وظائف كول سنتر في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>CAC (Centrale Automobile Chérifienne)</strong> is characterized by a strong <strong>collaborative culture</strong>, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a <strong>competitive dimension</strong>, focused on performance, ambition and customer satisfaction. It is also supported by a structured <strong>organizational culture</strong>, ensuring rigor, efficiency and process reliability, while a more moderate <strong>innovative component</strong> fosters adaptability and continuous improvement. </p><br><br> <br> Job : <p>As a Customer Relations Advisor, your main role is to handle customer requests for car brands by phone, both making and receiving calls.</p><br><br> <br> Required profile : <p>- Associate's or Bachelor's degree with very good communication skills and fluent French.</p><br><br><p>- Good listening skills, commitment, and problem-solving abilities.</p><br><br><p>- Previous successful experience in a call center would be a plus.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : We are recruiting FTTH Telemarketers! Do you enjoy challenges and have a talent for telephone sales? Join our team and participate in the development of our FTTH (Fiber Optic) offers!<br>- Contact prospects and customers to offer fiber optic deals<br>- Identify needs and advise on the best solutions<br>- Close sales and achieve your goals<br>- Ensure quality follow-up and customer loyalty <br> Required profile : Excellent communication in French<br>Experience in telesales or call center<br>Sales-driven and persuasive<br>Team spirit and motivation <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>We are looking for a Client Relations Manager for one of our clients with proven experience in<br>call centers, having held positions as Manager, Supervisor, or Team Leader.<br>The ideal candidate must be strongly results-oriented, with a good command of performance indicators and KPIs.<br>He/she will be responsible for managing client relations activity, monitoring objectives, analyzing performance, and implementing corrective actions<br>to improve service quality and customer satisfaction.<br>The position also involves managing and supervising teams, daily operational monitoring,<br>handling customer complaints, and implementing procedures<br>to ensure efficient and professional handling of requests.<br>The candidate will also need to master recruitment, training,<br>team support, and skills development, in order to guarantee a level of<br>performance in line with the set objectives.&nbsp;</p><br><br> <br> Required profile : <p>Profile sought<br>• Proven experience in a call center or client relations, with significant managerial experience.<br>• Previous experience as a Manager, Supervisor, or Team Leader.<br>• Strong focus on figures, results, and performance.<br>• Good command of KPI tracking and dashboards.<br>• Ability to manage, supervise, train, and motivate a team.<br>• Experience in handling and following up on customer complaints.<br>• Proficiency in team recruitment, training, and support.<br>• Immediate availability<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of:</p><p>Receiving incoming customer calls</p><p>Actively listening to the interlocutors</p><p>Identifying their needs, analyzing their requests, and directing them</p><p>Maintaining the highest quality of customer service</p><p>Guaranteeing the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial acumen. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Welcome visitors and clients in person and by phone;</p><br><br><p>Guide and inform callers;</p><br><br><p>Handle incoming calls and transfer them to the relevant departments;</p><br><br><p>Process mail and perform various administrative tasks;</p><br><br><p>Ensure the good organization of the reception area.</p><br><br> <br> Required profile : <p>Associate's degree (Bac+2) or equivalent minimum;</p><br><br><p>Previous experience in a call center or in the hotel industry as a receptionist is essential;</p><br><br><p>Excellent presentation and service-oriented;</p><br><br><p>Very good communication skills in French;</p><br><br><p>Proficiency in computer tools (Microsoft Office Suite) ;</p><br><br><p>Dynamic, organized, and with excellent interpersonal skills.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Our call center is recruiting future talents to strengthen its excellence center in Loyalty &amp; Retention! Come use your persuasive skills for a high-end and exciting French-speaking project, where you will be the guarantor of a second chance for our clients.- Handle requests from French-speaking clients who wish to cancel their contract, practice active listening to identify the real reasons for their departure and ease tensions.