وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Missions Rattaché(e) aux équipes Ressources Humaines et Finance, vous contribuez au pilotage des coûts de personnel et à l'optimisation de la politique de rémunération de l'entreprise.<br> Vous accompagnez les différentes parties prenantes dans le suivi des indicateurs sociaux et l'analyse des données RH afin de soutenir la prise de décision.<br> À ce titre, vos principales responsabilités sont les suivantes : Piloter le suivi budgétaire des effectifs et de la masse salariale, en veillant à la cohérence entre les prévisions et les réalisations.<br> Élaborer et analyser les tableaux de bord, reportings et indicateurs RH (effectifs, masse salariale, mouvements, absentéisme, etc.<br>). Réaliser des analyses financières et statistiques afin d'identifier les écarts, les tendances et les leviers d'optimisation.<br> Participer à la préparation et au déploiement des campagnes annuelles de rémunération ainsi qu'aux revues salariales.<br> Conduire des études de Compensation &amp; Benefits : benchmarks de rémunération, analyses de compétitivité et positionnement par rapport au marché.<br> Collaborer étroitement avec les équipes RH, Finance et Contrôle de Gestion afin de garantir la fiabilité des données et d'accompagner les décisions stratégiques.<br> Contribuer à l'amélioration continue des outils de pilotage et des processus liés au contrôle de gestion sociale.<br> Profil recherché Diplômé(e) d'une grande école de commerce, d'ingénieurs ou d'une formation universitaire de niveau Bac+5, avec une spécialisation en Finance, Contrôle de Gestion, Ressources Humaines, Data Analytics ou équivalent.<br> Vous justifiez de 2 à 6 années d'expérience en contrôle de gestion sociale, Compensation &amp; Benefits, audit ou conseil RH, idéalement acquises au sein d'un cabinet de conseil, d'une institution financière ou d'une entreprise de grande envergure.<br> Vous possédez une excellente maîtrise d'Excel et une forte appétence pour l'analyse et le traitement des données.<br> Vous disposez de solides capacités d'analyse, de modélisation et de synthèse.<br> Vous faites preuve de rigueur, d'organisation, de discrétion et d'un sens aigu de la confidentialité.<br> La maîtrise d'outils décisionnels ou SIRH tels que Power BI, SAP, Oracle HCM ou tout autre outil équivalent constitue un atout.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>Your tasks<br>Reporting to the Financial Department, you will be responsible for:</p><br><br><p>Defining, coordinating, and managing the budget process and financial forecasts.<br>Overseeing the production of dashboards, performance indicators (KPIs), and reports for Management.<br>Analyzing the differences between achievements and objectives, identifying areas for improvement, and proposing action plans.<br>Overseeing monthly and annual closings in collaboration with accounting teams.<br>Managing profitability, cost, margin, and performance analyses for different activities.<br>Supporting operational managers in monitoring their indicators and managing their performance.<br>Developing and improving management control tools, procedures, and management processes.<br>Participating in the implementation, evolution, and optimization of management information systems (ERP, BI, reporting tools).<br>Ensuring the reliability of financial data and compliance with internal control procedures.<br>Managing, supporting, and developing the Management Control team.<br>&nbsp;</p><br><br> <br> Required profile : <p>Profile sought<br>• Higher education in Finance, Management Control, Accounting, or Management (Master's degree level).<br>• Minimum 5 to 8 years of experience in management control, including successful experience in a management role.<br>• Excellent command of Excel, reporting tools, and ERP systems; knowledge of Business Intelligence tools is a plus.<br>• Strong skills in financial analysis, modeling, and performance management.<br>• Leadership, ability to unite teams and support change.<br>• Excellent analytical, synthesis, and decision-making skills.<br>• Rigor, autonomy, organizational skills, and results-oriented.<br>• Good interpersonal skills and excellent communication with stakeholders at different levels.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HUIR – International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p>We are looking for an experienced and rigorous <strong>HEAD OF EMERGENCY BAF</strong> to join our Administrative and Financial Department at HUIR.<br>This person will be responsible for managing and supervising patient admissions and billing for hospital services in compliance with current standards and procedures. They will coordinate an administrative team and ensure smooth communication with the hospital's various departments, insurers, mutual funds, and other financial partners.</p><br><br><p><br><strong>Responsibilities:</strong></p><br><br><p><strong>Patient Admissions Management:</strong></p><br><br><ul><li>Supervise the registration of patients, whether for hospitalization, consultations, or emergency care.</li><li>Ensure the collection and verification of necessary documents for creating medical and administrative files.</li><li>Verify the accuracy of information provided by patients (identity, social security coverage, health insurance, etc.).</li><li>Manage requests for coverage from insurance companies and mutual funds and their validation.</li><li>Implement processes for directing patients to the appropriate departments (consultation, hospitalization, emergencies, etc.).</li></ul><p><strong>Billing, Issuance, and Collection Management:</strong></p><br><br><ul><li>Ensure correct billing of medical procedures and hospital services, in accordance with current rates and agreements.