وظائف اطباء أطفال في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives. </p><br><br> <br> Job : <p>Join a dynamic company in the <b>Medical Equipment</b> sector as <b>Medical Representatives</b> for the <b>South and Eastern regions</b>, based in <b>Marrakech, Oujda, Tangier</b>. Your main mission will be to represent our company and our products to healthcare professionals, by building trusting relationships and ensuring a strong presence in your sector.</p><br><br><p>Your success will directly contribute to the expansion of our market share by ensuring the promotion and sale of our innovative medical devices. You will be a key player in retaining our clientele and acquiring new partners, by meeting and exceeding set objectives.</p><br><br><p>On a daily basis, your tasks will revolve around several essential areas:</p><br><br><ul><li>Identify and prospect new potential clients in your assigned geographical area.</li><li>Organize and conduct regular visits to healthcare professionals (doctors, pharmacists, hospital staff) to present our products and their benefits.</li><li>Manage and develop an existing client portfolio, ensuring personalized and responsive follow-up.</li><li>Participate in conferences, trade shows, and scientific events to increase the company's visibility and develop your network.</li><li>Conduct competitive intelligence and report relevant market information to your management.</li><li>Write regular activity reports and monitor performance indicators for your sector.</li><li>Effectively manage your schedule and travel to optimize your geographical coverage.</li></ul> <br> Required profile : <p>To excel in this role, a <b>Bac +3 level diploma</b> is required, ideally in a specialization focused on <b>Medical, Paramedical, Health, or social professions</b>. This academic background will provide you with the necessary knowledge to understand the challenges of our sector.</p><br><br><p>A <b>professional experience of 3 to 5 years</b> in a similar role, ideally in the sale of medical or pharmaceutical products, is strongly desired. This experience will allow you to master sales techniques and understand the specific needs of our clients.</p><br><br><ul><li>Excellent <b>communication and negotiation</b> skills, with proven interpersonal skills.</li><li>Demonstrated ability to <b>persuade and argue</b> clearly and concisely.</li><li>Autonomy, rigor, and <b>organization</b> to effectively manage your sector.</li><li>Strong sense of <b>customer service</b> and ability to build lasting relationships.</li><li>Proactivity and results-orientation to achieve your commercial objectives.</li><li>Good knowledge of the medical landscape and healthcare players in the region.</li><li>Proficiency in standard computer tools (Office Suite, CRM).</li></ul><p>If this challenge excites you and you see yourself in this profile, don't wait to apply!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Candidates may reside in any of the following areas: Boston, MA or New York state.</strong></p><br><p>The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.</p><br><p>Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives.</p><br><p>Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis through creating positive customer interactions and lasting relationships.</p><br><p>Responsibilities</p><br><ul><li>In-person as well as virtual coverage for field sales vacancies and potentially other business needed support</li><li>Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals</li><li>Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity</li><li>Manage daily sales call activity to optimize time and maximize the achievement of sales objectives</li><li>Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective</li><li>Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines</li><li>Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program</li><li>Demonstrate effectiveness working independently and in a team environment</li><li>Process customer requests related to product samples and resources in a timely, accurate, and professional manner</li><li>Project a professional company image through all personal and phone interactions with customers and internal partners</li><li>Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions</li><li>Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations</li><li>Effective and timely communication with Manager</li><li>Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)</li></ul><br>Qualifications<br><br><ul><li>Up to 50-70% travel for in field coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules</li><li>Bachelor’s degree or equivalent experience</li><li>Sales experience preferred / 0-2 years of relevant sales experience is required</li><li>The ability to work independently, highly organized and superior communication skills</li><li>Experience in the healthcare industry involving interaction with physicians and office staff preferred</li><li>Skills demonstrating professional phone etiquette</li><li>Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint</li><li>Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to<br>o Daily activity, goals, metrics<br>o Expedient, usage of database and other core tools<br>o Maintaining strict quality control standards and performance monitoring<br>o Partner with field sales, operations, and marketing to further identify methods to improve effectiveness</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that areallocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolutediscretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Sanofi: We re an R&amp;D-driven, AI-powered biopharma company committed to improving people s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people s lives.</p><p>Job Purpose: The Africa Medical Team at Sanofi is a high-performing team of Medical leaders who are a trusted source of scientific and Medical information and shared insights; effective and innovative strategic partners to our internal and external stakeholders; and dedicated to public health. We represent diverse experiences and backgrounds which strengthens our team and mirrors the healthcare communities we engage.</p><p>About the job The Rare Disease (RD) Medical Manager will participate to and execute the Medical and scientific (non-promotional) strategy for the country and also with a scope for the MCO on one disease included in the therapeutic area in close partnership with the other functional RD Medical Managers and in alignment with the overall franchise strategy.