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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Sales Executive at Glovo, you will be on the front lines, driving our growth in Morocco. You will be responsible for identifying, pitching, and signing up the best local specialty partners ( Bakeries, Butcheries, Sweets ect..) , becoming a key representative of our sales team and a vital part of our city's success. THE JOURNEY Seal partnerships with the best leads, always aligned with the company s goals As owner of Glovo s revenue, ensure all deals meet the required profitability in your country Build long-term partnerships and ensure a fast and smooth onboarding process for restaurant partners Keep your pipeline updated daily, with a focus on specialities partners as the primary acquisition target Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference Conduct regular field trips to visit t prospects (pitching, negotiating, closing deals)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of experience in B2B Sales, with a strong focus on the food and restaurant industry Key contacts within the restaurant industry are a plus Full professional level in the local language and fluency in English and French is a must A hunter mentality always striving to exceed targets and drive growth A relentless drive to make the impossible happen Strong familiarity with CRM tools (Salesforce preferred) and a fast learner Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p><p></p></section>
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<br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency.
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<br> Job : <p>In a context of sustained growth, we are looking for talented <strong>Bilingual Sales Representatives</strong>, driven by a strong results-oriented culture and a real passion for customer relations.</p><br><br><p>Within<strong> Cnexia </strong>As a<strong> c</strong>enter of excellence in customer relations, you will be a key player in developing our customer portfolio and promoting our offers, while actively contributing to the quality and excellence of the customer experience.</p><br><br> <br> <br> Required profile : <strong>Job Offer Description </strong><br><p>In a context of sustained growth, we are looking for talented <strong>Bilingual Sales Representatives</strong>, driven by a strong results-oriented culture and a real passion for customer relations.</p><br><br><p>Within<strong> Cnexia </strong>As a<strong> c</strong>enter of excellence in customer relations, you will be a key player in developing our customer portfolio and promoting our offers, while actively contributing to the quality and excellence of the customer experience.</p><br><br><strong>Required Skills and Experience</strong><br><ul><li>Manage customer interactions through various communication channels (calls, digital tools, etc.).</li><li>Identify customer needs and offer them tailored, high-value-added solutions.</li><li>Promote and market the company's products and services in compliance with quality standards.</li><li>Actively contribute to achieving and exceeding sales objectives and performance indicators (KPIs).</li><li>Ensure rigorous follow-up of interactions and maintain a lasting, high-quality customer relationship.</li><li>Represent the image and values of Cnexia through professional and exemplary customer service.</li></ul><br><strong>Benefits </strong><br><ul><li>A dynamic, innovative, and multicultural work environment.</li><li>A structured integration program as well as continuous training promoting skill development.</li><li>An attractive salary with uncapped performance bonuses, fully rewarding your commitment and results.</li><li>Registration with the CNSS from the first day in accordance with current regulations.</li><li>Complementary insurance offering extended health coverage.</li><li>Real opportunities for professional development within a rapidly growing company.</li></ul><br> <br><br> </div>
<div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 802.333px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text"><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><p >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p >Would you like to become part of the world's most international company in the world?</p><p >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p >Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit <a href="http://www.dpdhl.jobs/express" >www.dpdhl.jobs/express</a></p><p ><strong >ABOUT THE ROLE :</strong></p><p >Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.</p><p ><strong >YOUR TASKS :</strong></p><ul ><li > Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales</li><li >Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. </li><li >Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.</li><li >Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.</li><li >Provide customer oriented service at all times relating to specific sales issues.</li><li >Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.</li><li >Ensure co-operation with other members of the sales team and throughout the sales force.</li><li >Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls</li><li > Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.