وظائف مندوب مبيعات ميدانى - الدار البيضاء المغرب

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Customer Service Representative Team Leader<p> </p> <p> </p> <b>Job Description:</b> <div> <b>About US:</b> </div> <div> <div> <div> <div> <p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p> <p>As part of our company s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p> <p> </p> <p> <b>What you will be doing at ARROW</b> </p> <p> <b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p> <p> </p> <p> <b>Customer Service Team Leader Arrow Electronics</b> </p> <p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p> <p> <b>Key Responsibilities:</b> </p> <ul> <li> <p>Coach, train, and support the CSR team to drive performance and engagement</p> </li> <li> <p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p> </li> <li> <p>Oversee team performance and conduct annual appraisals</p> </li> <li> <p>Optimize and implement processes to enhance customer experience and sales support</p> </li> <li> <p>Handle transition management and coordinate quality-related issues</p> </li> </ul> <p> <b>Team Responsibilities Under Your Supervision:</b> </p> <ul> <li> <p>Manage order-to-invoice cycle and order management</p> </li> <li> <p>Ensure timely communication with customers and suppliers, providing post-sales support</p> </li> <li> <p>Drive on-time delivery and manage backlog changes in line with business goals</p> </li> <li> <p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p> </li> <li> <p>Oversee customer reserved inventory and maintain operational efficiency</p> </li> </ul> <b>Who are we looking for?</b> Typically you would have <b>3-5 years of previous experience in Customer Service area,</b> <p> Advance level of English plus one of the following languages in advance level, Spanish.</p> <p> Great communication and coordination skills,</p> <p> Good knowledge of MS Office</p> <p> Excel Knowledge in advanced level</p> <p> Excellent organizational skills and professional can do &amp; proactive attitude,</p> <p> Ability to handle demanding situations,</p> <p> Customer Service oriented mindset, proactive and innovative,</p> <p> Supply Chain and people management experience will be an advantage.</p> <p> </p> <b>What is in it for you?</b> Full Permanent contract, <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a <b>friendly work atmosphere</b>,</p> <p> Fast recruitment process,</p></div></div></div></div></div></section>

<p>Principal Accountabilities Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.</p> <p>Job Complexity Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions</p><p><strong>Desired Candidate Profile</strong></p><p>Experience / Education Typically requires a 2 year degree and 3 5 years of experience or High school graduate with equivalent related experience. May require specific certifications.</p>

<p>Develop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and establish initial contact to build rapport and credibility. Conduct constructive negotiations with customers to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details while addressing concerns and objections. Serve as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and seamless coordination throughout project delivery. Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings, phone calls, emails, social media) to provide tailored ongoing support. Develop compelling sales presentations that highlight product and service value propositions, tailoring messaging to resonate with target audiences. Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.</p><p><strong>Desired Candidate Profile</strong></p><p>Knowledge Understanding of local market dynamics, competitor analysis, and business customer goals to develop strategic initiatives that drive sales growth. Thorough knowledge of IKEA's product offerings, B2B range, services, and pricing to advise key clients on suitable solutions. Strong negotiation abilities to secure favourable terms and agreements with key clients. Motivation Passion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships. Resilience and adaptability to embrace changing customer needs and market trends with a positive attitude. Alignment with IKEA's values of respect, integrity, and inclusivity. Capabilities Excellent communication, negotiation, and relationship management abilities with a customer-centric approach. Strong problem-solving and adaptability skills with attentive listening and empathetic understanding. Ability to manage multiple priorities efficiently whilst maintaining high service standards. Ability to manage and develop accounts across multiple segments, including Construction &amp; Residential, Hospitality, and Services &amp; Workplace, adapting the commercial approach to different customer needs and business contexts. Experience &amp; Education Bachelor's degree in Business, Marketing, or related field. 3 5 years of sales experience, preferably in B2B. Prior experience in key account management is a plus Strong industry knowledge and cross-functional collaboration skills. Bilingual proficiency in Arabic and English, promoting inclusivity and accessibility. Experience in Key Account Management, B2B sales, business development or a related commercial role, preferably within one or more of the following segments: Construction &amp; Residential, Hospitality, Services &amp; Workplace.</p>

