وظائف مهندس مواد

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description As a Senior Data Scientist, you will be responsible for the following tasks: - Development of predictive and prescriptive models: Design and train Customer Segmentation models (clustering, RFM, behavioral profiling). Develop personalized recommendation engines (collaborative filters, content-based filters, hybrid systems) to improve cross-selling and upselling. Develop Prediction models (churn, propensity, risk scoring, transaction volume forecasting). - Data and model engineering: Collaborate with Data Engineers to define features and prepare the necessary training pipelines from the Data Lakehouse (Cassandra, Hive, etc.). Implement MLOps best practices: model versioning, deployment automation, and performance monitoring in production (drift, bias). - Business value creation: Translate business needs (e.g., reduce churn, increase conversion rate) into Data Science problems. Interpret model results and communicate insights to Product Owners and business stakeholders. Contribute to enriching source systems and the Data Lakehouse with predictive data.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education: Master's degree (Bac+5) in Engineering with a specialization in Data Science, Artificial Intelligence, or Applied Statistics/Mathematics. Experience: 3-5 years of proven experience on similar predictive modeling and recommendation systems projects. Technical Skills: Mastery of Machine Learning: Classic algorithms (regression, classification, clustering, time series) and Deep Learning (if applicable). AI Frameworks: Mastery of Python libraries (Scikit-learn, Pandas, XGBoost, TensorFlow, or PyTorch). Big Data &amp; Tools: Knowledge of distributed environments (Spark/PySpark) and NoSQL databases (Cassandra, MongoDB). Ops &amp; CI/CD: Familiarity with containerization environments (Docker) and model lifecycle management (MLOps). Technological ecosystem: Cloudera Data Platform, Microservices Architecture, Kafka, API Gateway (Axway), Keycloak. Methodology: Agile working methodologies (Scrum of Scrums, weekly progress meetings). Collaboration: Multidisciplinary team (Data Engineers, Lead Tech, Product Owners, Subject Matter Experts).</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>SOGEA Maroc recrute un Responsable CET qui aurra pour principale mission d'assurer la coordination et la supervision de l’ensemble des études techniques afin de garantir la cohérence, la conformité réglementaire et la qualité des livrables du projet.</p><br><p>Vos missions seront:</p><br><ul><li>Piloter et coordonner l’ensemble des études techniques (fluides, CFO/CFA, plomberie, etc.).</li><li>Garantir la conformité des études avec les normes, réglementations et exigences du projet.</li><li>Superviser les ingénieurs d’études et assurer la cohérence interdisciplinaire.</li><li>Participer aux réunions de conception et de suivi avec la maîtrise d’œuvre et la maîtrise d’ouvrage.</li><li>Contrôler les livrables (plans, notes de calcul, dossiers techniques).</li></ul><br><p>Ingénieur diplômé en génie civil ou énergétique, avec au moins 10 ans d’expérience en coordination des corps d’état techniques.</p><br><br><p>Rejoindre Sogea Maroc, c’est :<br>- S’investir au sein d’une entreprise qui œuvre depuis plus d’un siècle pour développer des ouvrages et des infrastructures innovants atteignant un très haut niveau de performance ;<br>- Intégrer des équipes d’experts ;<br>- S’offrir de belles perspectives professionnelles.</p><br><p>Rejoignez-nous et vivez une véritable aventure humaine !</p><br> <p><strong>Entity</strong></p><br> <p>SOGEA MAROC , filiale de SOGEA SATOM, société du groupe VINCI, acteur majeur du marché marocain de la construction. SOGEA MAROC présente depuis 1922, est l'entreprise de référence dans les métiers de l'hydraulique, de l'ouvrage d'art, du génie civil industriel et du bâtiment. Chez SOGEA MAROC, la vision de la réussite est avant tout globale et ne se limite pas uniquement aux aspects économiques. Dans l'optique d'atteindre la performance globale, nous sommes engagés dans une démarche conduite par notre Groupe, pour créer de la valeur à long terme, principalement pour nos collaborateurs. Nous sommes profondément convaincus que « nos meilleurs ambassadeurs sont nos collaborateurs ». Partant de ce principe, nous travaillons à développer la motivation en interne afin que nos talents soient fiers d'appartenir à SOGEA MAROC. Cette démarche favorise également l'attractivité de notre entreprise et facilite l'intégration de nouveau talent. </p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at&nbsp;www.howmet.com/esg-report. Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p><font dir="auto" ><font dir="auto" >Within a team of data scientists and data engineers organized in Scrum Agile mode, you will work to implement forecasting calculation tools (forecasting store needs for warehouse supply, forecasting warehouse load, etc.)