وظائف تلى سيلز في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>C'est plus qu'un métier</strong><br><p><span>Chez Kuehne+Nagel, chaque expertise participe à notre réussite. En effet, tous nos métiers ont un impact positif sur la société : les produits high-tech, les aliments, les médicaments etc. passent tous par notre chaîne logistique pour arriver auprès de ceux qui en ont besoin. Chez Kuehne+Nagel, chaque mission fait la différence. Et la vôtre encore plus que vous ne l’imaginez.</span></p><br>‎ <br><p>Rejoignez Kuehne+Nagel Casablanca en tant que Telesales Expert H/F et mettez votre énergie commerciale au service de la conquête de nouveaux clients. En lien étroit avec les équipes de vente, vous identifiez les opportunités les plus prometteuses et contribuez à construire un pipeline commercial de qualité.&nbsp;</p><br><br><br><b>Comment avoir de l'impact</b> <br><ul><li>Qualifier les leads issus des canaux digitaux et des campagnes marketing en évaluant leur potentiel commercial et transport, et en écartant ceux ne répondant pas aux critères définis.&nbsp;</li><li>Réaliser des actions de prospection téléphonique afin d’identifier les interlocuteurs décisionnaires en charge des activités transport au sein des entreprises ciblées.&nbsp;</li><li>Analyser les besoins et le potentiel des prospects, puis assurer la création et la mise à jour des informations nécessaires au suivi commercial.&nbsp;</li><li>Transmettre les opportunités qualifiées aux équipes commerciales conformément aux règles de segmentation et d’attribution en vigueur.&nbsp;</li><li>Garantir le respect des délais de traitement des leads ainsi que la qualité, la fiabilité et l’exhaustivité des données renseignées dans les outils commerciaux.&nbsp;</li><li>Veiller à l’application des procédures internes et des règles de conformité liées à la fonction.&nbsp;</li></ul><br><br><b>Ce que nous recherchons chez vous</b> <br><ul><li>Master en Transport International, Logistique ou domaine équivalent.&nbsp;</li><li>Connaissance des Incoterms et des fondamentaux du transport international.&nbsp;</li><li>Bonne maîtrise des outils informatiques et des applications bureautiques courantes.&nbsp;</li><li>Excellentes capacités d’analyse, de qualification et de gestion des informations clients.&nbsp;</li><li>Rigueur, sens de l’organisation et capacité à gérer les priorités dans un environnement dynamique.&nbsp;</li><li>Aisance relationnelle, sens du service client et bonnes compétences en communication.&nbsp;</li><li>Maîtrise du français et de l’anglais, à l’écrit comme à l’oral.&nbsp;</li></ul><br><br><b>Ce que nous vous proposons</b> <br><p>Rejoindre Kuehne+Nagel, c’est intégrer une entreprise certifiée Great Place to Work et se préparer à relever les défis de demain. Au-delà d’un environnement de travail agréable et stimulant, nous offrons :</p><br><ul><li>Une rémunération attractive</li><li>Une prime Ramadan &amp; une prime Aïd</li><li>Une indemnité de panier et une indemnité de transport</li><li>Une prime d’ancienneté légale</li><li>Une mutuelle complète</li><li>Des formations continues tout au long de votre parcours chez Kuehne+Nagel</li><li>De réelles perspectives d’évolution, y compris à l’international</li></ul><br><br><br><strong>Qui sommes-nous</strong><br><p><span>La logistique façonne notre vie quotidienne – des biens que nous consommons, aux soins de santé dont nous avons besoin. Chez Kuehne+Nagel, votre quotidien va au-delà de la logistique ; il accompagne les petits comme les grands moments de tout un chacun à travers le monde.</span></p><br><p><span>En tant que leader mondial avec une structure solide et avec une vision tournée vers l'avenir, nous offrons un environnement sûr et stable où votre carrière peut avoir un véritable impact. Que nous aidions à livrer des médicaments vitaux, à développer des solutions de transport durables ou à soutenir des associations locales, votre carrière contribuera à bien plus que vous ne l’imaginez.</span></p><br><p><span>Nous remercions les cabinets de recrutement pour leur intérêt. Toutefois, nous vous invitons à ne pas soumettre de candidatures non sollicitées. Toute candidature transmise sans accord préalable signé ne pourra être prise en compte, et aucun frais ne sera engagé.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Your tasks: • Understand the client's needs precisely: vehicle, usage, guarantees, and budget • Present and advise clients on Car insurance solutions adapted to their situation • Argue and respond to objections with method and professionalism • Accompany the client until the subscription is finalized • Identify opportunities for commercial follow-up on Home insurance when the client's profile is suitable • Develop a relationship of trust throughout the conversation • Achieve commercial objectives while respecting the quality standards of the project Here, there is no forced sale: we sell with structure, listening, and professionalism. You are joining a large-scale setup, currently in its launch phase and expected to ramp up quickly.</p><br><br> <br> Required profile : <p>You are above all a salesperson. Experience in insurance is a plus, but not mandatory. We are looking for profiles capable of learning quickly, convincing, and performing. • Excellent oral French, fluent, structured, and reassuring • A true results-driven culture • Excellent listening and reformulation skills • Perseverance, dynamism, and closing skills • Ability to argue and handle objections • Comfortable with computer tools and CRM • Experience in telesales or insurance is a plus</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty &amp; Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. <br> Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our business development, we are looking for a B2B Site Manager to lead all commercial and operational activities of our site.