<p>Develop and execute an integrated customer engagement strategy to identify potential customers, understand their needs, and establish initial contact to build rapport and credibility. Conduct constructive negotiations with customers to reach mutually beneficial agreements, clearly articulating terms, pricing, and contract details while addressing concerns and objections. Serve as the primary liaison between customers and internal teams (designers, supply/services coordinators), ensuring clear communication and seamless coordination throughout project delivery. Schedule regular follow-ups and check-ins with existing and potential customers through multiple channels (in-person meetings, phone calls, emails, social media) to provide tailored ongoing support. Develop compelling sales presentations that highlight product and service value propositions, tailoring messaging to resonate with target audiences. Implement quality control measures to ensure products and services meet customer expectations and maintain high standards throughout the delivery process.</p><p><strong>Desired Candidate Profile</strong></p><p>Knowledge Understanding of local market dynamics, competitor analysis, and business customer goals to develop strategic initiatives that drive sales growth. Thorough knowledge of IKEA's product offerings, B2B range, services, and pricing to advise key clients on suitable solutions. Strong negotiation abilities to secure favourable terms and agreements with key clients. Motivation Passion for creating exceptional customer experiences and achieving sales targets whilst fostering lasting relationships. Resilience and adaptability to embrace changing customer needs and market trends with a positive attitude. Alignment with IKEA's values of respect, integrity, and inclusivity. Capabilities Excellent communication, negotiation, and relationship management abilities with a customer-centric approach. Strong problem-solving and adaptability skills with attentive listening and empathetic understanding. Ability to manage multiple priorities efficiently whilst maintaining high service standards. Ability to manage and develop accounts across multiple segments, including Construction &amp; Residential, Hospitality, and Services &amp; Workplace, adapting the commercial approach to different customer needs and business contexts. Experience &amp; Education Bachelor's degree in Business, Marketing, or related field. 3 5 years of sales experience, preferably in B2B. Prior experience in key account management is a plus Strong industry knowledge and cross-functional collaboration skills. Bilingual proficiency in Arabic and English, promoting inclusivity and accessibility. Experience in Key Account Management, B2B sales, business development or a related commercial role, preferably within one or more of the following segments: Construction &amp; Residential, Hospitality, Services &amp; Workplace.</p>

<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><p>Purpose of the job To drive profitable growth in the Residential &amp; Construction business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.</p><p>Key assignments</p><ul><li>Develop the Residential &amp; Construction customer portfolio in line with the IKEA for Business strategy and priorities.</li><li>Build and maintain long-term relationships with developers, construction companies, contractors, real estate stakeholders and other key decision-makers.</li><li>Identify, qualify and develop new business opportunities whilst growing existing accounts through repeat business, cross-selling and additional project identification.</li><li>Understand customer needs and project specifications, translating them into relevant IKEA solutions and leading opportunities from initial contact through needs assessment, proposals, negotiations and agreement.</li><li>Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver tailored solutions.</li><li>Manage the sales pipeline, monitor conversion and profitability against agreed IKEA for Business KPIs, and share customer and market insights to improve the offer and customer experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience</p><ul><li>Bachelor's degree in Business, Sales, Marketing, Real Estate, Construction Management, or related field.</li><li>5+ years of B2B sales, Key Account Management or Business Development experience in Residential, Real Estate or Construction sectors.</li><li>Proven track record developing customer portfolios, generating new business and managing strategic customer relationships.</li><li>Strong knowledge of the Moroccan residential, real estate and construction market, including key players and decision-makers.</li></ul><p>Key Competencies</p><ul><li>Solution selling expertise with ability to translate customer and project needs into relevant IKEA solutions.</li><li>Proficiency in complex sales cycles, negotiations, pipeline management and CRM tools.</li><li>Strong relationship-building skills with ability to influence stakeholders without formal authority.</li><li>Customer-centric mindset with ability to connect people, functions and IKEA capabilities around customer needs.</li><li>Commercial acumen including sales, profitability, pricing and KPI management.</li></ul><p>Professional Attributes</p><ul><li>Entrepreneurial, proactive and self-starting with strong ownership mentality.</li><li>Passionate about understanding customers and creating value-driven solutions.</li><li>Fluent in French and English.</li><li>Willing and able to travel to customer sites and project locations as required.</li></ul>

<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value. Purpose of the job To drive profitable growth in the Residential &amp; Construction business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA. Key assignments Develop the Residential &amp; Construction customer portfolio in line with the IKEA for Business strategy and priorities. Build and maintain long-term relationships with developers, construction companies, contractors, real estate stakeholders and other key decision-makers. Identify, qualify and develop new business opportunities whilst growing existing accounts through repeat business, cross-selling and additional project identification. Understand customer needs and project specifications, translating them into relevant IKEA solutions and leading opportunities from initial contact through needs assessment, proposals, negotiations and agreement. Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver tailored solutions. Manage the sales pipeline, monitor conversion and profitability against agreed IKEA for Business KPIs, and share customer and market insights to improve the offer and customer experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience Bachelor's degree in Business, Sales, Marketing, Real Estate, Construction Management, or related field. 