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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Marketing Director, you will lead the global commercial marketing function of the Corporate Brand &amp; Engagement team and serve as the strategic bridge between Intelcia's brand positioning and its business growth ambition. This is a senior leadership role with direct impact on Intelcia's industry authority, international visibility and pipeline contribution. You will translate a strong, established brand platform into structured B2B marketing programs and demand generation initiatives, while building and developing a lean, high-ownership team. You will report to the Chief Brand &amp; Engagement Officer and work in close collaboration with regional brand and marketing teams and Sales and Business Development leads. This position offers direct and regular exposure to the Executive Committee</p><p>What You Will Own</p><p>Marketing Strategy &amp; Commercial Activation</p><ul><li>Define and deploy the Group's B2B marketing strategy, translating Intelcia's positioning into programs that drive visibility, client engagement and qualified pipeline contribution.</li><li>Own the external narratives for Intelcia, ensuring messaging is commercially sharp, audience-relevant and consistent across regions.</li><li>Align marketing priorities with Sales and Business Development to identify high-potential markets, support international expansion and coordinate targeted demand generation programs.</li><li>Establish and govern a unified approach to client interactions especially with global accounts, clients HQ visits and international events, ensuring consistency and commercial quality.</li><li>Keep up with market trends and emerging technologies to stay ahead of the curve and introduce innovative marketing tactics.</li><li>Manage budget and resource allocation for the various marketing activities, ensuring that the marketing function is run efficiently and within financial constraints.</li></ul><p>Thought Leadership &amp; Industry Authority</p><ul><li>Build and develop Intelcia's voice and thought leadership programs across key B2B channels, targeting industry analysts, sector influencers and senior client audiences.</li><li>Own the content strategy and messaging framework for LinkedIn and other B2B platforms, working in close collaboration with the digital marketing team for deployment and performance.</li><li>Drive competitive intelligence and market signal tracking to keep Intelcia's positioning ahead of the curve and commercially relevant.</li></ul><p>Demand Generation &amp; Pipeline Contribution</p><ul><li>Design and oversee ad-hoc B2B demand generation programs in support of Intelcia's international growth ambition, with clear funnel management from awareness to qualified pipeline.</li><li>Work with the digital marketing team on campaign performance, funnel optimisation and analytics, translating insights into continuous improvement.</li><li>Share frameworks and best practices with regional marketing teams to ensure local execution is coherent with Group-level strategy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For:</p><p>Experience</p><ul><li>Bachelor's or Master's degree in Marketing, Business or Communications (Bac+4/5)</li><li>Minimum of 15 years of experience in B2B marketing, with proven seniority in a Marketing Director or equivalent role within a multinational or global environment</li><li>Strong track record in strategic and operational marketing including portfolio management, market positioning, sales alignment and demand generation</li><li>Experience in international or multi-regional marketing environments, with the ability to adapt strategies across markets and cultures</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong command of the full B2B marketing funnel, from positioning and messaging to lead generation and pipeline conversion</li><li>Proven ability to build structured marketing programs and translate brand strategy into commercial activation, not just campaigns</li><li>Excellent content and copywriting skills in English and French; ability to write with clarity, authority and commercial intent</li><li>Strong analytical mindset: comfortable setting KPIs, reading funnel and performance data, and translating insights into decisions</li><li>Solid understanding of market research, competitive intelligence and B2B client decision-making dynamics</li><li>Strong leadership and relationship management skills, with the ability to influence senior stakeholders and work across functions and geographies</li></ul><p>Preferred qualifications</p><ul><li>Background in technology, consulting, outsourcing services strongly preferred</li><li>Proficient in marketing and collaboration tools including LinkedIn Campaign Manager, HubSpot, Salesforce and SEO/SEM logic</li></ul><p>The role is based in Casablanca, Morocco</p><p>#LI-SL1</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The intern will support a cross-functional quality improvement project focused on the review, simplification, and standardization of work instructions, procedures, and operator evaluation tools. The objective is to improve documentation clarity, strengthen alignment between written standards and shopfloor practice, and contribute to the reduction of systemic internal excursions.