وظائف خدمة عملاء في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role by:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French orally and in writing<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are focused on customer satisfaction</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone exchange<br>An initial discussion with a member of the recruitment team to discover Concentrix and confirm suitability for the role.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus from 12 months onwards<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and animations throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>&nbsp;Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Have perfect mastery of French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are customer satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to learn more about your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid Al Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<p>The inbound call center agent is responsible for answering incoming customer calls by phone. Their role consists of identifying their needs and providing a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main tasks consist of: Receiving incoming customer calls Actively listening to the interlocutors Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Guaranteeing the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities entrusted to them.</p><p><strong>Desired Candidate Profile</strong></p><p>Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role by:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and offering suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Are proficient with digital tools<br>• Love taking on challenges and are customer-satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.<br>2 Phone exchange<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm suitability for the role.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from the 12th month<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>&nbsp;Your mission as a Customer Advisor in Tele-sales:</strong></u></p><br><br><p>&nbsp;As a Tele-sales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and proposing suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Love to take on challenges and are customer satisfaction oriented</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone conversation<br>An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.<br>3 In-person interview<br>A meeting to explore your profile further and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Join the ADM Value sales team specialized in B2B telesales to support a major player in the French energy market.</p><br><br><p><strong>Your goal</strong>: grow your client portfolio by contacting businesses, understanding their gas and electricity needs, and then offering them a suitable, competitive, and value-creating solution.</p><br><br><p><strong>Your main tasks</strong></p><br><br><ul><li>Contact professionals through telephone prospecting campaigns.</li><li>Identify business needs: current contract, consumption, challenges, and priorities.</li><li>Build a personalized, results-oriented sales pitch.</li><li>Handle objections professionally and persistently.</li><li>Guide the prospect to the conclusion of the sale.</li><li>Achieve set sales targets while ensuring quality customer relations.</li></ul> <br> <br> Required profile : <p>You enjoy convincing others, taking on challenges, and working in an environment where your performance is valued.</p><br><br><p>The ideal candidate has:</p><br><br><ul><li>Excellent French language skills, both spoken and written.</li><li>A strong interest in sales, negotiation, and commercial prospecting.</li><li>Excellent phone skills and good listening abilities.</li><li>Persistence and the ability to stay motivated when facing objections.</li><li>A true results-driven mindset and a drive to exceed goals.</li><li>Good computer skills.</li><li>Team spirit and the desire to grow in a stimulating environment.</li></ul><p>Previous experience in telesales or customer relations is a plus.</p><br><br><p><br><strong>Social benefits and more</strong><br>At ADM Value, your performance is recognized and rewarded.</p><br><br><p>By joining our teams, you will benefit from:</p><br><br><ul><li>Permanent contract (CDI).</li><li>CNSS and AMO social coverage.</li><li>Meal allowance.</li><li>Transport allowance.</li><li>Activity bonus.</li><li>Uncapped performance bonuses.</li><li>Training and support from the start.</li><li>Numerous employee partnerships offering discounts on services, shops, and leisure activities.</li><li>Possibility of flexible working hours based on business needs.<br>&nbsp;</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><span>Role Purpose</span><p>Be the face of the British Council, delivering a professional and engaging customer experience while providing high-quality guidance across our English and Exams services. You will promote and cross-sell our products, support customers in making informed decisions, and contribute to achieving sales targets and KPIs. By demonstrating excellent service standards and collaboration, you will play a key role in supporting our Teaching Centre and Exams teams to meet their business objectives.