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<p>JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Monitor a shared mailbox.</li><li>Acknowledge receipt of requests.</li><li>Analyze and sort requests to the correct tool or team (Rainbow, Concur, Aspen, GB).</li><li>Identify urgent issues and escalate quickly.</li><li>Open and track tickets.</li><li>Monitor invoicing flows and report anomalies.</li></ul> <br> Required profile : <p>Master's degree (engineering school or university) in IT, with 4 years or more of experience</p><br><br><p><strong>Profile type</strong></p><br><br><ul><li>IT Back Office Manager</li><li>Application Support Level 1 (L1)</li><li>RUN / Service Desk Coordinator</li><li>Incident Coordinator</li><li>Operations Support Analyst</li></ul><p><strong>Skills sought</strong></p><br><br><ul><li>Organization and rigor.</li><li>Good communication.</li><li>Sense of priorities.</li><li>Ability to work with multiple teams.</li><li>Proficiency in ticketing tools (ServiceNow, Jira, EasyVista, etc.).</li><li>Professional English if international exchanges are involved.</li></ul> <br><br> </div>

<p>As part of the group IT department, you will be responsible for the administration, implementation, configuration, maintenance, security, and management of IT systems and resources for the Digital Virgo Morocco subsidiary. MAIN ACTIVITIES Objectives set by the IT department: Be the guarantor and ambassador of the internal IT service on site. Contribute to the evolution of the IS (cloud strategy, virtualization, tool convergence, workstation security). Supervise &amp; implement evolution projects according to needs. Participate in the development of dashboards to precisely track the on-site IT environment. Monitor technological evolutions and be a force for proposals to management. Installation, maintenance, and security of the local IT environment: Configure workstations and various peripheral equipment, as well as the software environment required for the user’s tasks and functions, in compliance with the IT department’s technological orientations and procedures. Supervise the information network infrastructure and ensure its operation and security. In coordination with the group IT office manager, and under the responsibility of the local infrastructure manager, implement evolution projects according to user needs in compliance with group standards. Manage subcontracting: calls for tenders, selection of service providers, contract management, technical monitoring. Manage the local internal IT service budget: ensure control of budgets related to information system evolution, supervise the purchase of IT equipment and software, manage license pools.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Profile required: Bac +3 Bac +4 in IT, systems, and networks. Proven experience in a similar role (at least 3 years). Proficiency in Windows Server environments, Active Directory, O365, VPN, network security, firewalls, IP telephony. Good level of communication in French and English (written and oral). Sense of service, rigor, autonomy, and team spirit.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description In direct contact with the group IT management you will be responsible for the administration, implementation, configuration, maintenance, security and management of IT systems and resources, of the local subsidiary Digital Virgo Maroc.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MAIN ACTIVITIES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Achieving the objectives set by the IT department: to be the guarantor and ambassador of the internal IT service on site.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the evolution of the IT system (cloud strategy, virtualization, convergence of tools, workstation security)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise and implement development projects according to needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the development of dashboards to accurately monitor the on-site IT environment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor technological developments and to be proactive in making suggestions to management.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Installation, maintenance and security of the local IT environment:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configure workstations and various peripheral equipment as well as the software environment required by the user's task and functions, in accordance with the IT department's technological guidelines and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the information network infrastructure and ensure its operation and security.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In coordination with the group IT office manager, and under the responsibility of the local infrastructure manager, implement development projects according to user needs in accordance with group standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage subcontracting: tendering, selection of service providers, contract management, technical monitoring.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the budget of the local internal IT department: ensure control of budgets relating to the evolution of information systems, supervise the purchase of computer equipment and software, manage license fleets.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac +3) or Master's degree (Bac +4) in computer science, systems and networks.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in a similar position (at least 3 years).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Windows Server environments, Active Directory, O365, VPN, network security, firewalls, IP telephony.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good level of communication in French and English (written and oral).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service, rigor, autonomy and team spirit</font></font></li></ul>