</li><li>Supervise the drafting of estimates and the final billing of care provided.</li><li>Monitor patient payments and ensure the regularity of collections.</li><li>Manage debt collection, in collaboration with financial departments, ensuring the proper application of payment terms.</li><li>Guarantee the application of rules and rates regarding social security, health insurance, and mutual fund coverage.</li></ul><p><strong>Administrative Monitoring and Compliance:</strong></p><br><br><ul><li>Ensure the updating and archiving of patients' administrative and medical files.</li><li>Verify the compliance of files with the requirements of health insurance funds and other financial organizations.</li><li>Prepare monthly and annual reports related to billing and hospital revenue.</li><li>Manage administrative documents related to admissions and payments in compliance with legal and ethical standards (confidentiality of information, etc.).</li></ul><p><strong>Team Management and Leadership:</strong></p><br><br><ul><li>Lead and coordinate a team of agents responsible for admissions and billing.</li><li>Ensure task distribution and workflow efficiency within the team.</li><li>Train team members on admission, billing procedures, and software used.</li><li>Organize regular meetings to monitor team performance and address any issues.</li><li>Organize schedules to ensure optimal coverage 24/7.</li><li>Support teams in managing complex or conflict situations with patients and families.</li></ul><p><strong>Relations with Other Departments and External Partners:</strong></p><br><br><ul><li>Work closely with medical and nursing departments to ensure smooth administrative patient management.</li><li>Liaise with insurance companies, mutual funds, and other coverage organizations to validate care coverage terms.</li><li>Participate in the development and improvement of internal procedures related to admission and billing.</li><li>Provide administrative support to various hospital departments regarding billing and insurance.</li></ul><p><strong>Process Optimization:</strong></p><br><br><ul><li>Participate in the development and implementation of BAF procedures to ensure the efficiency and accuracy of operations;</li><li>Identify and propose improvements to BAF processes to optimize efficiency.</li></ul><p><strong>Reporting and Analysis:</strong></p><br><br><ul><li>Prepare BAF activity reports and analyses for management.</li><li>Monitor BAF performance indicators and propose corrective actions if necessary.</li><li>Create summary tables, analyses, and activity reports.</li><li>Establish performance indicators related to BAF.</li></ul> <br> <br> Required profile : <ul><li>Master's degree (Bac +5) in Management, Accounting, or a similar field.</li><li>At least ten (10) years of significant experience as a hospital BAF manager.</li><li>Additional training in hospital management, insurance management, or medical billing is a plus.</li><li>In-depth knowledge of Moroccan legislation regarding health and social coverage is essential.</li><li>Proficiency in hospital management software and billing systems.</li><li>Good knowledge of administrative and accounting procedures related to admission and billing of care.</li><li>Knowledge of standards and regulations regarding social security, health insurance, and mutual funds.</li><li>Competence in using office tools (Word, Excel, etc.).</li><li>Rigor, precision, and ability to manage and work in a team.</li><li>Excellent communication and interpersonal skills.</li><li>Organizational skills, autonomy, and stress management.</li><li>Good listening skills and responsiveness to the needs of patients and external partners.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company established in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><p>Your main role will be to be our clients' preferred point of contact. You will be responsible for:</p><ul><li>Assisting prospects and clients in resolving problems or providing information.</li><li>Actively contributing to promoting our brand image and developing customer satisfaction.</li><li>Effectively managing complaints.</li><li>Being an ambassador for customer satisfaction!</li></ul><p>By what means?</p><p>Inbound calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li><b>Remuneration and benefits:</b></li><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Aïd El Adha bonus</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li><b>Social benefits:</b></li><li>Advantageous health insurance + CNSS/AMO</li><li>Complementary retirement after one year</li><li><b>Optimal working conditions:</b></li><li>Initial and continuous training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for talents who possess:</p><ul><li>Perfect command of French, both written and spoken.</li><li>Proficiency in Moroccan Dialect (Darija) with an acceptable level of English.</li><li>Excellent communication skills, organized, autonomous, and positive attitude.</li><li>Proficiency in digital tools and a natural curiosity for adopting new technologies.</li><li>Knowledge of Fintech / Banking / Financial Services customer relations.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: an initial discussion with a member of the recruitment team to validate the position's prerequisites.</li><li>In-person:</li><li>Collective presentation, answers to your questions, and written tests (French and IT).</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Foundever is recruiting for its Yaacoub El Mansour site, call reception customer service representatives:</p><p>Join a new growing activity, a new professional opportunity.</p><p>If you are interested, Apply now!