute anomalie nécessitant une action corrective.</li><li>Contrôle l'état des équipements, des outils et des pièces de rechange nécessaires aux interventions.</li><li>Intervient rapidement en cas de dysfonctionnement afin de limiter l'impact sur le confort des hôtes et d'assurer la continuité des opérations de l'établissement.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation</strong></p><br><ul><li>Diplôme en Froid Industriel, Génie Climatique, Maintenance des Systèmes Énergétiques et Climatiques ou domaine équivalent.</li><li>Minimum de 2 années d'expérience en tant que Technicien Frigoriste, idéalement au sein d'un hôtel de luxe ou d'un établissement de même standing.</li></ul><p><strong>Compétences techniques</strong></p><br><ul><li>Bonne maîtrise des systèmes de climatisation (HVAC/CVC), de ventilation, de réfrigération et des chambres froides.</li><li>Capacité à assurer la maintenance préventive et corrective des installations techniques d'un établissement hôtelier.</li><li>Bonne connaissance des fluides frigorigènes, des circuits frigorifiques et des équipements de régulation.</li><li>Capacité à diagnostiquer les dysfonctionnements et à réaliser les réparations dans le respect des normes techniques et de sécurité.</li><li>Bonne maîtrise de la lecture des plans et schémas techniques.</li><li>Connaissance des procédures de maintenance préventive, de la gestion des interventions et de l'optimisation des performances énergétiques.</li><li>Bonne connaissance des normes de sécurité et des réglementations applicables aux installations frigorifiques.</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li><p>Rigueur, sens de l'organisation et souci constant de la qualité des interventions.</p><br></li><li><p>Réactivité et capacité à intervenir efficacement afin d'assurer la continuité des services de l'hôtel.</p><br></li><li><p>Excellentes capacités d'analyse, de diagnostic et de résolution de problèmes techniques.</p><br></li><li><p>Esprit d'équipe et excellente capacité à collaborer avec les différents départements de l'établissement.</p><br></li><li><p>Autonomie, sens des responsabilités et respect strict des procédures de sécurité.</p><br></li><li><p>Engagement constant à maintenir les installations techniques aux standards d'excellence d'un établissement de luxe.</p><br></li></ul><p><strong>Langues :</strong></p><br><ul><li>Bonne maîtrise du français, à l’oral comme à l’écrit.</li><li>La maîtrise de l’anglais constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
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<span>Purpose of the Job
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<br>Job Requirements - Experience and Education
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
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Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives.
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<br> Job : <p>Join a dynamic player in the <strong>Medical Equipment</strong> sector in <strong>Rabat</strong>! A unique opportunity awaits you to grow as a <strong>Medical Receptionist M/F</strong>. Your role will be central to the smooth flow of communication and the satisfaction of our contacts.</p><br><br><p>Actively contribute to the smooth administrative functioning of the department. Ensure a professional and efficient first point of contact, reflecting our company's values. Manage call flows and information with rigor and organization.</p><br><br><p>Your main tasks will include managing telephone reception, transferring calls to the appropriate departments, and taking messages. Part of your role will involve providing general information about the company and its services. You will participate in occasional administrative tasks to support the team.</p><br><br> <br> Required profile : <p>Experience in a <strong>call center for medical/paramedical professions</strong> would be a real asset.</p><br><br><p>We are looking for someone with <strong>1 to 3 years</strong> of experience in a similar role, ideally in the medical field or an environment with a strong reception component.</p><br><br><p>Your strengths for success include excellent <strong>communication skills</strong>, both oral and written. Great <strong>organization</strong>, <strong>rigor</strong>, and a strong sense of <strong>customer service</strong> are essential. Proficiency in basic computer tools and the ability to work under pressure will be appreciated. Good knowledge of medical jargon is a plus.</p><br><br> <br><br> </div>
