وظائف مندوب علاقات عامه
١٣٠٩ وظائف شاغرة
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p><p><strong>Desired Candidate Profile</strong></p><p><u>EDUCATION QUALIFICATIONS AND EXPERIENCE:</u><br>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)<br>Three (0-3) in Medical Representative, Key Account Manager or Similar<br>One (1) preferably in Pharmaceuticals</p><p><u>TECHNICAL SKILLS:</u><br>MS Office - Working knowledge<br>CRM / Call Report - Working knowledge</p><p><u>KEY ATTRIBUTES:</u><br>Market Knowledge<br>Flexibility and tolerance for ambiguity<br>Technical /Professional skills<br>Consumer relevancy<br>Capacity for and resistance to stress<br>Industry knowledge<br>Problem solving<br>Active listening<br>Curiosity/learning agility<br>Information seeking<br>Informal communication skills</p><p><u>ASPEN COMPETENCIES:</u><br>BUSINESS Foster Consumer & Customer Commitment Makes Good Decision<br>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change<br>SELF Continuously Grow & Develop Contribute Special Expertise</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a true ambassador of the guest experience, you will welcome, assist, and guide our guests with elegance, attentiveness, and professionalism, while maintaining a warm and proactive presence in the lobby. Main responsibilities: Greet guests upon arrival and assist them according to hotel standards. Ensure a visible, elegant, and proactive presence in the lobby. Guide, inform, and assist guests throughout their stay. Facilitate communication with Chinese-speaking guests. Identify guest needs and coordinate with the relevant departments. Contribute to creating a personalized, seamless, and memorable guest experience. Promote hotel services naturally and professionally.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in Chinese is required. Good communication skills in French and/or English. Excellent presentation and welcoming manner. Positive attitude, customer service orientation, and strong interpersonal skills. Ability to anticipate customer needs. Previous experience in the hotel industry, front office, or guest relations is preferred.</font></font></p>
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p><p><strong>Desired Candidate Profile</strong></p><p><u>EDUCATION QUALIFICATIONS AND EXPERIENCE:</u></p><p>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</p><p>Three (0-3) in Medical Representative, Key Account Manager or Similar</p><p>One (1) preferably in Pharmaceuticals</p><p><u>TECHNICAL SKILLS:</u></p><p>MS Office - Working knowledge</p><p>CRM / Call Report - Working knowledge</p><p><u>KEY ATTRIBUTES:</u></p><p>Market Knowledge</p><p>Flexibility and tolerance for ambiguity</p><p>Technical /Professional skills</p><p>Consumer relevancy</p><p>Capacity for and resistance to stress</p><p>Industry knowledge</p><p>Problem solving</p><p>Active listening</p><p>Curiosity/learning agility</p><p>Information seeking</p><p>Informal communication skills</p><p><u>ASPEN COMPETENCIES:</u></p><p>BUSINESS Foster Consumer & Customer Commitment Makes Good Decision</p><p>PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change</p><p>SELF Continuously Grow & Develop Contribute Special Expertise</p>
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE:<br>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)<br>Three (0-3) in Medical Representative, Key Account Manager or Similar<br>One (1) preferably in Pharmaceuticals<br>TECHNICAL SKILLS:<br>MS Office - Working knowledge<br>CRM / Call Report - Working knowledge<br>KEY ATTRIBUTES:<br>Market Knowledge<br>Flexibility and tolerance for ambiguity<br>Technical /Professional skills<br>Consumer relevancy<br>Capacity for and resistance to stress<br>Industry knowledge<br>Problem solving<br>Active listening<br>Curiosity/learning agility<br>Information seeking<br>Informal communication skills<br>ASPEN COMPETENCIES:<br>BUSINESS<br>Foster Consumer & Customer Commitment<br>Makes Good Decision<br>PEOPLE<br>Communicate Effectively<br>Dealing with ambiguity/ Embrace change<br>SELF<br>Continuously Grow & Develop<br>Contribute Special Expertise</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a true ambassador of the customer experience, you welcome, assist and guide our guests with elegance, attentiveness and professionalism, while ensuring a warm and proactive presence in the lobby.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Main missions</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming guests upon arrival and assisting them according to hotel standards.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure a visible, elegant and proactive presence in the lobby.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guide, inform and assist customers throughout their day.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Facilitating communication with Chinese-speaking clients.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify customer needs and coordinate with the relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to creating a personalized, seamless and memorable customer experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote the hotel's services with naturalness and professionalism.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in Chinese is required. Good communication skills in French and/or English. Excellent presentation and welcoming manner. Positive attitude, customer service orientation, and strong interpersonal skills. Ability to anticipate customer needs. Previous experience in the hotel industry, front office, or guest relations is preferred.</font></font></p>
