مطلوب مهندسين بترول

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Take charge of the configuration and functional and technical maintenance of our Salesforce Marketing Cloud environments and provide functional and technical support to users and contributors of projects relying on this tool - Functional and Technical Administration - Definition and optimization of SQL queries - Creation/Maintenance of Data Extensions (marketing tables and segments) - Assistance in the creation of personalized emails and/or email templates and SMS messages, following best practices for tool sharing - Orchestration of campaigns and automation of email and SMS sending - Deployment in the production environment on Salesforce Marketing Cloud. - Help and support the various CRM stakeholders on the business side in their upskilling on Salesforce Marketing Cloud (and its ecosystem) and in the definition, planning, and execution of campaigns. - Maintain the internal documentation repository for the various marketing automation projects. - Participate in the drafting of technical and functional specifications necessary for the configuration tasks of the platform and associated modules - Work within a SCRUM team (PO, developers, QA, Support) - Interface with SF.com support - Maintenance of the platform up and running and monitoring of version upgrades</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in distributed systems architecture</li><li>Certified Salesforce Administrator, Salesforce Marketing Cloud Consultant</li><li>Proficiency in AMPscript, SQL</li><li>Knowledge of Dartagnan</li><li>Knowledge of Jira and Confluence</li><li>Skills using Postman tool for API requests to our REST email sending APIs via Marketing Cloud APIs</li><li>Google Cloud Platform (BigQuery, Cloud Pub/Sub, ...)</li><li>Mulesoft</li><li>Technological watch</li><li>Participation in meetings, meetups, Salesforce.com community.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. </p><br><br> <br> Job : <p>The branch group manager supports the implementation and development of the organization's activity within their branch group area. They report to the Regional Director.</p><br><br><p>To this end, they assume the following responsibilities:</p><br><br><p>1. Participate in the development of the strategy and its translation into action plans, and ensure their implementation.<br>2. Ensure the development of Financial Activities, according to the set objectives.<br>3. Ensure the preservation and development of the organization's assets.<br>4. Develop and preserve the Brand within their area.<br>5. Ensure optimal and sustainable management of the resources of their branch group.<br>6. Ensure compliance with current procedures and processes.<br>7. Act as a liaison between their branch group and the regional management.</p><br><br> <br> Required profile : <ul><li>Minimum Bachelor's degree (Bac + 4) in Financial Management, Economics, or Business;</li><li>5 years of professional experience in the banking sector, including 2 years of successful experience in branch management;</li><li>You have strong skills in team management and leadership;</li><li>You are dynamic and rigorous;</li><li>You have excellent interpersonal skills and excellent written and oral communication abilities.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ALH Holding</strong> is characterized by a <strong>collaboration-driven culture</strong>, where people, trust and teamwork are central to the organization. Employees operate in a supportive environment shaped by close management that encourages engagement and accountability. This foundation is strengthened by a <strong>strong organizational focus</strong>, ensuring structure, efficiency and process reliability. The culture is further balanced by a performance mindset and openness to innovation, supporting both results and adaptability. </p><br><br> <br> Job : <p> To provide physical and telephone reception for visitors, clients, and employees<br> To direct visitors and manage access to the premises<br> To manage the telephone switchboard and handle mail and packages<br> To ensure the management of meeting rooms and reservations<br> To maintain the common areas and reception area<br> To oversee the need for office supplies and consumables<br> To follow up with external service providers (cleaning, security, maintenance, catering, etc.)<br> To participate in the management of office equipment and supplies<br> To follow up on internal requests related to general services<br> To ensure the follow-up of technical interventions and maintenance operations</p><br><br> <br> Required profile : <p> Associate's degree (Bac+2) in management, administration, or secretarial studies<br> A first experience of 1 to 3 years in a similar role is mandatory</p><br><br> <p> Neat appearance and excellent reception skills<br> Good interpersonal skills and service-oriented attitude<br> Organization, rigor, and ability to manage multiple tasks simultaneously<br> Good oral and written communication skills</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:</p><p>- Understand the customer needs and ensure full ownership of all customer requests / orders</p><p>- Analyze &amp; maintain customer orders in SAP</p><p>- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues</p><p>- Handle incoming calls and customer service inquiries to a successful outcome</p><p>- Develop the system reporting methods to extract data used for managing supply chain, delivery</p><p>- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.</p><p>- Provide guidance for the customers on the phone and through email support</p><p>- Collect &amp; follow up customer complaints and dispatches if product related claims.