وظائف مندوب توصيل طرود - الدار البيضاء المغرب

<p><font dir="auto" ><font dir="auto" >The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Receive incoming calls from customers</font></font></li><li><font dir="auto" ><font dir="auto" >actively listen to the interlocutors</font></font></li><li><font dir="auto" ><font dir="auto" >Identify their needs, analyze their requests and guide them</font></font></li><li><font dir="auto" ><font dir="auto" >Maintaining the highest quality of customer service</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent argumentative skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Business logic.</font></font></li><li><font dir="auto" ><font dir="auto" >Real sense of listening.</font></font></li><li><font dir="auto" ><font dir="auto" >Empathy is all evidence.</font></font></li></ul>

<p><br></p> <p> </p> <b>What You Will Be Doing at Arrow</b> <p>As a Data Center Inside Sales Representative (Italian Speaking), you will be responsible for supporting and developing business relationships with a portfolio of key Italian-speaking customers in the Data Center solutions space. Your role will involve managing the entire sales cycle from quote to delivery, collaborating closely with suppliers, internal teams, and field sales to provide the best service and drive revenue growth.</p> <b>Your responsibilities will include:</b> <ul> <li> <p>Managing and growing a portfolio of data center customers through daily contact via phone and email.</p> </li> <li> <p>Preparing and processing quotes, including complex configurations related to servers, storage, and networking.</p> </li> <li> <p>Supporting sales by identifying upsell opportunities and aligning solutions to customer needs.</p> </li> <li> <p>Collaborating with Field Sales Representatives, product specialists, and supplier contacts to deliver value-added services.</p> </li> <li> <p>Tracking orders, managing backlogs, troubleshooting issues, and ensuring on-time delivery.</p> </li> <li> <p>Maintaining accurate records in CRM/ERP systems and reporting on account activity.</p> </li> <li> <p>Acting as a point of contact for post-sales support and helping resolve delivery or service concerns.</p> </li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><p>We're looking for someone who enjoys building relationships, has a good technical understanding of IT infrastructure (especially data center technologies), and is passionate about customer service and sales excellence.</p> <b>Requirements:</b> <ul> <li> <p>Fluency in Italian (spoken and written) is mandatory.</p> </li> <li> <p>Basic to intermediate knowledge of English is a strong plus.</p> </li> <li> <p>Previous experience in inside sales, sales support, or customer service preferably in IT/technology distribution.</p> </li> <li> <p>Strong organizational and communication skills.</p> </li> <li> <p>A proactive, solution-oriented mindset with the ability to work independently.</p> </li> <li> <p>Comfort working with CRM systems, quoting tools, and Microsoft Office.</p> </li> <li> <p>Familiarity with data center technologies (servers, storage, virtualization) is an advantage.</p> </li> </ul>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they may also need to close sales. Reporting to the team leader, their main responsibilities include: receiving incoming customer calls, actively listening to callers, identifying their needs, analyzing their requests and directing them appropriately, maintaining the highest quality of customer service, and ensuring the achievement of the project's quantitative and qualitative objectives. Before taking on the role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong argumentation skills. Commercial acumen. Excellent listening skills. Demonstrated empathy. Experience in telemarketing (inbound calls) is desirable.</font></font></p>

<b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Later</font></font></b> <p> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The customer service representative handling inbound calls is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include:</font></font></p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Receive incoming calls from customers</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">actively listen to the interlocutors</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify their needs, analyze their requests and guide them</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining the highest quality of customer service</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the achievement of the project's quantitative and qualitative objectives.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#MA</font></font></p><p><strong>Desired Candidate Profile</strong></p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Search profile</font></font></b> <p> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect mastery of the French language, with good fluency in both spoken and written French.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent argumentative skills.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business logic.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Real sense of listening.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Empathy is all evidence.