وظائف مدير شئون الموظفين - أغادير المغرب

<p><b>Description </b><em><b>Position</b> at SEWS CABIND MAROC</em></p><p><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multinational automotive equipment company</font></font></b></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are looking for talented individuals passionate about innovation, quality and sustainable development.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of strengthening our teams at our Jorf Lasfar site, we are recruiting a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Human Resources Manager</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> :</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Bac+4/5 in Human Resources Management, Social Law, Management or equivalent.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Proven experience in a generalist HR role, ideally in an industrial environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Good command of labor legislation and key HR processes: recruitment, training, HR development and social relations management.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Experience in the automotive sector is an asset.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Leadership, listening skills and excellent communication skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Rigor, autonomy, organizational skills and ability to support change.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- My mastery of office tools and HR indicators.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Whether you are a recent graduate or an experienced professional, we are looking for committed, rigorous individuals ready to take on new challenges in a dynamic environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Boost your career, ride towards the future with us!</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Location: El Jadida </font></font><br><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Application: please send your CV to </font></font><b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">[email protected]</font></font></b><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> specifying the job title.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">#eljadida #automotive #Morocco</font></font></p>

<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><h3>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</h3><p>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><h3>Leading Kitchen Team</h3><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><h3>Establishing and Maintaining Restaurant Kitchen Goals</h3><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><h3>Ensuring Exceptional Customer Service</h3><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><h3>Managing and Conducting Human Resource Activities</h3><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><h3>Additional Responsibilities</h3><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Housekeeping Operations</strong> </p> <p> Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</p> <p> Works effectively with the Engineering department on guestroom maintenance needs.</p> <p> Supervises the property general cleaning schedule.</p> <p> Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</p> <p> Inventories stock to ensure adequate supplies.</p> <p> Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</p> <p> Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</p> <p> Supports and supervises an effective inspection program for all guestrooms and public space.</p> <p> Communicates areas that need attention to staff and follows up to ensure understanding.</p> <p> Ensures all employees have proper supplies, equipment and uniforms.</p> <p> </p> <p> <strong>Managing Departmental Costs</strong> </p> <p> Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.</p> <p> Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Responds to and handles guest problems and complaints.</p> <p> Strives to improve service performance.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> </p> <p> <strong>Conducting Human Resources Activities</strong> </p> <p> Participates as needed in the investigation of employee accidents.</p> <p> Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p> <p> Observes service behaviors of employees and provides feedback to individuals.</p> <p> Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</p> <p> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p> <p> Participates in employee progressive discipline procedures.</p> <p> </p> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 2 years experience in the housekeeping or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Profitability</strong></p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Analyzes service issues and identifies trends.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p></p> <p><strong>Managing Revenue Goals</strong></p> <p> Monitors hotel operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine hotel operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</p> <p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p></p> <p><strong>Leading Operations and Department Teams</strong></p> <p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p> <p> Develops systems to enable employees to understand guest satisfaction results.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p> <p></p> <p><strong>Managing and Conducting Human Resources Activities</strong></p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p></p> <p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage calls, emails, calendars, and business travel; Act as the primary point of contact for internal and external administrative requests; Organize meetings, site visits, operational committees, and internal events; Make reservations for group visitors (hotel, taxi, meals, badges, site access); Print, laminate, and distribute administrative and operational documents; Update and maintain administrative and workshop displays (screens, boards, documents); Ensure the filing, archiving, and updating of administrative records; Manage the supply of office, sanitary, and consumable supplies; Organize appointments and provide transportation for job interviews; Participate in the onboarding of new operators (transportation, reception, documents, PPE); Track attendance and schedule various events using the time management system; Manage staff transportation in coordination with the relevant personnel. Contribute to the preparation of personnel files and attendance monitoring; Participate in the annual inventory of work in progress in the workshop (finished products, raw materials, consumables); Ensure the updating of visual production and internal communication materials; Coordinate internal and external travel of staff and visitors; Contribute to the smooth flow of information between departments (production, quality, maintenance, HR, logistics).