</p><p>- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)</p><p>- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction</p><p>- Other tasked related to your position may be requested by your hierarchical manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of Microsoft Office tools including Excel</li><li>Good Knowledge of SAP (highly important)</li><li>Excellent communication skills and proactive customer service skills</li><li>Ability to deal with multiple requests/tasks and prioritize urgent requirements</li><li>Solid customer care experience in automotive/aerospace industry knowledge is a must</li></ul><p>Preferential requirements:</p><ul><li>Post graduate degree/Master</li><li>Minimum 3 years of relevant experience in the same field</li><li>Knowledge of French and English languages</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p>Be the ambassador of the most innovative company in the Canadian telecom sector!!</p><br><br><p>Your tasks:</p><br><br><p>- Turn e-chat interactions into sales opportunities</p><br><br><p>- Argue effectively to convince and close sales via chat</p><br><br><p>- Meet and exceed set sales targets</p><br><br><p>- Have good writing skills in French</p><br><br><p>THEN come join our teams! Cnexia guarantees you a promising future.</p><br><br> <br> Required profile : <strong>Job Offer Description</strong><br><p>Be the ambassador of the most innovative company in the Canadian telecom sector!!</p><br><br><p>Your tasks:</p><br><br><p>- Turn e-chat interactions into sales opportunities</p><br><br><p>- Argue effectively to convince and close sales via chat</p><br><br><p>- Meet and exceed set sales targets</p><br><br><p>- Have good writing skills in French</p><br><br><p>THEN come join our teams! Cnexia guarantees you a promising future.</p><br><br><strong>Required Skills and Experience</strong><br><p><span> High school diploma or equivalent with a minimum of 6 months of experience.</span></p><br><br><p><span> Very good schedule flexibility to work 44 hours per week on a rotation basis.</span></p><br><br><p><span> Availability 24/7 (Night shifts on rotation).</span></p><br><br><p><span> Verbal communication skills and good writing ability in French.</span></p><br><br><p><span> Numerical and verbal reasoning skills.</span></p><br><br><p><span> Good speaking voice, available, courteous, and persistent.</span></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Real Estate Sales Manager (M/F)</p><br><br><p>We are recruiting for a major group a Real Estate Sales Manager (M/F) in Marrakech.<br>As part of the development of our real estate activities, we are recruiting a Real Estate Sales Manager capable of managing the sales strategy, leading sales teams, and ensuring the marketing of our real estate programs.<br>As a key driver of commercial development, you will contribute to achieving sales objectives while ensuring a quality customer experience.</p><br><br><p>Your main missions</p><br><br><p>* Define and implement the commercial strategy for real estate programs.<br>* Manage, support, and develop the performance of the sales team.<br>* Ensure the marketing of real estate projects (high standing).<br>* Develop and monitor commercial action plans to achieve sales objectives.<br>* Develop and maintain a network of referrers, partners, and business introducers.<br>* Participate in defining pricing policy and promotional actions.<br>* Analyze commercial performance indicators and produce regular reports for management.<br>* Ensure competitive intelligence and propose recommendations to strengthen project positioning.<br>* Guarantee a high level of customer satisfaction throughout the sales process.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Profile sought</p><br><br><p>* Bachelor's degree/Master's degree in Business, Marketing, Management, or equivalent.<br>* Proven experience (minimum 5 years) in marketing real estate programs, with successful team management experience.<br>* Excellent command of sales and negotiation techniques.<br>* Good knowledge of the real estate market and its players.<br>* Leadership, analytical skills, and strong results orientation.<br>* Excellent interpersonal skills and customer service orientation<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA</p> <p>Location: Casablanca</p> <p>Full-time</p> <p> <strong> </strong> </p> <p> <strong>POSITION SUMMARY</strong> </p> <p>The Assistant Manager, Sales role is to drive sales with the Food Services customers driven by laser sharp focus behind out of home channels( ( Hotels, Restaurant, Petrol Stations, Catering, Airlines and Workplace).This will be achieved by ensuring new customer acquisition augmented by strengthening the weighted basket size enabled through retaining the existing customer base. </p> <p> </p> <p> <strong>A DAY IN THE LIFE </strong> </p> <ul> <li>Constantly reviews the Foodservice industry to identify key areas of growth and opportunities for improvement.</li> <li>Identify and develop relations with key clients and decision makers within the Foodservices industry</li> <li>Responsible for organizing your own schedule, completing deadlines and making effective use of internal information and databases.</li> <li>Analyze the performance KPI s throughout the year and reacts accordingly to achieve the year-end target.</li> <li>Engage with the distributor sales team/ Key accounts to develop new business opportunities.</li> </ul> <p> <strong> </strong> </p> <p> <strong>WHAT WILL MAKE YOU SUCCESSFUL </strong> </p> <ul> <li>Bachelor Degree in Business or any other related field.</li> </ul> <ul> <li>From 2 to 4 years of experience in Sales, preferred in HORECA Industry </li> <li>Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.</li> <li>Must have excellent communication skills (credible influencing &amp; persuasion)</li> <li>Very Good in Both French and English.</li> <li>Detail-oriented with a focus on accuracy and quality.</li> <li>Passion for delivering outstanding customer service</li> <li>Leads Hunting and farming ability</li> <li>Knowledge in Coffee and hot/ cold beverages is a plus</li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : <p>As part of our business development, we are recruiting a Training Officer to support the deployment and optimization of our training programs.