5+ years of B2B sales, Key Account Management or Business Development experience in Residential, Real Estate or Construction sectors. Proven track record developing customer portfolios, generating new business and managing strategic customer relationships. Strong knowledge of the Moroccan residential, real estate and construction market, including key players and decision-makers. Key Competencies Solution selling expertise with ability to translate customer and project needs into relevant IKEA solutions. Proficiency in complex sales cycles, negotiations, pipeline management and CRM tools. Strong relationship-building skills with ability to influence stakeholders without formal authority. Customer-centric mindset with ability to connect people, functions and IKEA capabilities around customer needs. Commercial acumen including sales, profitability, pricing and KPI management. Professional Attributes Entrepreneurial, proactive and self-starting with strong ownership mentality. Passionate about understanding customers and creating value-driven solutions. Fluent in French and English. Willing and able to travel to customer sites and project locations as required.</p>

<p>A Day in the Life Join Medtronic as the Sales Manager for Surgical Innovations (SI), Acute Care &amp; Monitoring (ACM) and Endoscopy across Indirect Africa. This is a high-impact commercial leadership opportunity to shape portfolio strategy, strengthen distributor performance and lead execution across a broad, diverse group of African markets. The role offers the chance to create clear priorities, build team capability and expand patient access to technologies that support surgical care, critical care, patient monitoring and minimally invasive endoscopic procedures. The role will operate within a distributor-led business model across Central Africa, Maghreb, Libya and Other French Africa. The successful candidate will lead and coach a geographically dispersed team, partner closely with distributors and cross-functional stakeholders, and maintain disciplined delivery against the Annual Operating Plan (AOP). Frequent travel across the region will be required, subject to business needs and company travel policies. Arabic and/or French language capability is a mandatory requirement alongside strong business English. Responsibilities may include the following and other duties may be assigned: Own the regional commercial strategy and AOP delivery for SI, ACM and Endoscopy, translating business priorities into clear country, portfolio and distributor action plans Lead, coach and develop the field team across Indirect Africa, setting performance expectations, strengthening commercial capability and ensuring consistent execution across markets Govern distributor performance through structured business reviews, forecasting, pipeline management, inventory planning, pricing discipline and agreed corrective actions Prioritise growth opportunities across Core Surgical, Endoscopy, Patient Monitoring and Respiratory Interventions, ensuring resources are focused on the markets, customers and therapies with the highest potential Build strong relationships with key customers, clinical leaders, distributors and internal stakeholders to support therapy adoption, education plans, tenders and strategic partnerships Partner with marketing, market development, finance, supply chain, regulatory, clinical, legal and compliance teams to support new product introductions and reliable market execution Maintain high standards of ethics, compliance, data quality and operating discipline while providing accurate forecasts, business insights and updates to leadership</p><p>Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.</p><p>Benefits &amp; Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for an annual long-term incentive plan.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Knowledge and Experience: Bachelor's degree in business, life sciences, engineering, healthcare or a related discipline Meaningful commercial experience in medical devices, healthcare or a comparable regulated industry, including responsibility for sales delivery across multiple markets Proven experience leading people and/or complex distributor networks, with the ability to coach teams and influence partners across different cultures and geographies Strong capability in business planning, forecasting, pipeline management, tender execution, pricing and financial performance management Fluent business English plus Arabic and/or French as a mandatory language requirement Ability and willingness to travel frequently across Indirect Africa, with a strong commitment to ethical conduct, compliance and inclusive leadership</p><p>Preferred Qualifications: Experience across Surgical Innovations, Acute Care &amp; Monitoring, Endoscopy or related portfolios, together with knowledge of distributor-led African markets, would be an advantage. An MBA or relevant postgraduate qualification is also desirable but not essential.</p>

<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value. Purpose of the job To drive profitable growth in the Services&amp;offices business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA. Key assignments Develop the Workplace &amp; Services customer portfolio in line with the IKEA for Business strategy and priorities. Build and maintain long-term relationships with companies, office decision-makers, facility managers, service providers and other key stakeholders. Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline. Understand customer needs, workplace requirements, business challenges, project specifications and buying processes, and translate them into relevant IKEA opportunities. Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement. Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions. Grow existing accounts through repeat business, cross-selling and identification of additional workplace or customer needs. Manage the sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs. Build market knowledge by following workplace trends, business developments, competitors and emerging opportunities. Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Knowledge Workplace and services sector, customer landscape and business opportunities. B2B sales, Key Account Management and business development. Solution selling and translating customer needs into relevant IKEA solutions. Good understanding of the value of functionality, form, quality, sustainability and affordability. Commercial principles including sales, profitability, pricing and pipeline management. Moroccan workplace and services market, including key players, decision-makers and business dynamics.</p><h2>Motivation</h2><p>Passionate about people, business and IKEA. Driven by understanding how people and businesses work and creating solutions that add value. Energised by building relationships, networks and new business opportunities. Motivated by making the IKEA offer relevant, accessible and affordable for business customers. Entrepreneurial, proactive and comfortable taking ownership. Curious and motivated by learning from customers, workplaces and the market. Driven to achieve results in line with IKEA values. Enjoys working through collaboration and achieving results without formal authority.</p><h2>Capabilities</h2><p>Understands the customer s business and puts their needs at the centre. Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction. Drives profitable growth while balancing customer value and IKEA goals. Builds trust and long-term customer relationships. Connects customer needs with simple, relevant and affordable IKEA solutions. Influences stakeholders and moves opportunities forward without formal authority. Connects people, functions and IKEA capabilities around the customer. Challenges complexity and finds better ways of working. Uses customer and market insights to identify new opportunities. Takes ownership, acts with urgency and delivers results.</p><h2>Ideal experience &amp; education</h2><ul><li>Bachelor s degree or equivalent in Business, Sales, Marketing, Business Administration, Facility Management, or a related field.</li><li>5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Workplace, Office or Services sector.</li><li>Proven experience working with companies, corporate offices, service providers, facility management companies or similar businesses.</li><li>Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships.</li><li>Experience managing complex sales cycles, projects and multiple customer stakeholders.</li><li>Strong understanding of the Moroccan workplace and services market, including key players, decision-makers and business dynamics.</li><li>Proven experience in solution selling, negotiation and pipeline management.</li><li>Strong digital skills and experience using CRM and sales management tools.</li><li>Fluent in French and English.</li><li>Willingness and ability to travel to customers and business locations as required.</li></ul>

<p>Help Travelers When They Need It Most. Customer Service Representative Casablanca, Morocco | On-site | Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuit e, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you ll feel at home here. What you ll be doing As a Customer Service Representative, you ll help customers and partners find the right answer and move their cases forward. You ll: Handle customer and partner enquiries through phone, email, and ticketing channels. Listen carefully, understand the issue, and provide accurate information. Manage inbound and outbound communications. Investigate booking-related concerns, complaints, and disputes. Coordinate with hotels, partners, and internal teams to find solutions. Keep customers informed while their cases are being investigated. Maintain clear and accurate records of every interaction. Escalate complex cases while continuing to take ownership of the customer experience. Share recurring issues and ideas that could improve our tools and processes. Why this role is different This isn t a traditional call-centre role where success is measured only by how quickly you finish a conversation. You ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances. You ll need to listen, investigate, collaborate, and communicate clearly. The objective isn t simply to close a ticket it s to help the customer reach the right outcome. The kind of problems you ll solve A customer contacts us because the information on their booking doesn t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed? A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward? You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who Has 1 2 years of experience in customer service or a similar customer-facing role. Communicates confidently in French, Arabic, and English. Listens carefully and communicates with empathy and professionalism. Stays calm when handling complaints or time-sensitive situations. Takes ownership and follows through until a case is resolved. Has strong problem-solving and analytical skills. Is comfortable working across different systems and learning new tools. Has good data-entry, typing, and general computer skills. Is detail-oriented and able to manage several priorities. Is open to rotating day, night, weekend, and public-holiday shifts. Can work from our Casablanca office. Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn t essential.</p>