</p><br><br><span>Main Accountabilities</span><p>You will deliver excellent customer service by responding to enquiries across multiple channels (face-to-face, phone, email, and social media) in line with British Council standards. This includes welcoming customers, providing clear and helpful information, and generating interest in our services by guiding customers to book consultations, placement tests, exams, or attend events. You will maintain accurate and up-to-date CRM records, ensure timely follow-ups, and provide a seamless customer journey by either resolving enquiries directly or escalating them appropriately. You will also manage requests such as refunds and transfers in line with policy.</p><br><br><p>In addition, you will play a key role in driving sales by meeting or exceeding targets and KPIs. This includes conducting placement tests, providing consultations, registering exam candidates, and acting as a single point of contact for prospects from initial enquiry to final sale. You will actively cross-sell relevant products and services, follow up with existing customers to encourage re-registration, and make outbound calls to improve conversion rates. Alongside this, you will ensure full compliance with financial and audit requirements by accurately processing payments, maintaining records, and completing reconciliations.</p><br><br><p>You will continuously build strong product knowledge, pricing awareness, and system proficiency across CRM, booking, and registration platforms. You will also support marketing and sales activities, including events and promotions, help maintain a professional front-of-house environment, and contribute to customer insights through surveys and feedback. As part of the wider team, you will collaborate across functions and support broader operational activities to ensure the smooth running of services and achievement of business objectives.</p><br><br><p><span><span><strong>Qualifications &amp; Skills</strong></span></span></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>Experience in a customer service and sales role.&nbsp;</li><li>Good written and oral communication skills in English</li><li>&nbsp;High School Certificate</li><li>&nbsp;Experience in a customer service and sales role</li></ul><p><strong>Desirable</strong></p><br><br><ul><li>&nbsp;Tele-sales experience, Education sector experience, Knowledge of CRM</li><li>&nbsp;University degree</li></ul><p><span><strong>Important Information</strong></span></p><br><br><p>Location: Morocco - Rabat</p><br><br><p>Closing Date: 24 September 2026</p><br><br><p>Contract Type: Non-Permenant Worker</p><br><br><p><strong>The role is open to candidates who have legal right to live and work in the job location.&nbsp;</strong></p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><ul><li>To act as the focal point for customers/Agents/GSAs in terms of product and services inquiries, complaints, flight alerts and disruptions across the entire network.&nbsp;</li><li>Assists in monitoring systems, identifies and resolves problems and supports in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.</li></ul><br><b>Key Result Responsibilities</b> <br><ol><li>Acts as the first contact for customers/travel agents/GSAs with respect to inquiries, information, different types of requests, complaints, etc. and ensures all communication and exchanged information are in line with Company’s standards.&nbsp;</li><li>Supports the Contact Center teams by responding to inquiries raised from different channels such as: calls, website, email, social media, online chat and messaging applications.</li><li>Assesses customers’/travel agents’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases.&nbsp; Follows up with customers/travel agents and internal departments as necessary.</li><li>Provides accurate information about products and services including policies, tickets, reservation, ancillaries, onboard products and services.</li><li>Assists in handling special class bookings related to FAM trips, barter tickets, incentives, complimentary tickets as per the agreed policies and procedures and coordinates with all stakeholders to take the necessary approvals and validations.</li><li>Supports travel agents on system related matters including activation/deactivation of accounts, creation of users, password resets, etc. Coordinates with the relevant stakeholders and escalates any issues as and when necessary.</li><li>Assists in handling delayed, cancelled and disrupted flights cases, in a timely and professional manner in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals.</li><li>Assists in sending flight disruption alerts and notifications to customers and all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays and early departures by coordinating with Operations/Transfer Desk.</li><li>Develops/maintains effective and good relationships with other departments and stakeholders to ensure their support when needed.&nbsp;</li><li>Keeps abreast with market trends in sales and customer services; conducts customer surveys as needed and recommends implementations to improve performance and enhance customers’ experience.</li><li>Performs any additional responsibilities as advised by the Supervisor/Line Manager.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li>High School/Diploma or equivalent; Bachelor degree in a related stream is preferred.</li><li>Capable of using technology systems and tools; proficient in Microsoft Office.</li><li>Fluent in English, Frensh &amp; Arabic&nbsp;</li></ul><br><b>Work Experience</b> <br><ul><li>2+ years of related working experience in a similar role in &nbsp;customer service or support in any service industry, preferably in aviation.</li><li>Possesses effective communication skills.</li><li>Cost-oriented, possesses effective persuasive and problem-solving skills.</li><li>Employs technical expertise and interpersonal relations to execute new initiatives and achieve objectives.</li><li>Capable of understanding customers’ needs and directing them in the right channel.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Ability to work for long hours and under pressure.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul><br><br> </div>

