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من ٠ إلى ٠ سنة بيت.كوم

Agent de Réservations

On-site - المغرب ٤ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor. En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/ Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS Description du poste Votre rôle : Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter : <ul><li>Offrir un service exceptionnel, amical et engageant</li><li>Assister le client dans la réservation de son séjour en recueillant les informations nécessaires</li><li>Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités</li><li>Gérer les réservations de groupe en liaison avec l’équipe commerciale</li><li>Gérer la commission en collaboration avec le superviseur</li><li>Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.</li><li>Autres tâches, telles qu’assignées.</li></ul> Qualifications Votre expérience et vos compétences incluent : <ul><li>Qualité de service client essentielle ; une expérience similaire est un plus</li><li>Maîtrise du logiciel Opera ou équivalent</li><li>Bonne communication et capacité à gérer les conflits</li><li>Maîtrise de l'Anglais, le français et l’arabe</li></ul> Informations supplémentaires Notre Engagement Diversité & Inclusion : Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents. </div>

من ٠ إلى ٠ سنة بيت.كوم

FTTH Telesales Agent

On-site - المغرب ١٥ يوليو ٢٠٢٦

المبيعات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Are you an expert in telesales and can you turn a "no" into a "yes"? Are you looking for a stable project where your performance is truly rewarded? Join an elite team where your sales talent will make a difference.- Increase turnover by contacting a portfolio of qualified customers (targeted leads) to offer them suitable Fiber Optic (FTTH) offers.- Create demand and convince your contacts through a compelling and personalized sales approach.- Ensure sales closing while respecting quality criteria and internal processes.- The advantage of our project: You benefit from a highly qualified customer database, close supervision by industry experts, and powerful tools to maximize your sales from day one. Required profile : Experience required: Minimum 6 months of successful and verifiable experience in telesales (experience in outbound calls / Telecom is a strong asset).Language proficiency: Excellent speaking skills in French, verbal fluency, and natural argumentation.Sales temperament: Strong taste for challenge, keen sense of persuasion, and results-driven mindset.Professional attitude: Dynamism, perseverance, team spirit, and rigor. </div>

دوام كامل من ٠ إلى ٠ سنة وظائف دي اتش ال

Customs Runner Agent

On-site - المغرب - Marrakech-Safi ٢٢ يوليو ٢٠٢٦

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">ABOUT THE ROLE :</h2>Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders.<hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">YOUR TASKS :</h2><ul Segoe UI"; font-size: 14px;"><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";">YOUR PROFILE :</h2>*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of French, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills.Competencies: Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions. Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines. Decision Making: Makes timely, compliant and well-judged decisions, even under pressure. Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards. Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives. Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments. Self‑Management: Remains calm, focused and effective in urgent or demanding situations.</div>

من ٠ إلى ٠ سنة بيت.كوم

Technical Inspection Agents

On-site - المغرب ٣٠ يونيو ٢٠٢٦

الطيران والملاحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : SGS Maroc SA operates within a predominantly collaborative culture, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a solid performance-driven dimension, emphasizing results, competitiveness and customer orientation. Well-established organizational processes ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time. Job : Main Responsibilities: SGS Maroc Automotive is recruiting several Inspection Agents to strengthen its teams in various technical inspection centers across Morocco, while ensuring compliance with current regulations and specifications. Reporting: Operations Manager Specific Responsibilities: <ul><li> Perform technical inspections of vehicles in accordance with current regulations.</li><li>Verify the different parts of the vehicle: braking, suspension, steering, tires, lighting, emissions, transmission, etc.</li><li>Operate the center's inspection equipment and devices.</li><li>Prepare technical inspection reports.</li><li>Ensure the follow-up and archiving of reports and photos.</li><li>Ensure compliance with procedures, quality standards, and safety rules.</li></ul>*** Mobility required throughout Morocco based on the needs of SGS Maroc Automotive centers, as well as to any other company site according to operational requirements. Required profile : Profile: <ul><li>Bac+2 (2-year higher education diploma) in automotive mechanics, automotive electrical engineering, or a similar field, holding a CAP (vocational training certificate) in an automotive-related specialty.</li><li>Previous experience in the automotive sector or in technical inspection is desirable.</li><li>Good command of computer tools.</li><li>Good analytical and organizational skills.</li><li>Good interpersonal skills and good communication abilities.</li><li>Driving license B and C (light vehicles and heavy goods vehicles).  </li></ul>Required Skills: <ul><li>Ability to analyze and understand the challenges of the activity.</li><li>Ability to communicate regularly with the team and the client about actions to be taken.</li><li>Experience in the automotive sector is desirable.</li><li>Compliance with current inspection point regulations.</li></ul> </div>