</p><p>Main Responsibilities</p><p>The intern will support activities such as:</p><ul><li>Review of existing work instructions, control plans, and related documentation</li><li>Identification of unclear, missing, or inconsistent procedure points</li><li>Support in building operator knowledge evaluation tests based on process steps</li><li>Analysis of internal excursions and lessons learnt from other lines</li><li>Participation in documentation gap analysis and standardization workshops</li><li>Preparation of summaries, tables, and presentation materials for project reviews</li><li>Support in KPI definition and follow-up related to documentation usage and operator understanding</li><li>Contribution to the update and harmonization of WI / RTP / OCAP-related content</li><li>Support in administrative and coordination tasks linked to the project</li></ul><p>YOUR SKILLS &amp; EXPERIENCES</p><ul><li>preparing Engineer / Master degree in industrial manufacturing, quality or similar</li><li>Interest in manufacturing, quality, process improvement, or industrial engineering</li><li>Proficiency in Microsoft Office tools, especially Excel and PowerPoint. Power Bi is an asset</li><li>Good analytical and writing skills</li><li>Ability to work with operational teams and follow instructions precisely</li><li>Good English and French level</li><li>Good communication and teamwork skills</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>preparing Engineer / Master degree in industrial manufacturing, quality or similar</p><p>Interest in manufacturing, quality, process improvement, or industrial engineering</p><p>Proficiency in Microsoft Office tools, especially Excel and PowerPoint. Power Bi is an asset</p><p>Good analytical and writing skills</p><p>Ability to work with operational teams and follow instructions precisely</p><p>Good English and French level</p><p>Good communication and teamwork skills</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage a portfolio of renewal opportunities following the 120-day renewal cadence. Collaborate with partners to ensure they have full visibility of renewal timelines and requirements. Identify risks early (churn signals, budget issues, dissatisfaction) and escalate appropriately. Deliver excellent customer service by providing timely, accurate, and professional communication to end users. Assist partners with quotes, pricing details, product clarification, and renewal documentation. Support partners in presenting the renewal value and overcoming objections. Achieve quarterly and annual renewal rate targets. Proactively drive conversations around upsells, multi-year deals, or product expansion when applicable. Maintain accurate renewal forecasting and pipeline hygiene. Update CRM tools (e.g., Salesforce) daily to reflect opportunity status, interactions, risks, and next steps. Resolve issues related to pricing, product clarification, SLA concerns, or billing questions. Execute renewal, win-back, and retention campaigns as instructed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in Inside Sales, Customer Success, or Customer Service in the tech/SaaS/IT industry.</li><li>Strong communication skills and the ability to articulate value clearly to both partners and end users.</li><li>Ability to work in a fast-paced, partner-led sales environment.</li><li>Fluency in English and Spanish</li><li>Organized, proactive, and able to manage a large renewal pipeline.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AVL Maroc SARL AU offers a job in Morocco (MA) as Emission Calibration Engineer (Casablanca)</p><p>YOUR RESPONSIBILITIES: Calibrate engine control systems (e.g., fuel injection, air management, EGR, aftertreatment) to reduce exhaust emissions. Conduct engine and vehicle testing (dyno, road, lab) to validate emissions performance. Analyze test data and adjust calibration to meet regulatory standards (e.g., Euro, EPA). Support certification processes and ensure compliance with environmental regulations. Collaborate with cross-functional teams (powertrain, software, validation). Troubleshoot emissions-related issues and optimize performance trade-offs.</p><p>We offer : Be part of our pioneering work together with our customers we shape the future of mobility! Our technical and personal onboarding concept will help you to hop on easily. We support lifelong learning: educate yourself, apply your knowledge and get creative. Mobile working, flexible worktime and modern workplaces are part of our DNA. We are deeply rooted in our values: respectful communication, care, openness, passion, and trust Cafe and restaurant in the office building Employee events If you have these qualifications and are looking for a new challenge, we encourage you to apply to discuss it further! Interested? If so, please use our online application tool to send your application to AVL!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in mechanical, automotive, or related engineering field. knowledge of automotive diagnostics (OBD, Trouble codes) Understanding of ECU systems. Knowledge of internal combustion engines, combustion processes, and emission control systems. Experience with calibration tools (e.g., INCA, CANape , MDA,CRETA,Optisim ) and data analysis. Understanding of emissions regulations and testing procedures. Good analytical and problem-solving skills. Experience in diagnostics, validation, or calibration is a plus Driver License B, AW18.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>YOUR RESPONSIBILITIES:</b></p><p><br></p><p>&nbsp;Calibrate engine control systems (e.g., fuel injection, air management, EGR, aftertreatment) to reduce exhaust emissions.</p><p>Conduct engine and vehicle testing (dyno, road, lab) to validate emissions performance.</p><p>Analyze test data and adjust calibration to meet regulatory standards (e.g., Euro, EPA).</p><p>Support certification processes and ensure compliance with environmental regulations.</p><p>Collaborate with cross-functional teams (powertrain, software, validation).