<p>To help train and develop reservations staff and cross-training any necessary operations staff members. To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue. To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc. To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests. To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business. The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list. Ensure that all reservation confirmations are communicated to stakeholders daily. To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests. To handle guest complaints keeping senior management well-informed of any problems and action taken. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals</p><p><strong>Desired Candidate Profile</strong></p><p>University degree or equivalent experience required Minimum of 2 years' experience working in similar role within the luxury hospitality industry. Excellent time management skills Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe AZURA</strong> is driven by a predominantly <strong>collaborative</strong> culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong <strong>innovation</strong> dimension, fostering initiative, agility and openness to change. More moderate <strong>organizational</strong> and <strong>competitive</strong> elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment. </p><br><br> <br> Job : <p> Join us as an <strong>Assistant / Receptionist</strong>. Your main role will be to provide professional, warm, and efficient reception for visitors, clients, and partners. As the first point of contact, you will embody the company's image and contribute to creating a positive first impression.</p><br><br> <p> Your responsibilities will include:</p><br><br> <ul> <li> Managing telephone calls,</li> <li> welcoming, directing, and assisting visitors (guests, candidates, service providers, etc.),</li> <li> preparing site visits: providing necessary equipment and communicating food hygiene and safety instructions,</li> <li> managing the mailroom: receiving, registering, sorting, and distributing mail and packages, as well as preparing and sending outgoing mail,</li> <li> receiving and registering supplier invoices,</li> <li> coordinating and managing meeting rooms and common areas (cafeteria),</li> <li> Organizing travel arrangements for employees.</li> <li> Assisting the Office Manager with certain delegated tasks.</li> </ul> <br> Required profile : <p> A <strong>2-3 year degree</strong> is required, ideally in <strong>Executive Assistant</strong>, <strong>General Services</strong>, or <strong>Hotel/Restaurant management</strong>, as well as <strong>economics and management</strong>.</p><br><br> <p> Previous professional experience in a similar role is sought.</p><br><br> <p> To succeed in this role, excellent interpersonal skills, strong organizational abilities, and a neat appearance are essential. Good command of basic computer tools is required. Versatility, discretion, and a proactive attitude will be real assets.</p><br><br> <ul> <li> Welcoming and courteous demeanor.</li> <li> Organizational skills and rigor.</li> <li> Proficiency in office software (Office Suite).</li> <li> Good written and oral communication skills.</li> <li> Discretion and professionalism.</li> </ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><span>A Night Auditor is responsible for overseeing hotel operations during the night shift, ensuring excellent guest service, handling front desk duties, and performing accounting and auditing tasks to verify daily financial transactions.</span></p><br><br><br><p><span><span><span><span>Main Duties and Responsibilities</span><br><span>1. To check in guests and perform subsequent administrative procedures, ensuring speedy</span><br><span>allocation of rooms by liaising with Housekeeping and Room Service, through monitoring</span><br><span>departures and room status.</span><br><span>2. To escort guests and familiarise them with facilities and services.</span><br><span>3. To produce and distribute relevant information lists to other departments.</span><br><span>4. To be responsible for cash floats, reporting shortages/overages to the Front Office</span><br><span>Manager, General Cashier and Director of Finance.</span><br><span>5. To take reservations, amendments and handle general enquiries regarding bookings.</span><br><span>6. To prepare all pre-registration for the following day's arrivals.</span><br><span>7. To update guest history records, matching with reservations to ensure continuity of</span><br><span>standards to regular guests and process new guest histories after departure.</span><br><span>8. To handle all facsimiles, e-mails and typing as requested.</span><br><span>9. To be able to multitask and work in a demanding environment</span></span></span></span></p><br><br><p><span><span><span><span>10. To give a detailed hand over to the oncoming shift.</span><br><span>11. To ensure a high standard of grooming, deportment and personal hygiene.</span><br><span>12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.</span><br><span>13. To carry out any other duties as requested by the Front Office Manager or Duty Manager</span><br><span>and to be willing and able to cross train and assist as needed in Reservation and Telephone</span><br><span>duties.</span><br><span>14. To assist all other Front Office departments whenever needed as long as previously trained</span><br><span>for.