من ٠ إلى ٠ سنة بيت.كوم

Agent Housekeeping

On-site - المغرب ٤ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Fairmont Hotels & Resorts Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde. Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis. Fairmont Royal Palm Marrakech C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique. Description du poste Résumé des responsabilités : Relevant du Superviseur Housekeeping, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :   <ul><li>Offrir en permanence un service professionnel, avenant et attachant ;</li><li>Nettoyer toutes les chambres assignées, notamment dépoussiérer, faire les lits, retirer le linge sale des chambres et récupérer le linge propre dans les placards à linge, passer l’aspirateur, nettoyer la salle de bains, nettoyer l’intérieur des fenêtres, réapprovisionner les chambres ;</li><li>Signer un registre quotidiennement lorsque les passe-partout sont confiés et rendus ;</li><li>Veiller à l’utilisation appropriée des produits et de l’équipement de nettoyage ;</li><li>Mettre à jour et consigner la liste de toutes les chambres propres ;</li><li>Étiqueter correctement tous les objets perdus et les remettre au bureau de l’entretien ménager ;</li><li>Respecter les politiques, les procédures et les standards de service du département ;</li><li>Signaler les éléments nécessitant un entretien ;</li><li>Respecter toutes les politiques d’hygiène et de sécurité ;</li><li>Autres tâches, telles qu’assignées.</li></ul> Qualifications Qualifications : <ul><li>Une expérience préalable de l’entretien ménager est un atout ;</li><li>Excellentes compétences de communication et d’organisation ;</li><li>Excellentes compétences interpersonnelles et compétences en résolution de problèmes ;</li><li>Particulièrement responsable et fiable ;</li><li>Capacité à travailler en équipe avec un encadrement réduit ;</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment ;</li><li>Une expérience préalable de l’entretien ménager est un atout.</li></ul> Informations supplémentaires Avantages collaborateurs Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements Fairmont & Raffles, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience. Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement. Nos valeurs Respect Nous valorisons les besoins, les idées et l’individualité de chacun. Nous traitons toutes les personnes avec équité et dignité. Excellence Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique. Appartenance Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble. Autonomisation Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables. Intégrité Nous bâtissons la confiance à travers le respect mutuel et l’authenticité. Diversité & Inclusion Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir. Nous accueillons avec enthousiasme des candidats issus de tous horizons. </div>

من ٠ إلى ٠ سنة بيت.كوم

Travel Services Agent

On-site - المغرب ١١ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.  Key Result Responsibilities <ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc. </li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li></ul> . <ul><li>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.  </li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures. </li><li>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</li></ul> Qualifications (Academic, training, languages) <ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English  and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers’ problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers’ problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company’s objectives.</li></ul> Work Experience <ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> </div>

من ٠ إلى ٠ سنة Naukri Gulf

Talent Acquisition Agent

On-site - المغرب - الرباط ٩ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div> POSITION SUMMARY Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None </div> <div> </div> </div></section>

