وظائف الدعم الفني في المغرب 2026

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Consultant

عن بُعد - المغرب ٢٣ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases & other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background. Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 3F1 </div>

من ٠ إلى ٠ سنة بيت.كوم

Mobile Technical Support Customer Advisor

On-site - المغرب ١١ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. Job : In this role, you will be responsible for: • Answering customer calls; • Listening to and diagnosing their needs to provide the appropriate solution; • Applying defined processes and mastering the use of tools; • Reporting any information that helps identify a malfunction or improve a procedure; • Contributing to the smooth running of the service; • Ensuring that qualitative and quantitative objectives set by management are met. Required profile : • Educated with a Baccalaureate or higher; • A good level of French (both spoken and written); • A sense of listening and service; • Good knowledge of computer tools; • Punctual, committed, and regular. Social benefits and more: • CDI contract from the first day of training; • Training paid at 100%; • Attractive social benefits (Health Insurance, Social Club... ); • Transport provided for both arrival and departure. Like all positions in our company, this position is open to people with reduced mobility. </div>

من ٠ إلى ٠ سنة بيت.كوم

Mobile Technical Support Customer Advisors

On-site - المغرب ٢١ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings. Job : Foundever Group is hiring for its Casanearshore site customer advisors who will be responsible for providing technical assistance to customers experiencing difficulties, with the goal of customer loyalty and satisfaction by offering a complete and reliable answer to their needs. In this context, you will be responsible for: • Answering customer calls; • Listening to and diagnosing their needs in order to provide them with the appropriate solution; • Applying defined processes and mastering the use of tools; • Reporting any information that helps identify a malfunction or improve a procedure; • Contributing to the smooth running of the service; • Ensuring that qualitative and quantitative objectives set by management are met. Required profile : * Profile Sought: • Educated to Baccalaureate level or higher; • A good level of French (spoken and written); • Listening and service-oriented; • Good computer skills; • Diligent, involved, punctual. * Social benefits and others: • Permanent contract (CDI) from the first day of training; • Training paid at 100%; • Attractive social benefits (Health Insurance, Social Club, etc.); • Transport provided for both arrival and departure. Like all positions in our company, this position is open to people with reduced mobility. * Working hours: 08:00 - 22:00 </div>

من ٠ إلى ٠ سنة بيت.كوم

Field Support Engineer

On-site - المغرب ٢ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: Context: The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department.  He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers. He/she reports to the Project / Care Manager . Functions: The Field Support Engineer handles the following tasks: <ul><li>Managing customer requests </li><li>Providing technical support </li><li>Providing telephone or remote assistance </li><li>Investigating incidents and problems reported by customers </li><li>Troubleshooting of complex telecommunication systems </li><li>Verifying corrections provided by R& D </li><li>Participating in the technical preparation of roll out or upgrade operations </li><li>Supporting the resolutions proposed </li></ul> Our expectations for you: <ul><li>Degree in Engineering with experience in Telecommunications Systems and/or Information </li><li>Technology or equivalent background </li><li>Knowledge of telecom systems and equipment </li><li>Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, </li><li>Active Directory, and Information Security is advantageous </li><li>Readiness to travel on a need basis </li><li>Good problem-solving capability, ability to handle changing and often tense contexts </li><li>Communication skills, interpersonal as well as in writing and reporting </li><li>Good English and French languages skills are mandatory </li><li>Team spirit </li></ul> Competencies and experience in following areas are seen as a plus: <ul><li>Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution </li><li>RedHat linux including Virtualization and Containerization </li><li>MS Windows </li><li>IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF) </li><li>Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability) </li><li>System integration and on-site interventions </li><li>Familiarity with agile methodology and test automation (Robot Framework, Python) </li><li>Radio and terminal platform competence </li><li>Applications and databases </li><li>Open source management </li><li>Airbus Tetra knowledge </li><li>Experience in Help Desk work </li></ul> Profile: <ul><li>Strong internal and external interpersonal skills </li><li>Mobility (travel frequently, world-wide) </li><li>Able to handle changing and often tense contexts </li><li>Availability </li><li>Methodical </li><li>Autonomous </li><li>Close attention to detail </li></ul> Languages: <ul><li>English and French required </li></ul> This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Defence and Space Maroc Employment Type: Permanent------- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services <JF-CS-PS> By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Senior Oracle Technical Support Manager