</p><p>Main responsibilities:</p><ul><li>Utilise strong business acumen, acting as a key strategic business partner to the organisation</li><li>Initiate and drive projects to raise standards of care and change clinical practice</li><li>Ability to work independently with a solutions-oriented and balanced approach to ambiguity</li><li>Lead and drive rapid integrated evidence planning and execution through deep understanding of internal and external stakeholder evidence needs and robust data gaps analysis</li><li>Deep therapy area expertise and product knowledge including competitor data</li><li>Drive strong collaborative relationships with commercial and cross-functional teams, including marketing, value &amp; access, health economics, regulatory and clinical</li><li>Cultivate and maintain relationships with external experts</li><li>Good understanding of the impact and evolution of healthcare systems</li><li>Lead creation and implementation of medical plans</li><li>Ability to rapidly assimilate new data and integrate into new therapy area</li><li>Create industry leading digital educational and scientific content that is timely, relevant, interactive and innovative</li><li>Champion the patient voice when developing and implementing medical strategies</li><li>Demonstrate strong leadership influencing across networks</li></ul><p>About you</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education/Experience/Certification Doctorate level education: MD or equivalent Medical degree preferred, PhD or PharmD Industry experience (including medical affairs field or office) and/or clinical experience mandatory, ideally with relevant rare diseases experience Good understanding of the continuum of data generation including clinical development, Real World Evidence (RWE) and data gaps analysis Ability to act independently with a solutions-oriented and balanced approach to the grey areas Excellent communication skills including driving challenging discussions Develop a good understanding of HCP communication preferences to adapt communication style and optimise use of relevant channels to suit Implement true scientific engagement journeys by bridging channel disconnect to drive ongoing engagement and grow collaborative opportunities and meaningful scientific exchange Be confident in the use of Omnichannel tools and ability to adapt to new channels Effectively and compliantly share unmet needs of HCPs and their centres with cross-functional teams to inform patient centric strategy Take the Lead Values Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients. Be Bold: Take thoughtful risks, seize opportunities and think beyond what s possible to accelerate our science and drive compelling growth. Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Missions Rattaché(e) aux équipes Ressources Humaines et Finance, vous contribuez au pilotage des coûts de personnel et à l'optimisation de la politique de rémunération de l'entreprise.<br> Vous accompagnez les différentes parties prenantes dans le suivi des indicateurs sociaux et l'analyse des données RH afin de soutenir la prise de décision.<br> À ce titre, vos principales responsabilités sont les suivantes : Piloter le suivi budgétaire des effectifs et de la masse salariale, en veillant à la cohérence entre les prévisions et les réalisations.<br> Élaborer et analyser les tableaux de bord, reportings et indicateurs RH (effectifs, masse salariale, mouvements, absentéisme, etc.<br>). Réaliser des analyses financières et statistiques afin d'identifier les écarts, les tendances et les leviers d'optimisation.<br> Participer à la préparation et au déploiement des campagnes annuelles de rémunération ainsi qu'aux revues salariales.<br> Conduire des études de Compensation &amp; Benefits : benchmarks de rémunération, analyses de compétitivité et positionnement par rapport au marché.<br> Collaborer étroitement avec les équipes RH, Finance et Contrôle de Gestion afin de garantir la fiabilité des données et d'accompagner les décisions stratégiques.<br> Contribuer à l'amélioration continue des outils de pilotage et des processus liés au contrôle de gestion sociale.<br> Profil recherché Diplômé(e) d'une grande école de commerce, d'ingénieurs ou d'une formation universitaire de niveau Bac+5, avec une spécialisation en Finance, Contrôle de Gestion, Ressources Humaines, Data Analytics ou équivalent.<br> Vous justifiez de 2 à 6 années d'expérience en contrôle de gestion sociale, Compensation &amp; Benefits, audit ou conseil RH, idéalement acquises au sein d'un cabinet de conseil, d'une institution financière ou d'une entreprise de grande envergure.<br> Vous possédez une excellente maîtrise d'Excel et une forte appétence pour l'analyse et le traitement des données.<br> Vous disposez de solides capacités d'analyse, de modélisation et de synthèse.<br> Vous faites preuve de rigueur, d'organisation, de discrétion et d'un sens aigu de la confidentialité.<br> La maîtrise d'outils décisionnels ou SIRH tels que Power BI, SAP, Oracle HCM ou tout autre outil équivalent constitue un atout.<br></span> </div>

<p>In this key role, you will focus on hunting for new opportunities across the region. Your focus will be to create and implement account plans focused on attaining deployments of Fortinet products and services. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions At Fortinet you will Learn and demonstrate a fundamental understanding of Fortinet s technology in order to articulate our value proposition to decision-makers. Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions. Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts. Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency. Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts. Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required. Drive quarterly business reviews with customer to ensure value from Fortinet investment. Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.</p><p><strong>Desired Candidate Profile</strong></p><p>Have a proven track record of selling hi-tech industry solutions (preferably Cybersecurity and Networking) and developing strategic customer relationships. Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth. Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win. Have exceptional communication skills, both oral and written, coupled with excellent listening skills. Fluency in English is a must.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you ll be placed directly with a client as a core member of their team giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor</p><p>About the company Our client is a high-growth sales acceleration partner specializing in outsourced sales development for ambitious B2B brands across the UK, Europe, and North America. They support mid-market and enterprise organizations in complex sectors including Fintech, HealthTech, and Manufacturing by generating high-quality pipelines and managing sophisticated sales cycles. The team operates as a strategic extension of their clients' businesses, utilizing a unique, consultative methodology that combines deep industry insights with a cutting-edge sales technology stack.</p><p>Job Summary Are you a fluent French speaker with a passion for technology and a drive to kickstart a career in SaaS sales? This company is a well-established leader in outsourced sales services with 15 years of proven success. We are looking for two highly motivated, French-speaking SDRs to join our team and act as the engine for our clients' growth. You will leverage world-class sales methodologies and a mature infrastructure to identify, engage, and qualify high-value opportunities within the French market.</p><p>Key Responsibilities</p><ul><li>Conduct high-volume outbound outreach, averaging 50 calls per day to prospects.</li><li>Identify and qualify at least 10 high-quality sales opportunities per month.</li><li>Manage and track all lead activity and pipeline data accurately within Salesforce.</li><li>Master the company s internal sales methodology to deliver professional and persuasive cold outreach.</li><li>Collaborate with the wider team to optimize scripts and outreach strategies for the French market.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>French Speaker (Native or Fluent) is non-negotiable.</p><p>Experience or a strong interest in the SaaS (Software as a Service) industry.</p><p>Must be coachable, curious, and determined to exceed targets.</p><p>An affable personality with the ability to build rapport quickly over the phone.</p><p>Target-driven mindset with a focus on high-activity performance.</p><p></p></section>