</p><p>Your main missions will be:</p><ul><li>Listen to and diagnose customer needs in order to provide them with a suitable solution</li><li>Apply defined processes and master the use of tools</li><li>Forward any information that helps identify a malfunction or improve a procedure</li><li>Contribute to the smooth running of the service.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A graduate of Baccalaureate and above</li><li>You have an excellent level of French (oral and written)</li><li>A sense of listening and service</li><li>You have a sense of argumentation</li><li>Your temperament and interpersonal skills make it easy for you to connect with others</li><li>Commercial and interpersonal skills in customer management</li><li>Desirable knowledge of the insurance sector,</li><li>Ability to manage difficult situations and clients,</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</p><p>Will be a great plus: Experience in customer or technical support role;</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Foundever Group is recruiting for its site based in Casanearshore customer service advisors in call reception who will be responsible for providing technical assistance to customers experiencing difficulties, in a spirit of loyalty and satisfaction, by providing a complete and reliable response to their requests.</p><p>In this context, you will be responsible for:</p><ul><li>Answering customer calls;</li><li>Listening to and diagnosing their needs to provide them with the appropriate solution;</li><li>Applying defined processes and mastering the use of tools;</li><li>Reporting any information that helps identify a malfunction or improve a procedure;</li><li>Contributing to the smooth running of the service;</li><li>Ensuring that qualitative and quantitative objectives set by management are met.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile Sought</p><ul><li>Graduated with a Baccalaureate and above;</li><li>A good level of French (both spoken and written);</li><li>A sense of listening and service;</li><li>Good knowledge of computer tools;</li><li>Diligent, committed, punctual.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join for one of the integrated solutions for one of our Strategic Global Accounts to join our in Casablanca, Morocco for one of our South-west European operations.</p><p><br></p><p><br></p><ul ><li >Strong experience in logistics, freight forwarding, or supply chain operations is required. (Customer experience exposure in previous experiences is not mandatory)</li><li >Customer-centric mindset.</li><li >Good knowledge of MS Excel and experience working with multiple systems.</li><li >Fluency in English, French, and Arabic is required. Knowledge of Spanish would be an advantage.</li><li >Problem-solving and critical thinking skills.</li><li >Teamwork and team mindset.</li><li >Excellent interpersonal and communication skills.</li><li >Energetic, well-organized, self-initiated, and good coordination skills are a must.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:</p><p>- Understand the customer needs and ensure full ownership of all customer requests / orders</p><p>- Analyze &amp; maintain customer orders in SAP</p><p>- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues</p><p>- Handle incoming calls and customer service inquiries to a successful outcome</p><p>- Develop the system reporting methods to extract data used for managing supply chain, delivery</p><p>- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.</p><p>- Provide guidance for the customers on the phone and through email support</p><p>- Collect &amp; follow up customer complaints and dispatches if product related claims.</p><p>- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)</p><p>- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction</p><p>- Other tasked related to your position may be requested by your hierarchical manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of Microsoft Office tools including Excel</li><li>Good Knowledge of SAP (highly important)</li><li>Excellent communication skills and proactive customer service skills</li><li>Ability to deal with multiple requests/tasks and prioritize urgent requirements</li><li>Solid customer care experience in automotive/aerospace industry knowledge is a must</li></ul><p>Preferential requirements:</p><ul><li>Post graduate degree/Master</li><li>Minimum 3 years of relevant experience in the same field</li><li>Knowledge of French and English languages</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Casablanca, Morocco.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience in customer service in freight forwarding and logistics.</li><li>Customer-centric mindset.</li><li>Good knowledge of MS Excel and experience working with multiple systems.</li><li>Fluency in English is a must.</li><li>French is mandatory.</li><li>Problem-solving and critical thinking skills.</li><li>Teamwork and team mindset.</li><li>Excellent interpersonal and communication skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Contexte du recrutement et définition de poste <p>Rattaché à la Direction Contrôle de Gestion et ALM, vous aurez comme missions principales:</p><br> <ul> <li>Concevoir les tableaux de bord de l’activité, effectuer le reporting de son activité et les revues analytiques explicatives&nbsp;;</li> <li>Elaborer et adapter les outils de reporting destinés à la direction générale&nbsp;et mener, à la demande, des études d'aide à la décision&nbsp;;</li> <li>Participer à l’élaboration du plan à moyen terme&nbsp;;</li> <li>Établir des prévisions de fin d'année sur la base des budgets corrigés des événements de la période en cours&nbsp;;</li> <li>Analyser mensuellement les performances de l'entreprise par l'étude des écarts des résultats par rapport aux budgets et