On-site - المغرب - بولمان ١٠ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</div></section><section>Desired Candidate ProfileBachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</section>

من ٠ إلى ٠ سنة بيت.كوم

IT Support Specialist

On-site - المغرب ١٤ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : • Assemble/configure a PC, install peripherals and software. • Assemble components of a standard and/or specific configuration • Ensure maintenance of the infrastructure (hardware/software/networks) and the user environment. • Perform necessary updates (hardware and software). • Clean equipment and replace consumables. • Provide remote support (hardware/software/networks) to the user. • Determine the cause of the problem and recommend the appropriate action. • Configure basic network device functionalities (switch, router, WIFI access points, proxy...), and peer-to-peer and centralized network services. • Assist users with technical problems (hardware, software, network). • Install, configure, and update workstations, software, and peripherals. • Diagnose and resolve IT incidents.   Required profile : • Bachelor's degree in IT / Information Systems or equivalent training. • Computer proficiency: Word, Excel, Access. • Windows Server administration (all versions), MCSE certification. • Very good knowledge of the IT environment, hardware/software, and networks. • Listening and communication skills, analytical and proactive mindset. </div>

من ٠ إلى ٠ سنة بيت.كوم

L2 Technical Support (Microsoft 365 & Azure)

On-site - المغرب ٢٥ يوليو ٢٠٢٦

الإعلام والصحافة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent. This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects. A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery. Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. Job : <ul><li>Overall responsibility for L2 technical support: Management of critical incidents, problems, and changes.</li><li>Change management: Steering change processes, validation, and monitoring their execution.</li><li>Audits and recommendations: Conducting client audits and proposing best practices.</li><li>Technical documentation: Writing and reviewing operational procedures (SOPs), update reports, and change summaries.</li><li>Major incident management: Handling high-severity tickets, including service requests and service restoration.</li><li>Client relations: Understanding client needs and conducting proof-of-concepts (POCs) or demonstrations for new solutions.</li><li>Business support: Assisting internal teams based on organizational needs.</li></ul> Required profile : <ul><li>L2 Technical Support Engineer to strengthen its team dedicated to managing Microsoft 365 and Azure infrastructures. </li><li>1 to 3 years of practical experience in L2 technical support: an asset (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert). </li><li>Active Directory: Management of objects and groups, GPOs.</li><li>Azure: AD FS, Azure AD Connect, Azure MFA.</li><li>Microsoft 365: Exchange Server, SharePoint, MS Teams.</li><li>Hybrid environments: Exchange and Office 365.</li><li>PowerShell: Scripting and automation.</li><li>Network: Basic to intermediate knowledge.</li><li>Security: Intermediate security best practices.</li></ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Helpdesk Technician