</font></font></li> </ul>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<p><b>Job Description</b></p><p><br></p><p>&nbsp;Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You ensure quality in the factory and are responsible for meeting quality targets. You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department. You grow your team s capabilities and coordinates departmental activities in accordance with corporate standards, local requirements and ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate quality. How you will contribute You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met. You will develop and track your department s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and periodically checking and taking action to stay on track. In addition, you will ensure that there is strict adherence with all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company s image, policies and business. As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Relevant experience (operations, quality and/or R&amp;D) Project management and managing multiple priorities Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material Communicating effectively and leading cross-functional teams Statistical processes and problem-solving techniques Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance Working with customers on quality related issues More about this role What you need to know about this position: 1. Leading quality agenda -Top management representative for quality and food safety -Primary responsibility for developing quality agenda for the, getting buy in from stakeholders and assurance of objectives fulfilment -Promotion of consumer inspired quality culture across the plant -Make sure that QFS management system is operationnel and conform vs requirement (Iso , QCMS ,) and liaise with top management if isn t the case 2. Quality and food safety management system -Primary responsibility for developing, maintaining and optimizing quality and food safety management system &amp; lead of FS team on site in accordance with legal, corporate and certification requirements. -Participation in internal audits and gap assessments on site. -Coordinating corporate and certification audits on behalf of plant management -Active participation in networking, benchmarking and sharing learning and best practices between sites across EEMEA region -Reviewing and agreement of all new projects on site before their final approval, supporting project leaders in meeting legal and corporate requirements 3. Assurance of product quality and food safety -Key support to production in assurance of product quality and food safety. -Final decision maker for go/not go in case of product deviation from specification 4. Dealing with authorities -Primary contact for food safety/health authorities in case of consumer complaints and planed/unplanned inspections 5. Handling customer and consumer complaints/internal product nonconformities -Leading investigation and acting as a primary point of contact in case of sensitive/significant complaints; assurance of efficient complaints handling in all other cases. -Assurance of investigation of internal nonconformities, root cause analysis, planning and fulfilment of corrective and preventive actions, assessment of their efficiency 6. IL6S -Acting as a quality pillar leader when implementing IL6S and iQS on site, support to all other pillar leads 7. Supplier development -Active participation in the program of local supplier development 8. People management -Development and coaching of quality employees to fully unleash their potential -Leading quality programs/projects/events to increase quality awareness and commitment across the plant Job specific requirements: Higher diploma in Food process Engineering , Micro, chemical, technological or quality management education Proficient English skills Proficient English skills Good knowledge of biscuits technological process Good knowledge of ISO 9001, FSSC22000, PAS96 requirements Expert knowledge of legal and corporate requirements to products quality and food safety Advanced PC user (Microsoft Word, Excel, Power Point, Internet Explorer, Microsoft Outlook) Qualified internal auditor of Quality and Food safety management system Qualified supplier auditor/developer No Relocation support available Business Unit Summary Mondel z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance</p><p><strong>Desired Candidate Profile</strong></p><p>Higher diploma in Food process Engineering , Micro, chemical, technological or quality management education Proficient English skills Proficient English skills Good knowledge of biscuits technological process Good knowledge of ISO 9001, FSSC22000, PAS96 requirements Expert knowledge of legal and corporate requirements to products quality and food safety Advanced PC user (Microsoft Word, Excel, Power Point, Internet Explorer, Microsoft Outlook) Qualified internal auditor of Quality and Food safety management system Qualified supplier auditor/developer</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Execute the delivery of parts to customers, respecting deadlines. Adhere to delivery deadlines according to the production management schedule. Process all work orders necessary for the delivery of parts to production. Propose solutions following any complete delays (temporary replacements, changes in production). Alert management to any missing parts that could block production. Execute the complete process according to the project configuration and configuration checklists. Propose standard exchange solutions, either purchased or available in stock, based on the complete engine reassembly needs. Follow up with Engine Owners on standard exchange agreements. Follow up with subcontractors on the reimbursement of standard exchanges issued for customer engines. Act as the main interface for the Logistics Hub to ensure the timely delivery of parts to customers.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supply chain engineer (or equivalent, Master's degree) with proven experience in managing and overseeing logistics flows</font></font></p>