</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Explore and analyze customer datacenter data</font></font></li> <li><font dir="auto" ><font dir="auto" >Participate in defining the scope of new functionalities</font></font></li> <li><font dir="auto" ><font dir="auto" >Developing statistical forecasting and machine learning models</font></font></li> <li><font dir="auto" ><font dir="auto" >Test the functionalities developed</font></font></li> <li><font dir="auto" ><font dir="auto" >Collaborating with operational teams to formulate relevant hypotheses during the creation of statistical models</font></font></li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >Minimum 7 years'</font></font></strong><font dir="auto" ><font dir="auto" > experience </font><font dir="auto" >in a similar role (Python and SQL)</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Master's degree in Computer Science</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >You are proficient in the following languages:</font></font></p> <ul> <li> <strong><font dir="auto" ><font dir="auto" >#SQL and #Python</font></font></strong> </li> <li><font dir="auto" ><font dir="auto" >Knowledge of </font></font><strong><font dir="auto" ><font dir="auto" >#GCP</font></font></strong><font dir="auto" ><font dir="auto" > and </font></font><strong><font dir="auto" ><font dir="auto" >BigQuery</font></font></strong><font dir="auto" ><font dir="auto" > would be a plus</font></font></li> <li><font dir="auto" ><font dir="auto" >Agility: being familiar with agile methods, especially </font></font><strong><font dir="auto" ><font dir="auto" >SCRUM</font></font></strong><font dir="auto" ><font dir="auto" > .</font></font></li></ul></div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Missions principales Rattaché(e) à la Direction Générale, le/la Responsable QHSE est garant(e) de la définition, du déploiement et de l'amélioration continue de la politique Qualité, Hygiène, Sécurité et Environnement de l'entreprise.<br> Il/Elle veille au respect des exigences réglementaires et des référentiels internationaux afin de garantir la sécurité des personnes, des installations et la protection de l'environnement.<br> Qualité Définir et déployer le système de management de la qualité.<br> Mettre en œuvre, maintenir et améliorer les normes ISO (ISO 9001, ISO 14001, ISO 45001).<br> Élaborer et suivre les procédures, processus et indicateurs de performance.<br> Préparer et piloter les audits internes et externes.<br> Assurer le suivi des actions correctives et préventives.<br> Hygiène, Sécurité et Environnement Développer et déployer la politique HSE conformément aux exigences du secteur pétrolier.<br> Identifier, analyser et évaluer les risques professionnels et environnementaux.<br> Mettre en place les plans de prévention et les procédures de sécurité.<br> Veiller au respect des exigences réglementaires nationales et internationales.<br> Réaliser les inspections HSE sur les sites.<br> Superviser la gestion des incidents, accidents et presque-accidents.<br> Piloter les enquêtes d'accidents et assurer le suivi des plans d'actions.<br> Élaborer et suivre les plans d'urgence et les exercices de simulation.<br> Sensibilisation et Culture HSE Développer une véritable culture HSE au sein de l'entreprise.<br> Concevoir et animer les campagnes de sensibilisation.<br> Organiser les formations HSE obligatoires.<br> Accompagner les managers dans l'application des règles de sécurité.<br> Développer les démarches de prévention et les programmes de sécurité comportementale (Behavior Based Safety).<br> Pilotage et Reporting Définir les KPI QHSE et assurer leur suivi.<br> Présenter les tableaux de bord à la Direction Générale.<br> Assurer la veille réglementaire.<br> Participer aux projets d'amélioration continue.<br> Piloter les certifications et renouvellements des systèmes de management.<br> Profil recherché Diplôme d'Ingénieur (Génie Industriel, Génie des Procédés, HSE ou équivalent).<br> Minimum 7 années d'expérience dans une fonction similaire.<br> Expérience impérative dans le secteur pétrolier , parapétrolier, gazier ou une industrie à risques.<br> Expérience confirmée dans la mise en place et le déploiement des référentiels ISO 9001, ISO 14001 et ISO 45001 .<br> Bonne maîtrise de la réglementation HSE applicable au secteur des hydrocarbures.<br> Expérience en conduite d'audits internes et externes.<br> Maîtrise des outils d'analyse des risques (HAZOP, AMDEC/FMEA, arbre des causes, etc.<br>) est un atout.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Company description</b></p><p>At Devoteam, we are "Digital Transformakers". Respect, honesty and passion drive our tribe every day.&nbsp;</p><p><br></p><p>Together, we help our clients win the digital battle: from consulting to the implementation of innovative technologies, to the adoption of uses.</p><p><br></p><p>Cloud, Cybersecurity, Data, DevOps, Fullstack Dev, Low Code, RPA hold no secrets for our tribe!&nbsp;</p><p><br></p><p>Our 10,000+ employees are certified, trained and supported daily to take on new and innovative challenges.</p><p><br></p><p>A leader in Cloud, Cybersecurity and Data in EMEA, the Devoteam Group achieved a turnover of 1.036 billion euros in 2022 and aims to double it in the next 5 years.</p><p><br></p><p>Devoteam Maroc, a leading player in IT expertise for over 30 years (350+ consultants), is accelerating its growth by developing its nearshore expertise activities to meet the needs of our French, European and Middle Eastern clients.</p><p><br></p><p>Are you ready to join us and take on this challenge together?</p><p><br></p><p><b>Job Description</b></p><p>.</p><p><br></p><p><b>Qualifications</b></p><p>What are the advantages of joining the team?</p><p><br></p><p>Engineering degree or equivalent</p><p>Minimum 3 years of experience in the role</p><p>Proven experience in developing web services and user interfaces using Node.js, Vue.js, JavaScript, and TypeScript technologies</p><p>Proficiency in CI/CD integration tools and agile methodologies&nbsp;</p><p>You have excellent interpersonal skills and enjoy working in a team.</p><p>A strong sense of service and commitment to your activities</p><p>Knowing how to communicate and listen in all circumstances and to write without mistakes…</p><p>and you are fluent in English, indeed!