On-site - المغرب ١٠ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. Job : Join a dynamic company in the IT sector and contribute to our success as a Bilingual French & English Speaking Advanced Helpdesk Technician. The adventure will take place in the heart of Casablanca. Your role will be essential in resolving technical incidents and maintaining user satisfaction. The main goal is to provide reactive and effective first-level technical support, ensuring the resolution of problems encountered by users within deadlines and according to company quality standards. You will be a key contact point for technical assistance, actively participating in the continuous improvement of IT services. Your main tasks will include: <ul><li>Manage calls and technical support requests from users in French and English.</li><li>Diagnose and resolve hardware and software incidents.</li><li>Install, configure, and maintain computer equipment and software.</li><li>Document interventions and solutions provided in a knowledge base.</li><li>Escalate complex problems to specialized teams when necessary.</li><li>Participate in user training on tools and best practices.</li><li>Stay updated on technology to propose improvements. </li></ul> Required profile : A Bac +2 level of education (equivalent to a 2-year associate's degree) is required for this position. Professional experience of 1 to 3 years in a similar role is sought. Experience in call centers or IT professions will be a major asset. The ideal candidate has strong technical expertise, particularly in: <ul><li>Mastery of diagnosing and resolving IT incidents.</li><li>Excellent oral and written communication skills in French and English.</li><li>Knowledge of operating systems (Windows, macOS) and office environments.</li><li>Skills in ticket management and use of support tools.</li><li>Ability to work under pressure and manage priorities.</li><li>Team spirit and developed customer service skills.</li></ul>If you recognize yourself in this description and are ready to take on this stimulating challenge, don't hesitate! </div>

من ٠ إلى ٠ سنة Naukri Gulf

Helpdesk Technician

On-site - المغرب - بولمان ٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</div></section><section>Desired Candidate Profile<ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Service Desk Technician

On-site - المغرب ١٥ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative. Job : Your main tasks as a Service Desk Technician: <ul><li>Resolve the client's technical incidents;</li><li>Handle user requests (Calls + E-mails);</li><li>Maintain communication between different support levels;</li><li>Contribute to the continuous improvement of the service and respect contractual commitments and the group's security rules.</li></ul> Required profile : Training and Experience: <ul><li>Education level: Bac+2/3 in IT / Networks;</li><li>Professional experience level: experience in a similar role is highly desirable.</li></ul>Behavioral Skills: <ul><li>Customer & Service Orientation, Autonomy & ability to manage stress.</li></ul>Technical Skills: <ul><li>General skills in customer relationship management;</li><li>Ability to detect, process, and resolve Level 1 technical incidents;</li><li>Good command of Windows 8 & 10, MS Office Suite, and Outlook;</li></ul>Location: Technopolis (SalaAlJadida) </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Engineer

On-site - المغرب ٨ يونيو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Technical Support Engineer – Dutch Speaker At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Casablanca, Morocco. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will: <ul> <li> Resolve customer-reported issues while working closely with other multi-functional teams </li> <li> Provide feedback to Engineering for improving product quality and reliability </li> <li> Determine priority levels while negotiating and setting expectations with customers </li> <li> Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect </li> <li> Drive operational excellence through quality closures and proper escalation of issues </li></ul> Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements <ul> <li> 2 to 5 years of related experience </li> <li> Great communication skills in Dutch and English </li> <li> First-rate customer focus, phone etiquette, and work ethic </li> <li> Ability to work under pressure with calmness and composure </li> <li> Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures </li> <li> Ability to take on shift work, holidays, weekends and on-call responsibilities </li></ul> Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Consultant

عن بُعد - المغرب ٤ يونيو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); Experience with Zendesk, including workflow optimization, automations and support operations; Troubleshooting skills, including the ability to distinguish between product bugs, user environment issues and third-party platform limitations; Experience with Linear or similar modern ticketing and prioritization platforms; Ability to translate technical concepts into clear, user-friendly language and communicate with both engineers and non-technical users; Understanding of software releases, migrations and their potential impact on customers and product performance; Organizational skills, including the ability to identify trends, run support retrospectives and turn insights into actionable feedback; An AI-first approach, using AI tools to reduce repetitive work and improve chatbot/FAQ automation; Ability to read and interpret logs (JSON) and troubleshoot issues using tools such as Grafana, browser developer tools and changelogs; Experience managing incidents, identifying patterns during ticket surges and communicating proactively with customers and internal teams; Understanding of cross-platform web applications, native applications and common data migration risks such as data loss, malformed records and parsing errors; Ability to learn and follow precise procedures; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms. Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 2ZI </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Analyst