<p>The consultant will be responsible for: Designing and developing new functionalities in .NET / Angular according to client needs. Ensuring the evolving and corrective maintenance of existing applications. Participating in the analysis of needs and the technical design of solutions. Developing and integrating REST APIs and ensuring exchanges with different systems. Guaranteeing code quality through unit tests, code reviews, and good development practices. Participating in CI/CD integration and deployment activities. Analyzing and resolving incidents and technical problems. Contributing to the optimization of performance, security, and maintainability of applications. Participating in Agile/Scrum ceremonies and collaborating with business and technical teams. Contributing to the continuous improvement of technical practices and solutions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac + 5 in computer science</li><li>1 to 3 years of experience</li><li>Required skills: Languages &amp; Frameworks: .NET / Angular. Methods: Agile SCRUM. Soft skills: fluent French communication, analytical mind, teamwork, respect for deadlines.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Area Sales Manager to support sales growth within Morocco. This is a remote role, with preference for candidates based in Agadir or Marrakesh , Morocco. You will manage a defined market segment and work to understand customer needs, identify new business opportunities, and deliver tailored solutions to meet customer needs. You will collaborate with partners, internal sales teams, and technical stakeholders to build a pipeline of opportunities and develop long-term customer relationships. Key Responsibilities: Analyse market potential and track market share. Identify and secure new business opportunities within your territory. Build and maintain a strong pipeline of projects and sales opportunities. Manage the full sales cycle from initial contact through to order closure. Take ownership of commercial targets and consistently deliver results. Monitor market potential, customer activity, and market share trends. Stay informed on industry developments, customer challenges, competitor activity, and TOMRA technologies. Use a consultative approach to understand customer needs and recommend suitable solutions. Plan and structure sales activities, including forecasting and pipeline management Conduct regular customer visits and remain highly visible in the market. Lead customer demonstrations, reference visits, webinars, and promotional events. Work closely with the wider TOMRA Food sales organisation, service teams, sales admin, CPM, and pre-sales engineering. Organise promotion activities in your area, such as demos, open days, TOMRA Food talks, reference visits, and webinars. Work with sales plans, and pipeline management tools. Provide structured feedback from the market to internal teams. Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for a highly motivated sales professional who combines commercial drive with strong relationship-building skills. Experience &amp; Skills: Higher qualification in technical, commercial, or industrial engineering. 5+ years experience in sales, ideally within large capital equipment. Proven success managing long sales cycles and closing high-value deals. Knowledge of the food industry. Experience with consultative, solution-based sales methodologies. Strong commercial acumen and market awareness. Excellent communication and stakeholder management skills. Highly structured, analytical, and proactive approach to sales planning. Proficiency in English, Arabic and French. Comfortable working independently in a remote role Willingness to travel up to 50%.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Area Sales Manager to support sales growth within Morocco. This is a remote role, with preference for candidates based in Agadir or Marrakesh , Morocco. You will manage a defined market segment and work to understand customer needs, identify new business opportunities, and deliver tailored solutions to meet customer needs. You will collaborate with partners, internal sales teams, and technical stakeholders to build a pipeline of opportunities and develop long-term customer relationships. Key Responsibilities: Analyse market potential and track market share. Identify and secure new business opportunities within your territory. Build and maintain a strong pipeline of projects and sales opportunities. Manage the full sales cycle from initial contact through to order closure. Take ownership of commercial targets and consistently deliver results. Monitor market potential, customer activity, and market share trends. Stay informed on industry developments, customer challenges, competitor activity, and TOMRA technologies. Use a consultative approach to understand customer needs and recommend suitable solutions. Plan and structure sales activities, including forecasting and pipeline management Conduct regular customer visits and remain highly visible in the market. Lead customer demonstrations, reference visits, webinars, and promotional events. Work closely with the wider TOMRA Food sales organisation, service teams, sales admin, CPM, and pre-sales engineering. Organise promotion activities in your area, such as demos, open days, TOMRA Food talks, reference visits, and webinars. Work with sales plans, and pipeline management tools. Provide structured feedback from the market to internal teams. Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>About You: We are looking for a highly motivated sales professional who combines commercial drive with strong relationship-building skills. Experience &amp; Skills: Higher qualification in technical, commercial, or industrial engineering. 5+ years experience in sales, ideally within large capital equipment. Proven success managing long sales cycles and closing high-value deals. Knowledge of the food industry. Experience with consultative, solution-based sales methodologies. Strong commercial acumen and market awareness. Excellent communication and stakeholder management skills. Highly structured, analytical, and proactive approach to sales planning. Proficiency in English, Arabic and French. Comfortable working independently in a remote role Willingness to travel up to 50%.