</p><p>Troubleshoot emissions-related issues and optimize performance trade-offs.&nbsp;</p><p>&nbsp;</p><p><b>YOUR PROFILE:</b></p><p>Degree in mechanical, automotive, or related engineering field.</p><p>knowledge of automotive diagnostics (OBD, Trouble codes)</p><p>Understanding of ECU systems.</p><p>Knowledge of internal combustion engines, combustion processes, and emission control systems.</p><p>Experience with calibration tools (e.g., INCA, CANape, MDA,CRETA,Optisim) and data analysis.</p><p>Understanding of emissions regulations and testing procedures.</p><p>Good analytical and problem-solving skills.</p><p>Experience in diagnostics, validation, or calibration is a plus&nbsp;</p><p>Driver License B, AW18.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>YOUR PROFILE:</h2><ul><li>Degree in mechanical, automotive, or related engineering field.</li><li>knowledge of automotive diagnostics (OBD, Trouble codes)</li><li>Understanding of ECU systems.</li><li>Knowledge of internal combustion engines, combustion processes, and emission control systems.</li><li>Experience with calibration tools (e.g., INCA, CANape , MDA,CRETA,Optisim ) and data analysis.</li><li>Understanding of emissions regulations and testing procedures.</li><li>Good analytical and problem-solving skills.</li><li>Experience in diagnostics, validation, or calibration is a plus</li><li>Driver License B, AW18.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill &amp; seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.</p><p>ESSENTIAL FUNCTIONS Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests Handling and managing Queue Rooms Coordinating with Housekeeping to track readiness of rooms for check-in Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping Working closely with Reservations department to get the Arrival time Assigning Group arrivals and updating the group resume. Clearing departures and back to back rooms Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns Liaise with Housekeeping to prepare showrooms for sales &amp; marketing needs Communicate with Finance Department for any pending account, Open Folio, PM and follow up with any pending payment. Raising the manual requisition and Birchstress PO/REQ Maintains inventory of the department stationary at the end of the month for proper stock keeping and usage. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Must be familiar with Four Seasons Hotels &amp; Resorts standard training manual and service culture. Daily review the next three days arrivals detail report with FDM / FOAM to make proper arrangement for the rooms.</p><p>NON-ESSENTIAL FUNCTIONS All information should be in confidential. Set up good relationship with all the department of the hotel, and keep smooth working Ensures high standards of personal presentation and grooming. Exercises responsible behavior at all times and positively representing the hotel and Four Seasons. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, Executive Club and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. Carries out any other reasonable duties and responsibilities as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>KNOWLEDGE AND SKILLS. Education College graduate or Certificate in Hotel Management. Experience Minimum one year working experience in similar 5-star hotel OR minimum two year working experience as Front Desk Guest Relations Officer</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Marketing Manager, you will be the commercial engine of the Corporate Brand &amp; Engagement team. Your mission is to translate Intelcia's positioning into structured B2B marketing initiatives that strengthen client engagement and serve the Group's international growth ambition. This is a hands-on, high-ownership role. You will work at the intersection of brand, marketing and sales, designing and executing programs that build Intelcia s external positioning and perception in the industry. You will report to the Marketing Director and work in close collaboration with regional brand and marketing teams, sales and business development leads, and the broader support function teams.</p><p>What You Will Own</p><p>Commercial Marketing &amp; Content</p><ul><li>Develop and write group-level marketing narrative, messaging and content for Intelcia s B2B marketing assets: value propositions, business lines positioning, sector narratives, and campaigns messaging aligned with Intelcia s priorities.</li><li>Conduct market intelligence and competitive benchmarking to inform value proposition evolution and content strategy.</li><li>Write and produce commercial marketing content: client use cases, success stories, KSPs (Key Selling Points) and sector POVs that equip sales and business teams to engage with the industry.</li><li>Establish a common standard and unified approach for interactions with clients including global accounts, client visits and international events, ensuring consistent approach across regions.</li></ul><p>Thought Leadership &amp; Industry Authority</p><ul><li>Support building Intelcia's voice and authority in the industry by executing thought leadership initiatives targeting industry analysts, sector influencers and key B2B audiences</li><li>Own the ideation, content strategy and messaging angles for LinkedIn and other B2B channels, working in close collaboration with the Digital Marketing team for deployment and performance tracking.</li><li>Write long-form and short-form content, LinkedIn posts and angles, sector POVs, and messages to keep Intelcia visible and relevant in the market.