</li><li > Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.</li><li ><p >Open new accounts and ensure they trade profitably.</p><p ></p></li><li ><p >Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.</p></li><li ><p >Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.</p><p ></p></li><li ><p >Ensure that customer information is maintained accurately on the customer database.</p></li></ul></div></div><span data-bind="text: $component.incrementIndex()"></span></div><div class="block__field--line-break" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; height: 0px;"></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 802.333px; box-sizing: border-box;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text"><div class="oj-label-group" ><span data-bind="html: $component.getLabel($data)" helvetica neue", arial, verdana, sans-serif; font-size: 0.929rem; font-weight: bold;">Qualifications - External</span></div><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><p ><strong >YOUR PROFILE :</strong></p><ul ><li >BAC+4 (or equivalent)</li><li >3 years experience in sales</li><li >Telephone skills</li><li >Communication skills (English and local language), spoken and written </li><li >Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.</li><li >Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.</li><li >Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.</li><li >Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals</li></ul></div></div></div></div>
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<b>Position:</b>Inside Sales Representative-NIC Components<br><b>Job Description:</b><p><b><span><span>NIC Components</span></span></b></p><br><br><p><u><span><span>Who We Are — Where We're Going</span></span></u></p><br><br><p><span>Since 1982, NIC Components (NIC), in partnership with Nippon Industries Co. Ltd., has been a global solutions provider in passive components to fuel the designs of technology and engineering organizations.</span></p><br><br><br><p><span>As a leader in passive component technology, NIC’s offerings of passive components — including a wide range of capacitors, circuit protection products, inductors, magnetics, resistors, and RF products — are built to meet the challenges of modern electronics design.</span></p><br><br><br><p><span>But while who we are today will guide us into the future, NIC has built its business by staying at the cutting edge of technology, manufacturing the passives needed to support a future of innovation. Our strong foundation helps us support the engineers and designers of tomorrow’s technology through industry-leading reliability and performance.</span></p><br><br><br><p><b>What You'll Be Doing:</b></p><br><br><ul><li><p>Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. </p><br><br></li><li><p>Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information. </p><br><br></li><li><p>Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.</p><br><br></li><li><p>As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.</p><br><br></li><li><p>This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow. The compensation posted is the base only, the OTE for this position will be 80k+</p><br><br></li></ul><p><br><b>What We Are Looking For:</b></p><br><br><ul><li><p>Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience</p><br><br></li><li><p>Experience with Salesforce and intermediate Excel skills (VLOOKUPs, pivot tables, formula, etc.)</p><br><br></li><li><p>Strong time management skills</p><br><br></li><li><p>Ability to multitask in fast paced environment</p><br><br></li><li><p>Sales experience</p><br><br></li></ul><br><p><b>Work Arrangement:</b><i> If located in a hybrid location, this position will follow a hybrid schedule of 2 days in our office, and 3 days per week from home. If located in a remote location, you m<span>ust be able to travel to an Arrow office location as requested by Arrow leadership.</span> </i></p><br><br><br><p><b>What's In It For You:</b></p><br><br><p><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</span></p><br><br><ul><li><p>Medical, Dental, and Vision Insurance</p><br><br></li><li><p>401k, With Matching Contributions</p><br><br></li><li><p>Short-Term/Long-Term Disability Insurance</p><br><br></li><li><p>Health Savings Account (HSA)/ Health Reimbursement Account (HRA)</p><br><br></li><li><p>Paid Time Off</p><br><br></li><li><p>Tuition Reimbursement</p><br><br></li><li><p>Growth Opportunities</p><br><br></li><li><p>And more!</p><br><br></li></ul><p>#LI-KO1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$23.98 - $29.31<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-NY-Melville New York (Quad)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
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Company culture : <p><strong>Jameel Motors</strong> is characterized by a <strong>performance-driven and competitive culture</strong>, where ambition, customer focus and the achievement of concrete results play a central role. This dynamic is complemented by a <strong>collaborative dimension</strong>, fostering trust, teamwork and employee support. The company also maintains openness to <strong>innovation</strong>, supporting adaptability and evolving practices. This balance creates a demanding, collaborative and success-oriented work environment.