<p>Foundever is recruiting customer service representatives for its Yaacoub El Mansour site for a client operating in the large retail and home appliance sector. The role involves providing back-office and front-office customer assistance, focusing on customer loyalty and satisfaction by offering complete and reliable solutions to their requests.</p><p>Key Responsibilities:</p><ul><li>Receive customer calls, process chats and emails.</li><li>Listen to and diagnose customer needs to provide appropriate solutions.</li><li>Apply defined processes and master tool usage.</li><li>Report any information that helps identify malfunctions or improve procedures.</li><li>Contribute to the smooth running of the service.</li><li>Ensure qualitative and quantitative objectives set by management are met.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Profile Required:</p><ul><li>Baccalaureate degree or higher.</li><li>First experience in customer service and back office is desirable.</li><li>Knowledge of renewable energies and new technologies is desirable.</li><li>Very good level of French (spoken and written).</li><li>Good listening and service skills.</li><li>Good knowledge of computer tools.</li><li>Assiduous, committed, punctual.</li></ul>

<p><font dir="auto" ><font dir="auto" >Do you want to work in a dynamic environment, with continuous training and professional growth? Do you speak fluent Spanish and are you looking to start or boost your career without prior experience? This is your gateway to a future full of OPPORTUNITIES! Be the friendly and professional face our Spanish-speaking clients need.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Attending to and accompanying clients, providing personalized and effective solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Work autonomously to achieve and exceed team goals.</font></font></li><li><font dir="auto" ><font dir="auto" >Representing the values ​​of a leading, multinational, and committed company.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >What we offer:</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >CDI contract from day one</font></font></li><li><font dir="auto" ><font dir="auto" >Initial paid training 100%.</font></font></li><li><font dir="auto" ><font dir="auto" >Comprehensive health insurance and CNSS coverage for your peace of mind.</font></font></li><li><font dir="auto" ><font dir="auto" >Continuous training and professional development program so you never stop growing.</font></font></li><li><font dir="auto" ><font dir="auto" >Inclusive, multicultural work environment full of positive energy.</font></font></li><li><font dir="auto" ><font dir="auto" >Real opportunities for internal promotion.</font></font></li><li><font dir="auto" ><font dir="auto" >Good recommendations (Sponsorship).</font></font></li><li><font dir="auto" ><font dir="auto" >Movie tickets, shopping vouchers and much more.</font></font></li><li><font dir="auto" ><font dir="auto" >Social activities, exclusive events and many more benefits.</font></font></li><li><font dir="auto" ><font dir="auto" >Continuing education</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Ready to take the next step? Come and join our team in Tangier. Your future starts here.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >People with fluent Spanish (C1), experience is not necessary!</font></font></li><li><font dir="auto" ><font dir="auto" >Basic computer skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills, both oral and written.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude, motivation and passion for customer service.</font></font></li><li><font dir="auto" ><font dir="auto" >Organization, patience and ability to manage stress.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.</p><br><br>Job Description <br><ul> <li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li> <li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li> <li>Build and maintain strong customer relationships by providing a positive experience.</li> <li>Identify and resolve customer issues efficiently while adhering to company policies.</li> <li>Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues.</li> <li>Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.</li> <li>Process and track customer orders, ensuring accurate and timely delivery.</li> <li>Keep customers informed about the status of their orders and address any delivery concerns.</li> <li>Gather and record customer feedback to improve services and customer satisfaction.</li> <li>Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction.</li> <li>Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers.</li> <li>Educate customers about new products, services, and promotions to enhance the customer experience.</li> <li>Collaborate with the customer service team to develop best practices and improve workflows.</li> <li>Participate in training programs to enhance customer service skills and knowledge.</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in business, communications, or related field preferred.</li> <li>2+ years of experience in customer service or a related field.</li> <li>Proficient in CRM software (e.g. Salesforce) and MS Office.</li> <li>Ability to work in a fast-paced environment and manage multiple tasks.</li> <li>Ability to maintain a positive attitude under pressure.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p><strong>Your main tasks:</strong></p><br><br><ul><li>Manage technical requests</li><li>You handle technical inquiries from clients by phone and email. You analyze situations, provide appropriate solutions, and ensure rigorous follow-up until resolution, while guaranteeing a high level of satisfaction.</li><li>Respond to sales inquiries</li><li>You assist clients with their information requests regarding the services offered. You identify their needs, provide precise answers, and guide them towards the most suitable solutions.</li><li>Ensure quality multi-channel communication</li><li>You manage interactions by phone and email in French, English, and German. You ensure professional, responsive, and personalized support for every interaction.</li></ul> <br> <br> Required profile : <p><strong>The ideal candidate has:</strong></p><br><br><ul><li>Excellent command of French, English, and German, both spoken and written, allowing for easy communication by phone and email.</li><li>Knowledge of computer networks and/or IT, which is a real asset.</li><li>Previous experience in customer relations or customer service is appreciated.</li><li>Excellent communication, listening, and writing skills.</li><li>Strong analytical and problem-solving abilities.</li><li>A strong sense of customer service, attention to detail, and organization.</li><li>The ability to work in a team while being independent in managing their work.</li><li>A results-oriented approach and a focus on quality of service.</li></ul><p>If you enjoy working in an international environment, taking on technical challenges, and providing a quality customer experience, this position is for you.<br><strong>Social benefits and others</strong><br>By joining our teams, you benefit from numerous advantages:</p><br><br><ul><li>Permanent contract (CDI).</li><li>Enrollment in CNSS and AMO coverage.</li><li>Meal voucher.</li><li>Transport allowance.</li><li>Full training upon joining.</li><li>Career development path within the Group.</li><li>Partnerships offering preferential rates on many products and services.</li></ul><p>We strive to provide our employees with a stimulating, stable work environment conducive to their professional development.<br><strong>Working hours</strong><br>44 hours per week, on a rotating schedule.<br><strong>Net Salary + bonuses</strong><br>Salary package up to 8,500 DH net, consisting of a fixed salary and an activity bonus.<br>&nbsp;</p><br><br> <br><br> </div>

<p>Wie zijn wij? Concentrix is een internationaal bedrijf dat actief is in meer dan 70 landen. Wij blinken uit in het verbeteren van de klantervaring en het optimaliseren van bedrijfsprocessen. We helpen organisaties te transformeren en uitmuntendheid te bereiken binnen een inclusieve, samenwerkingsgerichte en innovatieve omgeving.</p><p>Jouw missie als Klantenservicemedewerker Als Klantenservicemedewerker speel je een essenti le rol door:</p><ul><li>In te spelen op de behoeften van klanten : Het bieden van een hoogwaardige service door vragen te beantwoorden via telefoon, e-mail of chat.</li><li>Problemen op te lossen : Het identificeren en behandelen van verzoeken of klachten om klanttevredenheid te garanderen.</li><li>Klanten te binden : Het aanbieden van gepersonaliseerde oplossingen om vertrouwen en loyaliteit te versterken.</li><li>Bij te dragen aan continue verbetering : Het delen van klantenfeedback om onze diensten en processen te optimaliseren.</li></ul><p>Wat wij jou bieden Bij Concentrix staat de waardering van talent centraal. Dit zijn de unieke voordelen die wij bieden om jouw inzet te erkennen:</p><ul><li>Een aantrekkelijke verloning met extra bonussen : Zeer aantrekkelijke taalpremie. Regelmatigheidspremie vanaf de 12 maand en motiverende prestatiebonussen. Speciale premie voor A d El Adha.</li><li>Uitstekende sociale voordelen : Voordelige ziektekostenverzekering en aanvullend pensioen na n jaar.</li><li>Flexibele werktijden met de mogelijkheid tot telewerk na de inwerkperiode.</li><li>Gratis toegang tot onze fitnessruimte.</li><li>Vervoer geregeld zodat je veilig en zonder logistieke zorgen naar je werk kunt komen.</li><li>Continue opleidingen om je vaardigheden te ontwikkelen en nieuwe, functiegerichte kennis op te doen.</li><li>Een dynamische werkomgeving : Thematische activiteiten en geschenken doorheen het jaar om de teamspirit te versterken.</li></ul><p>Ons rekruteringsproces</p><ul><li>Online testen (1 uur) : Na ontvangst van je sollicitatie ontvang je een e-mail met een uitnodiging voor een reeks online tests. Deze interactieve evaluaties zijn ontworpen om je taalvaardigheden, technische competenties en persoonlijkheid in de verf te zetten. Een cruciale stap om je potentieel te ontdekken en je te onderscheiden.