</p><br><br><p><br>Responsibilities:&nbsp;</p><br><br><p>- Participate in the planning and deployment of training activities<br>- Contribute to the design of educational materials and tools<br>- Ensure the administrative follow-up of training, particularly the management of trainer files<br>- Monitor and analyze training evaluations (immediate and delayed)<br>- Evaluate participant performance through summaries of theoretical and practical training<br>- Grade quizzes and tests, communicate and archive results<br>- Prepare reporting and training activity summaries<br>&nbsp;</p><br><br> <br> Required profile : <p>Profile sought</p><br><br><p>- Master's degree (Bac+5) in Human Resources, Management, or equivalent<br>- 1 to 2 years of experience in a similar role<br>- Good command of office and analysis tools (Excel, reporting tools, etc.)<br>- Knowledge of training engineering and educational methods<br>- Analytical mindset, rigor, and organizational skills</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : As part of its development, MCC is recruiting an Inside Sales professional to strengthen our sales and marketing teams.The position is for a hybrid profile, capable of working between commercial prospecting and operational marketing, with a good understanding of BPO / outsourced customer relations challenges.- • Identification and qualification of leads (prospecting, research, targeting)- • Contacting and generating sales opportunities- • Following up and maintaining the sales pipeline- • Contributing to lead generation campaigns and marketing actions- • Participating in the organization of events, webinars, and acquisition operations- • Creating and updating sales and marketing materials- • Coordinating with sales and marketing teams to support development goals <br> <br> Required profile : • Master's degree (Bac+4/5) in commerce, marketing, or equivalent• Minimum 3 to 4 years of experience in business development / sales development• Experience in the BPO / outsourcing sector ideally• Strong marketing sense and interest in operational marketing• Excellent writing and interpersonal skills• Proficiency in prospecting and lead generation tools <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Sorec</strong> is characterized by a <strong>strongly collaborative culture</strong>, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a <strong>moderate innovation focus</strong>, fostering initiative and openness to new ideas. A <strong>structured organizational framework</strong> supports operational efficiency, while competitive performance plays a more limited role. </p><br><br> <br> Job : <p>Reporting to the Sales Department, your main mission will be to strengthen the promotion of the sales network and stimulate SOREC's revenue growth through an active presence in the field. As such, your main activities will be:</p><br><br><p><strong>Recruitment of new points of sale</strong><br>- Prospect for new partners using a compelling B to B approach.<br>- Identify opportunities for network development and assess the relevance of partnerships.<br>- Conduct negotiations with partners.</p><br><br><p><strong>Product promotion and sales animation</strong><br>- Plan and make regular visits to the various points of sale in the region.<br>- Actively promote SOREC products within the sales network.<br>- Deploy targeted actions such as promotional events, roadshows, and merchandising at points of sale.<br>- Dynamically animate SOREC's points of sale and agencies according to a precise schedule.</p><br><br><p><strong>Maintaining a field presence</strong><br>- Make regular visits to points of sale to maintain strong relationships with managers.<br>- Provide support to the sales teams at points of sale, helping them to effectively present SOREC's products and services and responding to their requests.</p><br><br><p><strong>Quality control and reporting</strong><br>- Make regular visits to the network to check its compliance with SOREC standards.<br>- Monitor daily achievement of objectives and provide detailed reports to management.<br>- Analyze discrepancies between objectives and achievements, and propose corrective actions.<br>- Identify growth opportunities and potential problems within the network.<br>- Propose recommendations and corrective actions to optimize results.</p><br><br><p><strong>Sales monitoring</strong><br>- Conduct constant sales monitoring in your area of activity to stay aware of the latest trends and opportunities.<br>- Collect feedback and suggestions from customers and point-of-sale managers to improve SOREC's products, services, and processes.</p><br><br> <br> <br> Required profile : <p>As a potential candidate:You have a Baccalaureate +2/3 in Management, Commerce, or equivalent with <strong>2 to 5 years</strong> of minimum experience in a similar position.</p><br><br><p><strong>Required skills:</strong><br>- Good knowledge of Merchandising and sales;<br>- In-depth knowledge of commerce and negotiation;<br>- Strong skills in organizational planning and conflict resolution;<br>- Excellent command of competitive intelligence and benchmarking;<br>- Good practice of prospecting, sales animation, and product promotion techniques;<br>- Ability to manage and lead a field team while demonstrating resilience to stress and pressure;<br>- Quality and customer oriented.<br>- Sense of commitment, adaptability, initiative, and collaboration.<br>- Communication skills and interpersonal ease.<br>- Reactivity and team spirit.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p> <strong> Purpose of the function</strong> </p> <p>IKEA is all about people, and the Communication &amp; Interior Design group leader inspires and surprises visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors expectations. Through inspiring range presentation, impactful store communication, vitality and commerciality, the team strengthens the IKEA Brand and converts more visitors into customers while positioning IKEA as the leader in life at home.