</p><br><br><p>As the true manager of the site's performance, your mission will be to ensure the achievement of commercial and operational objectives, to supervise management teams, and to implement the necessary actions for continuous performance improvement.</p><br><br><p>You will be the main point of contact for management and will be responsible for the smooth running and development of the business.</p><br><br><p>Your main missions<br><strong>Operational Management</strong></p><br><br><ul><li>Lead the overall site activity and ensure objectives are met.</li><li>Supervise sales teams and managers.</li><li>Monitor site performance indicators daily.</li><li>Analyze results and identify areas for improvement.</li><li>Implement and monitor action plans.</li><li>Ensure compliance with procedures and quality standards.</li><li>Optimize operational organization and processes.</li></ul><p><strong>Management</strong></p><br><br><ul><li>Supervise and support managers and team leaders.</li><li>Set objectives and monitor their achievement.</li><li>Support managers in developing their teams.</li><li>Participate in the recruitment and onboarding of key profiles.</li><li>Identify training needs and support team skill development.</li><li>Maintain a dynamic, demanding, and performance-oriented work environment.</li></ul><p><strong>Commercial Management</strong></p><br><br><ul><li>Oversee the site's sales performance.</li><li>Monitor key KPIs: call volume, contact rate, conversion, revenue, productivity, etc.</li><li>Identify levers for improving sales performance.</li><li>Participate in defining and evolving the sales strategy.</li><li>Ensure the quality of sales pitches and adherence to processes.</li><li>Participate in management meetings and present results to leadership.</li></ul><p><strong>Reporting and Continuous Improvement</strong></p><br><br><ul><li>Produce regular reports on activity and performance.</li><li>Analyze the gaps between objectives and results.</li><li>Propose corrective actions and ensure their follow-up.</li><li>Implement a culture of performance and continuous improvement.</li><li>Collaborate with various company departments to optimize the entire operational chain.</li></ul> <br> <br> Required profile : <p>Candidate Profile</p><br><br><ul><li>Higher education in sales, management, business, or a similar field.</li><li>Proven experience in managing a B2B activity or a contact center.</li><li>Significant experience in managing managers and sales teams.</li><li>Experience in B2B prospecting, telesales, or business development.</li><li>Very good command of commercial and operational performance indicators.</li><li>Excellent analytical and decision-making skills.</li><li>Natural leadership and ability to unite teams.</li><li>Strong results orientation.</li><li>Excellent oral and written communication skills in French.</li><li>Autonomy, rigor, organization, and a sense of responsibility.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Do you enjoy challenges, have a knack for negotiation, and like finding solutions tailored to customer needs? Join our teams as a Customer Retention Advisor.</p><br><br><p>Your mission is to contact customers who have expressed an intention to cancel, understand their expectations, and offer them the most suitable deals to keep them loyal, while ensuring a quality customer experience.</p><br><br><p>Your main tasks:</p><br><br><ul><li>Contact customers identified as being at risk of cancellation.</li><li>Analyze their needs and understand the reasons for their departure.</li><li>Propose personalized solutions to optimize their contract and reduce their bills.</li><li>Convince customers to continue their collaboration through adapted arguments.</li><li>Ensure rigorous follow-up of cases until resolution.</li><li>Achieve retention goals and apply defined procedures.</li><li>Collaborate with internal teams to continuously improve service quality.<br>&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Profile Wanted</strong><br>You are known for your ease of interaction and your ability to convince.</p><br><br><p>The ideal candidate has:</p><br><br><ul><li>An excellent level of French, both spoken and written.</li><li>Previous experience in retention, loyalty, telesales, or customer relations is a real asset.</li><li>Excellent listening, analytical, and objection handling skills.</li><li>A strong focus on results and customer satisfaction.</li><li>A passion for challenges and the desire to exceed goals.</li><li>Rigor, autonomy, and good teamwork skills.<br><strong>Social benefits and more</strong><br>By joining our team, you benefit from numerous advantages:</li><li>Permanent contract (CDI).</li><li>Fully paid initial training.</li><li>Salary package including a fixed salary and a performance-based bonus.</li><li>Registration with social security (CNSS) and health insurance coverage (AMO).</li><li>Access to numerous partnerships offering discounts on services, shops, leisure activities, and more.</li><li>A dynamic, friendly work environment that encourages professional growth.<br><strong>Working hours</strong><br>Several work arrangements are possible: Full-time vs. Flexible time<br><strong>Net Salary + bonuses</strong><br>Estimated salary package of over 6,000 DH net, consisting of a fixed salary and a performance bonus<br>&nbsp;</li></ul> <br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>