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Company description Publicis Global Delivery (PGD) est le centre d’excellence mondial du Groupe Publicis, réunissant des experts en technologie, CRM, data et transformation digitale. Nous accompagnons les plus grandes marques internationales dans leurs enjeux d'innovation, d'expérience client et d'excellence opérationnelle. Dans le cadre du développement de notre CRM Factory, nous recherchons un(e) Consultant(e) Confirmé(e) Salesforce Service Cloud pour rejoindre une équipe dédiée à un acteur international majeur du secteur du luxe. Overview Au sein de notre dispositif CRM Run, vous serez responsable du maintien en conditions opérationnelles et de l'amélioration continue de la plateforme Salesforce Service Cloud. Vous jouerez un rôle clé dans le support des équipes métiers, la gestion des incidents, l'optimisation des processus de service client et la garantie d'une expérience utilisateur de qualité dans un environnement international exigeant. Responsibilities Superviser les processus de service client dans un environnement de production Salesforce Service Cloud. Assurer le suivi des automatisations existantes (Flows, Assignment Rules, Email-to-Case, Omni-Channel, SLA). Diagnostiquer et résoudre les incidents fonctionnels et techniques. Gérer les demandes de support et les évolutions mineures. Assurer le support de niveau 2/3 auprès des équipes métier. Accompagner les utilisateurs dans l’adoption et l'utilisation optimale de Salesforce. Surveiller les intégrations et la synchronisation des données avec les systèmes tiers. Créer et maintenir des rapports, dashboards et vues personnalisées. Maintenir la documentation fonctionnelle et technique. Participer à l'amélioration continue des processus CRM et des parcours clients. Contribuer à la qualité, à la performance et à la stabilité de la plateforme. Qualifications Formation &amp; Expérience Bac+4/5 en Informatique, Systèmes d’Information ou domaine équivalent. Minimum 4 ans d'expérience sur Salesforce. Minimum 2 ans d'expérience sur Salesforce Service Cloud dans un contexte Run, Support ou Maintenance Applicative. Compétences techniques Salesforce Service Cloud Case Management Flow Builder Assignment Rules Email-to-Case Omni-Channel Reports &amp; Dashboards Knowledge Base API Integration Middleware Data Synchronization Incident Management CRM Operations Connaissances appréciées Advanced Flows Process Builder SOQL HTML (Email Templates) Ticketing Tools Monitoring Tools Certifications appréciées Salesforce Administrator Salesforce Service Cloud Consultant Additional information Compétences clés (Skills) Salesforce Service Cloud Salesforce CRM Case Management Flow Builder Salesforce Administration Omni-Channel Email-to-Case Reports &amp; Dashboards Knowledge Base API Integration CRM Support SOQL Incident Management Customer Service Customer Experience (CX) Profil recherché Excellentes capacités d’analyse et de résolution de problèmes. Sens du service et orientation client. Rigueur et organisation. Réactivité et gestion des priorités. Excellentes compétences en communication. Esprit d’équipe et approche collaborative. Autonomie et sens des responsabilités. Langues Français courant obligatoire. Anglais professionnel indispensable.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce.<br> Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.<br> Role Type: Full-time Engagement: Independent Contractor About the company Our client is a premier B2B sales acceleration partner that specializes in outsourced sales development and lead conversion for mid-market and enterprise organizations globally.<br> With over 13 years of expertise in navigating complex, high-value sales cycles, the team serves diverse sectors ranging from FinTech and HealthTech to Manufacturing.<br> They empower ambitious brands by deploying highly skilled, native-language sales development representatives (SDRs) who utilize a proprietary, consultative methodology and a cutting-edge sales technology stack.<br> Job Summary Are you a French-speaking professional with a technical mindset and a passion for consultative selling?<br> We are seeking a high-caliber Sales Development Representative to join an industry-leading sales outsourcing firm with 15 years of proven excellence.<br> In this role, you won't just be making calls; you will be engaging in sophisticated, concept-led conversations within the engineering and SaaS sectors.<br> This is a unique opportunity to leverage your technical background to navigate complex business challenges and drive growth for world-class clients.<br> Key Responsibilities Execute a high-volume outbound strategy, maintaining an average of 50 targeted touchpoints per day.<br> Conduct consultative discovery calls to identify pain points and introduce complex technical solutions to the French market.<br> Manage and track all lead generation activity, pipeline, and outreach within Salesforce.<br> Consistently achieve a monthly target of 10 qualified outbound opportunities.<br> Collaborate with internal teams to refine messaging based on market feedback and technical requirements.<br> Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals Professional fluency in both French and English (written and verbal).<br> A background in Engineering or a strong technical aptitude capable of understanding complex SaaS concepts.<br> Proven experience in consultative or concept-based sales.<br> High level of coachability and a desire to continuously refine your sales craft.<br> An affable, curious, and determined personality with the resilience to thrive in a fast-paced environment.<br> Nice-to-Haves Prior experience working within an outsourced sales or agency environment.<br> Existing proficiency with Salesforce CRM.<br> Experience selling specifically into the French industrial or software manufacturing sectors.<br></span> </div>

<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p><b><br></b></p><p><b>What you ll do:</b></p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p>*Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</p><p><strong>Desired Candidate Profile</strong></p><p>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</p><p>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</p><p>Excellent communication skills, both oral and written, in both English and French is required.</p><p>Organized, conscientious and accountable</p><p>Experience in customer / client services and delivery</p><p>Occasional travel nationally may be required</p><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li><li>If you are interested, please submit your resume, cover letter along with your proposed rates.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b >Job Summary:</b><span > Join our team as a Key Account Manager, you will be responsible for commercial activities in Western Africa in all its aspects (business partners, compliance, legal aspects, orders, revenues and margins) and coordinating with all other business lin.</span></p><p><b>Your Tasks and Responsibilities:</b> You will have a variety of different roles and responsibilities ranging from:</p><ul><li>New account development and/or expanding existing accounts within an established geographic territory.</li><li>Building and managing relationships with current customers/Partners, identifies new customers/Partners and develops relationships for the purpose of selling assigned Varian products.</li><li>Under minimal supervision, performing all sales functions in assigned territory, including analyzes territory for sales potential; develops and implements effective sales strategies; maintains appropriate level of territory coverage; plans and executes effective sales calls; schedules and performs product demonstrations; manages the sales order/quotation process; serves as a consultative resource to customers.</li><li>Achieving superior level of overall customer satisfaction.</li><li>Providing regular customer and market feedback to company.</li><li>Representing Varian ethics, values, and business practices with all internal and external constituents.</li><li>Traveling as needed across Africa and working with clients/stakeholders in both the private and public sector.</li><li>Identify and drive together with Management and other stakeholders the Go to market strategies in different countries</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Successfully completed a bachelor s degree and 5 years of related experience in med tech equipment sales or similar, in and across Africa.