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION QUALIFICATIONS AND EXPERIENCE:</h2><ul><li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li><li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li><li>One (1) preferably in Pharmaceuticals</li></ul><h2>TECHNICAL SKILLS:</h2><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><h2>KEY ATTRIBUTES:</h2><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><h2>ASPEN COMPETENCIES:</h2><h3>BUSINESS</h3><ul><li>Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li></ul><h3>PEOPLE</h3><ul><li>Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li></ul><h3>SELF</h3><ul><li>Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul>
<p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION QUALIFICATIONS AND EXPERIENCE:</h2><ul><li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li><li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li><li>One (1) preferably in Pharmaceuticals</li></ul><h2>TECHNICAL SKILLS:</h2><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><h2>KEY ATTRIBUTES:</h2><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><h2>ASPEN COMPETENCIES:</h2><h3>BUSINESS</h3><ul><li>Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li></ul><h3>PEOPLE</h3><ul><li>Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li></ul><h3>SELF</h3><ul><li>Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li><li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li><li>One (1) preferably in Pharmaceuticals</li><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li><li>BUSINESS Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li><li>PEOPLE Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li><li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li><li>One (1) preferably in Pharmaceuticals</li></ul><strong>TECHNICAL SKILLS:</strong><ul><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li></ul><strong>KEY ATTRIBUTES:</strong><ul><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li></ul><strong>ASPEN COMPETENCIES:</strong><ul><li><strong>BUSINESS</strong><ul><li>Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li></ul></li><li><strong>PEOPLE</strong><ul><li>Communicate Effectively</li><li>Dealing with ambiguity/ Embrace change</li></ul></li><li><strong>SELF</strong><ul><li>Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory)</li><li>Three (0-3) in Medical Representative, Key Account Manager or Similar</li><li>One (1) preferably in Pharmaceuticals</li><li>MS Office - Working knowledge</li><li>CRM / Call Report - Working knowledge</li><li>Market Knowledge</li><li>Flexibility and tolerance for ambiguity</li><li>Technical /Professional skills</li><li>Consumer relevancy</li><li>Capacity for and resistance to stress</li><li>Industry knowledge</li><li>Problem solving</li><li>Active listening</li><li>Curiosity/learning agility</li><li>Information seeking</li><li>Informal communication skills</li><li>BUSINESS Foster Consumer & Customer Commitment</li><li>Makes Good Decision</li><li>PEOPLE Communicate Effectively</li><li>Dealing with ambiguity/Embrace change</li><li>SELF Continuously Grow & Develop</li><li>Contribute Special Expertise</li></ul><p></p></section>
<p>Position at SEWS CABIND MAROC Soci t Multinationale d quipement automobile We are looking for talents passionate about innovation, quality and sustainable development. As part of strengthening our teams at our Jorf Lasfar site, we are recruiting "Executive Assistants" to reinforce different poles and departments of our organization.</p><p><strong>Desired Candidate Profile</strong></p><h2>Profile sought:</h2><ul><li>Bac+2 Bac+3 in Executive Assistant, Business Management or equivalent;</li><li>Successful experience in a similar role;</li><li>Excellent command of office tools (Word, Excel, PowerPoint, Outlook...);</li><li>Very good organizational skills, ability to prioritize and follow up on files;</li><li>Excellent writing and interpersonal skills;</li><li>Sense of confidentiality, rigor and autonomy;</li><li>Good command of French and English, written and spoken;</li><li>Team spirit, sense of service and interpersonal skills.</li></ul><p>Whether you are a young graduate or an experienced professional, we are looking for committed, rigorous profiles ready to take on new challenges in a dynamic environment.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Platform Operations Engineer</p><p>Infrastructure, Network & Linux</p><p>Location: Morocco (On-Site / Shift-Based)</p><p>Industry: Information Technology</p><p>Reports To: Senior Platform & Operations Lead / PMO</p><p>Engagement Type: Project-Based – DGSN Morocco Program</p><p>Job Summary</p><p>We are seeking a skilled and reliable Platform Operations Engineer to support day-to-day operation and monitoring of the on-premise infrastructure deployed under the DGSN Morocco program. The ideal candidate will have solid Linux and networking fundamentals, experience in shift-based production environments, and a disciplined approach to incident management and escalation. This role is critical to maintaining the 24/7 availability and performance of the platform infrastructure.</p><p>Key Responsibilities</p><p>Infrastructure Operations & Monitoring</p><ul><li><p>Operate and monitor infrastructure components including compute, storage, and network during assigned shifts.</p></li><li><p>Perform daily infrastructure health checks and validate system status across all components.</p></li><li><p>Monitor CPU, memory, disk I/O, and network utilization using available monitoring tools.</p></li><li><p>Identify failed or degraded services and execute recovery actions in accordance with runbooks.