</p> <p> <strong> Purpose of the job</strong> </p> <p>To lead, develop and inspire the Communication &amp; Interior Design group leader in securing relevant, functional, aesthetic and commercial home furnishing solutions that reflect people s life at home in the local market. Accountable for store layout, range presentation, visual merchandising, store communication, vitality and seasonality to create an inspiring and commercially strong customer experience that contributes to sustainable business growth and long-term profitability.</p> <p> <strong>Key assignments </strong> </p> <p> Lead, inspire and develop the store Com&amp;In team, including Interior Design and Visual Merchandising co-workers/managers, to strengthen the uniqueness of the IKEA identity in all customer meeting points.</p> <p> Secure inspiring, relevant and commercial home furnishing solutions through room settings, homes, vignettes, activity areas, store media and sales support areas that reflect a wide variety of living situations, styles and price levels.</p> <p> Lead the team in creating an optimal store layout and range presentation that supports the commercial priorities, customer journey and mechanical sales system.</p> <p> Drive vitality and seasonality in the store by securing a strong commercial calendar and implementing commercial activities that always give customers something new and inspiring to discover.</p> <p> Use knowledge of people s life at home, customer shopping behaviour, market research and local trends to create relevant, aesthetic and functional solutions that exceed customer expectations.</p> <p> Partner closely with the Store Manager and commercial team to support sales, margin and business goals through impactful visual merchandising, store communication and home furnishing solutions.</p> <p> Secure that global tools, solutions and IKEA concept guidelines are implemented consistently while adapting solutions when needed to make them locally relevant.</p> <p> Ensure the store commercial team has a strong understanding of store layout, range of presentation and store communication to support the IKEA way of presenting the range.</p> <p> Contribute actively to the store business plan, country business plan and Com&amp;In action plan by identifying initiatives that support business growth, customer engagement and long-term profitability.</p> <p> Inspire the team with up-to-date knowledge about home furnishing, retail, design, visual merchandising, sustainability, digital communication and market trends.</p> <p> Secure high standards of store communication and visual identity in line with IKEA visual and verbal identity guidelines across all physical and commercial touchpoints.</p> <p> Lead competence development, succession planning and talent identification within the Com&amp;In function to build a high-performing, future-oriented and passionate team.</p> <p> Ensure budget control, cost consciousness and efficient planning of resources while maintaining creativity and quality in execution.</p> <p> Collaborate cross-functionally with Sales, Logistics, Customer Experience and other store functions to secure seamless and inspiring customer experience.</p> <p> Ensure compliance with IKEA safety, security and operational procedures, and report any security breaches according to IKEA policies.</p> <p> <strong>Competence Knowledge</strong> </p> <p> Home furnishing, interior design and visual merchandising the IKEA way.</p> <p> Range presentation the IKEA way (store layout, display techniques, store media and customer flow).</p> <p> Store communication and visual identity standards.</p> <p> Understanding life at home in the local market and the outcome of market research such as IKEA Customer Satisfaction Survey and IKEA Brand Capital.</p> <p> Strong knowledge of trends influencing home furnishing, retail, commercial activities and customer behavior.</p> <p> Understanding of how to build business and people competence through recruitment, development, retention and succession planning.</p> <p> Commercial calendar planning and store activity implementation.</p> <p> The IKEA mechanical sales system and the work method for presenting the IKEA range.</p> <p> IKEA Concept, IKEA Brand objectives and strategic landscape.</p> <p> <strong> Motivation</strong> </p> <ul> <li>IKEA values truly reflect personal values.</li> <li>A passion for fast-paced, future-oriented retailing and the IKEA product range.</li> <li>Provide store solutions that improve people s life at home and exceed visitors' expectations of their shopping experience.</li> <li>Passionate about developing people and personal competence.</li> <li>Driven to exceed goals by helping the team succeed and develop.</li> </ul> <p> <strong> Capabilities</strong> </p> <ul> <li>Ability to combine and identify commercial, aesthetic and practical skills.</li> <li>Ability to create a trustful and creative environment.</li> <li>A natural ability to move smoothly from assessing the bigger picture to seeing the small details.</li> <li>Build trust and communicate clearly with different people and groups of people in various situations.</li> <li>Good analytical and strategic skills and the ability to steer the store business over the short-, mid- and long- term.</li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li>Extensive experience in Communication &amp; Interior Design, Interior Design, Visual Merchandising, Store Planning or other design-oriented retail functions.</li> <li>Design-based education in Interior Design, Visual Merchandising, Graphic Design, Architecture or related fields.</li> <li>Proven success in leading, inspiring and developing people and creative processes within a fast-paced retail environment.</li> <li>Strong experience in visually expressing and protecting a brand identity.</li> <li>Strong visual competence with a keen eye for aesthetics, commerciality and customer experience.</li> <li>Proven customer-focused and business-driven mindset.</li> <li>Experience in creating and implementing commercial action plans and store communication strategies.</li> <li>Strong communication, coaching and presentation skills with the ability to explain concepts verbally and visually.