وظائف موظف حجز في المغرب

<p>Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system. Responsibilities: To determine the suppliers required for the operations of each trip, including the allocation of rooms.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong></p><br><p>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.</p><br><p>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor.</p><br><p>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/</p><br><p><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p><strong>Votre rôle&nbsp;:</strong></p><br><p>Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter&nbsp;:</p><br><ul><li>Offrir un service exceptionnel, amical et engageant</li><li>Assister le client dans la réservation de son séjour en recueillant les informations nécessaires</li><li>Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités</li><li>Gérer les réservations de groupe en liaison avec l’équipe commerciale</li><li>Gérer la commission en collaboration avec le superviseur</li><li>Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><p><strong>Votre expérience et vos compétences incluent :</strong></p><br><ul><li>Qualité de service client essentielle ; une expérience similaire est un plus</li><li>Maîtrise du logiciel Opera ou équivalent</li><li>Bonne communication et capacité à gérer les conflits</li><li>Maîtrise de l'Anglais, le français et l’arabe</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong></p><br><p>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Your role: Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, friendly, and engaging service; Assisting clients with their bookings by gathering necessary information; Maximizing room occupancy and revenue, in line with sales strategies, while regularly monitoring availability; Managing group bookings in conjunction with the sales team; Managing commissions in collaboration with the supervisor; Possessing strong interpersonal skills, you will build customer loyalty and maintain client histories. Other duties as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Excellent customer service is essential; similar experience is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >My mastery of Opera software or equivalent</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication and conflict management skills</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of English, French and Arabic</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing &amp; Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS &amp; Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The consultant will be responsible for:</p><br><br><ul><li>Implementing the Amadeus Outpayce payment solution for our clients.</li><li>Maintaining and developing already deployed solutions. This model requires a high level of autonomy, a results-oriented approach, and the ability to deliver according to precise commitments.</li><li>Collecting client needs and translating them into configuration tasks.</li><li>Carrying out end-to-end implementations (configuration, testing, training, go-live).</li><li>Ensuring maintenance and advanced support for existing solutions.</li><li>Collaborating with internal teams and clients across different time zones (Americas -&gt; Asia).</li><li>Producing the expected deliverables within the DBS model.</li></ul> <br> Required profile : <p>Master's degree (Bac+5) in computer science with less than one year of experience.</p><br><br><p><strong>Required Skills</strong></p><br><br><ul><li>Experience in payments / fintech: cards, authorization, capture, refund, PSPs, tokenization, FX.</li><li>Knowledge of the travel tech sector (airlines, hospitality, travel sellers) - a plus.</li><li>Proficiency in Salesforce (strong plus).</li><li>Knowledge of ServiceNow (strong plus).</li><li>Experience with Amadeus or Amadeus tools (Win@proach) - appreciated</li><li>Very autonomous, results-oriented, able to work under pressure.</li><li>Excellent communication and collaborative spirit.</li><li>Fluent English (written and spoken). French or Japanese are a plus.</li></ul> <br><br> </div>

<p><strong>Employees needed for a travel agency in Casablanca</strong></p><p>A travel agency specializing in Umrah services and flight bookings is looking for serious employees to join the team.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li>Reception of clients and responding to inquiries</li><li>Assistance in preparing booking files (flight tickets, Umrah)</li><li>Communication with clients by phone and WhatsApp</li><li>Basic administrative tasks</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>No prior experience required</li><li> seriousness and punctuality</li><li>Willingness and desire to learn</li><li>Good treatment of clients</li><li>Proficiency in Arabic (French is an added advantage)</li><li>Basic computer skills (Word, Excel, Internet)</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Additional Information: <br>This hotel is owned and operated by an independent franchisee, <br>STE Le Palais Paysan SARL<br>.<br>The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.<br>Job Summary<br>Assistant Manager – Revenue &amp; Sales<br>is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.