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">All of these functions must be carried out in accordance with the aeronautical standard EN 9100 and the applicable rules and procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Be a graduate of Bac +2 / Brevet de technicien spécialis; Have 2 to 5 years of experience in a similar position; Mastery of the French language in writing and speaking; Mastery of office tools; Having administrative knowledge.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></p>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Bar/Lounge Operations</strong> </p> <p> Implements agreed upon beverage policy and procedures throughout the property.</p> <p> Manages in compliance with all local, state and Federal beverage and liquor laws.</p> <p> Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</p> <p> Monitors adherence to all liquor control policies and procedures.</p> <p> Attends pre- and post-convention meetings as needed to understand group needs</p> <p> Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p> <p> Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p> <p> Manages to achieve or exceed budgeted goals.</p> <p> Ensures compliance with all Bar/Lounge policies, standards and procedures.</p> <p> Maintains food handling and sanitation standards.</p> <p> Manages inventories according to budget and business levels.</p> <p> Assists with developing menus and promotions as necessary.</p> <p> </p> <p> <strong>Leading Bar/Lounge Team</strong> </p> <p> Trains staff on liquor control policies and procedures.</p> <p> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Communicates critical information to the Bar/Lounge staff regarding each event.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides excellent customer service.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Responds effectively to guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Provides feedback to individuals in an effort to improve service performance.</p> <p> Reviews comment cards and guest satisfaction results with employees.</p> <p> </p> <p> <strong>Managing Human Resource Activities</strong> </p> <p> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p> <p> Participates in the development and implementation of corrective action plans.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>

<p>Company Description LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division. With a 74.9% ownership stake in LEONI, LUXSHARE is both the company s majority shareholder and a strategic partner, actively supporting and enabling LEONI s long-term growth and success while contributing to its strategic direction. LEONI s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Provides internal advice, creates concepts and promotes the implementation of activities on the topics of talent management, learning, personnel and management development, LEONI values and cultural development - Supports HR and country or site management in the annual talent management cycle - employee development conversations, performance &amp; development conferences, succession planning, etc. , including relevant IT tool support - Consults, designs, implements, controls and monitors country-specific development and talent activities, including development diagnostics in collaboration with leaders - Designs, implements and manages the country-specific learning offers and programs, including support for the learning management system LMS, is responsible for the national training catalog and supports global learning offers and the implementation of the global learning catalog - Assesses and analyses local learning needs according to organizational needs and creates and maintains the relevant annual training plan - Plans local learning offers and training courses, manages external training providers - coordination of content, coordination and support in training implementation, billing, overarching relationship management - or carries out training courses itself - Supports in coordinating and carrying out global employee surveys, conducts country or site surveys, consolidates results, assists in analyzing results and following up on derived actions - Advises, designs, implements, steers and monitors country-specific activities for further cultural development and the LEONI values - Ensures the quality of country-specific activities and measures and reports and monitors corresponding key figures - Communicates regularly with colleagues from the Global People Development, Leadership &amp; Culture team and the global expert community and supports cross-country projects, activities and the continuous improvement of processes and tools - Implementation and further development of local employee retention concepts based on global HR standards</p><p><strong>Desired Candidate Profile</strong></p><h3>Qualifications and Experience</h3>Degree : Bac+3/5 in Human Resources Experience : Working experience is required.<br><ul> <li>French language, fluently spoken and writing.</li> <li>English language, fluently spoken and writing.</li> </ul>

<p>We are currently seeking a People &amp; Culture Manager to join our vibrant team.. At RHG , we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. As a People &amp; Culture Managerr , you infuse our HR team with a unique blend of strategic vision, a commitment to fostering a positive workplace culture, and an unwavering dedication to the personal and professional growth of our talented workforce. Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels. Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution. Develops and implements plans where human resources initiatives &amp; hotel targets are achieved. Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance. Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance. Builds and maintains effective working relationships with all key stakeholders and business partners. Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in HR with strong problem-solving capabilities. Excellent leadership skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p>As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p><p>Technical requirements A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally A minimum of 8 GB RAM Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A GPU with a G3D Rating of 4806 , like GTX 760, or stronger 2 Monitors A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer</p><p>We offer The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</p><p><strong>Desired Candidate Profile</strong></p><p>About you You speak and write French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) . You are based in Morocco. . You have in-depth gaming knowledge and love anything related to video games You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop You are a fast learner, take initiative and excel at troubleshooting You have a dedicated quiet workspace located within your residence (Optional) Experience in a Customer service environment is a plus.</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Recruitment and Integration Officer is responsible for recruiting and supporting new employees within the hotel. She is involved in the entire process, from identifying needs with department heads to the integration and ongoing support of new hires. In doing so, she helps ensure teams are aligned with the quality, service, and customer experience standards specific to the hotel industry.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collection and analysis of recruitment needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather staffing needs from department heads: reception, floors, catering, kitchen, maintenance, administration, etc.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the skills and qualities required for each position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining and updating job descriptions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipate recruitment needs related to activity, seasonality and turnover.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sourcing and recruitment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write and distribute job offers across different media.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Actively search for candidates via job boards, social networks, CV databases, schools and specialized organizations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To build and develop a pool of candidates.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in job fairs, job dating events and professional events.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct initial telephone screenings and interviews.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Evaluate skills, motivation, interpersonal skills and alignment with the institution's values.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Submit the applications to the relevant officials.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up with candidates until they are hired.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Administrative management of hiring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the administrative files for new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the preparation of employment contracts and hiring documents.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure compliance with internal procedures and applicable regulations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure the administrative follow-up of entries.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate information with the various relevant departments.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Integration of new employees</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and organize the integration process.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Welcoming new employees on their first day.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Present the establishment, its organization, its values ​​and its operating rules.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize presentations to teams and department heads.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure that the equipment, uniforms, badges and documents required for the position are handed over.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate the training and support necessary for taking up the position.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure follow-up on integration during the trial period.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Gather feedback from new employees and managers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Employee loyalty and employer branding</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in improving the employee experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the difficulties encountered by new employees.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the implementation of actions that promote team loyalty.</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sense of service and confidentiality</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organization and rigor</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Responsiveness and adaptability (dynamic environment)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in Human Resources, Management or equivalent</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2 to 5 years of experience in HR, ideally in the hospitality or service sector</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fluency in French and English (another language is a plus)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Hours vary depending on the hotel's activity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Occasional availability in the evenings/weekends</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Multicultural and demanding environment</font></font></li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure preventive and corrective maintenance of industrial equipment; Reduce machine downtime; Complete intervention reports and monitor equipment; Guarantee the reliability and safety of equipment by respecting safety, quality, and environmental rules; Contribute to the optimization of maintenance costs and the continuous improvement of installations; Carry out preventive and corrective maintenance interventions on industrial equipment; Diagnose breakdowns and propose appropriate solutions; Perform adjustments, repairs, and replacements of defective parts; Participate in the installation and commissioning of new machines; Supervise on-site personnel; Check the proper functioning of machines after intervention; Respect safety standards and internal procedures; Contribute to the continuous improvement of maintenance processes; Ensure the tidiness and cleanliness of the maintenance workshop.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Candidates must hold a Bac+2 (two-year post-secondary degree) or higher; have 5 years of experience in a similar role; be fluent in written and spoken French; be proficient in diagnostic and measurement tools; possess technical versatility (electricity, mechanics, hydraulics, and automation); be able to read and interpret electrical and mechanical diagrams; be able to work effectively in a team and communicate effectively; and hold a valid driver's license.</font></font></p>