</li><li>Demonstrable experience with account management of key customers and partners including time and territory management.</li><li>Experience in the Healthcare business field, clinical application of cancer treatment and radiation therapy or other.</li><li>Expert knowledge of large medical equipment and services sales (investment products) with a solid track record of success, customers and their requirements and awareness of processes and methods used in medical device industry.</li><li>Knowledge of Moroccan and wider regional market in medical equipment.</li><li>Knowledge and experiences with public tender procedures.</li><li>Excellent fluency written and oral communication skills in French, English, Arabic and any other languages a plus.</li><li>Excellent business communication skills written and verbal in English. Any other languages while not mandatory would-be a plus.</li><li>Effective interpersonal and presentation skills.</li><li>Be a role model in thought, word and action for inclusion, diversity, equity and belonging.</li><li>Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards, must understand team collaboration, and have effective networking skills.</li><li>Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.</li><li>Capable of managing their own workload.</li><li>Agile with being pro-active, analytical, results-oriented, and able to make decisions within the scope of the role.</li><li>Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience.</li></ul><p>GDPR</p><p>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.</p><p>Diversity and Inclusion</p><p>Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're looking for a driven, consultative Account Executive to own new business acquisition and account growth in Morocco.<br> This is a remote role - you'll manage the full sales cycle - from prospecting to close - selling our CPaaS solutions to mid-market and enterprise clients across telecom, fintech, e-commerce, and other verticals with high-volume customer communication needs.<br> MMDSmart is a leading CPaaS provider delivering WhatsApp Business API, SMS, and push notification solutions to businesses across EMEA and beyond.<br> Since 2007, we’ve been helping companies in 100+ countries communicate with their customers at scale, reliably, and creatively.<br> Our success is driven by innovative technology and talented people who shape our Messaging and Voice solutions.<br> Join a fast-growing tech company where your ideas, growth, and ambition can make a real impact.<br> What You'll Do: Own the full sales cycle - prospecting, discovery, demos, proposals, negotiation, and closing - for new business in Morocco and the wider MENA region Identify and qualify leads through outbound outreach, inbound follow-up, and network/referral channels Build and manage a healthy pipeline of opportunities, keeping accurate records in the CRM Understand client needs across WhatsApp Business API, SMS, and push notification use cases, and position the right solution Collaborate with marketing, customer success, and product teams to ensure smooth handoffs and strong client onboarding Represent MMDSmart at regional industry events, conferences, and client meetings as needed Provide market feedback - competitive intelligence, pricing sensitivity, local regulatory or business nuances - to help shape regional strategy Consistently meet or exceed quarterly and annual revenue targets Why do talents choose and stay at MMDSmart?<br> Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.<br> Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses &amp; corporate gifts.<br> Your Development: Benefit from free educational events &amp; courses, and English classes with native speakers.<br> Your Career: Focus on your professional development in a supportive environment.<br> Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.<br> Think this role’s got your name on it?<br> Go ahead and apply, we’d love to see what you’ve got!<br> Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment.<br> All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.<br> What We Are Looking For: Based in Morocco, with native/fluent Arabic and/or French and a strong understanding of the local market; Fluent English is required 2+ years of experience in B2B sales, account management, or business development — SaaS, telecom, martech, or CPaaS experience is a strong plus Proven ability to manage a full sales cycle independently, from prospecting to close Strong communication and relationship-building skills across cultures and business contexts within MENA Comfortable working remotely and independently, with regular collaboration across a distributed team Familiarity with messaging/communication platforms (WhatsApp Business API, SMS gateways, push notifications) is an advantage, not a requirement Self-starter mentality with a track record of hitting or exceeding sales targets Willingness to travel within the region as needed for client meetings and events</span> </div>

<p>Intelcia Tech is a reference player in IT outsourcing and digital transformation. With over 20 years of expertise, we are involved in 5 strategic areas: Infrastructure, Cloud, Application Solutions, Cybersecurity, Data and AI. With a dynamic team of over 800 employees, we help companies and public institutions meet their technological challenges through our service centers in France, Morocco, Cameroon, Madagascar, Portugal, and Egypt. Our mission is to combine the best talents with the latest cutting-edge technologies to offer high value-added services that make a difference. Passionate about IT and innovation? Your next adventure starts here!</p><p>As part of strengthening our teams, we are looking for a JAVA/PL SQL Technical Functional Expert with solid expertise in modern Java and PL/SQL technologies and microservices architectures.</p><p>Main Missions:</p><p>Functional &amp; Analysis Aspect:</p><ul><li>Requirements Gathering and Analysis: Lead workshops with users/stakeholders to define and frame the needs for application evolution or creation.</li><li>Document Drafting: Draft specifications, detailed functional specifications (SFD), and acceptance test plans.</li><li>Coordination &amp; Interface: Act as the primary intermediary between business (MOA) and technical (MOE) departments to ensure a thorough understanding of the stakes.</li><li>Testing and Validation: Define the testing strategy, develop and execute functional test cases, and support users during UAT (User Acceptance Testing) phases.</li><li>Support &amp; Coaching: Provide N2/N3 functional support, manage complex anomalies, and support change management (training, user guides).</li></ul><p>Technical &amp; Development Aspect:</p><ul><li>Design &amp; Modeling: Participate in database design and relational schema modeling.</li><li>PL/SQL Development: Write, optimize, and maintain complex PL/SQL code (Stored Procedures, Packages, Functions, Triggers, Views, and Materialized Views).</li><li>Data Population &amp; Flows: Design and develop integration scripts, batch processing jobs, and data exchange flows (interface with other information systems via API, ETL, or scripts).</li><li>Performance Optimization: Analyze and optimize underperforming SQL/PLSQL queries (Execution plan analysis, indexing, TKPROF, AWR).