<br>Key Responsibilities<br>Revenue &amp; Inventory Management<br>Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability. <br>Maintain accurate and up-to-date reservation system information at all times. <br>Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels. <br>Execute sales and revenue strategies within reservation and sales systems. <br>Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner. <br>Reporting &amp; Forecasting Support <br>Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue. <br>Assist the Director of Revenue with weekly and monthly forecasting activities. <br>Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings. <br>Reservations &amp; Customer Service<br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Sales <br>Process all reservation requests, modifications, and cancellations accurately and efficiently. <br>Drive customer loyalty by delivering service excellence throughout every guest interaction. <br>Accommodate, document, and follow up on special guest requests. <br>Answer guest inquiries regarding room types, rates, hotel facilities, and services. <br>Apply effective upselling and sales techniques to maximize revenue opportunities. <br>Input, access, and manage data accurately within the reservation system. <br>Ensure correct reservation coding, rate application, and room type designation. <br>Training &amp; Collaboration<br>Provide regular reservations system and process training for Front Office associates. <br>Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives. <br>Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets. <br>Qualifications &amp; Skills<br>Required<br>Proven experience in Front Office and/or Reservations within a hotel environment. <br>Strong sales and revenue optimization skills. <br>High level of attention to detail and accuracy. <br>Advanced knowledge of Opera PMS. <br>Excellent communication and customer service skills. <br>Strong analytical and reporting skills <br>Preferred<br>Experience working with Marsha and Empower Reservations systems. <br>Experience with the One Yield RMS (or similar, if no Marriott experience) <br>Basic knowledge of MarRFP or similar platforms (e.g., Lanyon). <br>Familiarity with One Source and CVENT. <br>Previous exposure to revenue management or distribution environments. <br>Personal Attributes<br>Results-driven with a strong commercial mindset. <br>Organized, proactive, and able to manage multiple priorities. <br>Team player with the ability to collaborate across departments. <br>Guest-focused with a passion for service excellence. <br>This company is an equal opportunity employer.<br>frnch1<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<p>Toogo is looking for a Mobile Developer to help build and maintain our rider and driver applications. You will work on features used daily by thousands of users, including ride booking, live tracking, driver matching, payments, notifications, and in-app communication. We're looking for a developer with 1 to 2 years of experience who is eager to learn, take ownership, and contribute to a fast-growing mobility platform.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 to 2 years of experience in mobile application development.</li><li>At least one application published on the App Store and/or Google Play.</li><li>Ability to work independently and deliver features from development to testing.</li><li>Good knowledge of Swift.</li><li>Experience with UIKit and/or SwiftUI.</li><li>Familiarity with Storyboards and XIBs.</li><li>Good knowledge of Java.</li><li>Understanding of Android Activities, Fragments, and lifecycle.</li><li>Experience with Retrofit.</li><li>Experience integrating REST APIs.</li><li>JSON handling and authentication.</li><li>Understanding of networking best practices.</li><li>Experience with Google Maps SDK and/or MapKit.</li><li>User location, markers, routes, and location-based features.</li><li>Firebase Cloud Messaging and/or OneSignal.</li><li>Experience with WebSockets or Socket.IO is a plus.</li><li>Ability to investigate and resolve application issues.</li><li>Understanding of interactions between mobile applications and backend services.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Ressources humaines - Talent acquisition</p><br><br><p>Chargé(e) Développement RH</p><br><br><p>CDI</p><br><br><p>Employé administratif</p><br><br><p>Temps complet</p><br><br><p>Recrutement &amp; Image Employeur : <br>- Identifier, recueillir et analyser les besoins en recrutement auprès des managers<br>- Souring et attraction des talents : déployer des stratégies de sourcing (jobboards, réseaux professionnels, etc..), diffuser les offres, développer et animer un vivier de candidats qualifiés, et promouvoir la marque employeur<br>- Préqualification et entretiens RH : trier et préqualifier les candidatures, conduire les entretiens RH, évaluer l'adéquation des candidats aux postes et assurer le suivi des candidatures<br>- Suivi des KPI'S de recrutement et contribuer à l'amélioration continue des pratiques et outils<br>- Développer et promouvoir la marque employeur en interne et en externe et renforcer l'attractivité de Safran Aerosystems Morocco auprès des jeunes talents et profils expérimentés<br>- Participer aux Forums d'emploi et organiser des visites usines pour étudiants<br>Assistanat RH &amp; Travel Management<br>- Organisation des voyages : demande VISA, réservations transports, hébergements, services associés<br>- Rechercher les fournisseurs, mise en concurrence dans son périmètre en respectant les process group<br>- Gestion des achats RH- Direction<br>Actions Sociales<br>Participer en coordination avec le RRH, au déploiement des événements du calendrier social</p><br><br><p>Bac+5 <br>Expérience plus de 3 ans,<br>Maitrise des outils bureautique <br>Maitrise de la langue française </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Main Responsibilities: </strong></p><br><br><p>• Assist the Director in managing their schedule (planning appointments, travel, meetings).