</p></li></ul><p>Incident Management & Troubleshooting</p><ul><li><p>Perform L1/L2 troubleshooting for infrastructure and network connectivity issues.</p></li><li><p>Review Linux system logs and infrastructure alerts to detect and analyze anomalies.</p></li><li><p>Log all incidents, actions taken, and resolutions in the Service Management System.</p></li><li><p>Escalate unresolved issues to senior platform or product teams with full supporting evidence.</p></li></ul><p>Maintenance & Change Activities</p><ul><li><p>Participate in scheduled maintenance windows and planned change activities.</p></li><li><p>Support infrastructure upgrade, patching, and configuration tasks as directed.</p></li><li><p>Follow established operational procedures and contribute to runbook improvements.</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>2–4 years of hands-on experience in infrastructure or platform operations.</p></li><li><p>Linux administration experience, preferably Red Hat-based systems (RHEL, CentOS).</p></li><li><p>Solid understanding of enterprise networking fundamentals (TCP/IP, DNS, VLANs, firewalls).</p></li><li><p>Experience operating production systems in a shift-based or 24/7 NOC environment.</p></li><li><p>Familiarity with ITSM processes and service management platforms.</p></li><li><p>Ability to analyze logs, interpret monitoring dashboards, and identify root causes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred Skills</p><ul><li><p>Knowledge of infrastructure monitoring tools (e.g., Zabbix, Prometheus, Grafana, Nagios).</p></li><li><p>Exposure to virtualization platforms (e.g., VMware, KVM).</p></li><li><p>Basic scripting skills (Bash, Python) for automation of routine tasks.</p></li><li><p>Ability to work effectively under pressure in a mission-critical environment.</p></li><li><p>Strong documentation and communication skills.</p></li><li><p>Languages: English,French and Arabic is strongly preferred given the Morocco deployment context.</p></li></ul><p>Domain Knowledge (Preferred)</p><p>Public Safety & Security Systems: Familiarity with the operational requirements of government or law enforcement technology platforms is an advantage. Experience supporting mission-critical systems for national security, border management, or public safety agencies is highly desirable.</p><p>Shift-Based & On-Call Operations: Proven ability to maintain discipline, focus, and quality of work across rotating shifts and on-call rotations for critical incident response.</p><p>Compensation & Benefits</p><ul><li><p>Competitive salary aligned with Morocco market benchmarks.</p></li><li><p>Health insurance coverage per local labor law.</p></li><li><p>Annual leave entitlement per local labor law.</p></li><li><p>On-call and shift allowances where applicable.</p></li><li><p>Professional development and certification support.</p></li><li><p>Opportunity to contribute to a high-impact national public safety transformation program.</p></li></ul><p></p></section>
<p>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&A etc.) and associated interfaces.</p><p><strong>Duties & Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.</li></ul><p><strong>Knowledge, Skills & Abilities</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li></ul><p><strong>Abilities</strong></p><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li></ul><p>Note: Leadership role in 24x7 environment. Weekend and shift flexibility required.</p><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing EMAIL_ADDRESS or by calling PHONE_NUMBER in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><p>Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5 – 7 years technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.</li><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.</li><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle.</li><li>Proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image.</li><li>Excellent communication skills, as well as the ability to provide leadership and direction to a professional team.</li><li>Good judgment in the balancing of customer, employee, and company objectives.</li></ul>
<p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your role</p><p>As a Butler, you are a true ambassador of the customer experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and ensuring a smooth and memorable experience throughout their stay.</p><p>Your main responsibilities</p><ul><li>Ensure a personalized and warm welcome for clients upon their arrival.</li><li>Be the privileged point of contact for clients and ensure personalized follow-up of their requests.</li><li>Anticipate clients' needs and preferences in order to offer them a tailor-made service.</li><li>Ensure the preparation and follow-up of rooms and suites before and during their stay.</li><li>Coordinate specific requests with the hotel's various departments.</li><li>Organize and follow up on personalized services: reservations, transfers, specific requests, in-room amenities, etc.</li><li>Ensure in-room service according to the establishment's standards.</li><li>Maintain constant communication with the Front Office, Housekeeping, F&B, and Guest Relations teams.</li><li>Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience.</li><li>Manage any complaints with professionalism, discretion, and reactivity.</li><li>Ensure compliance with the establishment's quality, presentation, confidentiality, and safety standards.</li><li>Actively contribute to customer satisfaction and loyalty.</li></ul><p>Your profile</p><ul><li>Previous experience in a 5-star hotel, a luxury establishment, or a similar role.</li><li>Excellent presentation and professional attitude.</li><li>Keen sense of service and hospitality.</li><li>Excellent interpersonal and communication skills.</li><li>Strong listening, anticipation, and adaptability skills.</li><li>Sense of discretion and absolute respect for confidentiality.</li><li>Organization, rigor, and attention to detail.</li><li>Team spirit and ability to collaborate with different departments.</li><li>Good command of French and English. Knowledge of other languages is an asset.</li><li>Knowledge of luxury hotel standards is highly appreciated.</li></ul><p>Your personality</p><p>We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to turn every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.</p>