objectifs&nbsp;;</li> <li>Suivre à fréquence mensuel et annuel les budgets et mettre en place des outils de contrôle budgétaire à faire évoluer en fonction des enjeux du moment&nbsp;;</li> <li>Assister la comptabilité&nbsp;à fin que les écritures reflètent la réalité opérationnelle : suivi de tenu des budget, rapprochement des états comptables avec les résultats provenant des tableaux de bord etc…</li> <li>Identifier les besoins d’amélioration du système d'information analytique&nbsp;et participer à la mise en place d’outils (expression de besoin, MOA, recette…)&nbsp;;</li> <li>Mettre en place et améliorer les procédures de de gestion et d’optimisation des flux d’information financière&nbsp;;</li> <li>Assurer la maintenance du dispositif de contrôle de gestion&nbsp;: définition des nouveaux besoins en reporting, mise à jour des règles de gestion des outils, benchmark etc…</li> </ul> Profil recherché <ul> <li>Bac+5&nbsp;: Formation en finance et contrôle de gestion et/ou école d’ingénieur&nbsp;;</li> <li>+5 ANS d’expérience en contrôle de gestion idéalement dans le secteur financier ;</li> <li>Maîtrise de l'utilisation des systèmes d’information : tableurs, bases de données, requêteurs…</li> <li>Bonne connaissance des IFRS est un plus</li> </ul> <p><strong>Compétences clé :</strong></p><br> <ul> <li>Comptabilité (idéalement des établissements de crédits)</li> <li>Comptabilité analytique</li> <li>Principes budgétaires et indicateurs de gestion</li> <li>Capacité d'analyse et de synthèse</li> <li>Organisation, rigueur et sens du détail</li> <li>Aisance relationnelle</li> </ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Join the ADM Value sales team specialized in B2B telesales to support a major player in the French energy market.</p><br><br><p><strong>Your goal</strong>: grow your client portfolio by contacting businesses, understanding their gas and electricity needs, and then offering them a suitable, competitive, and value-creating solution.</p><br><br><p><strong>Your main tasks</strong></p><br><br><ul><li>Contact professionals through telephone prospecting campaigns.</li><li>Identify business needs: current contract, consumption, challenges, and priorities.</li><li>Build a personalized, results-oriented sales pitch.</li><li>Handle objections professionally and persistently.</li><li>Guide the prospect to the conclusion of the sale.</li><li>Achieve set sales targets while ensuring quality customer relations.</li></ul> <br> <br> Required profile : <p>You enjoy convincing others, taking on challenges, and working in an environment where your performance is valued.</p><br><br><p>The ideal candidate has:</p><br><br><ul><li>Excellent French language skills, both spoken and written.</li><li>A strong interest in sales, negotiation, and commercial prospecting.</li><li>Excellent phone skills and good listening abilities.</li><li>Persistence and the ability to stay motivated when facing objections.</li><li>A true results-driven mindset and a drive to exceed goals.</li><li>Good computer skills.</li><li>Team spirit and the desire to grow in a stimulating environment.</li></ul><p>Previous experience in telesales or customer relations is a plus.</p><br><br><p><br><strong>Social benefits and more</strong><br>At ADM Value, your performance is recognized and rewarded.</p><br><br><p>By joining our teams, you will benefit from:</p><br><br><ul><li>Permanent contract (CDI).</li><li>CNSS and AMO social coverage.</li><li>Meal allowance.</li><li>Transport allowance.</li><li>Activity bonus.</li><li>Uncapped performance bonuses.</li><li>Training and support from the start.</li><li>Numerous employee partnerships offering discounts on services, shops, and leisure activities.</li><li>Possibility of flexible working hours based on business needs.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are excited to offer a unique opportunity for Dutch Speaking Customer Support Representatives to work for Booking.<br>com with a paid relocation package to Athens, Greece.<br> This role is perfect for individuals who are fluent in Dutch and passionate about providing excellent customer service within the travel and hospitality industry.<br> Key Responsibilities Provide outstanding customer support to Dutch-speaking customers using Booking.<br>com’s platform via phone, email, and chat.<br> Assist clients with booking inquiries, modifications, cancellations, and other service-related questions.<br> Resolve customer complaints and issues efficiently to maintain high customer satisfaction.<br> Maintain accurate records of customer interactions in the CRM system.<br> Collaborate with internal teams to ensure seamless customer experience.<br> Stay informed about Booking.<br>com’s products, services, and policies to provide accurate assistance.<br> Competitive monthly salary 2 Extra salaries per year Fully paid relocation package Airport pick-up Fully paid training Health Insurance Continuous support before and during your stay in Greece provided by residents of Greece And many other benefits!<br> Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.<br> Excellent communication and problem-solving skills.<br> Ability to manage multiple tasks and work efficiently in a fast-paced environment.<br> Familiarity with CRM systems and booking platforms is a plus.<br> Strong customer-oriented mindset and ability to work both independently and as part of a team.<br> No experience needed, but willingness to learn!<br> Willingness to relocate to Athens, Greece, with paid relocation support provided.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Interface cherche un Conseiller TPE/TPME enthousiaste et motivé pour rejoindre notre équipe.<br> Dans ce rôle, vous serez responsable d'accompagner les très petites et petites et moyennes entreprises dans le développement de leur activité.