<br>• Organize meetings, draft agendas, minutes, and correspondence.<br>• Filter phone calls and manage correspondence, including letters, emails, and other requests.<br>• Coordinate travel (booking tickets, accommodation, itineraries).<br>• Manage the filing and archiving of general management documents.<br>• Manage relationships with clients, suppliers, and external partners, respond to their requests, and ensure the organization of events or visits.<br>• And any other tasks in line with the requested profile.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>Required Education and Skills: </strong></p><br><br><p>• State diploma equivalent to a Bac+2 or Bac+3 in Management, Economics, Executive Assistance, or similar.<br>• Minimum of 3 years of experience in Executive Assistance or a similar role.<br>• Excellent command of computer tools (Microsoft Office).</p><br><br><p><strong>Desired Personal Traits: </strong></p><br><br><p>• Excellent oral and written communication skills.<br>• Discretion and ability to manage confidential information.<br>• Sense of organization, rigor, and autonomy.<br>• Good ability to work in a team and interact with different departments.<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p> </p> <p> </p> <div> <div> <div> <p> <u><font dir="auto" ><font dir="auto" ><b>PRIMARY OBJECTIVE:</b></font></font></u> <span> </span> </p> </div> <div> <p> <span><font dir="auto" ><font dir="auto" >The Spa Receptionist ensures an excellent welcome to clients, organizes the link for treatment bookings between clients and spa therapists.</font></font></span> </p> </div> <p> </p> <p> <u><font dir="auto" ><font dir="auto" >PRIMARY FUNCTIONS:</font></font></u> </p> </div> <div> <p> </p> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >She will be constantly concerned with the quality of her work and customer satisfaction.</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Assisting clients with their needs and expectations</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >She must have a smile, be friendly.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Impeccable attire and makeup</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >She will have a keen sense of hygiene and safety.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensuring the proper upkeep and atmosphere of the institute's reception area:</font></font></span> </p> </li> </ul> </div> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Cleanliness</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >The scents</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Background music</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Marketing the services provided at the Spa</font></font></span> </p> </li> </ul> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Mastering the different benefits</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure the proper implementation of cabin schedules</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure compliance with hygiene rules</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Report any anomalies, malfunctions or remarks to the manager and/or assistant in the logbook (handover register).</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >manage the booking schedule for the different services</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure that all services are invoiced (no exceptions are permitted).</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Ensure that the evening closing is correct and properly recorded on the system.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >To ensure product collection in the absence of the responsible assistant.</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >ensuring the proper management of skincare products:</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >use collection and transfer vouchers for any product from the conomat.</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Please respect the collection times on Monday and Friday.</font></font></span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <u><font dir="auto" ><font dir="auto" ><b>SECONDARY MISSIONS:</b></font></font></u> </p> </div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Adhere to Four Seasons Standards</font></font></span> </p> </li> </ul> </div> </div> <div> <div> <ul> <li> <p> <span><font dir="auto" ><font dir="auto" >Respect hygiene and safety standards</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Participate in departmental meetings</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >To demonstrate a high level of ethics, integrity and professionalism in all situations</font></font></span> </p> </li> <li> <p> <span><font dir="auto" ><font dir="auto" >Working in harmony with colleagues and superiors</font></font></span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for a Senior Reservation Agent to join our team in Marrakech, Morocco on a full time, permanent basis.</p><p>In this role, you'll be at the heart of delivering exceptional travel experiences, ensuring accommodation, transport, activities and other travel services are secured accurately and efficiently across a diverse portfolio of destinations. Working closely with suppliers, operational teams and the Reservation Supervisor, you'll play a key role in supporting the smooth and profitable operation of our reservations function.