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<br> Job : <p><strong>Purpose of the position</strong></p><br><br><p>As part of the launch of JMC (Jiangling Motors Corporation), a Chinese brand of light commercial vehicles soon to be introduced to the Moroccan market, the Light Commercial Vehicle Sales Representative is responsible for developing sales to a professional clientele in their sector.<br>They ensure active prospecting, development, and retention of a portfolio of B2B clients (companies, artisans, merchants, administrations, and fleet managers), supporting clients throughout the sales process to achieve revenue, volume, market share, and customer satisfaction objectives, in accordance with Jameel Motors standards.</p><br><br><p><br><strong>Main activities</strong></p><br><br><p><strong><em>B2B Commercial Development:</em></strong><br>• Actively prospect new professional clients through field visits, phone calls, and targeted prospecting actions.<br>• Develop and retain a portfolio of clients (companies, artisans, merchants, administrations, SMEs, key accounts, and fleet managers).<br>• Identify client needs and propose the most suitable Light Commercial Vehicle solutions for their business.<br>• Organize and conduct vehicle demonstrations and test drives with clients when necessary.<br>• Develop fleet sales and contribute to identifying new business opportunities.<br>• Develop a network of local referrers and partners to strengthen the brand's commercial presence.</p><br><br><p><strong><em>Customer Relationship Management:</em></strong><br>• Support professional clients throughout the sales process, from qualifying needs to vehicle delivery.<br>• Prepare commercial offers in collaboration with relevant teams (financing, trade-ins, customization, etc.).<br>• Ensure order, delivery, registration, and invoicing follow-up in coordination with internal departments.<br>• Guarantee regular follow-up after delivery to retain clients and generate new commercial opportunities.<br>• Handle and follow up on customer complaints until resolution.</p><br><br><p><em><strong>Commercial Activity Management:</strong></em><br>• Ensure CRM updates and follow-up of commercial opportunities.<br>• Ensure compliance with commercial processes and Jameel Motors standards.<br>• Participate in sales meetings and share information on opportunities, competition, and market needs.<br>• Conduct competitive intelligence and report field information to contribute to brand development.<br>• Achieve set objectives for prospecting, new clients, sales, customer satisfaction, and CRM data quality.<br> </p><br><br> <br> Required profile : <p><strong>Education & Experience</strong><br>• University degree in Commerce, Management, Marketing, Economics, or equivalent.<br>• 2 to 5 years of experience in B2B sales, ideally in the automotive sector, light commercial vehicles, fleet sales, or equipment goods.<br>• Field prospecting and business development experience is essential.<br>• Experience in selling financing, leasing, or vehicle rental solutions is a plus.</p><br><br><p><br><strong>Key Skills</strong><br>• Excellent commercial prospecting and B2B portfolio development skills.<br>• Strong negotiation and solution selling abilities.<br>• Results-oriented with a focus on customer satisfaction.<br>• Excellent interpersonal skills and ability to build lasting relationships with professional clients.<br>• Proficiency in CRM tools and customer relationship management techniques.<br>• Organization, autonomy, and ability to effectively manage multiple commercial opportunities simultaneously.<br> </p><br><br> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a highly experienced Senior Customer Service Lead to elevate our customers' experience. We need someone who can not only lead with expertise but also elevate our customer service standards to new heights. This is a strategic and operational leadership position, building, improving, maintaining relationships with internal and external partners are the keys for this role. You will be the champion of internal & external customer care experience, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations. This position plays a critical role in shaping the customer journey & delivering exceptional customer care experience Key Responsibilities Customer Service Operations Leadership Daily support to the field associates, technical support, inquiries. Build and maintain strong relationships with field associates. Ensure efficient coordination with Supply Chain, Logistics, Demand planning and Warehouse teams to guarantee smooth order fulfillment. Ensure great coordination with Finance, Credit & Cash Collection team to support the cash flow Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction. Resolve escalated customer issues and complex service challenges. Drive revenue growth within the portfolio managed by the Customer Service team. Contribute to team meetings and business partner meetings Master Data management Account creation & update Pricing maintenance Handle Admin tasks Send Invoicing & POD s mails to a list of Customers Call handlings & support order entry Customer Experience & Continuous Improvement Lead customer business reviews and implement structured feedback loops. Partner with Sales and Business Development teams to support account expansion. Analyze service data to identify trends and opportunities for improvement. Lead continuous improvement initiatives to elevate service reliability and efficiency. Stay updated on best practices, technologies, and tools shaping modern customer service. Seek opportunities to find efficiencies and recommend process improvements Complaint management People Leadership & Development Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams. Promote professional development, retention initiatives, and team well-being. Effective cooperation with peers Ensure good working relationships with all local members, Role model for behaviors and company values (Leadership Model - Leading to Thrive) Competencies Logistic background Accountability Customer Focus Peer Relationships Problem Solving Drive for Results Time Management Process Management Continuous Improvement Functional and Technical Skills Business Acumen Conflict Handling Self-awareness and development Emotional Intelligence Effective Communication Change Management Approach Analytical skills Requirements Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Prerequisite: Min 3 years to 5 years of relevant work experience Fluent English Fluent French Strong ERP knowledge Strong Logistics skills Advantage: Previous experience as business sales assistant or Key account specialist.</p><p></p></section>