من ٠ إلى ٠ سنة بيت.كوم

Customs Runner Agent

On-site - المغرب ٢٣ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express ABOUT THE ROLE :Ensure the execution and monitoring of customs clearance support activities in line with DHL standards, regulatory requirements and transit time commitments, by supporting customs declaration processes before and after submission and coordinating closely with customs authorities and internal stakeholders. YOUR TASKS :<ul><li>Monitor customs clearance declarations upon submission with a strong focus on clearance lead time and BOS performance.</li><li>Update shipment clearance status in the system within 30 minutes of identification for released, inspected, held, rejected, stopped or confiscated shipments.</li><li>Update all shipments rejected by Customs immediately with the appropriate system status.</li><li>Maintain accurate and timely updates of standard customs clearance messages for held and released shipments.</li><li>Inform the Bonded Area team as soon as Customs Release Documents are acknowledged to enable timely delivery preparation.</li><li>Perform customs inspection visits when required by customs authorities.</li><li>Ensure all required work streams are completed on time and within defined quality standards.</li><li>Communicate clearly and accurately with internal and external stakeholders to ensure consistent and compliant information sharing.</li><li>Coordinate with customs authorities and internal functions under the supervision of the Customs Runner Team Leader.</li><li>Hand over customs release documents and duty details to the billing team promptly.</li><li>Manage urgent and priority clearance cases and ensure timely escalation when needed.</li><li>Provide operational support to customs declarants, backliners, frontliners and data entry agents when required.</li><li>Promote collaboration, multi-skilling and ASONE spirit across customs and operations teams.</li><li>Comply strictly with customs regulations, DHL compliance rules and security standards.</li></ul>YOUR PROFILE :*Relevant qualification in Transport, Logistics or Customs (or Customs Declarant equivalent). Minimum 1 year of experience in customs clearance activities within the transport, logistics or import/export industry. Good command of French, spoken and written. Strong communication skills and ability to interact effectively with customs authorities and internal stakeholders. Good knowledge of customs practices, procedures and regulatory requirements. Basic computer and systems skills. Competencies: Analysis: Ability to break down problems, interpret information accurately and draw sound conclusions. Planning & Organizing: Sets priorities and manages tasks efficiently to meet clearance and transit deadlines. Decision Making: Makes timely, compliant and well-judged decisions, even under pressure. Results Orientation: Focuses on meeting clearance KPIs, BOS targets and service quality standards. Teamwork: Works cooperatively with gateway, operations and customs teams to achieve shared objectives. Accountability: Acts responsibly, complies with customs and DHL policies, and can be relied upon to meet commitments. Self‑Management: Remains calm, focused and effective in urgent or demanding situations. </div>

من ٠ إلى ٠ سنة بيت.كوم

Guest Relations Agent

On-site - المغرب ٢٣ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor. En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/. Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS Description du poste <ul><li>Veiller à la préparation des arrivées quotidiennes les clients en termes de contrôle d'attribution des chambres, d'équipements et de demandes spéciales des invités ainsi que la mise en place des accueils en chambre, et propreté</li><li>Interagir de manière positive avec les différents services de l’hôtel afin de garantir un accueil exceptionnel, et pour préciser les besoins de ses clients</li><li>Accueillir et accompagner en chambre les clients.</li><li>Collecter les informations relatives aux clients dans le but d’améliorer les futurs séjours</li><li>Établir un relationnel de qualité avec le client, dès l'accueil et tout au long de son séjour, afin de le fidéliser</li><li>Fournir un service amical et courtois aux clients et répondre rapidement à toutes les demandes</li><li>Etre présent/e sur l’ensemble des points de vente de l'hôtel afin d’interagir avec les clients, en ayant un comportement et une tenue irréprochable</li><li>Personnaliser les séjours des clients : préférences clients, anniversaires…</li><li>Prendre l'initiative d'ajouter une expérience personnalisée et chercher des opportunités afin de créer des surprises et moments mémorables</li><li>Prendre en charge les réclamations, en veillant à apporter des solutions dans les meilleurs délais et assurer la liaison avec le service concerné</li><li>Toutes autres tâches, telles qu’assignées</li></ul> Qualifications <ul><li>Bac+2 en Gestion Hôtelière ou équivalent.</li><li>Minimum 2 ans d'expérience en Guest Relations, Réception ou Service Client.</li><li>Excellente présentation et sens du service client.</li><li>Maîtrise d'Opera (un atout).</li><li>Bonnes capacités de communication, d'organisation et de gestion du stress.</li><li>Esprit d'équipe, sens du détail et orientation client.</li><li>Maîtrise obligatoire du français et de l'anglais.</li></ul> Informations supplémentaires Notre Engagement Diversité & Inclusion : Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents. </div>