<b>Job Title<br></b>Sales Specialist - SSE (Security Service Edge) &amp; Automation<br><b>Job Scope<br></b>We are seeking an autonomous, execution-driven Sales Specialist with a strong technical foundation to own and drive enterprise and commercial sales specifically for our SSE (Security Service Edge) and Automation software portfolio across Morocco and Francophone Africa. This role is critical, requiring a professional who can independently handle technical positioning, drive complex sales cycles, and partner closely with our regional ecosystem to capture market share.<br>Main Duties and Responsibilities<br>• Quota Ownership &amp; Sales Execution:<br>• Own and execute an independent sales quota for your designated software portfolio across assigned GEO/Accounts<br>• Drive the full sales cycle from initial discovery and technical validation to commercial negotiation and close.<br>• Target net-new enterprise logos and expand existing accounts within the territory/accounts.<br>• Autonomous Technical Positioning:<br>• Deliver high-level technical presentations, product demonstrations, and architectural pitches directly to C-level executives, IT Directors, and technical stakeholders.<br>• Leverage your technical background to independently navigate standard product capabilities, reducing reliance on pre-sales engineering for routine scenarios.<br>• Engage Pre-Sales Engineering strategically and selectively only for complex enterprise architecture or advanced proofs-of-concept.<br>• Partner &amp; Channel Collaboration:<br>• Collaborate with regional channel partners and distributors to co-sell solutions, track deal registrations, and accelerate pipeline velocity.<br>• Pipeline Management &amp; Governance:<br>• Maintain strict CRM hygiene (Salesforce) by accurately forecasting, logging opportunities, and tracking pipeline stages to ensure complete operational visibility.<br>Position Requirements<br>A foundational technical background (systems, networking, security, or enterprise software architecture) combined with a proven commercial track record of carrying and hitting sales quotas.<br>• Skills:<br>• Comfortable moving fluidly between technical discussions and commercial/contractual negotiations.<br>• Autonomous, self-motivated, and capable of managing a regional territory with minimal oversight.<br>• Strong executive presence and high-stakes closing capability.<br>• Languages: Professional fluency in French and English (written and spoken) is mandatory.<br>Education<br>Bachelor s or master s degree in computer science , Telecommunications, Software Engineering , or a related technical discipline (or equivalent commercial experience).<br>(Bachelor s degree in business administration or Marketing is a Plus<br>or equivalent commercial experience<br><b>Experience<br></b>• 3 to 6 years of experience in technical sales, enterprise account management, or solution-selling within the Cybersecurity (specifically SSE/Networking) or Enterprise Automation software industry.<br>#LI-DNI<br>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Customer Experience Partner delivers exceptional, relationship-based customer experiences while achieving business performance objectives. The role combines traditional sales excellence with a modern omnichannel approach, integrating the strategic building of relationships with healthcare professionals (HCPs), in-depth customer knowledge to maximize product access and patient impact across the Specialty Care portfolio, including rare diseases. Key Objectives: Deliver outstanding customer experiences that foster satisfaction; Achieve and exceed sales targets through relationship-driven engagement; Collect and analyze customer insights to inform strategic decisions; Build and maintain strong, long-term partnerships with healthcare professionals; Provide high-quality medical information and products to support optimal patient care. Main Responsibilities: 1. Customer Experience Excellence: Design personalized customer journeys and serve as the primary point of contact for HCP inquiries and feedback; Regularly assess customer satisfaction and implement improvement plans; Develop tailored engagement strategies and monitor feedback across all channels. 2. Sales Performance &amp; Territory Management: Achieve/exceed sales targets and KPIs; manage territorial business plans, resources, and budget; Identify new business opportunities. Conduct sales presentations and product demonstrations. Manage visit activity, field coverage, and adherence to the visit plan (remote and face-to-face). Ensure follow-up on product availability and orders within facilities/pharmacies as needed. Implement disease awareness and product differentiation activities (CPD, meetings, roundtables, team sessions). 3. Relationship Building &amp; Stakeholder Management: Establish trusting relationships with healthcare professionals and multidisciplinary care teams (physicians, nurses, pharmacists). Collaborate with hospital structures to support optimal patient care pathways. Represent Sanofi at medical conferences, congresses, and educational events (regional, national, international). Collaborate across departments with Medical Affairs, Marketing, and Market Access. and the Rare Diseases Coordinator 4. Customer Insights &amp; Returns Management: Systematically collect and document insights,HCP preferences and unmet needs Conduct feedback sessions/surveys; analyze data to identify trends and opportunities Maintain accurate CRM customer profiles and share insights with internal stakeholders Monitor competitive intelligence and report results to management 5. Digital Engagement Strategy Leverage digital tools, virtual platforms and mobile applications for omnichannel engagement Support HCPs in the adoption of digital health solutions; Maintain a professional digital presence 6. Medical Information, Training &amp; Compliance Provide accurate and up-to-date medical/scientific information, in accordance with regulatory standards Facilitate access to clinical data, studies, and internal medical experts Stay informed of advances in the therapeutic area and competitive activity Support Medical Affairs in humanitarian programs, patient programs, and screening projects as appropriate Lead key strategic initiatives using a project management approach if necessary Required Skills &amp; Abilities Key Skills Customer focus, relationship building, excellent communication Digital proficiency, analytical thinking, adaptability Autonomy, results orientation, strong planning/execution skills, and teamwork Technical Skills Proficiency in CRM tools Advanced MS Office Suite Familiarity with digital/virtual engagement platforms; Understanding of healthcare systems and pharmaceutical regulatory requirements; Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; Pharmaceutical industry experience required; Minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); Valid driver's license and availability for travel within the assigned territory; Performance Indicators: Achievement of sales targets/quota fulfillment; Customer satisfaction, retention, and loyalty; Quality and quantity of customer insights collected; Effectiveness of digital/omnichannel engagement; Compliance with internal policies and regulatory standards; Alignment with Sanofi Values Aim Higher: Continuously improve customer engagement and outcomes. Act for Patients: Ensure every interaction benefits patient outcomes. Be Bold: Embrace innovation in customer interactions and sales strategies. Move Forward Together: Collaborate across functions for seamless customer experiences. Sanofi is an equal opportunity employer committed to diversity and inclusion.et accueille les candidatures de tous horizons. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !</font></font></p><p><strong>Desired Candidate Profile</strong></p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key Skills: Customer focus, relationship building, excellent communication skills; digital proficiency, analytical thinking, adaptability; autonomy, results orientation, strong planning/execution skills, and teamwork. Technical Skills: Proficiency in CRM tools; advanced MS Office Suite; familiarity with digital/virtual engagement platforms; understanding of healthcare systems and pharmaceutical regulatory requirements. Professional Qualifications: University degree required, preferably in Medicine, Pharmacy, or Biology (Master's level for the full CEP role); Doctor of Medicine (MD) qualification preferred/advantageous; pharmaceutical industry experience required; minimum 2-3 years of experience in pharmaceutical sales or a customer-facing role in the healthcare sector (hospital/public sector experience is a plus); valid driver's license and availability for travel within the assigned territory.</font></font>

<h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for a skilled and motivated production trainer to join our team in Ain Sebaa, Morocco. As a production trainer, you will play a crucial role in improving the skills and efficiency of our production staff, ensuring high-quality production and maintaining safety standards.</font></font><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and implement comprehensive training programs for production staff</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize regular training sessions on production processes, equipment operation and safety procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Evaluate employee performance and identify areas for improvement</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Create and update training materials, including manuals, presentations, and online learning modules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborate with production managers to align training initiatives with organizational objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor and analyze production parameters to identify training needs and measure program effectiveness.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with quality control standards and occupational health and safety regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mentoring new employees and providing ongoing support to existing staff.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keeping up to date with industry best practices and emerging technologies in the field of manufacturing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to continuous improvement initiatives within the production department.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h3><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications and Experience</font></font></h3><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You hold a degree in industrial engineering, manufacturing or a related field.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience as a production trainer or in a similar role within a production environment.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of production processes, methodologies and best practices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid understanding of quality control standards and occupational health and safety regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication and presentation skills, with the ability to engage and motivate diverse groups.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills in developing and implementing effective training programs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong analytical and problem-solving skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience with performance evaluation and improvement techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in relevant software and production tools</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to work collaboratively in a team-oriented environment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent time management and organizational skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Relevant certifications in the field of production management or training (preferably)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in English; knowledge of French and/or Arabic is an asset.</font></font></li></ul>