<h2 class="h5">Job description</h2>
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<br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong><br>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.<br>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.<br>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.<br><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p>Relevant du Manager des résidences, les responsabilités et les fonctions essentielles du poste comprennent :</p><br><ul><li>Répondre aux besoins et aux demandes des propriétaires/résidents selon les instructions.</li><li>Offrir un accueil chaleureux, sincère et personnalisé à tous les résidents.</li><li>Entamer des conversations personnalisées avec les résidents pour identifier leurs préférences personnelles à enregistrer dans leurs profils (via software).</li><li>Être proactif et anticiper toutes les exigences des résidents pour garantir une expérience à la hauteur de leurs espérances.</li><li>Récolter les retours sur expériences, et sur les suggestions d’activités afin de mieux satisfaire leurs attentes.</li><li>Tenir un registre quotidien (via software) de toutes les demandes, réservations et confirmations pour les résidents.</li><li>Avoir une connaissance de tous les résidents actuels, en arrivée et en départ.</li><li>Enregistrer et renseigner les procédures de suivi pour les demandes d’intervention au niveau des résidences.</li><li>Sous la supervision de la direction, assister à la coordination de tous les services visant à promouvoir l'entretien et la préservation des propriétaires et de leurs biens.</li><li>Gestion de tous les services liés à l'entretien des appartements, aux installations, aux services publics, à l'organisation scolaire, y compris d’autres demandes.</li><li>Développer des relations et des communications avec les points de vente de l'hôtel afin de fournir aux résidents les services rattachés à l’hôtel.</li><li>Maintenir une connaissance à jour de tous les détails des points de vente de l'hôtel tels qu'ils concernent les résidents (par exemple, les heures d'ouverture du spa, les prix des menus fixes, etc.) pour fournir rapidement des réponses aux questions pertinentes des résidents.</li><li>Avoir une connaissance approfondie des itinéraires, des temps de trajet, des coûts et des différents modes de transport.</li><li>Communiquer les nouveaux restaurants, points de vente, événements...</li><li>Conserver des archives détaillées de toutes les livraisons entrantes et sortantes.</li><li>Faciliter le traitement des documents de fax résidentiels et d'autres demandes administratives.</li></ul><br>Qualifications<br><br><ul><li>Bac+2 en Gestion Hôtelière ou équivalent.</li><li>Minimum 2 ans d'expérience en Réception, Guest Relations ou hôtellerie de luxe.</li><li>Excellente présentation et sens du service client.</li><li>Maîtrise du français, de l'anglais et de l'arabe est obligatoire.</li><li>Bonnes capacités de communication, d'organisation et de gestion des priorités.</li><li>Maîtrise de Microsoft Office 365.</li><li>Disponibilité pour des horaires flexibles (week-ends, jours fériés et night shifts).</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité & Inclusion :</strong><br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated solutions in programming, policy, and financing to achieve the Sustainable Development Goals (SDGs). In this context, UNDP has established a Global Policy Network (GPN), a global and field-based technical expertise network covering a wide range of knowledge areas and supporting signature solutions and organizational capabilities outlined in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchoring bureaus of the GPN.</p><br> <p>In this framework, the new Governance, Rule of Law and Peacebuilding (GRP) Hub, a joint initiative with BPPS, provides leadership and advisory services to strengthen UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between CB and BPPS and to establish partnerships with various stakeholders, including the UN system, IFIs, civil society, and the private sector.</p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieve visible impact on communities, and improve lives by delivering integrated solutions that leverage global expertise and partnerships. The Local Action unit works closely with local and regional governments as key development actors, emphasizing their role as service delivery leaders, drivers of innovation, and the level of government closest to people.