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<p>We are looking for a highly experienced Senior Customer Service Lead to elevate our customers' experience. We need someone who can not only lead with expertise but also elevate our customer service standards to new heights.</p><br><br><p>This is a strategic and operational leadership position, building, improving, maintaining relationships with internal and external partners are the keys for this role.</p><br><br><p>You will be the champion of internal & external customer care experience, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations.</p><br><br><p>This position plays a critical role in shaping the customer journey & delivering exceptional customer care experience</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><br><p><b>Customer Service Operations Leadership</b></p><br><br><ul><li>Daily support to the field associates, technical support, inquiries.</li><li>Build and maintain strong relationships with field associates.</li><li>Ensure efficient coordination with Supply Chain, Logistics, Demand planning and Warehouse teams to guarantee smooth order fulfillment.</li><li>Ensure great coordination with Finance, Credit & Cash Collection team to support the cash flow</li><li>Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction.</li><li>Resolve escalated customer issues and complex service challenges.</li><li>Drive revenue growth within the portfolio managed by the Customer Service team.</li><li>Contribute to team meetings and business partner meetings</li><li>Master Data management</li><li>Account creation & update</li><li>Pricing maintenance</li><li>Handle Admin tasks</li><li>Send Invoicing & POD’s mails to a list of Customers</li><li>Call handlings & support order entry</li></ul><br><p><b>Customer Experience & Continuous Improvement</b></p><br><br><ul><li>Lead customer business reviews and implement structured feedback loops.</li><li>Partner with Sales and Business Development teams to support account expansion.</li><li>Analyze service data to identify trends and opportunities for improvement.</li><li>Lead continuous improvement initiatives to elevate service reliability and efficiency.</li><li>Stay updated on best practices, technologies, and tools shaping modern customer service.</li><li>Seek opportunities to find efficiencies and recommend process improvements</li><li>Complaint management</li></ul><br><p><b>People Leadership & Development</b></p><br><br><ul><li>Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams.</li><li>Promote professional development, retention initiatives, and team well-being.</li><li>Effective cooperation with peers</li><li>Ensure good working relationships with all local members,</li><li>Role model for behaviors and company values (Leadership Model - Leading to Thrive)</li></ul><br><p><b>Competencies</b></p><br><br><ul><li>Logistic background</li><li>Accountability</li><li>Customer Focus</li><li>Peer Relationships</li><li>Problem Solving</li><li>Drive for Results</li><li>Time Management</li><li>Process Management</li><li>Continuous Improvement</li><li>Functional and Technical Skills</li><li>Business Acumen</li><li>Conflict Handling</li><li>Self-awareness and development</li><li>Emotional Intelligence</li><li>Effective Communication</li><li>Change Management Approach</li><li>Analytical skills</li></ul><br><p><b>Requirements</b></p><br><br><p><b>Prerequisite:</b></p><br><br><ul><li>Min 3 years to 5 years of relevant work experience</li><li>Fluent English</li><li>Fluent French</li><li>Strong ERP knowledge</li><li>Strong Logistics skills</li></ul><br><p><b>Advantage:</b></p><br><br><ul><li>Previous experience as business sales assistant or Key account specialist</li></ul><br><p><b>Our Commitment to a Culture of Inclusion & Belonging</b><br>Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA</p><p>Location: Tangier</p><p>Full-time</p><p>Position Summary</p><p>In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a pharmaceutical Sales Representative</li><li>Fluency In French and A Good Level In English is a Must</li><li>Experience working in cross functional teams.</li><li>Bachelor Degree in Science, Commerce or any other relative field.</li><li>Ability to build strong relationships with different stakeholders.</li><li>Possess strong Discipline, Consistency, Good Analytical Skills.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company: Nestl Maroc SA Location: Agadir Full-time</p><p>Position Summary In this role, you will be responsible for driving Nestl s presence and performance within the pharmacy channel by positioning the company as a trusted nutrition partner for infant products. You will ensure optimal product availability, visibility, and quality while delivering excellence in in-store execution and compliance with company standards and the WHO Code. The role involves building strong, long-term partnerships with pharmacy staff through training and engagement, as well as expanding the customer base through active prospecting. Additionally, you will contribute to achieving sales targets, monitor market and competitor activities, and collaborate closely with KAMs to drive territory performance, execute commercial plans, and support data-driven decision-making</p><p>A Day In The Life</p><p>Position Nestl as a trusted partner and preferred provider of nutritional solutions among pharmacy staff.</p><p>Ensure consistent product supply, availability, and in-store visibility of Nestl infant nutrition products by maintaining optimal stock levels aligned with each pharmacy s potential, minimizing the risk of stock-outs.