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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Summary: As Director, Marketing Morocco , you will be the catalyst for market winning strategies and breakthrough execution. This role translates the Africa Operating Unit vision into powerful, locally relevant plans that strengthen brand love, capture market share, and accelerate business performance. You will lead an integrated approach to marketing excellence bringing together insights, creative strategy, and digital innovation while partnering closely with bottling and system teams to deliver a seamless experience for consumers and customers in Morocco s dynamic marketplace. We are looking for a strategic marketing leader with deep expertise in brand building, integrated marketing, and innovation management. Someone who combines a passion for creativity with a data enabled mindset, who thrives on collaboration, and who embraces agile ways of working to unlock growth. If you are ready to make an impact and help shape the future of our brands in Morocco, this is your opportunity. What You ll Do for Us Lead development and execution of Morocco s annual marketing strategy and portfolio plans aligned with Africa Operating Unit priorities. Translate consumer and shopper insights into growth opportunities, innovation platforms, and actionable brand programs. Orchestrate end to end Integrated Marketing Experience (IMX) campaigns across media, content, digital, social, influencers, and packaging to maximize reach and return on investment. Drive innovation strategy and new product launches in the Morocco market, ensuring best in class execution from concept to in market impact. Partner with bottling system teams, agencies, and cross functional stakeholders to deliver cohesive, locally resonant brand experiences that build equity and market share. Monitor performance metrics to track marketing effectiveness, optimize campaigns, and guide investment decisions using data driven insights. Champion digital marketing acceleration and advanced analytics capabilities across Morocco to enhance precision in consumer targeting and personalization. Steward marketing budgets with strong commercial discipline to maximize value creation. Accelerate team capability development in creative strategy, digital tools, and agile ways of working to foster a learning culture and continuous improvement mindset. Ensure robust governance of workflows, delivering marketing processes that are fast, integrated, and focused on business outcomes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements &amp; Qualifications</b></p><p>Bachelor s degree in Marketing, Business Administration, or a related field; advanced degree is a plus.</p><p>12+ years of progressive leadership experience in marketing, with deep expertise in brand and portfolio strategy, integrated marketing campaigns, and innovation management.</p><p>Proven track record in developing and executing consumer centric strategies that drive growth and measurable business results.</p><p>Strong familiarity with digital marketing platforms, programmatic media, and data led personalization.</p><p>Demonstrated experience in marketing analytics, insights translation, and performance measurement.</p><p>Commercial acumen with experience stewarding budgets and contributing to P&amp;L performance.</p><p>Ability to inspire and influence diverse teams and navigate complex stakeholder environments, including bottling partners and agency ecosystems.</p><p>Skilled in creative development and connections planning; experience managing cultural insights to deliver locally relevant activations.</p><p>Expertise in leading cross functional teams and managing projects in dynamic, highly competitive markets.</p><b>Skills:</b><ul><li>Account Management</li><li>Business Development</li><li>Business Insights</li><li>Communication</li><li>Consultative Sales Management</li><li>Customer Relationship Management (CRM)</li><li>Customer Service Management</li><li>Decision Making</li><li>Leadership</li><li>Marketing</li><li>National Account Sales</li><li>Negotiation</li><li>Pitch Presentations</li><li>Results-Oriented</li><li>Sales Forecasting</li><li>Sales Management</li><li>Sales Process</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>YOUR ROLE</b></p><p><br></p><p>&nbsp;</p><p><br></p><p>As Credit and Collections Manager, you will lead the credit policy and collection activities to control customer risk, secure outstanding balances, and optimize the company's cash flow. You will oversee customer creditworthiness assessments, receivables monitoring, dispute and litigation management, and related reporting.</p><p><br></p><p>You will work closely with the sales, operations, and finance teams to ensure compliance with the Group's credit policy and improve the company's financial performance. You will also be responsible for the management, development, and skills enhancement of the Credit and Collections team.</p><p><br></p><p>&nbsp;</p><p><br></p><p>WHAT YOU ARE GOING TO DO</p><p><br></p><p>Supervise the opening of customer accounts and ensure that customer data is kept up to date in the system, in consultation with the Product and Function Managers and the Country Manager.</p><p>Manage the blocking and unblocking of customer accounts in the information system in accordance with the CEVA Group's credit policy.</p><p>Supervise and coordinate customer follow-up actions (account statements, telephone follow-ups, follow-up letters, customer visits, etc.).</p><p>Coordinate with the various stakeholders (Product and Function Managers, Administrative Managers, sales team, operations manager, document delivery agent, etc.) the monitoring of overdue accounts and associated recovery actions.</p><p>Prepare and present quarterly the list of uncollectible receivables to the Product and Function Managers and the Country Manager in order to decide on the legal actions to be taken.</p><p>Supervise the opening and monitoring of litigation files.