</p><br> <p>Local and regional governments are already responsible for more than 65% of SDG targets, most of which relate to the delivery of basic services such as water, sanitation, mobility, climate action, health, and education. Cities and territories play an important role in implementing the SDGs, which are increasingly used as a strategic medium- and long-term planning and budgeting tool. Since 2015, local governments and their associations have become increasingly active in promoting the SDGs through advocacy, working with local populations and partners to translate the spirit of Agenda 2030 into cities and territories. Local governments have also begun using the SDGs as a strategic framework to deliver better and more innovative public services aligned with SDG targets and indicators.</p><br> <p>Within the SDG Local Action project, UNDP is one of the implementing partners of the Mayors’ Challenge, a global initiative aimed at rethinking the most essential services cities provide to residents.</p><br> <p>In this context, the SDG Local Action project is launching a call for applications to recruit a Project Supervisor to support the implementation of the Mayors’ Challenge in the city of Fez, Morocco, one of the winning cities of the 2025 edition.</p><br> <p>The project “Smart Management of the Cleanliness Sector, Integration of Waste Pickers into Cooperatives, and Promotion of the Circular Economy” aims to address challenges related to informal waste recovery activities. These activities, carried out by waste pickers operating outside the formal system, are often conducted in precarious and unsanitary conditions, contributing to the spread of illegal dumping sites across the city, affecting living conditions, urban attractiveness, and public health.</p><br> <p>Through an inclusive and structured approach, the project foresees the integration of waste pickers into formal cooperatives, ensuring respect for their dignity, access to stable income, social protection, and training programs that support their long-term inclusion and future prospects.</p><br> <p>The innovative nature of this initiative lies in its ability to professionalize the sector while placing waste pickers at the center of the operational system. By becoming managers of collection and sorting points, they are recognized as strategic partners in urban cleanliness and recycling, actively contributing to citizen awareness and the promotion of waste sorting at source.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Coordinator will perform the following functions:</p><br> <p><strong>A. Support implementation of the project in the city of Fez</strong></p><br> <ul> <li>Coordinate all project activities with the focal point and city team, and contribute to strengthening local capacities in project management, planning, budgeting, and procurement of goods and services for project implementation;</li> <li>Lead strategic planning, decision-making, execution, and review to achieve project targets, indicators, and results;</li> <li>Prepare terms of reference for procurement processes to achieve project activities and objectives;</li> <li>Facilitate the development and implementation of contracting strategy, procurement strategy, quality management, supplier selection, and improvement of procurement processes;</li> <li>Supervise the work of service providers, consultants, and/or private entities implementing the project, and conduct performance evaluations in line with UNDP rules; regulations, and procedures. Certify to UNDP that services procured for project implementation have been delivered satisfactorily to the municipality;</li> <li>Facilitate analysis of information required for procurement planning and monitor implementation;</li> <li>Coordinate project staff, assess team performance, provide guidance, and build local capacity within the team;</li> <li>Organize meetings, maintain agendas, and guide client and user visits. Develop an activity schedule with deadlines for specific deliverables;</li> <li>Develop proposals to improve project efficiency, including strategies to enhance overall project impact;</li> <li>Identify sustainability alternatives for the project and prepare an exit strategy once external funding is exhausted. Work closely with the municipality to identify internal resources needed to sustain project results after completion;</li> <li>Monitor project operations, including administrative tasks, staff management, inventory tracking of office supplies, correspondence, and ensure proper implementation of all procedures;</li> <li>Maintain budget information and accounting records of project activities.</li> </ul> <p><strong>B. Project monitoring and reporting</strong></p><br> <ul> <li>Prepare a monitoring framework for project status, results, and milestones;</li> <li>Monitor project results, identify data related to SDG targets and indicators, and liaise with the communications team to provide data for infographics and other communication materials;</li> <li>Prepare operational reports on project activities and their impact on beneficiaries;</li> <li>Liaise with the global SDG Local Action team to keep the project webpage updated and contribute stories to communicate project results;</li> <li>Ensure effective communication on project activities with UNDP, the municipality of Fez, project beneficiaries, and local communities;</li> <li>Document the methodology and technologies used during project implementation.