<p>The Reservations Coordinator is responsible for ensuring the timely and accurate processing of reservations, cancellations, and last-minute changes while maintaining data integrity across internal systems. This role supports effective communication with suppliers, internal teams, and customers to uphold service standards and operational efficiency. The Coordinator also provides administrative support, contributes to training initiatives, and plays a key role in maintaining supplier compliance and resolving booking-related issues. Note, this is a 12 month Fixed Term Contract that will be working on a hybrid basis with 3 days in the Marrakech office.</p><h3>Key Duties &amp; Responsibilities</h3><ul><li>Complete all reservations, cancellations, last-minute changes, and related tasks with accuracy and timeliness.</li><li>Validate reservation data and ensure internal systems and tools (e.g., Block Sheets, Validations) are up-to-date and accurate; report discrepancies to the relevant manager.</li><li>Maintain accurate and up-to-date records of all reservations activities in internal systems to support audits, reporting, and operational tracking.</li><li>Coordinate with the Product or Operations team to ensure that tour changes and updates are accurately reflected in reservations.</li><li>Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.</li><li>Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Manager.</li><li>Support managers in negotiating reduced cancellation fees with suppliers when necessary.</li><li>Communicate effectively with the Global Sales and Base Camp Operations teams, offering timely administrative and operational support.</li><li>Respond to enquiries via phone and email in a professional, prompt, and courteous manner.</li><li>Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.</li><li>Support Global Sales by efficiently processing last-minute booking requests and change notifications, ensuring all relevant stakeholders are informed.</li><li>Participate in team meetings and training sessions to stay current with departmental protocols, tools, and updates.</li><li>Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.</li><li>Assist on special projects as assigned by the manager or leadership team.</li><li>Support internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.</li><li>Help ensure that the G Adventures and partner brands are properly represented in all reservation communications and touchpoints.</li><li>Contribute to travel style training and operational readiness initiatives within the region.</li></ul><h3>Skills &amp; Experience</h3><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul><h3>What Do We Offer You?</h3><ul><li>Competitive Total Rewards Package, including exclusive travel perks!</li><li>Additional days off, including on your birthday!</li><li>Vacation time for you to recharge</li><li>Enhanced Parental Leave</li><li>Meaningful Employee Recognition Program</li><li>Learning and Growth Opportunities</li><li>Employee Resource Groups *Applicable based on location*</li></ul><p>Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Highly proficient in English, both written and spoken.</li><li>Familiarity with standard travel industry practices and procedures</li><li>Minimum of 1 year of experience in the travel or tourism industry.</li><li>Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).</li><li>Solid computer literacy and ability to adapt to reservation platforms and internal systems.</li><li>Demonstrated time management skills with the ability to meet deadlines in a high-paced environment.</li><li>Strong attention to detail with a commitment to accuracy and quality.</li><li>Excellent verbal and written communication skills, including professional email and phone etiquette.</li><li>Proven ability to deliver high-quality customer service with empathy and professionalism.</li><li>Effective problem-solving and conflict resolution skills with sound judgment.</li><li>Team player with a cooperative, flexible approach and a willingness to support colleagues.</li></ul>

<p><strong>JOB SUMMARY</strong></p> <p></p> <p>The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p> <p></p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p></p> <p><strong>Managing Quality Assurance Goals</strong></p> <p>Coaches managers on adopting the Total Quality Management leadership style.</p> <p>Conducts monthly audit to ensure compliance with company and brand standards</p> <p>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p>Directs property quality efforts to address critical customer requirements.</p> <p>Assists with regional and/or company-wide implementation of company best practices.</p> <p>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p> <p></p> <p><strong>Managing Quality Tools</strong></p> <p>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</p> <p>Uses data collection methods to compile, display, track, and analyze defect trends.</p> <p>Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p>Analyzes issues and identifies trends.</p> <p></p> <p><strong>Managing the Guest Experience</strong></p> <p>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p>Responds to and handles guest problems and complaints.</p> <p>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Experience</strong></p> <p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<br> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your function</font></font></strong> </p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the General Manager, the HSE Manager is responsible for the company's HSE policy. The HSE Manager implements an HSE management system aimed at controlling and preventing risks related to working conditions and the safety of personnel and the environment. They ensure that procedures comply with legislation, internal rules and constraints, and make recommendations and coordinate action plans to improve and secure the work environment.