</p><p>Monitor and ensure product freshness across visited pharmacies in compliance with the FEFO (First Expired, First Out) principle.</p><p>Provide monthly reporting to KAS on expired, near-expiry, or damaged products identified in pharmacies via the Viscum application.</p><p>Ensure clear product understanding by delivering concise information on product indications, composition, and usage guidelines to guarantee safe and accurate preparation.</p><p>Develop and sustain long-term partnerships with pharmacies by building strong relationships with staff through continuous training, regular updates on infant nutrition and product innovations, maintaining high service standards, and ensuring effective complaint handling with relevant departments (Quality, Consumer Services, etc.).</p><p>Train and raise awareness among pharmacy staff on the WHO Code.</p><p>Ensure optimal territory coverage and execution in line with the route plan validated by the KAM.</p><p>Drive continuous expansion of the customer portfolio through active prospecting and onboarding of new pharmacies.</p><p>Partner with the KAM to conduct semi-annual data reviews and support pharmacy segmentation and classification.</p><p>Monitor and report competitor activities, particularly WHO Code violations, by accurately documenting and escalating cases to the External Relations & Policy Manager.</p><p>Propose and implement approved action plans in alignment with Nestl s strategic objectives and priorities.</p><p>Deliver secondary sales targets for key product categories (Cerelac and Growing-Up Milk: NAN 3, NIDO).</p><p>Execute the predefined routing plan through the Visicom application.</p><p>Ensure full compliance with pharmacy visit standards following ICE (In-Call Execution) guidelines.</p><p>Complete and submit daily activity reports at the end of each working day.</p><p>Execute the defined Picture of Success standards across assigned pharmacies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience as a pharmaceutical Sales Representative</li><li>Fluency In French and A Good Level In English is a Must</li><li>Experience working in cross functional teams.</li><li>Bachelor Degree in Science, Commerce or any other relative field.</li><li>Ability to build strong relationships with different stakeholders.</li><li>Possess strong Discipline, Consistency, Good Analytical Skills.</li></ul><p></p></section>
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Job : <p>Join a dynamic company, a leader in its field. This is a unique opportunity for an experienced <strong>Field Sales Representative</strong>. If you are passionate about business development, have a strategic vision, and can build lasting relationships, this role is for you. You will be the driving force behind our growth, exploring new markets and strengthening our presence with key clients. Your role will be essential in defining and executing our commercial strategy, embodying our values of excellence and innovation.</p><br><br><p>Your ambition will be to turn opportunities into tangible successes. The main goal will be to <strong>develop your commercial strategy</strong> within your territory, ensuring <strong>significant revenue growth</strong>. This will involve actively prospecting for new clients, retaining existing customers through a personalized approach, and building strong, lasting partnerships. You will aim to meet and exceed <strong>sales targets</strong>, while analyzing market trends to anticipate changes and adapt our offerings. Representing the company effectively in the market and maintaining a strong brand image will also be central to your responsibilities.</p><br><br><p>Your days will be filled with a variety of stimulating challenges. You will be responsible for <strong>developing and implementing the sales action plan</strong>, identifying promising markets and customer segments with high potential. <strong>Sales prospecting</strong>, whether direct or indirect, will be a key part of your activity, aimed at expanding our client base. You will manage the entire sales cycle, from initial contact to negotiation and contract signing, ensuring rigorous follow-up of ongoing deals. <strong>Customer relationship management</strong> will be crucial, involving regular visits, presentations of our products and services, and proactive problem-solving for clients. Constant competitive and market analysis will allow you to identify market opportunities and threats. You will develop compelling and well-reasoned sales proposals, tailored to the specific needs of each prospect. Active participation in trade shows and industry events will also be considered to increase our visibility.</p><br><br> <br> <br> Required profile : <p>To be considered for this position, a strong academic background is required. A <strong>Master's degree (Bac +5) or higher</strong> is highly recommended, or equivalent experience. The ideal specialization is in <strong>Sales, Marketing, or Export</strong>. This higher education should have provided you with a deep understanding of market strategies, advanced sales techniques, and the challenges of national and international trade. It should have equipped you with strong analytical skills and the strategic vision needed to excel in a leading role.</p><br><br><p>Experience is key to succeeding in this role. We are looking for a professional with significant experience, ranging from <strong>5 to 10 years</strong>, in similar sales functions. This experience should ideally have been gained in the industrial sector or in environments requiring a strong ability to develop a client portfolio and expertise in complex negotiations. Proven experience in managing strategic accounts and developing new international business opportunities would be a major asset. Your background should demonstrate proven success in achieving ambitious goals and a demonstrated ability to perform in demanding environments.</p><br><br><ul><li>Mastery of complex <strong>sales and negotiation techniques</strong>.