<br> Vous fournirez des conseils stratégiques sur la gestion, la finance et la croissance, et serez une ressource précieuse pour nos clients.<br> Responsabilités Évaluer les besoins spécifiques des TPE/TPME et proposer des solutions adaptées Accompagner les entreprises dans leur planification et leur prise de décision Fournir des conseils en matière de financement, de gestion des coûts et d’optimisation des ressources Établir des relations durables avec les clients tout en maintenant un niveau élevé de satisfaction client Rester informé sur les tendances du marché et les évolutions réglementaires affectant les TPE/TPME Préparer des rapports et des analyses pour les clients afin de guider leur stratégie Expérience antérieure en conseil ou accompagnement des TPE/TPME Excellentes compétences en communication et relationnelles Capacité à travailler de manière autonome et à gérer plusieurs projets simultanément Connaissance des enjeux et défis spécifiques aux TPE/TPME</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span><span><span><span><span><span>RIBATIS</span></span></span><span><span><span>&nbsp;, Opérateur de la transformation digitale dans le domaine du&nbsp;</span></span></span><span><span><span>#eGOV</span></span></span><span><span><span>,&nbsp;cherche à&nbsp;</span></span></span><span><span><span>#Recruter</span></span></span><span><span><span>&nbsp;un un #CHARGE des #FINANCES &amp; #CONTROLE de #GESTION&nbsp;:</span></span></span></span></span></span></b><br></p><br><b><span><span><span>- Missions</span></span></span></b><span><span><span> :</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Élaborer <b>le budget prévisionnel</b> de l’entreprise&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Opérer <b>le suivi régulier des résultats</b> de l’entreprise&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Superviser <b>le travail du fiduciaire</b> en charge de la tenue comptable et valide <b>les travaux comptables</b> que ce dernier effectue&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Contrôler <b>la mise en application des processus support</b> et proposer <b>les améliorations de nature à optimiser le fonctionnement</b> de l’entreprise&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Conseiller et donner <b>des solutions d’optimisation de gestion financière et opérationnelle</b> à la direction générale&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Superviser <b>les actions de déclarations fiscales</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Se renseigner sur <b>la réglementation et procédures financières</b> impactant l’entreprise&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Anticiper <b>les risques financiers</b> auxquels l’entreprise pourrait être confrontés&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Participer à <b>la définition des objectifs stratégiques et opérationnels</b> de l’entreprise&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Administrer <b>les outils de gestion intégrée des finances</b> (Sage &amp; Zoho Books) et <b>analyse de données</b> (Sage &amp; Zoho Analytics)&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Construire <b>les principaux états financiers</b> sur 3 ou 5 ans en projetant les résultats actuels de l’entreprise, les estimations de l’année en cours et les objectifs stratégiques définis par la direction générale&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Coordonner <b>l’ensemble des travaux liés à la production des reportings</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Veiller à <b>la cohérence et l’intégrité des données</b> financière et données de gestion&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Définir avec les entités concernées <b>les règles de gestion</b> pour l’évaluation des indicateurs de performance&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Analyser <b>les indicateurs de performance</b> et fournir <b>les explications de leurs évolutions</b>&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Diffuser <b>les tableaux de bord</b> nécessaires pour le pilotage&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Assister <b>les différentes fonctions </b>pour la confection de leurs tableaux de bord&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Mettre en place, exploiter, améliorer et optimiser <b>les outils décisionnels</b> en collaboration avec les fonctions opérationnelles.<br></span></span></span><br></p><br><span><span><span>---------------------</span></span></span><br><span><span><span>Pour toute personne intéressée, prière de nous adresser vos candidatures sur&nbsp;</span></span></span><span><span><span>rh@ribatis.com</span></span></span><span><span><span>&nbsp;en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.</span></span></span><br><br><p><span>​</span><br></p><br><p><span><span>#Hiring</span></span><span> <span><span>#Chargefinancescontrolegestion</span></span><span><span>#Charge_finances_Controle_Gestion</span></span><span><span>&nbsp;#Sage #ZohoOne #Zoho_one</span></span></span><br></p><br><br><span>Profil</span><p><b><span><span><span>- Formation initiale</span></span></span></b><span><span><span> : BAC+5, Spécialité Finance &amp; Contrôle de gestion</span></span></span><br></p><br><p><b><span><span><span>- Expérience</span></span></span></b><span><span><span> : Au moins une année probante dans un poste équivalent</span></span></span><br></p><br><p><b><span><span><span>- Savoir-être</span></span></span></b><span><span><span> : Une personne</span></span></span><br></p><br><span><span><span>·</span></span></span><span><span><span>Organisée&nbsp;;</span></span></span><br><br><p><span><span><span>·</span></span></span><span><span><span>Rigoureuse&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>A un esprit de synthèse.