</li><li>Telefonisch gesprek : Een verkennend gesprek met een lid van ons rekruteringsteam om Concentrix te ontdekken en de match met jouw profiel te bevestigen.</li><li>Persoonlijk gesprek : Een diepgaand gesprek om je vaardigheden te valideren en je ambities af te stemmen op onze cultuur.</li></ul><p>Klaar om de uitdaging aan te gaan? Sluit je aan bij het Concentrix-avontuur, waar innovatie en excellentie samenkomen!</p><p><strong>Desired Candidate Profile</strong></p><p>Het profiel van onze Game-Changers Wij zijn op zoek naar talenten die:</p><ul><li>Het Nederlands perfect beheersen , zowel schriftelijk als mondeling.</li><li>Beschikken over uitstekende communicatieve vaardigheden, georganiseerd en autonoom zijn en een positieve houding aannemen.</li><li>Digitale tools beheersen en van nature nieuwsgierig zijn naar nieuwe technologie n.</li><li>Uitdagingen met enthousiasme aangaan en gepassioneerd zijn door klanttevredenheid.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Do you enjoy meaningful customer service and know how to build trust over the phone?</p><br><br><p>At ADM Value, we are looking for Spanish-speaking customer service advisors for a pet insurance activity.</p><br><br><p>You will work with clients who are emotionally involved: your mission will be to listen, reassure, and provide clear and reliable solutions.<br><strong>Your responsibilities</strong></p><br><br><ul><li>Contribute to a smooth and high-quality customer experience</li><li>Handle customer requests by phone with professional and empathetic communication</li><li>Listen actively, analyze the need, and provide a clear answer</li><li>Explain information simply (without jargon)</li><li>Guide the customer step-by-step in their requests</li><li>Ensure follow-up of requests until resolution</li></ul> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>Perfect command of Spanish (spoken): clarity, fluency, and good communication</li><li>Customer focus: empathy, patience, and service-oriented attitude</li><li>Interest in the animal world (owning or having owned pets is a plus)</li><li>Organization and rigor in managing requests</li></ul><p>Ability to manage emotionally charged situations while maintaining professionalism<br><strong>Conditions and benefits</strong></p><br><br><ul><li>Permanent contract (CDI) from day one</li><li>Social coverage: CNSS + AMO</li><li>Fixed salary + transport allowance + meal allowance</li><li>Performance </li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Welcome and assist clients (in person, by phone, by email)</li><li>Identify needs and propose suitable solutions</li><li>Manage client files (follow-up, reminders, updates)</li><li>Ensure quality after-sales service</li><li>Participate in sales activities and the promotion of services/products</li><li>Collaborate with other internal departments to effectively respond to requests</li></ul><br> <br> Required profile : <ul><li>Associate's or Bachelor's degree (Bac+2/3) in commerce, management, or equivalent</li><li>Minimum 1 year of experience in a similar role</li><li>Proficiency in French and Arabic</li><li>Excellent interpersonal skills and customer service orientation</li><li>Ability to manage stress and priorities</li><li>Proficiency in office tools (Word, Excel, CRM, etc.)</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : As part of our continuous development, we are hiring sales advisors. Your mission will be to market tourist stays and assist clients in their holiday choices.- Market stays in holiday clubs located in different countries around the world- Guide and advise clients to choose the best travel offer- Manage reservations and ensure they meet the needs of prospects <br> Required profile : Rigorous and passionate about tourismSales-oriented at heartPerfect command of FrenchEager to develop a first experience in tourism/travel <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Manpower Agences</strong> operates within a highly balanced culture, where <strong>collaboration</strong> plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on <strong>performance</strong> and achieving results. This dynamic is supported by a <strong>structured organizational approach</strong>, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. </p><br><br> <br> Job : <p>We are recruiting for our client in Casablanca, a <strong>Customer Advisor</strong>.<br> </p><br><br><p><u><strong>Main missions:</strong></u></p><br><br><ul><li>Welcome, inform, and assist clients with their requests.</li><li>Handle calls, emails, and client requests.</li><li>Identify client needs and propose suitable solutions.</li><li>Ensure effective follow-up of cases and complaints.</li><li>Build customer loyalty by providing quality service.</li><li>Maintain a high level of customer satisfaction.</li><li>Respect company procedures and quality standards.</li></ul> <br> <br> Required profile : <ul><li>Associate's degree (Bac+2) or higher, preferably in management, commerce, or customer relations.</li><li>Proven experience in a similar role is desired.</li><li>Excellent oral and written communication skills.</li><li>Proficiency in French; knowledge of English is an asset.</li><li>Good command of computer tools.</li><li>Listening skills, customer focus, and interpersonal ease.</li><li>Rigor, organization, and teamwork spirit.</li></ul> <br><br> </div>