</p><p>Additional information</p><p>Additional information.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diplôme d'ingénieur ou équivalent A partir de 3 ans d'expérience dans la fonction Expérience avérée dans le développement de services web et d'interfaces utilisateurs sur les technologies Node.js, Vue.js, JavaScript, TypeScript Maîtrise des outils d'intégration CI/CD et du travail en mode agile Un excellent relationnel, tu aimes travailler en équipe Un sens prononcé du service et engagé dans tes activités Savoir communiquer et écouter en toutes circonstances et écrire sans fautes and you are fluent in english, indeed !</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description: Context: Airbus Defence and Space Morocco is looking for a Technical Solution Manager (M/F) (Telecommunications Solution Architect), to join our System Design &amp; Engineering team in Rabat, Morocco. As a Technical Solution Manager you are responsible for the adequacy and compliance of the proposed Professional Mobile Radio (PMR) solution in TETRA ETSI standard with customer functional and operational requirements. You will have to provide technical solution description in bid and in project phases. Functions: Your main tasks and responsibilities will include: Collection and analysis of customer functional and operational requirements, Definition of the technical solution: specification, architecture, dimensioning, with adequate resiliency, performance and security levels and optimized costs, Write-up of the Technical Solution Description documents: HLD (High-Level design) and LLD (Low-level design) Configuration of the network elements: parameters delivery for roll-out, Bid/Project Technical follow-up: technical reviews with customers, commitment requests, technical changes, Suppliers technical follow-up: technical specification and qualification plan, Scope of supply definition for the end-to-end solution, End- to end integration strategy Test plan definition and System Acceptance of the solution Operational planning with Customer.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Our expectations for you: Bachelor s or Master s degree in Telecommunication or similar and at least 3-5 years of relevant work experience in Telecommunications domain Skills in telecommunications network architecture in TETRA standard. Organisational skills and activity follow-up Capacity to communicate with different stakeholders, internally and externally Willingness to work in an international environment, volunteer, proactive and dynamic Fluent spoken and written French and English skills are required. To succeed in this kind of role you need to have collaborative and proactive way of working and customer service attitude. This position requires a security clearance, or to be eligible to such clearance by relevant authorities. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements.</font></font></p><p><font dir="auto" ><font dir="auto" >Main tasks:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Manage all project phases, from launch to final delivery.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the technical and quality teams on site.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor schedules, budgets and performance indicators.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate communication between internal teams and clients.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide reporting to the Business Unit Manager.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify risks and manage corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Promote good practices and continuous improvement.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements. Main responsibilities: Manage all project phases, from launch to final delivery. Manage on-site technical and quality teams. Monitor schedules, budgets, and performance indicators. Coordinate communication between internal teams and clients. Report to the Business Unit Manager. Identify risks and manage corrective actions. Promote best practices and continuous improvement.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ABOUT THE ROLE A lot of teams have been told to "shift left" and have taken it to mean one thing: hand the entire testing pyramid to the developers and hope for the best.<br> The result is familiar.<br> Thin or non-existent QA support, unit tests written to satisfy a coverage gate rather than catch anything, brittle end-to-end suites nobody trusts, and CI pipelines that get slower and more expensive every quarter with nobody tending them.<br> Our clients keep asking us for the same thing: a senior quality mind who can come in, work alongside their engineers, and genuinely change how the team thinks about quality.<br> Not someone to write all the tests for them, someone who makes the whole team better at owning them.<br> That is this role.<br> You will embed with a client, often working across more than one of their development teams, and raise the quality bar from the inside: at the whiteboard before any code is written, in the test suites at every level of the pyramid, and in the pipelines that ship the work.<br> You lead the quality discipline through influence, mentoring, and worked examples, not by taking the testing off anyone's plate.<br> The Things We Really Care About: Health Insurance , because health comes first.<br> Flexible working hours.<br> Open holidays , take the time you need for yourself.<br> Profit distribution for everyone.<br> Mindera Annual Trip , Sports, and sharing groups to connect and have fun!