وظائف مطور قواعد بيانات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails, phone calls and chats; Take ownership of technical issues reported by customers and triage them as needed; Analyze and resolve customer inquiries containing technical issues or feedback; Follow procedures for proper escalation to relevant internal teams and key stakeholders; Maintain accurate records of failures, maintenance activities, and bugs; Contribute to and maintain the company’s support knowledge base and related documentation; Ensure compliance with the company’s Service Level Agreements (SLAs); What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) ; At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role; Hands-on experience with Windows and Linux operating systems; Tech-savvy with hands-on experience in hardware troubleshooting; Solid understanding of hardware and software interactions; Experience working with logs and performing data analysis; Strong troubleshooting and problem-solving abilities; Customer-oriented and responsible attitude; Excellent interpersonal skills; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with UAV/UAS systems; Hands-on experience with network-related architecture and cloud-based systems; Experience with and understanding of firewalls and port configuration.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.<br> Internal code: 37Z</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p><br> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p><br> <p>At CEVA Logistics, we&nbsp;Rise in&nbsp;Motion. &nbsp;Your career is always on the move,&nbsp;growing&nbsp;as fast and as far as your ambition takes you. Join a global team of&nbsp;nearly 200&nbsp;nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.&nbsp;It’s&nbsp;a journey on which you rise.&nbsp;</p><br> <p><strong><span>YOUR ROLE</span></strong></p><br> <p><span>At CEVA Logistics, we are looking for a professional to join our global team. This role involves proactive contribution to the strategy for the assigned ethics and compliance sub-function and related program areas. You will be a key partner to the organization, ensuring strategic objectives are met while fostering excellence from an ethics and compliance perspective. </span></p><br> <p><strong><span>WHAT ARE YOU GOING TO DO?</span></strong></p><br> <ul> <li><span>Provide proactive contribution to the strategy for the assigned ethics and compliance area and suggest continuous improvements to the program. </span></li> <li><span>Foster effective partnerships and provide timely advice and support to business development initiatives. </span></li> <li><span>Actively contribute to ensuring the needs of the company's customers are met with excellence regarding ethics and compliance. </span></li> <li><span>Take accountability for a functional or geographical scope to ensure core program elements are implemented and matured, including: &nbsp;</span><ul> <li><span>Compliance risk assessment and management. </span></li> <li><span>Policies, procedures, training, and communications. </span></li> <li><span>Confidential reporting structures and corporate compliance investigations. </span></li> <li><span>Third-party risk management and M&amp;A activities. </span></li> </ul></li> <li><span>Support the establishment of standards based on global policies, applicable</span><span> laws, and local industry codes. </span></li> </ul> <p><strong><span>WHAT ARE WE LOOKING FOR?</span></strong></p><br> <ul> <li><span>University degree in Law and/or Business (or related subject) at least at a Master Level. </span></li> <li><span>5–7 years of experience in compliance, law, or related areas. </span></li> <li><span>Proven experience implementing and monitoring compliance programs for multinational companies. </span></li> <li><span>Expertise in at least two core areas such as human rights, trade compliance, data privacy, or competition law. </span></li> <li><span>Proficient in English, Spanish, or French. </span></li> <li><span>Strong listening, influencing, and negotiation skills with the ability to implement pragmatic solutions. </span></li> <li><span>Collaborative mindset and ability to work effectively in a dynamic international environment. </span></li> </ul> <p><strong><span>WHAT DO WE HAVE TO OFFER?</span></strong></p><br> <ul> <li><span>A culture of growth, reward, and recognition. </span></li> <li><span>Competitive annual leave entitlement, holiday buy scheme, pension, and life assurance. </span></li> <li><span>Access to a benefits platform offering discounts on gym memberships and retail, travel, and hospitality vouchers. </span></li> <li><span>Internal career development opportunities across CEVA Logistics globally.</span></li> </ul> <p>As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.&nbsp;</p><br> <p>Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>APM Terminals</p><br><br><br><br><br><br><br><br><br><br><p>Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.</p><br><br><p>At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.</p><br><br><p>Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!</p><br><br><br><p>We are seeking an experienced <b>Shift </b><b>IT/OT Engineer</b> with e<span>xperience according to industry-standard ITSM practices. Excellent communication skills with the ability to translate between technical and user language. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Hands-on experience with IT and OT infrastructure hardware devices. Familiarity with terminal operational constraints and local regulatory requirements. In-depth knowledge of end-user software and devices. Ability to work effectively in a fast-paced and dynamic environment.</span></p><br><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><ul><li><span>Proactively monitor the Terminal Technology Platform to predict and prevent incidents. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local IT infrastructure services and assets, including datacenter racks, cabling, network, and server equipment. </span></li><li><span>Provide hands-on support, conduct maintenance, and resolve incidents for local OT infrastructure services and assets, including Access Control, CCTV/OCR equipment, radio equipment, VMTs, Assets Sub-Systems, and backbone network infrastructure. </span></li><li><span>Support the regional IT service delivery team with onsite IT/OT support for incident and change management when required. </span></li><li><span>Install and replace end-user and IT/OT infrastructure hardware devices. </span></li><li><span>Resolve incidents within agreed service levels and participate in regional Change Advisory Board (CAB) meetings. </span></li><li><span>Provide end-user support services according to agreed service level agreements. </span></li><li><span>Collaborate with local IT/OT Engineers from Level 2 and the regional IT service delivery team to support and maintain local IT/OT infrastructure. </span></li><li><span>Ensure proper Change and Incident processes associated with local IT/OT assets within warranty and vendor support. </span></li><li><span>Contribute to local IT initiatives in the terminals, as well as the implementation of new technology and infrastructure to support terminal operations. </span></li><li><span>Stay informed about terminal operational constraints, local regulatory requirements, and industry-standard ITSM practices. </span></li><li><span>Demonstrate in-depth knowledge of end-user software and devices, as well as local IT and OT infrastructure components.</span></li></ul><br><p><span>What are we looking for: </span></p><br><br><ul><li><span>In depth knowledge of end-user software and devices</span></li><li><span>In depth knowledge of local IT and OT infrastructure components</span></li><li><span>Experienced at working according to industry standard ITSM practices</span></li><li><span>Communicative – able to translate between technical and user language</span></li><li><span>Problem solving skills</span></li></ul><p><span>#LI-SS1&nbsp;</span></p><br><br><p><span>#LI-POST</span></p><br><br><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing&nbsp; </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>.&nbsp;</span></span></span></p><br><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a full-time Quality &amp; EHS Manager to join our greenfield launch and shape a world-class plant setting new standards in quality, safety and sustainability. You will define and drive the site s Quality &amp; EHS strategy from the ground up building robust systems, achieving key certifications (IATF 16949, ISO 14001) and embedding a zero-defect, zero-incident culture. This is a unique opportunity to lead a passionate team, influence every stage of our operational build-up and help establish a benchmark facility for excellence, continuous improvement and customer satisfaction.</p><p>Essential responsibilities (including but not limited to):</p><ul><li>Define and implement the plant s Quality &amp; EHS vision, strategy and budget (CAPEX &amp; OPEX), ensuring alignment with corporate policies, business goals and customer expectations.</li><li>Lead the Quality &amp; EHS function by providing direction, setting objectives, serving as the primary customer and stakeholder interface to achieve zero complaints, zero warranty issues and obtain/maintain certifications.</li><li>Ensure implementation, maintenance, and continuous compliance of Quality and EHS management systems (IATF 16949, customer requirements, ISO 14001, legal EHS regulations).</li><li>Conduct risk assessments and ensure system readiness for audits.</li><li>Drive all quality activities in sourcing, development and qualification of new suppliers and components.</li><li>Drive product and process quality performance by achieving plant KPIs, leading root cause analysis (5Why, Ishikawa) and deploying Lean problem-solving to ensure permanent improvements.</li><li>Promote and sustain a continuous improvement culture, identifying and executing improvement roadmaps across plant operations.</li><li>Develop, mentor and evaluate Quality &amp; EHS teams to ensure technical competence, motivation and succession readiness.</li><li>Promote cross-functional collaboration and Quality/EHS awareness at all plant levels through communication, coaching and participation in operational reviews.</li><li>Lead internal and external audit programs to verify system performance, identify gaps and ensure timely closure of findings.</li><li>Monitor plant Quality &amp; EHS performance, using data and KPI dashboards to report trends, define actions and escalate issues to management.</li></ul><p>Other responsibilities:</p><ul><li>Support training of plant teams on Quality &amp; EHS standards, tools and system requirements.</li><li>Provide Quality &amp; EHS support for change management, engineering trials and process transfers.</li><li>Manage external Quality &amp; EHS contractors and service providers to ensure compliance with SMO standards and performance expectations.</li><li>Prepare consolidated process and performance reports for Management and support decision-making with factual analysis.</li><li>Coordinate communication on Quality &amp; EHS matters during visits, audits, or customer reviews.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Required experience and education:</p><ul><li>At least 3 years' proven experience within the automotive industry as Quality &amp; EHS Manager.</li><li>Any experience working with Stellantis, demonstrating an understanding of their requirements and standards.</li><li>BAC+5, QHSE / Industrial / Technical Engineering degree.</li></ul><p>Your Must Haves:</p><ul><li>Demonstrated ability to manage automotive plant processes at a high level, with a strong track record in coordination and improvements.</li><li>In-depth knowledge and proficiency in Quality &amp; EHS management systems within the automotive industry.</li><li>Excellent leadership skills in support of a culture of innovation aligned with our strategic objectives.</li><li>Strong technical aptitude with a deep understanding of complex systems and processes.</li><li>Mastery of Quality core tools, Lean manufacturing tools and methods .</li><li>IATF certification and Stellantis audits experience in adherence to automotive industry standards</li><li>Advanced skills in MS Office and ERP systems</li><li>Exceptional time-management , ability to set task priorities meaningfully, and planning abilities to handle complex projects effectively</li><li>Ability to adapt quickly to a constantly changing environment</li><li>Excellent command of spoken and written English and French , enabling clear expression of complex ideas, concepts, thoughts and information</li><li>Commitment to ethical practices and maintaining confidentiality in all process activities</li></ul><p>Your Nice-to-Haves:</p><ul><li>Familiarity with setting up processes for new manufacturing facilities (greenfield, brownfield, startup)</li><li>Hands-on experience with SAP system</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Rejoignez Eaton et développez la performance par le leadership</strong></span></p><br><br><br><p><span>Chez Eaton, nous développons des solutions innovantes de gestion de l'énergie qui contribuent à construire un avenir plus durable.