On-site - المغرب ٢٨ مايو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Technical Support Analyst – Oracle Hospitality OPERA Applications Support Location: Agadir  The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces. Join Oracle in Agadir Bay  Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to: <ul> <li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li> <li>Work with global teams supporting leading hotels and F&B businesses across EMEA. </li> <li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li> <li>Grow your career within Oracle – one of the world’s most respected technology companies.</li> <li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.</li></ul>At Oracle, we don’t just support our customers – we build lasting partnerships. In Agadir, we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology, hospitality, and delivering excellence, we invite you to join us and help shape a first-class support hub in Morocco. Duties & Responsibilities <ul> <li>Provide voice and remote support for hotel customers worldwide.</li> <li>Troubleshoot OPERA PMS issues (reservations, check-in/out, billing).</li> <li>Document solutions and ensure accurate case records in ICCP tool.</li> <li>Collaborate with Oracle teams to escalate and resolve issues.</li> <li>Act as customer advocate for hotel users and escalate gaps.</li> <li>Provide technical assistance via phone, email, and remote tools.</li> <li>Assist in OPERA configuration, installation, and training when required.</li> <li>Stay updated on OPERA new releases.</li></ul>Knowledge, Skills & Abilities – Essential <ul> <li>Minimum 2 years’ IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li></ul>Other Requirements <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English & German communication</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li></ul>Abilities <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li></ul>**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Responsibilities: In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Qualifications: Career Level - IC1 </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Consultant

عن بُعد - المغرب ٢١ مايو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 2VB </div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Support Specialist

عن بُعد - المغرب ١٥ مايو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit. Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together. The Challenge We are excited to announce that Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you. Responsibilities and duties Actively improve the customer experience; Work with clients and their employees to identify problems and advise on the solution; Recreate, troubleshoot and independently investigate reported issues; Collaborate with development teams, identify errors and report bugs via internal helpdesk; Master the support channels: Ventrata Chat, Slack and Helpdesk; Help with client onboarding and uploading data to our systems; Supporting internal teams with tasks beyond the job description. You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, Asia? We do not really mind if the shift time zone is covered… Higher compensation rates for collaboration during national holidays; Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile; 24 days of paid vacation; Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work; Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity; Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening; We’re a group of motivated, curious, and international collaborators who enjoy what we do. Does it sound crazy enough? Send us your CV in English and join us! About Ventrata Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support. Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year. What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms. We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact. You are looking for a huge challenge; You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner; You are an open-minded person always looking for feedback and ways to improve; You take pleasure and pride in your work; You do wanna grow with the company; You have excellent communication and interpersonal skills; B2 English mandatory; German / Spanish / Italian is a huge plus; Analytical mind and problem-solving attitude; Ability to effectively describe and document issues; Attention to detail; Ability to work independently and as a part of a team 24/7 shifts; Based in Nigeria or Morocco. </div>

من ٠ إلى ٠ سنة Naukri Gulf

Technical Support Analyst

On-site - المغرب - بولمان ١ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases. Knowledge, Skills & Abilities Essential <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> Other Requirements <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English & German communication</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> Abilities <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> </div></section><section>Desired Candidate ProfileMinimum 2 years IT or hospitality systems support experience. <ul> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> Commitment to high-quality customer service. <ul> <li>Excellent English & German communication</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Technical Support Analyst

On-site - المغرب - بولمان ٢٧ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases. Knowledge, Skills & Abilities Essential <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Graduate degree in technical, hospitality, or business field.</li> <li>Understanding of hotel operations (front office, reservations, housekeeping).</li> <li>Customer service experience with direct client interaction.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> Other Requirements <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> Abilities <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> Note: This role requires weekend support and shift work in a 24x7 global hospitality environment.</div></section><section>Desired Candidate ProfileMinimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Commitment to high-quality customer service. Excellent English communication; other languages desirable. Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Technical Support Analyst