</span></span></span><br></p><br><p><b><span><span><span>- Savoir-faire</span></span></span></b><span><span><span> : Une personne qui sait </span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Gérer les finances&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Élaborer les indicateurs de gestion&nbsp;;</span></span></span><br></p><br><p><span><span><span>·</span></span></span><span><span><span>Maîtriser les outils bureautiques.</span></span></span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Customer Service Representative Team Leader<br><br><b>Job Description:</b><b>About US:</b><br><p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p><br><br><p>As part of our company´s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p><br><br><br><p><b>What you will be doing at ARROW</b></p><br><br><p><b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p><br><br><br><p><b>Customer Service Team Leader – Arrow Electronics</b></p><br><br><p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li><p>Coach, train, and support the CSR team to drive performance and engagement</p><br><br></li><li><p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p><br><br></li><li><p>Oversee team performance and conduct annual appraisals</p><br><br></li><li><p>Optimize and implement processes to enhance customer experience and sales support</p><br><br></li><li><p>Handle transition management and coordinate quality-related issues</p><br><br></li></ul><p><b>Team Responsibilities Under Your Supervision:</b></p><br><br><ul><li><p>Manage order-to-invoice cycle and order management</p><br><br></li><li><p>Ensure timely communication with customers and suppliers, providing post-sales support</p><br><br></li><li><p>Drive on-time delivery and manage backlog changes in line with business goals</p><br><br></li><li><p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p><br><br></li><li><p>Oversee customer reserved inventory and maintain operational efficiency</p><br><br></li></ul><b>Who are we looking for?</b>· Typically you would have <b>3-5 years of previous experience in Customer Service area,</b><p>· Advance level of English plus one of the following languages in advance level, Spanish.</p><br><br><p>· Great communication and coordination skills,</p><br><br><p>· Good knowledge of MS Office</p><br><br><p>· Excel Knowledge in advanced level</p><br><br><p>· Excellent organizational skills and professional “can do &amp; proactive” attitude,</p><br><br><p>· Ability to handle demanding situations,</p><br><br><p>· Customer Service oriented mindset, proactive and innovative,</p><br><br><p>· Supply Chain and people management experience will be an advantage.</p><br><br><br><b>What is in it for you?</b>· Full Permanent contract,<p>· Social advantages: CNSS, CIMR, Health insurance,</p><br><br><p>· Very good working atmosphere in a team of passionate collaborators,</p><br><br><p>· Work culture where you can make an impact,</p><br><br><p>· Dynamic environment with a <b>friendly work atmosphere</b>,</p><br><br><p>· Fast recruitment process,</p><br><br><p>· Interesting career development opportunities in a quickly growing environment,</p><br><br><p>· Working within an international organization, recognized worldwide in its sector.</p><br><br><br><b>Our story</b><p>As <b>Arrow Global Components (AGC)</b>, a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.</p><br><br><br><p><b><i>Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.</i></b></p><br><br><p><span>#LI-HL1</span></p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>What makes us Qlik?</strong><br><span>A </span><span>Gartner® Magic Quadrant™ Leader for 15 years in a row</span><span>, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. </span><br><span>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</span><br><strong>The Customer Success AI Business Analyst Role</strong><br><span>Step into a pivotal position as an AI Business Analyst within our Customer Success Intelligence and Agentic Ops team. Your experience in data analysis, prompt engineering and workflow design will directly contribute to strategic initiatives that enhance our customers’ experience, drive product adoption and ensure customer retention. This role offers an exciting opportunity to work at the cross roads of data, AI and operations as an integral part of our CS Agentic Ops vision and journey.</span><br><br><strong>What makes this role interesting?</strong><br><br><span>As a Customer Success (CS) AI Business Analyst you'll enjoy:</span><br><br><ul><li><span>Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization.</span></li><li><span>Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals by designing and documenting AI agentic workflows or tools that intelligently automate tasks or assist humans to perform tasks more effectively.</span></li><li><span>Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder.</span></li><li><span>Leading with AI and Automation: Boost Customer Success productivity and effectiveness by developing re-usable AI prompts or no-code/low-code automations that support business needs customer success management at-scale.</span></li></ul><br><span>If you're looking for a role where your contributions fuel innovation and drive real impact, this is the opportunity for you.</span><br><br><strong>Here’s how you’ll be making an impact:</strong><br><br><ul><li><span>Build analytics artifacts (Qlik applications, dashboards and KPIs) and generate intelligence from data to support customer engagement, adoption and retention strategies.</span></li><li><span>Author detailed user stories, functional requirements, and process specifications for AI-driven and agentic workflows (e.g. autonomous account monitoring, escalation routing, renewal risk alerts, and CSM task automation).