<b>Position:</b> Marketing Project Manager<p> </p> <p> </p> <b><br>Job Description:</b> About Us <p>We are a global marketing organization focused on delivering impactful campaigns through operational excellence, collaboration, and continuous improvement. Our ECS Center of Excellence supports marketing teams worldwide by providing scalable project management and delivery services.</p><b><br>&nbsp;About the Role </b><p>We are looking for an experienced <b>Marketing Project Manager</b> to oversee the intake, planning, resourcing, financial governance, and delivery of global marketing projects. Acting as the bridge between go-to-market stakeholders and production teams, you will ensure projects are well-scoped, commercially aligned, and delivered on time, within budget, and to quality standards.</p><b><br>&nbsp;Key Responsibilities </b><ul> <li>Manage project intake, scheduling, resource allocation, and workflow coordination.</li> <li>Review project briefs, timelines, budgets, and approvals to ensure delivery readiness.</li> <li>Monitor resource capacity and resolve scheduling conflicts across teams.</li> <li>Oversee project budgets, estimates, forecasts, and financial reconciliation.</li> <li>Track project performance, utilization, and delivery metrics, providing actionable insights.</li> <li>Drive process improvements, governance standards, and workflow efficiencies.</li> <li>Coordinate internal teams, stakeholders, and external suppliers to ensure successful project execution.</li> <li>Support quality control, risk management, and continuous improvement initiatives.</li> </ul> What's In It For You <ul> <li>Opportunity to manage global marketing projects with high business impact.</li> <li>Exposure to diverse stakeholders, teams, and markets worldwide.</li> <li>Collaborative and fast-paced environment focused on innovation and operational excellence.</li> <li>Ability to influence processes, improve efficiency, and drive best practices.</li> <li>Opportunities for professional growth and career development within a global organization.</li> </ul> Provide your feedback on BizChat<br><p><strong>Desired Candidate Profile</strong></p><p>You are a highly organized project management professional with strong commercial awareness and experience managing complex marketing projects in a fast-paced, global environment.</p> Qualifications &amp; Experience <ul> <li>Bachelor's degree or equivalent experience.</li> <li>5-7 years of experience in marketing project management, agency, shared services, or Center of Excellence environments.</li> <li>Proven experience managing campaign intake, project schedules, resources, budgets, suppliers, and delivery risks.</li> <li>Strong understanding of multi-channel marketing campaigns across digital and traditional channels.</li> <li>Experience with project/work management tools and reporting platforms.</li> <li>Excellent stakeholder management, communication, analytical, and organizational skills.</li> <li>Ability to work independently while collaborating across global and cross-functional teams.</li> </ul>

<p><b>Position Overview:</b></p><p>The Sales Operations Associate, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Support to Sales and Operations Account Managers</p><p><br></p><p>Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability.</p><p>Respond to inquiries regarding order status and resolve customer order difficulties.</p><p><br></p><p>May manage customer quote activities in line with specific strategies and quoting processes.</p><p><br></p><p>Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.</p><p>Service Delivery: Meet established Service Level Agreements (SLAs).</p><p>Compliance &amp; Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams</p><p><br></p><p><b>Key Competencies:</b></p><p><br></p><p>Communication efficiency</p><p>Detail-Oriented: Precision in data entry and complex problem-solving.</p><p>Resilient: Ability to remain professional under pressure and handle sensitive requests.</p><p>Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.</p><p>Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p style="font-size: 11px;">Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.</p><p style="font-size: 11px;">Experience: 1–3 years in sales operations or customer service (product-based industry preferred).</p><p style="font-size: 11px;">Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel</p><p style="font-size: 11px;">Languages: High level of English (written and oral).</p><div><br></div>