</span></p><br><br><p><span>Sur notre site de Tanger, nous recherchons un(e) <strong>Responsable Production - Secteur</strong> capable de conjuguer excellence opérationnelle, leadership terrain et développement des équipes.</span></p><br><br><br><p><span>Plus qu'un responsable de production, nous recherchons un(e) véritableleader fédérateur, capable d'accompagner la montée en compétences des collaborateurs, de créer un environnement de travail engageant et de mobiliser les équipes autour d'objectifs ambitieux de performance, de qualité et de sécurité.</span></p><br><br><br><p><span>Vous évoluerez dans un environnement industriel dynamique où l'humain, l'amélioration continue et le développement des talents constituent des leviers essentiels de réussite.</span></p><br><br><br>Votre mission <br><p><span>En tant que Responsable Production - Secteur, vous êtes le/la garant(e) de la performance opérationnelle de votre périmètre de production organisé en lignes ou en îlots.</span></p><br><br><p><span>Véritable leader de terrain, vous pilotez les ressources humaines, les moyens de production et les actions d'amélioration continue afin d'atteindre les objectifs de sécurité, qualité, coûts et délais.</span></p><br><br><br><p><span><strong>Vos principales responsabilités</strong></span></p><br><br><br><p><span><strong>Pilotage de la production</strong></span></p><br><br><ul><li><span>Assurer l'atteinte des objectifs de production de votre secteur.</span></li><li><span>Optimiser les capacités et les moyens de production.</span></li><li><span>Garantir la disponibilité des ressources nécessaires à la réalisation du plan de production.</span></li><li><span>Suivre et analyser les indicateurs de performance afin d'identifier les opportunités d'amélioration.</span></li></ul><p><span><strong>Management des équipes</strong></span></p><br><br><ul><li><span>Encadrer, animer et développer les collaborateurs de votre secteur.</span></li><li><span>Faire grandir les compétences et accompagner les parcours de développement.</span></li><li><span>Fédérer les équipes autour d'objectifs communs et d'une culture de performance.</span></li></ul><p><span><strong>Amélioration continue</strong></span></p><br><br><ul><li><span>Promouvoir et déployer les démarches Lean et d'amélioration continue.</span></li><li><span>Identifier et mettre en œuvre des actions permettant d'améliorer la productivité, la qualité et la sécurité.</span></li><li><span>Participer activement à la transformation et à l'optimisation des processus de production.</span></li></ul><p><span><strong>Qualité, sécurité et environnement</strong></span></p><br><br><ul><li><span>Garantir le respect des procédures qualité et des standards opérationnels.</span></li><li><span>Veiller au respect des règles d'hygiène, sécurité et environnement.</span></li><li><span>Être exemplaire dans l'application des valeurs et des standards éthiques du groupe Eaton.</span></li></ul><br>Profil recherché <br><ul><li><span>Bac+4/5 en Génie Industriel, Production, Mécanique ou équivalent.</span></li><li><span>Expérience de 5 à 6 ans minimum en management de production dans un environnement industriel structuré.</span></li><li><span>Expérience confirmée dans l'encadrement d'équipes de production.</span></li><li><span>Bonne maîtrise des outils d'amélioration continue et de pilotage de la performance.</span></li><li><span>Anglais professionnel apprécié dans un environnement international.</span></li></ul><br>Ce qui fera votre succès <br><p><span>Vous êtes un véritable chef d'orchestre capable de :</span></p><br><br><br><ul><li><span>Mobiliser et fédérer les équipes autour d'objectifs ambitieux.</span></li><li><span>Prendre des décisions dans un environnement exigeant et évolutif.</span></li><li><span>&nbsp;Piloter simultanément plusieurs sujets opérationnels.</span></li><li><span>&nbsp;Communiquer efficacement avec de nombreux interlocuteurs.</span></li><li><span>&nbsp;Développer les compétences et l'autonomie de vos collaborateurs.</span></li></ul><br>Pourquoi nous rejoindre ? <br><p><span><strong>Un package attractif</strong></span></p><br><br><ul><li><span>Paiement sur 13 mois</span></li><li><span>Prime sur objectifs</span></li><li><span>Intéressement</span></li><li><span>Prime de transport</span></li><li><span>Assurance santé complète</span></li></ul><br><p><span><strong>Des défis stimulants</strong></span></p><br><br><p><span>Vous rejoignez un site industriel de référence où vos décisions ont un impact direct sur la performance, le développement des équipes et la satisfaction de nos clients.</span></p><br><br><br><p><span><strong>Une culture forte et engagée</strong></span></p><br><br><p><span>Chez Eaton, nous croyons que la manière d'atteindre les résultats est aussi importante que les résultats eux-mêmes. Sécurité, éthique, inclusion, diversité et respect sont au cœur de nos actions.</span></p><br><br><br><p><span><strong>De réelles perspectives d'évolution</strong></span></p><br><br><p><span>Nous investissons dans le développement de nos collaborateurs et favorisons activement la mobilité et la promotion interne.</span></p><br><br><p><span>#LI-JC2</span></p><br><br><span>Tous les postes peuvent nécessiter la participation à des entretiens en visioconférence et en présentiel dans le cadre du processus de recrutement. Tous les candidats seront évalués sur la base de compétences en lien avec le poste, et leurs droits en matière de protection de la vie privée et de sécurité des données seront respectés conformément aux lois en vigueur.</span><br>&nbsp;<br><span>Nous nous engageons à garantir l’égalité des chances pour les candidats et les employés. Nos processus de recrutement reposent sur des critères de sélection équilibrés et excluent toute forme de discrimination illégale fondée notamment sur l’âge, la couleur, le handicap, la situation matrimoniale, l’origine nationale, le sexe, l’identité de genre, les informations génétiques, l’origine raciale ou ethnique, la religion, l’orientation sexuelle ou tout autre statut protégé ou requis par la loi.</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Axa Services Maroc</strong>&nbsp;operates within a strongly <strong>collaborative culture</strong>, where people, trust, and high-quality professional relationships are central. The company <strong>promotes</strong> close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is <strong>reinforced</strong> by robust organizational practices that ensure reliability and operational efficiency. It is <strong>balanced</strong> by a performance-oriented mindset and a measured openness to innovation, supporting collective success. </p><br><br> <br> Job : <p>Your main mission is to<strong> ensure the steering and management of a part of the department, guaranteeing performance, service quality, and strategy deployment.</strong></p><br><br><p><strong>Its key mission is to develop middle management (RUMs and managers) and to lead continuous improvement and modernization of operations.</strong></p><br><br><p><u><strong>The missions:</strong></u></p><br><br><p><br>• <u><strong>Management of several UMs or specific activities:</strong></u><br>- Translate the ROP's guidelines into operational priorities for their area;<br>- Coordinate daily operations to ensure service continuity and compliance with commitments;<br>- Define, with the RUMs, the implementation methods for operational objectives;<br>- Prioritize tasks based on production, quality, and service objectives and allocate resources;<br>- Propose necessary operational adjustments to the ROP;<br>- Ensure compliance with processes, standards, control measures, and operating rules defined by ASM and the parent company;<br>- Update action plans based on recommendations from performance monitoring;<br>- If necessary, act as interim ROP for current steering matters.</p><br><br><p><u><strong>• Management:</strong></u><br>- Lead, support, and coordinate the RUMs in their area;<br>- Set RUM objectives (formal interviews) in line with the ROP's guidelines;<br>- Evaluate RUM performance;<br>- Analyze with RUMs the individual and collective performance of the teams and manage associated action plans;<br>- Handle complex managerial or organizational situations at the first level before escalating to the ROP.</p><br><br><p>• <u><strong>Team Development:</strong></u><br>- Develop the skills of their teams: identify needs and monitor the skill development of RUMs, managers, and employees with mentors and business support;<br>- Participate in HR committees (individual salary increases, selections, career validation, reinforcement needs, etc.);<br>- Develop and monitor the skills and leadership of middle management teams, RUMs, and managers, and enhance talent development.</p><br><br><p>• <u><strong>Activity Monitoring and Reporting:</strong></u><br>- Monitor and analyze the steering indicators for their area;<br>- Steer KPIs and ensure their adoption at all levels of the concerned UMs;<br>- Monitor production capacity and identify risks of workload disruption, under-capacity, or performance drift;<br>- Monitor the progress of operational action plans and ensure their proper execution;<br>- Identify performance deviations, operational issues, risks of not meeting objectives, and recommend corrective actions;<br>- Alert the ROP about malfunctions, discrepancies, or points of concern requiring arbitration;<br>- Produce regular reports for the ROP and their hierarchy; ensure the quality and reliability of the data submitted;<br>- Measure the effectiveness of actions taken and formulate adjustment recommendations.</p><br><br><p>•<u><strong> Interaction with Parent Companies and Support Functions:</strong></u><br>- Ensure upward and downward information flow between the field, the ROP, and ASM support functions;<br>- Participate, for their area and as needed, in committees and coordination meetings with the parent companies;<br>- Coordinate internal stakeholders related to the activity (support, Ex-Op, Hyp, etc.);<br>- Coordinate the implementation of requests, changes, controls, or action plans from business departments or parent companies;<br>- Lead coordination meetings with business, quality, Hyp, and operations support teams;<br>- Prepare decision-making elements and support materials for the ROP for exchanges with internal and external stakeholders;<br>- Report alerts, anomalies, risks, or optimization opportunities and ensure the dissemination and adoption of decisions among RUMs.</p><br><br><p>• <u><strong>Project Management:</strong></u><br>- Implement transverse projects assigned by the ROP within their area;<br>- Participate in ASM and parent company transverse missions related to their field of activity;<br>- Contribute to the identification and dissemination of best practices within the entity;<br>- Be proactive in proposing organizational changes to streamline operations, reduce issues, and improve sustainable performance;<br>- Represent their area in internal committees, working groups, or events.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p>Minimum of 4 years of proven experience in <strong>managing a Contact Center</strong><br>• Excellent command of the French language<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>As Partner Onboarding Lead for Morocco, Tunisia and Ivory Cost, you will own the full content and partner activation operation across three dynamic markets. You will be the driving force behind how hundreds of new restaurant partners experience Glovo for the first time ensuring their menus are live, their teams are trained, and their performance is on track from day one. This is a high-autonomy, high-impact role. You will manage a 3rd-party provider team of 15 25 agents, collaborate with local Commercial teams and senior leadership, and continuously improve the processes that make our operations scalable and efficient. You will report directly to the Global Content Hub Manager based in Barcelona. One of the most exciting challenges ahead is the incorporation of AI tools into daily workflows. The new hire will play a key role in identifying, testing, and implementing AI-driven solutions to optimize agent tasks from content creation and quality checks to partner communication and performance monitoring. This is a unique opportunity to be at the forefront of operational innovation within Glovo.