</span></li><li><span>Translate business needs into structured requirements that engineering, AI/ML, and product teams can execute against with confidence.</span></li><li><span>Map current-state CS processes and design future-state agentic workflows, clearly documenting triggers, decision logic, handoff points, and human-in-the-loop controls.</span></li><li><span>Expand the Customer Success AI prompt library by developing, refining or optimizing reusable inputs for generative AI models.</span></li><li><span>Identify areas for improvement in existing processes and creating related no-code/low-code automation workflows to achieve scalability and predictability of outputs.</span></li></ul><br><span>Your work will have a tangible effect on how we support our customers, achieve revenue goals, and continuously improve the way we operate.</span><br><br><strong>We’re looking for a teammate with:</strong><br><ul><li><span>A background that sets you up for success: A bachelor’s degree (or equivalent experience) in Business, Information Management or Data Science.</span></li><li><span>Proven experience: 2+ years in data analysis preferably in a SaaS, B2B technology or Customer Success environment.</span></li><li><span>Technical Proficiency: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel skills. Basic understanding of Python, APIs or LLM architecture.</span></li><li><span>Systems Analysis Foundations: Working knowledge of business/systems analysis and design. Experience creating related documentation including requirements specifications, entity relationship diagrams, process maps or data flow diagrams.</span></li><li><span>AI/Automation experience: Experience with AI prompt engineering or no-code/low-code automations to improve outputs from existing processes.</span></li><li><span>Outcome-focused: Demonstrated ability to drive innovative change and achieve positive business outcomes through data analysis, systems analysis and process design.</span></li><li><span>Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders.</span></li></ul><br><strong>The location for this role is:</strong><br><span>Boston, MA or King of Prussia, PA</span><br><span>Hybrid: #LI-Hybrid</span><br><br><strong>If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team.</strong><br><strong>More about Qlik and who we are:</strong><br><span>Find out more about ‘Life at Qlik’ on social: </span>Instagram, LinkedIn, YouTube<span>, and </span>X/Twitter<span>, and to see all other opportunities to join us and our values, check out our </span>Careers Page.<br><strong>What else do we offer?</strong><br><ul><li><span>Named in Newsweek’s ‘Americas Greatest Workplaces 2025’: </span>https://rankings.newsweek.com/americas-greatest-workplaces-2025.</li><li><span>Genuine career progression pathways and mentoring programs.</span></li><li><span>Culture of innovation, technology, collaboration, and openness.</span></li><li><span>Flexible, diverse, and international work environment.</span></li></ul><br><span>Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our </span>Corporate Responsibility Employee Programs.<br><strong>Salary and Benefits:</strong><span> The anticipated base salary range for this role is&nbsp;$85,000 USD to $100,000 USD per year. Final&nbsp;compensation&nbsp;offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.</span><br><span>This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&amp;D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.</span><br><strong>Application Window:</strong><span> The application window is 60 days, but applicants are encouraged to apply as soon as possible.&nbsp;The posting will be removed before the application window closes if the position is filled.</span><br><strong>For positions in Massachusetts:</strong><span> It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</span><br><span>Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.</span><br><span>Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.</span><br><span>If you need assistance applying for a role due to a disability, please submit your request via email to </span>accessibilityta@qlik.com. <span>Any information you provide will be treated according to Qlik’s</span> Recruitment Privacy Notice<span>. Qlik may only respond to emails related to accommodation requests.</span><br><span>Qlik uses artificial intelligence (e.g. Talent Intelligence developed by Eightfold) to screen and summarize resumes, assess and evaluate candidates, and score candidates for all positions at Qlik. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means. For questions about this tool, contact </span>accessibilityta@qlik.com<span>.</span><br><span>Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br><strong>Department Focus:</strong><br> <span>The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.</span><br> <strong>Your Impact:</strong><br> <span>As the Customer Experience Team Lead in Morocco, you will champion our customer-first culture by leading and developing a high-performing support team through a period of exciting regional growth. You will play a pivotal role in optimizing local support workflows and collaborating with global stakeholders to ensure our SMB and enterprise clients receive unparalleled technical assistance. </span><br> <span>This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.</span><br><br><p><b>What you will do:</b></p><br><ul> <li>Global Team Leadership: Manage and develop a global team of 6-12 frontline and premium support agents, providing guidance, coaching, and performance feedback to ensure top-tier support across all customer segments (SMB, MM, Enterprise).