</li> <li>Proven ability to prioritize, organize and manage multiple projects and teams effectively while meeting deadlines.</li> <li>Experience working cross-functionally and influencing stakeholders at different levels.</li> <li>Confident communication skills in English.</li> <li>Computer proficient with knowledge and experience using relevant design and communication software.</li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE The Trade Marketing Coordinator is responsible for executing trade marketing plans and campaigns to drive sales and promote the company's products and brands in the Morocco market. This includes working with retailers, wholesalers, and distributors to marketing strategies, promotions, and events. The Trade Marketing Coordinator also plays a key role in managing the company's trade budget and ensuring that trade marketing campaigns are aligned with the overall sales and marketing strategy.</p><p><b>KEY DUTIES AND RESPONSIBILITIES</b></p><ul><li>Channel Customer Marketing strategies aligned with brand planning deliver PRA s commercial goals</li><li>Contribute to development of Customer Marketing strategies</li><li>Implement parts of Customer Marketing strategies</li><li>Assist in Evaluation of Customer Marketing strategies</li><li>Productive relationships with internal and external stakeholders maintained</li><li>Coordinate with sales, operations and finance</li><li>Finance budget managed effectively</li><li>Manage costs against approved budget</li><li>Regional events and promotions raise the profile of key brands</li><li>Plan regional events</li><li>Oversee the execution of regional events</li><li>Conduct post-event analysis with Area Manager</li><li>Administrative duties</li><li>Draw up event/promotion-specific briefs and budgets.</li><li>Manage and update a POS database and stock control</li><li>General supervision of the marketing store.</li><li>Compile, facilitate processing and filing of pre and post-event documents e.g. quotations, buyer requisitions, LPOs, deliveries, invoices etc.</li><li>Ensure cordial relationships with service providers / suppliers</li></ul><p>OTHER KEY REQUIREMENTS</p><ul><li>Leverage sell-out data to generate actionable business insights and support decision-making</li><li>Analyze inventory levels to identify risks and uncover growth opportunities</li><li>Develop promotional strategies and evaluate their effectiveness to maximize ROI</li><li>Define, implement, and monitor pricing strategies and trade agreements</li><li>Lead forecasting activities and actively contribute to the Sales &amp; Operations Planning (S&amp;OP) process</li><li>Ensure strong cross-functional coordination between Finance and Sales teams</li><li>Support the successful launch of new products and drive innovation initiatives</li><li>Build and maintain robust market intelligence (sell-out data, IWSR insights, and other relevant sources)</li><li>Monitor and optimize A&amp;P (Advertising &amp; Promotion) investments to ensure efficiency and impact</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree (Business school, marketing, economics, management degree, etc.)</li><li>Proficiency in Arabic, French and English</li><li>3 years of experience in Marketing, preferably in the fast-moving consumer goods (FMCG) sector</li><li>Ideally from a multinational environment or a large-scale organization</li><li>Results-driven with a strong appetite for challenges</li><li>Strong sense of urgency and prioritization, proactive and detail-oriented</li><li>Based in Casablanca</li><li>Must have a drivers license</li><li>Willingness and ability to work in the evenings, nights and weekends when necessary</li></ul><p>KEY COMPETENCIES</p><ul><li>Excellent verbal and written communication skills</li><li>Strong influencing and negotiation abilities</li><li>Exceptional planning and organizational skills</li><li>Advanced IT proficiency, particularly in Microsoft Office (with strong Excel capabilities)</li><li>Ability to perform effectively under pressure and meet tight deadlines</li><li>Results-oriented with a proactive and innovative mindset</li><li>Strong interpersonal skills with the ability to build and maintain relationships</li><li>Collaborative team player with a commitment to shared objectives</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: HR Associate Job Description: Role Overview The Senior HR Associate is a critical member of the EMEA HR Solutions Center team. As a versatile first point of contact for HR-related inquiries, this role supports employees with general HR questions and assists managers with employee lifecycle administration. The position provides scalable administration of regional HR programs and specialized solutions, including HR Process &amp; Project Management, HR Policy &amp; Compliance, HR Technology, and HR Reporting. This role will primarily focus on the Morocco market while providing occasional support across other EMEA countries. Additionally, the Senior HR Associate will be actively involved in mapping and transforming HR services for Morocco , ensuring processes are aligned with regional and global standards.</p><p>Key Responsibilities</p><p>HR Service Delivery &amp; Employee Support</p><ul><li>Respond to HR-related inquiries across multiple channels (email, phone, case system).</li><li>Provide guidance on HR policies, including EPR, goals, and merit/talent reviews, escalating complex cases as needed.</li><li>Promote self-service tools such as Workday and encourage user accountability.</li><li>Process, audit, and maintain employee transactions in Workday.</li></ul><p>HR Process Mapping &amp; Transformation</p><ul><li>Participate in mapping Morocco HR services and identifying opportunities for process improvement.</li><li>Support transformation initiatives to standardize and optimize HR operations in Morocco.</li><li>Collaborate with managers to implement process changes and track outcomes.</li></ul><p>Project &amp; Administrative Support</p><ul><li>Support key HR initiatives, including training logistics, communications, and regional projects.