<br> Training &amp; conferences , create your own training plan.<br> Other Good Things: Choose Laptop &amp; Peripherals that best suit your needs.<br> Hotspot with unlimited usage , for work or Netflix ;) Remote culture: We have an office in Casablanca, but Minders work remotely from all over Morocco.<br> At the offices , we have a wide range of snacks and partnerships with local businesses.<br> Culture Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment.<br> Our culture reflects our lean and self-organization attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> Freedom and Responsibility go hand in hand.<br> About Mindera At Mindera we use technology to build products we are proud of, with people we love.<br> Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.<br> We partner with our clients, to understand their products and deliver high-performance, resilient and scalable software systems that create an impact in their users and businesses across the world.<br> You get to work with a bunch of great people, where the whole team owns the project together.<br> Our culture reflects our lean and self management attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.<br> Curious to know more?<br> Check out our Blog and our Handbook!<br> With offices located across Portugal, United Kingdom, United States, India, Romania, Brazil, Morocco, Spain, Australia, Vietnam join us as we expand and influence the future of software engineering worldwide.<br> WHAT YOU'LL DO - Shift quality left, properly.<br> Help teams catch defects at the cheapest possible moment: during refinement and task definition, before a line of code exists.<br> Join story-writing and design discussions, ask the questions that surface ambiguity and edge cases early, and coach teams to build testability and clear acceptance criteria into the work from the start.<br> - Lift the whole testing pyramid.<br> Work with developers across the full range, from unit and integration tests through to end-to-end and system testing.<br> Help them write tests that are fast, deterministic, and worth trusting; rebalance suites that are top-heavy or flaky; and establish what to test at each level, and why.<br> - Make pipelines fast and cheap.<br> Treat CI as a product.<br> Profile and optimise pipeline definitions, cut wasted compute, parallelise and shard test execution sensibly, and shorten feedback loops so teams get a trustworthy signal in minutes, not hours.<br> Help them see the time and cost their pipelines actually incur, and bring both down.<br> - Bring AI into the quality toolkit.<br> Help teams get real value from AI-assisted development: generating and maintaining tests, accelerating code review, and shortening feedback loops, while keeping a critical eye on what these tools produce so quality and trust do not slip.<br> You champion these tools and show teams how to use them well.<br> - Mentor and enable.<br> This is the heart of the job.<br> Pair with engineers, run workshops, review test code and pipeline changes, and leave behind teams that hold a higher quality bar on their own after you have gone.<br> Success is measured by how much better the team is, not by how much you personally produced.<br> - Own quality strategy across the SDLC.<br> Assess where a team or programme stands, agree a pragmatic plan to improve it, and drive that plan through delivery: test strategy, environments and test data, release confidence, and the metrics that tell everyone whether quality is moving in the right direction.<br> WHAT WE'RE LOOKING FOR - Deep, hands-on quality experience across the entire testing pyramid, from unit tests to end-to-end and system testing, with well-reasoned opinions about what belongs where.<br> - A real engineer's grasp of code.<br> You read and write it comfortably, review pull requests on their merits, and earn the respect of senior developers because you speak their language.<br> - Genuine fluency in Agile delivery and what shift-left means in practice: influencing quality at definition and design time, not only at the test phase.<br> - Solid CI expertise.<br> You can pick apart a pipeline, find the waste, and make it faster, cheaper, and more reliable.<br> Tooling varies across our clients, so we care that you understand the principles; experience with the likes of GitHub Actions, GitLab CI, Jenkins, or CircleCI is the kind of thing we mean.<br> - Comfort across the testing toolbox, whatever the stack.<br> We work tool-agnostically and value transferable depth over any specific badge.<br> To give a sense of the territory: Playwright, Cypress or Selenium for end-to-end; Jest, Vitest, JUnit or pytest at the unit and integration level; k6, JMeter or Gatling for performance.<br> - A pro-AI outlook, backed by hands-on experience.<br> You use AI-assisted development tools in your own work, understand where they help and where they bite, and can coach a team to adopt them without lowering the quality bar.<br> - Outstanding mentoring and communication skills.<br> You can teach, persuade, and shift a team's habits without holding formal authority over anyone, and you can do it with client stakeholders as readily as with engineers.<br> - The seniority to walk into an unfamiliar team, quickly read where their quality really stands, and earn trust fast.<br> NICE TO HAVE - Experience in a consulting or client-facing setting, adapting to different teams, cultures, and codebases.<br> - Exposure to performance, security, accessibility, or contract testing.<br> - Familiarity with observability and what production telemetry tells you about quality.