معلم حاسب الى - أغادير المغرب

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The technical support customer service representative's primary role is to remotely collect and process requests from users experiencing difficulties with computer equipment. Reporting to the team leader, their mission involves resolving technical operational and maintenance issues by addressing questions and providing technical solutions while adhering to quality and time constraints. Before assuming this role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of French, with strong oral and written communication skills. Good listening and guidance skills. Good diagnostic and analytical abilities. Successful completion of relevant technical training. Required experience. Experience in technical support is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The technical support customer service representative's main mission is to remotely collect and process requests from users experiencing difficulties with computer equipment. Reporting to the team leader, their mission consists of resolving technical operating and maintenance problems by addressing questions and providing technical solutions while adhering to quality and time constraints. Before assuming this role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong listening and guidance skills. Good diagnostic and analytical abilities. Successful training relevant to the required technical skills. Required experience. Experience in technical support is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The technical support customer service representative's primary mission is to remotely collect and process requests from users experiencing difficulties with computer equipment. Reporting to the team leader, their role involves resolving technical operational and maintenance problems by addressing questions and providing technical solutions while adhering to quality and time constraints. Before assuming this role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfect command of the French language, with excellent oral and written communication skills. Strong listening and guidance skills. Good diagnostic and analytical abilities. Successful training relevant to the required technical skills. Experience in technical support is desirable.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and maintain IT infrastructure, including servers, networks, and storage systems. Monitor system performance and troubleshoot issues to minimize downtime. Implement and maintain IT security measures to protect company data and assets. Develop and implement IT operational procedures and documentation. Collaborate with cross-functional teams to optimize IT service delivery. Manage cloud computing environments and ensure proper resource allocation. Implement automation solutions to improve efficiency and reduce manual tasks.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree in Computer Science, Information Technology, or a related field. 1 year of experience in IT operations, preferably in a corporate environment. Strong knowledge of IT infrastructure management and network administration. Proficiency in system monitoring, troubleshooting, and performance optimization. Experience with cloud computing platforms such as AWS or Azure. Solid understanding of IT security best practices and their implementation.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deployment and management of the CMMS (Computerized Maintenance Management System).&nbsp;</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Deployment and monitoring of the maintenance policy through key indicators: -OEE, FPY, load/capacity, MTTR, MTBF.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of a multidisciplinary team composed of engineers, technicians and blueprinters, as well as external service providers.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Development and maintenance in operational condition of the industrial equipment and tools.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of investments and purchases related to industrial resources. Design and industrialization of non-catalog resources and specific tooling, including the drafting of specifications.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Securing production resources through the management of spare parts, alternative resources, services and maintenance contracts, as well as the implementation of business continuity plans.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Enrichment and updating of experiment plans and failure trees.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing the launch of the One Safran Maintenance project.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guarantee of metrology and monitoring of measuring equipment on site.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bac + 5 ing nieur</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">10+ years of experience in a similar position with team management</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Industrial, aeronautical or automotive sector</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Man of the field</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Preferred electronic profile</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Synthesis spirit</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Orient is starving</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent computer skills</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead and manage a team of IT operations professionals, providing guidance, coaching, and performance evaluations. Develop and implement IT strategies aligned with the organization's goals and objectives. Oversee the management and maintenance of the IT infrastructure, including networks, servers, and cloud systems. Ensure the availability, performance, and security of IT services and systems. Implement and maintain IT service management (ITSM) processes and best practices.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interested? Apply now. All jobs. For the sake of linguistic simplicity and readability, only the masculine form is used in the text. LEONI processes your application data in a uniform IT system within the company and uses foreign service providers. By submitting your application, you agree to this procedure. LEONI guarantees compliance with data protection regulations.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Master's degree in Computer Science, Information Technology, or a related field (5 years of higher education). Minimum of 5 years of experience in IT operations, including at least 2 years in a leadership role. Strong knowledge of IT infrastructure management, including networks, servers, and cloud computing platforms. Expertise in implementing and maintaining ITSM frameworks and best practices.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a Python developer to maintain and develop an existing business application. This application manages operational processes, assigns and tracks tasks, imports data, and generates dashboards.