</p><p>Ensure the regular updating of the annotated aging balance and coordinate the recovery actions to be undertaken with the Product and Function Managers as well as the sales team.</p><p>Prepare and communicate monthly recovery reports to branch managers, the sales manager and the General Management.</p><p>Ensure that billing files are transmitted to clients in full and on time.</p><p>Participate and contribute to the solvency assessment of clients before the implementation of commercial contracts.</p><p>Ensure, in coordination with the accounting team, that cash receipts are correctly and promptly reconciled with the relevant invoices.</p><p>Actively contribute to customer accounting work, including reviewing account reconciliation and calculating provisions for doubtful accounts.</p><p>Ensure compliance with applicable quality standards and raise the alarm if a risky situation is detected.</p><p>Ensure the application of HSE (Health, Safety, Environment) procedures in force within the company.</p><p>Ensure the reporting and follow-up of anomalies, incidents and risky situations with the parties concerned.</p><p>Ensure the implementation and compliance of HSE rules by all team members.</p><p>Supervise incident monitoring and collaborate with the HSE department to implement the necessary corrective and preventive actions.</p><p>Manage the Credit and Collection team, ensuring recruitment, training, skills development, motivation and performance evaluation.</p><p>To carry out any other task assigned by management within the scope of their responsibilities.</p><p>WHAT WE ARE LOOKING FOR</p><p><br></p><p>Master's degree in Finance, Accounting, Management, Business Administration or equivalent discipline.</p><p>Minimum 8 years of experience in credit management and debt collection.</p><p>Proven experience in the transport and logistics sectors.</p><p>Experience in a multinational environment is highly desirable.</p><p>Proven experience in team management and development.</p><p>Mastery of legal and regulatory provisions relating to credit, amicable and judicial debt recovery, and litigation management.</p><p>Excellent command of Excel, reporting tools and ERP systems, including SAP and JD Edwards / Oracle.</p><p>Languages: Fluent in French, English and Arabic, both written and spoken.</p><p>Leadership and team management.</p><p>Communication and negotiation.</p><p>Problem analysis and resolution.</p><p>Results-oriented and prioritizing.</p><p>Rigour, autonomy and proactivity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Customer Service Representative Team Leader<br><br><b>Job Description:</b><b>About US:</b><br><p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p><br><br><p>As part of our company´s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p><br><br><br><p><b>What you will be doing at ARROW</b></p><br><br><p><b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p><br><br><br><p><b>Customer Service Team Leader – Arrow Electronics</b></p><br><br><p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li><p>Coach, train, and support the CSR team to drive performance and engagement</p><br><br></li><li><p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p><br><br></li><li><p>Oversee team performance and conduct annual appraisals</p><br><br></li><li><p>Optimize and implement processes to enhance customer experience and sales support</p><br><br></li><li><p>Handle transition management and coordinate quality-related issues</p><br><br></li></ul><p><b>Team Responsibilities Under Your Supervision:</b></p><br><br><ul><li><p>Manage order-to-invoice cycle and order management</p><br><br></li><li><p>Ensure timely communication with customers and suppliers, providing post-sales support</p><br><br></li><li><p>Drive on-time delivery and manage backlog changes in line with business goals</p><br><br></li><li><p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p><br><br></li><li><p>Oversee customer reserved inventory and maintain operational efficiency</p><br><br></li></ul><b>Who are we looking for?</b>· Typically you would have <b>3-5 years of previous experience in Customer Service area,</b><p>· Advance level of English plus one of the following languages in advance level, Spanish.</p><br><br><p>· Great communication and coordination skills,</p><br><br><p>· Good knowledge of MS Office</p><br><br><p>· Excel Knowledge in advanced level</p><br><br><p>· Excellent organizational skills and professional “can do &amp; proactive” attitude,</p><br><br><p>· Ability to handle demanding situations,</p><br><br><p>· Customer Service oriented mindset, proactive and innovative,</p><br><br><p>· Supply Chain and people management experience will be an advantage.</p><br><br><br><b>What is in it for you?</b>· Full Permanent contract,<p>· Social advantages: CNSS, CIMR, Health insurance,</p><br><br><p>· Very good working atmosphere in a team of passionate collaborators,</p><br><br><p>· Work culture where you can make an impact,</p><br><br><p>· Dynamic environment with a <b>friendly work atmosphere</b>,</p><br><br><p>· Fast recruitment process,</p><br><br><p>· Interesting career development opportunities in a quickly growing environment,</p><br><br><p>· Working within an international organization, recognized worldwide in its sector.</p><br><br><br><b>Our story</b><p>As <b>Arrow Global Components (AGC)</b>, a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.</p><br><br><br><p><b><i>Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.</i></b></p><br><br><p><span>#LI-HL1</span></p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.</p><p>Position Summary: Accountable for the successful client transition and internal IT initiatives. Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring, reporting, and communication are in place to keep stakeholders up to date with progress, risks, and issues.</p><p>You Will:</p><ul><li>Lead end-to-end project delivery</li><li>Plan and execute technology transition projects within agreed-upon scope, timeline, and budget.</li><li>Manage project structure and reporting</li><li>Maintain project plans, communication plans, documentation, governance, and stakeholder reporting.