</li><li>Excellent <strong>market analysis</strong> and competitive intelligence skills.</li><li>Strong skills in <strong>business development</strong> and prospecting.</li><li>Ability to build and maintain <strong>strong, lasting customer relationships</strong>.</li><li>Strategic vision and ability to define effective sales action plans.</li><li>Strong business acumen and results-oriented approach.</li><li>Excellent oral and written communication skills, with persuasive presentation abilities.</li><li>Proficiency in common IT tools (Office Suite) and CRM tools.</li><li>Proficiency in English and/or French is essential; any other language is a plus.</li><li>Autonomy, rigor, and proactivity are essential qualities.</li></ul><p>You are recognized for your natural leadership and your ability to inspire confidence. Your customer service ethic is impeccable, and you demonstrate adaptability to market challenges.</p><br><br> <br><br> </div>
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<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for driven, ambitious Sales Representatives who thrive on helping people change their lives through education while earning exceptional commissions along the way.<br> If you're passionate about sales, love meaningful conversations, and want to sell a product that genuinely impacts people's careers, we'd love to meet you.<br> Why This Role Is Different At ELVTR, you'll work exclusively with warm, qualified leads who have already expressed interest and scheduled a call with you.<br> Your role is simple: understand their goals, guide them to the right program, and help them take the next step in their professional journey.<br> This is a high-ticket sales role with significant earning potential for top performers.<br> You'll Love This Role If You: Enjoy consultative selling and building genuine relationships Are motivated by ambitious goals and uncapped earning potential Thrive in a fast-paced, high-performance environment Take ownership of your results and consistently strive to improve Believe education can change lives Enjoy working alongside talented, supportive teammates What You'll Do Conduct sales consultations with warm, pre-qualified leads Help prospective students identify the best educational path for their career goals Close high-ticket program enrollments through consultative selling Maintain accurate records in our CRM system Consistently meet and exceed sales targets Collaborate closely with Marketing, Admissions, and Student Success teams Share customer insights and feedback to help improve our programs and sales processes What We Offer Competitive Compensation: Attractive base compensation, Performance-based bonuses, Significant earning potential for top performer Learn and Grow: Free access to ELVTR courses, Ongoing professional development opportunities, Career growth in a rapidly expanding global company Remote-First Culture: Work from a location where you're most productive, Flexible and supportive environment, Collaborative international team Health & Wellbeing: Gym membership reimbursement, Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every conversation you have can help someone transform their career, increase their earning potential, and achieve goals they once thought were out of reach.<br> Grow Your Career: We believe in promoting from within.<br> Many of our leaders began their journey in individual contributor roles and advanced through performance, dedication, and leadership.<br> Join a Winning Team: You'll work with talented professionals who are passionate about education, growth, and delivering exceptional experiences to our students.<br> Ready to Elevate Your Sales Career?<br> If you're looking for more than just another sales job—if you want to join a mission-driven company, work with warm leads, earn based on your performance, and help professionals transform their futures—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For Proven success in sales, preferably high-ticket or consultative sales Outstanding English communication skills (written and spoken) Strong relationship-building and objection-handling abilities Comfort working with modern sales tools and CRM platforms Excellent time-management and organizational skills Self-motivation and a results-driven mindset Bachelor's degree is a plus but not required for exceptional candidates</span> </div>
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Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
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<br> Job : <p>Reporting to the Product & Technology Department, the Delivery Manager is responsible for the management and coordination of the delivery of digital products and cross-functional projects. They ensure that deadlines, quality, and scope commitments are met, while ensuring effective collaboration between the Product, Tech, and Operations teams. They also contribute to the continuous improvement of delivery processes and practices to ensure smooth, predictable, and high-performing execution.</p><br><br> <br> Required profile : <p>Master's degree (Bac+5) in engineering, IT, management, or equivalent.<br>4 to 8 years of experience in delivery, digital project management, or product management.<br>Good understanding of software development cycles and digital environments.<br>Proficiency in Agile methodologies (Scrum, Kanban, or hybrid approaches).<br>Good knowledge of project and backlog management tools (Jira, Confluence, etc.).<br>Excellent coordination and cross-functional management skills.<br>Sense of organization, prioritization, and stakeholder management.<br>Strong analytical, synthesis, and communication skills.<br>Ability to manage priorities, uncertainty, and change in a dynamic environment.</p><br><br> <br><br> </div>
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Company culture : <p><strong>Locamed</strong> embraces a <strong>largely cooperation-driven culture</strong>, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a <strong>notable innovation component</strong>, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives.