من ٠ إلى ٠ سنة بيت.كوم

Travel Services Agent

On-site - المغرب ١١ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations. Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees. This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation. Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry. Job : Job Purpose Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction. Key Result Responsibilities <ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image. </li></ul> Required profile : Qualifications (Academic, training, languages) <ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul>Work Experience <ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> </div>

من ٠ إلى ٠ سنة Naukri Gulf

Core Agent

On-site - المغرب - بولمان ٨ يوليو ٢٠٢٦

الموارد البشرية

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Receptionist is in charge of receiving hotel calls, whether internal or external. He/She manages wake-up calls and ensures the follow-up of guest faxes within the hotel. He/She must perfectly know the opening and closing hours of the different points of sale as well as the type of service offered by each respective service. He/She is under the responsibility of the supervision of his/her service: Supervisor and Manager.The receptionist must demonstrate a very good team spirit, have an excellent presentation, have good diction and good interpersonal skills to meet the expectations of a high-end clientele.The Receptionist must also have good computer skills, as he/she will be required to use different software such as Word, Excel, Internet and Opera.ESSENTIAL FUNCTIONS:1. Provide guests with a pleasant, efficient, and professional service in accordance with Four Seasons standards.2. Respond to all calls in a pleasant manner using the name of the internal or external client, and connect them to the desired extension according to their request.3. Make and follow up on wake-up calls for hotel guests.4. Manage Do Not Disturb requests, busy extensions, call transfers, holds, calls on hold, Diverts (transferring calls from one room to another), COS, NCOS7 and connections to voicemail.5. Know how to organize a conference call.6. Coordinate special telephone requests for guests, whether in their room or in a meeting room.7. Assist guests with their local, national, or international calls.8. Bill guests in meeting rooms for telephone lines, fax, and internet access openings.9. Act in case of an emergency or security situation in the hotel.10. Inform a supervisor or manager of guest complaints and comments and make appropriate efforts.11. Provide support for the integration and training of new employees and assist them in their tasks.SECONDARY FUNCTIONS:1. Provide general information to all callers and familiarize yourself with hotel services, operating hours, daily activities, special functions, etc.2. Report and file all telephone problems and maintenance issues.3. Assist the department head in reconciling monthly invoices.4. Maintain telephone equipment in good working order.</div></section><section>Desired Candidate ProfileLe/la Standardiste doit faire preuve d un tr s bon esprit d quipe, avoir une excellente pr sentation, avoir une bonne locution et de bonnes comp tences relationnelles pour correspondre aux attentes d une client le haut de gamme. Le/la Standardiste doit galement poss der de bonnes comp tences informatiques, puisqu il/elle est amen (e) utiliser diff rents logiciels tels que Word, Excel, Internet et Opera.</section>

من ٠ إلى ٠ سنة بيت.كوم

Customer Relations and Sales Agent

On-site - المغرب ٣٠ يونيو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : Training start date: Monday, June 8 Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone). Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales. Your tasks: Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism. Technical support: diagnose and resolve issues related to cable, internet, and TV services. Customer follow-up: update information in our CRM tools. Additional sales: propose premium options and achieve sales targets. Customer retention: promote existing offers to strengthen satisfaction and loyalty. Required profile : Job Offer Description Training start date: Monday, June 8 Are you bilingual in French/English, passionate about customer relations, and motivated by sales challenges? Join Cnexia, a major player in customer relationship management, and participate in the launch of a new project dedicated to cable services (TV, internet, telephone). Your role: be the first point of contact for customers, handle call reception, customer retention, and additional sales. Your tasks: Call reception: respond to the requests of French-speaking and English-speaking customers with professionalism. Technical support: diagnose and resolve issues related to cable, internet, and TV services. Customer follow-up: update information in our CRM tools. Additional sales: propose premium options and achieve sales targets. Customer retention: promote existing offers to strengthen satisfaction and loyalty. Required Skills and Experience Perfect command of French and English (spoken and written). Experience in a call center, customer service, or sales (beginners accepted if they have a proven sales aptitude). Excellent active listening and persuasion skills. Computer literacy and speed of execution. Team spirit, enjoyment of challenges, and results-oriented. Benefits Permanent contract upon integration. Paid initial training starting June 8 + sales coaching. CNSS (Moroccan Social Security) + free private health coverage. Round-trip transportation provided. Attractive performance bonuses. Career advancement opportunities in a modern and dynamic international environment. </div>