</p><p>The team is supporting a growing and increasingly complex portfolio of trips, including destinations across Eastern Europe, the Nordics, Greenland and Iceland, while also taking on additional UK operational support. This role would suit someone who enjoys managing a high volume of bookings, building strong supplier relationships and confidently balancing multiple priorities in a fast-paced travel environment. You'll also provide day-to-day support to Reservation Agents, helping maintain high standards of accuracy and service across the team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience within the tourism or hospitality industry, particularly within reservations, sourcing or supplier management</li><li>Knowledge of trip operations across FIT, tailor-made, MICE and/or small group travel</li><li>Experience working with DMCs and tourism suppliers</li><li>Strong ability to build and maintain supplier relationships while negotiating competitive rates and services</li><li>Experience using travel-related systems and Microsoft Office applications, including Excel</li><li>Strong written and verbal communication skills in both English and French (additional European languages are highly regarded)</li><li>Experience managing high-volume bookings, multiple competing priorities and complex operational requirements with exceptional attention to detail</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are excited to offer a unique opportunity for Dutch Speaking Customer Support Representatives to work for Booking.<br>com with a paid relocation package to Athens, Greece.<br> This role is perfect for individuals who are fluent in Dutch and passionate about providing excellent customer service within the travel and hospitality industry.<br> Key Responsibilities Provide outstanding customer support to Dutch-speaking customers using Booking.<br>com’s platform via phone, email, and chat.<br> Assist clients with booking inquiries, modifications, cancellations, and other service-related questions.<br> Resolve customer complaints and issues efficiently to maintain high customer satisfaction.<br> Maintain accurate records of customer interactions in the CRM system.<br> Collaborate with internal teams to ensure seamless customer experience.<br> Stay informed about Booking.<br>com’s products, services, and policies to provide accurate assistance.<br> Competitive monthly salary 2 Extra salaries per year Fully paid relocation package Airport pick-up Fully paid training Health Insurance Continuous support before and during your stay in Greece provided by residents of Greece And many other benefits!<br> Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.<br> Excellent communication and problem-solving skills.<br> Ability to manage multiple tasks and work efficiently in a fast-paced environment.<br> Familiarity with CRM systems and booking platforms is a plus.<br> Strong customer-oriented mindset and ability to work both independently and as part of a team.<br> No experience needed, but willingness to learn!<br> Willingness to relocate to Athens, Greece, with paid relocation support provided.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Spa Manager is responsible for the day-to-day management of the spa, supervising the teams, ensuring an excellent guest experience, and achieving financial targets. They embody Fairmont's service standards and strive to create a serene, luxurious, and wellness-focused environment for guests.</font></font></p><p><font dir="auto" ><font dir="auto" >Main Responsibilities</font></font></p><p><font dir="auto" ><font dir="auto" >1. Operations Management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Supervise all Spa operations (treatments, reception, changing rooms, wellness areas).</font></font></li><li><font dir="auto" ><font dir="auto" >To ensure the proper functioning of the facilities and to guarantee a clean, safe and harmonious environment.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure compliance with protocols, quality standards and hygiene norms.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >2. Leadership &amp; Management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Recruit, supervise, motivate and train the teams (therapists, spa receptionists, scrubbers, coaches).</font></font></li><li><font dir="auto" ><font dir="auto" >To define schedules, performance objectives and to evaluate skills.</font></font></li><li><font dir="auto" ><font dir="auto" >To foster a positive, collaborative and respectful work environment.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >3. Customer Experience</font></font></p><ul><li><font dir="auto" ><font dir="auto" >To guarantee impeccable, personalized service quality in accordance with Fairmont standards.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage complaints diplomatically and offer customer satisfaction-oriented solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Implement exceptional customer journeys in synergy with other departments (hotels, accommodation, catering).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >4. Strategy &amp; Performance</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Define and monitor the profitability, revenue and cost objectives of the Spa.</font></font></li><li><font dir="auto" ><font dir="auto" >Analyze the key indicators (cabin occupancy rate, revenue per treatment, customer satisfaction).