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<br> Job : <p>Join a dynamic company in the <b>Medical Equipment</b> sector and actively contribute to its development as a <b>Medical Delegate</b> in <b>Rabat</b>. Your role will be essential in promoting and marketing our products to health professionals.</p><br><br><p>Your main goal will be to establish and maintain a trusting relationship with a clientele of health professionals, by presenting them our innovative solutions. You will aim to increase the recognition of our products and achieve the set sales targets, while ensuring optimal customer satisfaction.</p><br><br><p>Your missions will include regular visits to doctors, pharmacists, and other professionals in the sector, detailed presentation of our ranges of medical equipment, negotiation of contracts, and order follow-up. You will also be responsible for competitive intelligence and relaying field information.</p><br><br><ul><li>Prospecting and developing a client portfolio.</li><li>Implementation and follow-up of targeted commercial actions.</li><li>Technical information and advice to prescribers.</li><li>Regular reporting of activities and results.</li></ul> <br> Required profile : <p>A <b>Bachelor's degree (Bac +3)</b> is required, ideally in a <b>medical or paramedical field</b>, to allow you to fully understand the specifics of our products and the market.</p><br><br><p>An experience of <b>1 to 3 years</b> in a similar position or in the sale of technical products is a major asset. This period will have allowed you to develop your commercial sense and your knowledge of the sector.</p><br><br><p>Beyond your education and experience, your success will depend on your interpersonal skills, your sense of organization, and your perseverance. Good communication skills and the ability to convince will be decisive.</p><br><br><ul><li>Excellent communication and negotiation skills.</li><li>Autonomy and rigor in managing your sector.</li><li>Proactivity and taste for challenge.</li><li>Knowledge of the medical field is a plus.</li></ul> <br><br> </div>
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<p>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><br><br><p>Would you like to become part of the world's most international company in the world?</p><br><br><p>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><br><br><p>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><br><br><strong>ABOUT THE ROLE :</strong><p><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><br><br><strong>YOUR TASKS :</strong><ul><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><strong>YOUR PROFILE :</strong><p>*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><br><br><p>Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p><br><br> <br> <br> <br> <br> <br><br> </div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the safe and efficient loading and off-loading of aircrafts and trucks at the Gateway (CAS-GTW) in compliance with DHL operational procedures, safety regulations and quality standards, following the instructions of the Team Leader or Supervisor.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Ensure that all ramp and ground handling equipment is functionally tested before operations start.</li><li>Operate ramp machinery and equipment safely and responsibly.</li><li>Ensure correct handling, storage and post-operation checks of ramp equipment.</li><li>Perform loading and unloading of aircrafts, ULDs and trucks according to operational instructions.</li><li>Support operational activities where labor is required, including cleaning and housekeeping (5S).</li><li>Maintain the work area clean, tidy and safe at all times.</li><li>Report immediately any damage, defect, incident or operational error to the Team Leader or Supervisor.</li><li>Ensure full compliance with operational processes and DHL-specific safety and security regulations.</li><li>Be familiar with the work area, including the location of first aid kits and fire-fighting equipment.</li><li>Actively contribute to a safe working environment by identifying hazards and reporting near-miss events.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Team-oriented, dedicated, responsible and able to work independently.<br>Quality-conscious with a strong safety mindset.<br>Basic knowledge of computers and relevant operational systems is an advantage.<br>Knowledge of the logistics or aviation industry is an asset.<br>Ability to speak, understand and read <strong>French</strong>.<br>Ability to speak, understand and read <strong>English</strong> is an advantage.<br>Valid driving license category <strong>B</strong>.</p><p Segoe UI"; font-size: 14px;">Training required or to be completed:<br>Introductory legal mandatory training including DG Category 8 and Security.<br>Code of Practice, Code of Conduct and Information Security Awareness.<br>CIS Welcome to My Country, My Company and My Function.<br>CIS Cross-Functional Curriculum.<br>CIS ULD Build-Up Awareness and Coy Reload/Unload.<br>Apron Safety and ISO Awareness.</p></div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>
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Job : <p> As part of the development of our client operating in the real estate sector, we are recruiting Experienced Real Estate Agents in the city of Tangier.</p><br><br>
<p> Profile sought:</p><br><br>
<p> Mandatory experience of 4 to 5 years within a real estate agency<br> Good knowledge of the Tangier real estate market<br> Excellent sales and interpersonal skills<br> Mastery of negotiation and prospecting techniques<br> Listening skills, autonomy, and results-oriented</p><br><br>