</li><li>Track analyst coverage, competitor positioning and market signals to keep Intelcia's content ahead of the curve and commercially relevant</li></ul><p>Demand Generation &amp; Pipeline Contribution</p><ul><li>Deploy and execute ad-hoc B2B demand generation programs to support international expansion in collaboration with Sales and Business Development teams.</li><li>Work with the Digital Marketing team on campaign deployment and performance tracking, ensuring programs are optimised with clear funnel management (MQL to SQL).</li><li>Share best practices and frameworks with regional teams for local optimisation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For</p><p>Experience</p><ul><li>Bachelor's or Master's degree in Marketing, Communications or Business School</li><li>6 to 10 years of experience in B2B marketing, Product/Brand Marketing or Growth Marketing, preferably in a technology, consulting or professional services environment</li><li>Strong understanding of B2B sales cycles and client decision-making dynamics</li><li>Background in international or multi-regional marketing environments is a plus</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong command of the full B2B marketing funnel, from market positioning and messaging to lead generation and pipeline conversion</li><li>Proven ability to build and execute structured marketing programs, not just campaigns</li><li>Proficient in marketing and collaboration tools including HubSpot, LinkedIn Campaign Manager; Salesforce, Notion and SEO/SEM and paid media logic</li><li>Solid understanding of market research and competitive intelligence methodologies</li><li>Excellent content and copywriting skills in English and French</li><li>Strong analytical mindset, comfortable setting KPIs, reading funnel data and translating insights into actions</li></ul><p>The role is based in Casablanca, Morocco.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description: Context: The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test &amp; Support department. He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers. He/she reports to the Project / Care Manager . Functions: The Field Support Engineer handles the following tasks: Managing customer requests Providing technical support Providing telephone or remote assistance Investigating incidents and problems reported by customers Troubleshooting of complex telecommunication systems Verifying corrections provided by R&amp; D Participating in the technical preparation of roll out or upgrade operations Supporting the resolutions proposed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in Engineering with experience in Telecommunications Systems and/or Information Technology or equivalent background</li><li>Knowledge of telecom systems and equipment</li><li>Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, Active Directory, and Information Security is advantageous</li><li>Readiness to travel on a need basis</li><li>Good problem-solving capability, ability to handle changing and often tense contexts</li><li>Communication skills, interpersonal as well as in writing and reporting</li><li>Good English and French languages skills are mandatory</li><li>Team spirit</li><li>Competencies and experience in following areas are seen as a plus: Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution RedHat linux including Virtualization and Containerization MS Windows IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF) Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability) System integration and on-site interventions Familiarity with agile methodology and test automation (Robot Framework, Python) Radio and terminal platform competence Applications and databases Open source management Airbus Tetra knowledge Experience in Help Desk work</li><li>Strong internal and external interpersonal skills</li><li>Mobility (travel frequently, world-wide)</li><li>Able to handle changing and often tense contexts</li><li>Availability</li><li>Methodical</li><li>Autonomous</li><li>Close attention to detail</li><li>Languages: English and French required</li><li>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>YOUR RESPONSIBILITIES: Develop and calibrate engine, transmission, and vehicle control systems to improve drivability. Optimize vehicle response for conditions like start-up, idle, acceleration, deceleration, and gear shifts. Conduct vehicle testing (road, track, and dyno) to evaluate driveability performance. Analyze test data and resolve issues such as hesitation, jerking, or poor throttle response. Collaborate with powertrain, calibration, and software teams to ensure smooth system integration. Validate customer-oriented features like comfort, smoothness, and responsiveness. We offer : Be part of our pioneering work together with our customers we shape the future of mobility! Our technical and personal onboarding concept will help you to hop on easily. We support lifelong learning: educate yourself, apply your knowledge and get creative. Mobile working, flexible worktime and modern workplaces are part of our DNA. We are deeply rooted in our values: respectful communication, care, openness, passion, and trust Cafe and restaurant in the office building Employee events If you have these qualifications and are looking for a new challenge, we encourage you to apply to discuss it further! Interested? If so, please use our online application tool to send your application to AVL!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in mechanical, automotive, or related engineering field. Strong understanding of vehicle dynamics, powertrain systems, and control strategies. Experience with calibration tools (e.g., INCA, CANape) and data analysis. Good problem-solving and driving evaluation skills. Experience in diagnostics, validation, or calibration is a plus Driver License B, AW18.