</li><li>Coordinate cross-functional teams</li><li>Guide project teams, workstream leads, and SMEs to ensure smooth execution and issue resolution.</li><li>Monitor budget, risks, and quality</li><li>Tracks spend, risks, issues, and contingency actions while ensuring adherence to Concentrix project management standards.</li><li>Support regional technology transitions</li><li>Enable successful delivery of technology transition projects for an assigned Concentrix region.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You Have:</p><ul><li>Bilingual and client-focused</li><li>Fluent in English and French with a strong focus on client satisfaction.</li><li>Qualified in project management</li><li>Bachelor's degree preferred, with a project management certification such as PMI, PRINCE2, Agile, or Lean Six Sigma.</li><li>Experienced in delivery and risk control</li><li>Proven ability to manage multiple projects, risks, budgets, costs, and deadlines in fast-paced environments.</li><li>Capable of leading complex project environments</li><li>Able to handle conflict resolution, stakeholder influence, prioritization, and project execution across teams.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Project Manager<br><p>Job Description</p><br><br><p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.</p><br><br><p>Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.</p><br><br><p>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.</p><br><br><p>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.</p><br><br><p>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.</p><br><br><p>Join us and be part of this journey towards greater opportunities and brighter futures.</p><br><br><br><p><b>Position Summary: </b></p><br><br><p>Accountable for the successful client transition and internal IT initiatives. Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring, reporting, and communication are in place to keep stakeholders up to date with progress, risks, and issues.</p><br><br><br><p><b>You Will:</b></p><br><br><p><b>Lead end-to-end project delivery</b></p><br><br><ul><li><p>Plan and execute technology transition projects within agreed-upon&nbsp;<b>scope, timeline, and budget</b>.</p><br><br></li></ul><p><b>Manage project structure and reporting</b></p><br><br><ul><li><p>Maintain&nbsp;<b>project plans, communication plans, documentation, governance, and stakeholder reporting</b>.</p><br><br></li></ul><p><b>Coordinate cross-functional teams</b></p><br><br><ul><li><p>Guide project teams, workstream leads, and SMEs to ensure smooth execution and issue resolution.</p><br><br></li></ul><p><b>Monitor budget, risks, and quality</b></p><br><br><ul><li><p>Tracks&nbsp;<b>spend, risks, issues, and contingency actions</b>&nbsp;while ensuring adherence to Concentrix project management standards.</p><br><br></li></ul><p><b>Support regional technology transitions</b></p><br><br><ul><li><p>Enable successful delivery of&nbsp;<b>technology transition projects</b>&nbsp;for an assigned Concentrix region.</p><br><br></li></ul><p><b>You Have:</b></p><br><br><p><b>Bilingual and client-focused</b></p><br><br><ul><li><p>Fluent in&nbsp;<b>English and French</b>&nbsp;with a strong focus on&nbsp;<b>client satisfaction</b>.</p><br><br></li></ul><p><b>Qualified in project management</b></p><br><br><ul><li><p>Bachelor’s degree preferred, with a&nbsp;<b>project management certification</b>&nbsp;such as&nbsp;<b>PMI, PRINCE2, Agile, or Lean Six Sigma</b>.</p><br><br></li></ul><p><b>Experienced in delivery and risk control</b></p><br><br><ul><li><p>Proven ability to manage&nbsp;<b>multiple projects, risks, budgets, costs, and deadlines</b>&nbsp;in fast-paced environments.</p><br><br></li></ul><p><b>Capable of leading complex project environments</b></p><br><br><ul><li><p>Able to handle&nbsp;<b>conflict resolution, stakeholder influence, prioritization, and project execution</b>&nbsp;across teams.</p><br><br></li></ul><br><p>Location:</p><br><br>MAR Rabat - 43, Boulevard Ibn Sina, Agdal<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time2026-08-31<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>RFR Customer &amp; Operations Specialist</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p>DHL Global Forwarding has an opening for <strong>RFR Customer &amp; Operations Specialist </strong>in Morocco. In this role, you will Implement Road freight Strategy in the country as defined by ensuring ontime delivery of road freight services. Individuals responsibility is to ensure procuring best rates from carriers , commerically work on customer RFQ's and manage Operations for clients.</p><br><br> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p><br><br> <p><strong>In this RFR Customer &amp; Operations Specialist position </strong></p><br><br> <ul> <li>You will own and maintain country road freight tariffs with carriers, ensuring rates remain valid and updated in accordance with agreed validity periods.</li> <li>You will review existing pricing rates and policies with carriers and network partners, initiate updates based on market trends and business requirements, and maintain strong working relationships with stakeholders.</li> <li>You will drive the development of optimal pricing solutions to maximize road freight profitability.</li> <li>You will ensure local and cross-border rates are accurately entered into the rate management system and validated for auto-costing, quotations, and auto-rating purposes.</li> <li>You will manage supplier contracts, establish regular carrier review meetings, and ensure effective engagement with all key carriers.</li> <li>You will analyze accepted and rejected quotations by lane and negotiate with network partners and carriers to secure more competitive rates.</li> <li>You will determine profit margins and provide pricing support while coordinating closely with Sales, Sales Support, and Customer Service teams.</li> <li>You will source and provide spot rates for all types of road freight cargo to support Sales and Customer Service teams.</li> <li>You will negotiate and procure the most competitive rates available in the market.