<br> - Contributions to the wider community: talks, writing, open source, or mentoring beyond your own team.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Regional Account Manager&nbsp;</strong></span><br><span><strong>Location: Casablanca, Morocco</strong></span></p><br><p><span>In this key role, you will focus on hunting for new opportunities across the region. Your focus will be to create and implement account plans focused on attaining deployments of Fortinet products and services. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions</span></p><br><p><span><strong><u>At Fortinet you will</u></strong></span></p><br><ul> <li><span>Learn and demonstrate a fundamental understanding of Fortinet’s technology in order to articulate our value proposition to decision-makers.</span></li> <li><span>Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions.</span></li> <li><span>Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts.</span></li> <li><span>Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency.</span></li> <li><span>Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services</span></li> <li><span>Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts.</span></li> <li><span>Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required.</span></li> <li><span>Drive quarterly business reviews with customer to ensure value from Fortinet investment.</span></li> <li><span>Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.</span></li></ul><p><span><strong><u>Apply if you</u></strong></span></p><br><ul> <li><span>Have a proven track record of selling hi-tech industry solutions (preferably Cybersecurity and Networking) and developing strategic customer relationships.</span></li> <li><span>Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth.</span></li> <li><span>Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win.</span></li> <li><span>Have exceptional communication skills, both oral and written, coupled with excellent listening skills.</span></li> <li><span>Fluency in English is a must.&nbsp;</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</span><br> <strong>Department Focus:</strong> <p>The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences.</p><br> <strong>Your Impact:</strong> <p>As a Software Developer for AI Tools, you will play a pivotal role in designing and executing strategies to embed machine learning and generative AI into our core products. You will build intelligent workflows and train internal agents to ensure our users have the smart tools and insights they need to succeed in our high-growth B2B SaaS environment.</p><br> <p>This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.</p><br> <br><br><p><b>What you will do:</b></p><br><ul> <li><ul> <li> <p><strong>AI Tool Development (approx. 40%):</strong> Design and execute an AI-powered strategy for our IT ecosystem.&nbsp;</p><br> </li> <li> <p><strong>API &amp; Integration Management (approx. 25%):</strong> Own and refine the end-to-end integration of LLMs, ensuring process and data integrity across our tech stack.</p><br> </li> <li> <p><strong>Optimization &amp; Testing (approx. 20%):</strong> Build models to evaluate prompt efficiency, latency, and token consumption. Measure AI feature performance using clear KPIs and dashboards.</p><br> </li> <li> <p><strong>R&amp;D &amp; Collaboration (approx. 15%):</strong> Partner with cross-functional leaders to streamline intelligent features across the customer lifecycle. Drive forecast accuracy and algorithmic enhancements with data-driven insights.</p><br> </li> </ul><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Rattaché(e) à la Direction Industrielle, le/la Chef de Département Process &amp; R&amp;D est responsable du développement, de l'optimisation et de l'industrialisation des procédés de fabrication.<br> Il/Elle pilote les activités de Recherche &amp; Développement afin de garantir l'innovation, l'amélioration continue des performances industrielles et la qualité des produits, tout en assurant le respect des normes de sécurité alimentaire.<br> Principales responsabilitésPilotage des activités Process Définir et optimiser les procédés de fabrication afin d'améliorer la productivité, les rendements et la qualité des produits.<br> Identifier les opportunités d'amélioration continue des procédés industriels.<br> Accompagner l'industrialisation des nouveaux produits et des nouveaux procédés.<br> Superviser les essais industriels et assurer leur validation.<br> Garantir la maîtrise des paramètres critiques des procédés de production.<br> Recherche &amp; Développement Définir et mettre en œuvre la stratégie R&amp;D en cohérence avec les objectifs de l'entreprise.<br> Piloter les projets de développement de nouveaux produits et d'amélioration des produits existants.<br> Assurer le transfert industriel des innovations développées.<br> Réaliser une veille scientifique et technologique sur les nouvelles techniques de transformation agroalimentaire.<br> Expertise en microbiologie et fermentation Superviser les procédés de fermentation et garantir leur maîtrise.<br> Développer et optimiser les procédés microbiologiques appliqués à la production.<br> Définir les protocoles d'essais et interpréter les résultats analytiques.<br> Garantir la conformité microbiologique des procédés et des produits.<br> Collaborer avec les laboratoires Qualité pour assurer la sécurité sanitaire des produits.<br> Management Encadrer, animer et développer les équipes Process et R&amp;D.<br> Définir les objectifs de performance et assurer le suivi des résultats.<br> Développer les compétences techniques des collaborateurs.