</span><br><span>15. To be a welcoming and attentive presence in the Lobby.</span><br><span>16. To perform all task to Four Seasons standards.</span><br><span>17. To develop all task regarding the night shift.</span><br><span>18. To be able to easily interact with guest and deal with basic complains.</span><br><span>19. See attached the Four Seasons Core Standards</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Under the supervision of the Country Director, the Sales Manager is responsible for increasing both corporate sales and general enrollment for Amideast s English language and testing products. The geographic focus is on greater Rabat, yet sales could be generated from any part of the country, recognizing Amideast offers some online English courses and many testing solutions can be administered virtually in any Moroccan city with approved testing facilities. The Sales Manager will expand and maintain key sales relationships with Moroccan enterprises, corporations, ministries, universities and NGOs. This will involve coordinating all related sales activities with relevant Amideast staff which includes the Customer Service/Front Desk staff, Department of Finance and the Country Director. The Sales Manager is primarily responsible for meeting and exceeding agreed upon quarterly sales targets, as well as broadening Amideast s client base. This is a salaried position with commission tied to sales.</p><p><b>RESPONSIBILITIES</b></p><ul><li>Solicit new sales opportunities for English language services and testing products through phone calls and visits to potential clients in and around Rabat and neighboring cities, excluding Casablanca</li><li>Forecast sales targets as per the annual budget and business plan and ensure they are met, ensuring growth of each of the various products</li><li>Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors</li><li>Establish sales objectives by forecasting and developing quarterly sales quotas for different sectors, particularly relating to ETS products</li><li>Provide market feedback to senior staff regarding competitive offerings and generate product development ideas</li><li>Provide expertise on selling prices in conjunction with relevant Amideast staff by monitoring costs, competition, and supply and demand</li><li>Produce weekly sales reports and communicate regularly with the Country Director and Casablanca General Office Manager regarding sales developments</li><li>Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks; participating in professional societies</li><li>Maintain excellent technical understanding of all products</li><li>Contribute ideas and expertise in the strategic marketing and development of new and existing products in both English and testing</li><li>Represent Amideast at various conferences and sales conventions or fairs through presentations, and attendance at booths</li><li>Provide the Finance Manager and relevant accounting staff with a monthly accounting of sales, with purchase order back-up, to ensure timely billing</li><li>Act as the lead liaison with all accounts to ensure timely payment</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : A university degree equivalent to a license or higher in business or marketing</p><p>Experience : 10 years of relevant professional experience, including at least 2 years of sales experience in which the applicant developed a client base through direct sales and marketing; excellent negotiation skills, proven track record of successfully pitching for new business</p><p>Language : Strong English, fluent French, and fluent Arabic</p><p>Knowledge : Intimate understanding of the Moroccan business and educational community; ability to bring an existing professional network a plus</p><p>Mobility : Ability to drive self to sales visits and conduct periodic visits to other cities and towns independently as thhis job involves local travel. Transportation reimbursement, phone and laptop will be provided. Ownership of a car will be necessary.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><span><span>A breath of fresh air on the oceanfront, <b>Four Seasons Hotel Casablanca</b> offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 184 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms.</span></span></p><br><br><br><p><b>About the role</b></p><br><br><p><span>Four Seasons Hotel Casablanca and Four Seasons Resort Marrakech are looking for a Cluster Reservations Supervisor to join our team! The Reservations Supervisor is an integral part of the first impression for both our repeat and future guests. This position supervises the selling, upselling and providing of information to prospective guests. This position oversees the capture of sales from incoming calls and emails, coordinating the details of each reservation to ensure the guest’s satisfaction. This Supervisor is the leader in delivering exceptional guest experiences through personalized recognition that are meaningful, valued and consistent. </span></p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>To help train and develop reservations staff and cross-training any necessary operations staff members.</li><li>To control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.</li><li>To work with the Sales Department in handling group bookings, maintaining files, tracing cut-offs dates, following up on special instructions, etc.</li><li>To control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.</li><li>To prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.</li><li>The ability to prepare and distribute daily return guest and monthly recap of percentage of return guests, daily VIP list, and daily arrivals list.</li><li>Ensure that all reservation confirmations are communicated to stakeholders daily.</li><li>To ensure all reservations staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.</li><li>To handle guest complaints keeping senior management well-informed of any problems and action taken.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>University degree or equivalent experience required</li><li>Minimum of 2 years' experience working in similar role within the luxury hospitality industry.</li><li>Excellent time management skills</li><li>Excellent oral, verbal and written communication skills to focus on detailed information for potential new clientele, return guests, 222 guests and Eliete guests.</li></ul><p> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>&nbsp;</p><br><br><br><br><br><br><br><br> </div>