</li> <li>You will support the execution of global procurement strategies and decisions related to rates, processes, and supplier management.</li> <li>You will monitor carrier and station performance and initiate corrective actions where necessary to improve service quality and efficiency.</li> <li>You will execute operational shipments assigned to you, managing the process from customer booking through carrier booking, billing, and system updates, while maintaining ownership of file profitability, revenue, and costs.</li> <li>You will ensure the timely billing of executed shipments and maintain accurate system updates to provide customers with complete shipment visibility.</li> <li>You will ensure carriers are utilized in accordance with defined policies while maximizing profitability for the company.</li> <li>You will provide customers with full shipment visibility and ensure all movements comply with applicable customs regulations and compliance requirements.</li> <li>You will maintain strong working relationships with DGF EU and Freight EU teams to support rate procurement and operational activities effectively.</li> </ul> <p><strong>Qualifications &amp; Experience</strong></p><br><br> <ul> <li>Deep knowledge of Road freight forwarding business from domestic and cross border prospective</li> <li>Excellent analytical, structuring skills along with Strong project management skills and ability to cope with multiple bids in parallel.</li> <li>Results driven and attention to details</li> <li>Minimum 3 years of experience in road freight pricing, commercials and operations</li> <li>Understanding of end to end process from freight and customs prospective for domestic and international road movements</li> <li>Understanding of end to end process from freight and customs prospective for international road movements</li> <li>Team Player</li> </ul> <ul> <li>Improvide department profitability by improving procurement of rates from carriers</li> </ul> <ul> <li>3 years in road freight pricing, commercials and operations</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> <li>Fluent English</li> <li>Fluent French</li> <li>Fluent Arabic</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <p> <br>#LI-MEA</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><b><span>About the role:&nbsp;</span></b></p><br><br><br><p><span><span>The </span><span>Host(</span><span>ess</span><span>)</span><span> is </span><span>the</span><span> first </span><span>interaction for guests in our </span><span>Restaurants, and</span><span> is the designer of memorable</span><span> experiences.</span><span> This role </span><span>is</span><span> dedicated to providing</span><span> exceptional quality and service to our guests.</span></span><span><span>This role is part of the </span><span>Mint Outlet</span><span>, reporting into </span><span>the </span><span>Outlets operations manager</span><span>.</span></span></p><br><br><br><p><b><span>What you will do:</span></b></p><br><br><ul><li><p><span><span>Welcome </span><span>guests and </span><span>provide exceptional service</span><span> during their </span><span>dining experience in collaboration </span><span>with a team of </span><span>servers</span></span></p><br><br></li><li><p><span><span>Manage the host stand, review the reservation </span><span>book</span><span> and make recommendations as to the setup of the table </span><span>sections</span></span></p><br><br></li><li><p><span><span>Ensure</span><span> cleanliness of each section of the dining room</span><span>s </span><span>and make necessary improvements as well as check each table prior to opening to ensure its proper </span><span>set</span></span></p><br><br></li><li><p><span><span>Develop a complete working knowledge of the menus, menu ingredients and </span><span>restaurant </span><span>information</span></span></p><br><br></li></ul><br><br><p><b><span>What you bring:</span></b></p><br><br><ul><li><p><span><span>One to two years’ </span><span>previous</span><span> experience in Food &amp; Beverage outlet; </span><span>p</span><span>revious</span><span> employment experience within a luxury Hotels is considered an </span><span>asset</span></span></p><br><br></li><li><p><span><span>Ability to </span><span>operate</span><span> computer equipment and other food &amp; beverage computer </span><span>systems</span></span></p><br><br></li><li><p><span><span>Strong communication</span><span> skills&nbsp;</span></span></p><br><br></li></ul><br><p> <br><b>What we offer:&nbsp;</b></p><br><br><p><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>THE JOURNEY</strong></p><br><ul><li><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><br></li><li><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><br></li><li><p>Drive projects end-to-end translating business challenges into insights and actions</p><br></li><li><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><br></li><li><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><br></li><li><p>Ensure these tools are scalable and up-to-date</p><br></li><li><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><br></li><li><p>Drive clarity and solve ambiguity using data-driven approaches</p><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p><br></li></ul><br>Qualifications<br><p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><ul><li><p>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</p><br></li><li><p>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</p><br></li><li><p>SQL proficiency is mandatory / Python is a plus</p><br></li><li><p>Ninja expertise with Excel / Google Sheets is a must</p><br></li><li><p>Knowledge of visualization tools like Tableau and Looker&nbsp;</p><br></li><li><p>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</p><br></li><li><p>A hands-on attitude is a must. You’ll have to roll up your sleeves!