</li><li>Technical Testing &amp; Deployment: Perform unit and technical integration tests, prepare delivery packages, and participate in production deployments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Skills:</p><p>Technical Skills:</p><ul><li>DBMS &amp; Languages: Advanced proficiency in PL/SQL and SQL within the Oracle environment (versions 12c, 19c or higher).</li><li>Development Tools: Proficiency in SQL Developer, TOAD, PL/SQL Developer, or equivalent environments.</li><li>Tuning &amp; Performance: Good knowledge of Oracle architecture, query optimization, and management of large data volumes (Big Data / Data Warehouse).</li><li>Integration &amp; Flows: Experience in managing data flows (flat files, JSON/XML, Shell/Linux scripts) and ideally knowledge of an ETL tool (Oracle Data Integrator - ODI, Talend, etc.).</li><li>Version Control: Use of Git, SVN, or GitLab.</li></ul><p>Functional &amp; Cross-functional Skills:</p><ul><li>Business Analysis: Ability to quickly grasp business stakes.</li><li>Document Engineering: Fluency in writing clear and structured specifications.</li><li>Project Methodologies: Practice of V-cycles and/or Agile methodologies (Scrum, Kanban).</li></ul><p>Personal Qualities:</p><ul><li>Listening and Communication Skills: Ease of interaction with both technical and non-technical profiles.</li><li>Analytical and Synthesis Skills: Aptitude to break down complex problems into functional and technical sub-components.</li><li>Rigor and Autonomy: Ability to manage priorities, meet deadlines, and deliver secure and documented code.</li><li>Proactivity: Positive critical thinking to suggest architectural or functional improvements.</li></ul><p>Education: Bac+4/5 degree in Computer Science (Engineering School, University Master's degree) or equivalent.</p><p>Experience: Confirmed experience of 6 years minimum in a similar role (Techno-functional Consultant, PL/SQL Developer-Designer).</p><p>Work Environment &amp; Tools:</p><table><thead><tr><td>Category</td><td>Tools / Technologies</td></tr></thead><tbody><tr><td>DBMS &amp; Main Language</td><td>Oracle, PL/SQL (Essential)</td></tr><tr><td>System &amp; Scripting</td><td>Unix / Shell (Essential)</td></tr><tr><td>Source Code Management</td><td>GIT (Essential)</td></tr><tr><td>Data Exchange</td><td>JSON, XML (Essential)</td></tr><tr><td>Secondary Language</td><td>Java (v8+ with Lambda expressions) (Desirable)</td></tr><tr><td>Software Package</td><td>Kenan FX / Arbor (Desirable)</td></tr><tr><td>Tracking / Ticketing</td><td>Jira (Desirable)</td></tr></tbody></table>

<div><p><strong>RFR Customer & Operations Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>RFR Customer & Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this RFR Customer & Operations Specialist position </strong></p>   <ul> <li>You will own and maintain country road freight tariffs with carriers, ensuring rates remain valid and updated in accordance with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong working relationships with stakeholders.</li> <li>You will drive the development of optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating purposes.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure effective engagement with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network partners and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide pricing support while coordinating closely with Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates for all types of road freight cargo to support Sales and Customer Service teams.</li> <li>You will negotiate and procure the most competitive rates available in the market.</li> <li>You will support the execution of global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where necessary to improve service quality and efficiency.</li> <li>You will execute operational shipments assigned to you, managing the process from customer booking through carrier booking, billing, and system updates, while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure the timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carriers are utilized in accordance with defined policies while maximizing profitability for the company.</li> <li>You will provide customers with full shipment visibility and ensure all movements comply with applicable customs regulations and compliance requirements.</li> <li>You will maintain strong working relationships with DGF EU and Freight EU teams to support rate procurement and operational activities effectively.</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Deep knowledge of Road freight  forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> </ul> <ul> <li>Improvide department profitability by improving procurement of rates from carriers</li> </ul> <ul> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul>     <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>

<div><p><strong>AFR Customer & Ops Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>AFR Customer & Ops Specialist </strong>in Morocco. In this role, you will, provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this AFR Customer & Ops Specialist position </strong></p>   <ul> <li>You will, under direct or close supervision, support the delivery of air freight forwarding processes and activities for internal and external customers.</li> <li>You will perform assigned tasks of a generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.</li> <li>You will undertake routine tasks, including research, data processing, data validation, and documentation.</li> <li>You will, under guidance, gather input for the Freight Control Center and collect details, information, and instructions for the operations team.</li> <li>You will perform tasks to support the determination of freight rates for incoming and outgoing materials and products.</li> <li>You will gather and provide information for customer visits to maintain strong business relationships with existing clients and enhance customer retention.</li> <li>You will record information and data related to shipping tenders.</li> <li>You will enter data, share information, and support shipment documentation for freight forwarding activities.</li> <li>You will collate data and prepare reports and updates on account performance to support other team members.</li> <li>You will follow defined processes, systems, and methodologies to ensure the effective delivery of assigned tasks.</li> <li>You will review recurring routine issues encountered during service delivery and escalate them to your supervisor for guidance when required.</li> </ul>   <p>In area of AFR product:</p> <ul> <li>You will create or confirm transport orders, perform bookings, and optimize booking.</li> <li>You will prepare, review, and distribute all required import and export documentation.</li> <li>You will identify supplier performance issues and propose solutions to improve service performance and operational efficiency.