</p><p>Partner Onboarding &amp; Content Quality</p><ul><li>Own the full partner activation funnel: from Sales handover through menu creation, image upload, quality validation, and partner training on Glovo s tools</li><li>Ensure activation SLAs are met ( 96% of new partners onboarded within agreed timelines) across MA, TN, and CI</li><li>Maintain a content quality score of 98% across all three markets</li><li>Monitor partner performance during the first 60 days: offline time, working timetable, menu updates and proactively approach partners that did not launch successfully.</li></ul><p>Provider &amp; Team Management</p><ul><li>Manage day-to-day capacity and performance of a 3rd-party content provider (15 25 agents), ensuring SLA compliance, quality standards, and efficient resource utilization</li><li>You will have 2 Team Leads + 1 QA from BPO reporting directly to you.</li><li>Build and maintain daily scorecards to monitor agent productivity and output quality</li><li>Train, coach, and provide structured feedback to the provider team; create or adapt local training materials as needed</li><li>Manage onboarding and offboarding of provider agents across all internal tools (Salesforce, Jira, Admin)</li></ul><p>Operations, Data &amp; Process Improvement</p><ul><li>Track and report on key Content Operations KPIs: activation speed, content quality, partner performance in first 60 days, and budget adherence</li><li>Identify and implement at least 2 scalable process improvements per quarter, balancing speed, quality, and cost</li><li>Track, control, and report provider invoicing and working hours; keep operational costs within approved budget through accurate forecasting</li><li>Keep providers and local teams updated on process changes at Salesforce, Jira and Admin level</li><li>Lead and contribute to the integration of AI tools into operational workflows to drive efficiency at scale</li></ul><p>Stakeholder Management &amp; Reporting</p><ul><li>Act as the main point of contact between local Commercial teams (Sales &amp; Account Managers), Partner Operations, and the content provider</li><li>Present monthly business reviews with operational results, trends, and action plans to the Global Content Hub Manager and senior leadership</li><li>Coordinate cross-functional projects with local and global teams, implementing regional strategies at market level</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience in operations, content management, or partner/customer success roles</li><li>Proven experience managing outsourced teams or 3rd-party providers</li><li>Fluent in French, Darija and English (written and spoken)</li><li>Strong data-driven mindset: experience tracking KPIs, SLAs, and building performance scorecards</li><li>Experience with Salesforce, or similar CRM/ticketing platforms</li><li>Excellent communication and stakeholder management skills: comfortable presenting results to senior leadership</li><li>Problem solver with an analytical approach, attention to detail, and a get things done attitude</li><li>Comfortable working in a fast-paced, high-growth tech environment</li><li>Experience managing budgets, invoicing, and cost control</li><li>Nice to Haves: Experience with Jira Service Desk or similar helpdesk tools</li><li>Knowledge of marketplace or delivery app operations (food tech, quick commerce)</li><li>Experience in partner onboarding or content creation at scale</li><li>Experience with Playvox, Toky, or similar QA/telephony tools</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Notre client est un acteur institutionnel de référence, opérant dans un secteur réglementé à fort enjeu de sécurité, de conformité et de maîtrise des risques.<br> Dans le cadre du renforcement de son dispositif de gouvernance, de contrôle permanent et de gestion des risques, nous recrutons un(e) Responsable Sécurité de l’Information &amp; Risk Manager , basé(e) à Casablanca.<br> Missions principales Rattaché(e) à la Direction Contrôle Permanent &amp; Risk Management, vous contribuerez au pilotage du dispositif de sécurité de l’information, du Système de Management de la Sécurité de l’Information, ainsi qu’au dispositif global de gestion des risques.<br> À ce titre, vos principales missions seront les suivantes : Sécurité de l’information et SMSI Contribuer à l’animation, au suivi et à l’amélioration continue du SMSI.<br> Veiller à la mise en œuvre et au respect des politiques, procédures et règles de sécurité de l’information.<br> Participer à la préparation, l’animation et le suivi des instances liées à la sécurité de l’information.<br> Assurer le suivi des plans d’actions sécurité et des recommandations issues des audits, contrôles et revues.<br> Contribuer au maintien du niveau de conformité du SMSI avec les exigences de la norme ISO/IEC 27001.<br> Participer à l’identification, l’évaluation et le traitement des risques liés à la sécurité de l’information.<br> Contribuer aux actions de sensibilisation des collaborateurs aux bonnes pratiques de sécurité.<br> Gestion des risques Participer à l’identification, l’évaluation, la hiérarchisation et le suivi des risques liés aux activités, processus métiers, processus supports et systèmes d’information.<br> Contribuer à l’élaboration et à la mise à jour des cartographies des risques.<br> Assurer le suivi des plans d’actions de traitement des risques avec les parties prenantes concernées.<br> Participer à l’animation du dispositif de gestion des risques et à la diffusion d’une culture du risque.<br> Préparer les reportings, tableaux de bord et supports de suivi relatifs aux risques.<br> Gestion des incidents et suivi des actions Participer au suivi des incidents de sécurité de l’information et des incidents opérationnels significatifs.<br> Assurer le suivi des actions correctives et préventives jusqu’à leur clôture.<br> Contribuer à l’analyse des causes et à l’identification des zones de risque.<br> Participer à la consolidation des indicateurs relatifs aux incidents, risques et plans d’actions.<br> Pilotage et reporting Produire les tableaux de bord liés à la sécurité de l’information, aux risques et aux plans d’actions.<br> Assurer le suivi régulier des indicateurs relevant de votre périmètre.<br> Contribuer à la préparation des comités, revues et reportings internes.<br> Participer aux projets transverses impliquant des enjeux de sécurité de l’information, de contrôle interne ou de gestion des risques.<br> De formation supérieure Bac+4/Bac+5 en informatique, cybersécurité, systèmes d’information, audit, gestion des risques ou équivalent, vous justifiez d’une expérience réussie dans l’un ou plusieurs des domaines suivants : Sécurité de l’information Gouvernance SSI Gestion des risques Audit SI Contrôle interne Conformité Continuité d’activité Vous disposez d’une bonne compréhension des architectures SI : réseaux, serveurs, postes de travail, annuaires, messagerie, environnements virtualisés.<br> Vous maîtrisez ou connaissez les sujets suivants : Sécurité réseau : firewall, VPN, segmentation, proxy, accès distants Solutions de sécurité : EDR, SIEM, SOC, IAM, MFA, DLP, chiffrement, sauvegarde, supervision Gestion des vulnérabilités Lecture et exploitation de rapports d’audit technique, tests d’intrusion, scans de vulnérabilités ou analyses de risques Référentiels cybersécurité : ISO 27001, ISO 27002, ISO 27005, ISO 22301, CIS Controls, EBIOS RM Une certification de type ISO 27001 Lead Implementer / Lead Auditor, EBIOS RM, CISM, CISSP, CompTIA Security+ ou équivalent serait fortement appréciée.<br> Qualités attendues Esprit d’analyse et de synthèse Rigueur et sens de l’organisation Capacité à gérer des sujets transverses Aisance relationnelle et rédactionnelle Capacité de communication, de sensibilisation et d’influence Autonomie, discrétion et sens de la confidentialité</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator’s Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest-ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground – including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of – and reports to – the Secretary-General. The Resident Coordinator also reports annually to the host Government on the systemwide implementation of the UN Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective UN Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations.<br> Responsibilities<br>• Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); • Leads the UN country team in the development, monitoring and reporting on the UN Cooperation Framework, and enables the UN Country Team’s implementation of the UN Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; • Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; • Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency-specific goals; • Coordinates UN entities’ contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; • Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; • Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers’ organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN’s collective support to the 2030 Agenda; • Advances, with Government and the UN Country Team and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multi-country and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; • Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; • Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the UN Cooperation Framework and public and private financing for the implementation of Agenda 2030; • Leads continued engagement on and pursuance of the UN’s normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN’s comparative advantage, roles and responsibilities; • Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country’s access to sustainable development solutions; • Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; • Leads and enhances, together with the UN Country Team, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; • When appointed as Designated Official, ensures effective coordination of country-level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; • Promotes and nurtures staff learning and the implementation of staff rules and policies, including on prevention of sexual exploitation, abuse and sexual harassment, and gender parity; • Where the RC is the highest UN official, the RC has system-wide responsibility for developing collective protection from sexual exploitation and abuse (PSEA) strategies and ensuring that action plans are implemented, thereby capacitating the UNCT to lead on overseeing such initiatives. • Manages a matrixed dual reporting system with UN country team heads with respect to their contributions to the UN Cooperation Framework objectives and the collective results of the 3 UN development system towards the achievement of the 2030 Agenda at the country level, in accordance with the Management and Accountability Framework; • Advances, with the UN Country Team, country-specific measures to promote UN common business operations, including common premises and back-offices, to enable joint work and generate greater efficiencies, synergies and coherence, in accordance with General Assembly resolution 71/243; • In contexts where international humanitarian assistance is required, and a separate Humanitarian Coordinator is not designated and when there is no lead agency designated by the Emergency Relief Coordinator, leads and coordinates the response efforts of United Nations and relevant humanitarian actors, in accordance with General Assembly resolution 46/182 and related resolutions, and facilitates linkages between humanitarian and development programming for enhanced and sustainable impact; • In conflict and post-conflict settings facilitates the integration of the UN Country Team’s work with UN peacekeeping or political missions to fully contribute to building resilience, prevention, sustaining peace and transition planning and management; and • Manages and provides strategic guidance and oversight to the Resident Coordinators Office.<br> Competencies<br>The Resident Coordinator competencies are embedded in the RC Leadership Profile. (https://unsdg.un.org/resources/resident-coordinator-leadership-profile)<br> Education<br>Master's degree – or equivalent post graduate qualification – in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree).<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law, peace-building or humanitarian work at country level outside of one's own country). Previous RC experience is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable. Experience in the management and/or coordination of humanitarian programmes, operations and advocacy, preferably at the country level, is desirable. Excellent judgement and strong diplomatic skills are desirable. Demonstrated ability to engage with all relevant stakeholders, including with government representatives, donors and civil society, is desirable. Proven ability to analyse developments and dynamics with a view to facilitating preventive action or identifying entry points for UN engagement is desirable. Experience engaging with or facilitating the participation of vulnerable groups including women’s groups and youth, is desirable. Excellent communication and advocacy skills and experience managing engagement with traditional media and on social media is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> French are required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>French</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>Evaluation of qualified candidates may include a desk review of the applications and/or an interview.<br> Special Notice<br>The start date of this position is as soon as possible. According to the ICSC classification, Rabat is currently classified as an A duty station, rated on a scale that assesses the difficulty of working and living conditions from A to E, with A being the least and E, the most difficult. The duration of assignment for A duty stations is of 5 years. The tour of duty length may change if the hardship classification of the duty station changes. Eligibility for this position is limited to candidates who are members of the Resident Coordinator Pool. Resident Coordinators can apply for this post if by the post's indicated start date they have one year or less of service remaining in their current duty station. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply. The appointment against this position is limited to the Resident Coordinator System in this specific duty station.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><u><span>Job Summary:</span></u></p><br><br><p><span><span>The</span><span>Senior</span><span>Health Information System Officer will lead the design, implementation, and management of monitoring, evaluation, and learning activities under the STRIDES</span><span>Morocco</span><span>Activity</span><span>.</span><span>The position</span><span>is</span><span>responsible for</span><span>developing and overseeing the project's MEL framework, indicator tracking systems, and data quality assurance processes, ensuring that data is accurately collected, analyzed, and reported against agreed targets. The HIS Officer III will synthesize project data to inform adaptive management decisions and support evidence-based program adjustments. Working closely with the project team and donor, the position will lead the preparation of performance reports and contribute to workplan development and donor reporting requirements.</span><span>The position will also lead the design and implementation of activities focusing on enhancing</span><span>capacity in data collection, analysis and reporting for actionable disease prevention and response decision making</span><span>in</span><span>Morocco</span><span>.</span><span>The HIS Officer III provide mentorship and capacity building support to staff and in-country partners on HIS and MEL approaches.</span></span></p><br><br><p><u><span>Accountabilities:</span></u></p><br><br><ul><li><p><span><span>Leads the design and rollout of the project's MEL framework, including the development and finalization of the Performance Monitoring Plan in coordination with the project team and donor.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Provides technical direction and guidance to project staff on health information systems, data management, and MEL in line with project expected outcomes.&nbsp;</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Leads activities focused on s</span><span>trengthen</span><span>ing</span><span>multisectoral</span><span>health</span><span>data management systems</span><span>for timely, reliable, and actionable surveillance and outbreak information</span><span>, such as improving data review and analysis,</span><span>improving accessibility and</span><span>interoperability of human and animal health surveillance data</span><span>, and</span><span>improving</span><span>effective use of infectious disease information systems at health facilities and laboratories</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the design and implementation of baseline, midline, and endline assessments and evaluations as required under the project workplan.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Develops and</span><span>maintains</span><span>a data quality assurance system, including standard operating procedures for data collection, entry, cleaning, and reporting.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Synthesizes</span><span>and</span><span>analyzes</span><span>project data to</span><span>identify</span><span>trends, inform adaptive management decisions, and support evidence-based program adjustments.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Develops technical briefs, guidelines, and other materials to document best practices, findings, and recommendations.</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the development and management of project indicator tracking systems, ensuring all indicators are accurately captured, updated, and reported against agreed targets.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Oversees the development and maintenance of data collection tools, databases, and reporting templates to ensure consistency and accuracy across all project activities.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Coordinates with technical staff to ensure MEL data informs workplan development, activity design, and adaptive management decisions.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Prepares data visualizations and dashboards to communicate project progress to internal and external audiences.</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the day-to-day implementation of HIS and MEL activities under the STRIDES</span><span>Morocco</span><span>workplan and tracks delivery of outputs against agreed timelines.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Directly supervises the MEL Officer,</span><span>providing</span><span>technical guidance, support, and performance oversight, and reviews and</span><span>validates</span><span>data and reports before submission.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>&nbsp;Provides mentorship and capacity building to supervised staff and in-country partners on HIS and MEL approaches.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Leads the preparation of quarterly and annual performance reports, ensuring</span><span>accurate</span><span>and</span><span>timely</span><span>submission of indicator data to the donor.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Contributes to the development and review of annual workplans and all donor reporting requirements.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Identifies</span><span>and escalates technical issues to senior project staff as needed</span></span></p><br></li></ul><br><p><u><span>Applied Knowledge &amp; Skills:</span></u></p><br><br><ul><li><p><span><span>In-depth knowledge of health information systems, data management, and MEL approaches in a public health context.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Familiarity with</span><span>Morocco</span><span>'s national health information systems and relevant government reporting frameworks.&nbsp;</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Strong analytical skills with the ability to interpret data,</span><span>identify</span><span>errors, and prepare clear reports.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Proficiency</span><span>in dashboard development, data</span><span>management</span><span>and analytic software e.g., MS Excel, MS Power BI, Tableau, SAS, SPSS, Stata.</span></span></p><br></li></ul><br><ul><li><p><span><span>&nbsp;Excellent organizational and project management skills.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>&nbsp;Strong written and verbal communication skills in Arabic</span><span>,</span><span>French</span><span>and English; professional</span><span>proficiency</span><span>in both languages is</span><span>required</span><span>.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to work collaboratively with diverse teams and government counterparts</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to solve problems and implement corrective action as</span><span>needed.</span></span></p><br></li></ul><br><p><u><span>Education:</span></u></p><br><br><ul><li><p><span><span>Master's Degree or</span><span>its International</span><span>Equivalent in Health Informatics, Public Health, Epidemiology, Statistics, Information Systems, or a Related Field.</span></span></p><br></li></ul><br><ul><li><p><span><span>Project Management (PM) Certification preferred.</span></span></p><br></li></ul><br><p><u><span>Experience:</span></u></p><br><br><ul><li><p><span><span>Typically requires 6+ years of relevant experience in health information systems,</span><span>monitoring</span><span>and evaluation, data management, or a related technical area.</span></span></p><br></li></ul><br><ul><li><p><span><span>Demonstrated experience designing and implementing MEL frameworks, indicator tracking systems, and data quality assurance processes in a public health or global health security context.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with health data collection, analysis, and reporting tools and platforms, including electronic health information systems.</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Prior work experience in a non-governmental organization (NGO), government agency, or private organization.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience working on USG-funded programs preferred.</span></span></p><br></li></ul><br><ul><li><p><span><span>Familiarity with Morocco's health information system landscape and national data reporting structures preferred.</span></span></p><br></li></ul><br><ul><li><p><span><span>Professional</span><span>proficiency</span><span>in</span><span>Arabic and French</span><span>and</span><span>E</span><span>nglis</span><span>h</span><span>is</span><span>required</span><span>.</span></span></p><br></li></ul><br><p><u><span>Technology to be</span><span>Used:</span></u></p><br><br><ul><li><p><span><span>Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint,</span><span>Skype/Zoom/Teams),</span><span>cell</span><span>phone/mobile</span><span>technology,</span><span>and</span><span>standard</span><span>office</span><span>equipment.</span></span></p><br></li></ul><br><p><u><span>Travel</span><span>Requirements:</span></u></p><br><br><ul><li><p><span><span>10% -</span><span>25%</span></span></p><br></li></ul><br><p><span>The expected hiring salary range for this role is MAD 300,000 - 500,000 annually for gross salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget.&nbsp;&nbsp;</span></p><br><br><br><p><span>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</span></p><br><p><span>FHI 360 is an </span>equal opportunity and affirmative action employer<span>whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</span></p><br><p>Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p><br><p><span>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</span></p><br><p><b><span>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment&nbsp; process. </span><span>If you have questions or concerns about correspondence from us, please email <span>CareerCenterSupport@fhi360.org</span>.</span></b><br><span>FHI 360 fosters the strength and health of its workforce through a&nbsp;</span><span>competitive benefits package</span><span>, professional development&nbsp;and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. </span></p><br><p><span>Please click </span>here<span> to continue searching FHI 360's Career Portal.</span><br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access &amp; reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development &amp; Operations, Regulatory, Commercial).</p><br><p>The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory &amp; reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED.</p><br><p>The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities.&nbsp;Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities.</p><br><p>Responsibilities</p><br><ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research&nbsp;aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of&nbsp;PED research&nbsp;to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling &amp; promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in&nbsp;Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR)&nbsp;or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation &amp; development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory &amp; HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory &amp; HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101858 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Morocco <br> <br> State: <br> Casablanca <br> <br> City: <br> Casablanca <br> <br> Date: <br> Friday, July 17, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> Lenovo's presence across META is experiencing significant growth, and we're looking for a driven, entrepreneurial sales professional to help accelerate our expansion across Morocco.<p>As a Client Account Manager, you will develop and expand relationships with enterprise customers across Morocco, helping them address complex business challenges end-to-end through Lenovo's solutions portfolio. Working as a trusted advisor, you'll identify new opportunities, drive revenue growth, and deliver solutions that enable customers to modernize, scale, and innovate.</p><br><br><p><strong>What You Bring</strong></p><br><ul><li>Proven experience in enterprise technology sales, account management, or business development in Morocco. (Algeria and Tunisia markets are an advantage)</li><li>Strong understanding of data center, hybrid cloud, storage, server, networking, and holistic infrastructure solutions.</li><li>Demonstrated ability to develop strategic customer relationships and influence decision-makers at multiple levels.</li><li>Track record of achieving or exceeding revenue and growth targets.</li><li>Experience navigating complex sales cycles and managing multiple stakeholders.</li><li>Strong commercial, negotiation, and presentation skills.</li><li>Ability to identify market opportunities and translate customer needs into business outcomes.</li><li>Fluency in English, French, and Arabic is highly desirable.</li></ul><br><p><strong>What Makes You Successful</strong></p><br><ul><li>8-10+ years of experience driving enterprise technology sales, account growth, or business development within the IT industry.</li><li>A proven track record of meeting or exceeding quarterly and annual revenue targets.</li><li>Experience managing strategic enterprise customers and influencing senior stakeholders across both business and technical functions ideally within banking, telcos. (Public sector is an advantage)</li><li>Strong knowledge of infrastructure solutions, including servers, storage, hybrid cloud, virtualization, or data center technologies.</li><li>Success navigating complex, multi-stakeholder sales cycles from opportunity identification through deal closure.</li><li>Ability to develop account strategies that drive customer growth, deepen partnerships, and create long-term business value.</li><li>Strong commercial acumen, negotiation skills, and a consultative approach to solving customer challenges.</li><li>Professional fluency in Arabic, English, and French with the ability to communicate confidently at all levels of an organization.</li></ul><p>Ready to shape the future of enterprise technology? Join Lenovo's Infrastructure Solutions Group and help customers unlock the full potential of their digital transformation through innovative, world-class infrastructure solutions.</p><br><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Morocco - Casablanca <br> <br> <br> * Morocco <br> <br> * Morocco - Casablanca <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;X,&nbsp;Facebook,&nbsp;Instagram,&nbsp;YouTube,&nbsp;LinkedIn&nbsp;and&nbsp;Tik Tok.</p><br><br>Job Description<br><br><p>Manager, Business Operational Excellence, AbbVie Bioresearch Center Inc., Worcester, MA (5 days a week on site).</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Lead initiatives to reduce operating costs, enhance efficiency, &amp; minimize errors across organization.</li><li>Drive execution of improvement projects by leveraging Lean Six Sigma tools &amp; guiding cross-functional teams through all project stages.</li><li>Responsible for data-driven analysis, stakeholder engagement, &amp; effective coordination to ensure timely achievement of measurable results.</li><li>Provide training &amp; mentorship in Business Excellence practices to support organizational objectives.</li></ul><br>Qualifications<br><br><p><strong>Education &amp; Experience</strong></p><br><p>Must have a Master's in bio(chemical) engineering, life sciences, regulatory affairs related to drugs, biologics, medical devices or life sciences or other life sciences-related discipline&nbsp;&amp; 3 years of experience driving operational improvements within the pharmaceutical &amp;/or medical device industry.</p><br><p>Of experience required, must have at least 3 years:</p><br><ol><li>driving&nbsp;operational excellence in pharmaceutical &amp;/or medical device manufacturing processes in a QA, QC, project management &amp;/or&nbsp;engineering role; &amp;</li><li>(ii) working cross functionally with manufacturing stakeholders to drive manufacturing/operational improvements &amp; resolving complex scientific, technical, analytical &amp;/or business issues.</li></ol><p>Alternatively, would accept a Bachelors in bio(chemical) engineering, life sciences, regulatory affairs related to drugs, biologics, medical devices or life sciences or other life sciences-related discipline&nbsp;&amp; 5 years of experience driving operational improvements within&nbsp;the pharmaceutical &amp;/or medical device industry.</p><br><p>Of experience required, must have at least 5 years:</p><br><ol><li>driving operational excellence in pharmaceutical &amp;/or medical device manufacturing processes in a QA, QC, project management &amp;/or&nbsp;engineering role; &amp;</li><li>(ii) working cross functionally with manufacturing stakeholders to drive manufacturing/operational improvements &amp; resolving complex scientific, technical, analytical &amp;/or business issues.</li></ol><p>With either combination of education &amp; work experience, must have completed at least Six Sigma Green Belt Certification. Will accept any suitable combination of education, training or experience. Work experience may be gained concurrently.</p><br><br>Additional Information<br><br><p>Salary Range: $175,282 - $208,500 per year.</p><br><p>Apply online at https://careers.abbvie.com/en or send resume to Job.opportunity.abbvie@abbvie.com. Refer to Req ID:&nbsp;REF49865K</p><br><p>---------------------------------------------------------------------------</p><br><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs.</p><br><p>AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>HUIR – International University Hospital of Rabat</strong> operates within a predominantly <strong>collaborative culture</strong>, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong <strong>innovation dimension</strong>, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. </p><br><br> <br> Job : <p><strong>The Oncology BAF Manager (M/F)</strong> is responsible for managing, coordinating, and controlling the activities of admission, care, billing, collection, and administrative follow-up of oncology patients, while ensuring the compliance of files, quality of service, and optimization of revenue. The position holder ensures the smooth administrative journey of patients and maintains close collaboration with medical, paramedical teams, and payers.</p><br><br><p><br>Responsibilities:</p><br><br><p>Management of admissions and care</p><br><br><ul><li>Supervise the administrative reception and admission of oncology patients (consultations, day hospital, hospitalization, and outpatient treatments).</li><li>Ensure the creation, updating, and compliance of patient administrative files.</li><li>Control the collection and validity of documents necessary for care.</li><li>Manage and follow up on requests for prior authorizations and coverage from insurance companies, mutual funds, and payers.</li><li>Ensure the administrative continuity of the patient's journey throughout oncological treatment.</li><li>Follow up on coverage renewals based on therapeutic protocols.</li><li>Billing, collection, and recovery management</li><li>Supervise the billing of consultations, chemotherapy sessions, radiotherapy, medical procedures, hospitalizations, and associated services.</li><li>Ensure billing compliance with current agreements, codes, and rates.</li><li>Control the preparation of quotes, financial estimates, and final invoices.</li><li>Supervise collection operations and ensure revenue security.</li><li>Follow up on payments from patients and payers.</li><li>Participate in the management of debt collection and the processing of outstanding files.</li><li>Ensure the reduction of rejections and non-payments related to incomplete or non-compliant administrative files.</li></ul><p>Insurance and payer file management</p><br><br><ul><li>Follow up on agreements with health insurance organizations and mutual funds.</li><li>Control the compliance of files submitted to payers.</li><li>Manage administrative claims and billing rejections.</li><li>Follow up on coverage approvals and renewals necessary for long-term treatments.</li><li>Participate in exchanges with external partners to optimize processing and reimbursement times.</li></ul><p>Administrative follow-up and compliance&nbsp;</p><br><br><ul><li>Ensure compliance with administrative and financial procedures applicable to the Oncology Center.</li><li>Ensure the physical and electronic archiving of files in accordance with regulatory requirements.</li><li>Ensure the confidentiality and security of patient administrative and medical data.</li><li>Control the quality and completeness of information entered into the hospital information system.</li></ul><p>Team management and leadership&nbsp;</p><br><br><ul><li>Supervise, lead, and coordinate the BAF team dedicated to oncology activities.</li><li>Organize task distribution and ensure optimal resource management.</li><li>Define individual and collective team objectives.</li><li>Provide support, training, and skill development for employees.</li><li>Regularly evaluate performance and implement necessary corrective actions.</li><li>Manage conflicts and disputes with patients, their companions, or partner organizations, providing appropriate solutions in line with the institution's procedures.</li></ul><p>Coordination with medical and support departments</p><br><br><ul><li>Collaborate closely with oncology physicians, nursing staff, pharmacy, finance departments, and management control.</li><li>Ensure administrative coordination of complex care pathways.</li><li>Participate in coordination meetings and improvement projects for the Oncology Center's organization.</li><li>Provide departments with the administrative and financial information necessary for the smooth operation of activities.</li></ul><p>Process Optimization :</p><br><br><ul><li>Participate in the development, updating, and improvement of BAF procedures specific to oncology.</li><li>Identify shortcomings and propose continuous improvement actions.</li></ul><p>Reporting and Analysis :</p><br><br><ul><li>Monitor performance indicators related to admissions, care, billing, collections, and recovery.</li><li>Conduct financial and statistical analyses to optimize revenue and the quality of administrative services.</li><li>Propose corrective and preventive action plans based on observed results.</li><li>Produce dashboards and periodic reports related to BAF Oncology activities.</li></ul> <br> <br> Required profile : <p>Master's degree (Bac +5) in management, accounting, or a similar field.<br>At least ten (10) years of significant experience as a hospital BAF manager.<br>Additional training in hospital management, insurance management, or medical billing is a plus.<br>In-depth knowledge of Moroccan legislation regarding health and social coverage is essential.<br>Proficiency in hospital management software and billing systems.<br>Good knowledge of administrative and accounting procedures related to admission and billing of care.<br>Knowledge of standards and regulations concerning social security, health insurance, and mutual funds.<br>Proficiency in using office tools (Word, Excel, etc.).<br>Rigor, precision, and ability to manage and work in a team.<br>Excellent communication and interpersonal skills.<br>Organizational skills, autonomy, and stress management.<br>Good listening skills and responsiveness to the needs of patients and external partners.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Technical Support Manager – Oracle Hospitality OPERA and Simphony F&amp;B Applications</strong></p><br><p><br><strong>Location: Agadir (onsite &amp; shift applies)</strong></p><br><p><br><strong>Join Oracle in Agadir Bay</strong></p><br><p><br>Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:<br>&nbsp;</p><br><ul><li>Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.