من ٠ إلى ٠ سنة بيت.كوم

Agent Steward

On-site - المغرب ٢٥ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise Fairmont Hotels & Resorts Rejoignez une équipe dynamique et faites partie d’un réseau de 90 établissements d’exception, avec 34 nouvelles ouvertures en cours, répartis dans 30 pays à travers le monde. Nos établissements s’étendent des plages d’Hawaï aux parcs nationaux préservés du Canada, du cœur de Londres aux déserts des Émirats Arabes Unis. Fairmont Royal Palm Marrakech C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique. Description du poste Relevant du Superviseur Stewarding, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :  <ul><li>Nettoyer le matériel de la cuisine, la porcelaine, les couverts et accessoires de service ;</li><li>Transporter et ranger le matériel de la cuisine et de la salle ;</li><li>Utiliser les machines, matériel et les produits d’entretien adaptés à chaque opération et veiller à leur bon fonctionnement ;</li><li>Nettoyer les locaux des cuisines et les sols ;</li><li>Veiller au bon conditionnement des ordures à leur évacuation ;</li><li>Respecter les normes en matière d’hygiène et de sécurité à tout moment ;</li><li>Respecter les procédures de travail ;</li><li>Utiliser les gestes et postures appropriées pour la manutention des charges ;</li><li>Et d’autres taches telles qu’assignés par les superviseurs ;</li></ul> Qualifications <ul><li>Connaissance de l’appellation et usage spécifiques des matériels de cuisine et de restaurant (machines, outils, batterie, vaisselle, couverts, verrerie…) est un atout.</li><li>Particulièrement responsable et fiable</li><li>Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu</li><li>Capacité à travailler en équipe</li><li>Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment</li></ul> Informations supplémentaires Avantages collaborateurs Rejoignez nos équipes et bénéficiez d’un ensemble d’avantages exclusifs, incluant des surclassements offerts, des séjours prolongés, des tarifs préférentiels au sein des établissements Fairmont & Raffles, ainsi que des réductions sur la restauration et le bien-être, sans oublier de nombreuses attentions pensées pour enrichir votre expérience. Nous avons à cœur de prendre soin de nos collaborateurs et de valoriser leur engagement en leur offrant des avantages à la hauteur de leur investissement. Nos valeurs Respect Nous valorisons les besoins, les idées et l’individualité de chacun. Nous traitons toutes les personnes avec équité et dignité. Excellence Nous créons des liens authentiques et saisissons chaque occasion pour faire sentir à notre entourage qu’il est unique. Appartenance Nous célébrons nos différences, nous nous soutenons mutuellement et avançons toujours ensemble. Autonomisation Nous donnons à chacun la liberté de prendre des initiatives et d’anticiper les moments qui créent des expériences inoubliables. Intégrité Nous bâtissons la confiance à travers le respect mutuel et l’authenticité. Diversité & Inclusion Fairmont s’engage à créer un environnement inclusif où la diversité des talents peut pleinement s’épanouir. Nous accueillons avec enthousiasme des candidats issus de tous horizons. </div>