</p><br></li><li><p>Proficiency in English</p><br></li><li><p>Strong consumer understanding skills</p><br></li></ul><br>Additional Information<br><p><strong>GLOVO BENEFITS:</strong></p><br><ul><li><p>Yearly Cash Bonus scheme (if applicable)</p><br></li><li><p>Private Health Insurance *with AXA</p><br></li><li><p>Monthly credits of (for restaurants) in your Glovoapp | 650 MAD</p><br></li></ul><ul><li><p>iFeel: Well-being platform</p><br></li><li><p>Nursery benefit* (1.400 MAD/month covered by Glovo) for 6 months</p><br></li><li><p>CIMR - pension plan at a rate of 6.9%.</p><br></li></ul><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>THE JOURNEY</strong></p><br><ul><li><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><br></li><li><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><br></li><li><p>Drive projects end-to-end translating business challenges into insights and actions</p><br></li><li><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><br></li><li><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><br></li><li><p>Ensure these tools are scalable and up-to-date</p><br></li><li><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><br></li><li><p>Drive clarity and solve ambiguity using data-driven approaches</p><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p><br></li></ul><br>Qualifications<br><p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><ul><li><p>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</p><br></li><li><p>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</p><br></li><li><p>SQL proficiency is mandatory / Python is a plus</p><br></li><li><p>Ninja expertise with Excel / Google Sheets is a must</p><br></li><li><p>Knowledge of visualization tools like Tableau and Looker&nbsp;</p><br></li><li><p>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</p><br></li><li><p>A hands-on attitude is a must. You’ll have to roll up your sleeves!</p><br></li><li><p>Proficiency in English</p><br></li><li><p>Strong consumer understanding skills</p><br></li></ul><br>Additional Information<br><p><strong>GLOVO BENEFITS:</strong></p><br><ul><li><p>Yearly Cash Bonus scheme (if applicable)</p><br></li><li><p>Private Health Insurance *with AXA</p><br></li><li><p>Monthly credits of (for restaurants) in your Glovoapp | 650 MAD</p><br></li></ul><ul><li><p>iFeel: Well-being platform</p><br></li><li><p>Nursery benefit* (1.400 MAD/month covered by Glovo) for 6 months</p><br></li><li><p>CIMR - pension plan at a rate of 6.9%.</p><br></li></ul><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><br><br></li><li><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><br><br></li><li><p>Drive projects end-to-end translating business challenges into insights and actions</p><br><br></li><li><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><br><br></li><li><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><br><br></li><li><p>Ensure these tools are scalable and up-to-date</p><br><br></li><li><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><br><br></li><li><p>Drive clarity and solve ambiguity using data-driven approaches</p><br><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</p><br><br></li><li><p>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</p><br><br></li><li><p>SQL proficiency is mandatory / Python is a plus</p><br><br></li><li><p>Ninja expertise with Excel / Google Sheets is a must</p><br><br></li><li><p>Knowledge of visualization tools like Tableau and Looker&nbsp;</p><br><br></li><li><p>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</p><br><br></li><li><p>A hands-on attitude is a must. You’ll have to roll up your sleeves!</p><br><br></li><li><p>Proficiency in English</p><br><br></li><li><p>Strong consumer understanding skills</p><br><br></li></ul> Additional Information <p><strong>GLOVO BENEFITS:</strong></p><br><br><ul><li><p>Yearly Cash Bonus scheme (if applicable)</p><br><br></li><li><p>Private Health Insurance *with AXA</p><br><br></li><li><p>Monthly credits of (for restaurants) in your Glovoapp | 650 MAD</p><br><br></li></ul><ul><li><p>iFeel: Well-being platform</p><br><br></li><li><p>Nursery benefit* (1.400 MAD/month covered by Glovo) for 6 months</p><br><br></li><li><p>CIMR - pension plan at a rate of 6.9%.</p><br><br></li></ul><br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Understand business needs and create insightful analysis helping your team to make the right decisions to boost Glovo presence and orders</p><br><br></li><li><p>Identify growth opportunities to increase our user base focusing on traffic, conversion and retention rates and leveraging on levers such as pricing, promotions, events, CRM and other marketing levers etc</p><br><br></li><li><p>Drive projects end-to-end translating business challenges into insights and actions</p><br><br></li><li><p>Identify growth opportunities to increase our user base, step change retention rates and maximize profitability</p><br><br></li><li><p>Take ownership of the reporting of KPIs by creating customized tools and using the available ones</p><br><br></li><li><p>Ensure these tools are scalable and up-to-date</p><br><br></li><li><p>Assist your colleagues in gaining access to the right data, and communicate and simplify concepts to the audience's needs</p><br><br></li><li><p>Drive clarity and solve ambiguity using data-driven approaches</p><br><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with both our consumer and business products, identify growth opportunities, and execute projects to drive growth and engagement</p><br><br></li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>1-3 years of work experience on analytical roles leading analysis and turning insights into actions</p><br><br></li><li><p>Bachelor's degree in Math, Engineering, Business, Stats, Quantitative field or Business</p><br><br></li><li><p>SQL proficiency is mandatory / Python is a plus</p><br><br></li><li><p>Ninja expertise with Excel / Google Sheets is a must</p><br><br></li><li><p>Knowledge of visualization tools like Tableau and Looker&nbsp;</p><br><br></li><li><p>Business acumen and passion for end-to-end project management (from ideation and analysis into implementation)</p><br><br></li><li><p>A hands-on attitude is a must. You’ll have to roll up your sleeves!