<p><font dir="auto" ><font dir="auto" >Job Description: Analyze the client's explicit and implicit needs; perform the tasks required within the project process; contribute to the monitoring and planning of project activities and associated risks; anticipate project deviations and share risk management with management; ensure the control and verification of deliverables' conformity; communicate with the client and the project team; propose areas for improvement; compile technical documentation; participate fully in a study project; execute services in accordance with the contract and internal rules; report the progress of assigned tasks to the project manager or activity manager and/or the technical coordinator; process changes; create, adapt, and develop tools and document best practices. - Self-monitor your own deliverables. - Respect quality rules and procedures in collaboration with the project quality facilitator. - Make the necessary corrections after the deliverable has been checked by the quality controller.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >First professional experience in a mechanical engineering design office or in quality control. - Entry-level profile accepted, with a significant internship in the aeronautical field, ideally within a Quality department. - Good command of French and English, both written and spoken.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>The Quality Assurance Agent will be responsible for supporting colleagues and suppliers in respecting the group's and its brands' quality standards and processes, while ensuring that product safety and quality meet the brands' requirements.</p><br><br><p>Daily activities and key responsibilities:</p><br><br><ul><li>Collaborate with the Quality Assurance (QA) manager, team leader, QA team, and office team to streamline brand-related activities and integrate its values and processes.</li><li>Transfer knowledge of the group's standard quality operating procedures to suppliers, train them, and ensure they fully understand expectations.</li><li>Provide hands-on training on QA/QC procedures and conduct random checks.</li><li>Organize pre-production meetings and carry out inspections according to the daily schedule.</li><li>Identify the causes of production and quality problems to provide appropriate solutions and establish a zero-defect culture within the factory.</li><li>Regularly update the action plan for the manager.</li><li>Share and discuss inspection results with the QA manager and team leader; prepare and enter inspection reports into the dedicated portal.</li><li>Maintain constructive working relationships with all suppliers and teams.</li><li>Effectively represent the company's policy, codes of good practice, and work processes to internal and external stakeholders, while ensuring that product development and sourcing are carried out in a socially responsible environment.</li><li>Perform any other tasks assigned by the supervisor.</li></ul><br> <br> Required profile : <p>To succeed in this role, the candidate must be results-oriented; they must be able to manage complexity and demonstrate a true team spirit.</p><br><br><p>SKILLS:</p><br><br><ul><li>Highly organized person with excellent communication, interpersonal, and planning skills; able to manage multiple tasks simultaneously and solve problems.</li><li>Autonomous, proactive, and able to work under pressure.</li><li>Solid understanding of fabrics, garments, and quality control criteria.</li><li>Willingness to learn and ability to adapt to a new environment.</li></ul><p>EXPERIENCE &amp; QUALIFICATIONS:</p><br><br><ul><li>At least 3 years of experience in the Textile/Apparel sector</li><li>Experience dealing with European clients, preferably in the French market</li><li>Degree in a related field is a plus</li><li>Experience within a multinational buying office is a plus</li><li>Excellent communication skills and good command of French (oral and written) as well as the local language.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Merchandiser Manager, your mission will be to contribute to the performance and achieve the set objectives of the Casablanca-based office. You will work across departments to follow production from start to finish with the suppliers in your scope (subcontracted work).</p><br><br><p>Your daily tasks will include:</p><br><br><ul><li>Working with the Merchandiser Manager, brand teams, and office team to ensure brand sales</li><li>Following the entire sampling development process (technical file or picking request)</li><li>Organizing buyer buying trips</li><li>Finding negotiation leverage if prices are not accepted</li><li>Defining production milestones and managing deadlines (OK FIT / OK PROD / fabric and accessory delivery / production launch)</li><li>Obtaining all necessary brand approvals (patterns, samples, printing, embroidery, washing, trims, lab tests, etc.)