- Design and promote tailor-made offers or backup solutions to re-engage clients and secure their loyalty.- Accurately record commercial agreements in the system and follow up on client files until final validation.- Achieve retention goals while ensuring an impeccable level of communication in line with the project's quality standards. <br> Required profile : You have a perfect command of spoken French (level C1/C2 required) with fluent speech, impeccable grammar, and natural verbal leadership.With a keen sense of negotiation and commercial psychology, you know how to handle complex objections and the word "No" motivates you.You demonstrate excellent active listening, great empathy, and unwavering resilience in difficult customer situations.You are results-oriented, independent, dynamic, and possess excellent stress and priority management skills.A successful first experience in retention, loyalty, or telesales is a major asset for this position. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Reporting to the Training/Quality Manager, you will ensure the operational excellence of our teams. Your main responsibilities will be:<br>- Training: Deliver initial (onboarding) and ongoing training (products, updates, soft skills) to customer advisors.<br>- Training Design: Design and update training modules, educational materials, and evaluation quizzes.<br>- Support: Provide post-training follow-up ("nesting") and close coaching to ensure KPI achievement.<br>- Analysis: Identify performance gaps and propose corrective action plans (workshops, refreshers).<br>- Reporting: Track training indicators (success rate, satisfaction, attendance) and report to management. <br> Required profile : We are looking above all for a pedagogical, dynamic, and rigorous personality.<br>Language: Perfect command of spoken and written French and English.<br>Experience:<br>Proven experience as a Trainer in a call center<br>Technical skills: Proficiency in office tools (PowerPoint, Excel) and group facilitation techniques.<br>Soft skills:<br>* Excellent communication and interpersonal skills.<br>* Patience, active listening, and empathy.<br>* Ability to unite and motivate a group. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>TELUS Digital</strong> stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of <strong>collaboration</strong>, fostering teamwork, active listening, and talent development. The company also values <strong>performance</strong>, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. </p><br><br> <br> Job : <p>Join our dynamic team in a growing <strong>call center</strong> located in <strong>Casablanca</strong>. We are looking for a <strong>B2B Telemarketer</strong> to strengthen our presence in the <strong>Canadian</strong> market.</p><br><br><p>Your role will be essential in developing our business relationships, ensuring privileged contact with our professional clientele. The goal is to actively contribute to the company's growth through attentive listening and tailored proposals.</p><br><br><p>Your main responsibilities will include:</p><br><br><ul><li>Prospecting and identifying new potential clients in the B2B sector.</li><li>Managing inbound and outbound calls professionally and efficiently.</li><li>Presenting our products and services clearly and persuasively.</li><li>Negotiating and closing sales in line with our objectives.</li><li>Ensuring follow-up of client files and maintaining an up-to-date database.</li><li>Contributing to the continuous improvement of service quality.</li></ul> <br> <br> Required profile : <p>A <strong>Bachelor's degree</strong> is the required level of education for this position.</p><br><br><p>1 to 3 years of experience in the <strong>call center</strong> field, ideally in <strong>B2B</strong>, is desired to succeed in this role.</p><br><br><p>To excel in this role, we are looking for candidates who possess:</p><br><br><ul><li>Excellent oral and written communication skills in French.</li><li>Active listening skills and a strong sense of customer service.</li><li>Good interpersonal skills and a talent for negotiation.</li><li>Perseverance and a results-oriented mindset.</li><li>Good command of basic computer tools.</li><li>Adaptability to different individuals and situations.</li></ul><p>If you see yourself in this profile and are motivated by the idea of taking on this challenge, don't wait!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : On behalf of one of our prestigious clients (health/parapharmacy sector), we are recruiting a Sales Admin Assistant dedicated to the Swiss &amp; German Markets. If you have solid experience in sales administration and perfectly master the languages of Goethe and Shakespeare, this highly international position is for you.