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><br></font></font></p> <p> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As HSE Manager, your responsibilities will be as follows*:</font></font></strong> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Promote and implement the HSE policy across the different sites by involving all departments and employees;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Formalize the processes and procedures necessary for the functioning of the organization;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide ongoing communication to management and the Group regarding the implementation and effectiveness of HSE programs;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the various reporting requirements are met by management and the Group;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Establishment and execution of the company's certification action plan (Management system certifications);</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Management of Group, insurance and customer HSE audits;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To conduct ongoing monitoring of regulations and legislation concerning safety and the environment;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To manage risk analyses and ensure that accident and incident investigations effectively identify the root cause and that corrective and preventive actions are implemented as soon as possible;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">establish prevention programs to reduce incidents, workplace accidents and occupational diseases;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the implementation of safety measures for employees, industrial facilities and products;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leading a team of HSE reference managers;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Raising awareness among teams regarding the approach and compliance with HSE procedures;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conduct audits based on internal or external benchmarks;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in cross-functional missions at other group sites;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage and implement the schedule for internal and external HSE training;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on HSE events in collaboration with the occupational physician;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To carry out all tasks within the scope of their duties or as requested by their hierarchical superior.</font></font></li> </ul> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">*Non-exhaustive list</font></font></p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a background in:</font></font><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Engineer with a specialization in Risk Management and Prevention or QHSE;</font></font></li><li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Or</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> a professional Master's degree specializing in Risk Management and Prevention or QHSE;</font></font></li><li> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Or</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> Bac+2 with 15 years of experience in HSE in an industrial environment.</font></font></li></ul></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a minimum of 8 years' experience in a similar position</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are my master:</font></font><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Office and IT management tools;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Regulations and legislation concerning safety and the environment</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">General HSE standards (ISO 45001, ISO 14001)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Risk analysis techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Fire safety</font></font></li></ul></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have good management of internal and external audits;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are comfortable communicating in French and English, both written and spoken.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your interpersonal skills, your curiosity, but also your ability to be proactive and to be oriented towards innovation will allow you to carry out your missions successfully and to thrive in this position.</font></font></p>

<p>Service Operations Staff the client intake channel during your shift, qualify and triage incoming requests, and own first response within committed service levels. Diagnose and resolve incidents across the Cloudflare stack, including WAF, DDoS mitigation, rate limiting, bot management, CDN and caching, DNS, TLS, load balancing, Zero Trust and Workers . Qualify monitoring alerts, act on them using documented runbooks and create tickets where required. Escalate appropriately and early to senior engineers, the MSP &amp; Support Lead and Cloudflare Support in accordance with the escalation matrix. Maintain accurate ticket records in Jira , including detection source, priority and timestamps, supporting accurate service-level reporting. Change Execution Execute production configuration changes under formal change control, including four-eyes validation and a documented rollback plan before deployment. Provide named technical coverage during declared client go-live windows, including pre-go-live validation and active monitoring following cutover. Maintain Cloudflare configuration as code using Terraform and version control . Investigate and resolve configuration drift identified through automated nightly comparisons. Ensure production changes are properly documented and traceable. Proactive Engineering Deliver scheduled proactive activities including configuration and security-posture audits, false-positive analysis, cache and rate-limit calibration, DNS and certificate hygiene, and unused-rule cleanup. Analyse traffic and security telemetry using Cloudflare Analytics, GraphQL API and log data to identify potential problems before they affect clients. Recommend and implement security and performance improvements and demonstrate their impact. Contribute to root-cause analysis following major incidents. Identify recurring causes and raise them through the problem-management process so they can be eliminated rather than repeatedly resolved. Collaboration &amp; Knowledge Work closely with client NOC and security teams, including participation in operational channels and major incident bridges where BRIXIO is integrated with the client's teams. Write and maintain runbooks, Standard Operating Procedures and configuration documentation in Confluence . Support BRIXIO's professional services and implementation teams during escalations and handovers into managed service. Actively share technical knowledge across the team to reduce dependency on individual engineers. What We're Looking For Technical Experience 3+ years of experience in network, security or cloud operations. Experience within managed services, NOC or SOC environments is a strong advantage. Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics . Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS . Where Cloudflare experience is partial, BRIXIO will fund Cloudflare certification, which you will be expected to complete within the first six months. Confidence using diagnostic tools including curl, dig, traceroute, browser developer tools and HAR analysis . Experience with Terraform for Infrastructure as Code. Experience with Git/version control . Scripting capability using Python or Bash . Understanding of web application architecture and application-security fundamentals. Familiarity with Jira Service Management and ITIL-aligned incident, change and problem-management processes. Exposure to observability and monitoring platforms. Experience with AWS, Azure or GCP is an advantage. Languages Full professional fluency in both French and English is a hard requirement. You will handle incidents both in writing and verbally with French- and English-speaking enterprise clients, including during high-pressure situations. You will also prepare client-facing incident and change records in both languages. Both French and English will be assessed during the interview process. Arabic is a significant advantage when supporting BRIXIO's Gulf accounts. How You Work We are looking for someone who is: Calm and methodical when working under incident pressure. Disciplined about escalation rather than improvising when the situation requires additional expertise. Serious about documentation and maintaining accurate technical records. Able to explain technical situations clearly to non-technical stakeholders in either French or English. Comfortable acknowledging what they do not know and finding the right answer. Reliable within a rotating shift environment and disciplined about providing clean handovers to colleagues. Comfortable working remotely within a distributed international team spanning Morocco, the Philippines, France and the Gulf. What Success Looks Like Success in this role means: Increasing numbers of issues are detected and resolved proactively before clients report them. Service-level commitments are consistently met, with any breaches accurately documented and understood. Recurring incidents are progressively eliminated, reducing reactive workload over time. Production changes are executed safely, with rollback plans prepared even when they are not needed. Shift handovers are clean, tickets are accurate and runbooks remain current. Clients develop confidence in the engineers operating their environments. Proactive engineering contributes measurably to improved security, performance and service stability. Why BRIXIO? Join one of a select number of Cloudflare Authorised Service Delivery Partners , working directly with Cloudflare engineering and support teams. Be part of Equans and the Bouygues group , with the stability, scale and career mobility of a major international organisation. Develop genuine Cloudflare depth through access to Cloudflare University, partner-only training and funded certification . Join a managed service designed around defined processes, published rotas, protected proactive engineering time and no expectation of being reachable outside your shift . Develop towards Senior MSP Engineering, Professional Services Implementation, Solution Architecture or Service Delivery Management . Work in an environment where automation is part of the engineering role , with engineers encouraged to contribute to and improve BRIXIO's internal tooling.</p><p><strong>Desired Candidate Profile</strong></p><h3>What We're Looking For</h3><p>Technical Experience</p><ul><li>3+ years of experience in network, security or cloud operations.</li><li>Experience within managed services, NOC or SOC environments is a strong advantage.</li><li>Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics .</li><li>Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS .</li><li>Where Cloudflare experience is partial, BRIXIO will fund Cloudflare certification, which you will be expected to complete within the first six months.</li><li>Confidence using diagnostic tools including curl, dig, traceroute, browser developer tools and HAR analysis .</li><li>Experience with Terraform for Infrastructure as Code.</li><li>Experience with Git/version control .</li><li>Scripting capability using Python or Bash .</li><li>Understanding of web application architecture and application-security fundamentals.</li><li>Familiarity with Jira Service Management and ITIL-aligned incident, change and problem-management processes.</li><li>Exposure to observability and monitoring platforms.</li><li>Experience with AWS, Azure or GCP is an advantage.</li></ul><h3>Languages</h3><ul><li>Full professional fluency in both French and English is a hard requirement. You will handle incidents both in writing and verbally with French- and English-speaking enterprise clients, including during high-pressure situations. You will also prepare client-facing incident and change records in both languages. Both French and English will be assessed during the interview process.</li><li>Arabic is a significant advantage when supporting BRIXIO's Gulf accounts.</li></ul><h3>How You Work</h3><p>We are looking for someone who is:</p><ul><li>Calm and methodical when working under incident pressure.</li><li>Disciplined about escalation rather than improvising when the situation requires additional expertise.</li><li>Serious about documentation and maintaining accurate technical records.</li><li>Able to explain technical situations clearly to non-technical stakeholders in either French or English.</li><li>Comfortable acknowledging what they do not know and finding the right answer.</li><li>Reliable within a rotating shift environment and disciplined about providing clean handovers to colleagues.</li><li>Comfortable working remotely within a distributed international team spanning Morocco, the Philippines, France and the Gulf.</li></ul>