</p><br><br></li><li><p>Proficiency in English</p><br><br></li><li><p>Strong consumer understanding skills</p><br><br></li></ul> Additional Information <p><strong>GLOVO BENEFITS:</strong></p><br><br><ul><li><p>Yearly Cash Bonus scheme (if applicable)</p><br><br></li><li><p>Private Health Insurance *with AXA</p><br><br></li><li><p>Monthly credits of (for restaurants) in your Glovoapp | 650 MAD</p><br><br></li></ul><ul><li><p>iFeel: Well-being platform</p><br><br></li><li><p>Nursery benefit* (1.400 MAD/month covered by Glovo) for 6 months</p><br><br></li><li><p>CIMR - pension plan at a rate of 6.9%.</p><br><br></li></ul><br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.<br><br><p><br><span><span><span><span>Le/la Standardiste est en charge de la réception des appels de l’hôtel, qu’il s’agisse d’appels internes ou externes. gère la prise de réveils et assure également le suivi des faxes clients au sein de l’hôtel.</span><br><span>Il/ elle doit connaître parfaitement les horaires </span><span>d’ouverture et de fermeture des différents points de vente ainsi que le type de prestation proposé </span><span>par chacun des services respectifs.</span><br><span>Il/elle est sous la responsabilité de l’encadrement de son service : Superviseur et Responsable.</span><br><span>Le/la standardiste doit faire preuve d’un très bon esprit d’équipe, avoir une excellente </span><span>présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour </span><span>correspondre aux attentes d’une clientèle haut de gamme.</span><br><span>Le/la Standardiste doit également posséder de bonnes compétences informatiques, puisqu’il/elle </span><span>est amené(e) à utiliser différents logiciels tels que Word, Excel, Internet et Opera.</span></span></span></span></p><br><br><br><p><span><span><span><b><span>FONCTIONS ESSENTIELLES :</span></b><br><span>1. Offrir aux clients un service agréable, efficace et professionnel conformément aux </span><span>standards Four Seasons</span><br><span>2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou </span><span>externe, et en mettant en relation avec le poste désiré en fonction de sa requête.</span><br><span>3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel.</span><br><span>4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, </span><span>des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une </span></span></span></span><span><span><span><span>chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries</span></span></span></span><br>&nbsp;</p><br><br><p><span><span><span><span>vocales.</span><br><span>5. Savoir organiser une conférence Call.</span><br><span>6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur</span><br><span>chambre ou en salle de réunion.</span><br><span>7. Assister les clients dans leurs appels locaux, nationaux ou internationaux.</span><br><span>8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes </span><span>téléphoniques, fax et accès internet.</span><br><span>9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel.</span><br><span>10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les </span><span>efforts appropriés.</span><br><span>11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider </span><span>dans leurs tâches.</span><br><b><span>FONCTIONS SECONDAIRES :</span></b><br><span>1. Donner des informations générales à tous les appelants et à se familiariser avec les </span><span>services de l’hôtel, les heures d’opérations, les activités journalières, les fonctions </span><span>spéciales, etc.</span><br><span>2. Rapporter et mettre sous fichiers tous les problèmes et les maintenances téléphoniques.</span><br><span>3. Assister le chef de service dans la réconciliation des factures du mois.</span><br><span>4. Maintenir en bon état d’usage les équipements téléphoniques</span></span></span></span></p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.<br><br><p><u><span>OBJECTIF PRIMAIRE:</span></u></p><br><br><p><span><span>La Réceptionniste Spa assurer un excellent&nbsp;</span><span> accueil aux clients, organise</span><span> le lien des réservations des soins entre les clients et les </span><span>spa thérapeute</span><span>.</span></span></p><br><br><br><p><u><span>FONCTIONS PRIMAIRES :</span></u></p><br><br><br><ul><li><p><span><span>Elle</span><span> sera </span><span>soucieuse</span><span> en permanence de la qualité de son travail, de la satisfaction du client.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>&nbsp;Assister les clients dans leurs besoins et attentes</span></span></p><br><br></li><li><p><span><span>Elle </span><span>doit avoir le sourire, être aimable</span></span></p><br><br></li><li><p><span><span>Tenue vestimentaire et maquillage irréprochable</span></span></p><br><br></li><li><p><span><span>Elle </span><span>aura un sens aigu de l’hygiène, de la </span><span>sécurité.</span></span></p><br><br></li><li><p><span><span>Veiller sur la bonne tenue et ambiance de l’accueil de l’institut :</span></span></p><br><br></li></ul><br><ul><li><p><span><span>La propreté</span></span></p><br><br></li><li><p><span><span>Les senteurs</span></span></p><br><br></li><li><p><span><span>La musique d’ambiance</span><span>…</span></span></p><br><br></li><li><p><span><span>Commercialiser les prestations dispensées </span><span>au Spa</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maîtriser les différentes prestations</span></span></p><br><br></li><li><p><span><span>Veiller à la bonne mise en place des plannings cabines</span></span></p><br><br></li><li><p><span><span>Veiller au respect des règles d’hygiène</span></span></p><br><br></li><li><p><span><span>Rapporter à la responsable et/ou assistante toute anomalie, dysfonctionnement ou remarque sur le log book (registre de passation)</span></span></p><br><br></li><li><p><span><span>gérer le planning des réservations des différentes prestations&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>s’assurer et veiller que toute prestation fasse objet d’une facture (aucune dérogation n’est admise)</span></span></p><br><br></li><li><p><span><span>veiller que la clôture du soir soit </span><span>correct</span><span> et bien enregistrer sur </span><span>le système.