<p>Position: Sales Operations Associate Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance. Key Responsibilities: Support to Sales and Operations Account Managers Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes. Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing. Service Delivery: Meet established Service Level Agreements (SLAs). Compliance &amp; Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field. Experience: 1 3 years in sales operations or customer service (product-based industry preferred). Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel Languages: High level of English (written and oral). Key Competencies: Communication efficiency Detail-Oriented: Precision in data entry and complex problem-solving. Resilient: Ability to remain professional under pressure and handle sensitive requests. Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities. Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.</p>

<p><strong>Position: Sales operations associate</strong></p> <p><strong>Job Description: Sales Operations Associate</strong></p> <p><strong>Position Overview:</strong> The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Support to Sales and Operations Account Managers</li> <li><strong>Order Management:</strong> Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes.</li> <li><strong>Backlog Management:</strong> Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.</li> <li><strong>Service Delivery:</strong> Meet established Service Level Agreements (SLAs).</li> <li><strong>Compliance &amp; Collaboration:</strong> Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams</li> </ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p> <ul> <li><strong>Education:</strong> Degree in Business, Administration, Supply Chain, Logistics, or a related field.</li> <li><strong>Experience:</strong> 1 3 years in sales operations or customer service (product-based industry preferred).</li> <li><strong>Technical Skills:</strong> Hands-on experience with ERP systems and proficiency in Microsoft Excel</li> <li><strong>Languages:</strong> High level of English (written and oral).</li> </ul> <p><strong>Key Competencies:</strong></p> <ul> <li>Communication efficiency</li> <li><strong>Detail-Oriented:</strong> Precision in data entry and complex problem-solving.</li> <li><strong>Resilient:</strong> Ability to remain professional under pressure and handle sensitive requests.</li> <li><strong>Adaptable:</strong> Comfortable in a fast-paced environment with evolving tools and priorities.</li> <li><strong>Proactive:</strong> Strong ability to prioritize urgent tasks and meet strict deadlines.</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your role: As a Design Release Engineer for Sheet Metal &amp; Plastics, you will lead the technical development of components within your scope to ensure that Quality, Cost, Delivery, and Performance objectives are met. In this role, you will be responsible for: Leading the technical development of components. Ensuring Quality, Cost, and Delivery objectives are met. Liaising with suppliers and technical teams. Managing product evolutions and PLM data. Participating in APQP and PPAP activities. Leading technical reviews and action plans.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile: Your profile: Master's degree (Bac+5) in mechanical engineering or equivalent. Significant experience in automotive product development. Proficiency in CATIA V5/V6 and PLM tools. Knowledge of APQP, PPAP, and RFQ processes. Excellent coordination and leadership skills. Professional fluency in French and English.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To act as the interface with the freight forwarder and SAESC's transport subcontractors,</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify the conformity of the documents: invoices, delivery notes, packing lists, DUM (Digital Single Use Document)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor import and export declarations for aircraft engines, imports and exports;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with customs regulations;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Set up and monitor the dashboard for managing customs and transport activities;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Track the goods until final delivery;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Archive and update documents;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze transport and transit invoices and resolve any disputes. Validate transport invoices;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">BAC +2 in Customs, International Trade, Logistics or equivalent with a minimum of 4 years' experience in managing customs, import and export relations in an industrial structure, preferably in the aeronautical field.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Extensive knowledge of customs management and transport</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of customs legislation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of Incoterms</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of customs classifications</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Teamwork</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiative</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and management of priorities</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the logistics process</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of computer tools</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To have professional integrity and act in accordance with regulations</font></font></p>