</font></font></li><li><font dir="auto" ><font dir="auto" >To develop attractive commercial offers and strategic partnerships.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >5. Development of the Supply</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure the Spa menu is updated in line with wellness trends.</font></font></li><li><font dir="auto" ><font dir="auto" >Launching new treatments, products or rituals in collaboration with partner brands.</font></font></li><li><font dir="auto" ><font dir="auto" >Working in conjunction with marketing to promote the Spa to internal and external clients</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education &amp; Experience</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Diploma in hotel management, aesthetics, wellness or similar fields.</font></font></li><li><font dir="auto" ><font dir="auto" >Significant experience (minimum 5 years) in managing a luxury spa.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in a high-end hotel environment is highly valued.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Technical Skills</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of high-end service standards (Forbes, LQA).</font></font></li><li><font dir="auto" ><font dir="auto" >Good skills in financial management, KPI analysis and sales.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of spa booking software (SpaSoft, Book4Time).</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Skills &amp; Qualities</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Natural leadership, a sense of listening and setting a good example.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong customer focus and attention to detail.</font></font></li><li><font dir="auto" ><font dir="auto" >Creativity, innovation and a passion for well-being.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent presentation, interpersonal skills and diplomacy.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>RFR Customer &amp; Operations Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>RFR Customer &amp; Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this RFR Customer &amp; Operations Specialist position </strong></p><br><br> <ul> <li>You will own and maintain country road freight tariffs with carriers in line with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong relationships with stakeholders.</li> <li>You will drive optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure they are conducted with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network teams and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide support and follow-up to Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates to Sales and Customer Service teams for all types of road freight cargo.</li> <li>You will negotiate and procure the best available market rates.</li> <li>You will execute global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where required.</li> <li>You will execute operational shipments from customer booking through carrier booking, shipment movement, billing, and system updates while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carrier utilization aligns with company policies while maximizing profitability.</li> <li>You will provide customers with full shipment visibility and ensure cargo movements comply with all customs requirements and regulations.</li> <li>You will maintain excellent relationships with DGF EU and Freight EU teams to support efficient rate procurement and operational execution</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Deep knowledge of Road freight forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> <li>• Improvide department profitability by improving procurement of rates from carriers</li> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> <br>#LI-MEA</p><br><br><br> </div>

<div><p><strong>RFR Customer & Operations Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>RFR Customer & Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this RFR Customer & Operations Specialist position </strong></p> <ul> <li>You will own and maintain country road freight tariffs with carriers in line with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong relationships with stakeholders.</li> <li>You will drive optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure they are conducted with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network teams and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide support and follow-up to Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates to Sales and Customer Service teams for all types of road freight cargo.</li> <li>You will negotiate and procure the best available market rates.</li> <li>You will execute global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where required.</li> <li>You will execute operational shipments from customer booking through carrier booking, shipment movement, billing, and system updates while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carrier utilization aligns with company policies while maximizing profitability.</li> <li>You will provide customers with full shipment visibility and ensure cargo movements comply with all customs requirements and regulations.