</span></span></p><br><br></li><li><p><span><span>Assurer les prélèvements des produits en cas d’absence de l’assistant responsable.</span></span></p><br><br></li><li><p><span><span>veiller à la bonne gestion des produits des soins :</span></span></p><br><br></li><li><p><span><span>utiliser des bons de prélèvement et de transfert pour tout produit provenant de l’économat.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les horaires de prélèvement lundi et vendredi </span></span></p><br><br></li></ul><br><br><p><u><span>MISSIONS SECONDAIRES :</span></u></p><br><br><ul><li><p><span><span>Respecter les Standards Four </span><span>Seasons</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Respecter les normes d’hygiène et de sécurité</span></span></p><br><br></li><li><p><span><span>Participer aux réunions de service</span></span></p><br><br></li><li><p><span><span>Démontrer un haut niveau d’éthique, d’intégrité et de professionnalisme en toutes situations</span></span></p><br><br></li><li><p><span><span>Travailler en harmonie avec ses collègues et ses supérieurs hiérarchiques</span></span></p><br><br></li></ul><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Back-Office Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Manage Coverage Engine workflow end-to-end, completing sourcing, matching, and QA while ensuring checklist compliance; Verify and curate source data, ensuring accuracy of details; Maintain high-quality assets (links, images, and official references); Conduct quality assurance on all outputs, ensuring visual accuracy, realism, and adherence to presentation guidelines; Handle sensitive customer data with care and security; Identify and escalate technical issues via appropriate channels; ensure timely resolution; Support additional operational tasks within scope as needed; What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written); Strong attention to detail and visual judgment for accurate matching and quality assurance; Ability to consistently follow strict processes, checklists, and guidelines; Good understanding of food and dishes, with resourcefulness for quick online research and verification; Ability to work independently while following established procedures and service expectations; Proficiency in web-based tools and Google Sheets (filters, basic formulas, pivot tables); Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Backup power supply to ensure uninterrupted work.<br> Benefits: Fixed Schedule: Monday–Friday, 9 AM–6 PM, UTC Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <br><p><strong>YOUR MISSION</strong></p><br><br><p>As our Business Analyst for Glovo Morocco, you will be key to achieving our Revenue Business Plan and significantly impacting the country's performance.</p><br><br><p>Your focus will be on unlocking growth by using data to generate commercial insights. You will shape the overall Commercial strategy in close collaboration with the Head of Commercial, as well as with various stakeholders at Headquarters and within the local team, to drive performance and maximize positive outcomes for our partners.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><br><p><strong>Driving Commercial Strategy &amp; Data Optimization:</strong><br> As a <strong>Senior Analyst - Commercial Projects</strong> based in our Casablanca HQ, you will be a key member of the Morocco commercial team, focusing on optimizing partner value and enhancing operational efficiency through data-driven initiatives.</p><br><br><p><strong>Core Focus Areas:</strong></p><br><br><ul><li><strong>Partner Ads &amp; Promos Strategy:</strong> Lead the strategy for Partner Ads and Promotions, including developing sales pipelines and conversion funnels. This involves improving processes and tooling to maximize efficiency and effectiveness.</li><li><strong>Data &amp; Reporting:</strong> Consolidate, optimize, and maintain all tools and reports required to track key KPIs and manage partner investments in Partner Ads. Provide regular performance reports with actionable insights to leadership to inform and refine ongoing strategies.</li><li><strong>Commercial Project Support:</strong> Support the Commercial team on various projects that require leveraging data and automation, such as Business Planning, partner P&amp;L analysis, Account Manager (AM) portfolio management, and target setting.</li><li><strong>Product Enablement:</strong> Create clear playbooks that articulate the value proposition of our newest Ads products, differentiating our offerings to ensure maximum relevance and high conversion across various advertiser segments.</li></ul><p><strong>Team &amp; Growth:</strong></p><br><br><p>Actively collaborate with colleagues and contribute to a supportive environment that encourages growth, development, and impactful work.</p><br><br> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><p><strong>You Have</strong></p><br><br><ul><li>Keen interest in tech, platform businesses and last mile logistics</li><li>Min 3 years of experience in top-tier management consulting, investment banking, corporate strategy and/ or a fast paced analytical role in a high growth environment</li><li>Demonstrated experience in leading the structuring and solving of complex problems (Defining the scope of a problem, breaking it down into logical components, executing high quality quantitative and qualitative analysis and developing key insights)</li><li>A track record of delivering practical recommendations and translating them into action and results</li><li>Effective prioritization as well as skills to lead multiple project workstreams concurrently and independently</li><li>Ability to work with a wide range of stakeholders (including senior leadership) across any department in Glovo, defining value, scope &amp; deliverables, effectively integrating their inputs, adequately managing their expectations, and building trust.