</li><li>Work with global teams supporting leading hotels and F&amp;B businesses across EMEA.</li><li>Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.</li><li>Grow your career within Oracle – one of the world’s most respected technology companies.</li><li>Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.<br>&nbsp;</li></ul><p><strong>Job Description</strong></p><br><p><br>The Technical Support Manager is responsible for leading a team of analysts providing 1st level support for Oracle Hospitality and F&amp;B product suites (including, Opera, Simphony, RES 3700, Materials Control, R&amp;A etc.) and associated interfaces.</p><br><p><br><strong>Duties &amp; Responsibilities</strong><br>&nbsp;</p><br><ul><li>Lead, mentor, and develop a team of Technical Support Analysts.</li><li>Oversee resolution of complex customer scenarios.</li><li>Act as escalation point for high-priority issues.</li><li>Monitor KPIs and drive operational excellence.</li><li>Ensure consistent use of ICCP Ticketing system.</li><li>Collaborate with Product, Development, Consulting teams.</li><li>Align with Oracle’s 24x7 support standards and strategy.</li><li>Represent support in customer and executive briefings.</li><li>Plan resources and schedules for 24x7 readiness.</li><li>Provide subject-matter expertise in strategic projects.<br>&nbsp;</li></ul><p><strong>Knowledge, Skills &amp; Abilities – Essential</strong><br>&nbsp;</p><br><ul><li>5–7 years’ technical support experience, 2+ years in management.</li><li>Strong understanding of Oracle Hospitality and F&amp;B applications.</li><li>Experience in IT systems administration and POS solutions.</li><li>Graduate degree in technical, hospitality or business field.</li><li>Experience managing customer-facing operations in 24x7 environment.</li><li>Strong problem-solving and escalation handling.</li><li>Knowledge of SQL and OS desirable.</li><li>Familiarity with ITIL/service delivery best practices desirable.<br>&nbsp;</li></ul><p><strong>Other Requirements</strong><br>&nbsp;</p><br><ul><li>Proven leadership and coaching skills.</li><li>Desire to deliver world-class customer service.</li><li>Excellent English and French communication; other languages an advantage.</li><li>Effective with stakeholders at all levels.</li><li>Shift flexibility (nights, weekends, holidays).</li><li>Organizational skills, ability to manage competing priorities.<br>&nbsp;</li></ul><p><strong>Abilities</strong><br>&nbsp;</p><br><ul><li>Ability to represent Oracle with customers and executives.</li><li>Cross-cultural management skills.</li><li>Creative thinker with continuous improvement mindset.</li><li>Self-starter with resilience and results focus.</li><li>Manage stress, deadlines, and team morale.</li><li>Note:** Leadership role in 24x7 environment. Weekend and shift flexibility required.</li></ul><br><p>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p><br><p>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p><br><p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u>accommodation-request_mb@oracle.com</u> or by calling 1-888-404-2494 in the United States.</p><br><p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p><br><br>Responsibilities:<br>Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.<br>Qualifications:<br><p>Career Level - M2</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>AXA&nbsp;ASSURANCE&nbsp;MAROC</strong>&nbsp;recrute&nbsp;pour&nbsp;le&nbsp;compte&nbsp;de&nbsp;sa&nbsp;<strong>Direction Développement, Réseaux &amp; Marché Particuliers </strong>un/une&nbsp;<strong>PMO</strong>&nbsp;:</span></p><br><p><span><strong><u>Mission&nbsp;du&nbsp;poste&nbsp;:&nbsp;</u></strong></span></p><br><p><span>Rattaché à la Direction Développement Commercial et Animation Réseaux, le PMO accompagne le pilotage de l’activité et des initiatives stratégiques, des projets de transformation et du portefeuille de projets de la Direction.&nbsp;</span><br><span>Il aide à la prise de décision en réalisant des analyses, des études d'opportunité et des business cases, tout en assurant le suivi de la performance des actions engagées.</span></p><br><p><span><strong><u>Activités&nbsp;du&nbsp;poste&nbsp;:</u></strong></span></p><br><p><span>&nbsp;<strong>Transformation et gestion de projets</strong></span><br><span>• &nbsp; &nbsp;Piloter ou coordonner les projets internes et transverses pour la Direction ;</span><br><span>• &nbsp; &nbsp;Structurer les projets, définir les feuilles de route et suivre leur exécution ;</span><br><span>• &nbsp; &nbsp;Assurer le suivi de l’avancement, des risques, des dépendances et des arbitrages nécessaires ;</span><br><span>• &nbsp; &nbsp;Coordonner les différentes parties prenantes internes et externes ;</span><br><span>• &nbsp; &nbsp;Animer les instances de gouvernance et les comités de pilotage ;</span><br><span>• &nbsp; &nbsp;Assurer le suivi budgétaire des projets et le respect des objectifs qualité, coûts et délais ;</span><br><span>• &nbsp; &nbsp;Accompagner les actions de conduite du changement et de communication associée aux projets.</span></p><br><p><br><span><strong>Pilotage stratégique et aide à la décision</strong></span><br><span>• &nbsp; &nbsp;Réaliser des analyses, études d’opportunités et diagnostics ;</span><br><span>• &nbsp; &nbsp;Construire des business cases et évaluer les impacts financiers, commerciaux et opérationnels des initiatives envisagées ;</span><br><span>• &nbsp; &nbsp;Préparer les supports de décision destinés aux Comités ;</span><br><span>• &nbsp; &nbsp;Identifier les leviers de croissance, d’amélioration de la performance commerciale et d’optimisation des processus ;</span><br><span>• &nbsp; &nbsp;Assurer le suivi des indicateurs stratégiques de la Direction et proposer des plans d’actions correctifs lorsque nécessaire.</span></p><br><p><br><span><strong>Excellence opérationnelle</strong></span><br><span>• &nbsp; &nbsp;Développer et mettre en œuvre des outils de pilotage, tableaux de bord et reportings de performance ;</span><br><span>• &nbsp; &nbsp;Formaliser les processus, référentiels et les bonnes pratiques ;</span><br><span>• &nbsp; &nbsp;Contribuer à l'amélioration continue de l'organisation et des modes de fonctionnement ;&nbsp;</span><br><span>• &nbsp; &nbsp;Veiller à la bonne appropriation des dispositifs mis en place par les équipes concernées ;</span><br><span>• &nbsp; &nbsp;Assurer la préparation et la conduite de l’ensemble des réunions de la direction ainsi que le suivi des décisions ;</span><br><span>• &nbsp; &nbsp;Formaliser les reportings et els rapports d’activité.</span></p><br><p><span>&nbsp;<strong><u>Compétences&nbsp;requises:</u></strong></span></p><br><p><span><u>Compétences&nbsp;techniques&nbsp;:</u></span></p><br><p><span>• &nbsp; &nbsp;Excellentes capacités d’analyse quantitative et qualitative ;</span><br><span>• &nbsp; &nbsp;Solide maîtrise des techniques de résolution de problèmes et de structuration de recommandations ;</span><br><span>• &nbsp; &nbsp;Expérience dans l’élaboration de business cases et d’analyses financières ;</span><br><span>• &nbsp; &nbsp;Maîtrise des outils de gestion de projet et de pilotage de portefeuille ;</span><br><span>• &nbsp; &nbsp;Excellente maîtrise des outils d’analyse de données (Excel, BI…) et de présentations (PowerPoint, Thinkcell…) ;</span><br><span>• &nbsp; &nbsp;Capacité à produire des livrables exécutifs.</span></p><br><p><span>&nbsp;<u>Compétences&nbsp;transversales :</u></span></p><br><p><span>• &nbsp; &nbsp;Forte capacité de synthèse et de structuration ;</span><br><span>• &nbsp; &nbsp;Esprit stratégique et orientation résultats ;</span><br><span>• &nbsp; &nbsp;Leadership et capacité à influencer sans lien hiérarchique ;</span><br><span>• &nbsp; &nbsp;Excellentes qualités de communication écrite et orale ;</span><br><span>• &nbsp; &nbsp;Autonomie, rigueur et sens de l’initiative ;</span><br><span>• &nbsp; &nbsp;Forte capacité d’adaptation et de gestion des priorités ;</span><br><span>• &nbsp; &nbsp;Capacité à évoluer dans des environnements complexes et exigeants ;</span><br><span>• &nbsp; &nbsp;Orientation Client et satisfaction Client.</span></p><br><p><span>&nbsp;<strong><u>Profil&nbsp;recherché&nbsp;:</u></strong></span></p><br><p><span>• &nbsp; &nbsp;Formation supérieure Bac+5 (Grande École d’Ingénieurs, de Commerce ou Université de premier plan) ;&nbsp;</span><br><span>• &nbsp; &nbsp;Expérience de 5 à 10 ans en cabinet de conseil en stratégie ou en transformation, ou dans une fonction de PMO stratégique, transformation ou développement ;&nbsp;</span><br><span>• &nbsp; &nbsp;Une expérience dans les secteurs des services financiers, de l’assurance ou de la distribution constitue un atout ;</span><br><span>• &nbsp; &nbsp;Excellente maîtrise du français et de l’anglais.&nbsp;</span></p><br><p><span>Si&nbsp;le&nbsp;descriptif&nbsp;correspond&nbsp;à&nbsp;votre&nbsp;profil&nbsp;et&nbsp;motivations&nbsp;professionnelles,&nbsp;merci&nbsp;de&nbsp;nous&nbsp;faire&nbsp;parvenir&nbsp;vos&nbsp;CV.</span></p><br><p><span><strong>Pourquoi&nbsp;rejoindre&nbsp;AXA&nbsp;Assurance&nbsp;Maroc&nbsp;?</strong></span></p><br><ul><li><span>AXA&nbsp;est&nbsp;un&nbsp;des&nbsp;leaders&nbsp;de&nbsp;l’assurance&nbsp;et&nbsp;de&nbsp;la&nbsp;gestion&nbsp;d’actifs&nbsp;à&nbsp;travers&nbsp;le&nbsp;monde.</span></li><li><span>Nous&nbsp;aidons&nbsp;nos&nbsp;108&nbsp;millions&nbsp;de&nbsp;clients&nbsp;à&nbsp;traverser&nbsp;les&nbsp;petites&nbsp;et&nbsp;grandes&nbsp;difficultés&nbsp;de&nbsp;la&nbsp;vie.</span></li><li><span>Accéder&nbsp;à&nbsp;des&nbsp;opportunités&nbsp;de&nbsp;développement&nbsp;professionnel&nbsp;et&nbsp;de&nbsp;formation&nbsp;continue&nbsp;pour&nbsp;favoriser&nbsp;votre&nbsp;croissance&nbsp;au&nbsp;sein&nbsp;de&nbsp;notre&nbsp;entreprise&nbsp;et&nbsp;enrichir&nbsp;votre&nbsp;panel&nbsp;de&nbsp;compétences.</span></li><li><span>Evoluer&nbsp;dans&nbsp;une&nbsp;culture&nbsp;d'entreprise&nbsp;basée&nbsp;sur&nbsp;l’agilité,&nbsp;la&nbsp;performance&nbsp;individuelle&nbsp;et&nbsp;collective,&nbsp;la&nbsp;collaboration&nbsp;et&nbsp;l'éthique.</span></li><li><span>Être&nbsp;collaborateur&nbsp;AXA&nbsp;Assurance&nbsp;Maroc,&nbsp;c’est&nbsp;rejoindre&nbsp;un&nbsp;environnement&nbsp;de&nbsp;travail&nbsp;inclusif&nbsp;et&nbsp;diversifié,&nbsp;où&nbsp;chaque&nbsp;individu&nbsp;est&nbsp;valorisé&nbsp;et&nbsp;a&nbsp;la&nbsp;possibilité&nbsp;de&nbsp;s'épanouir.</span></li><li><span>Tous&nbsp;nos&nbsp;emplois&nbsp;sont&nbsp;ouverts&nbsp;aux&nbsp;personnes&nbsp;en&nbsp;situation&nbsp;d’handicap.</span></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Us We re building the world s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Role The Quality Assurance (QA) Analyst is responsible for evaluating AI &amp; human interactions across email, call, and chat channels to ensure consistent quality, compliance, and customer experience standards. This role plays a critical part in managing quality assurance processes and relationships with our Business Process Outsourcing (BPO) partners, driving continuous improvement through coaching, calibration, and performance insights. The QA Analyst will work closely with internal team leaders and BPO site management to align expectations, identify gaps, and support agent development through structured feedback, coaching sessions, and cross-site calibrations.