</li> <li>You will maintain excellent relationships with DGF EU and Freight EU teams to support efficient rate procurement and operational execution</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Deep knowledge of Road freight  forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> <li>• Improvide department profitability by improving procurement of rates from carriers</li> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul>     <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>RFR Customer &amp; Operations Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>RFR Customer &amp; Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this RFR Customer &amp; Operations Specialist position </strong></p><br><br> <ul> <li>You will own and maintain country road freight tariffs with carriers, ensuring rates remain valid and updated in accordance with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong working relationships with stakeholders.</li> <li>You will drive the development of optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating purposes.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure effective engagement with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network partners and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide pricing support while coordinating closely with Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates for all types of road freight cargo to support Sales and Customer Service teams.</li> <li>You will negotiate and procure the most competitive rates available in the market.</li> <li>You will support the execution of global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where necessary to improve service quality and efficiency.</li> <li>You will execute operational shipments assigned to you, managing the process from customer booking through carrier booking, billing, and system updates, while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure the timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carriers are utilized in accordance with defined policies while maximizing profitability for the company.</li> <li>You will provide customers with full shipment visibility and ensure all movements comply with applicable customs regulations and compliance requirements.</li> <li>You will maintain strong working relationships with DGF EU and Freight EU teams to support rate procurement and operational activities effectively.</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Deep knowledge of Road freight forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> </ul> <ul> <li>Improvide department profitability by improving procurement of rates from carriers</li> </ul> <ul> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> <br>#LI-MEA</p><br><br><br> </div>

<div><p><strong>RFR Customer & Operations Specialist</strong></p>   <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>   <p>DHL Global Forwarding has an opening for <strong>RFR Customer & Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p> <p><strong><em>Join us in connecting people and improving lives!              </em></strong></p>     <p><strong>In this RFR Customer & Operations Specialist position </strong></p>   <ul> <li>You will own and maintain country road freight tariffs with carriers, ensuring rates remain valid and updated in accordance with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong working relationships with stakeholders.</li> <li>You will drive the development of optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating purposes.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure effective engagement with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network partners and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide pricing support while coordinating closely with Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates for all types of road freight cargo to support Sales and Customer Service teams.</li> <li>You will negotiate and procure the most competitive rates available in the market.</li> <li>You will support the execution of global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where necessary to improve service quality and efficiency.</li> <li>You will execute operational shipments assigned to you, managing the process from customer booking through carrier booking, billing, and system updates, while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure the timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carriers are utilized in accordance with defined policies while maximizing profitability for the company.</li> <li>You will provide customers with full shipment visibility and ensure all movements comply with applicable customs regulations and compliance requirements.</li> <li>You will maintain strong working relationships with DGF EU and Freight EU teams to support rate procurement and operational activities effectively.</li> </ul>   <p><strong>Qualifications & Experience</strong></p> <ul> <li>Deep knowledge of Road freight  forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> </ul> <ul> <li>Improvide department profitability by improving procurement of rates from carriers</li> </ul> <ul> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul>     <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul>     <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who We Are<br>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.<br>What You'll Do<br><strong>Learning &amp; Capability Building</strong><br><ul><li><strong>Administer the SABA / LMS platform:</strong> keep learning content up to date, manage enrolments, and maintain accurate learner access.