</li><li>Strong communication skills and are able to articulate complex concepts in a simple and structured way (both written and orally)</li><li>Good eye for opportunities to make things better and take ownership over them</li><li>Intermediate SQL skills, plus G-suite proficiency (sheets, slides) preferred</li><li>Fluent in English and French; Arabic is a plus</li></ul><p><strong>You Are</strong></p><br><br><ul><li>Highly strategic and a structured thinker: you know how to structure, break down and analyse problems to solve them at their root</li><li>Comfortable navigating ambiguity and driven by results: you are joining a highly dynamic, fast paced and rapidly evolving industry, you need to be comfortable taking difficult and ambiguous problems and turning them into real, implementable solutions at pace</li><li>An owner with an entrepreneurial mindset: you own your work, your results and everything in between and you know how to roll your sleeves up and creatively problem solve your way out of issues</li></ul><p>Individuals representing diverse profiles, <strong>and abilities,</strong> encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! <strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li>? An enticing equity plan that lets you own a piece of the action.</li><li>? Top-notch private health insurance to keep you at your peak.</li><li>? Monthly Glovo credit to satisfy your cravings!</li><li>?️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li>? Enhanced parental leave, and office-based nursery.</li><li>? Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul><p><strong>So, ready to take the wheel and make this the ride of your life?&nbsp;</strong></p><br><br><p>Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!</p><br><br> Additional Information <br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.</i></p><br><p><b>Location: Casablanca/Rabat</b></p><br><p><b>About the Role</b></p><br><p>We are looking for a proactive and experienced <b>Installation Engineer</b> to lead installation activities on-site, ensuring the highest standards of <b>safety, quality, and productivity</b>. This role is critical in delivering successful projects, maintaining strong customer relationships, and driving continuous improvement across installation operations.</p><br><p><b>Key Responsibilities</b></p><br><ul><li>Take full accountability for <b>safety, quality, and productivity</b> during installation and handovers.</li><li>Ensure compliance with <b>KONE installation methods, tools, and safety standards</b>, including risk assessments where required.</li><li>Plan, organize, and manage <b>installation activities, logistics, materials, and site resources</b>.</li><li>Monitor and manage <b>installation progress, costs, schedules, and risks</b>, ensuring alignment with project plans (S-plan milestones).</li><li>Conduct <b>site audits, inspections, and quality checks</b>, resolving non-conformities in collaboration with stakeholders.</li><li>Lead final testing, ensure closure of all defects, and deliver a <b>successful handover to maintenance</b>.</li><li>Manage installation documentation, reporting, time approvals, and environmental compliance (waste and hazardous materials).</li><li>Act as the <b>primary on-site contact for customers</b>, ensuring clear and proactive communication.</li><li>Deliver a <b>professional installation experience</b>, ensuring customer satisfaction through safety, quality, and timely execution.</li><li>Lead and support installation teams, including <b>KONE employees and subcontractors</b>.</li><li>Ensure all site personnel are <b>trained, certified, and competent</b>.</li><li>Promote a strong <b>safety culture</b>, team motivation, and wellbeing.</li><li>Manage performance, identify training needs, and support team development.</li><li>Build and maintain <b>professional relationships with subcontractors</b>, ensuring delivery commitments are met.</li><li>Support project teams in <b>cost control, variation sales, and change order management</b>.</li><li>Assist in verifying <b>payment milestones and contract compliance</b>.</li><li><b>Continuous Improvement</b></li><li>Drive <b>LEAN practices</b> and continuous improvement initiatives on-site.</li><li>Identify inefficiencies, reduce waste, and improve workflows through team collaboration.</li><li>Coach and empower teams to enhance performance and adopt best practices.</li></ul><p><b>Requirements</b></p><br><ul><li>Qualification in Mechanical or Electrical Engineering.</li><li>Elevator &amp; Escalator industry experience is a must.</li><li>Project Management Professional (PMP) qualification is desirable.</li><li>Minimum 2 years’ experience in project management, including managing subcontractors.</li><li>Ability to comply with the Project Management Office, focusing on project scope, schedule, and budget, delivering within defined contractual requirements and objectives.</li><li>Proficiency in CRM tools, MS Office, and project management tools.</li><li>Effective stakeholder management through the project management process.</li><li>Effective leader and coach with the ability to motivate a successful installation team.</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with a strong orientation toward customer service.</li><li>Ability to work collaboratively as a team and promote a harmonious environment.</li><li>Passion for mechanical and electrical vocations, with a proven track record and strong customer focus.</li></ul><p><b><span>What do we offer?</span></b></p><br><ul><li>Great dynamic team promoting a collaborative environment.</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work.</li><li>Comprehensive learning and development programs.</li><li>Engaging job with position description and clear targets.</li><li>Regular feedback through performance discussions.</li><li>Opportunities for individual development.</li><li>Mentoring and coaching programs.</li><li>Flexibility, trust, and respect.</li><li>Value-based culture, behaviors, and ethics.</li><li>Sustainability and innovation.</li><li>Working for a successful organization.</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://careers.kone.com/en/</u></i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>