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Real Time Analyst (RTA) - Night Shift</p><p>We are looking for a Senior Real Time Analyst (RTA) to join our team on mission. The RTA is responsible for real-time monitoring of service levels and operational performance across projects, platforms, or sites. The role ensures optimal resource allocation and supports the achievement of operational KPIs by proactively managing workload and identifying performance risks.</p><p>Key Responsibilities</p><ul><li>Monitor real-time performance across multiple Lines of Business using various workforce management tools.</li><li>Track service levels and operational metrics for inbound calls, outbound calls, chats, and emails.</li><li>Create and maintain accurate real-time reports using standard reporting templates.</li><li>Communicate performance updates and call variances to Operations and relevant stakeholders.</li><li>Monitor agent availability, including breaks, lateness, and absences.</li><li>Adjust staffing and resource allocation according to real-time contact volumes and business needs.</li><li>Identify potential service risks and escalate critical situations promptly.</li><li>Manage and optimize activity curves throughout the day to ensure operational efficiency.</li><li>Support operational decision-making through data analysis and forecasting using Excel.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong analytical skills with a high level of accuracy and attention to detail.</li><li>Proven experience in Real Time Analysis or Workforce Management (WFM).</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple activities simultaneously.</li><li>Adaptable and able to respond effectively to changing business needs.</li><li>Strong problem-solving and decision-making skills.</li><li>Team player with a positive attitude and excellent collaboration skills.</li><li>Excellent verbal and written communication skills in French and English .</li><li>Proficient in Microsoft Excel, including reporting and forecasting.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements. Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan. Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>school education or equivalent experience. Experience in a luxury brands is a plus French, English and Arabic are mandatory</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary To advance Teach For All s 25-year vision , we are seeking a Media and Editorial Coordinator to play a key supporting role in shaping and sustaining Teach For All s external voice. You will support media relations efforts through strong operational management and coordination, contribute to thought leadership content, manage day-to-day operational systems, and help ensure that the ideas and insights from our global network reach relevant audiences. This role combines hands-on operational excellence with a good understanding of media relations and editorial standards.</p><p>About The Team The Media and Public Engagement team works to influence the global discussion in order to create an external environment conducive to the achievement of Teach For All s vision. We are a fast-paced team that builds a proactive narrative highlighting our core purpose, the impact of our global network, and the work of our network partners.</p><p>Key Responsibilities</p><p>Media Relations (30%):</p><ul><li>Support the Head of Media and Public Engagement in managing engagement with journalists, editors, and media platforms, and contribute to building strong media relationships over time</li><li>Conduct targeted media landscape analysis to identify relevant platforms and journalists for outreach and cultivation</li><li>Maintain and optimize media contact databases and manage incoming media queries</li><li>Perform daily media monitoring, track brand presence, and proactively identify engagement opportunities</li><li>Analyze media coverage to support the team in generating actionable insights</li></ul><p>Thought leadership and Public Engagement (25%):</p><ul><li>Support the development of op-eds, essays, and media commentary from key spokespeople including research, drafting support, editing, and coordinating submissions</li><li>Edit and strengthen content from the network to help maintain consistent editorial standards</li><li>Coordinate active editorial cycles, including tracking submissions and supporting revisions across multiple pieces</li><li>Project manage and contribute to the editorial output and audience development of public engagement platforms, including written and video content series.</li><li>Support the process to identify and secure speaking engagements, in line with team priorities</li><li>Contribute to the drafting and coordination of press releases, press kits, and other communications materials</li></ul><p>Operations and Systems (45%):</p><ul><li>Manage the development and maintenance of a spokesperson database, coordinating preparation and support for spokespeople across media opportunities</li><li>Manage and maintain the team s systems and processes, including the journalist CRM, media monitoring dissemination, and contact database upkeep (training provided)</li><li>Build and maintain trackers for thought leadership output, media placements, and team pipelines</li><li>Collaborate with the Communications team and other teams across the organization on shared projects</li><li>Lead the logistics of the team s events, including scheduling, briefing documents, and post-production follow-through</li><li>Manage team communications and the