<p><br></p> <p> <b>DUTIES AND RESPONSIBILITIES</b> |<b> About the role</b> </p> <br> <p>The Business Development Manager is responsible for driving business growth by identifying new opportunities, developing strategic customer relationships, and managing the sales process from pre-sales through delivery. The role reports to the Sales Director<i>.</i> </p> <p> <b> </b> </p> <p> <b> </b> </p> <p> <b>As the Business Development Manager, you will:</b> </p> <p> <i> </i> </p> <ul> <li> <b>Drive business development:</b> Identify and pursue new business opportunities, develop strategic partnerships, and expand the customer portfolio to achieve revenue and growth objectives.</li> <li> <b>Manage the sales cycle:</b> Oversee multiple products and solutions throughout the entire sales process, from pre-sales activities and solution design to order processing, delivery, and customer follow-up.</li> </ul> <p> <br> <br> </p> <p> <b>QUALIFICATIONS AND EXPERIENCE</b> |<b> About you</b> </p> <p> <br> <br> </p> <p> <b>The ideal</b> <b>Business Development manager :</b> </p> <p> <i> </i> </p> <ul> <li>Strong business acumen and commercial awareness.</li> <li>Results-oriented, with a proven ability to achieve sales targets and business objectives.</li> <li>Minimum 8 years of relevant professional experience in business development or sales.</li> <li>Proven ability to manage and lead a team.</li> <li>Autonomous, proactive, and able to work independently.</li> </ul> <p> <br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Strong business acumen and commercial awareness.</li><li>Results-oriented, with a proven ability to achieve sales targets and business objectives.</li><li>Minimum 8 years of relevant professional experience in business development or sales.</li><li>Proven ability to manage and lead a team.</li><li>Autonomous, proactive, and able to work independently.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission: To manage supplier performance and monitor industrial programs to ensure production targets and delivery deadlines are met. To implement and monitor recovery plans necessary for the recovery of struggling suppliers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Monitor the Line of Balance (LOB) to identify discrepancies between requirements, production, and deliveries. Analyze delays, production capacities, and risks that could affect supplier commitments. Develop and manage recovery plans with clearly defined actions, responsibilities, and deadlines. Challenge suppliers on their capacities, commitments, and action plans. Set production targets and monitor their achievement. Lead progress meetings and coordinate communication between suppliers, production, supply chain, and quality. Track performance indicators and alert on discrepancies requiring intervention. Provide regular reporting on program progress and supplier recovery.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree (Bac+5) in industrial engineering, mechanical engineering, supply chain management, or a related field. Minimum of 5 years' experience in industrial program management or supplier management, ideally in the aerospace sector. Expertise in Line of Balance (LOB), recovery plans, and supplier turnaround. Sound knowledge of industrial planning, production capacity, and delivery lead time monitoring. Ability to set objectives, challenge suppliers, and manage action plans. Proficiency in Excel and performance reporting and monitoring tools. Good level of French and professional English. Rigorous, autonomous, analytical, and possess strong communication and negotiation skills.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission: To manage supplier performance and monitor industrial programs to ensure production targets and delivery deadlines are met. To implement and monitor recovery plans necessary for the recovery of struggling suppliers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Monitor the Line of Balance (LOB) to identify discrepancies between requirements, production, and deliveries. Analyze delays, production capacities, and risks that could affect supplier commitments. Develop and manage recovery plans with clearly defined actions, responsibilities, and deadlines. Challenge suppliers on their capacities, commitments, and the effectiveness of their action plans. Set production targets and monitor their achievement. Lead progress meetings and coordinate communication between suppliers, production, supply chain, and quality. Track performance indicators and alert on discrepancies requiring intervention. Provide regular reporting on program progress and supplier recovery.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications: Master's degree (Bac+5) in industrial engineering, mechanical engineering, supply chain management, or a related field. Minimum of 5 years' experience in industrial program management or supplier management, ideally in the aerospace sector. Proficiency in Line of Balance (LOB), recovery plans, and supplier turnaround. Sound knowledge of industrial planning, production capacity, and delivery lead time monitoring. Ability to set objectives, challenge suppliers, and manage action plans. Proficiency in Excel and performance monitoring and reporting tools. Good level of French and professional English. Rigorous, autonomous, analytical, and possess strong communication and negotiation skills.</font></font></p>