</li> <li>Operational Excellence: Oversee daily operations to ensure efficient ticket resolution, customer satisfaction, and adherence to SLAs. Continuously evaluate and improve support processes and workflows.</li> <li>Stakeholder Collaboration: Work closely with internal teams, including Product, Engineering, and Sales, to resolve escalated issues, align on processes, and ensure smooth communication between CX and other departments.</li> <li>Talent Management: Lead recruitment, promotions, and development of team members. Foster a culture of continuous learning and professional growth within the team.</li> <li>Process Optimization &amp; KPI Management: Analyze team performance metrics, implement strategies to improve efficiency, and ensure alignment across global hubs. Track and report on KPIs, including response time, resolution time, and customer satisfaction.</li> <li>Project Management: Lead and participate in key CX initiatives aimed at improving customer experience, such as launching new tools, updating internal documentation, and streamlining workflows.</li> </ul><br><p><b>What you will bring </b></p><br><ul> <li>2+ years of experience as a technical support team lead or in a similar leadership capacity, ideally within a fast-paced SaaS environment.</li> <li>Native or professional fluency in English, French, and Arabic is essential for supporting our diverse customer base and internal stakeholders.</li> <li>Proven ability to analyse performance data (KPIs) and translate insights into actionable workflow optimizations.</li> <li>Strong technical troubleshooting skills and experience managing complex customer escalations with a high degree of empathy.</li> <li>Excellent communication and negotiation skills, with the ability to influence cross-functional teams and advocate for the customer’s needs and performance improvement.</li> </ul><br><p><b>A typical day:</b></p><br><ul> <li>Set daily priorities, such as team check-in to review open tickets and ensure alignment on SLAs. Provide feedback on team performance and address any escalated issues from the previous day.</li> <li>Use data analysis tools to monitor team KPIs such as ticket response time, resolution rates, and CSAT. Based on these insights, adjust workflows or implement strategies to optimize performance across regions.</li> <li>Spend time coaching individual team members, providing actionable feedback on technical troubleshooting, customer communication, and performance metrics. You’ll work closely with your team to develop their skills and improve overall service quality.</li> <li>Regularly interact with Product, Engineering, and Sales teams to resolve complex or escalated technical issues. Your input ensures that customer needs are met and product improvements are informed by real-world support insights.</li> <li>Continuously evaluate support processes, identify inefficiencies, and propose workflow improvements that reduce ticket resolution time and enhance the customer experience.</li> <li>Oversee team development by conducting one-on-one meetings to discuss career progression, handle recruitment for new team members, and manage talent retention strategies.</li> <li>Lead or participate in key customer experience initiatives, such as improving onboarding processes, enhancing internal documentation, or launching new tools to help the team work more efficiently.</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Customer Service Representative Team Leader<p> </p> <p> </p> <b>Job Description:</b> <div> <b>About US:</b> </div> <div> <div> <div> <div> <p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p> <p>As part of our company s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p> <p> </p> <p> <b>What you will be doing at ARROW</b> </p> <p> <b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p> <p> </p> <p> <b>Customer Service Team Leader Arrow Electronics</b> </p> <p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p> <p> <b>Key Responsibilities:</b> </p> <ul> <li> <p>Coach, train, and support the CSR team to drive performance and engagement</p> </li> <li> <p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p> </li> <li> <p>Oversee team performance and conduct annual appraisals</p> </li> <li> <p>Optimize and implement processes to enhance customer experience and sales support</p> </li> <li> <p>Handle transition management and coordinate quality-related issues</p> </li> </ul> <p> <b>Team Responsibilities Under Your Supervision:</b> </p> <ul> <li> <p>Manage order-to-invoice cycle and order management</p> </li> <li> <p>Ensure timely communication with customers and suppliers, providing post-sales support</p> </li> <li> <p>Drive on-time delivery and manage backlog changes in line with business goals</p> </li> <li> <p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p> </li> <li> <p>Oversee customer reserved inventory and maintain operational efficiency</p> </li> </ul> <b>Who are we looking for?</b> Typically you would have <b>3-5 years of previous experience in Customer Service area,</b> <p> Advance level of English plus one of the following languages in advance level, Spanish.</p> <p> Great communication and coordination skills,</p> <p> Good knowledge of MS Office</p> <p> Excel Knowledge in advanced level</p> <p> Excellent organizational skills and professional can do &amp; proactive attitude,</p> <p> Ability to handle demanding situations,</p> <p> Customer Service oriented mindset, proactive and innovative,</p> <p> Supply Chain and people management experience will be an advantage.</p> <p> </p> <b>What is in it for you?</b> Full Permanent contract, <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a <b>friendly work atmosphere</b>,</p> <p> Fast recruitment process,</p></div></div></div></div></div></section>