</li><li>Prepare reports and handle general administrative tasks, ensuring timely updates to employees and managers.</li><li>Communicate effectively using internal tools such as Via communicator.</li></ul><p>Remote Reporting &amp; Task Management</p><ul><li>Report directly to the HR Manager remotely, following instructions and priorities set by management.</li><li>Maintain focus on assigned tasks and deliverables, resisting local pressures that could conflict with manager directives.</li><li>Ensure accountability and consistency in task execution across Morocco services.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For</p><ul><li>Fluent in English</li><li>Previous experience in HR administration, ideally within a Global Business Center or HR shared service environment</li><li>Comfortable working in a matrix organization and supporting multiple stakeholders</li><li>Curious, analytical, and proactive mindset, with a focus on process improvement and efficiency</li><li>Adaptable and willing to learn new HR tools and technologies</li><li>Strong communication, organizational, and problem-solving skills</li><li>Ability to work independently, follow management instructions, and remain task-focused despite local influences</li></ul><p>What s In It for You</p><ul><li>A full-time permanent role within a globally recognized IT leader.</li><li>The chance to work on strategic, high-impact programs .</li><li>A dynamic international environment , collaborating with teams across EMEA and North America.</li><li>Opportunities for career growth and professional development in cloud and project management.</li><li>A culture that values innovation, collaboration, and continuous improvement .</li><li>Full Permanent contract, Social advantages: CNSS, CIMR, Health insurance.</li><li>#LI-HL1</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Type of contract: Permanent contract</p><p>WHO WE ARE SUEZ IT Hub is accelerating its digital transformation! To fully leverage its data and support its strategic ambitions, the group is creating a new DATA and FLUX Directorate, reporting to the CIO. Join us within this dynamic team and drive the applications at the heart of the SUEZ SI exchange platform.</p><p>YOUR MISSION To achieve Suez's strategic objective of transforming its data into a real asset, SUEZ is reorganizing its services by creating a DATA and FLUX Directorate reporting to the Group CIO. Within this new directorate, the Data Engineer for the Water domain will be responsible for the Data infrastructure serving BI projects for the water business lines within Suez, in compliance with the expected service and security level. He/She is also responsible for the operational maintenance of the existing Data Platform and its evolution.</p><p>Is in charge of the implementation, run, and evolution of the Data platform:</p><ul><li>Integrates new data flows</li><li>Ensures the smooth running of data integration batches</li><li>Ensures the integrity and performance of the Data platform</li><li>Keeps the Data platform up to date by updating its components and evolving it in line with the latest technological advances</li><li>To be effective, the Data Engineer must have transverse knowledge of the data flows transiting through the data platform</li><li>Collaborates with Data Analysts / Scientists to ensure the proper use of data exposed via the Data platform</li><li>Manages data provisioning and access rights</li><li>Ensures interactions between data consumers and the data platform for rationalization and performance purposes</li><li>Proposes technical improvements (indexing, datamart, pre-calculation of KPIs)</li><li>Participates in continuous data quality improvement efforts.</li><li>Ensures level 3 support for data freshness, integrity, and availability</li><li>Is the technical referent for the Data foundation</li><li>Interacts with the data governance department of the directorate to align data models with the business lines' data strategy</li><li>Works in close collaboration with data managers in the BUs responsible for the definition and quality of the supported data objects</li><li>Participates in the data quality roadmap launched by the data managers</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>YOUR PROFILE</h2><p>Training: Bac +5 in information systems &amp; big data or equivalent</p><p>Experience: 3-5 years of experience is required for this position</p><p>Skills:</p><ul><li>Mastery of SQL databases (SQL Server, BigQuery, PostGreSQL)</li><li>Mastery of programming languages (SQL, Python, C++, Java)</li><li>Mastery of DevOps tools/practices (CI/CD chain, AzureDevOps, Git)</li><li>Mastery of cloud platforms (Azure, GCP)</li><li>Mastery of analysis and reporting tools would be a plus</li><li>Mastery of data governance and data management fundamentals</li><li>Mastery of the Power BI data visualization tool</li><li>Cross-functional piloting and coordination</li><li>Animation of meetings/monitoring committees</li><li>Technical skills in Business Intelligence</li><li>Professional English</li><li>Agile, innovative, and collaborative mindset</li><li>Analytical and synthesis skills</li><li>Teamwork skills</li><li>Listening and openness to non-familiar functions</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Technical Support Engineer – Dutch Speaker</b></p><br><p>At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.</p><br><p>Join us to do the best work of your career and make a profound social impact as a <b>Technical Support Engineer </b>on our<b> Technical Support </b>Team in <b>Casablanca, Morocco</b>.</p><br><p><br><b>What you’ll achieve</b><br> As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.