On-site - المغرب - بولمان ٢٥ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases.</div></section><section>Desired Candidate ProfileMinimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction. Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint). Knowledge of OS (Windows, Oracle, VMware) desirable. SQL experience preferred. Commitment to high-quality customer service. Excellent English communication; other languages desirable. Strong troubleshooting and problem-solving ability. Organizational and multitasking skills. Flexibility for global 24x7 shifts including weekends and holidays. Cross-cultural awareness. Ability to build trust with hotel customers and Oracle colleagues. Independent worker and team player. Adaptable and able to prioritize in dynamic environments. Creative thinker to resolve problems and improve processes. Resilient under pressure with focus on service quality.</section>

من ٠ إلى ٠ سنة بيت.كوم

Network / Technical Support Engineer

On-site - المغرب ٢٢ مايو ٢٠٢٦

تكنولوجيا المعلومات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position:Network / Technical Support Engineer (English & Spanish speaker) Job Description:Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs. Our main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as CheckPoint, NetApp, Fortinet, Palo Alto, F5, Microsoft and more so there is lots to learn! What You Will Be Doing at Arrow?  Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible. You will deliver our range of technical support services and investigate any issues that arise. Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details: <ul><li>    Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.</li><li>    Resolve escalated support incidents from our customers and partners.</li><li>    Replicate customer configurations as required to troubleshoot complex errors.</li><li>    Progress simultaneous high-profile/high-priority issues.</li><li>    Undertake to develop and maintain technical skills in selected products.</li><li>    Undertake training to achieve and maintain accreditation in selected products.</li></ul> Who Are We Looking For?  The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development. Therefore, what is essential for us: <ul><li>    Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.</li><li>    Display a thorough understanding of networking protocols.</li><li>    Understanding and experience of TCP/IP, routing, switching and related protocols.</li><li>    Administration, installation and troubleshooting of Windows or Linux based devices and networks.</li><li>    Excellent communication and interpersonal skills, both telephone and written.</li><li>    Excellent English language skills both written and verbal, proficiency in French, Spanish or German </li></ul> What is in it For You?  We have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations. We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.  #LI-YB1 Location:MA-Casablanca, Morocco (Boulevard Al Quods) Time Type:Full time Job Category:Engineering and Technology </div>

من ٠ إلى ٠ سنة Naukri Gulf

Technical Support Analyst

On-site - المغرب - بولمان ٢٢ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Provide voice and remote support for hotel customers worldwide. Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). Document solutions and ensure accurate case records in ICCP tool. Collaborate with Oracle teams to escalate and resolve issues. Act as customer advocate for hotel users and escalate gaps. Provide technical assistance via phone, email, and remote tools. Assist in OPERA configuration, installation, and training when required. Stay updated on OPERA new releases. Knowledge, Skills & Abilities Essential <ul> <li>Minimum 2 years IT or hospitality systems support experience.</li> <li>Experience with hotel PMS applications, ideally Oracle OPERA.</li> <li>Familiarity with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).</li> <li>Knowledge of OS (Windows, Oracle, VMware) desirable.</li> <li>SQL experience preferred.</li> </ul> Other Requirements <ul> <li>Commitment to high-quality customer service.</li> <li>Excellent English communication; other languages desirable.</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Organizational and multitasking skills.</li> <li>Flexibility for global 24x7 shifts including weekends and holidays.</li> <li>Cross-cultural awareness.</li> </ul> Abilities <ul> <li>Ability to build trust with hotel customers and Oracle colleagues.</li> <li>Independent worker and team player.</li> <li>Adaptable and able to prioritize in dynamic environments.</li> <li>Creative thinker to resolve problems and improve processes.</li> <li>Resilient under pressure with focus on service quality.</li> </ul> Note: This role requires weekend support and shift work in a 24x7 global hospitality environment.</div></section><section>Desired Candidate ProfileMinimum 2 years IT or hospitality systems support experience. Experience with hotel PMS applications, ideally Oracle OPERA. Graduate degree in technical, hospitality, or business field. Understanding of hotel operations (front office, reservations, housekeeping). Customer service experience with direct client interaction.</section>

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