<p>Manage and coordinate all activities at customer sites. Lead Engineers, Technicians, Machine Leaders, and subcontractors on site. Serve as the primary point of contact between KNWA and the customer for site-related activities. Monitor project progress against schedules and milestones. Review site reports and provide updates on progress, risks, and corrective actions. Ensure activities are delivered within the approved budget and quality standards. Coordinate resolution of technical and operational issues. Ensure compliance with Health, Safety, and Environmental requirements. Support project completion, customer acceptance, and handover activities. Maintain strong customer relationships and drive customer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor's Degree or equivalent qualification in Engineering or a related technical field. Experience Minimum 5 years of experience in a similar technical, service, or project management environment. Experience in installation, commissioning, field service, or project execution. Experience managing multidisciplinary teams on customer sites. Skills &amp; Competencies Strong project coordination and organizational skills. Good understanding of project planning, budgeting, and cost control. Strong problem-solving and decision-making capabilities. Excellent communication and stakeholder management skills. Proficiency in Microsoft Office and SAP. Ability to work effectively in multicultural environments. Fluent English &amp; French communication skills.</p>

<h3>Main Responsibilities:</h3><p>Marketing Strategic Planning</p><p>Support the Senior Brand Manager in developing the annual brand plan, including objectives, volumes, sales mix, P&amp;L and activity plans, based on market, competitor and consumer insights. Manage the brand budget and monitor investment effectiveness. Monitor business performance, identify risks and opportunities, and contribute to forecasts and corrective action plans.</p><p>Advertising, Media and Consumer Engagement</p><p>Shape and implement the activity grid in coordination with Regional teams, ensuring timely and high-quality execution. Manage creative and media agencies across campaign development, media planning and consumer promotions. Monitor media and digital campaign performance and recommend optimizations. Identify relevant consumer trends, platforms and activation opportunities. Evaluate agency performance against quality, timing and budget requirements. Ensure consistency with brand positioning, guidelines and communication strategy across all consumer touchpoints. Ensure compliance with applicable legal requirements.</p><p>Portfolio, Innovation and Business Development</p><p>Monitor brand performance across sales, volumes, gross margin and marketing contribution. Manage packaging, labelling and portfolio development projects. Assess brand positioning and portfolio performance versus competition. Identify and evaluate opportunities across new products, segments and categories, including business-case development. Coordinate the development, launch and post-launch evaluation of approved innovations.</p><p>Research and Market Analysis</p><p>Monitor sales, market and consumer KPIs, translating insights into clear recommendations and action plans. Support research projects to assess brand health, consumer behaviour, product preferences and promotional effectiveness.</p><p>Project Management and Cross-Functional Collaboration</p><p>Lead assigned brand projects and campaigns, coordinating stakeholders, timelines and deliverables to ensure timely execution. Collaborate with Sales, Trade Marketing, Demand Planning, Finance, Supply Chain, Media, Research, Regional Marketing, Legal, Procurement and the NAF General Manager.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>About You:</strong></p><ul><li>Master s degree in Marketing, communication or sales</li><li>3 to 5 years of experience in Marketing</li><li>Previous experience as Assistant Brand Manager, Junior Brand Manager, or equivalent marketing role, with exposure to brand planning, campaign execution, budget management, and cross-functional projects</li><li>Experience in FMCG or consumer goods in North African markets or similar emerging markets</li><li>Advanced Excel and PowerPoint; proficiency with Microsoft Copilot or similar generative AI tools; NielsenIQ knowledge; SAP is a plus</li><li>Fluency in English, French and Arabic</li></ul>

<p>Reporting to the General Manager, you will be responsible for strengthening Jotun s market position and competitiveness across the assigned portfolio. You will leverage deep customer, shopper and market insights to identify growth opportunities, drive profitable growth and develop impactful marketing initiatives and innovations that address customer needs. You will work closely with Sales and other key functions to execute the segment and category strategies within agreed budgets. The position is based in Casablanca, Morocco.</p> <p>Responsibilities:</p> <ul> <li>Initiate and implement campaigns, launches, innovations, or similar based on market analysis, competitor monitoring, and customer insight within assigned areas of responsibility.</li> <li>Drive segment, category, brand, product, or solution performance and leverage business potential through projects and processes in cooperation with other functions</li> <li>Ensure the necessary marketing vehicles (products, systems, and marketing material) are in place.</li> <li>Generate marketing deliverables (insight, business case, key selling arguments, and communication package)</li> <li>Drive the Category innovation strategy by identifying consumer insights and preparing Innovation concepts in cooperation with the Innovation Manager.</li> <li>Responsible for growing category and brand with support from the region, local sales, technical, supply chain, and customer network to achieve agreed financial results and market share.</li> <li>Develop and maintain local assortment and identify market needs, closely coordinate with different functions to increase market shares and profitability.</li> <li>Coordinate and assist in devising the strategies, plan, budget, etc., in order to achieve the company s objectives and targets.</li> <li>Responsible for new product launches and implementations by working closely with local and regional marketing teams in order to drive the success of new innovations.</li> <li>Develop and implement proper pricing and product management strategies by analyzing market information and working closely with the Sales team in order to increase sales and market share in the responsible geographical area.</li> <li>Being able to match Jotun's product portfolio to our target markets, identifying the gaps, and deciding on corrective action or products needed, matching these needs with correct innovations.