general media inquiry inbox</li></ul><p>As the ideal candidate, you will bring:</p><ul><li>Strong writing skills with the ability to produce clear, precise, and compelling prose</li><li>Good editorial instinct: you can review drafts and identify areas for improvement in structure, clarity, and impact</li><li>Strong media awareness: you understand how newsrooms work, follow global affairs with genuine interest, and can identify opportunities to place ideas effectively</li><li>Strong organizational, project management, and operational skills. You enjoy managing systems, processes, and multiple workstreams, and take pride in ensuring smooth operations</li><li>Analytical skills to monitor media coverage, identify patterns, and support the development of insights for the team</li><li>Interpersonal and relationship-building ability to maintain relationships with internal stakeholders</li><li>Ability to comfortably work effectively across cultural difference in a fast-paced, dynamic, and globally dispersed environment</li><li>A solutions-oriented, proactive problem-solver with a design-thinking mindset, comfortable ideating and using rapid prototyping to work through challenges.</li><li>Exemplifies Teach For All s core values and a commitment to Teach For All s mission :</li><li>Reflects a sense of possibility in mindset and vision</li><li>Believes in the value of being locally rooted and globally informed</li><li>Drives toward constant learning and improvement</li><li>Convinced of the necessity of diversity and inclusiveness in our work</li><li>Believes in the interdependence between our partners and us in solving this global problem</li></ul><p>Desirable Skills/Experiences</p><ul><li>Three or more years of professional experience in journalism, communications, media relations, think tanks, or a related field</li><li>Experience working in or with international development, education, or social impact sectors</li><li>Familiarity with media monitoring tools and coverage analysis</li><li>Experience with Salesforce, Account Engagement (newsletter system), or similar CRM systems</li><li>Experience supporting spokesperson preparation or media training</li></ul><p>What Teach For All Offers:</p><ul><li>Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress</li><li>Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond</li><li>Comprehensive benefits package designed for your well-being and work-life needs</li><li>Generous time off and flexible work arrangements</li><li>And much more!</li></ul><p>Application Instructions</p><p>If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!</p><p>Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience.</p><p><br></p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong writing skills with the ability to produce clear, precise, and compelling prose</li><li>Good editorial instinct: you can review drafts and identify areas for improvement in structure, clarity, and impact</li><li>Strong media awareness: you understand how newsrooms work, follow global affairs with genuine interest, and can identify opportunities to place ideas effectively</li><li>Strong organizational, project management, and operational skills. You enjoy managing systems, processes, and multiple workstreams, and take pride in ensuring smooth operations</li><li>Analytical skills to monitor media coverage, identify patterns, and support the development of insights for the team</li><li>Interpersonal and relationship-building ability to maintain relationships with internal stakeholders</li><li>Ability to comfortably work effectively across cultural difference in a fast-paced, dynamic, and globally dispersed environment</li><li>A solutions-oriented, proactive problem-solver with a design-thinking mindset, comfortable ideating and using rapid prototyping to work through challenges.</li><li>Exemplifies Teach For All s core values and a commitment to Teach For All s mission :</li><li>Reflects a sense of possibility in mindset and vision</li><li>Believes in the value of being locally rooted and globally informed</li><li>Drives toward constant learning and improvement</li><li>Convinced of the necessity of diversity and inclusiveness in our work</li><li>Believes in the interdependence between our partners and us in solving this global problem</li></ul><p>Desirable Skills/Experiences</p><ul><li>Three or more years of professional experience in journalism, communications, media relations, think tanks, or a related field</li><li>Experience working in or with international development, education, or social impact sectors</li><li>Familiarity with media monitoring tools and coverage analysis</li><li>Experience with Salesforce, Account Engagement (newsletter system), or similar CRM systems</li><li>Experience supporting spokesperson preparation or media training</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Duties will include but are not restricted to:</p><p>Deal margin analysis and corrections</p><p>Balance sheet management for margin adjustments</p><p>Accounting for services divisions</p><p>Business queries</p><p>Completing requests for data from Audit &amp; SOX teams and ensuring business compliance with controls</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Who we're looking for :</h2><ul><li>Finance masters graduate</li><li>Strong communication &amp; interpersonal skills</li><li>Excellent attention to detail with an accurate and methodical approach</li><li>Strong Excel and analytical skills</li><li>Ability to hit deadlines and prioritize workloads effectively</li><li>Positive attitude and desire to progress their accounting career</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You drive revenue growth beyond the core and current customers. You are responsible of identifying potential customers/channels, initiating relationship and working the whole process of integrating them into Mondelez business.