<br> Favoriser une culture d'innovation et d'amélioration continue.<br> Gestion de projets Piloter les projets d'investissement liés aux procédés industriels.<br> Élaborer les cahiers des charges techniques.<br> Coordonner les équipes internes et les partenaires externes.<br> Assurer le respect des délais, des coûts et des objectifs techniques.<br> Qualité, Sécurité et Conformité Veiller au respect des référentiels qualité et des normes de sécurité alimentaire (HACCP, ISO 22000, FSSC 22000, BRC, IFS, selon l'activité).<br> Garantir la conformité des procédés aux exigences réglementaires.<br> Participer aux audits internes et externes.<br> Mettre en œuvre les actions correctives et préventives nécessaires.<br> Profil recherché Diplôme d'Ingénieur en Agroalimentaire, Génie des Procédés, Biotechnologies ou équivalent.<br> Vous justifiez de 8 à 10 ans d'expérience dans les procédés industriels et la R&amp;D, impérativement dans le secteur agroalimentaire .<br> Vous possédez une expertise confirmée en microbiologie industrielle , fermentation et optimisation des procédés de fabrication.<br> Vous avez une solide expérience dans le pilotage de projets industriels et le transfert de procédés vers la production.<br> Une expérience dans des industries de fermentation (produits laitiers, levures, boissons fermentées, ingrédients alimentaires, biotechnologies, etc.<br>) constitue un atout majeur.<br> Vous maîtrisez les outils d'analyse statistique et d'amélioration continue.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Cnexia</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a <strong>collaborative dimension</strong>, promoting trust, teamwork and close managerial support. It also integrates an <strong>innovation component</strong> that encourages initiative, adaptability and experimentation. Finally, a structured <strong>organizational culture</strong> underpins the whole by ensuring process rigor, reliability and operational efficiency. </p><br><br> <br> Job : <p><span>To strengthen our IT recruitment team, we are looking for an IT Tech Sourcer whose mission will be to assist and support recruiters in finding and identifying IT talent (Developers, Scrum Masters, Project Managers, System Support Engineers, Security Architects, Product Owners, Quality Analysts, etc.).</span></p><br><br><p><span>As part of an agile team that promotes collaboration and complementarity, you will have the opportunity to deepen your practical knowledge in identifying profiles, approaching them, and pre-evaluating them, and assembling the standard application file to be sent to the Hiring Manager.</span></p><br><br><br><p><span>Below is a non-exhaustive list of your missions:</span></p><br><br><ul><li><span>Identify profiles to recruit through meetings with Hiring Managers and recruiters</span></li><li><span>Post job ads on all specialized job boards</span></li><li><span>Conduct talent searches through LinkedIn search</span></li><li><span>Develop new sourcing methods</span></li><li><span>Ensure the creation and expansion of an active database of qualified candidates</span></li><li><span>Act as a partner to recruitment managers in the search, identification, and qualification of profiles</span></li></ul><br> <br> <br> Required profile : <strong>Job Offer Description</strong><br><p><span>To strengthen our IT recruitment team, we are looking for an IT Tech Sourcer whose mission will be to assist and support recruiters in finding and identifying IT talent (Developers, Scrum Masters, Project Managers, System Support Engineers, Security Architects, Product Owners, Quality Analysts, etc.).</span></p><br><br><p><span>As part of an agile team that promotes collaboration and complementarity, you will have the opportunity to deepen your practical knowledge in identifying profiles, approaching them, and pre-evaluating them, and assembling the standard application file to be sent to the Hiring Manager.</span></p><br><br><br><p><span>Below is a non-exhaustive list of your missions:</span></p><br><br><ul><li><span>Identify profiles to recruit through meetings with Hiring Managers and recruiters</span></li><li><span>Post job ads on all specialized job boards</span></li><li><span>Conduct talent searches through LinkedIn search</span></li><li><span>Develop new sourcing methods</span></li><li><span>Ensure the creation and expansion of an active database of qualified candidates</span></li><li><span>Act as a partner to recruitment managers in the search, identification, and qualification of profiles</span></li></ul><br><strong>Required Skills and Experience</strong><br><ul><li>A minimum of 6 months of experience as an IT Talent Acquisition Sourcer within a multinational group or a specialized recruitment agency</li><li>Fluency in English is a must</li><li>Proficiency in boolean search techniques for candidates through LinkedIn and other platforms</li><li>A good team player, who knows how to position themselves within a team and add value</li><li>An organized, collaborative, and dynamic person</li><li>A desire to grow in the IT recruitment field</li></ul><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >About the job offer: Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From self-driving cars to life-saving robots, our digital and software technology experts think outside the box, delivering unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference and no two days are the same.