<br>- Standard Sales Administration: Entering, tracking, and validating orders, managing billing flows, tracking deliveries, and handling customer disputes.<br>- Swiss Commercial Support: Working in pairs and providing daily support to the Swiss Sales Manager.<br>- Product Development &amp; Listing: Managing the listing of products with wholesalers and major pharmacy chains in the Swiss market.<br>- Linguistic Quality Control: Proofreading, correcting, and validating all commercial materials in German. <br> Required profile : Experience: You have a confirmed minimum experience of 2 years in Sales Administration (ADV).Languages: You are imperatively trilingual French / German / English. A perfect command, both spoken and written.IT Tools: Excellent command of Excel and common office tools.Systems (ERP): You have practical experience with an ERP, ideally Microsoft Business Central (a serious asset).Soft Skills: Exemplary rigor, excellent organizational skills, and proven ability to manage priorities in a demanding environment. <br><br> </div>

<p>The call center agent is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls. Actively listening to the interlocutors. Identifying their needs, analyzing their requests and directing them. Maintaining the highest quality of customer service. Guaranteeing the achievement of the quantitative and qualitative objectives of the project.</p><p>Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy. Proven experience in the automotive sector. Experience in telemarketing is desirable (Call Reception).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p><span>For a renowned car dealership based in Agadir, we are recruiting Automotive Sales Advisors (H/F).</span></p><br><br><p><strong><span>Main tasks:</span></strong></p><br><br><ul><li><span>Welcome, advise, and assist clients in their purchase project.</span></li><li><span>Identify client needs and propose the most suitable solutions.</span></li><li><span>Promote and sell vehicles and related services.</span></li><li><span>Develop and retain a client portfolio.</span></li><li><span>Ensure quality sales follow-up until vehicle delivery.</span></li></ul><p><strong><span>Profile sought:</span></strong></p><br><br><ul><li><span>Associate's or Bachelor's degree (Bac+2/Bac+3) in Commerce, Sales Techniques, Marketing, or a related field.</span></li><li><span>First experience in sales or customer relations, ideally in the automotive sector, a call center, or retail.</span></li><li><span>Excellent sales skills and customer service orientation.</span></li><li><span>Perfect command of French, both spoken and written.</span></li><li><span>Proficiency in English is a plus.</span></li><li><span>Dynamic, independent, with excellent interpersonal skills and strong persuasion abilities.</span></li></ul> <br> Required profile : <p><span>For a renowned car dealership based in Agadir, we are recruiting Automotive Sales Advisors (H/F).</span></p><br><br><p><strong><span>Main tasks:</span></strong></p><br><br><ul><li><span>Welcome, advise, and assist clients in their purchase project.</span></li><li><span>Identify client needs and propose the most suitable solutions.</span></li><li><span>Promote and sell vehicles and related services.</span></li><li><span>Develop and retain a client portfolio.</span></li><li><span>Ensure quality sales follow-up until vehicle delivery.</span></li></ul><p><strong><span>Profile sought:</span></strong></p><br><br><ul><li><span>Associate's or Bachelor's degree (Bac+2/Bac+3) in Commerce, Sales Techniques, Marketing, or a related field.</span></li><li><span>First experience in sales or customer relations, ideally in the automotive sector, a call center, or retail.</span></li><li><span>Excellent sales skills and customer service orientation.</span></li><li><span>Perfect command of French, both spoken and written.</span></li><li><span>Proficiency in English is a plus.</span></li><li><span>Dynamic, independent, with excellent interpersonal skills and strong persuasion abilities.</span></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br> <br> Required profile : <strong>Job Offer Description</strong><br><p><span>Training start date: Monday, June 8</span></p><br><br><p><span>Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone).</span></p><br><br><p><span>Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales.</span></p><br><br><p><span>Your tasks:</span></p><br><br><p><span>Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism.</span></p><br><br><p><span>Technical support: diagnose and resolve issues related to cable, internet, and TV services.