</p><p>Goal ownership</p><ul><li>Ensure all sites reach our QA target of 4.5, globally and per channel</li><li>Ensure 90% of agents pass QA (&gt;4.5)</li><li>Assume a role of Point of Contact for a dedicated site</li><li>Ensure all sites achieve the required targets of assessments per agent and per channel, on a weekly basis</li><li>Assume the POC role by ensuring the data presented during Weekly business Reviews is accurate and reflect your own analysis and ensure the right push are sent to the sites</li><li>Follow-up on actions to ensure sites deliver progress and all agents pass QA target</li></ul><p>Quality Monitoring &amp; Evaluation</p><ul><li>Review and assess customer support interactions across email, voice, and chat channels against defined QA standards and KPIs</li><li>Provide objective, detailed, and actionable feedback to agents and team leaders</li><li>Identify recurring issues, trends, and root causes affecting customer experience and operational performance</li></ul><p>BPO Relationship &amp; QA Management</p><ul><li>Act as a primary point of contact for QA-related matters with BPO partners</li><li>Ensure consistent application of quality standards across internal teams and BPO sites</li><li>Support alignment between BPO sites and internal expectations, processes, and performance goals</li><li>Act as the main leading force to ensure QA performance meets targets during WBRs</li></ul><p>Coaching &amp; Agent Development</p><ul><li>Coordinate and, where appropriate, deliver agent coaching sessions based on QA findings</li><li>Ensure sites provide adjusted coaching and liaise with our Trainer</li><li>Identify patterns in mishandlings/product knowledge gaps and ensure quiz/refreshers are prepared to improve global performance</li><li>Partner with team leaders to support targeted development plans for underperforming agents</li><li>Monitor post-coaching performance to assess effectiveness and improvement</li></ul><p>Calibration &amp; Alignment</p><ul><li>Organise and facilitate regular QA calibration sessions between BPO sites and internal team leaders</li><li>Ensure scoring consistency and shared understanding of quality expectations across locations</li><li>Document calibration outcomes and follow up on agreed actions</li></ul><p>Reporting &amp; Continuous Improvement</p><ul><li>Prepare regular QA reports and insights for stakeholders, including trends, risks, and recommendations</li><li>Contribute to the evolution of QA frameworks, scorecards, and guidelines</li><li>Support initiatives aimed at improving customer experience, agent performance, and operational efficiency</li></ul><p>Required Skills &amp; Experience</p><ul><li>Strong organisational skills and attention to detail</li><li>Critical analysis</li><li>Strong understanding of customer support KPIs and quality frameworks</li><li>Demonstrates strong QA results</li><li>Strong sense of ownership with excellent communication and stakeholder management skills</li><li>Ability to deliver constructive feedback in a professional and supportive manner</li><li>Additional languages are welcome and a +</li></ul><p>Key Competencies</p><ul><li>Strong judgment and consistency in quality assessments</li><li>Collaborative approach to working across teams and external partners</li><li>Proactive problem-solver with a continuous improvement focus</li></ul><p>Taptap Values</p><ul><li>Impact first</li><li>Team next</li><li>Accept reality</li><li>Propose solutions</li><li>Win with grit</li><li>Be proactively candid, with yourself and others</li><li>Love the particular</li><li>Own it</li><li>Create positive energy</li><li>Maybe, even have fun</li></ul><p>Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Approche par niveaux (Tiered Approach)</strong>&nbsp;</p><br> <br> <p>Conformément à l’engagement de préserver les capacités et de soutenir le personnel déjà au sein de l’Organisation, la majorité des postes vacants du PNUD/FENU/VNU sont publiés selon un processus de candidature par niveaux, comme suit :&nbsp;</p><br> <br> <ul> <li>Niveau 0 : Personnel international du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA), dont les postes seront supprimés, ou dont les contrats seront résiliés ou non renouvelés en 2026&nbsp;</li> </ul> <br> <ul> <li>Niveau 1 : Autre personnel du PNUD/FENU/VNU titulaire d'un contrat permanent (PA) ou à durée déterminée (FTA)&nbsp;</li> </ul> <br> <ul> <li>Niveau 2 : Personnel du PNUD/FENU/VNU titulaire d'un contrat temporaire (TA), personnel sous contrat PSA régulier, et Volontaires des Nations Unies Experts et Spécialistes&nbsp;</li> </ul> <br> <ul> <li>Niveau 3 ou aucun niveau indiqué : Tous les autres types de contrat du PNUD/FENU/VNU et d'autres agences, ainsi que les candidats externes&nbsp;</li> </ul> <br> <p>Veuillez prendre note du ou des niveau(x) indiqué(s) dans le titre du poste vacant, le cas échéant, et vous assurer que vous remplissez les critères d’éligibilité pour postuler.&nbsp;</p><br> <br> <br> <p><strong>Contexte</strong></p><br> <p>Le Royaume du Maroc a engagé, sous les Hautes Instructions de Sa Majesté le Roi Mohammed VI, un processus ambitieux et structurant de consolidation de la régionalisation avancée, considérée comme un levier fondamental de modernisation de l’État, de réduction des disparités territoriales et de promotion d’un développement équilibré, inclusif et durable. Cette orientation stratégique a été réaffirmée lors des 2ᵉ Assises nationales de la régionalisation avancée, tenues à Tanger les 20 et 21 décembre 2024 sous le Haut Patronage de Sa Majesté le Roi Mohammed VI. Ces Assises ont mis en évidence plusieurs recommandations prioritaires, notamment l’accélération de la mise en œuvre de la Charte nationale de la déconcentration administrative, l’opérationnalisation effective de l’exercice des compétences régionales dans les secteurs stratégiques, le renforcement de la gouvernance territoriale à travers des outils performants de planification, de suivi et d’évaluation, la promotion de la démocratie participative et de la participation citoyenne à l’échelle territoriale, ainsi que l’intégration de la transformation digitale comme levier transversal de performance de la gouvernance territoriale. Ces orientations s’inscrivent pleinement dans la continuité du Nouveau Modèle de Développement, qui place l’ancrage territorial, la différenciation des politiques publiques et la bonne gouvernance des territoires au cœur de la transformation du pays à moyen et long terme. Dans ce cadre, la transformation digitale des collectivités territoriales est identifiée comme un accélérateur clé permettant l’amélioration de l’efficacité et de la qualité des services publics territoriaux, le renforcement de la transparence, de la redevabilité et de la participation citoyenne, la promotion de l’inclusion sociale et territoriale, ainsi que le soutien à des dynamiques territoriales résilientes, durables et innovantes. Toutefois, les diagnostics réalisés ont mis en évidence plusieurs défis structurels, notamment des disparités significatives de maturité numérique entre territoires, des contraintes persistantes en matière de capacités institutionnelles et humaines, ainsi qu’une fragmentation des initiatives digitales nécessitant la mise en place d’un cadre de gouvernance unifié, cohérent et territorialisé. C’est dans ce contexte que s’inscrit le projet « CONNECTIVITÉ TERRITORIALE », mis en œuvre par la Direction Générale des Collectivités Territoriales (DGCT), avec l’appui du Programme des Nations Unies pour le Développement (PNUD), pour la période 2026 – 2029. C’est une initiative stratégique visant à renforcer l'intégration et le développement harmonieux des territoires au Maroc, en mettant l'accent sur l'amélioration des infrastructures numériques, des services publics, et de la cohésion sociale à travers une approche inclusive. Le projet repose sur trois leviers stratégiques complémentaires, à savoir la gouvernance, les infrastructures et la connectivité, ainsi que le capital humain et le développement des compétences.</p><br> <p>Les résultats attendus de ce projet sont comme suit :</p><br> <ul> <li><strong>Produit 1.</strong> Un cadre de gouvernance pour la territorialisation de la transformation digitale est élaboré et instauré, mettant l'accent sur l'inclusion et reposant sur des organes fonctionnels ;</li> <li><strong>Produit 2</strong>. Les Collectivités Territoriales disposent d'une connectivité et d'une infrastructure dimensionnée et normalisée ;&nbsp;</li> <li><strong>Produits 3.</strong> La transformation digitale territorialisée est renforcée par un capital humain innovant et fortement engagé, contribuant ainsi de manière significative à son succès et à son intégration durable dans les territoires ;</li> <li><strong>Produit 4.</strong> La gestion du projet et l’assurance qualité sont assurées.</li> </ul> <p><strong>Fonctions et responsabilités</strong></p><br> <p>Sous la supervision directe du Directeur National du Projet et du Coordonnateur National du Projet, et sous l'assurance qualité du Conseiller de Programme du PNUD, le/la titulaire assurera la coordination opérationnelle quotidienne du projet, conformément aux procédures de mise en œuvre nationale (NIM) et aux principes de la gestion axée sur les résultats le/la Coordonnateur(trice) national(e) associé(e) assurera les fonctions suivantes:&nbsp;</p><br> <p><i><strong>Gestion stratégique et opérationnelle du projet</strong>&nbsp;</i></p><br> <ul> <li>Assurer la gestion quotidienne du projet conformément au document de projet, au plan de travail annuel et aux procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Veiller à l'atteinte des résultats attendus dans les délais impartis, selon les standards de qualité requis et dans le respect du budget alloué.&nbsp;</li> </ul> <br> <ul> <li>Garantir l'application des principes de gestion axée sur les résultats, de gestion adaptative et de redevabilité.&nbsp;</li> </ul> <br> <p><i><strong>Coordination institutionnelle et partenariale</strong>&nbsp;</i></p><br> <br> <ul> <li>Coordonner la mise en œuvre du projet avec les partenaires institutionnels aux niveaux national, régional et local.&nbsp;</li> </ul> <br> <ul> <li>Renforcer la collaboration avec les ministères, collectivités territoriales, services déconcentrés, secteur privé, universités, médias, organisations de la société civile et partenaires techniques et financiers.&nbsp;</li> </ul> <br> <ul> <li>Faciliter la mise en œuvre des conventions de partenariat et promouvoir l'appropriation des résultats par les parties prenantes.&nbsp;</li> </ul> <br> <br> <p><i><strong>Synergies et coordination avec les partenaires techniques et financiers</strong></i>&nbsp;</p><br> <br> <ul> <li>Assurer la complémentarité et la cohérence avec les initiatives similaires ou complémentaires mises en œuvre par le PNUD et d'autres partenaires de développement.&nbsp;</li> </ul> <br> <ul> <li>Identifier et promouvoir les opportunités de synergies, de mutualisation des ressources et de capitalisation des expériences.&nbsp;</li> </ul> <br> <p><i><strong>Gestion administrative, financière et opérationnelle</strong></i>&nbsp;</p><br> <br> <ul> <li>Superviser la planification budgétaire, l'exécution financière et le suivi administratif du projet, conformément aux règles et procédures du PNUD.&nbsp;</li> </ul> <br> <ul> <li>Assurer la préparation et le suivi des contrats, conventions, termes de référence et autres documents de gestion.&nbsp;</li> </ul> <br> <ul> <li>Veiller à la conformité des processus de passation de marchés, d'audit, de gestion des risques et d'application du cadre HACT.&nbsp;</li> </ul> <br> <p><strong>a. Gestion des ressources humaines et leadership d'équipe</strong></p><br> <br> <ul> <li>Encadrer, superviser et motiver l'équipe du projet.&nbsp;</li> </ul> <br> <ul> <li>Clarifier les rôles et responsabilités des membres de l'équipe et assurer un suivi régulier de leur performance.&nbsp;</li> </ul> <br> <ul> <li>Identifier les besoins en renforcement des capacités et mettre en œuvre un plan de développement des compétences.&nbsp;</li> </ul> <br> <ul> <li>Promouvoir une communication interne fluide et un environnement de travail collaboratif.&nbsp;</li> </ul> <p><strong>b. Planification, suivi et reporting</strong></p><br> <br> <ul> <li>Préparer, en concertation avec les partenaires, les plans de travail annuels, les budgets et les cadres de résultats.&nbsp;</li> </ul> <br> <ul> <li>Produire les rapports narratifs et financiers requis (trimestriels, semestriels, annuels et ad hoc).&nbsp;</li> </ul> <br> <ul> <li>Assurer la mise à jour des registres de risques, des journaux de suivi, des leçons apprises et des recommandations.&nbsp;</li> </ul> <br> <ul> <li>Organiser les revues périodiques du projet et veiller à la mise en œuvre des recommandations.&nbsp;</li> </ul> <br> <p><strong>c. Gestion des connaissances et capitalisation</strong></p><br> <br> <ul> <li>Développer et mettre en œuvre une stratégie de capitalisation des acquis, de documentation des bonnes pratiques et de gestion des connaissances.&nbsp;</li> </ul> <br> <ul> <li>Assurer la diffusion des résultats, outils, études et produits de connaissance auprès des partenaires.&nbsp;</li> </ul> <br> <br> <p><strong>d. Supervision technique des études et consultations</strong></p><br> <br> <ul> <li>Identifier les besoins en expertise technique et piloter l'élaboration des termes de référence.&nbsp;</li> </ul> <br> <ul> <li>Superviser le recrutement des consultants et prestataires.</li> </ul> <br> <ul> <li>Assurer le suivi de la qualité des livrables et la validation technique des études, analyses et prestations.&nbsp;</li> </ul> <br> <p><strong>e. Coordination des missions de terrain</strong>&nbsp;</p><br> <br> <ul> <li>Planifier, organiser et superviser les missions sur le terrain dans les zones d'intervention du projet.&nbsp;</li> </ul> <br> <ul> <li>Assurer la coordination logistique et technique des visites, réunions et activités de suivi.&nbsp;</li> </ul> <br> <br> <p><strong>Compétences</strong></p><br> <p><strong>Compétences fondamentales</strong>&nbsp;</p><br> <br> <br> <br> <p><strong>Obtenir des résultats:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Planifier et contrôler son propre travail, prêter attention aux détails, fournir un travail de qualité dans les délais impartis. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Penser de manière innovante:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Ouvert aux idées créatives/risques connus, résout les problèmes de façon pragmatique, apporte des ameliorations. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Apprendre en continu:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Sortir de sa zone de confort, apprendre des autres et soutenir leur apprentissage. ​&nbsp;</p><br> <br> <br> <br> <p><strong>S'adapter avec agilité:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: S'adapte au changement, gère de façon constructive l'ambiguïté/l'incertitude, est flexible. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Agir avec determination:&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de dynamisme et de motivation, est capable de faire preuve de calme face à l'adversité, est confidant. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Engager et partenaire:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Fait preuve de compassion et de compréhension envers les autres, établit des relations positives. ​&nbsp;</p><br> <br> <br> <br> <p><strong>Favoriser la diversité et l'inclusion:</strong>&nbsp;</p><br> <br> <br> <p>​​Niveau 1: Apprécie/respecte les différences, est conscient des préjugés inconscients, affronte la discrimination. ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>Compétences&nbsp;fonctionelles&nbsp;et techniques:&nbsp;</strong></i>&nbsp;</p><br> <br> <p><i><strong>Domaine&nbsp;thématique</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Nom</strong></i>&nbsp;</p><br> <br> <br> <p><i><strong>Définition</strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion de projet&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser, de hiérarchiser et de contrôler les ressources, les procédures et les protocoles afin d’atteindre des objectifs précis&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion axée sur les résultats&nbsp;</p><br> <br> <br> <p>Être en mesure de gérer la mise en œuvre de stratégies, de programmes et de projets en mettant l’accent sur l’amélioration des performances et l’obtention de résultats démontrables. Connaître et comprendre les théories, les concepts, les méthodologies, les instruments et les outils pertinents&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Travailler avec des données et des éléments tangibles&nbsp;</p><br> <br> <br> <p>Savoir inspecter, nettoyer, transformer et modéliser des données dans le but de découvrir des informations utiles, ainsi que d’éclairer les conclusions et la prise de décision.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Business developpement</strong>&nbsp;</p><br> <br> <br> <p>Génération de connaissances&nbsp;&nbsp;</p><br> <br> <br> <p>Savoir chercher des informations et les transformer en connaissances utiles, qui sont adaptées au contexte ou répondent à un besoin exprimé. Savoir appliquer des concepts existants à de nouvelles situations et définir de nouveaux concepts afin de mettre au point des solutions réalisables et de nouvelles approches. Connaître les théories, concepts et modèles conceptuels pertinents qui peuvent être utiles pour faire face à de nouvelles situations.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion de l’organisation</strong>&nbsp;</p><br> <br> <br> <p>Gestion des opérations&nbsp;</p><br> <br> <br> <p>Être en mesure de planifier, d’organiser et de superviser les différents aspects des opérations de l’organisation, d’une manière efficace, simultanée et intégrée, afin de convertir du mieux possible les ressources de l’organisation en résultats optimaux. Connaître les concepts et les mécanismes pertinents&nbsp;</p><br> <br> <br> <br> <p><strong>Gestion des partenariats&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>Gestion des relations   &nbsp;&nbsp;</p><br> <br> <br> <p>Capacité à nouer des liens avec un large éventail de partenaires publics et privés, à établir, entretenir et/ou renforcer les relations de travail, la confiance et la compréhension mutuelle&nbsp;</p><br> <br> <br> <br> <br> <br> <p><strong>Qualifications minimales</strong></p><br> <p><strong>Education</strong>:</p><br> <p>Un diplôme de fin d’etudes secondaires est requis; ou</p><br> <br> <p>Diplôme d’études Universitaires (Licence) dans le domaine de l’administration publique, gouvernance lo</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>As a&nbsp;discipline&nbsp;expert and technical leader, drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards. Provides architectural leadership and governance across key enterprise solutions, including service management and workflow technologies, to ensure scalability, security, and alignment with business&nbsp;objectives.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Develops and drives discipline strategy aligned with functional goals and key business&nbsp;objectives, including enterprise solution and system architecture.&nbsp;</li><li>Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.&nbsp;</li><li>Ensures&nbsp;quality&nbsp;and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.&nbsp;</li><li>Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.&nbsp;</li><li>Reviews and&nbsp;evaluates&nbsp;solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.&nbsp;</li><li>Advances technical&nbsp;expertise&nbsp;within the function&nbsp;by&nbsp;mentoring, advising, and sharing architectural best practices.&nbsp;</li><li>Identifies&nbsp;and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.&nbsp;</li><li>Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.&nbsp;</li><li>Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.&nbsp;</li><li>Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.&nbsp;</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience;&nbsp;Master’s Degree&nbsp;or equivalent education in Science or Technology&nbsp;plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.&nbsp;</li><li>Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.&nbsp;</li><li>Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.&nbsp;</li><li>Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.&nbsp;</li><li>Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.&nbsp;</li><li>Experience working in regulated environments with security and compliance considerations.&nbsp;</li><li>Strong leadership, communication, and mentoring skills.&nbsp;</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Cnexia Tech</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and measurable results are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation in a fast-evolving technological environment. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p><span>Joining Cnexia means choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning, and allows all tech champions to achieve their creative dreams.</span></p><br><br><p><span>At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we are revolutionizing how Canadians communicate online, interact with Mobile Apps, or benefit from an AI-enhanced experience.</span></p><br><br><p><span>Proud to be a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been constantly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our brand-new, state-of-the-art site in Technopolis Rabat.</span></p><br><br><p><span>If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth in an engaging, multicultural, world-class environment.</span></p><br><br><ul><li>Monitor technological trends and contribute to the strategy and service evolution within communication and storage platforms.</li><li>Provide support and management for NetBackup and related storage products.</li><li>Implement and maintain multiprotocol environments (FC, iSCSI, NFS, CIFS) within NetApp NAS systems.</li><li>Perform daily backup operations, troubleshoot and resolve issues, and handle restore procedures.</li><li>Execute data migrations for various operating systems, including Solaris, AIX, Linux, and Windows.</li><li>Collaborate with systems administrators to diagnose and resolve storage-related issues or performance bottlenecks.</li><li>Manage storage tasks including allocation, LUN masking, and performance tuning.</li><li>Set up and monitor storage performance alerts and notification systems.</li><li>Develop and maintain CLI scripts for NetBackup and Brocade fiber switch configuration.</li><li>Participate in firmware upgrades, storage virtualization, and other infrastructure changes.</li><li>Engage in Agile planning processes, helping define requirements and user stories for internal teams.</li></ul><br> <br> Required profile : <strong>Job Offer Description </strong><br><p><span>Joining Cnexia means choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning, and allows all tech champions to achieve their creative dreams.</span></p><br><br><p><span>At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we are revolutionizing how Canadians communicate online, interact with Mobile Apps, or benefit from an AI-enhanced experience.</span></p><br><br><p><span>Proud to be a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been constantly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our brand-new, state-of-the-art site in Technopolis Rabat.</span></p><br><br><p><span>If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth in an engaging, multicultural, world-class environment.</span></p><br><br><ul><li>Monitor technological trends and contribute to the strategy and service evolution within communication and storage platforms.</li><li>Provide support and management for NetBackup and related storage products.</li><li>Implement and maintain multiprotocol environments (FC, iSCSI, NFS, CIFS) within NetApp NAS systems.</li><li>Perform daily backup operations, troubleshoot and resolve issues, and handle restore procedures.</li><li>Execute data migrations for various operating systems, including Solaris, AIX, Linux, and Windows.</li><li>Collaborate with systems administrators to diagnose and resolve storage-related issues or performance bottlenecks.</li><li>Manage storage tasks including allocation, LUN masking, and performance tuning.</li><li>Set up and monitor storage performance alerts and notification systems.</li><li>Develop and maintain CLI scripts for NetBackup and Brocade fiber switch configuration.</li><li>Participate in firmware upgrades, storage virtualization, and other infrastructure changes.</li><li>Engage in Agile planning processes, helping define requirements and user stories for internal teams.</li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>Bachelor's Degree in Computer Science, Information Technology, or related field.</li><li>Professional certifications in storage or backup technologies are a plus.</li><li>7+ years of hands-on experience with data storage technologies, including ONTAP, Hitachi, StorageGRID, and Brocade SAN (FC network); experience with other vendors (IBM, HPE) is also acceptable.</li><li>7+ years of experience with enterprise backup platforms such as NetBackup and Commvault (TSM experience will be considered).</li><li>7+ years of technical or operational experience in storage and backup administration in an enterprise IT environment.</li><li>5+ years of general networking experience.</li><li>Proven experience implementing and supporting multiprotocol environments (FC, iSCSI, NFS, CIFS) in NetApp NAS systems.</li><li>Working knowledge of VMware, OpenStack, Kubernetes.</li><li>Familiarity with scripting using Python.</li><li>Knowledge of Microsoft SQL Server, Oracle DB.</li><li>Experience using Jira and Agile methodologies (Epics, User Stories).</li><li>Strong troubleshooting and performance tuning skills in large-scale environments.</li><li>Team player with excellent communication and interpersonal skills.</li><li>Ability to work independently, multitask, and deliver results in a fast-paced, high-standards environment.</li><li>Highly detail-oriented with a strong commitment to quality and factual accuracy.</li></ul><br><strong>Benefits </strong><br><ul><li>Competitive compensation and comprehensive benefits package.</li><li>Opportunity to work with a dynamic team of technology experts.</li><li>Chance to make a significant impact on the company's digital transformation journey.</li><li>Global Team &amp; Tech: Work remotely with a talented team worldwide, using cutting-edge tools.</li><li>Grow Your Skills: Gain new knowledge with certifications and online courses.</li><li>Competitive Pay: Get rewarded for your performance with a competitive salary.</li><li>Work Anywhere From Morocco: Enjoy the flexibility of 100% remote work.</li></ul><br><p><span>At Cnexia, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, or disability.</span></p><br><br> <br><br> </div>