</li> </ul> <p><strong>C. Sharing lessons learned globally</strong></p><br> <ul> <li>Develop knowledge products on how the project contributes to SDGs through innovation in public service delivery; </li> <li>Develop policy briefs and easily transferable knowledge materials on lessons learned from the project; </li> <li>Participate in global exchanges among local governments on how the project contributes to SDG implementation at the local level. </li> </ul> <p>The incumbent will perform other duties within their functional profile as deemed necessary for the proper functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall supervision of the Mayor of the city and the city project focal point, the Project Coordinator will report directly to the UNDP Advisor on Cities and Local Governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work;</li> <li><strong>Think Innovatively:</strong> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking;</li> <li><strong>Learn Continuously:</strong> LEVEL 2: Go outside comfort zone, learn from others and support their learning;</li> <li><strong>Adapt with Agility:</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process;</li> <li><strong>Act with Determination: </strong>LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously;</li> <li><strong>Engage and Partner:</strong> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business management</strong></p><br> <ul> <li><strong>Project management: </strong>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific objectives. </li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li><strong>Effective decision-making:</strong> Ability to make timely and effective decisions within authority, expertise, and resources.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Communication: </strong>Ability to communicate clearly and concisely in written and verbal form; adapt messages and methods to audience; manage internal and external communications.</li> </ul> <p><strong>Business management</strong></p><br> <ul> <li><strong>Working with evidence and data: </strong>Ability to inspect, clean, transform and model data to uncover useful information for decision-making.</li> </ul> <p><strong>2030 Agenda: Prosperity</strong></p><br> <ul> <li><strong>Inclusive growth:</strong> Urban development design, risk mitigation, inclusive design, resilience and sustainability.</li> </ul> <p><strong>2030 Agenda: Engagement and effectiveness</strong></p><br> <ul> <li> <p><strong>SDG integration:</strong> Role of science, technology and innovation for SDGs. </p><br></li> </ul> <p><strong>Business strategy</strong></p><br> <ul> <li> <p><strong>Strategic and creative thinking:</strong> Ability to approach issues in a new way through intentional and rational thinking focused on critical analysis of factors affecting long-term success. </p><br></li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education</strong></p><br> <ul> <li>A Master’s degree (or equivalent) in environment, circular economy, waste management and recycling, or sustainable development is required.</li> <li>A first-level university degree (Bachelor’s) in the above fields, combined with two additional years of relevant experience, will be considered in lieu of an advanced degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Candidates with a Master’s degree (or equivalent) are not required to have professional experience.</li> <li>Candidates with a Bachelor’s degree (or equivalent) must have at least two (2) years of relevant professional experience in environmental project management, with strong knowledge of the Moroccan regulatory context. </li> </ul> <p><strong>Required skills:</strong></p><br> <ul> <li>Proven leadership and project management skills;</li> <li>Computer literacy and proficiency in office software (MS Word, Excel, PowerPoint, etc.);</li> <li>Strong understanding of local realities related to waste pickers’ activities. </li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience working with local governments and associations;</li> <li>Expertise in waste management and valorization;</li> <li>Professional experience in waste management, circular economy, sustainable development, recycling technologies, as well as communication and mediation.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency in English (spoken and written) is required.</li> <li>Fluency in Arabic and Moroccan dialect is required.</li> <li>Knowledge of Amazigh dialect is an asset. </li> </ul> <p><strong>Professional Certificates</strong></p><br> <ul> <li>Project management certification is an asset. </li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support and monitor the implementation and start-up of new industrial equipment and processes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead the industrialization/re-industrialization of new methods (inspection, repair, etc.). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiate and support modifications and improvements to existing equipment and processes. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create and maintain technical documentation. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research and propose improvement solutions and participate in progress initiatives. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Requirements: </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of methods and equipment for the </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">mechanical design and development of </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">industrial products and mechanisms. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Design and dimensioning of structures; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of CATIA; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of industrial drawing; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Report writing according to client procedures; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proposal of technical solutions ; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical and synthesis skills; </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical mind, rigor, and team spirit . </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">But what else? (advantages, specific features, etc.) </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and leadership skills. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to be impeccable (relational, customer relations, team spirit). </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organized, rigorous and structured </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">. Autonomous, flexible, and ready to take responsibility. </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">App tenence for industry and the Aeronautics sector </font></font><br><br></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><div><span ><b>Job requirements</b></span></div><div><span ><br></span></div><div><span >Education and Experience Required:</span></div><div><span >✓ A Master's degree (Bac +4/5) in book-related fields, library science, documentation, or cultural mediation is strongly recommended;</span></div><div><span >✓ Proven experience in designing and leading cultural and mediation activities is essential;</span></div><div><span >✓ Professional experience in a media library, library, or bookstore is highly desirable;</span></div><div><span >✓ Experience in team management and leading cultural projects will be a major asset;</span></div><div><span >NOTE! All professional references mentioned are subject to verification.</span></div><div><span >Skills:</span></div><div><span >• Proficiency in documentation techniques and library standards;</span></div><div><span >• Ability to supervise, lead, and unite a team around common goals;</span></div><div><span >• Ability to design, manage, and implement cultural projects related to books, reading, and cultural mediation;</span></div><div><span >• Proficiency in standard office software as well as library and media library management software;</span></div><div><span >• Proficiency in documentary research methodologies, information monitoring, and database management;</span></div><div><span >• Sound knowledge of information and communication technologies, as well as their integration into the development of services and uses in media libraries;</span></div><div><span >• Ability to develop partnerships and conduct outreach activities with diverse audiences;</span></div><div><span >• Ability to analyze activity, produce reports, and monitor indicators.</span></div><div><span >Desired Skills</span></div><div><span >• Proficiency in new information and communication technologies (ICTs) and library management software, particularly PMB;</span></div><div><span >• Excellent general knowledge and current awareness of the book, publishing, and public reading sectors in France and Morocco;</span></div><div><span >• Sound knowledge of the principles, methods, and tools of library science and document management;</span></div><div><span >• Sound knowledge of contemporary French publishing and Francophone literatures and cultures;</span></div><div><span >• Excellent command of spoken and written French is essential;</span></div><div><span >• Knowledge of Moroccan Arabic is desirable.</span></div><div><span >• Knowledge of the issues related to cultural mediation, educational action and audience development;</span></div><div><span >• Sensitivity to the evolution of digital uses and their impact on library services</span></div><div><span >Personal qualities</span></div><div><span >• Dynamism, availability and initiative;</span></div><div><span >• Autonomy, sense of responsibility and commitment to serving the public;</span></div><div><span >• Rigor, organizational skills, and the ability to plan and prioritize activities;</span></div><div><span >• Excellent interpersonal skills and a welcoming demeanor;</span></div><div><span >• Ability to lead, motivate, and unite a team;</span></div><div><span >• Strong writing and communication skills;</span></div><div><span >• Enjoyment of teamwork, active listening skills, and the ability to analyze the needs of different audiences and partners;</span></div><div><span >• Open-mindedness, adaptability, and the ability to thrive in an intercultural environment;</span></div><div><span >• Creativity, proactive approach, and the ability to develop new projects;</span></div><div><span >• Responsiveness and the ability to manage multiple projects simultaneously.</span></div></div><div><div><div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Summary</p><p>We are looking for a dedicated Application Support Engineer to provide first- and second-level support for application-related issues within the DGSN Morocco program. The successful candidate will serve as the primary interface for incident intake, triage, reproduction, and escalation, playing a vital role in maintaining application availability and user experience for end-user government agencies. This position requires strong analytical skills, discipline in incident logging, and a collaborative approach to working with platform and product teams.</p><p>Key Responsibilities</p><p>Application Support & Incident Management</p><ul><li><p>Provide L1/L2 application support during assigned shifts, acting as the primary point of contact for incident intake.</p></li><li><p>Receive, log, categorize, and manage all incidents in the Service Management System in a timely and accurate manner.</p></li><li><p>Perform initial diagnosis and attempt to reproduce reported application issues to confirm behavior.</p></li><li><p>Conduct daily application health checks to proactively identify service degradation or failures.