</p><p>How you will contribute</p><p>You will:</p><ul><li>Research and identify potential customers using various prospecting tools, databases, and market intelligence to build targeted prospect lists</li><li>Generate new business opportunities for the company (Away from home channels, new customers )</li><li>Integrate these customers in the current RTM</li><li>Develop the right RTM for the new channels/customers</li><li>Manage winning customer business relationships that facilitate best in industry execution of our categories.</li><li>Work closely with key stakeholders including category, activation team, sales capability and customer finance</li><li>Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.</li><li>Create and manage the annual business plan to deliver agreed KPI s and targets and provide reporting as required, in line with the joint business plan.</li><li>Optimize resources to deliver the best profitability in your operations.</li></ul><p>What you will bring</p><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li></ul><p>More about this role</p><p>What you need to know about this position:</p><ul><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li></ul><p>What you need to know about this position:</p><ul><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li></ul><p>What extra ingredients you will bring:</p><ul><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li></ul><p>Education / Certifications:</p><ul><li>Master/Bachelor s degree in business administration or a related field. MBA or advanced degree is a plus</li></ul><p>Job specific requirements:</p><ul><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li></ul><p>Travel requirements:</p><ul><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level.</li><li>Mobility is required.</li><li>No Relocation support available</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Customer management roles</li><li>Growing revenue and market share</li><li>Delivering results and problem solving</li><li>Negotiating and influencing decisions</li><li>Multiple customers strategies, structure and business practices</li><li>Project management is critical for this role, working in multifunctional teams is critical to conclude new deals and penetrate new channels</li><li>Manage day to day operations to drive executional excellence, deliver operational KPIs, share gain and financial targets</li><li>Develop monthly scorecards to review with customers and track KPIs</li><li>Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.</li><li>Leadership skills are critical to succeed in this role, resilience is essential</li><li>Discipline and ownership are key components to build sustainable partnership internally and externally</li><li>Accountability is highly needed to deliver on agreed KPIs</li><li>Ability to define a clear vision and strategy and transformational leadership to drive change</li><li>Customer facing experience in FMCG</li><li>Strong communication skills, influencing, negotiation and executive presence</li><li>Master/Bachelor s degree in business administration or a related field. MBA or advanced degree is a plus</li><li>Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.</li><li>Experience in confectionery or food industry is highly desirable.</li><li>Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level.</li><li>Mobility is required.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE PURPOSE: Promotion of Aspen products to health care professionals in a certain territory of the Moroccan kingdom, including building relations with HCPs, delivering the brand marketing messages, achieving sales targets and participate to local/international events. RESPONSIBILITIES: Represent Aspen through achieving daily targeted calls to physicians and pharmacists. Conducting AVAs &amp; promotional activities Achieve sales budget in the designated territory. Build sustainable positive relationships with target HCPs and different stakeholders. Maintain an updated customer database Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with health professionals. Monitoring competitors, staying informed about competitors activities in a defined area. Organising appointments and meetings with community- and hospital-based healthcare staff Introduce ASPEN products in the hospital tender nomenclature Demonstrating or presenting products to healthcare staff, including doctors, nurses and pharmacists Undertaking relevant field research Meeting both the business and scientific needs of healthcare professionals Maintaining detailed records Attending and organising trade exhibitions, conferences and meetings Managing budgets and reviewing sales performance Writing reports and other documents</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Doctorate Degree/ Multiple Master's in Pharmacy or Scientific Background (Not Mandatory) Three (0-3) in Medical Representative, Key Account Manager or Similar One (1) preferably in Pharmaceuticals TECHNICAL SKILLS: MS Office - Working knowledge CRM / Call Report - Working knowledge KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer &amp; Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow &amp; Develop Contribute Special Expertise</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><p><strong>Education</strong> School diploma with six years of relevant experience; or, Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p><strong>Experience</strong> Experience in collaborating with government authorities, national/international institutions, United Nations agencies, and non-governmental organizations. Experience working on migration or the protection of vulnerable individuals, or issues related to international cooperation. Prior experience working with international humanitarian organizations, non-governmental or governmental institutions/organizations in a multicultural setting is an advantage. Thorough knowledge of the Moroccan institutional system, the United Nations, and associative work in Morocco. Experience in project management, monitoring, and evaluation.