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<br>Description de l'entreprise<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><strong>Pourquoi travailler chez Fairmont Tazi Palace Tangier ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</p><br><br>Description du poste<br><br><ul><li>Assiste le Spa Manager dans la gestion quotidienne des opérations du Spa afin de garantir un fonctionnement fluide et conforme aux standards de l'établissement.</li><li>Supervise les opérations quotidiennes du Spa et veille au bon fonctionnement du département.</li><li>Participe à l'élaboration et au suivi des plannings afin d'assurer une organisation optimale des équipes.</li><li>Accompagne, motive et développe les collaborateurs dans une démarche d'excellence opérationnelle et de qualité de service.</li><li>Veille au respect des standards LQA (Leading Quality Assurance), des procédures internes et des normes d'hygiène et de sécurité.</li><li>Supervise les réservations, les soins, les abonnements et les prestations afin d'optimiser le taux d'occupation et la satisfaction des clients.</li><li>Contrôle la qualité des prestations, la présentation des cabines, des espaces communs (Spa, piscine, fitness) ainsi que le respect des normes d'hygiène, de sécurité et de propreté.</li><li>Veille à la bonne circulation de l'information et assure une communication efficace au sein de l'équipe ainsi qu'avec les autres départements de l'hôtel.</li><li>Contribue au développement du chiffre d'affaires à travers la promotion des soins, des abonnements et des produits de vente (cross-selling et up-selling).</li><li>Assure le suivi des stocks, des inventaires et des commandes des produits de cabine et de vente.</li><li>Contrôle le suivi administratif des factures des prestataires et participe au suivi budgétaire du département.</li><li>Assure le suivi des indicateurs de performance et contribue à l'atteinte des objectifs de qualité, de satisfaction client et de rentabilité.</li></ul><br>Qualifications<br><br><p><strong>Expérience et formation : </strong></p><br><ul><li>Diplôme Bac+2 à Bac+5 en Management Hôtelier, Gestion, Bien-être ou domaine équivalent.</li><li>5 années d'expérience professionnelle, dont au moins 2 années dans un poste similaire, idéalement au sein d'un hôtel haut de gamme ou d'un établissement de même standing.</li></ul><p><strong>Compétences techniques :</strong></p><br><ul><li>Bonne connaissance des opérations quotidiennes d'un spa et des standards de qualité propres à un établissement de luxe.</li><li>Capacité à assister le Spa Manager dans l'organisation, la coordination et le suivi des activités du spa.</li><li>Bonne maîtrise de la planification des équipes, de la gestion des plannings et de l'organisation opérationnelle.</li><li>Bonne connaissance des soins, des produits de bien-être et des protocoles de soins proposés par le spa.</li><li>Capacité à assurer le suivi de la qualité des prestations et à veiller au respect des procédures et des standards de l'établissement.</li><li>Bonne maîtrise de la gestion des réservations, de l'accueil des clients et du suivi de leur satisfaction.</li><li>Bonne connaissance des normes d'hygiène, de sécurité et de santé applicables aux espaces de bien-être.</li><li>Maîtrise des outils informatiques et des logiciels de gestion hôtelière et de réservation de spa.</li><li>Bonne connaissance des standards LQA (Leading Quality Assurance) et capacité à veiller à leur application quotidienne afin de garantir une expérience client d'excellence.</li></ul><p><strong>Qualités personnelles</strong></p><br><ul><li>Excellentes compétences en leadership, avec une aptitude à encadrer, motiver et développer les équipes dans une démarche d'excellence opérationnelle.</li><li>Excellent sens de l'organisation, rigueur et souci du détail afin de garantir des prestations conformes aux standards d'un établissement de luxe.</li><li>Forte orientation client et sens aigu du service, avec la capacité d'offrir une expérience personnalisée et mémorable.</li><li>Excellentes capacités de communication, de coordination et de gestion des relations avec les clients, les équipes et les différents départements de l'hôtel.</li><li>Capacité à analyser les situations, à prendre des décisions et à résoudre les problèmes avec efficacité et professionnalisme.</li></ul><p><strong>Langues : </strong></p><br><ul><li>Excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.</li><li>La maîtrise d'une troisième langue constitue un atout.</li></ul><br>Informations supplémentaires<br><br><p><strong>Employee Benefits:</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont & Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong><br>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>