</li> <li>You will update customs shipment information and physical status records and resolve customer issues and incidents in a timely manner</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback</li> </ul>   <ul> <li>Education Level</li> </ul> <p>               Vocational/Specialized/Technical/Certification</p>   <ul> <li>Experience Level</li> </ul> <p>less than 2 years</p>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  <p><font color="#ffffff">#LI-MEA</font></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly experienced Senior Customer Service Lead to elevate our customers' experience. We need someone who can not only lead with expertise but also elevate our customer service standards to new heights. This is a strategic and operational leadership position, building, improving, maintaining relationships with internal and external partners are the keys for this role. You will be the champion of internal &amp; external customer care experience, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations. This position plays a critical role in shaping the customer journey &amp; delivering exceptional customer care experience Key Responsibilities Customer Service Operations Leadership Daily support to the field associates, technical support, inquiries. Build and maintain strong relationships with field associates. Ensure efficient coordination with Supply Chain, Logistics, Demand planning and Warehouse teams to guarantee smooth order fulfillment. Ensure great coordination with Finance, Credit &amp; Cash Collection team to support the cash flow Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction. Resolve escalated customer issues and complex service challenges. Drive revenue growth within the portfolio managed by the Customer Service team. Contribute to team meetings and business partner meetings Master Data management Account creation &amp; update Pricing maintenance Handle Admin tasks Send Invoicing &amp; POD s mails to a list of Customers Call handlings &amp; support order entry Customer Experience &amp; Continuous Improvement Lead customer business reviews and implement structured feedback loops. Partner with Sales and Business Development teams to support account expansion. Analyze service data to identify trends and opportunities for improvement. Lead continuous improvement initiatives to elevate service reliability and efficiency. Stay updated on best practices, technologies, and tools shaping modern customer service. Seek opportunities to find efficiencies and recommend process improvements Complaint management People Leadership &amp; Development Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams. Promote professional development, retention initiatives, and team well-being. Effective cooperation with peers Ensure good working relationships with all local members, Role model for behaviors and company values (Leadership Model - Leading to Thrive) Competencies Logistic background Accountability Customer Focus Peer Relationships Problem Solving Drive for Results Time Management Process Management Continuous Improvement Functional and Technical Skills Business Acumen Conflict Handling Self-awareness and development Emotional Intelligence Effective Communication Change Management Approach Analytical skills Requirements Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>N'attendez plus pour intégrer notre&nbsp;African&nbsp;Builders&nbsp;Program</strong>&nbsp;✨&nbsp;</p><br><p>Le&nbsp;African&nbsp;Builders&nbsp;Program&nbsp;permet&nbsp;de vous préparer aux&nbsp;métiers de la Finance et du contrôle de gestion, au&nbsp;cœur&nbsp;de nos chantiers routiers,&nbsp;hydrauliques et de Génie Civil, à travers le continent africain.&nbsp;</p><br><p>Embauché.e en CDI, vous allez&nbsp;expérimenter plusieurs&nbsp;métiers&nbsp;de la&nbsp;fonction&nbsp;Finance.&nbsp;&nbsp;&nbsp;</p><br><p><strong>Pourquoi choisir le&nbsp;African&nbsp;Builders&nbsp;Program ?&nbsp;&nbsp;</strong></p><br><p>Rejoindre le programme c’est vivre une expérience immersive qui accélère votre carrière. Pendant trois ans, vous explorez plusieurs univers grâce à des affectations métiers&nbsp;variées&nbsp;et des&nbsp;mobilités géographiques.&nbsp;Vous aurez une&nbsp;vision à 360° des métiers du Groupe&nbsp;et développez un réseau solide. Une aventure riche, rythmée et internationale, conçue pour révéler votre potentiel et faire de vous un futur leader.&nbsp;</p><br><p>Pendant 3 ans,&nbsp;vous&nbsp;montez&nbsp;en compétences sur plusieurs métiers, lors de plusieurs affectations en Afrique :&nbsp;</p><br><p><br>&nbsp;Année 1 :&nbsp;Découverte des métiers de la comptabilité client et fournisseur, de la trésorerie,&nbsp;de la fiscalité, du contrôle de gestion&nbsp;et des ressources&nbsp;humaines&nbsp;/ Pays&nbsp;1&nbsp;&nbsp;&nbsp;<br>&nbsp;Année 2 :&nbsp;Contrôleur de gestion chantier&nbsp;/ Pays 2&nbsp;&nbsp;<br>&nbsp;Année 3 :&nbsp;Perfectionnement&nbsp;/ Pays 3&nbsp;&nbsp;</p><br><p><br><strong>Le&nbsp;African&nbsp;Builders&nbsp;Program&nbsp;est un programme structuré par étapes</strong></p><br><ul><li>Un parcours de formation dédié et complet&nbsp;&nbsp;</li><li>Nos Directeurs Régionaux seront vos sponsors et vous accompagneront&nbsp;à chaque rotation dans votre parcours&nbsp;&nbsp;&nbsp;</li><li>Vos mentors veilleront à votre intégration et votre montée en compétences en agence ou sur le terrain&nbsp;</li></ul><p><strong>A la clé, quelles seront les missions qui me seront confiées ?&nbsp;</strong></p><br><p>Au terme de vos trois années dans le&nbsp;Graduate&nbsp;Program Finance, vous aurez développé les compétences nécessaires pour piloter la gestion administrative, comptable et financière d’un chantier d’envergure ou&nbsp;intégrer le service administratif et financier d’une agence.&nbsp;</p><br><p>Partenaire de confiance des responsables de chantier, vous agirez de manière autonome et garantirez l’application des standards Sogea-Satom&nbsp;en matière de sécurité, de performance financière et de conformité contractuelle.</p><br><br><p><strong>Le&nbsp;African&nbsp;Builders&nbsp;Program, est-ce fait pour moi ?&nbsp;&nbsp;</strong></p><br><p>Diplômé.e&nbsp;d'une formation Bac+5 (école de commerce ou université)&nbsp;en gestion,&nbsp;vous recherchez une première expérience en CDI.&nbsp;&nbsp;<br>Vous avez idéalement une première expérience&nbsp;(stage et/ou alternance)&nbsp;en cabinet&nbsp;ou&nbsp;en entreprise&nbsp;dans le domaine de la construction.&nbsp;&nbsp;</p><br><p><strong>Rejoindre le&nbsp;African&nbsp;Builders&nbsp;Program requiert :&nbsp;&nbsp;</strong></p><br><p><br>Une mobilité géographique obligatoire à la fin de chaque période sur le continent africain&nbsp;&nbsp;&nbsp;<br>&nbsp;Une grande capacité d’adaptation : en 3 ans, vous aurez 3 affectations géographiques différentes et plusieurs affectations métiers, soit autant de contextes et d’équipes différents à appréhender&nbsp;&nbsp;<br>De faire preuve de proactivité&nbsp;&nbsp;&nbsp;<br>Un bon relationnel. En lien quotidien avec les équipes du chantier et de l’agence, votre Chef d’Agence, le client,&nbsp;le siège, les autres&nbsp;Graduates&nbsp;etc.&nbsp;<br>&nbsp;D'avoir le goût du travail en équipe : c'est indispensable, vous ne travaillez jamais seul&nbsp;&nbsp;</p><br><p>Si cette opportunité vous intéresse, n’hésitez plus et postulez !&nbsp;&nbsp;</p><br><p>La campagne de recrutement se terminera en&nbsp;mai&nbsp;et se fera en 4 étapes :&nbsp;</p><br><ul><li>Dépôt de CV&nbsp;</li><li>Entretien RH en visioconférence&nbsp;&nbsp;</li><li>Entretien opérationnel&nbsp;</li><li>Entretien Chef d’agence</li></ul><br><p>&nbsp;#Build pour construire son parcours&nbsp;<br>Parce que nous partageons la même passion de construire. Une passion utile au service des villes et des territoires.&nbsp;<br>Et parce que chez nous, chacun a la possibilité de se construire en développant ses compétences par le partage de nos savoir-faire.&nbsp;</p><br><p><br>&nbsp;#Better pour construire utile&nbsp;<br>L'autonomie, la confiance et un engagement fort pour l'environnement sont les piliers de notre management. Ils permettent aux responsables de nos chantiers et de nos équipes sur le terrain, de prendre des décisions pour un impact positif.