</li><li><strong>Track the follow-up of individual training and development action plans defined after career/performance discussions,</strong> ensuring records and next steps are accurately maintained.</li><li><strong>Own the reporting and tracking of mandatory and local trainings,</strong> in close coordination with the Core HR Manager.</li><li><strong>Administer and analyze training feedback,</strong> and help translate insights into concrete improvements to the learning offer.</li><li><strong>Coordinate training communications:</strong> announcements, reminders, and supporting materials for local sessions.</li><li><strong>Contribute to the operational delivery of regional trainings organized locally,</strong> ensuring smooth day-to-day execution.</li><li><strong>Provide logistical support for local trainings:</strong> scheduling, room bookings, trainer coordination, and preparation of materials.</li><li><strong>Coordinate with the Africa L&amp;D team and international colleagues</strong> to align local delivery with regional and global initiatives.</li><li><strong>Support the roll-out of global Learning &amp; Capability Building action plans,</strong> adapting them to fit our local priorities.</li><li><strong>Help build and animate our pool of trainers:</strong> create connections with potential trainers, encourage their engagement, and contribute to initiatives that recognize their contribution.</li><li><strong>Administer and maintain training tracking and monitoring platforms,</strong> ensuring accurate and up-to-date records.</li><li><strong>Track the local Learning &amp; Capability Building budget,</strong> following up on vendor invoices and costs for local trainings.</li><li><strong>Maintain Learning &amp; Capability Building KPIs and dashboards,</strong> such as completion and participation rates, to inform decisions.</li><li><strong>Manage the process for external training requests:</strong> collect requests, coordinate approvals, and track follow-up.</li></ul><br><strong>Collaboration with Onboarding &amp; Integration</strong><br><ul><li>Work in close, day-to-day coordination with the colleague in charge of onboarding and integration, to ensure a coherent Learning &amp; Capability Building journey for new joiners.</li><li>Share relevant updates and materials to support onboarding sessions when needed.</li></ul><br><strong>Core HR Support</strong><br><ul><li>Beyond Learning &amp; Capability Building, you will be a versatile contributor to the Core HR team, lending your support on initiatives such as employee experience and programs, internal communication, affiliation, or office life as priorities evolve.</li><li>Support the Core HR Manager on day-to-day operational tasks across the broader HR scope, as needed.</li><li>Help prepare materials, reports, and dashboards for HR-related meetings.</li></ul><br>What You'll Bring<br><ul><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Strong organizational and execution skills:</strong> you handle multiple priorities with ease, plan ahead, and ensure every detail is in place — from training logistics to onboarding setup</li><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Operational excellence:</strong> you are hands-on, efficient, and reliable in managing logistics (room bookings, calendar coordination, IT requests, vendor follow-up, catering, etc.)</li><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Excellent written and verbal communication skills</strong>, with the ability to engage with diverse stakeholders including senior leaders, trainers, new hires, and vendors</li><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Ability to coordinate and run events end-to-end</strong> — whether it is a Welcome Week, an internal training, or a team celebration — always ensuring smooth execution and great experience</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>High attention to detail and accuracy:</strong> you take pride in doing things right the first time, and in maintaining clear documentation and processes</li><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Strong sense of ownership:</strong> you follow through, proactively identify what needs to be done, and take initiative to improve how things are run</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Comfortable with internal tools and platforms</strong>, and eager to learn and optimize them to support smoother operations.</li><li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>Collaborative and service-minded:</strong> you enjoy being a go-to person, supporting others, and creating a positive, inclusive employee experience.</li><li>&nbsp;&nbsp;&nbsp;&nbsp;<strong>Resilient and resourceful:</strong> you stay calm when plans change, ask for help when needed, and always find a way to get things done.</li><li>&nbsp;&nbsp;&nbsp;<strong>Genuine enjoyment of connecting with people:</strong> you are comfortable initiating relationships, building your network, and using your influence to bring others on board (for example, to help grow our pool of trainers).</li></ul><br>Who You'll Work With<br>This opportunity will take place in Casablanca, a fast-growing office with 350+ employees and multiple teams…<br>You will evolve in a fast paced and dynamic environment where you will have plenty of opportunity to learn and interact with talented people from diverse backgrounds.<br>We are looking forward to welcoming a new talented asset to our HR team !<br>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. Click here for more information on E-Verify.<br> <br> </div>