</p><p><strong>Skills</strong> Proficiency in Microsoft Office tools (Word, Excel, Outlook) and Monitoring &amp; Evaluation (M&amp;E) tools. Experience with programme management tools such as MiMOSA and RiMS Excellent communication skills. Ability to work in a multicultural environment. Analytical and synthesis skills. Team spirit and the ability to work independently. Be prepared to work flexible hours</p><p><strong>Languages</strong> All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and French are required (oral and written), desirable working knowledge of Arabic. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p><strong>Values - all IOM staff members must abide by and demonstrate these five values:</strong></p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p><strong>Core Competencies behavioural indicators Level 2</strong></p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p><strong>Managerial Competencies behavioural indicators Level 2, if with direct reports</strong></p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description: Context: Airbus Defence and Space Morocco is looking for a Technical Solution Manager (M/F) (Telecommunications Solution Architect), to join our System Design &amp; Engineering team in Rabat, Morocco. As a Technical Solution Manager you are responsible for the adequacy and compliance of the proposed Professional Mobile Radio (PMR) solution in TETRA ETSI standard with customer functional and operational requirements. You will have to provide technical solution description in bid and in project phases. Functions: Your main tasks and responsibilities will include: Collection and analysis of customer functional and operational requirements, Definition of the technical solution: specification, architecture, dimensioning, with adequate resiliency, performance and security levels and optimized costs, Write-up of the Technical Solution Description documents: HLD (High-Level design) and LLD (Low-level design) Configuration of the network elements: parameters delivery for roll-out, Bid/Project Technical follow-up: technical reviews with customers, commitment requests, technical changes, Suppliers technical follow-up: technical specification and qualification plan, Scope of supply definition for the end-to-end solution, End- to end integration strategy Test plan definition and System Acceptance of the solution Operational planning with Customer.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Our expectations for you: Bachelor s or Master s degree in Telecommunication or similar and at least 3-5 years of relevant work experience in Telecommunications domain Skills in telecommunications network architecture in TETRA standard. Organisational skills and activity follow-up Capacity to communicate with different stakeholders, internally and externally Willingness to work in an international environment, volunteer, proactive and dynamic Fluent spoken and written French and English skills are required. To succeed in this kind of role you need to have collaborative and proactive way of working and customer service attitude. This position requires a security clearance, or to be eligible to such clearance by relevant authorities. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing &amp; Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS &amp; Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The customer advisor in call reception is responsible for answering incoming customer calls by telephone. His role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, he also has to finalize sales, reporting to the team leader, his main missions consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare him for the responsibilities entrusted to him.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives. Main Duties and Responsibilities • Act as a subject matter expert in technical/solutions design of the company products/services • Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets • Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services • Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations • Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective • Build sound relationships with partners and customers in support of sales objectives; • Lead technical sales calls • Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure • Complete required pre-sales documentations in a quick and accurate manner • Develop content, train and support partners and customers • Respond to after-hours support queries during assigned rotations and escalate issues if needed • Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree in Computer Engineering, Computer Science or any other related field.</p><p>Experience • Minimum 3 5 years of hands-on experience with Cisco products and solutions. • CCNA certification is mandatory. • Proven experience in preparing technical proposals, delivering product demonstrations, and configuring Cisco solutions. • Strong technical knowledge of Cisco networking technologies and best practices. #LI-LM1</p><p></p></section>