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Search profile:</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >Education: Bac+5 in Industrial Engineering, Mechanical Engineering, Supply Chain, Operations Management or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience: Minimum 5-8 years of experience in an industrial environment, engineering operations, supply chain or change management.</font></font></li><li><font dir="auto" ><font dir="auto" >Extensive experience in process management and handling complex issues.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in cross-functional coordination and team support.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical Skills: Very good command of ERP, PLM systems and technical data management tools.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong skills in impact analysis, risk management and problem solving.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of performance indicators and continuous improvement processes.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in auditing, data quality control and process governance.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to lead optimization and standardization initiatives.</font></font></li><li><font dir="auto" ><font dir="auto" >Behavioral Skills: Leadership and ability to influence.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication and coordination skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Taking initiative and results-oriented.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong analytical and decision-making skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborative spirit and a sense of mentorship.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a <b>Engineering &amp; Maintenance Department Manager </b>to ensure and oversee all system transactions related to the department, update production process documentation, participate in new projects transferred to the site, and manage all activities related to the Maintenance department within the unit.</p><br><p>Additionally, coordinate all activities related to the implementation of new processes or projects within the plant.</p><br><b>Role Scope &amp; Responsibilities</b><p><b>Key Responsibilities</b></p><br><p>The Engineering Department Manager is responsible for:</p><br><b>Project &amp; Process Ownership</b><ul><li>Act as process owner for flows 1, 2, 4, and 5, including accountability for related results</li><li>Define and manage activity plans for new projects</li><li>Ensure successful execution of new project programs</li><li>Coordinate the installation of new processes or projects within the plant</li></ul><b>Team Leadership &amp; Coordination</b><ul><li>Support and train team leaders</li><li>Organize daily meetings with engineers to identify deviations and implement corrective actions</li><li>Coordinate cross-functional project activities and engineering changes</li></ul><b>Engineering &amp; Operations Management</b><ul><li>Plan model change programs</li><li>Implement new layouts and engineering changes</li><li>Ensure proper interpretation and application of engineering procedures</li><li>Approve work instructions and technical/organizational documentation</li><li>Ensure compliance with Aptiv standards during layout design</li></ul><b>Continuous Improvement &amp; Performance</b><ul><li>Contribute to defining continuous improvement objectives</li><li>Develop and execute action plans to meet these objectives</li><li>Monitor and ensure achievement of improvement targets</li><li>Optimize processes and working methods</li><li>Manage and track cost-reduction programs across all projects</li></ul><b>Quality &amp; Industrialization</b><ul><li>Coordinate PPAP preparation and first production samples</li><li>Contribute to control plan development with the Quality team</li></ul><b>Planning &amp; Budget</b><ul><li>Plan departmental activities</li><li>Ensure adherence to the allocated budget</li></ul><b>Governance &amp; Compliance</b><ul><li><p>Participate in weekly technical meetings with the Plant Manager and department heads</p><br></li><li><p>Ensure compliance with:</p><br><ul><li>Quality standards</li><li>Safety regulations</li><li>Environmental procedures</li></ul></li><li><p>Has the authority to stop any process that represents a safety risk to employees</p><br></li></ul><b>Candidate Profile</b><b>1. Education</b><ul><li>Master’s degree (Bac+5) in <b>Electromechanics and Industrial Automation</b></li></ul><b>2. Key Skills</b><ul><li>Strong interpersonal and communication skills</li><li>Ability to access and analyze information effectively</li><li>Active listening skills</li><li>Cross-functional coordination</li><li>Conflict management</li><li>Strong negotiation and persuasion abilities</li><li>Technical proficiency in:<ul><li>Matlab</li><li>AutoCAD</li><li>MS Office</li><li>MS Project</li></ul></li></ul><b>3. Experience</b><ul><li>Minimum <b>10 years of experience in a similar role</b></li><li>Experience in the <b>automotive or plastics industry is required</b></li></ul><p>#LI-PT1</p><br><br><p>Privacy Notice - Active Candidates: <span>https://www.aptiv.com/privacy-notice-active-candidates</span></p><br><p><span>Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b><b>Job Description:</b></b></span></p><br><br><p><b>Context:</b></p><br><br><p><br>Airbus Defence and Space Morocco is looking for a&nbsp;Technical Solution Manager<br>(M/F) (Telecommunications Solution Architect),&nbsp;to join our System Design &amp;amp; Engineering team in Rabat, Morocco.</p><br><br><br><p>As a Technical Solution Manager you are responsible for the adequacy and<br>compliance of the proposed Professional Mobile Radio (PMR) solution in TETRA ETSI standard with customer functional and operational requirements. You will have to provide technical solution description in bid and in project phases.