</li><li>Monitoring the weekly production schedule and shipment tracking. Proposing action plans to anticipate problems and provide solutions with clear and transparent communication.</li><li>Supporting brands to achieve short lead times</li><li>Organizing regular meetings with brand buying and pre-production teams, with the quality team and suppliers to closely monitor work in progress, quality, and inspection planning.</li><li>Anticipating and resolving problems, ensuring timely delivery of goods and working with product development teams on trend development and selections.</li><li>Verifying and submitting shipping and accounting invoices.</li><li>Evaluating new suppliers and ensuring the consistency of the supplier panel according to brand needs and expectations (product offering, quality, compliance, price, lead time).</li><li>Ensuring good representation of the company's policy, codes of practice, and work process to ensure all products are developed/sourced in a socially compliant environment.</li></ul> <br> <br> Required profile : <p>Your academic background includes a Bac +4 degree (equivalent to a Bachelor's or Master's degree) with a specialization in Marketing, Production / Quality / Safety / Maintenance, or a related field. Solid training and in-depth knowledge in the Textile / Leather sector would be a significant asset. Proficiency in computer tools is essential.</p><br><br><p>Professional experience of 2 to 5 years is required.</p><br><br><p>The ideal candidate has the following skills:</p><br><br><p>Good knowledge of the Textile / Leather sector</p><br><br><p>Excellent command of computer and office software</p><br><br><p>Strong organizational and time management skills</p><br><br><p>Team spirit and good communication skills</p><br><br><p>Analytical and problem-solving abilities</p><br><br><p>High motivation and strong commitment</p><br><br><p>If you recognize yourself in this description and are ready to take on new challenges, don't wait any longer!&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Site Manager, you will be responsible for the commercial development and retention of a portfolio of strategic accounts. You will be in charge of managing the entire sales cycle, from identifying business opportunities to negotiation, contracting, and project monitoring.</p><br><br><p>Main missions:</p><br><br><ul><li>Identify and prospect for clients and business opportunities in line with the company's commercial strategy;</li><li>Develop turnover and retain a portfolio of key accounts;</li><li>Analyze customer needs and propose suitable solutions in collaboration with technical teams;</li><li>Respond to technical consultations and requests for proposals (RFQs);</li><li>Participate in the development of commercial offers and quotes;</li><li>Manage commercial negotiations and ensure the conclusion of contracts;</li><li>Act as the interface between clients and internal teams: Design Office, R&amp;D, Production, Quality, and Project Managers;</li><li>Follow projects until the qualification of initial samples;</li><li>Monitor margins, business profitability, and commercial performance indicators;</li><li>Conduct commercial and competitive intelligence and provide weekly reports to management.</li></ul><p>These responsibilities correspond to the main areas of activity detailed in the job description: commercial strategy, portfolio development, technical pre-sales, tenders, and performance monitoring.</p><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><ul><li>Master's degree (Bac+5) from an Engineering School, Business School, or equivalent training;</li><li>Professional experience of at least 3 to 5 years in a similar role;</li><li>Mandatory experience in the industrial, automotive, or aeronautical sector, particularly in the plastics industry;</li><li>Good understanding of industrial processes and technical environments;</li><li>Experience in managing and developing strategic accounts;</li><li>Proficiency in the complete sales cycle, tenders, commercial negotiation, and closing;</li><li>Ability to read and understand specifications and technical requirements;</li><li>Proficiency in IT tools: Office Suite, ERP, and CRM;</li><li>Fluent French and English are essential;</li><li>Availability for professional travel in Morocco and internationally.</li></ul><p>Qualities sought: excellent interpersonal skills, negotiation skills, results-oriented, autonomy, rigor, analytical thinking, adaptability, and ability to work with multidisciplinary teams.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Reporting to the Commercial and Marketing Director, you will be responsible for:</p><br><br><p>- Prospecting customers by phone;- Preparing sales documents (Quotes, Purchase orders and delivery, Invoice, Credit note),- Ensuring the accuracy of price proposals (consistency of quotes, profitability management),- Following up on outstanding customer orders,- Ensuring good follow-up of quotes,- Preparing and completing customer files,- Coordinating with the store manager on orders and deliveries,- Ensuring the follow-up of deliveries with carriers,- Improving the performance of the sales department,- Receiving customer complaints,- Filing sales documents according to established rules,- Reporting information gathered from customers and the sales force,- Ensuring the achievement of the sales department's objectives.</p><br><br> <br> <br> Required profile : <br>With a Bac+2/ Bac+3 education, you have at least 3 years of professional experience in a similar role;You have perfect command of French.You master office tools.You have a good appearance, are organized, and rigorous.You have high resistance to stress.<br><p><strong><em>Join our team!</em></strong></p><br><br> <br><br> </div>