&nbsp;<br>Au sein d’une entreprise toujours plus inclusive et toujours plus engagée pour l’environnement et la société.&nbsp;</p><br><p><br>&nbsp;#Together pour construire avec des valeurs&nbsp;<br>Chez nous, l'humain est prioritaire. La réussite, le bien-être et la sécurité de nos collaborateurs sont au cœur de tout ce que nous faisons.&nbsp;<br>Le travail d'équipe, la solidarité et la responsabilité de l'entreprise façonnent nos projets.&nbsp;</p><br><p><br>Pour en savoir plus sur nos activités et nos engagements&nbsp;&nbsp;Linkedin&nbsp;Sogea-Satom&nbsp;</p><br> <p><strong>Entity</strong></p><br> <p>Sogea-Satom regroupe les activités de Vinci Construction en Afrique sur l'ensemble des métiers du BTP. L'entreprise s'appuie sur l'expertise, l'agilité et les compétences de ses équipes pour concevoir, réaliser et maintenir tout projet de construction dans les métiers suivants : bâtiment, route et terrassement, hydraulique, génie civil et énergie. Présente depuis +de 100 ans en Afrique, Sogea-Satom réalise, en 2025, un chiffre d'affaires de 664 Millions d'Euros. Présente dans une vingtaine de pays, SOGEA-SATOM rassemble plus de 11 000 collaborateurs. Retrouvez-nous sur notre page Linkedin : https://www.linkedin.com/company/sogea-satom </p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mission principale Le/La Responsable Risk Management &amp; Contrôle Interne a pour mission de concevoir, structurer, déployer et faire évoluer le dispositif de gestion des risques et de contrôle interne du Groupe , en lien avec les orientations stratégiques de la Direction Générale.<br> Il/Elle assure la consolidation des risques des différentes filiales au niveau de la Holding, veille à l’efficacité des dispositifs de maîtrise des risques et accompagne les opérationnels dans la mise en œuvre des plans d’actions.<br> Il/Elle intervient également auprès des différentes instances de gouvernance du Groupe et contribue au développement d’une culture commune du risque et du contrôle interne au sein des filiales.<br> Principales responsabilités Risk Management Élaborer, maintenir et faire évoluer la cartographie des risques majeurs du Groupe , en assurant la consolidation des risques des filiales vers la Holding.<br> Veiller à l’alignement de la cartographie des risques avec les objectifs stratégiques, les enjeux business et les risques opérationnels du Groupe.<br> Définir et faire évoluer les méthodologies d’identification, d’évaluation, de cotation et de consolidation des risques.<br> Animer les plans de traitement des risques et assurer le suivi des actions de réduction et de maîtrise des risques.<br> Élaborer, formaliser et mettre à jour la documentation relative au Risk Management : charte des risques, procédures, méthodologies, canevas et outils de suivi.<br> Préparer les reportings Risk à destination des différentes instances de gouvernance : PDG, COMEX, CRC et autres comités concernés.<br> Accompagner les filiales dans l’identification et l’évaluation de leurs risques.<br> Contrôle interne Concevoir, structurer et maintenir le référentiel de contrôle interne du Groupe , couvrant notamment les processus clés, les risques associés et les contrôles permettant leur maîtrise.<br> Déployer et harmoniser les dispositifs de contrôle interne au niveau des différentes filiales.<br> Identifier les faiblesses et insuffisances du dispositif de contrôle interne et définir, avec les opérationnels, les plans de remédiation adaptés.<br> Piloter et suivre la mise en œuvre des actions correctives.<br> Évaluer la conception et l’efficacité opérationnelle des dispositifs de maîtrise des risques à travers des auto-évaluations, des tests et, le cas échéant, des contrôles de second niveau.<br> Garantir une homogénéité méthodologique au niveau du Groupe , tout en prenant en considération les spécificités métiers et sectorielles de chaque participation.<br> Préparer et accompagner les missions d’évaluation du dispositif de Risk Management et de Contrôle Interne.<br> Gouvernance, reporting et gestion de la Data Élaborer et présenter les reportings Risk Management et Contrôle Interne destinés aux instances de gouvernance du Groupe.<br> Formaliser et mettre à jour les règles relatives à la centralisation des données de la Direction .<br> Veiller à la conformité, à la fiabilité et à l’exhaustivité des données utilisées pour le pilotage des risques et du contrôle interne.<br> Assurer une restitution claire et synthétique des principaux risques, dispositifs de maîtrise, incidents et plans d’actions.<br> Être l’interlocuteur privilégié des différentes parties prenantes internes sur les sujets Risk Management et Contrôle Interne.<br> Coordination avec l'Audit Interne Contribuer à l’élaboration du plan d’audit basé sur les risques , en coordination avec l’Audit Interne, sans assurer directement la réalisation des missions d’audit.<br> Partager avec l’Audit Interne les résultats des cartographies des risques et les principales zones de vulnérabilité identifiées.<br> Assurer une bonne articulation entre les dispositifs de Risk Management, de Contrôle Interne et d’Audit Interne.<br> Animation et accompagnement des filiales Animer un réseau de correspondants Risk Management / Contrôle Interne au sein des différentes filiales.<br> Accompagner et sensibiliser les opérationnels aux enjeux de maîtrise des risques.<br> Développer une culture du risque et du contrôle interne au sein du Groupe.<br> Concevoir et animer des actions de sensibilisation et de formation.<br> Adopter une posture de conseil permettant d’embarquer les opérationnels dans les démarches de maîtrise des risques et d’amélioration continue.<br> Profil recherché Formation supérieure Bac+5 , issue d’une école d’ingénieurs ou d’une école de commerce, avec une préférence pour une formation d’ingénieur .<br> Plus de 8 ans d’expérience professionnelle , dont une expérience significative en Risk Management et/ou Contrôle Interne.<br> Une expérience acquise dans un environnement industriel est fortement souhaitée.<br> Expérience confirmée dans des environnements Groupe / Holding avec plusieurs filiales ou participations.<br> Expérience avérée dans les interactions avec des instances de gouvernance et des interlocuteurs de haut niveau : Direction Générale, PDG, COMEX, comités spécialisés ou équivalents .<br> Une certification professionnelle en Risk Management constitue un atout.<br> Une expérience dans les secteurs de l’énergie, de l’environnement, des infrastructures ou des projets industriels serait particulièrement appréciée.<br> Compétences métier Excellente maîtrise des principaux référentiels de gestion des risques et de contrôle interne : COSO ERM 2017, COSO Internal Control et ISO 31000 .<br> Maîtrise des méthodologies de cartographie, de cotation, de hiérarchisation et de consolidation des risques.<br> Capacité à concevoir et déployer des dispositifs de contrôle interne.<br> Maîtrise de l’élaboration et du pilotage des plans de remédiation.<br> Solides compétences en reporting et en restitution auprès des instances de gouvernance.<br> Bonne compréhension des problématiques liées aux environnements industriels.<br> Connaissance de l’environnement réglementaire et contractuel des métiers de l’énergie et de l’environnement , notamment : EPC, PPA, concessions et Project Finance.<br> Bonne compréhension et capacité d’analyse des états financiers des entreprises .<br> Capacité à structurer, fiabiliser et exploiter les données nécessaires au pilotage du Risk Management et du Contrôle Interne.<br></span> </div>