<br><b>You will:</b></p><br><ul> <li> <p>Resolve customer-reported issues while working closely with other multi-functional teams</p><br></li> <li> <p>Provide feedback to Engineering for improving product quality and reliability</p><br></li> <li> <p>Determine priority levels while negotiating and setting expectations with customers</p><br></li> <li> <p>Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect</p><br></li> <li> <p>Drive operational excellence through quality closures and proper escalation of issues</p><br></li></ul><p><br><b>Take the first step towards your dream career</b><br> Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:</p><br><p><b>Essential Requirements</b></p><br><ul> <li> <p>2 to 5 years of related experience</p><br></li> <li> <p>Great communication skills in <b>Dutch and English</b></p><br></li> <li> <p>First-rate customer focus, phone etiquette, and work ethic</p><br></li> <li> <p>Ability to work under pressure with calmness and composure</p><br></li> <li> <p>Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures</p><br></li> <li> <p>Ability to take on shift work, holidays, weekends and on-call responsibilities</p><br></li></ul><p><br><b>Who we are</b></p><br><p>We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.<br> Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<br> Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Site Manager is in charge of delivery activities at the production site to which they are assigned, and the implementation of the tools to support them. In this capacity, they ensure quality and delivery in the implementation of various training programs: they support management in onboarding, welcome day, compliance module pathways, job onboarding programs, the deployment of regional initiatives, and the professional development of trainers through learning communities.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >He/she is the key person responsible for ensuring processes are followed and implemented correctly, both for cross-functional and soft skills training and for the deployment of job-specific training. He/she also has a direct hierarchical management role with the site's trainers to ensure these objectives are met.</font></font></p> <p><font dir="auto" ><font dir="auto" >He/she interacts daily with production stakeholders, including Quality and Training Manager and Project Manager, and with site management and management, and, within the framework of a committee established with site management, ensures the monitoring and strengthening of on-site training paths.</font></font></p> <p><font dir="auto" ><font dir="auto" >Your main responsibilities are:&nbsp;</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >1- Delivery management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > Ensuring compliance rates: Welcome day, LRS modules, onboarding.</font></font></p> <p><font dir="auto" ><font dir="auto" > Promote the conditions for success on site projects by providing capitalized tools and professionalizing trainers.</font></font></p> <p><font dir="auto" ><font dir="auto" > Utilize monitoring tools in partnership with regional teams</font></font></p> <p><font dir="auto" ><font dir="auto" > Facilitating the deployment of new Concentrix tools within operations</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >2- Process Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > to be the guarantor of compliance with training processes on the site perimeter, in line with the country and region.</font></font></p> <p><font dir="auto" ><font dir="auto" > Control and update the mastery of processes and knowledge of available tools (Training AI, Alba, SIM CX).</font></font></p> <p><font dir="auto" ><font dir="auto" > To manage the professionalization policy decided by the region and the country, for newly qualified trainers or those in the refresher phase.</font></font></p> <p><font dir="auto" ><font dir="auto" > Define training programs in line with the needs detected by the site's operational teams, respecting the processes for skills development of advisors and local managers.</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >3- Funding Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > In some cases, manage the site's financing arrangements, with the support of Management and the PS.</font></font></p> <p><font dir="auto" ><font dir="auto" > Update the tracking tools for sharing and information</font></font></p> <p><font dir="auto" ><font dir="auto" > To promote understanding of the issues and objectives of training according to the chosen methods</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >4- Team Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > Lead and manage the site trainers hierarchically on delivery activities, respect for processes, professionalization of practices and learning tools (Training AI, Alba, Learning communities).</font></font></p> <p><font dir="auto" ><font dir="auto" > Organize and lead these activities within the framework of regular and workable meetings.</font></font></p> <p><font dir="auto" ><font dir="auto" > To develop the skills of trainers and to carry out quality and skills monitoring of teaching teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > Facilitating teaching teams, particularly within learning communities</font></font></p> <p><font dir="auto" ><font dir="auto" > To feed the knowledge bases of site projects, by structuring project communities.</font></font></p> <p><font dir="auto" ><font dir="auto" > Identify new needs arising from the site.</font></font></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Technical Skills Solution Area: AI Business Solutions, SharePoint on premise and M365 SPO</p> <p>We need individuals that:</p> <p> Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.<br> Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.<br> Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.<br> Communicate at all levels from CIO to the technical staff on the ground.