<br> Required profile : <p> Prospect and develop a client portfolio<br> Ensure the marketing of real estate properties<br> Support clients throughout the sales/rental process<br> Organize visits and negotiate offers<br> Ensure regular follow-up of client files</p><br><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of our commitment to diversity, equity and inclusion, we wish to strengthen our Reservations team through an accessible and adapted opportunity for people with reduced mobility, including talent using a wheelchair.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You are comfortable on the phone and in writing, you have good communication skills in French and English, a sense of detail, organization and a real passion for hospitality.</font></font></p><p></p></section>
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<b>Job Purpose</b> <br><p><span><span><span>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.</span></span></span></p><br><br><br><p><span><span><span>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></p><br><br><br><b>Key Result Responsibilities</b> <br><ol><li><span><span><span><span><span>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases. Follows up with customers/travel agents and internal departments as necessary.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</span></span></span></span></span></li></ol><br>.
<br><ol><li><span><span><span><span><span>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed. </span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</span></span></span></span></span></li></ol><br><ol><li><span><span><span><span><span>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</span></span></span></span></span></li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</span></span></span></span></li><li><span><span><span><span>Capable of using technology systems and tools; proficient in Microsoft Office.</span></span></span></span></li><li><span><span><span><span>Fluent in English, Frensh & Arabic Languages .</span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>2+ years of related working experience in a similar role in customer service or support in any service industry, preferably in aviation.</span></span></span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills.</span></span></span></span></span></li><li><span><span><span><span><span>Cost-oriented, possesses effective persuasive and problem-solving skills.</span></span></span></span></span></li><li><span><span><span><span><span>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ needs and directing them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Bilingual (French & English) Customer Service Representatives needed for a British financial project. Join a dynamic team and contribute to improving the customer experience on a financial project! Foundever is recruiting Bilingual (English & French) Customer Service Representatives for a project in collaboration with a major player in financial services.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Profile sought</font></font></h2><p><font dir="auto" ><font dir="auto" >You have a perfect command of spoken French and English;</font></font></p><p><font dir="auto" ><font dir="auto" >You possess excellent communication and organizational skills;</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum education level: Baccalaureate;</font></font></p><p><font dir="auto" ><font dir="auto" >You are able to manage pressure and solve problems quickly.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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<br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>L'Agent Royal Service est un véritable ambassadeur du Fairmont La Marina Rabat-Salé. Il/Elle assure un service personnalisé, chaleureux et anticipatif, en répondant efficacement aux demandes des clients et en veillant à leur offrir une expérience d'exception.</p><br><p><strong>Principales missions :</strong></p><br><ul><li>Offrir un service professionnel, courtois et personnalisé, conforme aux standards Fairmont.</li><li>Répondre avec efficacité aux appels et aux demandes des clients.</li><li>Enregistrer et assurer le suivi des demandes des clients dans le système de gestion hôtelière (PMS).</li><li>Gérer les wake-up call, les messages et les demandes de conciergerie.</li><li>Effectuer les réservations de restaurants, d'activités et des différents services de l'hôtel.</li><li>Renseigner les clients sur les installations, les services et les expériences proposés par l'établissement.</li><li>Assurer la coordination avec les différents départements afin de garantir un suivi optimal des demandes.</li><li>Respecter les procédures opérationnelles, de sécurité et les standards de qualité Fairmont.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière, Tourisme ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Royal Service, Réservations ou Service Client, idéalement en hôtellerie de luxe.</li><li>Excellente communication et sens du service client.</li><li>Capacité à gérer plusieurs demandes simultanément avec calme et efficacité.</li><li>Esprit d'équipe, sens de l'organisation et souci du détail.</li><li>Maîtrise du PMS Opera et des outils Microsoft Office.</li><li>Maîtrise obligatoire du français et l'anglais.</li><li>Disponibilité pour travailler en horaires flexibles, y compris les week-ends et jours fériés.</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité & Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>