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</p> <p>What we look for</p> <ul> <li>At least 7 years of experience in Marketing, with strong exposure to Retail / Trade Marketing, ideally in Paints, FMCG, Construction or a related industry.</li> <li>Proven experience in category, product and brand management, preferably within a retail/distributor environment.</li> <li>Strong understanding of customer insights, shopper behaviour, market trends and competitor analysis, with the ability to identify growth opportunities.</li> <li>Experience in launching products, developing go-to-market strategies, pricing and in-store marketing initiatives in close collaboration with Sales.</li> <li>Commercially driven, analytical and hands-on, with strong stakeholder management and a proven ability to deliver growth, market share and profitability.</li> </ul> <p>What we offer</p> <ul> <li>Competitive compensation and benefits.</li> <li>Continuous learning opportunities and training activities through on-the-job training and our in-house learning.</li> <li>Career development opportunities across multiple disciplines and geographies.</li> <li>Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.</li> <li>A supportive and inclusive company culture where you can be your authentic self.</li> <li>A focus on having fun together through team buildings and social activities.</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Within the framework of Safran Purchasing's procurement policy, the Head of Tactical Purchasing manages and leads the tactical buyer team to ensure the performance, compliance, and quality of indirect purchases. They ensure that the needs of Safran companies in Morocco are taken into account, orders are processed, and suppliers are managed operationally. They monitor the availability of products and services, adherence to deadlines, the quality of services, and compliance with Group requirements.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities:</font></font></p> <ol> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Purchasing management:</font></font></li> </ol> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guide, support and develop the skills of tactical buyers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise the research, evaluation and selection of suppliers in accordance with the purchasing strategy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting buyers in commercial and contractual negotiations.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that orders, contracts, invoices and payment terms comply with Safran policies.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To monitor contracts, suppliers and to resolve disputes.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure a smooth, efficient, and compliant procurement process that meets internal requirements.</font></font></li> </ul> <ol> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team management and development:</font></font></li> </ol> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and supervise the activity of tactical buyers.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment, integration and training of new employees.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify training needs and support skills development.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to evaluate employees within the framework of annual campaigns and to promote their autonomy.</font></font></li> </ul> <ol> <li>Performance et am lioration continue :</li> </ol> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the activity, productivity and performance indicators of the perimeter.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">prepare the necessary reports for the hierarchy.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify anomalies, monitor complex disputes and contribute to corrective and preventive actions.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage progress plans and propose actions to optimize processes and service quality.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that annual objectives are met in line with the company's overall objectives.</font></font></li> </ul> <ol> <li>Qualit , communication et coordination :</li> </ol> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the quality of files and compliance with procedures and the Safran Purchasing quality standard.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Train teams on the tools and methods related to purchasing activities.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and participate in exchanges with internal clients in order to improve the quality of service.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure coordination with internal and external stakeholders and escalate difficulties requiring arbitration.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">ACTIVITY AND PERFORMANCE INDICATORS AND CONTINUOUS IMPROVEMENT: Monitors activity indicators under their responsibility. Activity indicators are defined in the associated processes and procedures; performance objectives are defined and communicated annually in line with the company's overall objectives. Provides proposals for corrective actions and improvement ideas to optimize the processes and tools under their responsibility.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education: Bac+5 level diploma in management, business administration, or in a relevant field.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: Significant experience (minimum 5 years) in a management or supervisory role in the field of purchasing or administration.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical Skills: Proficiency in project management tools, reporting software and procurement management systems.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpersonal Skills: Excellent communication, leadership and team management skills.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal Qualities: Rigor, organizational skills, empathy, ability to work under pressure and manage several tasks simultaneously.</font></font></p>