من ٠ إلى ٠ سنة بيت.كوم

Agent de Sécurité

On-site - المغرب ١٧ يوليو ٢٠٢٦

الأمن والسلامة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace. FONCTIONS ESSENTIELLES : Assurer un rôle de prévention, d’assistance et d’action. 1.Assurer une permanence au poste de sécurité (de jour comme de nuit). 2.Suivre et faire suivre les règles de sécurité concernant les personnes et les biens de l’établissement. 3.Connaître l’ensemble des procédures du service et agir selon les consignes reçues. 4.Veiller au bon fonctionnement du matériel de protection contre l’incendie en effectuant des rondes de vérification. 5.Organiser des rondes pour prévenir et détecter les risques d’incendie, y compris dans les locaux non occupés (de jour comme de nuit). 6.Faire appliquer les consignes en cas d’incendie et diriger les secours en attendant l’arrivée des sapeurs-pompiers. 7.Porter assistance aux employés et aux clients victimes d’un accident ou tout autre problème médical jusqu’à l’arrivée des secours. 8.Veiller à la vacuité des issues de secours et des accès de l’hôtel de jour comme de nuit. 9.Empêcher, par sa présence, l’entrée d’éléments indésirables susceptibles de troubler l’activité de l’hôtel et limiter les risques de vols ou dégradations par une présence attentive. 10.Offrir aux clients un service agréable, efficace et professionnel conformément aux Standards de Four Seasons. 11.Informer l’encadrement de la Sécurité des plaintes et commentaires client et faire les efforts appropriés pour corriger et faire le suivi de ceux-ci. 12.Sur demande de l’encadrement, apporter toute aide au sein du service ou plus globalement de l’hôtel en cas de besoin. </div>

من ٠ إلى ٠ سنة بيت.كوم

Agent de Sécurité

On-site - المغرب ١٠ يوليو ٢٠٢٦

الأمن والسلامة

من ٠ إلى ٠ سنة بيت.كوم

Core Agent

On-site - المغرب ٩ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace. Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel. Il/ elle doit connaître parfaitement les horaires d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé par chacun des services respectifs. Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable. Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme. Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera. FONCTIONS ESSENTIELLES : 1. Offrir aux clients un service agréable, efficace et professionnel conformément aux standards Four Seasons 2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou externe, et en mettant en relation avec le poste désiré en fonction de sa requête. 3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel. 4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries   vocales. 5. Savoir organiser une conférence Call. 6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur chambre ou en salle de réunion. 7. Assister les clients dans leurs appels locaux, nationaux ou internationaux. 8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes téléphoniques, fax et accès internet. 9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel. 10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les efforts appropriés. 11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider dans leurs tâches. FONCTIONS SECONDAIRES : 1. Donner des informations générales à tous les appelants et à se familiariser avec les services de l’hôtel, les heures d’opérations, les activités journalières, les fonctions spéciales, etc. 2. Rapporter et mettre sous fichiers tous les problèmes et les maintenances téléphoniques. 3. Assister le chef de service dans la réconciliation des factures du mois. 4. Maintenir en bon état d’usage les équipements téléphoniques </div>

من ٠ إلى ٠ سنة بيت.كوم

Guest Experience Expert (Front Desk Agent)

On-site - المغرب ٢٧ يونيو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

من ٠ إلى ٠ سنة بيت.كوم

L2 Technical Support Agent

عن بُعد - المغرب ٢٤ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal code: 37Z </div>

من ٠ إلى ٠ سنة بيت.كوم

Core Agent

On-site - المغرب ١٧ يوليو ٢٠٢٦

الضيافة والسياحة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace. Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel. Il/ elle doit connaître parfaitement les horaires d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé par chacun des services respectifs. Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable. Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme. Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera. FONCTIONS ESSENTIELLES : 1. Offrir aux clients un service agréable, efficace et professionnel conformément aux standards Four Seasons 2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou externe, et en mettant en relation avec le poste désiré en fonction de sa requête. 3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel. 4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries   vocales. 5. Savoir organiser une conférence Call. 6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur chambre ou en salle de réunion. 7. Assister les clients dans leurs appels locaux, nationaux ou internationaux. 8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes téléphoniques, fax et accès internet. 9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel. 10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les efforts appropriés. 11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider dans leurs tâches. FONCTIONS SECONDAIRES : 1. Donner des informations générales à tous les appelants et à se familiariser avec les services de l’hôtel, les heures d’opérations, les activités journalières, les fonctions spéciales, etc. 2. Rapporter et mettre sous fichiers tous les problèmes et les maintenances téléphoniques. 3. Assister le chef de service dans la réconciliation des factures du mois. 4. Maintenir en bon état d’usage les équipements téléphoniques </div>

من ٠ إلى ٠ سنة بيت.كوم

Talent Acquisition Agent

On-site - المغرب ٨ يوليو ٢٠٢٦

الموارد البشرية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

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