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and maintain backend functionalities using Python and Django.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Correct the anomalies and progressively improve the existing code.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain PostgreSQL data models and migrations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and secure Excel imports and exports.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain asynchronous treatments with Celery and Redis.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developing APIs with Django REST Framework.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">write and maintain automated tests.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in code reviews and production deployments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide occasional support to the frontend.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnose incidents and propose sustainable solutions.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical environment:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Python and Django.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">PostgreSQL.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Celery and Redis.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Django REST Framework.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Data processing tools and Excel files.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">HTML, SCSS, JavaScript, HTML and Bootstrap.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Docker and Nginx.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">CI/CD with GitHub Actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">AWS and Terraform cloud infrastructure.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Django and Cypress tests.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Very good level in French</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Very good level of English</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma of a Bac+5 in engineering school or equivalent university degree with a specialization in computer science, or demonstrating equivalent significant experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: 0-1 year</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential skills:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">DevOps</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Practice of automated testing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand an existing business application.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Autonomy, rigor and analytical skills.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Valued skills:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Celery and Redis.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excel file processing or ETL pipelines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Django REST Framework.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">JavaScript, HTML and Bootstrap.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">GitHub Actions or other CI/CD solution.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">AWS and Terraform.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sentry.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SharePoint or Microsoft Graph.</font></font></li></ul>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The UX Business Analyst acts as the interface between business challenges, user needs, and the product and technical teams. Their role is to understand business issues and usage patterns, translate them into functional requirements and relevant user experiences, and then support their implementation through to validation. They thus contribute to designing useful, simple, accessible digital products and services that are aligned with business objectives.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></h4><ol><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business needs analysis: Gather and analyze needs from business units and stakeholders. Identify challenges, constraints, objectives, and success criteria. Facilitate scoping and requirements gathering workshops. Map business processes and identify pain points. Challenge requests to uncover the true need behind the proposed solution. Formalize functional requirements and business rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX Analysis and Research: Understand user needs, behaviors, and pain points. Prepare and conduct user interviews, workshops, and tests. Analyze available quantitative and qualitative data. Perform benchmarking and competitive analysis. Build or refine user personas, user journeys, and customer/user journey maps. Identify pain points and opportunities for improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Functional and UX Design: Design user journeys and workflows. Define the functional architecture and information organization. Create wireframes, prototypes, and functional mockups. Translate user and business needs into concrete functionalities. Participate in defining and prioritizing the backlog. Collaborate with UX/UI Designers when the role is shared within the team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Specifications and Delivery: Write user stories, functionalities, business rules, and acceptance criteria. Maintain functional documentation. Participate in Agile ceremonies. Support developers during the implementation phase. Answer functional questions and clarify requirements. Participate in functional acceptance testing and user testing. Verify the solution's compliance with the stated requirements.</font></font></li></ol><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (or equivalent) in Computer Science, Engineering, UX, Digital Technology, or a related field. Minimum 5 years of experience in Business Analysis, Product, UX, or functional consulting. Experience with digital products or services. Excellent analytical and synthesis skills. Strong communication and interpersonal skills. Ability to communicate effectively with both business stakeholders and technical teams. Critical thinking and the ability to challenge requirements. User-centric and results-oriented. Autonomous, curious, and able to work in a cross-functional environment.</font></font></p><h4><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Research skills:</font></font></h4><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">UX: User research, user journeys, personas, user testing, wireframing and prototyping, design thinking...</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Product &amp; Agile: Product Discovery, Backlog Management and Prioritization, Product/Design/Tech Collaboration, Product Culture and Results Orientation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: Figma, Jira/Confluence. Knowledge of analytics tools is a plus.</font></font></li></ul>