</p></li></ul><p>Troubleshooting & Escalation</p><ul><li><p>Identify stopped or degraded application services and execute restart or recovery actions where applicable and authorized.</p></li><li><p>Analyze application logs, error messages, and system behavior to isolate root causes.</p></li><li><p>Distinguish clearly between application-layer, infrastructure-layer, and platform-layer issues and route accordingly.</p></li><li><p>Escalate confirmed defects or complex issues to the product or engineering team with full documentation and reproducibility steps.</p></li></ul><p>Communication & Reporting</p><ul><li><p>Communicate incident status and resolution updates clearly to end users and relevant stakeholders.</p></li><li><p>Maintain accurate records of incident trends, recurring issues, and resolution times.</p></li><li><p>Contribute to knowledge base articles and support documentation.</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>2–4 years of experience in enterprise application support at L1/L2 level.</p></li><li><p>Strong Linux command-line skills for log analysis and process-level diagnostics.</p></li><li><p>Ability to interpret and analyze application logs, stack traces, and error outputs.</p></li><li><p>Familiarity with APIs (REST) and distributed system architectures.</p></li><li><p>Experience with ITSM tools and structured incident management workflows (e.g., ServiceNow, JIRA Service Management).</p></li><li><p>Strong attention to detail and commitment to accurate incident documentation.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred Skills</p><ul><li><p>Exposure to web application technologies and basic understanding of database queries (SQL).</p></li><li><p>Familiarity with monitoring and log aggregation tools (e.g., ELK Stack, Splunk, Graylog).</p></li><li><p>Experience supporting government or public sector technology platforms.</p></li><li><p>Ability to work calmly and effectively under pressure during high-priority incidents.</p></li><li><p>Strong interpersonal and written communication skills for cross-team coordination.</p></li><li><p>Languages: English, French and Arabic is mandatory given the Morocco deployment context and end-user communication requirements.</p></li></ul><p>Domain Knowledge (Preferred)</p><p>Public Safety & Law Enforcement Systems: Prior experience supporting applications used in national security, border control, or law enforcement environments is highly desirable. Sensitivity to data confidentiality and security protocols is essential for this role.</p><p>Digital Identity & Document Processing Systems: Familiarity with applications related to identity verification, biometric enrollment, travel document processing, or population register management is a strong differentiator within the DGSN Morocco program context.</p><p>Compensation & Benefits</p><ul><li><p>Competitive salary aligned with Morocco market benchmarks.</p></li><li><p>Health insurance coverage per local labor law.</p></li><li><p>Annual leave entitlement per local labor law.</p></li><li><p>Shift and on-call allowances where applicable.</p></li><li><p>Professional development and ITSM certification support.</p></li><li><p>Opportunity to contribute to a high-impact national public safety transformation program.</p></li></ul><p></p></section>
<p>Definition of commercial and marketing strategy: Develop and implement the commercial strategy in line with the group's objectives and sustainable development challenges. Identify high-potential markets (communities, industrialists, private operators, key accounts). Develop integrated water-waste offers and innovative solutions (recycling, reuse, circular economy, digitalization of services). Manage public and private tenders, in conjunction with the technical and legal departments. Ensure competitive and regulatory intelligence in the environmental sectors.</p><p>Customer development and loyalty: Consolidate relationships with strategic clients (communities, industrialists, developers, institutions). Ensure customer satisfaction, service quality, and contract renewal. Conduct complex negotiations and secure margins and contractual commitments.</p><p>Financial monitoring and recovery: Monitor invoicing and recovery in conjunction with the finance department. Implement indicators for monitoring cash receipts and payment delays. Participate in the resolution of commercial disputes and the securing of financial flows. Raise awareness and support sales teams on cash culture and client risk management.</p><p>Marketing strategy: Define and deploy the marketing plan in line with group priorities (innovation, circular economy, carbon neutrality). Promote the company's offers and references through targeted campaigns and digital tools. Promote the company's brand image as a major player in sustainable development and integrated resource management.</p><p>Management and internal coordination: Manage sales and marketing teams (objective setting, support, skills development). Work in close collaboration with the operations, activities, legal, and finance departments. Manage the commercial and marketing budget and ensure reporting to senior management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Technical skills: Excellent knowledge of water, sanitation, and waste management professions. Mastery of public markets, DSP, PPP, and concession models. Solid foundations in financial management, invoicing, and recovery. Confirmed skills in strategic and digital marketing. Mastery of CRM, market analysis, and business development tools.</li></ul>