</p> <p>Expertise Required <br> Experience in the enterprise customer arena and track record with delivering enterprise-grade SharePoint solutions<br> Face-to-face customer engagement skills<br> Excellent written, oral and presentation skills<br> Troubleshooting knowledge &amp; skills<br> Degree qualification or equivalent experience<br> Good understanding of ITIL/Service Management<br> Passion for new innovative technology and drive customer transformation<br> Demonstrate effective balance between business and technical acumen<br> Ability to effectively recognize and adapt to change<br> Ability to deliver presentations and discuss complimentary products at a solutions level<br> Ability to handle customer critical issues and work in difficult situations<br> Experience delivering proactive services, such as workshops and technical assessments.</p> <p>Role Requirements<br> Security Clearance: preferred but not mandatory<br> Language: Fluent in Arabic and English (written and oral communication)<br> Travel: required, mix of remote and onsite engagement<br> </p> <p>Technical Expertise Required </p> <p>SharePoint On Premise<br> Deep understanding in SharePoint on premise for 2016, 2019 and Subscription Edition (Level 300-400)<br> SharePoint experience in the following areas is required: architecture/ Topology, SharePoint Basics: Create Sites, Lists, Manage Permissions etc., Troubleshooting skills, Disaster Recovery scenarios, SharePoint Service Applications, Managing, maintaining and migrating Enterprise SharePoint Server, Upgrading between SharePoint versions, Scaling Enterprise SharePoint environments, Configuring SharePoint Hybrid Solutions, Migration to SharePoint Online, (Zero downtime) patching, SharePoint Authentication Providers<br>SharePoint Online Administration: <br> Manage site collections at the tenant level. <br> Design and implement hub site architecture. <br> Utilize SPO Management Shell, PnP PowerShell module, and Microsoft Graph for tenant management. <br> Oversee tenant-level external sharing and prevent oversharing. <br> Administer and configure Microsoft Search and understand Microsoft Graph Search connectors. <br> Integrate SharePoint Online with M365 Purview for data governance and information management. <br> Implement data loss prevention, data retention, and sensitivity labels for SPO/ODFB. <br> Manage Microsoft 365 backup and archive for SharePoint Online. <br> Utilize SharePoint Advanced Management (SAM) Add-on features and controls. <br> Classic and Modern Search <br> Understanding of the latest updates and changes to SharePoint Online<br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p>Akkodis is driven by a strong <strong>innovation-first</strong> culture, where creativity, experimentation, and bold thinking fuel daily engineering and R&amp;D work.<br> This spirit is balanced by a solid <strong>collaborative mindset</strong>, with supportive teams and hands-on managers who encourage growth and knowledge-sharing.<br> A structured and disciplined approach ensures <strong>operational excellence</strong>, meeting the high standards of the tech and engineering industries.<br> <strong>Performance</strong> and a healthy competitive drive further strengthen the company’s ambition as a global leader. </p><br><br> <br> Job : <p>Join a dynamic company located in the heart of <strong>Tangier</strong>! We are looking for a talented <strong>3D Harness Designer</strong> to join our team. You will play a key role in designing and developing innovative solutions, actively contributing to our strategic projects. This is a unique opportunity to use your expertise in a stimulating environment that fosters professional growth.</p><br><br><p>The main goal of this position is to take charge of the design and 3D modeling of harnesses, ensuring compliance with technical specifications and quality requirements. It also involves participating in the optimization of design and production processes, and collaborating closely with engineering teams to ensure project success.</p><br><br><p>Your main tasks will include:</p><br><br><br><ul><li>Carry out and animate technical studies for the design of wiring harnesses in collaboration with local and remote teams, meeting the Quality, Deadline &amp; Cost objectives set by the project.</li><li>Produce CATIA V5 and V6 3D models for feasibility studies (volume, routing) and for detailed design.</li><li>Propose improvements and simplifications to the design by favoring standard solutions and components.</li><li>Design the wiring diagram (flat layout), and verify the consistency of detailed information for the manufacturing file (creation of shields, wiring accessories, connector details, etc.).</li><li>Ensure compliance with engineering rules throughout the development process.</li></ul> <br> <br> Required profile : <p>Ideally, you have a <strong>2-year degree</strong> in <strong>methods, process, or industrialization</strong>. This theoretical knowledge base is essential to understand the technical challenges of the role.</p><br><br><p>Professional experience of <strong>3 to 5 years</strong> in a similar role is required. This period should have allowed you to develop a solid understanding of 3D design challenges and master the associated tools.</p><br><br><p>To excel in this role, you are expected to have proven skills in:</p><br><br><ul><li>Communication and the ability to adapt to different stakeholders, including external parties (clients).</li><li>Team spirit: ability to communicate effectively, delegate, provide constructive feedback, show enthusiasm, and drive initiatives forward.</li><li>Interest in innovation and the ability to propose new solutions. Promoter of continuous improvement.</li><li>Structured and organized mindset, with attention to detail in preparing deliverables. Critical and analytical thinking for problem-solving.</li></ul><p>If you recognize yourself in this profile and this opportunity sparks your curiosity, don't wait to apply! Send your CV to the recruiter.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey &amp; Company, Boston Consulting Group (BCG), Bain &amp; Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&amp;C), EY-Parthenon, Kearney, and Strategy&amp; (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills &amp; Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&amp; Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>