</span></p><br><br><p><span>Customer follow-up: update information in our CRM tools.</span></p><br><br><p><span>Additional sales: propose premium options and achieve sales targets.</span></p><br><br><p><span>Customer retention: promote existing offers to strengthen satisfaction and loyalty.</span></p><br><br><strong>Required Skills and Experience</strong><br><p><span>Perfect command of French and English (spoken and written).</span></p><br><br><p><span>Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude).</span></p><br><br><p><span>Excellent active listening and persuasion skills.</span></p><br><br><p><span>Computer literacy and speed of execution.</span></p><br><br><p><span>Team spirit, enjoyment of challenges, and results-oriented.</span></p><br><br><strong>Benefits</strong><br><p><span>Permanent contract upon integration.</span></p><br><br><p><span>Paid initial training starting June 8 + sales coaching.</span></p><br><br><p><span>CNSS (Moroccan Social Security) + free private health coverage.</span></p><br><br><p><span>Round-trip transportation provided.</span></p><br><br><p><span>Attractive performance bonuses.</span></p><br><br><p><span>Career advancement opportunities in a modern and dynamic international environment.</span></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.</p><br><br><p>You will be involved in different campaigns and will interact by phone with individuals or professionals, depending on the needs of the business.</p><br><br><p>Your main mission will be to ensure quality interactions with contacts, understand their needs, and contribute to achieving set goals.</p><br><br><p>Your main tasks</p><br><br><ul><li>Make outbound calls to individuals and/or professionals.</li><li>Clearly present the purpose of the call and establish a professional exchange.</li><li>Identify the needs and expectations of contacts.</li><li>Qualify information according to the defined criteria for the campaign.</li><li>Present offers or services in an appropriate manner when necessary.</li><li>Answer questions and manage any objections.</li><li>Enter and update information in the provided tools.</li><li>Respect the scripts, procedures, and instructions for each campaign.</li><li>Achieve the set qualitative and quantitative objectives.</li><li>Ensure good communication quality and a positive experience for contacts.</li></ul> <br> Required profile : <ul><li>Previous experience in a call center, telesales, tele-prospecting, or customer relations is appreciated.</li><li>Good spoken French.</li><li>Comfortable on the phone and good listening skills.</li><li>Dynamic, serious, and punctual.</li><li>Good interpersonal skills and good communication ability.</li><li>Perseverance and enjoyment of challenges.</li><li>Ability to work with objectives.</li><li>Good command of computer tools.</li><li>Team spirit and professional attitude.</li></ul><p>Motivated beginners are also welcome, depending on campaign needs.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.</p><br><br><p>You will be involved in various campaigns and will communicate by phone with individuals or professionals, depending on the needs of the activity.</p><br><br><p>Your main mission will be to ensure quality interactions with callers, understand their needs, and contribute to achieving the set goals.</p><br><br><p>Your main missions</p><br><br><ul><li>Make outbound calls to individuals and/or professionals.</li><li>Clearly present the purpose of the call and establish a professional interaction.</li><li>Identify the needs and expectations of callers.</li><li>Qualify information according to the defined criteria for the campaign.</li><li>Present offers or services in an adapted manner when necessary.</li><li>Answer questions and manage potential objections.</li><li>Enter and update information in the tools provided.</li><li>Follow the scripts, procedures, and instructions for each campaign.</li><li>Achieve the set qualitative and quantitative objectives.</li><li>Ensure good communication quality and a positive experience for callers.</li></ul> <br> <br> Required profile : <ul><li>A first experience in a call center, telesales, telemarketing, or customer relations is appreciated.</li><li>Good verbal expression in French.</li><li>Comfortable on the phone and good listening skills.</li><li>Dynamic, serious, and punctual.</li><li>Good interpersonal skills and good communication ability.</li><li>Perseverance and taste for challenges.</li><li>Ability to work with objectives.</li><li>Good command of computer tools.</li><li>Team spirit and professional attitude.</li></ul><p>Motivated beginners are also welcome, depending on campaign needs.</p><br><br> <br><br> </div>