&nbsp;</p><br><br><br><p><b>Functions:</b></p><br><br><p><br>Your main tasks and responsibilities will include:</p><br><br><p><br>· Collection and analysis of customer functional and operational requirements,<br>· Definition of the technical solution: specification, architecture, dimensioning,<br>with adequate resiliency, performance and security levels and optimized<br>costs,&nbsp;<br>· Write-up of the Technical Solution Description documents: HLD (High-Level<br>design) and LLD (Low-level design)<br>· Configuration of the network elements: parameters delivery for roll-out,<br>· Bid/Project Technical follow-up: technical reviews with customers,<br>commitment requests, technical changes,<br>· Suppliers’ technical follow-up: technical specification and qualification plan,<br>· Scope of supply definition for the end-to-end solution,<br>· End-to end integration strategy<br>· Test plan definition and System Acceptance of the solution<br>· Operational planning with Customer.</p><br><br><br><p><b>Our expectations for you:</b></p><br><br><p><br>· Bachelor’s or Master’s degree in Telecommunication or similar and at least<br>3-5 years of relevant work experience in Telecommunications domain<br>· Skills in telecommunications network architecture in TETRA standard.<br>· Organisational skills and activity follow-up<br>· Capacity to communicate with different stakeholders, internally and externally<br>· Willingness to work in an international environment, volunteer, proactive and<br>dynamic<br>· Fluent spoken and written French and English skills are required.<br>· To succeed in this kind of role you need to have collaborative and proactive<br>way of working and customer service attitude.</p><br><br><p><br>This position requires a security clearance, or to be eligible to such clearance by<br>relevant authorities.</p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Defence and Space Maroc<br><p><b>Employment Type:</b></p><br><br>Permanent<p>-------</p><br><br><br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Job Family:</b></p><br><br>Computing&amp;Comm and Info&amp; Data Processing &lt;JF-EN-EB&gt;<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br><p><span>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The consultant will be integrated into the DF Finance &amp; Corporate teams.<br>His/her mission will consist of:</p><br><br><ul><li>Designing, developing, and maintaining robust and scalable applications (Java / Spring Boot / Angular).</li><li>Participating in the technical design, development, and deployment of new features.</li><li>Contributing to the improvement of existing systems and product quality (test coverage, Sonar, SOLID, YAGNI).</li><li>Collaborating with product, front-end, and operational teams.</li><li>Participating in all phases of the software development cycle.</li><li>Adhering to good development practices (DDD, Clean Architecture).</li></ul> <br> Required profile : <p>Graduated with a Bac+5 from an engineering school or equivalent</p><br><br><p><u><strong>Experience:</strong></u> between 3 to 7 years + experience in retail / large distribution is a plus</p><br><br><p><strong><u>Technical skills:</u></strong>&nbsp;</p><br><br><ul><li><strong>Languages &amp; Frameworks:</strong> Java, Spring Boot, Angular</li><li><strong>Architecture:</strong> Microservices, Event-driven, DDD, Clean Architecture</li><li><strong>Databases:</strong> Relational and/or document-oriented</li><li><strong>Tools &amp; Methods:</strong> Git, CI/CD, DevOps, Sonar, SOLID, YAGNI</li><li><strong>Methodology:</strong> Agile / Scrum</li><li><strong>Soft skills:</strong> Clear communication, analytical thinking, teamwork, rigor, and respect for deadlines</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >About the job offer: Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From self-driving cars to life-saving robots, our digital and software technology experts think outside the box, delivering unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference and no two days are the same.</font></font></p><p><font dir="auto" ><font dir="auto" >We are looking for a confirmed SAP ABAP / Fiori / RAP technical consultant, with a Bac+5 degree and 3 to 4 years of experience, to work on SAP development and integration projects in an S/4HANA environment.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bac+5 education / Engineering degree or Master's degree in Computer Science, Software Engineering, or equivalent.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in object-oriented ABAP development with performance management and program optimization.</font></font></li><li><font dir="auto" ><font dir="auto" >Development and customization of Fiori applications based on SAPUI5 with integration via SAP Gateway.</font></font></li><li><font dir="auto" ><font dir="auto" >Implementation of the RAP (Restful ABAP Programming Model) for the creation of modern OData services.</font></font></li><li><font dir="auto" ><font dir="auto" >Design and optimization of CDS Views for the exposure of business data.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Good command of ABAP OO development and SAP S/4HANA environments.</font></font></li><li><font dir="auto" ><font dir="auto" >Confirmed experience in SAPUI5 / Fiori and int gration via SAP Gateway.</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of the RAP mod and CDS Views.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of SAP BTP.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2VB</span> </div>